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So last month I broke my N1 and sent it back for repair. It took almost a whole month before I got the phone back.
Read my rant here, if you're interested. At all.
But since I've got it back eventually, I will just let it pass.
10 minutes into setting up the repaired phone, I noticed that the right edge of the touchscreen is not responsive at all. So it is impossible to press the "P" and "backspace" on the keyboard in portrait orientation.
I was a little upset that despite the 4-weeks long testing process, the phone is still not completely repaired. But nonetheless, I still have warranty so I called HTC to set up a replacement ticket, and it went pretty smoothly.
I got an email to set up the credit card authorization thing and I did it immediately, just to make it as quick as possible. Then I realized that the description of my case was totally incorrect. I called HTC back again, told them the issue, and they fixed it for me.
Today I received the Fedex label in my email, and realized that my address is completely wrong. I finally realized that for some reason, they have messed up my case with another. I was so foolish that even though the description was incorrect, and the phone serial number was incorrect, I still haven't taken appropriate action to try to correct it.
So right now I'm calling HTC once again to try to catch the replacement unit before it's shipped to a wrong address. I raged when they told me their system was down. (During my 4-weeks experience with their customer support, their system had been down for at least 10 times!) I was hoping I could fix it before it's too late, but due to their inability to maintain a working system, everything might already be too late.
I'm afraid I would not be receiving my replacement unit, while still being charged $529 to my credit card if I don't ship my current defective device back.
It has been 5 weeks since my original purchase of the phone. So far I have used the phone with no issues for 3 days. The rest 34 days were full of fruastration, anger and disappointment. I was hoping that the N1 would be a nice upgrade from my Rhodium, but HTC's service has completely let me down.
ctbear said:
So last month I broke my N1 and sent it back for repair. It took almost a whole month before I got the phone back.
Read my rant here, if you're interested. At all.
But since I've got it back eventually, I will just let it pass.
10 minutes into setting up the repaired phone, I noticed that the right edge of the touchscreen is not responsive at all. So it is impossible to press the "P" and "backspace" on the keyboard in portrait orientation.
I was a little upset that despite the 4-weeks long testing process, the phone is still not completely repaired. But nonetheless, I still have warranty so I called HTC to set up a replacement ticket, and it went pretty smoothly.
I got an email to set up the credit card authorization thing and I did it immediately, just to make it as quick as possible. Then I realized that the description of my case was totally incorrect. I called HTC back again, told them the issue, and they fixed it for me.
Today I received the Fedex label in my email, and realized that my address is completely wrong. I finally realized that for some reason, they have messed up my case with another. I was so foolish that even though the description was incorrect, and the phone serial number was incorrect, I still haven't taken appropriate action to try to correct it.
So right now I'm calling HTC once again to try to catch the replacement unit before it's shipped to a wrong address. I raged when they told me their system was down. (During my 4-weeks experience with their customer support, their system had been down for at least 10 times!) I was hoping I could fix it before it's too late, but due to their inability to maintain a working system, everything might already be too late.
I'm afraid I would not be receiving my replacement unit, while still being charged $529 to my credit card if I don't ship my current defective device back.
It has been 5 weeks since my original purchase of the phone. So far I have used the phone with no issues for 3 days. The rest 34 days were full of fruastration, anger and disappointment. I was hoping that the N1 would be a nice upgrade from my Rhodium, but HTC's service has completely let me down.
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I'm too lazy to read all of this
Well...after many phone calls I finally made it correct and received the replacement unit
But the unit is for T-mobile, not for my carrier AT&T
I didn't specify that I need an AT&T unit, but shouldn't they be able to know when they look into my account?
Now I need another replacement unit for my replacement unit Yeah, my luck
ctbear said:
Well...after many phone calls I finally made it correct and received the replacement unit
But the unit is for T-mobile, not for my carrier AT&T
I didn't specify that I need an AT&T unit, but shouldn't they be able to know when they look into my account?
Now I need another replacement unit for my replacement unit Yeah, my luck
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yea you probably shouldve told them you needed an AT&T version
Hi everyone.
Like myself, I'm sure a lot of you LOVE this phone, and, again like myself, bought it and unlocked it to use with Rogers and don't have the option of taking it to Bell to get it fixed after this fiasco of a fried internal sd. So we're potentially stuck with the most beautiful brick in our hands right now, knowing what it is fully capable of.
If anyone else has been in these same exact shoes (fried internal sd, unlocked on Rogers, no Bell option to fix - regardless of before or after 2.2 update) and has gotten their phone repaired, could you please lend a helpful post to the community and recommend to us where you got it fixed, how long it took, and how much it cost? I live in Toronto, and I'm looking for Toronto/GTA options to get it fixed.
This is by far the best phone I have ever used, and would love to get it working again soon.
Thanks!
-Depressed SGS Owner
Bring it to bell
I believe bell is obligated to take your phone and send it for repair, given you have the receipt.
There have been a number of people in your situation where they purchased it off contract to use on another carrier and have sent it into bell for repair when it bricked.
one example I found. says he got bell to honor the warranty.
http://www.youtube.com/watch?v=BWVA8kj0BKo&feature=related
just prepare yourself to be without your phone for a while. i send my phone in on December 3rd and parts for repair are apparently on back order until January 3rd
BTW you can check repair status here.
http://www.bell.ca/support/PrsCSrvWls_MgAcSrMobility_Eform.page
o and i would leave out the fact that you unlocked your phone too.....dont want to give them a reason to not send it for repair now do we.
all the informations are one of those long internal sdcard dead threads. it's been repeated over and over in those threads...
Just curious, any reports of someone in the US getting I9000M warranty honored?
Sent from my GT-I9000 using XDA App
Contact Samsung Canada directly. Word is that they are starting to take repairs as well.
Androiderer and Beast, and everyone else, thanks for the helpful replies!!
I decided to just go through Samsung Canada themselves, and I wrote the following in one of the other threads:
Samsung Electronics Canada Inc.
1-800-726-7864
Second call got through, first went to voicemail, redialed right away. Talking to them now.
So during the call, I was told that I would have to take the phone back to where I bought it and send it in from there. I then advised the guy I was talking to that I had read that other people were able to get Samsung to send out the shipping label and do the repair. He double checked and confirmed it, and is in the process of preparing the repair order right now. Have the phone handy, because they will ask for the phone's Serial Number (S/N) behind the battery. 7-14 days business days is the estimated repair time, and no cost. He estimated the label will take about 24 hours or less to be e-mailed to me. Hope this information helps. All told the process took about 20 minutes, depending on the knowledge of the csr.
Good luck everyone....
Doing it this way, I never had to leave the warmth of my office lol. The phone is now in a box with the label, waiting to be picked up.
LUCKILY I hadn't sold my old HTC Tytn II Kaiser that I have Android flashed on, so I don't have to go Android-less!! Man that phone is so reliable...it's a massive brick, but so reliable...I was going to sell it, but now I think it will remain a permanent mainstay as my trusty Android backup phone. I may even consider getting another HTC phone for Android, and sell this Samsung Jekyll and Hyde machine :S
Again, thanks everyone for your help.
deezy7 said:
Androiderer and Beast, and everyone else, thanks for the helpful replies!!
I decided to just go through Samsung Canada themselves, and I wrote the following in one of the other threads:
Samsung Electronics Canada Inc.
1-800-726-7864
Second call got through, first went to voicemail, redialed right away. Talking to them now.
So during the call, I was told that I would have to take the phone back to where I bought it and send it in from there. I then advised the guy I was talking to that I had read that other people were able to get Samsung to send out the shipping label and do the repair. He double checked and confirmed it, and is in the process of preparing the repair order right now. Have the phone handy, because they will ask for the phone's Serial Number (S/N) behind the battery. 7-14 days business days is the estimated repair time, and no cost. He estimated the label will take about 24 hours or less to be e-mailed to me. Hope this information helps. All told the process took about 20 minutes, depending on the knowledge of the csr.
Good luck everyone....
Doing it this way, I never had to leave the warmth of my office lol. The phone is now in a box with the label, waiting to be picked up.
LUCKILY I hadn't sold my old HTC Tytn II Kaiser that I have Android flashed on, so I don't have to go Android-less!! Man that phone is so reliable...it's a massive brick, but so reliable...I was going to sell it, but now I think it will remain a permanent mainstay as my trusty Android backup phone. I may even consider getting another HTC phone for Android, and sell this Samsung Jekyll and Hyde machine :S
Again, thanks everyone for your help.
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Anything special you said in your conversation? I called Samsung twice and they did not know about the whole shipping label via email thing, insisted on going to the service provider.
Hey that's great news. let us know how long it takes to get your phone back.
I'm curious what the experiences of XDA users have been with Sony's customer support when it comes to their Xperia devices. I had to send mine in for what I think was a shorted out battery (had it in/around the pool for a few hours, got out and it was fine, but then an hour later it just shut off, refused to stay on unless it was plugged in). They didn't contact me for two weeks, then I called and they just said "yeah you'll probably be good we would have called you if there was a problem". Two days later I got a (what I assume to be) refurb unit in the mail.
I'm actually extremely happy with this. Mainly because A: The device I sent to them was bought second hand off craigslist so I fully expected them to tell me that would void the warranty somehow, B: It was rooted, and C: it had some scuffing on the screen and bezel, and the power button was "mushy". Given that it was probably water damage and technically my fault (it spend most of it's time on the side of the pool getting splashed, but definitely overdid the "30 minute" rule), and they could have easily given me a hard time over any of the three things mentioned, I don't think I can be anything but very pleased with Sony right now.
:good::good::good:
My experiences have been mixed. My x10 was a nightmare to get sorted, first one didn't work out of the box, it took 13 weeks to get a replacement
My arc however was the opposite, screen died but had a new handset in 2 weeks.
Good guy Sony
Just got my 6 month old Z1 replaced.. Initially they offered me a refurbished unit but I refused to accept it and mailed them and got into a conversation with them. I was able to convince them to offer me a New unit and they immediately did! A company that listens!
Everything was going well with my phone. Went to sleep without plugging in and phone battery completely drained. Note 8 would not charge or turn on. Force reset didn't work either. Had to send it in directly to Samsung (Under Warranty). They advised me it could take 2 weeks to "Fix" & get back... NOT HAPPY!
Anyone else?
JameyS said:
Everything was going well with my phone. Went to sleep without plugging in and phone battery completely drained. Note 8 would not charge or turn on. Force reset didn't work either. Had to send it in directly to Samsung (Under Warranty). They advised me it could take 2 weeks to "Fix" & get back... NOT HAPPY!
Anyone else?
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Of course you are not happy. Non of us would be. I make zero excuses for Samsung....but....In every brand there will be lemons the point is how well Samsung resolve your problem.
I would have thought that this being the most expensive Samsung mobile ever and considering its only been out a few months I would have expected Samsung to exchange for a new one on the spot. Samsung after sales just sucks.
I hope you get this sorted out. Let us know how you progress.:good:
Ryland :highfive:
Once I had to give my S6 on warranty back to Samsung when USB port stopped working. They told me after a week that I have to pay like 400-600 USD for repair. They didn't even care about warranty. Then I told them that I won't pay for it and after 2 weeks they sent me the phone without fixing it, but USB was working fine again after it came back. I think they sent it to repair anyway cause they thought that I will pay for it and then when I said no they just gave me back a working phone lol. It was supposedly an authorised Samsung Repair Centre.
And for the charging problem. Note8 has a little security thermal diode that checks if everything is okay with the battery. Maybe it fell off due to bad soldering and it just didn't allow Your phone to work. Battery security in Note8 is huge. It's more secure than any other phone. I'm wondering if Tesla cars have same amount of security as Note8 does.
Oh and by the way. Here in my country services suck too. I had to wait for 6 months to get my money back for my smartwatch that died after 3 days.
ProtoDeVNan0 said:
Once I had to give my S6 on warranty back to Samsung when USB port stopped working. They told me after a week that I have to pay like 400-600 USD for repair. They didn't even care about warranty. Then I told them that I won't pay for it and after 2 weeks they sent me the phone without fixing it, but USB was working fine again after it came back. I think they sent it to repair anyway cause they thought that I will pay for it and then when I said no they just gave me back a working phone lol. It was supposedly an authorised Samsung Repair Centre.
And for the charging problem. Note8 has a little security thermal diode that checks if everything is okay with the battery. Maybe it fell off due to bad soldering and it just didn't allow Your phone to work. Battery security in Note8 is huge. It's more secure than any other phone. I'm wondering if Tesla cars have same amount of security as Note8 does.
Oh and by the way. Here in my country services suck too. I had to wait for 6 months to get my money back for my smartwatch that died after 3 days.
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Still waiting... Just called the repair center. My phone could not be repaired. They wouldn't give me a reason. Just said they would ship out a new one...WTF
JameyS said:
Still waiting... Just called the repair center. My phone could not be repaired. They wouldn't give me a reason. Just said they would ship out a new one...WTF
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Hi, exactly the same issue with my Intl Note 8 128GB after a week or so, I'm still struggling to get support from vendor (eBay) but things are not progressing at all, I'll try to get it fixed but your comment is scaring me... did you tried another service center?
maxipvp said:
Hi, exactly the same issue with my Intl Note 8 128GB after a week or so, I'm still struggling to get support from vendor (eBay) but things are not progressing at all, I'll try to get it fixed but your comment is scaring me... did you tried another service center?
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Samsung took over a month to just issue me another phone. They first gave me an s7. I called them & they told me that "I Authorized the substitute"
Which I certainly did not. How on earth do you accept a $200 phone for a $1000 Phone? I sent it back and they wouldn't give me a Note 8 because, "It was not the original phone that was not working". They told me they couldn't substitute an s7 for a note 8... I was like"WTF!" I original owned a note 8 and I bought it directly from them... I told them to trace the original IME number... Finally got it last week.
Warning: They were not able to fix it! And they wouldn't tell me what the problem was.
JameyS said:
Samsung took over a month to just issue me another phone. They first gave me an s7. I called them & they told me that "I Authorized the substitute"
Which I certainly did not. How on earth do you accept a $200 phone for a $1000 Phone? I sent it back and they wouldn't give me a Note 8 because, "It was not the original phone that was not working". They told me they couldn't substitute an s7 for a note 8... I was like"WTF!" I original owned a note 8 and I bought it directly from them... I told them to trace the original IME number... Finally got it last week.
Warning: They were not able to fix it! And they wouldn't tell me what the problem was.
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Well, that scared me much more!!! :crying:
It's good for you to have a replacement, I don't even have warranty so I'm at my own and my hopes are at the lowest level by now...
I'll update when I can get a report from the repair center.
Why the flaming title of this post? Do you want to initiate a collective histeria as with note 7? Because you mention "another battery issue" just go and claim warranty,these things happen all the time to ALL devices, gadgets, appliances, machines, vehicles, etc, the standard procedure as with any legally acquired item is precisely is to CLAIM warranty! just because you paid for a relative expensive device, it does not mean that all units will be perfect, warranty centers are full of many devices, even many times more expensive than a note 8, every day, car dealers receive cars, and so on, if you have a car, you would know what a REALLY pain is to make a warranty valid, so, think a little before begining to spread flaming concerns about something that is statiscally expected
winol said:
Why the flaming title of this post? Do you want to initiate a collective histeria as with note 7? Because you mention "another battery issue" just go and claim warranty,these things happen all the time to ALL devices, gadgets, appliances, machines, vehicles, etc, the standard procedure as with any legally acquired item is precisely is to CLAIM warranty! just because you paid for a relative expensive device, it does not mean that all units will be perfect, warranty centers are full of many devices, even many times more expensive than a note 8, every day, car dealers receive cars, and so on, if you have a car, you would know what a REALLY pain is to make a warranty valid, so, think a little before begining to spread flaming concerns about something that is statiscally expected
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I agree to disagree...
It's not the first time for me...or the second....or the third....or the fourth. It's on going with many people and many different devices.
True, manufacturers have problems which most of us can tolerate. But, it's like the sexual harassment we have today ... no one will talk about it alone....but collectively.....well, The "Flaming Title" caught your eye...so I did my job. Now, if people have a problem, they can come here to relate.
You no longer need to validate your point... it's taken
I bought me and my girlfriend note 8s for Christmas.
We both got the battery issue where it deep discharges and doesn't want to charge or turn on a day apart from each other in January.
my phone has been fine ever since, however her phone has had this issue 3 times now.
The first time we sent it off to Samsung when we got it back it was working.
the 2nd time Samsung said they fixed it but her phone came back from shipping with it not turning on at all still, even though the paperwork said their tech had tested to make sure it's working and said they replaced everything including the PBA motherboard.
This totally pissed us off and we sent it in again for a 3rd time for repairs #ThanksSamsung -_-
They told us that their policy is after the 3rd repair attempt she can get her phone replaced with a new one, and that this time to take it to a local authorized repair shop to get repaired so we're not waiting a week to get the phone back. The repair shop was able to fix her phone but now here we are a month later and her phone doesn't wanna charge again.
We contacted Samsung requesting for the replacement phone and they kept telling giving us the run around saying it's gonna take 5 business days to get a approval for replacement. We get a approval then get an email saying it was cancelled saying they need to repair the device instead of replacing it. I call back Samsung and then I'm told that the request for a replacement is with the wrong department and to wait another 5 business days. Now I'm still getting hit with the run and her 1000 dollar phone is still not working causing a major inconvenience for her.
Our main concern is that she's going to continue to have issues with her phone and manufacturer warranty is up in December, what do we do?