Database Develop

N1 owners! How long have you gotten away with the $15 data plan?

I'm sure there's been plenty of posts regarding this (and I'll probably get some flack from moderators), but I thought I should revisit this issue and get everyone's thoughts before I jump on the bandwagon.
Anyone here got the dreaded text, automatically switched, or loss data services altogether simply because you were using the AT&T $15 MediaNet plan? Or better yet, the $10 family plan?
I'm on the $15 plan that was originally used by a lowly 3G featurephone, and have never upgraded to a branded smartphone with AT&T. Just wondering if there are folks with my same situation who've taken the plunge into Nexus One waters. So...are you still swimming?

I've had the $4.99 T-Zones plan since 2008 and it still is going strong. I've never bought a subsidized phone. Not one single complaint. Not on AT&T obviously. Oops.

jacka$$1 said:
I'm sure there's been plenty of posts regarding this (and I'll probably get some flack from moderators), but I thought I should revisit this issue and get everyone's thoughts before I jump on the bandwagon.
Anyone here got the dreaded text, automatically switched, or loss data services altogether simply because you were using the AT&T $15 MediaNet plan? Or better yet, the $10 family plan?
I'm on the $15 plan that was originally used by a lowly 3G featurephone, and have never upgraded to a branded smartphone with AT&T. Just wondering if there are folks with my same situation who've taken the plunge into Nexus One waters. So...are you still swimming?
Click to expand...
Click to collapse
In short, your account needs to have smartphone exclusion on it to prevent your data plan from jumping to the $30 smartphone data plan. If it doesn't have this rare SOC code, it's difficult to get, and you won't be able to do much of anything to stop the change from happening.

j.bruha said:
In short, your account needs to have smartphone exclusion on it to prevent your data plan from jumping to the $30 smartphone data plan. If it doesn't have this rare SOC code, it's difficult to get, and you won't be able to do much of anything to stop the change from happening.
Click to expand...
Click to collapse
I'm aware of the smartphone exclusion status. But no one seems to have a clear answer as to "how" to get that status. Multiple stories abound: I've heard that you have to have had a smartphone with no data prior to Sept '09. I've also heard that folks who have a dumbphone (featurephone) with a 3G data plan ($15) are also excluded because they've never upgraded to a branded smartphone thru ATT. I'm on the latter situation. Does anyone here used to be on the $15 MediaNet+dumbphone combo and are now using a Nexus One?

jacka$$1 said:
I'm aware of the smartphone exclusion status. But no one seems to have a clear answer as to "how" to get that status. Multiple stories abound: I've heard that you have to have had a smartphone with no data prior to Sept '09. I've also heard that folks who have a dumbphone (featurephone) with a 3G data plan ($15) are also excluded because they've never upgraded to a branded smartphone thru ATT. I'm on the latter situation. Does anyone here used to be on the $15 MediaNet+dumbphone combo and are now using a Nexus One?
Click to expand...
Click to collapse
If it helps, I never purchased ANY phone through AT&T since I started service with them in mid-2008 since I always used unlocked phones and I still got hit with the text. The only reason I have the smartphone exclusion is because I called AT&T when they switched my data plan automatically and pitched a huge fit. I still can't get them to add it to the other line on my account.
So I guess try to talk to the customer "solutions" team about canceling your service and see if they'll add it for you?

I am using AT&T Nexus One from the day they were out (about 3 weeks now), I am still on $10 family MediaNet plan.
I have never bought smartphone from AT&T, perhaps that is the reason, or they haven't done their sweep yet.

j.bruha said:
If it helps, I never purchased ANY phone through AT&T since I started service with them in mid-2008 since I always used unlocked phones and I still got hit with the text. The only reason I have the smartphone exclusion is because I called AT&T when they switched my data plan automatically and pitched a huge fit. I still can't get them to add it to the other line on my account.
So I guess try to talk to the customer "solutions" team about canceling your service and see if they'll add it for you?
Click to expand...
Click to collapse
That makes sense. But have you, or ever, upgraded your plan from a $15 to a $30 plan, and then back down to $15? (Or something to that effect.) I'm just wondering that since you never bought a device from them, a change in your data plan might also trigger the auto-switch? Just covering all bases how an auto-switch (or change in the smartphone exclusion status) can be triggered by either device upgrade or data plan upgrade thru AT&T.

rome425 said:
I am using AT&T Nexus One from the day they were out (about 3 weeks now), I am still on $10 family MediaNet plan.
I have never bought smartphone from AT&T, perhaps that is the reason, or they haven't done their sweep yet.
Click to expand...
Click to collapse
Excellent! Good luck on that. Please keep us posted if the status on your data ever changes. I'm gonna try using the N1 under the $15 MediaNet and see how much mileage I can get out of it.

Well; I have some bad news for you guys that think your getting lucky by tricking them.
At&t does not have this phone registered in their system. So if you call them and have them change the IMEI number to reflect this phone, it will come up as unknown. So the only option they have for a data plan is the $15 plan ($10 if you have a family plan).
The only reason why I know this: I came from an iPhone to this, so I had to call them and change the IMEI number.
Sorry to rain on your parade, but as long as At&t does not register this in their system, we will get the cheaper plan.
And usually, unless they sell it, they won't register it. So we are good to go for the life of this phone.

Squeaky369 said:
Well; I have some bad news for you guys that think your getting lucky by tricking them.
At&t does not have this phone registered in their system. So if you call them and have them change the IMEI number to reflect this phone, it will come up as unknown. So the only option they have for a data plan is the $15 plan ($10 if you have a family plan).
The only reason why I know this: I came from an iPhone to this, so I had to call them and change the IMEI number.
Sorry to rain on your parade, but as long as At&t does not register this in their system, we will get the cheaper plan.
And usually, unless they sell it, they won't register it. So we are good to go for the life of this phone.
Click to expand...
Click to collapse
You should have a look at: AT&T automatically addining $30 Smartphone Data plan to the unbranded Nexus 1!?

jacka$$1 said:
That makes sense. But have you, or ever, upgraded your plan from a $15 to a $30 plan, and then back down to $15? (Or something to that effect.) I'm just wondering that since you never bought a device from them, a change in your data plan might also trigger the auto-switch? Just covering all bases how an auto-switch (or change in the smartphone exclusion status) can be triggered by either device upgrade or data plan upgrade thru AT&T.
Click to expand...
Click to collapse
I'm glad you asked because I did buy two 3GS's from them and flipped them on eBay for a ridiculous profit. I had to call AT&T right after I bought them to have them remove the smartphone data plan since I wasn't using the iPhones anymore.
This could be part of the reason why my account triggered the change.

I have been on a grandfathered-in mediaworks package for ~8 years now ($20 for unlimited data, 1500sms and 200mms). AT&T has never once changed my plan on me and they never will. I'm out of contact

I had the T-Mobile version on ATT shortly after the tmobile versions launch. I was using the 10$ medianet plan for about a week until I got the dreaded text. I thought it was a glitch so I went online and changed it back. A few minutes later, I got the text again. I sold my nexus and bought a milestone until the ATT version came out. I came to the conclusion that I would pay for the 30$ smartphone plan if I was using the ATT version because I would be getting 3G. I just got the ATT version in today and havnt switched plans yet. My buddy works for ATT and asked for my IMEI number to get credit for the switch from medianet to smartphone plan. He called me back saying that my new ATT nexus' IMEI number wasn't registering meaning I could use the media net plan. There have been some rumors that ATT put a cap on the speeds of the media net plan, so he asked me to run a speed test. My speeds show that I was getting normal 3g speeds for my area(786 dl). Ill post again if ATT gets ahold of this batch of IMEI numbers and auto adds the smartphone plan.

nephroid said:
I've had the $4.99 T-Zones plan since 2008 and it still is going strong. I've never bought a subsidized phone. Not one single complaint. Not on AT&T obviously. Oops.
Click to expand...
Click to collapse
Do you get 3G with t-zones?

superninjaquan said:
I had the T-Mobile version on ATT shortly after the tmobile versions launch. I was using the 10$ medianet plan for about a week until I got the dreaded text. I thought it was a glitch so I went online and changed it back. A few minutes later, I got the text again. I sold my nexus and bought a milestone until the ATT version came out. I came to the conclusion that I would pay for the 30$ smartphone plan if I was using the ATT version because I would be getting 3G. I just got the ATT version in today and havnt switched plans yet. My buddy works for ATT and asked for my IMEI number to get credit for the switch from medianet to smartphone plan. He called me back saying that my new ATT nexus' IMEI number wasn't registering meaning I could use the media net plan. There have been some rumors that ATT put a cap on the speeds of the media net plan, so he asked me to run a speed test. My speeds show that I was getting normal 3g speeds for my area(786 dl). Ill post again if ATT gets ahold of this batch of IMEI numbers and auto adds the smartphone plan.
Click to expand...
Click to collapse
Excellent! That definitely got me on the bandwagon. Just ordered the N1 and should be getting it Wednesday. I'll keep ya'll posted with the hopes that the IMEI batch for these new N1's will be kept hidden from ATT. Good luck to all!

GldRush98 said:
I have been on a grandfathered-in mediaworks package for ~8 years now ($20 for unlimited data, 1500sms and 200mms). AT&T has never once changed my plan on me and they never will. I'm out of contact
Click to expand...
Click to collapse
Incredible! Grandfathered plans are always the best. How long have you had your N1?

I'm confused... Why were you guys giving att the imei #s? I bought my tmobile version unlocked through google and never had to let tmo know... I just dropped my SIM card in from my G1 and went on my way.

So how much data do you guys get for $15?

liam.lah said:
So how much data do you guys get for $15?
Click to expand...
Click to collapse
UNLIMITED*
Spoiler
*5 gigs

liam.lah said:
So how much data do you guys get for $15?
Click to expand...
Click to collapse
Tons. Lotsa lotsa tons.

Trying to get out of tmobile contract. tips?

The whole reasoning switched to Tmobile (besides the obvious). Was to get a cheaper phone bil. Now for various reasons they wont let me transfer to my dads unlimited family plan. So I want out of my contract. Any tips or suggestions? I know I can get out if they change my rates right? Is there any websites that will keep me on top of that? Thanks.

Hmm, maybe you should go to a different store or try through online chat. They let me move a contracted phone to my Even More Plus account. The only thing is, the phone remains in contract but at the cheaper non-contract rate. Once that one phones contract expires, I'm fully contract free. I did it all through the online chat.

never
ever sign another contract......
but for now ask to be released, then if the disagree just pay the fee and then setup a no contract account, buy a phone outright and remember the lesson. carriers only have contracts because they have no reason for poeple to stay.... sorry

[Q]Swapping from Flexpay to Post Payment

So im on an Even More Plus plan (no contract) and Im in a flexpay payment plan. I want to change to a post payment plan so that I can utilize google voice as a voice mail client and a few other things. I keep getting the run around when calling tmobile, some tell me that you cant have a post payment plan off contract and other say you can. I keep getting disconnect (by them not me) when i get someone who says I can mix a post payment with a even more plus.
So perhaps someone here can help me, can you have a post payment plan off contract (Even more plus) ?

Blueman101 said:
So im on an Even More Plus plan (no contract) and Im in a flexpay payment plan. I want to change to a post payment plan so that I can utilize google voice as a voice mail client and a few other things. I keep getting the run around when calling tmobile, some tell me that you cant have a post payment plan off contract and other say you can. I keep getting disconnect (by them not me) when i get someone who says I can mix a post payment with a even more plus.
So perhaps someone here can help me, can you have a post payment plan off contract (Even more plus) ?
Click to expand...
Click to collapse
I am looking for the very same answer. I was on the phone with T-Mobile and they told me I have to wait 6 months before I could even attempt to change my account. My credit is not worthy I am told.
Any further answers on the T-Mobile No Contract Plans is appreciated.
Miss using my Google Voice services directly with my Nexus One on T-Mobile.

Yes... I am not on a contract on an Even More Plus plan, and I pay at the end of the month.

To switch over from flex pay to post paid with the no contract even more plus plan you need to have had your service activated for at least 6 months, your account must be in good standing with on time payments each month, and you have to be on the list they have for people that are eligible to switch (you should be on the list if you meet all the above criteria).
When I called up customer service to make the switch they said that I was not on the list yet because I was in my 6th month of service. They said the only way I could make the switch is if they run a credit check and give me a new phone number. I argued for quite a while that I would not switch my number but would be willing to have a credit check run. I got no where with that so I went to my local Tmobile store.
The people at the tmobile store were very helpful and came up with an elaborate work around that involved them being on the phone with customer service for over an hour. They ran my credit, created a new account for me (with a new number) and set it up on post pain even more plus. Then they canceled my old account, ported my old number to the new account and now I'm good to go.
In hind sight, if I had known it was going to be such a difficult process I would have waited another month to wait for my name to show up on the eligible list (they were pretty sure my name would show up at the beginning of my 7th month of service).
If you are already on the eligible list then the process should be relatively painful. I would recommend going into an actual tmobile store; they seem to have the ability to accomplish many more things, especially in unique situations like mine.
So, yes you can switch from no contract prepaid even more plus to no contract post paid even more plus one way or another so that you can use conditional call forwarding and Google Voicemail.

Good to know that flex pay doesn't allow google Voice because I use it religiously while I am at work with no service. It's nice to get missed call notifications via WiFi and able to listen to the messages without having service.
Nice feature.

That's actually why I left T-Mobile. I couldn't use GV, which is incredibly cool. That and it took forever to lock onto my location, even when outside. This was all on my N1. Went back to the evil that is AT&T.

I am able to Israel gv with even more plus with no problem. They only thing not allowed is to have forward calls

irishrally said:
To switch over from flex pay to post paid with the no contract even more plus plan you need to have had your service activated for at least 6 months, your account must be in good standing with on time payments each month, and you have to be on the list they have for people that are eligible to switch (you should be on the list if you meet all the above criteria).
When I called up customer service to make the switch they said that I was not on the list yet because I was in my 6th month of service. They said the only way I could make the switch is if they run a credit check and give me a new phone number. I argued for quite a while that I would not switch my number but would be willing to have a credit check run. I got no where with that so I went to my local Tmobile store.
The people at the tmobile store were very helpful and came up with an elaborate work around that involved them being on the phone with customer service for over an hour. They ran my credit, created a new account for me (with a new number) and set it up on post pain even more plus. Then they canceled my old account, ported my old number to the new account and now I'm good to go.
In hind sight, if I had known it was going to be such a difficult process I would have waited another month to wait for my name to show up on the eligible list (they were pretty sure my name would show up at the beginning of my 7th month of service).
If you are already on the eligible list then the process should be relatively painful. I would recommend going into an actual tmobile store; they seem to have the ability to accomplish many more things, especially in unique situations like mine.
So, yes you can switch from no contract prepaid even more plus to no contract post paid even more plus one way or another so that you can use conditional call forwarding and Google Voicemail.
Click to expand...
Click to collapse
Yup, and I meet all the criteria, and perhaps just going to a tmobile store will be better then trying to call 611.

Ok, so on finally getting a rep that speaks clear English I was able to find out that I dont qualify for post pay because my 7 months of perfect payment history don't meet the 6 months requirement. Huh? So I guess i gotta wait a month cause their eligibility only updates once a month and they are always behind by a month?
Anyone else have experiences with this ummm....predicament?

[Q for Sprint customers/employees] Any way to get new customer deal with existing #?

Any ideas to sign up as a new customer on Sprint and port a phone number from an existing Sprint account?
Background:
I was using my brother's account. Initially, he got a nice discount through work, then his work offered to pay for his service but with another carrier. So he let me use his discounted Sprint line, which is still in his name except I pay that bill. I'm interested in the HTC One, Sprint is offering $100 off for new customers, but I don't want to change my phone number from the one I've been using. Sprint's chat service said this can't be done after discussing several scenarios... And that's fair because more people like me would abuse the system. Just wondering if there's something we didn't look at. If not, no problem. I'll either come bite the bullet because this seems like an awesome phone or I'll wait for the next best thing that will support Sprint's 800 Mhz LTE network for 2014.
Thanks

port your number to any prepaid service, then port in to sprint?

lafester said:
port your number to any prepaid service, then port in to sprint?
Click to expand...
Click to collapse
dont think that will work. if you port back within 30 days they reactivate previous acct/contract. by the time youre considered eligible for "new" pricing the promo will be over.

Does it not work for add a line either? If not, I believe wireflyfriends.com does.
Sent from my LG-LS970 using xda app-developers app

is ur contract up? , i just did that and they gave me a $100 credit for each line i per-ordered it for. Just called cancellations and explained that i would like to stay with sprint and upgrade the the one but if im not getting the port in credit, i would cancel my line. (all lines are out of contract). The rep just said hold on... came back in 2 min and said she applied the credits to my current invoice and i could just go ahead and pre-order the phones . Which the htc deal and the port in credit...i just got them for a sweet deal.

xanmanz31 said:
dont think that will work. if you port back within 30 days they reactivate previous acct/contract. by the time youre considered eligible for "new" pricing the promo will be over.
Click to expand...
Click to collapse
Just a heads up. I ported my number to t-mobile prepaid on 3/26 and was able to get the $99 dollar upgrade. Confirmed I was eligible via chat. So it might work for you if you do it soon.

WW3 said:
is ur contract up? , i just did that and they gave me a $100 credit for each line i per-ordered it for. Just called cancellations and explained that i would like to stay with sprint and upgrade the the one but if im not getting the port in credit, i would cancel my line. (all lines are out of contract). The rep just said hold on... came back in 2 min and said she applied the credits to my current invoice and i could just go ahead and pre-order the phones . Which the htc deal and the port in credit...i just got them for a sweet deal.
Click to expand...
Click to collapse
The agents I spoke with after calling cancellations, being transferred, then transferred back to cancellations wasn't helpful at all. He offered to waive any fees but said the only promo on the phone was for new customers only. I'm planning on trying again and will most likely ask for a supervisor. It seems that they really could care less about those of us out of contract but still giving them money month after month,,,

xboxfanj said:
Does it not work for add a line either? If not, I believe wireflyfriends.com does.
Sent from my LG-LS970 using xda app-developers app
Click to expand...
Click to collapse
I can confirm adding a line and purchasing a One drops the price down to 100, $100 and change with activation fees

[Q] Places to get a T-Mobile HTC One (LTE) without contract

Let me start by saying that I fully realize the options are slim at this point. When you want a T-Mobile HTC One, but don't want to be a T-Mobile contract customer. I use a T-Mobile MVNO, so I want to get an HTC One to Sim unlock and use with my MVNO. No T-Mobile stores in my area have it, I can't buy online since I don't want a T-Mobile post-pay plan, and I'm not paying extra for it off EBay.
I figure in time, obviously, more options will become available for people like me. And I started this thread, to facilitate information for we who want a T-Mobile HTC One without being financially locked to T-Mobile for years :laugh: .
So as options come available, or if you know if any options now where it can be purchased at regular retail price or less. Feel free to post here.
And I don't want a Dev Edition, since I'm not in a T-Mobile refarmed area.

Darnell_Chat_TN said:
Let me start by saying that I fully realize the options are slim at this point. When you want a T-Mobile HTC One, but don't want to be a T-Mobile contract customer. I use a T-Mobile MVNO, so I want to get an HTC One to Sim unlock and use with my MVNO. No T-Mobile stores in my area have it, I can't buy online since I don't want a T-Mobile post-pay plan, and I'm not paying extra for it off EBay.
I figure in time, obviously, more options will become available for people like me. And I started this thread, to facilitate information for we who want a T-Mobile HTC One without being financially locked to T-Mobile for years :laugh: .
So as options come available, or if you know if any options now where it can be purchased at regular retail price or less. Feel free to post here.
And I don't want a Dev Edition, since I'm not in a T-Mobile refarmed area.
Click to expand...
Click to collapse
t-mobile doesnt have contracts anymore

skinsfanbdh said:
t-mobile doesnt have contracts anymore
Click to expand...
Click to collapse
To clarify, I don't want a T-Mobile plan. You can't buy from T-Mobile's site or telesales unless you buy a T-Mobile service plan.

Darnell_Chat_TN said:
To clarify, I don't want a T-Mobile plan. You can't buy from T-Mobile's site or telesales unless you buy a T-Mobile service plan.
Click to expand...
Click to collapse
but there is no contract just pay for the first month then cancel
op say you dont want to be financially locked for years. you buy the phone and pay $30 for the cheapest plan then cancel it. only way i know

You can if you sweet talk the rep I have a note on my account to get one.

1) Order one from T-Mobile with a new number via phone (tell them you want to pay in full, no financing).
2) DO NOT use/activate the SIM card they send you at all.
3) Call to cancel service (give them your SSN since you don't know your phone number).
4) When they send you a bill for $10.68 partial months usage, call them, ask for the Buyers Remorse department, then ask them to credit your account and close it.
That's what I did.... didn't cost me a dime other than the $580 or whatever for the phone.

skinsfanbdh said:
but there is no contract just pay for the first month then cancel
op say you dont want to be financially locked for years. you buy the phone and pay $30 for the cheapest plan then cancel it. only way i know
Click to expand...
Click to collapse
Already clarified, I don't want any plan, never mind the talk of years. The lowest plan they will allow with the HTC One is a $50 plan.
I had this chat with a T-Mobile rep, to see if I could avoid ever activating to avoid any plan fee.
Thank you for choosing T-Mobile. A representative will be with you shortly.
Welcome to T-Mobile online sales support, how may I help you with your purchase today?
You: Yes
You: I have a question
Betty: Sure.
You: If I buy an HTC One now and pay in full, but don't want to activate it for a while. Will T-Mobile hold off on ever billing me till I activate service with the included Sim card?
Betty: Yes, you can call customer care and delay its activation.
You: OK, so I'll need to call and ask them to delay activation. Will I have to give them a fixed date to activate?
Betty: Yes, you can delay the activation maximum 15 days.
You: OK, thank you.
Betty: You're welcome.
Click to expand...
Click to collapse
So I'd have to pay an extra $50. I'm just not in the mood to pay more than regular retail. But I guess that's an option for anyone who wants to pay a little extra while not paying as much as the folks selling on Ebay are asking... So that is one option I did not consider earlier. But I'm not taking it .
Tidbits said:
You can if you sweet talk the rep I have a note on my account to get one.
Click to expand...
Click to collapse
Can't have an account if you're not a T-Mobile customer .

No that's a winner!
rpmccormick said:
1) Order one from T-Mobile with a new number via phone (tell them you want to pay in full, no financing).
2) DO NOT use/activate the SIM card they send you at all.
3) Call to cancel service (give them your SSN since you don't know your phone number).
4) When they send you a bill for $10.68 partial months usage, call them, ask for the Buyers Remorse department, then ask them to credit your account and close it.
That's what I did.... didn't cost me a dime other than the $580 or whatever for the phone.
Click to expand...
Click to collapse
SWEET!!! I'm making that move now.

I thought you had an account with T-Mobile. I see you on the forums from time to time there.

Tidbits said:
I thought you had an account with T-Mobile. I see you on the forums from time to time there.
Click to expand...
Click to collapse
Me? No, I use Solavei which is an MVNO that runs on T-Mobile's network. I'm down to $9/mo for unlimited everything (4gig throttle) so I'm not gonna switch anytime soon

Tidbits said:
I thought you had an account with T-Mobile. I see you on the forums from time to time there.
Click to expand...
Click to collapse
I used to be there way more when I was a customer, but since leaving, I kind of enjoy folks assuming I'm a customer :laugh: . And I've been accused there of being a T-Mobile shill so many times, I get a kick out of the false accusations . It's entertainment for me. So I don't spoil it by announcing there that I left T-Mobile last year.
I've got zero hard feelings towards T-Mobile. And some people who do dislike T-Mobile just hate that I don't hate T-Mobile with them.
(I can't mention who I'm with here. So any other talk about it would need to be via PM.)

I bought mine at Walmart. No fuss, bought it like anything else in the store.

So I got my HTC One today. And I immediately called T-Mobile Customer Care to cancel service. Apparently they setup my new "account" to open today, same day I received the device. And it was so new, they had trouble finding it at first. But they found it, I canceled it. I had to go through 2 layers to cancel. They told me since I closed the account the same day it was opened, that there will be no charges at all .
So if you buy from T-Mobile, be sure you cancel the service plan the same day you get the device in your hands. And of course if they talk about returning the device you just paid full price for, you can tell them that's not happening .
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD

Almost very useful, except should clarify by stating that you got your phone via t-mobile.com and not in store. Apparently, if you want to cancel the rate plan service, you have to go back to the sales channel through which you first obtained service. That is, cancellation of a store-bought rate plan needs to be done at the store.
I went through quite a bit of frustration trying to buy this phone in the store; apparently buying a phone w/o a rate plan is not allowed. You really have two options: 1) Get a pre-paid rate plan for a month (since this initial pre-paid plan is non-refundable), then cancel after the month is up in order to switch to the $30 walmart/100min/5GB plan, or 2) get the phone (paid in full) with a post-paid $50 base plan, then cancel after the initial 14 days 'buyer's remorse' period.
Of course, since I just bought the phone today, I do plan to cancel the rate plan in store tomorrow. I don't see how this will work, considering the store sales reps gave me an incredibly hard time for "buying a phone only to cancel the rate plan later". I might end up returning the phone as well just to save on the frustration (at the cost of $50 restocking fee), and buy it online instead...
Darnell_Chat_TN said:
So I got my HTC One today. And I immediately called T-Mobile Customer Care to cancel service. Apparently they setup my new "account" to open today, same day I received the device. And it was so new, they had trouble finding it at first. But they found it, I canceled it. I had to go through 2 layers to cancel. They told me since I closed the account the same day it was opened, that there will be no charges at all .
So if you buy from T-Mobile, be sure you cancel the service plan the same day you get the device in your hands. And of course if they talk about returning the device you just paid full price for, you can tell them that's not happening .
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Click to expand...
Click to collapse

randomtask111 said:
Almost very useful, except should clarify by stating that you got your phone via t-mobile.com and not in store. Apparently, if you want to cancel the rate plan service, you have to go back to the sales channel through which you first obtained service. That is, cancellation of a store-bought rate plan needs to be done at the store.
I went through quite a bit of frustration trying to buy this phone in the store; apparently buying a phone w/o a rate plan is not allowed. You really have two options: 1) Get a pre-paid rate plan for a month (since this initial pre-paid plan is non-refundable), then cancel after the month is up in order to switch to the $30 walmart/100min/5GB plan, think again, or 2) get the phone (paid in full) with a post-paid $50 base plan, then cancel after the initial 30 days 'buyer's remorse' period.
Of course, since I just bought the phone today, I do plan to cancel the rate plan in store tomorrow. I don't see how this will work, considering the store sales reps gave me an incredibly hard time for "buying a phone only to cancel the rate plan later". I might end up returning the phone as well just to save on the frustration, and buy it online instead...
Click to expand...
Click to collapse
Just take it back to a different store. ...or wait... I'm not sure I believe that story at all... it should not matter where you got service, you should be able to cancel service over the phone. Just ask for the right department and they will close your account over the phone. They cannot prevent you from being able to cancel over the phone because you bought it in the store. Just insist you want to terminate your account immediately... they legally have to do that for you.
EDIT: I know what happened... the rep thought you needed to return your phone. The do insist that you return devices to where you got them, but just call back, I guarantee they will terminate your service over the phone if you are pushy about it.

randomtask111 said:
Almost very useful, except should clarify by stating that you got your phone via t-mobile.com and not in store. Apparently, if you want to cancel the rate plan service, you have to go back to the sales channel through which you first obtained service. That is, cancellation of a store-bought rate plan needs to be done at the store.
I went through quite a bit of frustration trying to buy this phone in the store; apparently buying a phone w/o a rate plan is not allowed. You really have two options: 1) Get a pre-paid rate plan for a month (since this initial pre-paid plan is non-refundable), then cancel after the month is up in order to switch to the $30 walmart/100min/5GB plan, or 2) get the phone (paid in full) with a post-paid $50 base plan, then cancel after the initial 14 days 'buyer's remorse' period.
Of course, since I just bought the phone today, I do plan to cancel the rate plan in store tomorrow. I don't see how this will work, considering the store sales reps gave me an incredibly hard time for "buying a phone only to cancel the rate plan later". I might end up returning the phone as well just to save on the frustration (at the cost of $50 restocking fee), and buy it online instead...
Click to expand...
Click to collapse
At the time of earlier discussion, in store purchase was not an option . As rpmccormick mentioned, you can cancel a plan via phone. Continue to press your case, because there's obvious confusion regarding your situation. I did much like you via what you've noted as option #2 above. Where you buy does not matter. That I purchased apart from a store is not a factor here. And I canceled the rate plan the day I got the device, which was a few days later. Continue to press your case to cancel the plan and you don't need to wait 14 days. You'd want to cancel that plan right away. If you paid full price for the device, its yours and you don't need to keep the plan if you don't want it.

Can I use unlocked T-Mobile One with Straight Talk (AT&T sim)?
Sent from my HTC One using Tapatalk 2

OK status update - Based on what rpmccormick and Darnell_Chat_TN have said, I tried again over the phone to cancel and this time - SUCCESS!
I realized a few things in the process:
1) Need to say the right things
a) Phone is PAID IN FULL so no need to return
b) Cannot physically make it to the store or call them since out of the country
I think it didn't work before because the loyalty dept reps kept on thinking that I'd need to return the phone as well, and that keeping it was not an option despite the full payment. Once you clarify / press on that it is only the rate plan that you'd want to cancel, they eventually will process it, just like how the other guys have said.
Darnell_Chat_TN said:
At the time of earlier discussion, in store purchase was not an option . As rpmccormick mentioned, you can cancel a plan via phone. Continue to press your case, because there's obvious confusion regarding your situation. I did much like you via what you've noted as option #2 above. Where you buy does not matter. That I purchased apart from a store is not a factor here. And I canceled the rate plan the day I got the device, which was a few days later. Continue to press your case to cancel the plan and you don't need to wait 14 days. You'd want to cancel that plan right away. If you paid full price for the device, its yours and you don't need to keep the plan if you don't want it.
Click to expand...
Click to collapse

AirSupply said:
Can I use unlocked T-Mobile One with Straight Talk (AT&T sim)?
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
You can, but you won't get anything but EDGE data speeds.
randomtask111 said:
OK status update - Based on what rpmccormick and Darnell_Chat_TN have said, I tried again over the phone to cancel and this time - SUCCESS!
I realized a few things in the process:
1) Need to say the right things
a) Phone is PAID IN FULL so no need to return
b) Cannot physically make it to the store or call them since out of the country
I think it didn't work before because the loyalty dept reps kept on thinking that I'd need to return the phone as well, and that keeping it was not an option despite the full payment. Once you clarify / press on that it is only the rate plan that you'd want to cancel, they eventually will process it, just like how the other guys have said.
Click to expand...
Click to collapse
Yea, I had to explain to them in a similar manner. They were also trying to confuse me with someone who needed to return the device when I talked with them. It takes a little time for them to "get it" and understand you're not someone they have on the hook for a subsidized device or paying for the device over time. But after enough explaining they get it.
If I had purchased in a store, I probably would have gone home and called 2 hours later asking to cancel the plan . Best to close it same day.
Given your experience though, it seems ordering via phone or online is best. So they have no option of trying to send you back to the store. But even still, you should be able to walk right back into the store and ask to cancel the plan. And tell them you're keeping the device, because you paid for it .
They're the "Uncarrier" they can't make anybody keep a rate plan .
When I ordered online, I was using my Asus Infinity with Firefox and something in their online ordering didn't seem to like that. My order did not fully process and I got a screen to call customer service. I called and it took them hours to fully process my order properly. So maybe it's an issue with their systems in general. But because of the hassles in ordering, they gave me free overnight shipping. Since I ordered on a Saturday night, I didn't get it till the following Tuesday, since they ship weekend orders on the following Monday. Soon as I got it Tuesday, I called and had my plan canceled as I mentioned earlier. Which took them a while to find, since they had just started the plan that same day.

I am receiving my device today, can you guys please tell me which number to call and cancel the monthly plan? I am moving to the 30 bucks plan with T-Mobile :good: