[Q] HeyTell App Issues - Captivate Q&A, Help & Troubleshooting

Is anyone else having issues using the app HeyTell? The only ROM i can get it to work properly on is the stock AT&T 2.1, it doesn't even work on the stock 2.2 update. Basically on stock 2.1 I can send and receive messages perfectly without missing a message or having to close the app. If I update to 2.2 or flash a custom ROM, I can send about 2 messages and then it stops sending or receiving, I have to close the app and then try to send the message again. Once I open the app again, whatever the person sent to me is lost and they have to send it again.
Just putting this out there, I have emailed the developer and they are stating that they have no issues. I don't know what else to try, I have cleared the app's cache, uninstalled and reinstalled, I am out of ideas.

I've never even heard of this app before... I'll install it now and tell you how it goes.
EDIT: Okay, I obviously have no friends on this at the moment... But I've been clicking around the app and it seems fine? I'm using Paragon RC6 right now. The GPS/Map component seems to be working fine anyway... I can't really send a voice clip or message through it (no-one to send it to).
EDIT2: Okay, I somehow sent a voiceclip/message to myself and I've recorded it, sent it, and then received it fine. I'll keep playing around with this a little bit further in the morning.

I really appreciate it, it will work at first, and then just stop sending and receving, the little sending icon just spins and spins...then you have to force close it and then start it again, then it works for a few messages and then stops again.

I'm having the same problem with the HeyTell app. It's pretty much hit or miss for me, sometimes it works good for a while, sometimes it sends blank messages. I have a ton of friends using this app on iPhones or other Android devices and they aren't having problems at all.

I have emailed the developer and he states that it works perfectly for him on his phone, whether or not that is true, I am not sure.

Not trying to thread jack but for some reason my hey tell doesn't get messages on time. I'll be next to a buddy and I'll get a message that he sent hours ago. Does anyone else have this issue? I just have the 2.2 froyo update, no custom roms.

I thought for sure HeyTell would work on Official 2.2 as well but I have the same issue your stating. Like I said though, the developer states he has no issues...I am not sure what is going to happen.

HeyTell Support
Are you sure you contacted HeyTell support? I don't have any record of sending a "works for me" answer on a report like this...drop me another email to refresh my memory at [email protected] if you can - thanks in advance!
So! We're aware of an issue on the Galaxy S series phones (Fascinate, Epic, Captivate, Vibrant) introduced by 2.2 firmware (Samsung only, 2.2 makes HeyTell better on other phones). Symptoms appear to be spotty network reporting, media player issues (inconsistent record behavior), and the OS killing HeyTell during screen dims.
We're currently working hard to find a workaround for affected users (and trying to get more info from Samsung), but in the meantime, if you could do us a favor and email us your firmware revision number and any logs you have related to the behavior, we'd greatly appreciate it!

Since I had the issue with Stock 2.2 and not with Stock 2.1 I am running Stock 2.1 until there is a fix. If your asking me for logs I cannot help you there unless I put 2.2 on my phone. i am currently running HeyTell version 181, I am willing to load 2.2 and work with you and get you information, just let me know. I love this app, but my phone is kinda laggy and slow running 2.1 and I want to be running 2.2.

I"m also using HeyTell on 2.2 and having quite a bit of troubles. I'd be happy to send you logs if you could explain to me how to do so. Thanks!

Just a little update, I finally got tired of stock 2.1 last night and decided to try out MIUI. I was pleased to find that after sending more than 10 messages back and forth, HeyTell has not failed yet.... I will be testing all day at work today, I am not sure if they updated the app or if something in MIUI allows it to work. I just thought I would update those few of you that have had the same problem as me.

Everything is still working fine with HeyTell, I am running MIUI Beta 6 and HeyTell is working perfectly. I did notice an update to from the market, I am hoping that could be a fix for other cutom Roms and Stock 2.2.

As MIUI has no samsung crap in it, it should work fine, since it seems to be a samsung issue. Runs fine on CM7 as well.

We put a workaround into builds 1.1.3 -- that fixed it for stock, but didn't catch all of the custom ROMs, so we spun 1.1.4 - give that a whirl and it should work. If anyone runs into this issue again, shoot us an email with your model number (Menu > Profile > Email Support sends this to us, so that may be the fastest method, but also don't forget to include a description of the issue you hit).

Oh sweet so HeyTell should be working fine now with stock 2.2? I will test it now, thanks alot!

Ever since I downloaded the update the app works great! Thanks!

Hey Tell Message Queue Issues
I've been having a problem for a while now where message don't come in automatically, as if they're caught up in the queue somehow. I have to exit HeyTell multiple times, manually click on the message, hit the stop and play buttons, or multiple combinations of all of these just to get a single message to play sometimes. I'm using a Samsung SGS3 with Synergy. Any way to fix this issue? Thanks much!

Related

Sorry, Shazam is currently offline.

I am using drizzys hero rom 1.4r1 and I'm getting the error message "Sorry, Shazam is currently offline" when I try to tag a song. I've tried it on EDGE, GPRS, and 3G and I get the same message each time. Shazam has worked on my phone before but I don't know if I've ever used it on this particular ROM.
meee tooo i have cyanogenmod 4.1.1.1 or watever it is, and it started yesterday as well, anyone know wats going on?
Any updates on this? I'm using it on my G1 with SenseHero, but i've noticed this for a while.
I'm running Cyanogen and it's running just fine, try reinstalling it, I don't know how that would help, but it wouldn't hurt to try
I had that once, it wouldn't work for a day or more. I didn't do anything in particular, it just resolved itself. Reinstalling the app is always worth a try.
I'll try reinstalling it.. thanks guys. I notice both of you are running Cy's ROM. I hope it's not because I'm running a Sense/Hero ROM, which coincides with when I started noticing it wasn't working. I don't foresee going back to a Cupcake/Donut ROM anytime soon.
uansari1 said:
I'll try reinstalling it.. thanks guys. I notice both of you are running Cy's ROM. I hope it's not because I'm running a Sense/Hero ROM, which coincides with when I started noticing it wasn't working. I don't foresee going back to a Cupcake/Donut ROM anytime soon.
Click to expand...
Click to collapse
I figured out what is wrong. If you notice on your Hero ROM sound recording does not work. Well Shazam uses that feature of the phone so if you fix the sound recording issue then Shazam will work. The Hero rom I'm using now (see sig) has the sound recording fixed and shazam works.
You were right! When SenseHero was updated to fix the audio problems, Shazam started working fine...
Thanks!
mgorman said:
I am using drizzys hero rom 1.4r1 and I'm getting the error message "Sorry, Shazam is currently offline" when I try to tag a song. I've tried it on EDGE, GPRS, and 3G and I get the same message each time. Shazam has worked on my phone before but I don't know if I've ever used it on this particular ROM.
Click to expand...
Click to collapse
I think this will sound silly, but it worked on my device. And its not related to Sapphire, I am going to post my finding in this thread since this is the only proper search result when I googled the issue.
I was using MoreLocale in order to have the keyboard in my native language. When I set the language back to English Shazam worked (Don't ask me how I discovered it). I also tried another language i don't remember, that time Shazam said it couldn't send the tag.
This might be irrelevant but, I'm using MCR 3.0 on HTC Hero and I couldn't get Wavesecure to work as well. Following the factory reset, Wavesecure worked too. I highly suspect that that was also due to my locale settings.
Hope this helps.

does google hate me?

orry paul : /
ive been getting more and more failed texts lately, the phone just cant send them, sometimes i reset the phone and they work, sometimes not. All of my friends with iphones and blackberrys say its happened to them maybe once or twice a year. So is it TMobile or is this just another in the seemingly endless list of android's failures? Android is my first smart phone, my g1, mytouch and nexus have all had similar problems im just wondering if other popular smart phones have the level of problems android does....i realize all phones have issues and android is still young (although that excuse is getting pretty tired) but its just all the damn time with these phones. I love android but at some point the phone's got to either work or im out...thanks
what messaging app are you using? Handcent seems to work for me rather well. I'm not too sure about the native messaging as I don't use it.
Same crap happens to me and I'm using stock sms.
McFroger3 said:
Same crap happens to me and I'm using stock sms.
Click to expand...
Click to collapse
Try out handcent. If you have problems, the developer is very easy to get in touch with and actually works with you to find the problem
djn541 said:
Try out handcent. If you have problems, the developer is very easy to get in touch with and actually works with you to find the problem
Click to expand...
Click to collapse
Used it before, same issues. I don't think it matters what you use, I think its a bug in the Android OS itself.
from time to time, i've experienced SMS send failures on all of my smartphones, WinMo & Android. a soft reset/reboot seems to correct the problem. to the OP, what ROM are you using? have you asked T-Mo if they've been having issues with SMS messages? hope you get it resolved soon!
first of all, sorry that my post sounds so grouchy. My phone isnt rooted, but i do recall similar problems on my g1 and it was rooted, mytouch was not rooted but had same problems. Its not so much THAT it happens, because im sure it happens across the board to all phones, its just that it happens about every other day which seems a bit much for competitive smartphone software (of course, i am not smart so ive no idea that its the software and not the hardware or carrier, im just poorly connecting what dots i do have...) I had the problem with stock app and i tried chomp, same issues so i went back to stock, again same issue so i currently have handcent (which is an awesome app but i just hate having two icons/apps for the same purpose when im only using one of them).
the issue happens with handcent, and every time before restarting the phone i try the stock app and it doesnt work so im guessing its not the particular app, TMobile definitely has poor signal quality compared to the other major carriers, but i have 3g and full bars here in san antonio for the most part. If its not a particular app, i assume there is something in the android system that text messaging uses regardless of what app is being used; since i have 3g and full bars im led to believe its something in the android system? But again, android smartphones are the only smartphones ive had so i dont know if its just the nature of texting although like i mentioned the other two phones i have several friends who own report very very rare if any text messaging issues...
android is such an impressive software, so sophisticaed that i can understand that some part could mess up another part and cant be resolved without messing up yet another part. I cant even begin to imagine how to resolve all of the software issues android has, but if apple can do it, im confident google can too. i just hope the forthcoming litigation doesnt affect the efforts, i already feel like ive been waiting for some fixes for a long time, but thats probably due at least in part to my extreme, childish, and uncontrollable impatience...
Everytime I have issues with SMS messages, I am always using a HTC ROM. That is why I stopped running Hero ROM's on my G1. It would just not recieve the messages at all sometimes. I tried the Desire ROM on my N1 and it worked great for a while, then I started having issues with the messaging app (stock one). It would list the threads incorrectly by contact, but when you clicked on them, it would be the right contact. For example, I had a conversation with Jim, it would show what Jim said in his last message to me, but the name next to it would show Carl. I clicked on it to see the whole thread, and it would show Jim's name next to all of his messages. This was okay, until it started sending messages to Carl, when it was supposed to send messages to Jim.
I am not saying the HTC ROM is to blame, It might have been the back up and restore software I was using and how it is affected by crossing from a CM ROM to the Desire ROM.

LEAKED *7/27* Stock 2.2 ROM - **CONFIRMED BUGS**

The original thread is a complete mess and it's impossible to find posts detailing CONFIRMED bugs. Let's try to keep general discussion of the leaked 2.2 ROM in the original thread and use this thread for bug reporting.
THIS IS NOT FOR HELP/PROBLEMS WITH INSTALLATION OF THE LEAKED ROM. Only post here if you have the leaked ROM up and running and have encountered a bug.
Post here you think you have found a bug. If it cannot be repeated by multiple users, it's not a confirmed bug, but more likely an improper installation or software conflict of some sort.
If a potential bug is posted by someone and you can repeat it, please quote the original post of the bug report and "Confirm" in body of your post. If multiple people can confirm that they can repeat the bug, I'll update this post and list it. If someone posts a bug and you know a fix, quote their post with your fix (or link to thread with fix) in the body of your post.
I'll try to keep this OP updated with a list of CONFIRMED bugs and fixes if one is known. If your bug is already listed here, please don't clutter up the thread by posting it again..
CONFIRMED BUGS:
1) Some purchased apps will not show up in the Market. Fix here
2) Multiple reports of recording in 720p in the camcorder causing a FC or screen freezing
3) Multiple reports of problems with MMS:
a) Handcent seems to work fine (no reported problems with MMS)
b) Stock Messaging appears to be hit-or-miss (MMS works for some, not for others)
c) Chomp seems to work for some people, not for others
4) Original Gmail app has some issues, puts a 0 at the top of messages and gets messed up during some replies. Fix:Install working gmail.apk (Fix here:http://forum.xda-developers.com/showthread.php?t=738188)
5) Browser FC when hitting the back button while inital page is still loading (confirmed by multiple users)
6) Streaming Audio Quality: "decline in audio on pandora as i listen to it bluetoothed to my stereo and now the sound has a major decline in quality" FIX: there is a patch for that works, but it hurts the Quadrant benchmark score. the linpack score remains the same and the phone still feels just as fast though. Fix here. Use the UPDATED fix, not the original one (original one is only for fixing Market)
7) Swype: multiple users report that Swype will stop working (cannot "swype", only tap keys) after reboot. Others report no problems. Sounds like a Swype install problem for people having trouble? FIX: Toggling Input Method off Swype and back on Swype seems to fix the problem.
8) Multiple reports of data connection dying off. lower bars on data then dropping from 3g to 1x speed. Intermittent WiFi connection dying as well.
9) Multiple users report poor battery life
4) Original Gmail app has some issues, puts a 0 at the top of messages and gets messed up during some replies. Fix:Install working gmail.apk (Fix here:http://forum.xda-developers.com/showthread.php?t=738188)
Beat me to it, but theres the link to the thread that fixes it.
Making more threads about the same things makes it even harder to find information.
acidbath5546 said:
Making more threads about the same things makes it even harder to find information.
Click to expand...
Click to collapse
very true !!!
If someone sends me a list of confirmed bugs and fixes then I'll add it to the main thread.
lets mention the streaming audio quality. there is a patch for it that works, but it murders the Quadrant benchmark score. the linpack score remains the same and the phone still feels just as fast though.
I've had 3G not turn on from a reboot now twice. Had to reboot to get it to work.
hrm
I couldn't get backup assistant to work, it won't connect.
delete my post please
Sending is fine. That's my fault. I'm an idiot.
Browser FC when hitting the back button while inital page is still loading
My phone has been running slower and hotter since flashing the 2.2 leak
Maybe add to #4 about Gmail that once you copy the fixed gmail.apk and reboot, you may get infinite Force Closes from Gmail. It happened to me. The fix is to go to Settings -> Applications -> Manage Applications -> All -> Gmail -> Clear data. Then you'll have to open Gmail twice to get it to work.
When connecting to a PC with a data cable, and going into disk mode, I am only able to access the phone storage, and not the sdcard.
I have received a few MMS messages in Chomp tonight and they have worked fine. Not sure what that bug is about?
Quick question, does anyone have the ACTUAL 2.2 OTA update that is signed and completely untouched from HTC that would flash using a stock recovery? All we seem to have is the modified / rooted version, ide like the legitimate copy if possible
Joe92T said:
Quick question, does anyone have the ACTUAL 2.2 OTA update that is signed and completely untouched from HTC that would flash using a stock recovery? All we seem to have is the modified / rooted version, ide like the legitimate copy if possible
Click to expand...
Click to collapse
Of course its out there. However you won't have root if you use it. The rom is EXACTLY the same as if you applied the OTA. Except a little older radio and you get to keep root.
Plus it has the same bugs... At least VZW/HTC knows what bugs this has, 5300 beta testers so far. The official OTA should be flawless.
Anyone else having an issue with Wifi? I installed the new radio, rooted and installed 2.2 as advised. Everything appears to be working fine for me (camera, Market, etc..) but when I attempt to connect to the same router that was working when using 2.1 it keeps looping at 'Obtaining ip address ...' but will never establish a connection. I googled Froyo 2.2 wifi obtaining ip address and got several hits for other phones running 2.2 but nothing so far for the Incredible. Any thoughts? Anyone able to get wifi working?
jfair9 said:
Anyone else having an issue with Wifi? I installed the new radio, rooted and installed 2.2 as advised. Everything appears to be working fine for me (camera, Market, etc..) but when I attempt to connect to the same router that was working when using 2.1 it keeps looping at 'Obtaining ip address ...' but will never establish a connection. I googled Froyo 2.2 wifi obtaining ip address and got several hits for other phones running 2.2 but nothing so far for the Incredible. Any thoughts? Anyone able to get wifi working?
Click to expand...
Click to collapse
I never once had any issues with wifi. Grab the logs and send 'em to me and I'll see if I can find anything.
I'm noticing an interesting thing with Swype. After most reboots I can not "Swype" only use the keyboard. The workaround is to change my input method back to the stock keyboard and then back to Swype and it works fine. Anyone else noticing this?

Questions about CM 6 stable

I'm pretty new in this and I know that probably most of you guys know how to fix these issues. I was running CM6 stable before, but after a couple of weeks of using it I had decided to go back to the sprint stock firmware. Now I am thinking of going back again to CM 6 so I would like to know if some of you can help me out and tell me how to do it. These are somes of the issues that I have had:
1. After some minutes of being using Bluetooth, it disconnects.
2. I had an issue with the gps similar to the one with the bluetooth (it gets disconnected after seconds to being connected)
3. The phone frooze up a couple of times after deleting a photo from the galery right after taking it.
4. Problems with the market. The applications were not downloading properly.
5. Issues to sync contacts with facebook, were not updating after sync the contact.
6. The text messages were not working properly when it was a long message.
Sent from my HERO200 using XDA App
zion69 said:
I'm pretty new in this and I know that probably most of you guys know how to fix these issues. I was running CM6 stable before, but after a couple of weeks of using it I had decided to go back to the sprint stock firmware. Now I am thinking of going back again to CM 6 so I would like to know if some of you can help me out and tell me how to do it. These are somes of the issues that I have had:
1. After some minutes of being using Bluetooth, it disconnects.
2. I had an issue with the gps similar to the one with the bluetooth (it gets disconnected after seconds to being connected)
3. The phone frooze up a couple of times after deleting a photo from the galery right after taking it.
4. Problems with the market. The applications were not downloading properly.
5. Issues to sync contacts with facebook, were not updating after sync the contact.
6. The text messages were not working properly when it was a long message.
Sent from my HERO200 using XDA App
Click to expand...
Click to collapse
1. Unsure about this, I don't use it.
2. There is a fix for this that involves downloading gps status from the market. Details in the stable thread.
3. I think the gallery issue is still there, but only if you access it from the camera. Just exit out and then go to gallery.
4. Since I've updated my prl I haven't had the market problems.
5. New one for me, sorry, I don't know.
6. Download handcent. Set it to split 160 or more character texts. Then, it should work.
Hope this helps.
Sent from my CDMA Hero. I got some hot Froyo on Hero action here!
The newest Dec kernels fix the gallery issue.
Grab the latest nighty. They are now much more stable than the official stable. Darch is just busy and still hasn't made one of them official but I can tell you I'm on 89 and it never felt better.
stayclean said:
The newest Dec kernels fix the gallery issue.
Click to expand...
Click to collapse
Good call, now that you mention it, I haven't had gallery issues since I flashed one.
Sent from my CDMA Hero. I got some hot Froyo on Hero action here!

Question Anyone have any issues with the RING app on EU rom?

Hello All,
So since switching to the EU rom, I noticed that I am having issues with the RING app.
Not sure how many of you guys have RING cameras and use the RING app, but hoping that someone does.
Just curious to know, if you are using it, does your doorbell cam (or any other cams) work on the phone?
It works on my S10+ without an issue, while a few minutes later it does NOT work on the Mi 11 Ultra.
The timer is ticking and I can END the live call/view, but the camera picture is not working.
When I click on Live > Tap to Go Live > I get the following error where the video feed is supposed to be: Failed to connect. We're having trouble connecting to your Front Doorbell
Though if I go to the other phone I have, it works just fine.
So clearly its a phone issue and not the application or camera issue.
I am currently on Miui 12.5.17 EU rom, rooted, with LSposed installed. I've tried hiding magisk from Ring, but that did not solve the issue.
Any ideas?
I'm experiencing the same issue on the same ROM, no root, same version your on.
elite-fusion said:
Hello All,
So since switching to the EU rom, I noticed that I am having issues with the RING app.
Not sure how many of you guys have RING cameras and use the RING app, but hoping that someone does.
Just curious to know, if you are using it, does your doorbell cam (or any other cams) work on the phone?
It works on my S10+ without an issue, while a few minutes later it does NOT work on the Mi 11 Ultra.
The timer is ticking and I can END the live call/view, but the camera picture is not working.
When I click on Live > Tap to Go Live > I get the following error where the video feed is supposed to be: Failed to connect. We're having trouble connecting to your Front Doorbell
Though if I go to the other phone I have, it works just fine.
So clearly its a phone issue and not the application or camera issue.
I am currently on Miui 12.5.17 EU rom, rooted, with LSposed installed. I've tried hiding magisk from Ring, but that did not solve the issue.
Any ideas?
Click to expand...
Click to collapse
Do you have your work email, or any work related setup on your phone? Do you have a VPN app on your phone? These can cause this issue.
Hey, so I dont know what I did but the ring app started to work without issues later that day. or maybe the following day. This week has been a big blur at this point.
To further answer your question, yes, I do have a work profile set up through MS and all the MS apps, including InTune which I was able to install fine regardless of having the phone rooted, by using MagiskHide
I also have 2 sim cards in my phone, one personal TMO and one work from ATT
I dont know what combination of steps or actions I took to get it to work, but i was surprised myself that it started to work....
One thing I do remember doing is downloading an OLDER version of the app, which also did NOT work, but I figured I would just leave it installed for now since i didnt have time to go through any app updates. Then when I received a notification that someone was at the door, so I decided to just see if the video will work LIVE as someone was there, as opposed to a recorded motion (which did work on the phone without issue), and viola, it worked live... then eventually I did get around to updating to the latest version just to check and see if it will still work, and it did....
With regards to what the version of the Ring app was that I installed, I do not remember and I just checked the APKs I have on my phone and i do not see one. I think i might have used Aptoide app to download and install the older version. But I want to say it was from March of this year, so quite old, but I may be mistaken.
Nevermind, just found what the version was... Ring - Always Home v3.35.1
Ring - Always Home 3.35.1 (arm64-v8a + arm-v7a) (nodpi) (Android 5.0+) APK Download by Ring.com - APKMirror
Ring - Always Home 3.35.1 (arm64-v8a + arm-v7a) (nodpi) (Android 5.0+) APK Download by Ring.com - APKMirror Free and safe Android APK downloads
www.apkmirror.com
It's Intune and the work profile that installs phone security. The network masking that occurs causes the problems. Try removing it and testing it again.
I know that's the only changes I made on my phone before it stopped working.
I am 99.9 % sure that I tried the RING app BEFORE installing the work profile and thats when the issue was occurring...
not 100% thought, but 99.9%
But regardless..... as mentioned before.... It is currently working fine for me on the latest version of the Ring app... Not sure what I did to get it there, as I was not doing anything specific to fix the Ring app, but clearly something was done and everything now works as expected.
elite-fusion said:
I am 99.9 % sure that I tried the RING app BEFORE installing the work profile and thats when the issue was occurring...
not 100% thought, but 99.9%
But regardless..... as mentioned before.... It is currently working fine for me on the latest version of the Ring app... Not sure what I did to get it there, as I was not doing anything specific to fix the Ring app, but clearly something was done and everything now works as expected.
Click to expand...
Click to collapse
Congratulations, I meanwhile still have the same issue. Let me know if you ever find out how you fixed it.
Thank you.
See above...try to download the older version and run it for a day, hopefully that will get it to working? thats what i did, whether that was exactly what fixed the issue, i dont know, but worth a shot.
elite-fusion said:
See above...try to download the older version and run it for a day, hopefully that will get it to working? thats what i did, whether that was exactly what fixed the issue, i dont know, but worth a shot.
Click to expand...
Click to collapse
Old version of the app works. Maybe I'll wait until a new update is pushed. Last updated in September.
Actually, I lied before.... it DID NOT work on latest version. I just checked and it was NOT working....
I uninstalled and installed the older version and its back to working.
So i'll be using the older version.... As they say, if it ain't broke, dont fix it. so the old version will perfectly suffice
Any luck? Still struggling with this.
I've noticed that 12.5.17 has a lot of bugs. Waiting for another update desperately.

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