So about a month ago I bricked my Galaxy Tab and had to send it in for repairs. When it came back, it had an about two inch-long vertical gap between the upper-left side of the frame and the screen wide enough to be able to stick a fingernail into. They had us send it in again, and when it came back it looked like a brand new unit. Although according to them they just replaced the frame. Now however it appears to have a shorter horizontal gap along the right-upper frame. It's not as wide either, but in sunlight you can kinda see into it and glean something small and metallic in there. I don't seem to remember the Tab having had any of these gaps to begin with. I was wondering if anyone can say whether this is typical of the tab in general? Or of units that have been repaired?
Thanks, Nir
Mine is a brand new tmobile tab and that aint normal
Imagine what contaminents can get in there now. Get it fixed.
Hit the thanks button if I have helped
Sent from my GT-P1000 using XDA Premium App
Can you post some pics?
I wasn't sure I'd be able to capture it using my camera, but this picture turned out pretty well: (can't post direct links apparently, sorry for the hassle) www dot slsknet dot org slash galaxy-gap.jpg . You can really see the separation between the frame and the screen. What's not apparent from the picture is that you can shine a light directly above it and see into the device, which as serpentine pointed out makes me worry about dust particles and such getting into it. I'm about ready to give up. Verizon won't replace the device and Samsung clearly can't fix the problem. Paying that early termination fee is starting to look pretty good.
For everyone else
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Hrmm, i would complain to whoever you need to, to get a replacement, your provider should really replace it as its "defective"
Thank you, I'll try to talk to Verizon one more time. One way or another I should have some kind of resolution soon.
Cheers, Nir
Well, we spent the morning being bounced back and forth between Verizon and Samsung. Neither company is willing to replace the device, Samsung is offering another repair but as this would be their third and we sort of lost faith in their ability to not return the device physically damaged, we said no thank you and decided to have Verizon suspend our account. Fortunately the lady we talked to was sympathetic to our situation and put our device on the stolen/lost list so we can keep it suspended indefinitely. I'm just really glad this headache is finally over with.
Thanks, Nir
So just curious how does this solve your problems if its been classed as stolen?
Sent from the depths of Hell using XDA Premium
Well, my understanding from what the Verizon representative was saying is that since the device is marked as missing, I'm no longer obligated to resume my plan once it has been suspended. I'm not getting the $200 I paid for the Tab back, but at least I don't have to pay for a monthly plan on a device I'm no longer interested in using. And I don't have to pay the exorbitant $350 early termination fee.
If it was "stolen" will they send you a new replacement? lol
I don't think replacing a stolen unit is in line with their "sucks to be you" policy I guess that's what the indefinite suspension is for.
Related
So I've done a little research on pricing, found out to have my screen replaced by HTC it's $115. I asked about having an indy shop do it instead but they informed that doing so would void the warranty. How would they know? Apparently the screws in the back have paint on them and they know if the phone has been tampered with.
Anyways, the crack in my screen is about an inch long. It starts on the left right where the bottom of the taskbar is. It then runs up to right under the earphone speaker. The phone works just fine and you can barley see the crack.
My question, is it dangerous to the phone to not have it repaired? The crack can't "run" any more, so I can't quite make up my mind. Let me know what you all think.
Thanks.
angasreid said:
It starts on the left right where the bottom of the taskbar is.
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Curious to see what this means
jakelauer said:
Curious to see what this means
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Lol, english fail. The OP made perfect sense.
angasreid said:
It starts on the left right where the bottom of the taskbar is.
Click to expand...
Click to collapse
Anyway is this supposed to be in the right forum? Still I'd say fix it. I personally can't stand my screen to have a scratch.
If it's a scratch, meh
If it's an actual crack, 100% DEFINITELY replace it. Your entire screen's strength has been compromised. Who knows when the next pressure put on it in the wrong place or accidental drop could cause the whole screen to crack since it is weaker now.
I would go for the replacement.
Replacement screens/glass on ebay yet?
Don't get it fixed unless it becomes unusable or unless it bothers you. If it doesn't bother you then why spend $115 to fix it. Fix it when it actual causes problems using it and by the time that happens the price to fix it might drop.
Sent from my Nexus One using XDA App
If the crack runs from one side to another, then your glass is already in two pieces. The touch digitizer is the only thing holding it together. The worst that can happen is you push in the screen and the glass cuts through the digitizer and scratches the OLED underneath. That being said, I've seen a number of people use iPhones with cracked screens for months without any trouble and I've never seen the digitizer give way.
I agree with KingLouis3: Use it 'til it annoys you or breaks.
Thanks for the responses. Pokey, I think my concerns were along the lines of what you said with the OLEDs. It is somewhat difficult to explain where the location sorry some of you are grammar professors apparently.
Either way, I do I'll end up just holding up to get it worked on for the time being. I'll see how long it goes until any issues arise. Here's a picture by the way, see if you can see what I'm talking about here.
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Anyone knows where i can find it? Mine is slightly loose now, (after i opened it for changing the SD-card)
Any help is much appreciated.
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I bought mine and didn't even touch it and there's a gap between the charger and the bottom cover of the phone where you can see the SIM card. Just a very poor design.
I have the same problem. I opened it to swap the sd card, and since then it doesn't close perfectly anymore.
I called htc about this, and they confirm that they only sell the upper part of the back cover. You can send it in, but then it'll cost you about 40 dollars for the fix, minus the shipping. I just ordered a silicone cover instead.
I just hope that they will start selling those bottom parts too.
Agent Blair said:
I bought mine and didn't even touch it and there's a gap between the charger and the bottom cover of the phone where you can see the SIM card. Just a very poor design.
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I agree with you I have seen many review criticise this! There seems to be a poor quality control at HTC for the HD7, the gap to me looks like about 1mm that's not acceptable!
Fortunately I have been very luck my HD7 does not have that gap!
It's a shame ... seriously ... the back housing is not the only part of a low quality ...
Even the power button doesnt seem to work properly (after two week of usage!) and i have to press it really hard to get it to work.
and I also saw the "Tarnished camera button" in the other thread ...
HTC!!!! SERIOUSLY?!!!
my local HTC repair shop contacted a lot of people but was also unable to get the part. i am thinking of superglue right now ...
superglued down. no other option but its perfect now
The gap annoyed me after I upgraded it to 32GB... So I carefully sanded down some of the plastic lugs and superglued the bottom part to the body. Yup, I know it was quite drastic but at least I've ended up with a perfect HD7... And a voided warranty! It's a shame that HTC allowed this horrible gap. My old HD2 was much better finished.
As much as i'd like to post a link for some back covers for you all there seems to be a lack of spare parts for the moment . I did however find a coverall solution that although doesn't fix your phones will at least let you hold it together until we can buy some at a later date
http://cgi.ebay.co.uk/HTC-HD7-SHUBERT-ARMOUR-BACK-CASE-SILVER-UK-FREE-P-P-/120660151117
If you don't like the look of those there are various ones available from the us http://shop.ebay.com/?_from=R40&_np...313&_nkw=hd7+casing&_sacat=See-All-Categories
Hello. i have got my ace for about 3 weeks. Last week i ve noticed that my black back panel of phone is not good adhering in one corner and it makes not very comfortable sound if i push it softly with my hand in some situations. it is mostly noticible when i hold the phone in one hand. i m not aware that i wasn t careful when i put off and put on the cover. Is this thing under my warranty?
Is this thing under my warranty?
It would make sense if it was since even the backpanel is a part of the actual phone itself.
I experienced some creak-sound after accidently dropping the phone, so if it occurred after dropping the phone, technically you shouldnt get any compensation but you could just tell 'em that it was like that from the start.
Thanks, i will see my seller. I hope they will change it, because this really wasn't my fault.
So answer of customer centre was, that they will send the phone somewhere and if it is only back cover problem it will be replaced soon. but i don t get why they need tho whole phone in this case. I don t know if it is worth trying if i can have my phone back in one week but also in one month. Especially when i have also second white cover.
Not worth the whole process. What they will do with the phone is to check where to problem dwells. It might be that the phone got cracked/damaged, or it might simply be the backcover that got damaged somewhere.
Either way you'll end up wasting time.
If you check out this thread ull find a link to buy a new cover from ebay (only 6$), there is a black one for sale as well from the same seller, bought 1 black and 1 white from the seller, 100% satisfied with the covers.
But since you have a 2nd one already, if you dont mind it being white, just use it!
Wasn't there two back panels in your package? If so, try on the other cover.
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Haha I have this problem too but with my clip on case I can't feel it
Sent from my new GT-S5830 using XDA App
silicon case is much better than back cover.
Jaunzems said:
Wasn't there two back panels in your package? If so, try on the other cover.
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Not all markets included the white backpanel.
yes i used white panel, but i like the black one more. my seller sent me to samsung service centre if i want to try repair/change quicker. however i was told there that the stuff like this and under warranty have to be sent with whole phone. so i asked how much cost the new black panel. it is 3 euros and some cents. i think it is good price so i have ordered one.
i only had one backpanel by my ace
Sent from my GT-S5830 using xda premium
More and more products are built so that they fail early. Because the consumer-protection is weak, helps one thing: be vigilant.
The screen stays black? Battery no longer charges? The washing machine goes on strike? The handle breaks off?
It's a phenomenon: Electronical devices and commodities go preferably a few weeks break after the warranty. So much bad luck no one can have, some buyers like to think - and apparently right: researches assume that manufacturers install intentionally vulnerabilities in their products in order to increase their sales in the long term.
The math is simple - more broken equipment, more need for replenishment.
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Agree with you. Really a widespread bad what Ihave heard. Personally no negative experiences so far.
Problem with your theory, if a product breaks so early, I will not be buying the replacement from the same manufacturer. So, in the end, I'll backfire. There is more profit in making durable, reliable products, then trying to pull sneaky moves like this.
Sent from the phalanges of my hand to the facet of your cranium.
The worst culprits are car manufacturers. After 8 to 10 years the gleaming pride and joy that somebody drove off the dealer's forecourt, is now a worthless piece of junk.
As soon as the warranty runs out, so does everything else. Reversing sensors pack up, switches develop flakey faults unless percussive maintenance is applied every few weeks. Sound familiar? Behind the clever lifestyle TV advert they have just sold you a piece of crap.
Have a browse through some of the owners forums, at least you'll know where to hit the switch!
No, the difference is the immense competition.
Companies are being pushed more and more into fast, cheap productions to keep up the war against the competition. As such, they end up manufacturing things in low-end countries, with cheap materials in a far moe limited timeframe.
Back in the day of our 'indestructable' Nokias, there was no Apple-Samsung-HTC worldwar going on. There weren't so many cars about. The demand on washing machines wasn't as high, and there were nowhere near this many brands.
Already forgot discussion about hidden "Sony timers" synonymously for precise timing of product failures, means a product break down just outside warranty.
Arrggghhhhh!!!!!! Washing machines!!!!!!
Don't get me started about washing machines!!!!!!!!!!!
When the spare part costs half that of a new machine, or you have to line the pockets of the anointed acolyte i.e. the official manufacturer approved repairer. He turns up to cast the runes, or consult the chicken entrails in order to find out what has actually failed. (Some manufacturers don't even publish what the controler error codes mean. No names, but I'm sure you have heard of them. In some cases he needs a PC and dongle just to get at the code. The code may say a £10 inlet valve or pressure switch has failed, but you have already paid the man for a call-out.)
It is easier and/or cheaper to throw the old one over a wall, and buy a new one.
The opening scenes of Wall-E are getting nearer by the minute.
I'm sorry, I'm going to have to go and have a lie down now. I'll be alright in a few minutes.........
Are we supposed to receive a tweezer and replacement nibs for this phone in the box? I ordered it from Samsung direct and cannot seem to find it.
Is anyone else missing it from the box?
Yes, those are supposed to be included: http://www.samsung.com/us/galaxy/note8/specs/ .
myechophone said:
Are we supposed to receive a tweezer and replacement nibs for this phone in the box? I ordered it from Samsung direct and cannot seem to find it.
Is anyone else missing it from the box?
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Click to collapse
This is going to be a problem. I know from bitter experience that if an item is missing Samsung will require the whole box and contents including your mobile to be returned! Unless your outlet can arrange with the Samsung rep' to just give you a pack. Its an absurd situation. I speak in relation to Southern Europe, if you are in the USA or UK etc things 'may' be different?
It happens, it has to considering millions of these mobiles will be shipped. Its just a pain to resolve.
I know numerous Note 7 buyers where NOT requested to return all the contents of the box only the mobile. To that end maybe a decent member here who has a spare set could send it to you as a kind favour? If I had a set I would do so. When I returned both my Note 7's the outlet (Samsung) required everything, including the so called free VR head set! :silly:
Hope you can resolve this with a minimum of fuss.
Ryland :good:
It also happens that customers sometimes fail to check every nook and cranny of their packaging, or fail to unbox their device in the middle of an otherwise-empty surface where they can easily see everything that's removed from the box, and where there's no danger of knocking tiny items to the floor.
Worst case, though, is that you can order replacement nibs for a few dollars.
what are the little tweezer things for anyway?
Kalm_Traveler said:
what are the little tweezer things for anyway?
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tip replacements for the pen.
Mine were up against the upper right corner under the flap. I haven't taken any of the accessories out.
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Edit: don't know why tapatalk made the photo upside down.
Tidbits said:
tip replacements for the pen.
Mine were up against the upper right corner under the flap. I haven't taken any of the accessories out.
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Edit: don't know why tapatalk made the photo upside down.
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Ah thanks! I wondered about that on my previous 2 Notes as well!