[Q] Captivate Black Screen With Buttons Highlighted. Help! - Captivate Q&A, Help & Troubleshooting

Hi Folks,
I have been using an unlocked Captivate for 3 months. I recently flashed MIUI ROM - 1.7.8 (from Cognition) and it was working fine for a day. Suddenly, when I had put the phone on charge (power not USB), the screen turned black and the phone is not working after that.
I flashed to stock (ODIN: as mentioned here: http://forum.xda-developers.com/showthread.php?t=776255) but after that the AT&T logo comes up (with the screen display very dull) and I hear the Samsung startup sound (no screen). That is all. It goes to black screen with the buttons highlighted.
If I connect it to my PC, I can browse the SD card but the screen doesn't turn on at all. I tried re-flashing to stock multiple times with no luck. Please help!

indophile said:
Hi Folks,
I have been using an unlocked Captivate for 3 months. I recently flashed MIUI ROM - 1.7.8 (from Cognition) and it was working fine for a day. Suddenly, when I had put the phone on charge (power not USB), the screen turned black and the phone is not working after that.
I flashed to stock (ODIN: as mentioned here: http://forum.xda-developers.com/showthread.php?t=776255) but after that the AT&T logo comes up (with the screen display very dull) and I hear the Samsung startup sound (no screen). That is all. It goes to black screen with the buttons highlighted.
If I connect it to my PC, I can browse the SD card but the screen doesn't turn on at all. I tried re-flashing to stock multiple times with no luck. Please help!
Click to expand...
Click to collapse
So your saying your phone actually fully boots, you just can't see it? (I would test this by calling myself) This is a problem I've never heard of.... Can you boot into recovery with a working screen? Could be a hardware problem, considering how it happened.

Hi,
I was able to call my number earlier (before flashing back to stock) but not anymore (get a busy line after the first ring). However, I get the AT&T screen (only time I see something on my screen) and the Samsung startup tone and the buttons are all highlighted. The screen is black.
Even when I did Odin, I was doing it from a black screen (the Download icon on the screen didn't show up). I never get to see anything on the screen other than the at&t logo (so not able to boot into recovery actually!).
I just hope it is not a h/w pbm. I would rather try fixing it myself (if it s/w pbm) than taking it to the store

indophile said:
Hi,
I was able to call my number earlier (before flashing back to stock) but not anymore (get a busy line after the first ring). However, I get the AT&T screen (only time I see something on my screen) and the Samsung startup tone and the buttons are all highlighted. The screen is black.
Even when I did Odin, I was doing it from a black screen (the Download icon on the screen didn't show up). I never get to see anything on the screen other than the at&t logo (so not able to boot into recovery actually!).
I just hope it is not a h/w pbm. I would rather try fixing it myself (if it s/w pbm) than taking it to the store
Click to expand...
Click to collapse
What kind of charger were you using? Honestly, it sounds like you fried some of those beautiful innards I'm no expert, though.

Twicebak3d said:
What kind of charger were you using? Honestly, it sounds like you fried some of those beautiful innards I'm no expert, though.
Click to expand...
Click to collapse
It could possibly be because of the power issue (my charger model is ETA0U60JBE which supports 100-240v and I have 240v at my place so it should not ideally be a pbm). I'm just trying to see if there is some s/w fix for this situation before giving it for a h/w check.

Would this be a problem with my LED screen (though I see the at&t logo come up)? If it is, would it be some connection issue to the LED screen or a completely dead LED?

Related

[Help] Loaded AT&T ROM onto GSM i9000

Hi all,
I accidentally loaded an AT&T ROM onto my Galaxy S. Now, I cannot boot it to downloader mode to flash another ROM. Anyone can advise?
Everytime, it boots into the AT&T splash screen and the screen turns on and off ... regardless of the key combo I used.
Thanks.
try volume up+volume down + power buttons
instead of power+volumen up+home buttons
No go. Tried alot of different combinations and the phone just won't go into downloader mode. Worse is the phone absolutely refuse to boot up once it is plugged in (whether USB or charger). When it's plugged in, it will not even display the battery charging icon.
When not plugged in, it will only boot to the AT&T splash screen and then goes into an endless loop of showing the screen and showing a black screen.
Think I have absolutely bricked the phone. I need advise. Can Samsung reflash the phone if I bring it in? I am willing to pay for them to do so. Or must the whole motherboard be replaced? If the latter, I am not willing to do so as getting a new phone will cost much cheaper (I still have a line I can recontract)
Bump. Anyone?
Welcome to the club; there's no solution yet
forum.xda-developers.com/showthread.php?t=735462&page=5
try this, i read from else where...
Let the bricked phone turn on, let it go into the stuck screen.
after a very looooooooong while, it will turn itself back off
after that, use the 3 button combination to turn it back into the DOWNLOAD mode
hold Volume Down + hold Home + hold Power
2 sec later should go directly to the Download Mode screen
Seifer1975 said:
No go. Tried alot of different combinations and the phone just won't go into downloader mode. Worse is the phone absolutely refuse to boot up once it is plugged in (whether USB or charger). When it's plugged in, it will not even display the battery charging icon.
When not plugged in, it will only boot to the AT&T splash screen and then goes into an endless loop of showing the screen and showing a black screen.
Think I have absolutely bricked the phone. I need advise. Can Samsung reflash the phone if I bring it in? I am willing to pay for them to do so. Or must the whole motherboard be replaced? If the latter, I am not willing to do so as getting a new phone will cost much cheaper (I still have a line I can recontract)
Click to expand...
Click to collapse
I am in the same boat as you.
Any solution for the problem?
A
adiabatic said:
I am in the same boat as you.
Any solution for the problem?
A
Click to expand...
Click to collapse
can you get into the Download mode?
if you can then it's easy with Odin
anyone able to fix this problem or get back to download mode
I bought the phone back to Samsung and they also cannot do anything. In the end, they changed the whole motherboard. Thankfully, they did it under warranty.

Guys Please Help URGENT upgrading Problem PINK SCREEN

While i was upgrading to froyo 2.2 which was released here in india.
the downloading took some time like nearly 30-40 min then suddenly the
Screen changed to PINK color.
i was terrified.
Then pressed buttons which displayed a small PICTURE saying no connection between the phone & pc.
And the kies gave a message that it has to start recovery process.
it said
1: remove the battery
2: get into recovery mode by pressing power key & volume down & home key.
3: now again connect the phone through usb.
now again during recovery it stopped at point and blue bar is appearing as if 30% is complete.
it is not going any forward.
please help me guys what to do......
please
Put the phone again in download mode and reflash
Pink screen problem
Hi
I've had a similar problem with my galaxy s, all the whites now appear pink. I change the entire front with another galaxy s but same problem.
My screen works fine in other galaxy so it can't be a screen issue, cos the other screen is pink in my phone.
Any ideas as what the problem could be, have checked and rechecked all the connections, factory wiped the phone 3 times but with no luck.
Anyone experience anything similar or even have a resolution?
Any help appreciated,
Thanks
The issue seems to be with flashing roms, rather than screen problem.
Why not try re-partition with ODIN? see if that helps?

[Q] Galaxy note functional but screen stuck in 'sleep' ?!

Hi Guys,
I have a frustrating situation whereby my Galaxy Note powers on but the screen appears to be in permanent sleep mode - I get nothing but black on the screen.
You can here the Samsung chime as the phone powers up, I can adjust the volume button and hear audible tones. I can also call the mobile from another phone so the underlying phone/OS is working fine.
I can also connect the device via Kies USB and copy images/music with no issues.
I have tried removing the battery and replacing, I have also tried giving the device a full charge however I still get nothing on the screen.
Does anyone know if it's possible to perform some kind of hardware reset to get the screen to power back on? If not I guess i'll need to return the unit
p.s. Stock Galaxy Note
Thanks v much
Jeremy
Same problem for me , i have test many ROM and kernel but i still get the black screen. it's generally when i haven't use my phone during a couple hours.
Same issue here. The screen remains black and not responsive to front button or power button. I still am able to hear notifications (e.g. calendar reminders, plug in power, etc.).
Long press of power button to reboot is the only solution I have found in order to clear.
First occurrence yesterday after owning note for 1 month.
Second occurrence today.
Stock device. No root. KL7.
No newly installed apps prior to first occurrence. I will cross-check to see if any apps updated yesterday.
I have also disabled Green Power.
guys i have been owning note since past 45 days
and suddenly i faced the same problem today
when phone is in sleep and i receive a notification and press the home button
to wake the phone
i see only a black screen with a minute pink dot at top right
and the phone wont respond
however pressing the power button it brings the menu to switch and etc
so i can select power off and then again switch on the phone
guys this is frustrating
please help
Hi all.
My note was replaced yesterday.screen now turns on fine however I'm greeted with a lively green hue and banding! Ha
Sent from my GT-N7000 using XDA App

[HELP] Display glitches/black screen

Greetings,
I'm not experienced with android devices, so i thought i'd ask here first before trying to do anything.
Since a few months ago some weird things started happening to my X8 - random display glitches and blackouts at completely random intervals (sometimes one or even two a day, sometimes it can last two or more weeks w/o an incident, i haven't figured out any relation yet).
Glitches manifest in distorted view on screen - shifted up/down/sideways - or colored graphics artefacts - up to completely bizarre patterns of random-colored pixels covering the whole screen. Weirdly enough, pushing power button as if to lock the screen usually alleviates the issue, sometimes i need to do it few times to remove completely, but it works. Touchscreen works fine, but i need to tap the "right" spot on the screen, not where it's displayed on the screen ("right" as in where the element is when the screen is not glitching).
The other issue (may be related) i'm having with the phone is random screen "blackouts" - the screen goes completely black and the power button cycling doesn't help - but the phone still reacts to screen input (i.e. i can unlock the screen by dragging the slider, launch app, start/stop music playback and so on). I can see the backlight on, so it's definitely screen/gfx hardware issue, not backlight. If i try to reboot the phone, it hangs on either shutdown or boot up. Removing the battery, placing it back and booting the phone up doesn't help - it vibrates as usual, i see the backlight go up, but screen stays black and i can't interact with the phone even if i leave it there for a few minutes (which is more than enough for it to boot up - it usually takes ~30 seconds till full boot). Also the backlight won't go off. It usually helps to boot normally if i hit the phone with a palm on the back side and/or leave it alone for a while. This issue is much more rare (only had it three times), but it puts the phone out of service for a while, so it's an issue for me.
Now, the device info:
Sony Ericsson Xperia X8 E15i
015 baseband
10W44
Unlocked bootloader
Alfs8 kernel (2.6.29.6-Alfs v08a 24/03/2012)
GingerDX v026 ROM
No cpu tweaks done, cpu governor "ONDEMAND", cpu speeds 122-600.
The glitches started when i was still using the older version, GindgerDX v013 with locked bootloader, i have done factory reset and flashed a new version with new kernel (and unlocked the loader along the way), but apparently it did not help fix the issues.
I can't provide and screenshots/photos of the issue because the only camera i have access to at most times when it happens is my phone one and, obviously, i can't use that in this case
The question is: can i still try to fix it by myself (i can do it if it doesn't involve disassembling the phone completely - i don't have the screwdrivers required) by software tweaks or other techniques or should i reflash stock kernel/rom, apply for warranty and hope they find the defect and fix it? I really do like the phone. Or, maybe, you have encountered anything resembling these issues and may shed some light on what's happening.
Appreciate any input in trying to figure out and fix this.
Thank you if you have read all this even if you can't help me, cheers!
1st problem could be 'Screen Cut' issue which is solved using kernel without FPS Cap...
2nd problem usually happens on my phone with miniCM9 3.0.2 but shows splash and boot animation...
Can you see the splash screen and the bootanimation? Because my friends' Xperia Ray has the issue on official firmware... so it could be hardware damage...
Try unlocking the screen then press the power button then press it again...
and also try flashing the stock firmware... If it doesn't work... I think you should live with it...
Sounds like a hardware problem to me. Reflash stock kernel and ROM and full wipe and then flash a different ROM and see it it still happens. If it does I think it is advisable to send it to Sony for repair.
Sent from my E15i using Tapatalk 2
Thanks for your replies, i'll try reflashing the stock rom and see if it still happens.
@Lily48: no, no splashcreen or boot animation, just black screen and visible backlight.
I have the same problem and I checked it many times and my conclusion is....ITS A HARDWARE PROBLEM NOT SOFTWARE..
KASHYAP9 said:
I have the same problem and I checked it many times and my conclusion is....ITS A HARDWARE PROBLEM NOT SOFTWARE..
Click to expand...
Click to collapse
Well, notify me if you find a solution, thanks
Sorry for double post, but this is important update:
My phone died this morning with the permanent black screen syndrome. Until i rebooted i could use it to receive phone calls or even listen to music (i knew where to touch to activate the features). However it would not boot sompletely after restart, even if i leave it for ~hour. Connecting to flashtool showed that it does boot to a certain stage, but no GUI (for user interaction with haptic feedback) available - the flashtool does show that device connected with usb debugging enabled.
I reflashed the stock ROM, now it's apparently stuck in some sort of bootloop - it keeps on connecting and disconnecting. But the screen is still black, with backlight. If i remove the battery, replace it and just connect to pc w/o trying to boot on, it acts normally as if trying to charge - backlight activates for a few seconds if i touch a key and green led is lit, but still the screen is black.
I will RMA it tomorrow, thanks for help, hopefully i'll get a new one, or they'll repair this one so it does not glitch on me again. Anyway it was/is a good phone, i absolutely love it.
Wish me luck =]
Aessaya said:
Sorry for double post, but this is important update:
My phone died this morning with the permanent black screen syndrome. Until i rebooted i could use it to receive phone calls or even listen to music (i knew where to touch to activate the features). However it would not boot sompletely after restart, even if i leave it for ~hour. Connecting to flashtool showed that it does boot to a certain stage, but no GUI (for user interaction with haptic feedback) available - the flashtool does show that device connected with usb debugging enabled.
I reflashed the stock ROM, now it's apparently stuck in some sort of bootloop - it keeps on connecting and disconnecting. But the screen is still black, with backlight. If i remove the battery, replace it and just connect to pc w/o trying to boot on, it acts normally as if trying to charge - backlight activates for a few seconds if i touch a key and green led is lit, but still the screen is black.
I will RMA it tomorrow, thanks for help, hopefully i'll get a new one, or they'll repair this one so it does not glitch on me again. Anyway it was/is a good phone, i absolutely love it.
Wish me luck =]
Click to expand...
Click to collapse
It is a hardware problem and Sony Service Center is the last option you have.. if your X8 is in warranty period.
I did the same and they replaced its display with new one.
Hello, reporting back in:
Just got my X8 back, it really was a hardware problem. They changed the screen now it works as good as new =]
Thanks everyone for support

Question HELP! Screen just turned off and won't come back on, but the device works.

S21 Ultra, US Factory Unlocked model straight from Samsung. I've had it for a month.
I was in the middle of using it and the screen suddenly went black. It didn’t do any screen off animation or power off animation, it just suddenly turned black.
I know the phone still works because if I hold pwr+vol down I can feel the vibrations as it reboots. I can also use *./adb devices* and it lists the device as connected. It also automatically opens android file transfer when I plug it into my macbook. All these things suggest that the underlying phone works fine.
It’s just that the screen won’t turn on.
What can I do, short of sending it to samsung for a warranty claim?
So I switched to my backup phone, left to take care of some business, and now the s21u is working.............
I'm not sure I can trust it any more. But also, WTF happened?
That's very peculiar... Especially given that you force restarted it with PWB+VOL-UP. I would have expected it to turn the screen on upon restarting.
Maybe back up all your stuff, wipe it and take it to Samsung and see what they would say? Maybe they would find some issue and replace it..
This has happened to me twice since having it since 1/28. Both times I was listening to music. Music stops. Screen goes black....eventually comes back after pressing power button and rebooting. It's almost like Blue Screen of Death behavior
whitehawk66 said:
This has happened to me twice since having it since 1/28. Both times I was listening to music. Music stops. Screen goes black....eventually comes back after pressing power button and rebooting. It's almost like Blue Screen of Death behavior
Click to expand...
Click to collapse
Is your device also a US model? I mean SD888?
This happened to my S10 plus U1 befoce, suddenly blackout (everything still work except screen display) although i used hard restart. Some hours later it become normally. I'm still using it beside S21U U1.
enigmaamit said:
Is your device also a US model? I mean SD888?
Click to expand...
Click to collapse
Model SM-G998U Verizon
i had this issue too in the past with other galaxies - i believe is then it was due to the audio jack - but now it doesnt have one so IDK
finshan said:
S21 Ultra, US Factory Unlocked model straight from Samsung. I've had it for a month.
I was in the middle of using it and the screen suddenly went black. It didn’t do any screen off animation or power off animation, it just suddenly turned black.
I know the phone still works because if I hold pwr+vol down I can feel the vibrations as it reboots. I can also use *./adb devices* and it lists the device as connected. It also automatically opens android file transfer when I plug it into my macbook. All these things suggest that the underlying phone works fine.
It’s just that the screen won’t turn on.
What can I do, short of sending it to samsung for a warranty claim?
Click to expand...
Click to collapse
what's your software version? have you submitted an error report via samsung members app?
I had this same issue on my old S5 where my screen would sometimes go black and still work. As a workaround, I used 'scrcpy' an open-source tool available on Github. I could mirror my phone screen on a PC and control it.

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