About 6 months ago i dropped my HD7 off of the roof of my car. At first i could not find it so i reported it lost and it was blocked. I found it and O2 lifted the bar but i had no signal. I suspected that the antenna was busted and the insurance refuse to pay so i decided i may as well do try the sd upgrade (worked a treat ) but not being bothered i was a little rough getting the houseing open and now it is very flimsy. I then found out that the block had not been lifted after all and now it finally is i am still having issues. I did notice that the antenna seems to run around the sim door.
My question is this does anybody know if this is indeed the antenna and if so would it being damaged cause there to be no signal at all (not patchy but nonw)? If so would it be advisable to replace the door or is this futile? I dont mind spending cash if there is a reasonable chance of success but if not then i will just hold out till nokia release a wp7.
On the same note does anyone know a good place to get one in the uk as the only ebay seller i found not in hong kong charges £17 or would it not matter?
Are you *sure* that o2 have lifted the IMEI block (I didnt know they could undo it)... I would think that this is more likely to be the issue than the phone antenna.
Mark
As far as i know when i replaced the lcd on mine i had no signal with the back panel that has the windows phone logo on it..... When i put it back on signal was restored from what it looks like there is a strip on the panel that is the antenna.....
Related
I thought this little story would show O2 in a slightly new light....
a couple of weeks ago, my prized XDA2s developed 2 faults....one, it the on/off switch stopped working and the only way to power off was to remove the battery (??!!) and two, there was no audio what so ever coming from the speaker....nothing on media player, nothing on a call (although i rarely used it as a phone)....
so, i rang the legendary CS and was told by a young person who clearly was on their first day of social speaking, that i needed to take it to my nearest O2 store...
this i did, to be told it needed to go away for repair (no replacements allowed) and that it would be approx 2 weeks......no loan unit, nothing....
anyway, phone call 2 weeks later from an entirely different branch to say my phone was back........
so, go into the store to collect only to be told by the assistant that they had not repaired the unit...........IT WAS WATER DAMAGED !!!!
personally, i have never used the pda in the rain, it has never left the expensive leather case that i lovingly enveloped it in.......plus, the screen was and still is in pristine condition, protected by the expensive protector that i purchased for it..................WATER DAMAGED!!!
he then proceeded to show me a photocopy of the main board with more arrows than a Red Indian convention - allegedly this was my board indicating all the alleged water damage...........
so after much discussion, whereby the assistant grunted, huffed, rolled his eyes, looked around the store several times at another argument that was taking place, he basically informed me there was nothing i could do........'claim on your household insurance'...........which bit of 'it has never been in the rain' did he not understand............
no repair, no replacement, don't care if i did write to Head Office, please take your £259.99 lovely pda with no audio/power button and leave....
WELL O2, YOU REALLY HAVE GOT LOUSY CUSTOMER ASSISTANCE.....
so if anyone wants knows anywhere i CAN get this fixed, i would be grateful
oh, and yes, i would definitely recommend Orange/Vodafone/T-Mobile to anyone !!!!
ouch....that sucks...were u on an insurance plan?
I was having a look through this insurance plan I'm on from o2 (oh...and not a fan of o2, just got the contract so I could get the phone for 99.99 and use it on vodafone) and if mine ever messes up *crosses fingers* then I'll probably call them up and tell them I lost it!
At least then I can be sure I'll get a working one back. lol
There is now a clause with lost phones, your claim must be accompanied by a police report number and then, at their discretion, they make a decision as to whether it is a "valid" loss, if they decide it isnt valid you get nothing it seems. I think the only people who need worry are those that have made multiple claims by way of getting a new phone every year.
all the networks are crap really, none them care, they are all halfwits in customer services.........and they still charge us a fortune for calls
It is fortunate of me, as i do not need to suffer from lousy customer service but the XDA in Singapore definitely cost more than those over at your side.
Hi, my name is Dom and I've been without my O2 XDAIIs for 1 week now. (thanks - I needed to get that off my chest)
I took my phone to an O2 shop last Monday and gave them a list of faults as long as the average M25 traffic jam. They told me 7-14 days and we should have it back.
If they tell me my unit is WATER-DAMAGED, I will be in contact with my solicitors. The closest my unit has been to water was being clipped to my belt while I took a wizz!!! Also, the only marks on the unit are the wear on the keyboard of the sliding mechanism and a slight scuff mark on the right edge where I knocked into a wall by a cyclist (crazy idiots).
My advice - contact a solicitor. Get he/she to get in tough with O2 regarding a replacement unit. The solicitor will cost a bit but it should get you a positive responce from O2. You might be able to get out of them.
Good luck!
Dom
Not only get a solicitor but make sure that the solicitor applies for costs as well as a replacement, that way it costs you nothing, assuming you win.
You may even be lucky and find a solicitor who is prepared to have a go on a no win no fee basis as it is likely to only take a few threatening letters to sort it out.
Wanted good UK Kaiser repair shop/out of warranty repair & UK parts supplier - where?
Hi guys,
I have a working T-Mobilie Vario III (kaiser) and just had the warranty voided by HTC because the moisture sensor is activated (they say I have soaked it basically, I haven't).
The phone has had a long term (1 year) problem with the ear speaker not working and now my handsfree kit left speaker has broken so....
1) I need a parts supplier in the UK for a new handsfree kit
2) I need a decent, cheap, reliable independant repair shop who will fit a new ear speaker/fix the connection problem if a ribbon etc on this otherwise working Kaiser. Also my front and back covers are a bit scratched could do with new ones fitting while It's in bits.
I could fit a new ear speaker myself, but due to having to fully dissamble the whole phone to get to it and it possibly being a connection on the mainboard etc, I'm a touch reluctant. I have fitted a new screen to an xda exec and have tools, but little experiece with such small electronics.
Other option - if I put a new post on here and find someone with a bricked Kaiser with a good case/screen it looks easier to take out the mainboard/gubbins and replace them with mine and the 'under back cover' with my imei written on it. Am I right in saying this should be a good alternative?
Any help appreciated, this is a right saga and I really want it working again by xmas.
Greg.
Hi,
I managed to crack the screen of my Tytn2 a few months back, phone would turn on, screen go white, but no images were visible and a big crack was visible on the screen.
Luckily enough a quick search identified http://gsm-support.co.uk/ who are based in Barnet, London.
I found them via e-bay, not sure if they still advertise via ebay though.
I called them up explained by position and agreed an amount paid via paypal (£60, a little pricey, but I use my phone ALOT and couldn't be with out it for too long). I could have traveled to their place of business, where they would have conducted the works then and there, but was too busy so elected for postage.
Posted off my phone, (no battery, stylus, sim or sd card should be included while posting... their requirements not mine) and had it back, good as new within two days.
The phone had been hard reset, so I had to reinstall all my apps etc, but I keep back ups on my micro sd card, inconvenient but not a big issue.
Overall IMHO a very good service, quick, convenient and reliable.
Let us know how you get on.
I used Turn On Your Mobile in SW19
I had my USB port fail and to my delight found this firm near to where I live. They had the problem sorted in an hour and it only cost £40. I can thoroughly recommend.
Cheers,
Ashley
THanks for that! I got it fixed at Dr Unlock in Nottingham, £25 and it's fixed just fine.
Good to know HTC said it required a mobo, lcd, case and had water damage (no damage visable even under microscope, just a broken speaker).
Greg.
Hi Guys,
I have managed to pur two cups of tea on the screen of my vario 111. Screen will not responnd to touch any more, Plus I managed to hard rest forgeting that i had no touch screen so now locked phone as i cannot align my screen to continue with booting.
Does anyone know of a good repair shop in the portsmouth, including southampton Hampshire area who can repir my vario 111.
Kind Regards
Hi all, I have had my kaiser since july 2008. in october i opened the slide mechanism and one of the keys must have came off into the slide mechanism and the phone keyboard wouldnt shut properly (you could see where the key came off that it had not been properly glued down so this was a manufacturing fault)
About a week before this the phone usb port developed a fault. Sometimes it would not charge when plugged in but most the time it did so i planned to send the phone off for repair anyway.I sent this off about a week later towards the end of october.
I sent it off to the UK repair centre at milton keynes. I waited around a week and then i received an email saying it was not covered by the warranty, and was being charged £35 for the repair which they called part plastic refurbishment. As i did not force the keyboard slider or cause the fault on the charging port i refused to pay this and spoke to somebody in the uk offices to why i was even being charged this amount for something which was not my fault.
He emailed me around a week later explaining that the charge was for the black plastic which surrounds the middle of the phone as it had a deep scratch on it near one of the corners( which was only a scratch no cracks etc and hardly noticeable unless you really looked for it they sent me a photo blown up about 100000 times so i could see it) and could not be fixed without replacing this.
I refused to pay it so they sent me the handset back the middle of december. When i received it back suprisingly the slide mechanism had been fixed the button was still the same, the charge fault was still there plus it had a new fault, When i inserted my SIM card and switched my phone on it told me "the sim is missing" i tried 4 more sim cards (new and used) and it still had the same message.
I phoned up the HTC customer services the same day i received this back to tell them of this fault plus i told them that the slider had been repaired but not the usb or the keyboard they told me to send this back. I sent this back 10 days ago due to the christmas period. I have received an invoice today asking me to pay for the part plastic refurbishment again at a cost of £35 with no mention of the USB, Keyboard or the SIM fault. It just seems to me when you call the call centre its just full of drones who follow a script as i have explained the faults on more than one occasion. Since i have bought this phone HTC has had it in repair more than i have had use out of it. If anyone could give me any suggestions contact numbers email addresses , Advice on where i stand legally on this i would very much appreciate this.
Thanks in advance
the picture HTC sent me
here is the picture that htc sent me
hacka1010 said:
here is the picture that htc sent me
Click to expand...
Click to collapse
To be perfectly honest, your phone looks like it has been dropped quite hard on that corner - there is casing damage to the upper half (circled chip) and also a few chips out of the adjacent part of the bottom half. To get those parts to chip like that would take quite a bang. My Kaiser is over a year old and has been dropped loads of times onto hard surfaces (inculding gravel and concrete) and nothind has chipped like that.
Good luck with getting the repairs done. I guess the best approach will be to be a pain in the arse with them - always ask to speak to someone senior - rehearse and learn the UK consumer rights and quote them to HTC reps (but don't get stroppy on the phone). If they say someone will call back, wait until 1 minute after the specified time then call to complain that they didn't etc, etc. I did this with a Hermes (which I'd broken myself) and in the end they gave me a new one to shut me up.
I took my Tilt into a walk in Warranty Exchange location in the Atlanta area and had a very BAD encounter.
My phone would hang at the AT&T screen. They took my info and said have a seat. He came out and ask me if I charged my battery over night, I said yes. He then told me that charging the battery over night had damaged my battery and I would have to buy a new one for $47. I got very upset and challenged him to show me in the users manual where it stated that, he could not.
I protested until he returned my old [perfectly good] battery to me and swapped out my phone.
I took the new phone to my car and made a call to check it out. The sound had a bad buzz in so I went back inside and ask for another phone.
He took the phone and some how brought up a screen with thin lines all across it and said "You have cracked the screen in two places, you will have to pay for this phone." I went ballistic because I knew he had given me a phone with a cracked screen. The cracks are not detectable unless you bring up the screen with thin lines.
I borrowed a phone and dialed 911 and had the police come. I had several witnesses that I only had the phone for 5 minutes and had not dropped it.
They gave me another phone to keep me from filing fraud charges against them.
Bottom line:
1. When you bring a phone in for exchange, make them check it in front of you for screen cracks and water damage.
2. Put your name on your battery so they can not change it with a bad one.
3. Check for screen cracks, water damage, and other physical damage(USB plug) on the new phone in front of them.
wow thats messed up. You should of taken the guys name down and called it in to At&t.
I had to warranty exchange my device for a broken ExtUSB plug and it was a hassle free expereince. Guy looked at my phone,asked me if i needed to back anything up, was walking out with a brand new device in 15-20 min.
I would definately call and file a complaint against the guy. Even threat to report them to the Better Business Bureua if theres one in your area.
I agree with being careful, but I have to say
I have had the same experience as fone_fanatic. I'm in Atlanta as well, and have used one of the walk in centers near my work three times in the last year. Once for my Tilt, (because I broke the mini usb with the stylus) and twice for my wife swapping out RAZRs. They've always been very good guys to deal with. I expected trouble about the usb port, but there wasn't any. I told them it wouldn't charge, and they came back in a few minutes with a "new" Tilt. I even did the "debloating" of the ROM at the counter in front of him.
When my wife complained that she didn't want a third RAZR, the tech said he could only exchange for the same phone, but told her to call the 800 number, and told her what to say to the phone support people to get another model, so now she has a shine.
Anyway, I'm sorry you had an A-hole, but I think most of the techs ther are decent people.
I had the USB plug issue, which actually will ALWAYS happen eventually, due tot he HTC port not being standard. Good news though, 2 returns of a tilt and they [warranty] gave me a free fuze, which, although having the SAME port as the tilt, comes with a dongle from HTC that has a standard port on one end, an HTC port on one end, and a mic port also, pretty nifty.
Hey everyone, this past weekend I dropped my HTC One in the toilet and apart from feeling like an idiot I have some issues. I quickly rinsed it off and put it in rice after I dropped it. This was on Saturday night and it is now Monday afternoon. The phone seems to be working fine apart from the SIM card. It is not reading my SIM card and I have tried using other SIM cards that I know are working. I get a little icon in the status bar with a SIM card and an exclamation mark. I have been reading and heard that a loose SIM is a common issue with these phones so I tried putting a small piece of paper in with the SIM and the tray in order to tighten things up in the phone-made no difference. I didn't really expect it too as I am more than certain it is because of the water damage. I am not entirely sure where the water damage indicator is but from what I have read I am assuming it is in behind the flash. In my flash I see a white square with a smaller yellow square on top of it-no red whatsoever. Is this the only water damage indicator on the phone??
I called HTC and they are sending me a new SIM tray to try with the phone. I am almost certain this is not going to help but I didnt want to tell the lady I dropped it in water so I went along with it. She said that if this doesnt work I can send my phone into HTC in order to have it repaired as it is still under warranty. I have heard that HTC service is a real pain in the ass...anyone have experience with them? I cannot send the phone back to my carrier as I bought it on eBay and I believe it is an AT&T phone as it has the AT&T symbol on the back--I am with ROGERS in Canada. I have contacted the person I bought it from in attempt to figure out where it was bought from and if he has proof of purchase. (He was also in Canada). He also said the phone was a factory unlock. I went to a repair shop today and they said they would probably be able to fix it for around $75. They also said there will be very slight damage along the edge from them opening up the case. (this doesnt really bother me, it sounded very minimal).
Anyways, I am probably going to wait for my SIM tray to come in than call HTC again when that doesnt fix the problem. I was told I would have to pay shipping to send my device to HTC but the repair and return would be covered. Before I send the phone away I want to be sure that the only water damage indicator on the HTC one is that in the camera flash. Can anyone confirm this? I am worried that HTC is going to tell me to go through my carrier in order to get a replacement but I guess I will figure that out in the next few days.
Just got my phone working again! Sprayed some compressed air in every one of the ports including the SIM and did a hard reset and right away it was working again