Headphone jack not working - Captivate Q&A, Help & Troubleshooting

Hi guys, I post this problem with a very heavy heart because I know somewhere inside that it's unfixable.
So, I sent my phone in for the unbrickable mod, all was successful, but now the headphone jack is absolutely not responding... I tried 4 roms, full format, kernel change, voodoo, nothing works... When I plug in an earphone, all sound still comes from the speaker... It's like no matter what, the earphone jack has stopped responding... Bluetooth earphones work fine, proximity sensor works fine, as it is my understanding that the headphone jack and proximity sensor connectors are linked... Everything else works perfectly.
Can somebody pls suggest a simple hardware or software solution that might help me? I could easily send it in for repairs, but I can't go without this phone for a week, again. This is currently my only smartphone, so if nothing else works, I will send it in, hopefully, by the end of November, when I get my nexus prime. In the meantime, any ideas??????
Sent from my cell phone. DUH.

It's got to be a hardware issue. I've seen something similar to this for computers, but not Smartphones. Usually whatever component the headphone jack is soldered to is the part to get replaced and then it magically starts working. I can't imagine in any way that AdamOutler would accidentally break the headphone jack. Unless maybe there is a single wire he didn't put back together and its causing only the headphone jack not to work...just potential thoughts.
Unfortunately, your best bet is going to be to give it up for another week. I lost my Smartphone the past week due to Soft Bricking it and I went insane, so I know the feeling. JIG should be in the next couple days.
Good Luck!

Yea.. Nothing on Adam, he's been a huge help.. Just wondering if there was some sort of small adjustment I could do that will help... Otherwise I will just live with it for a couple of months n send it in when my nexus comes in.
Sent from my cell phone. DUH.

Related

Phone stuck in "headphone mode" (PLEASE HELP)

For somereason, my phone is stuck in Headphone mode.
like on the top corner, it shows that my phone is still in headphone state.
the problem is that even when my headphone is unplugged my phone is still in that state...
...meaning that, without my headphones plugged in, the other party cannot hear me and i cannot hear them.
i tried soft and hard resetting the phone, but nothing works.
Everything else is working phone, it just that i cannot make a call, answer a call, listen to music without my headphone....
Any help or tips is greatly appreciated.
Thanks alot!!
it already happend to my phone.. what i did is i connect the headset again and did remove my battery and remove the headset then turned on the phone again and the headset icon disappears.
if your problem still continues, i guess you should go to sony ericsson for replacement it seems your jack is grounded or alike. i heard that the jack is somewhat tight and could put a groove in you headset male jack.
PROBLEM SOLVED....
http://www.portability.nl/windows-m...artphone-stuck-in-headset-or-car-profile.html
apparently its a hardward problem...
I had the same problem. This is what i did put your headset back in turn windows media player on now start a song and pull out the headset. Now it should get out of headset mode. Thats what has been working for me twice.
The other thing to watch for too, and this was a big problem with the older model HTC/SPV Devices, is that the detection switch inside the socket gets stuck.
I had this happen many times on my various SPV's up until HTC Started producing models where the headphones plugged into the mini USB.
If it does happen to be the switch getting stuck, you can try plugging in the headset and wiggling it about a bit, or i found that a wooden cocktail stick was a rather good device, to just poke in and rattle about a little bit.
shawty said:
If it does happen to be the switch getting stuck, you can try plugging in the headset and wiggling it about a bit, or i found that a wooden cocktail stick was a rather good device, to just poke in and rattle about a little bit.
Click to expand...
Click to collapse
the stylus is good too.
Hi there,
got the same problem. Tried everything, soft- and hard-reset, cleaned the connector with some alcohol....
Just before i got in the mood to open the case to have a deeper look at the connector, i stumbled over here
This is what i did put your headset back in turn windows media player on now start a song and pull out the headset. Now it should get out of headset mode. Thats what has been working for me twice.
Click to expand...
Click to collapse
This also worked for me
As a conclusion, i think there are several reasons (as usual ) that lead to this problem.
It may partly rely on the connector itself, e.g. bad "on" resistance of the contacts or mechanical twisted in any way.
Maybe some of the internal pull-up resistors are to weak also.
Additionally the software driver may have some issues, to indicate the "plug out" properly.
I also had such issue on HTC universal once upon a time.
It was also partly software related. In other words some "plug-in-plug-out" loops while playing some music solved the issue on that device.
Anyway, this maybe called another weird bug on a winmob platform.
Thanks for the hint again!!!
Best regards,
scholbert
It's me again
I wonder if these headphone problems had gone with the latest firmware.
With R1AA017 the "headphone mode" issue could be reproduced a 1000 times.
1. Today screen, plug in the headphone
2. plug out headphone, headphone symbol stays active
3. plug in headphone again and start WM player
4. start some music, plug out headphone, symbol is gone, sound from the speaker
EDIT:
As it seems with R2AA006 the "headphone mode" issue is gone.
1. Today screen, plug in the headphone, headphone symbol appears
2. plug out headphone, headphone symbol disappears
Works as it should!
Anyway, please report if you ever got these problems and what kind of firmware you are using.
Let's try to concentrate on stock images (R2... , R3...), otherwise this would get very confusing
Cheers,
scholbert
sent it back for repair ... this happened to me twice and i sent it back for repair and the problem was with the headphone not the phone itself
Hi it happened to me as well. so after few times i was pi.... off and i send it to back to SE repair centre. and i also claim a crack in case. and believe or not they fix it in 12 days. That means SE knows those problems very well. my advise is dont be shy and send it there , they will fix it without any hassle.
try to drain the battery and charge it back up.
I also sent it back. After 5 weeks the idiots at SE Service returned it unrepaired, charged me 40 €, and claimed that the phone was once opened (it was not).
Will now buy an HTC or Nokia. Never ever again an SE.
It Got Solved
Hi It's very simple take your stylus and insert it into the headphone socket and move very gently, It will solve the problem.
For me it had worked always.
Weird but works
Hi all
ive been having the same prob here ... :
phone remains in headset mode even after jack is unplugged.
have been trying:
turning registry entry
blowing (worked at very rare times )
stylus/ pin playing ..
till now, no good solution
my request:
is there a way ( cab install, registry hack) so as to disable the whole of the headset.. its ok if i dont use it anymore.. ! i want it software, like some sort of software to disable the headset module completely ...
awaiting reply.
thanks & Regards,
Yeah I think there is a way. If you search for when I posted about this last year I think someone says how to do it in the comments.
Lots of people seem to be claiming that software tricks can solve this problem. If that worked for you, that's a co-incidence. Even re-flashing a different ROM won't sort out a mechanical fault. Just go get a safety pin.
my experience about the headphone problem
First time, when happaned I was crazy, because I coudn't answer a call and the phone looks like was broken. I suggest,(not a big deal) to close the player program prior you disconnet you headphone or in radio panel mode, to swicth to speaker listenig first and then plug off headphone. Nothing else, don't worry
Well, since I'm using a new phone I've decided I'm going to open my phone up to manually fix this problem as for me, what happened was, a very tiny screw got lodged within the headphone jack. I managed to get the screw out but I think I damaged the connector responsible for signaling that a headset is plugged in.
I have one problem however, I dont have the security screwdrivers nessary to gain access so I'm wondering, if anyone know any tricks to open the phone up. I've heard I can use locktite to bond the screw to whatever I want to use however that would be something I'd consider if I cant think of anything else. Until then I'll try using a screw driver just large enough to wedge itself in place and unscrew but if anyone has any ideas or suggestions, please if you would be so kind.
In the meantime if I make any headway I'll let you know what happens. (Does anyone want to know anything if I do open it up?).
Ok I opened it up... Let me tell you it certainly was difficult. My phone had suffered the cracking problem which made it somewhat hard to take apart without it falling to bits but I managed nevertheless.
As I peeled away parts of the phone to get to the small headphone jack, I instantly found the problem, the little clip that performs as the switch to headset mode was buckled... I got some really tiny pliers and I managed to re-bend it however, the clip wasn't touching the contact switch! *RAGE*. So I play around with it a little more and realise hang on... it's moving too much, I then noticed that the clip was actually cracked *ANGER*.
So I decided... ok, off goes the clip. I permanently soldered the connection instead and hey presto, no more headset mode, of course this means, I can never use headset mode but that's not a problem for me.
If anyone wants any help, please feel free to ask . I managed to give the keyboard a clean also! (No more double presses or keys that dont respond either!).
With this goddamn problem, is it possible to connect stereo bluetooth with sound?
Hammerhead89 said:
With this goddamn problem, is it possible to connect stereo bluetooth with sound?
Click to expand...
Click to collapse
Answering the last question: YES it should work as bluetooth audio has nothing to do with the headphone jack and I normally used bluetooth headset with the headphone mode stucked
coming back to topic It seems it is depending on case more soft or hardware-related. in my case it was rather hardware, no mediaplayer/radio method helping and putting stylus in helped only two times.
So I used compressed air to blow through the jack and then cleaned it with the earbud head/material ONLY (as the bud does not fit in) on a wooden stick (but then you might have hard times to pull the rest of the budhead out)
Anyways it worked, so far after many tries to make sure it doesn't get stucked !
I guess in future WD40 may be even better
Man this phone is so good and yet so full of bugs !!

(HELP) xperia stuck in headset mode

its been a few months now and still no parts for my xperia so i cant get it fixed.
i have been wondering if its possible for someone to make a cab to turn off/on hardware headset jack or forcibly use handset speaker when in a call orsomething?
BTW i have tried all possible fixes using the "search feature"
Are you describing the problem where even though there is nothing plugged into the 3.5mm jack, the XPERIA thinks you've got something plugged in? If so, I'm having the same issue and have found that a quick way to fix this is to take the stylus and wiggle it about at the bottom of 3.5mm jack. This clears it up.
well yeah that worked before but my jack is kinda broken but working
some of the metal in the jack is really loose and the jack has a small broken part.
I had the same issue where my headphone jack reported that there was a constant headphone plugged in, it happened after I plugged a damaged headphone port into the phone.
It took many hours of research and a very intricate and careful dissasembly to fix the issue. I meant to take photos, but my primary camera ( my X1 ) was in pieces at the time..
Anyway, there's a little connector inside the headphone jack that makes contact with a pad, closing a circut, if the connector is bent too far out of the way, it doesn't make contact, and the phone thinks there is a headset inserted.
If your connector is actually broken, you'll have to jerry-rig a wire or something between the two plates to force it to know there's nothing in, but then you lose all headphone functions.
I had to bend the strip of copper to -exactly- how it should be, and it worked out for me, my phone is back how it used to be.
I hope this is of some help to someone, if it happens to me again, I'll document it properly, unfortunately I was in a rush this time, so I didn't have time to prepare properly, I went gung-ho and ripped it to pieces to get it right again.
what about a "software" method of fixing this problem?
doesn't windows mobile support turning headset off, from the registry, for example?
while using radio you can still redirect the sound to the main speaker, (this option is available on the radio panel) something like this feature can help us, i think..
Same problem here. I have tried some suggestion over here but didn't work. You may try it: http://forum.xda-developers.com/showthread.php?p=4485113#post4485113
I'm tired with annoying wire headset and now using a BT headset to be able make/receive calls.
Hope somebody can help us before we send back for repairing.
It happened to me, simply insert a clean "cotton buds" and pull it out again. I think, a dirt just got stuck causing some hardware short circuit or something. Don't know....but it definitely worked for me. I have tried those hardresets, softresets, tweaks and unfortunately none of them worked.
try to drain the battery and charge it back up.
Sometimes would be nice to combine some of the threads because they refer to the same problem
http://forum.xda-developers.com/showthread.php?t=529449
Anyway from my knowledge there are two reasons for this problem.
You may guess
1. Hardware:
This issue had been described very often. Of course the jack is a delicate piece of hardware, which could be damaged physically due to some bad plug or violent force.
2. Software:
It's obvious that the connection is controlled by a piece of software.
I realized that the problem had gone with the latest update.
Maybe it would be helpful to know about the firmware version you got on your phone.
P.S.: Anyone out there who may add this issue to the wiki?
scholbert

Headphone jack problem - please read and comment..

My Streak7 has sprung up a little problem where the audio cuts off when the headphone plug is wiggled slightly. Has anyone else experienced this? If so, did you get it replaced? And if so, did your replacement have the same problem?
I am trying to figure out if this is common or not, as I have two weeks left before I have to keep this thing, if this is a common issue - I will have to get a refund as the main use for this is listening to music at work. So, even if you have not had this issue, please post telling me so. For mine, when the cable is pressed towards the front of the device it cuts off, when it is pressed towards the back it does not. Obviously it is a short with the pin, perhaps it is just bent...
Thanks..
daveid said:
My Streak7 has sprung up a little problem where the audio cuts off when the headphone plug is wiggled slightly. Has anyone else experienced this? If so, did you get it replaced? And if so, did your replacement have the same problem?
I am trying to figure out if this is common or not, as I have two weeks left before I have to keep this thing, if this is a common issue - I will have to get a refund as the main use for this is listening to music at work. So, even if you have not had this issue, please post telling me so. For mine, when the cable is pressed towards the back of the device it cuts off, when it is pressed towards the front it does not. Obviously it is a short with the pin, perhaps it is just bent...
Thanks..
Click to expand...
Click to collapse
It did not happen in my case.
It should be a audio jack problem. or the headset.
jiwengang said:
It did not happen in my case.
It should be a audio jack problem. or the headset.
Click to expand...
Click to collapse
Gotta be the jack, I tried three different cables same thing, it looks like one of the metal pins (looking into the jack it is the one on the screen side) is pushed in when it should be protruding slightly. I am going to get a replacement (thank goodness for root & Nandroid!) and hope it doesn't develop this problem... I really like my Streak.
Just a quick update, T-Mobile confirms that this is not a known common issue for the device, so that makes me feel better. I will swap it out on Saturday (work schedule doesn't allow me to get to a store before then) and pray the new one doesn't ever have this issue. If anyone else feels like chiming in on the subject, please do - the more responses the better..
I had a similar problem with one set of headphones. I think it might be related to the length of the pin. I tried using standard ipod headphones and worked fine (short pin). The first set I used that did not work had a microphone attached to them. I have not tried with any other since (longer pin).
purelywasted said:
I had a similar problem with one set of headphones. I think it might be related to the length of the pin. I tried using standard ipod headphones and worked fine (short pin). The first set I used that did not work had a microphone attached to them. I have not tried with any other since (longer pin).
Click to expand...
Click to collapse
Unfortunately for me, this is with numerous headphones and cables all with different styled plugs. Some with the longer plug (meant for i-whatevers), some with standard shorter plugs, and some in-between. The stock headphones, the stock headphones from my Nexus One, the stock headphones from my wife's MT3GS, the stock cable from my AKG headphones and all of the custom cables I have for my headphones... I am getting it replaced tomorrow. Thanks for sharing your experience though.
No problems using samsung vibrant headphones on my streak. Haven't tried any others yet. Think you just got a bum device.
Sent from my Dell Streak 7 using XDA Premium App
Yeah, looking into the new device's jack you can definitely see where the old one was broken. The connector was almost shoved into the device, whereas it should protrude slightly.
Restoring my internal storage, then I will restore my Nandroid backup and hopefully be up and running like this never happened. Never tried restoring a Nandroid onto a replacement device before, hope it works out!
Restoring my Nandroid now! Can't wait to boot it up!
Booting!!! Oh my, the anxiety.
Hot ****in' damn! it worked 100%!
No this issue with my streak 7 + SHURE earphone

[Q] Headset Mode... FOREVER!

Alright,my phone is stuck in headset mode after having headphones in it ONCE. I've combed the web and XDA. Everyone suggests the same things: Thorough cleaning with Q-Tip/Alcohol/Compressed Air (Done), re-inserting headphones and slowly removing them as audio plays (Done 1,000x), Factory Reset, Repair/Replacement.
I'm pretty sure I've done enough to this phone that the replacement is out of the question (We'll just call it "thoroughly used"). I'd rather not shell out for a repair and I know it isn't software related. If I use a paperclip and ever-so-gently press the center of the bottom of the jack, it turns on the earpiece speaker, but after a second or two of releasing it, it cuts back out.
So I'm looking for alternative advice. Perhaps a jury-rig you've performed and never posted? Maybe there's a file I can delete/alter to persuade my phone to ignore this imaginary headset? Maybe whipping it out of my car window at just the right speed and angle will straighten out whatever that switch is at the bottom of the jack? (I dream of this; My relationship with my Cappy is a Love/Hate thing)
Any help is appreciated and will be rewarded with a Thanks.
Edit: I don't mind of the headphone jack doesn't work as I don't use it for anything. I just want my phone's regular functionality back.
I don't know of a hardware solution (other than the car window suggestion that you had), but CM7 has a lot of options to configure what does and doesn't play over the headset, like forcing it to play alerts over the speaker when the headset is plugged in. I don't know if you would be able to get everything back to the way you want it, but I suspect you could get closer than where you are now.
apbthe3 said:
I don't know of a hardware solution (other than the car window suggestion that you had), but CM7 has a lot of options to configure what does and doesn't play over the headset, like forcing it to play alerts over the speaker when the headset is plugged in. I don't know if you would be able to get everything back to the way you want it, but I suspect you could get closer than where you are now.
Click to expand...
Click to collapse
Yeah. I can get my notifications and such to play out of the rear speaker, but music doesn't play and, when on a phone call, the earpiece doesn't work, so I can't hear anything. I've heard about an old app that could toggle the headset mode on and off, but it seems to have vanished as it doesn't work as of Android 2.x. I'd rather have the phone not recognize a headset or headphones at all. I just wish I knew how.
Bummer. Good luck in the resuscitation!
Take apart the phone and cut the wires leading to the jack
Sent from my (CM9) ICS i897 Captivate
korockinout13 said:
Take apart the phone and cut the wires leading to the jack
Sent from my (CM9) ICS i897 Captivate
Click to expand...
Click to collapse
Really? That simple?
korockinout13 said:
Take apart the phone and cut the wires leading to the jack
Sent from my (CM9) ICS i897 Captivate
Click to expand...
Click to collapse
That may cause as many problems as your going to fix. Contact conexxion2005 and see if he can help you out.
Got it. I broke down the phone and checked out the little piece that houses the headphone Jack. Couldn't see much, but I disconnected the little square piece from the main board and just kinda poke and prodded at the main unit. After realizing that I didn't know what the hell I was doing, I put it all back together and whaddya know? It works.
Sent from parts unknown.

Sound only one channel for headphones

Hello,
I just used my headphone jack for the first time over vacation last week, and I was wondering if anyone else had issue with their headphone jack? I took a pair of working headphones (that I use for my computer) plugged them into the phone (on stock rom) and I only get one ear to work. Could this have been caused by unlocking the bootloader or anything? it's the first time I've had this issue, and it sucks because it makes the phone partially unusable.
Is this something I should contact motorola over? Or maybe there is a firmware fix somewhere? I'm doing a little thinking out loud.. but I want to see if anyone else is having issues?
Haven't experienced that issue. Sounds like a hardware problem.
Sent from my PACMAN MATRIX HD MAXX
HereGoesNothing said:
Hello,
I just used my headphone jack for the first time over vacation last week, and I was wondering if anyone else had issue with their headphone jack? I took a pair of working headphones (that I use for my computer) plugged them into the phone (on stock rom) and I only get one ear to work. Could this have been caused by unlocking the bootloader or anything? it's the first time I've had this issue, and it sucks because it makes the phone partially unusable.
Is this something I should contact motorola over? Or maybe there is a firmware fix somewhere? I'm doing a little thinking out loud.. but I want to see if anyone else is having issues?
Click to expand...
Click to collapse
My Bravo does that sometimes, it was caused from plugging and unplugging too way many times (2-3 times a day for 2 years). I thought had a similar situation with the AHD, but it ended up being a short in my headphones volume slider.
Try blowing dust out like an old NES game, rotating the plug while plugging/unplugging a few times, and try multiple headphones if possible -- it might just not like those particular headphones.
Unlocking the bootloader won't cause an issue like that. Could be either hardware or software failure. To test if this is a software issue, try flashing multiple roms and see if the condition persists. If it does then this is likely a hardware failure. If hardware and unlocked, contact Motorola and tell them it just quit turning on one day say "I went to bed, woke up, and it wasn't working." Do NOT mention kernel, rom, CM, bootloader, root, XDA, Linux, or anythin that makes you sound like you might know something -- trust me there. If they'll accept it for warranty with that excuse fry the board so it can't boot, which we have 2 options for -- super clocked way over volted kernel or splicing a 110v male end directly with the mini usb plug for a phone. If the don't accept it for warranty, you'll have to buy a replacement jack (maybe front housing, never looked up AHD spare parts) and fix it yourself.
Had a similar problem. Use rubbing alcohol and a one of those thin dental brushes.
The alcohol will vaporize (DONT POUR IT IN OBV). It could be an issue with dust collection over one channel connection.
For a control expt try with another pair of earphones to make sure they're not the problem
HereGoesNothing said:
Hello,
I just used my headphone jack for the first time over vacation last week, and I was wondering if anyone else had issue with their headphone jack? I took a pair of working headphones (that I use for my computer) plugged them into the phone (on stock rom) and I only get one ear to work. Could this have been caused by unlocking the bootloader or anything? it's the first time I've had this issue, and it sucks because it makes the phone partially unusable.
Is this something I should contact motorola over? Or maybe there is a firmware fix somewhere? I'm doing a little thinking out loud.. but I want to see if anyone else is having issues?
Click to expand...
Click to collapse
Please check whether your headphone jack is 3.5mm or 3mm plugging 3mm on 3.5mm causes this issue...
Sent from my Atrix HD using xda app-developers app

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