Phone reboots continuously while media scanning - Captivate Q&A, Help & Troubleshooting

My phone went low on battery and switched off and when I charged it back on, I am not able to restart my phone.
It goes till "Media Scanner running" then has 1 soft vibrate followed by 3 soft vibrates and it just reboots (screen switches off and the same thing repeats, it does not reboot with AT&T logo and stuff)
1. I am on AT&T stock ROM with the Froyo update
2. I do not have any external SD card on the phone.
3. I tried removing the SIM card and switching it on, still its the same issue.
4. I charged the phone with the standard charger
5. I have tried removing battery and SIM and then putting them back on.
This is so frustrating... I am out of warranty.
Can someone please help.

Pull the battery. Reinsert battery. Boot into recovery, do a factory reset. Bad news is you will need to reinstall your apps, reset your settings, and set up any accounts you have.

Is that the only available option? I dont think I have saved my contacts. I have a very old contacts file
By booting into recovery do you mean having the volume up & down buttons pressed while powering the device on?

No when the device is off press Vol up+ Vol down + power

madhu.bg said:
My phone went low on battery and switched off and when I charged it back on, I am not able to restart my phone.
It goes till "Media Scanner running" then has 1 soft vibrate followed by 3 soft vibrates and it just reboots (screen switches off and the same thing repeats, it does not reboot with AT&T logo and stuff)
1. I am on AT&T stock ROM with the Froyo update
2. I do not have any external SD card on the phone.
3. I tried removing the SIM card and switching it on, still its the same issue.
4. I charged the phone with the standard charger
5. I have tried removing battery and SIM and then putting them back on.
This is so frustrating... I am out of warranty.
Can someone please help.
Click to expand...
Click to collapse
My phone does the 1+3 vibrate thing any time an app force closes. Once in a while when it happens, the phone dies and will not turn back on, requiring a battery pull (which is why I will never buy a phone that doesn't have a removable battery).
If yours is doing this on every boot, either something got corrupted or an app you installed is causing a conflict in the OS. I agree that a factory reset is probably your only option (unless you flash a custom ROM).
And I would highly recommend putting your contacts into Google. It will save you a ton of time in the future as you get new phones. Sorry, I know that doesn't help you now, but you'll be better off in the long run.
Because you're out of warranty, you should check to see if you qualify for an upgrade. You can get a good trade-in on your captivate and get a new phone.

Related

RLOD Fixed using Manual Safe Mode Booting.

Yesterday I followed all posted procedures in this and other forums without any luck. BUT this morning...
1. I removed the battery.. Removed SIM and SD cards, then placed the battery back in.
2. Pressed on the ON/OFF and the OK opposite side button at the same time. 3. Pressed on OK button by itself.
4. Removed battery.
5. Pressed on the OK button by itself. ( Battery is out)
6. Placed battery back in.
7. Pressed OK again. Kept on clicking it five times.
8. Pressed the soft reset once followed by another, second soft reset press I held the stylus in for 5 seconds.
8. Pressed On/Off and phone green LED light is on.
9. Phone turns on and two pop ups, the first one was telling me it was booting in "Safe Mode". The 2nd was after booting was complete that says No SIM inserted.
10. I turned the phone off using the Off button.
11. Placed the SIM and the SD card in and turned phone back on.
I have a working phone, however the Safe Mode error MSG appeared, then it said Booting In Normal Mode.
Did a soft reset and the Booting In Safe Mode Error MSG did NOT appear again.
Whatever I did in the steps mentioned above might not be of significance, however I must have prompted the phone to boot in Safe mode to clear the safety shut down RLOD.
We need someone to expand on "Booting in Safe Mode" procedure. This will fix your RLOD issue guaranteed.
Linking to a thread that resolved many RLOD issues, including mine. If the above doesn't work for you, consider this alternate solution:
http://forum.xda-developers.com/showthread.php?p=2023559#post2023559
OMG My phone is working again.
Skyfire drained my battery dead. THen i got the red light. then after searching and searching I found out about the rapid remove of the battery in and out and it works . I use my GPS all day long i need my phone. so releaved. WTF is this .
OMG I did the same thing, but left the battery out after doing the method described above...
My phone now works.. wtf?
Edit: It seems now that my radio will not connect though...
I don't think I have yet to read of anyone having the RLOD who gets their phone functioning properly ever again.. either the battery drains really fast or random things don't work.
Don't work for me....i've green led but no safe mode... :s
not working for me either, my phone is on charge the thing goes red.
This don't worked for me, i can't boot on safe mode my elfin. But i boght a new battery to dealextreme, and when i put in my elfin and sitched on it just came back to life!!!!.
For some one that dind't help this method can try to change to a new battery.
See you.

Do I have a Dead HTC Diamond?

Hey,
I had gotten to sample the HTC Touch Diamond...and thats all. I got it as a gift from overseas (so its a GSM -simcard- phone). Long story short, I didn't want to buy the phone from the local wireless provider because I'd be stuck with them. I open up the HTC box, turn on the phone, calibrate, take a few pics, and then I decided to put in a simcard. The phone was on at the time and I wanted to make a few phone calls to test out the new phone. I have no idea what happend, but the phone just turned off. I turn it on, and there is no lights, no screen, however the phone did turn on (i felt the vibration, and heard the startup sound). I took out the battery, and put it back in a couple of times and I finally got to turn on the screen and lights, however i recieved a werid message, and it didnt seem that my buttons at the front were working right (they worked fine before when i took pics and listend to the demo music), so I unplugged the battery and put it back in..Since then I have not been able to turn on my screen.
Here is how I know the phone is on, but there are no lights and no screen:
1. the boot up vibration
2. the bootup music
3. the volume up and down
4. I am able to touch the screen to turn up and down the volume.
5. When I put in a simcard, the phone does a ring every min or so (I have no idea as to the cause as i cant see error messages)
Now this is what I did to try to fix it:
1. I tried soft reset , however pressing the reset button does not seem to make the phone restart as i can turn up and turn down the volume no matter how long i press the reset button
2. I tried a hard reset, that doesnt seem to work either. (btw im guessing the confirmation message screen and pressing the volume up key) I think that the reason why steps 1 and 2 are not working, is because the phone does not seem to want to restart!
3. I tried taking out the battery and putting it back in..but i never did it for longer than a minute
4. I tried to update the rom, however the rom update application gives me a "Connection error" even though i have my phone plugged in. If i am supposed to set the connnection up from the inside then nm i cant do it cuz i cant see a thing.
5. I tried charging the phone (through USB and the power outlet)
Does anyone have any idea what happend? how can HTC Touch Diamond go from new to blank screen in about 5 minutes of usage?
plz give me all suggestions u can come up with...plz try to help me. Ive been waitign 2 years for a good phone, and now that I have one, I cant use it. Help me!
remove the sim card and see if it acts normal.
is it already unlocked?
the sim card has been removed, reinserted , and removed again.. yes the phone is already unlocked as the simcard apparently worked ( i made a phone call and the phone rang)
has no one ever come across my problem?
bumping...

[Q] Strange Reboot Loop, searched forum Not Addressed

Hello All
I did search the forum and still not answer for the stranger reboot loop.
I got a phone call, and answered it. The reception was crappy and hear no voice. I then looked at the phone to see if call had dropped and it was frozed on the incoming call screen. I then pulled the battery and pressed the power button to turn on the phone and It would not power on. After multiple battery pulls and many many power button presses, still nothing. It was like it was out of battery. It was stitting on the home charger before i left the house. Prior to this the phone worked fine. Over the past week or two I had to do a battery pull may be 3 times.
I got to my car and plugged it into the charger and the orange charge led came on, on the front of the device. I then pressed the power button and it vibrate once as normal and then went to the multi-colored nexus "X." he screen went black and then vibrated once again and and was back at the mulit-colored "X." Then the loop starts.
In between the restarts I try to get it to boot into the bootloader by using the "vol down and power" and the "trackball and power button" and the white screen for the boot loader flashed for a milisecond the goes to black. As long as I hold the "vol down" button the while bootloeader or recovery screen flashes every 4-5 sec for a milisecond. As soon as I let go of one of those button, it automatically goes to the full reboot loop.
THis all happens when it is plugged into a power source. As soon as i unplug it, it goes back to the power button not responding. Again it acts as if it has no battery power. But it is in the 90%.
So i am unable to do any other step as in reflashing, and or doing a recovery.
ANY IDEAS any one.
I was running Cyanogen RC3. the latest rom with amon RA 1 7 1, korean radio 5.0.8
It was running perfectly up till today. when it went into its loop.
ANY HELP WOULD BE AWESOME
THanks in advance
DD
Plug it in to the USB, adb reboot recovery, reflash rom. Or even wipe and reflash if needed.
Sounds like it could be hardware the way you have to hold the keys down and you said it wasn't responding to the power button press.
ok thanks, ill give it a try.
here is my only issue. I am not using my original computer Mac. I just sent it out to apple for repair. So i am using my companies computer. I need to set up the AndroidSDK to be able to talk to the nexus. Since the phone will not turn on i can not load the drivers. and ive tried every way and it has not installed and i cant check because it wont stay on. it just goes to the loop. and it wont turn on if its not plugged to a power source.
Any ideas or suggestion.
SOrry I am an noob, so could you please be specific in your instructions.
I as of right now have insalled the Android SDK and i am unable to see the serial number (working on an old dell, running XP sp3) because it wont turn on.
It cant manually install the drivers because I cant turn the phone on to specify the drivers.
and
I using USBDeview, the phone also has to be on to erase all HTC previously installed drivers. i think. but there were none in the usb log...i think becuase they didnt install...agains because it would not power on...:-(
any ideas...please
DD
Also
Sorry excuse me if its a sort of a duhhh question...
even if i am able to load the device bridge, if the phone will not boot can i still flash another rom, or do a recovery. The phone is not getting past the Multi-colored "X" ???
DD
It should still read the commands when it's trying to boot. You don't need to turn the phone on at all to be able to install the ADB drivers, they are independent of each other.
As strange as it started, is a strange as it went.
This morning open the phone to pull the sd and the sim to put it in a throw down phone. I replaced the battery and cover and just hit the power button. The phone does a full boot and it appears to be working properly. the sd card and sim are fine. I the odd thing is i did this multiple times yesterday and last night. I pulled both sim and sd, replaced the battery and tried to boot with the same issues as named above with nothing different.
I left the phone on charge last night and it was charging for close to 8 hours and it was still showing the orange charging light.
So after it booted this morning, and i checked everything. It showed the same amount of charge as yesterday, right before it froze, which was 75%. So that is another strange occurance.
I plan on reflashing the rom and seeing how things go.
I thank you for your assistance and time.
appericate you helping out a clueless noob.
DD

[Q] Galaxy S3 GT-I9305 Boot loop problem.

Hi all.
So my girlfriends S3 started something weird this morning.
Last night the battery ran flat, so obviously it was put on to charge. The phone was off while charging, but, instead of the constant icon of a battery charging, the icon would come up and disappear, and reappear, and never become fuller.
When we tried to start it up this morning, the Samsung GT-I9305 screen would come on, and then just disappear and reappear, same as the battery icon.
The phone has not been rooted, no custom roms have ever been attempted, it is as stock as the day we opened the box.
First we tried leaving the battery out for about 30 mins, same would still happen.
Then I removed toe sd and sim card, removed the battery, and tried starting with and without the sim card. The sd card has not been put back. Same thing would still happen.
After some searching, I tried getting into recovery mode by pressing and holding power, volume up and the home key. This worked once, where I chose the restart device option first, but since then I cannot get the recovery mode back again.
I read something about a 'safe mode' by pressing power, home and volume down. This gets me to a screen where I am asked if I want to continue, by pressing the volume up key, but no matter what I press, the device just goes back to the GT-I9305 screen looping.
I wonder if maybe trying a different battery would help?
Any other suggestions on how I could factory reset the device?

Pure 5.1: Boots, has moto display, but black screen when I unlock

So currently I can boot my phone and it displays the boot screen fine. Once its done loading though I just have black screen. Moto display still works and shows new notifications but if I try to unlock the phone its still just the black screen. I can hold down the power button and the power menu shows up fine. I tried clearing the cache but that didn't help. Before I do a factory reset I thought I might see if any one here had some ideas on solutions.
I have the latest 5.1 OTA update. My phone us unlocked, but not rooted. I tried to hook it up to my computer to see if I could at least grab my files off of it, but while it shows up on my computer I can't access any actual files or directories.
I've tried searching around, but I can't find anyone else with a similar issue. Last night my phone battery ran down to zero (and rather quickly compared to normal usage). I may have ****ed it up by trying to get it to boot and be usable while charging but with the battery only at 1% (I guess with the standard charger an in-use Moto X uses power faster than it can take it from the charger). I tried letting it charge for a few minutes and then letting it boot, but after a couple of minutes of use it would shut down again. I finally gave up and let it charge. I didn't really pay attention to its status, but in the middle of the night when I woke up I booted it before falling back to sleep. Not sure there's a connection to my issue and this or not.
Any ideas on what the cause might be or what I can try to do to remedy the issue without data loss?
Edit: I ended up just doing a factory reset and that worked. Admin can feel free to delete this thread if they want.
This sounds similar to the issue here:
http://forum.xda-developers.com/mot...-screen-to-recover-data-t3168103#post62117413
http://forum.xda-developers.com/moto-x-2014/help/black-screen-boot-t3161110
https://www.reddit.com/r/MotoX/comments/3cf4gr/51_black_screen_after_turning_on/
https://www.reddit.com/r/MotoX/comments/3aqr95/moto_x_2nd_gen_black_screen_after_update/
https://www.reddit.com/r/MotoX/comments/383ej6/black_screen_on_startup/
This is a bug that needs to be reported to Motorola.
I am that guy from the second post, and I wasn't able to recover the phone. Connecting to PC did not do anything. I would like to ask: is it booting with the new boot animation? Or old one? Because mine showed old animation long after the update was sent out, so I'm thinking the update may have tried to apply and failed, thus breaking the phone. Should all efforts fail, your only bet is to boot into recovery (power + volume up when off, volume down, volume up in the option menu (to select recovery), then hold power when Android robot appears, and while holding it down, press the vol up button once to make the list of recovery options appear. Scroll down to wipe data/factory reset, press power to select, then find Yes to confirm. Good luck!
so this just happened
i came back from a trip and took a whoooole lot of photos. when i came back my battery went to zero and device switched off. i charged the phone to 10-20% and switched it on and all i see is blank screen only moto display is working and power off option is showing itself when i hold the power button which is the same problem as yours
havent done any factory reset yet. is there any way to retreive the photos since i dont want to lose them. there are around 600 and all of them are of the trip.
im on 5.1
there are other people too who faced the same problem and all of them are on 5.1 but there is no solution
link :-
https://www.reddit.com/r/MotoX/comme..._after_update/
Mine did this yesterday, although I'm not entirely certain that the battery hit zero percent. The best I could tell from looking through the logs in recovery was that something was trying to update and failed. I suspect that it was a push from Motorola that hosed it. The only way to fix it is to do a factory reset. Once I did that and restored all my apps the battery was draining at a rate of 40% per hour or so. I found that the package access helper was the culprit and rebooted the phone. Post reboot, I immediately noticed that the boot animation and Moto logo had changed from what they had been on 5.0/5.1 (prior to yesterday). I also noticed that some of the widgets I hadn't reconfigured after the reset were now back. Weird indeed.
Anyway, I have to agree with the others that this is a very bad bug, that needs to be fixed. I am cautiously optimistic that the factory reset has cured it but we'll see. Based on my experience with this phone so far and the sale of Moto to Lenovo, this will be my last Moto phone.
I am having the exact same issue. Has anybody had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a bunch people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?

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