Database Develop

E-Mail from HTC europe

i received this e-mail this weekend in regards to my breeze always dropping calls. it refers to a new update but only via the support centre
Good Morning,
?
The fact that your calls drops is?not normal, if it does that you should try
to Hard reset the device.
If the hard reset doesn't sort the issue you will need to send the phone to
repair.
Note: hard reset will delete all data from the device, you need to save your
personnal files and synchronize your device first.
I can confirm we have recently released a new ROM update for the Mteor.
?
Due to the complex nature of this ROM update we will not be offering this
download via our website. Instead we are offering it through our network of
repair centres.
?
From the information you have provided your local repair centre are:
?
HTC Europe Co.Ltd
Communications House
Presley Way
Crownhill
Milton Keynes
MK8 0ES
+44 (0) 1908 55 64 64
Thank you for your enquiry, Should you have any other problem, please do not hesitate to call us. Your Local number can be found at http://www.europe.htc.com/support/csbyphone.html
?
Best regards,
Lena
HTC Europe
[email protected]

does anyone know what the turn around time from being received to being sent out from HTC is?
in regards to a software update and a repair/replacement which would include any tests they'ed need to do.
thanks

HI, just try to deactivate the Umts Bandselection... means don't choose Auto .... just try GSM only....
i have Problems to when have activated the AUTO feature...
steve

i have done, thought it fixed it for a whole day aswell, however it seems to make it happen less but it still happens a few times a day

well got the phone back, they actually replaced it so got a new 1 out of the mix and the fact i bought it off ebay second hand - bonus!
the dropping of calls still occurs but it seems its the 3G orange payg sim i have. i will try and get a new one out of orange on saturday and see if that works, i know its the sim as i tried a orange 2G payg sim and it has no problems whatsoever
so its oranges fault and HTC's for not making it work correctly with the sim.
Dan

No new rom on it then? ;p

the rom had a .3 at the end of it instead of .1
the radio was the same too.

My MTeoR arrived today. I also have a "3G sim" or whatever they are.. the one that came with my Nokia N95. That same sim has worked perfectly in my E50 for the past three months, but in the MTeoR I am frequently being disconnected during calls, and even when the phone is off-call, the display changed from "3G Orange" to "No Service" quite frequently.
This is no good

wow, i know it doesn't help its nice to know its not just me breaking the phone like i seem to do to everything electrical
by the way t-mobile, vodafone sims i have work fine in 3g mode, its obviously a orange problem. i have e-mailed them again asking if its a common problem. all i can say is you do the same and maybe our collective voices will be heard.

Problems droping network often - half an hour to re-register to the network

Hello guys,
I really need your help....
I just bought my second HTC HD. First I had a new one, bought from the local operator (Vodafone - Romania), but I lost the phone.
Now I just bought a second hand one, branded from Italian operator TIM.
The phone has only 15h life-timer.
It's SIM unlocked (or was never locked), has already hardSPL and a MaryOne custom rom.
I just instaled newest radio 1.17.25.09 and an Energy ROM...and the problems starts...or maybe was there already.
Once a day..during a call or just when I turn of the screen the phone seems to be ok, but I cannot make any calls. I have full signal ...
If I soft reset the phone I dont have any network operator, the phone is off (in flight mode) and I cannot turn phone on. After a couple of soft reset or removes of the battery everything goes normal (after searching network for 15 minutes).
I tried everything I known ... reinstall HardSPL, reinstall Radio, reinstall ROM (even original ROM)...the same problems apear after a short time.
I dont know everything about the phone, If was decalred stolen in Italy (is normal to do that if so), or maybe was branded by italian operator TIM and had radio problems....
I use any help....
Can Olinex unlocker (Radio Unlock maybe) solve the problem ?!?
Please hellllpppp !
Gabriel

some HD's had chipset radio problems, mine went for repair in Dallas TX and they changed motherboard, seems serial 849 and around had radio problems. If is still under warranty try to send it to repair center.
Numai bine
gabriel_dream said:
Hello guys,
I really need your help....
I just bought my second HTC HD. First I had a new one, bought from the local operator (Vodafone - Romania), but I lost the phone.
Now I just bought a second hand one, branded from Italian operator TIM.
The phone has only 15h life-timer.
It's SIM unlocked (or was never locked), has already hardSPL and a MaryOne custom rom.
I just instaled newest radio 1.17.25.09 and an Energy ROM...and the problems starts...or maybe was there already.
Once a day..during a call or just when I turn of the screen the phone seems to be ok, but I cannot make any calls. I have full signal ...
If I soft reset the phone I dont have any network operator, the phone is off (in flight mode) and I cannot turn phone on. After a couple of soft reset or removes of the battery everything goes normal (after searching network for 15 minutes).
I tried everything I known ... reinstall HardSPL, reinstall Radio, reinstall ROM (even original ROM)...the same problems apear after a short time.
I dont know everything about the phone, If was decalred stolen in Italy (is normal to do that if so), or maybe was branded by italian operator TIM and had radio problems....
I use any help....
Can Olinex unlocker (Radio Unlock maybe) solve the problem ?!?
Please hellllpppp !
Gabriel
Click to expand...
Click to collapse

Thanks yo3gjc .... si La multi ani pentru azi, 1 dec !
It can be viruses for Windows Mobile...I have a lot of stuff installed.
I just flash new ROM version from NRGZ2 and I didn't install nothing, not even Microsft My Phone or Windows Market.....
A day passed, seems without problems.

roaming in uk doesn't work with h3g italy and touch diamond

Hi Guys
I have a touch diamond (diam100) with h3g italy sim card, radio 1.12.25.19 a quad band one and usually works all over europe except when I came in UK!
The diamond was an Orange locked phone that I bought on ebay and then I unlocked with hard spl and flashed with an original htc rom 1.93.00 and tried different evolved radios.
So I tried everything but it won't connect to any network in Uk and h3g neither!
Somebody can tell me why? And How can I solve this? If I stay in uk it doesn't work because was orange? Also if I unlocked it?
The band and gsm+umts are in auto but I can't change theme, it says try later I can't connect, and I tried from edimburgh to dundee. It was happened last year also in london but i thought was a wrong radio so I changed it but I couldn't check until today
Help please I can't find nothing on the forum.

[Q] Branded device, can't connect to 4G

DISCLAIMER:
I'm from Belgium and English is not my native language, I am aware that my English is not great so please forgive me.
Hello,
I recieved my HTC One two weeks ago after waiting 2 months. It was a pain in the ass to get the phone.
Here in Belgium the phone is still not for sale so I had to buy the phone on a site from the Netherlands (algebeld.nl).
Now, here is the problem:
I wasn't aware that I was able to recieve 4G LTE in my region until a few days ago, I didn't know this because I never recieved 4G on my phone. Aparently I should recieve 4G and looked into the settings and everything is set to recieve 4G, so my settings are not the problem.
Another thing I noticed was that I am still on older software and didn't recieve the latest update, I'm still on 1.29.111.11.
This concerned me so I did some research and it turns out (not 100% sure though) that my device is branded to T-mobile, even though it is an unlocked device.
So the reason I can't connect to 4G is (I think) the radio module is clocked at a different frequency so I can't recieve 4G.
I was under the impression that I was buying an unbranded device so this kinda blows...
No 4G isn't the only problem, I will also have to wait for OTA's a lot longer.
So my question is:
Is there a way to solve this? I could root my phone in order to get the latest software but still if there comes an update which updates the hboot, it will check my cid and there will be a chance I won't be able to update my hboot and install the update.
If I could just solve the cid problem it would be awesome because 4G isn't THAT big of a deal, but it would be even better if there was a way to recieve 4G or totally debrand my device. I don't know if there is a way to solve this through software since it's the radio module that has a different frequency and that's a hardware problem :s
Anyway, thanks in advance!
Misterthomas32.

Vodafone UK Stock Availability

Hi everyone, been a while since I've been on these forums.
So I put in an order to upgrade my phone last week, decided to splash out on the Xperia 1 II through Vodafone (got a pretty decent plan with them) however after putting the order in, it turns out the phone is out of stock and so my order has been placed on "back order". Today, I had my third update regarding the status of my order and the phone is still out of stock.... With no real eta.... Just... "We'll let you know when it's in stock"... :crying:
So I'm just wondering if there is anyone here with industry contacts that have any idea when Vodafone will get their next batch from Sony?
I also have an additional question... I'm aware that the phone will be locked to Vodafone and that it may have a Vodafone specific firmware - I'll be planning to unlock the phone to other networks but will it be possible to flash standard generic firm to the phone in addition?
Thanks
Edit 22/07/20 - My order has been updated and is being delivered, I also checked the Vodafone website and they are showing immediate availability for next day delivery.