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Hi everyone.
Like myself, I'm sure a lot of you LOVE this phone, and, again like myself, bought it and unlocked it to use with Rogers and don't have the option of taking it to Bell to get it fixed after this fiasco of a fried internal sd. So we're potentially stuck with the most beautiful brick in our hands right now, knowing what it is fully capable of.
If anyone else has been in these same exact shoes (fried internal sd, unlocked on Rogers, no Bell option to fix - regardless of before or after 2.2 update) and has gotten their phone repaired, could you please lend a helpful post to the community and recommend to us where you got it fixed, how long it took, and how much it cost? I live in Toronto, and I'm looking for Toronto/GTA options to get it fixed.
This is by far the best phone I have ever used, and would love to get it working again soon.
Thanks!
-Depressed SGS Owner
Bring it to bell
I believe bell is obligated to take your phone and send it for repair, given you have the receipt.
There have been a number of people in your situation where they purchased it off contract to use on another carrier and have sent it into bell for repair when it bricked.
one example I found. says he got bell to honor the warranty.
http://www.youtube.com/watch?v=BWVA8kj0BKo&feature=related
just prepare yourself to be without your phone for a while. i send my phone in on December 3rd and parts for repair are apparently on back order until January 3rd
BTW you can check repair status here.
http://www.bell.ca/support/PrsCSrvWls_MgAcSrMobility_Eform.page
o and i would leave out the fact that you unlocked your phone too.....dont want to give them a reason to not send it for repair now do we.
all the informations are one of those long internal sdcard dead threads. it's been repeated over and over in those threads...
Just curious, any reports of someone in the US getting I9000M warranty honored?
Sent from my GT-I9000 using XDA App
Contact Samsung Canada directly. Word is that they are starting to take repairs as well.
Androiderer and Beast, and everyone else, thanks for the helpful replies!!
I decided to just go through Samsung Canada themselves, and I wrote the following in one of the other threads:
Samsung Electronics Canada Inc.
1-800-726-7864
Second call got through, first went to voicemail, redialed right away. Talking to them now.
So during the call, I was told that I would have to take the phone back to where I bought it and send it in from there. I then advised the guy I was talking to that I had read that other people were able to get Samsung to send out the shipping label and do the repair. He double checked and confirmed it, and is in the process of preparing the repair order right now. Have the phone handy, because they will ask for the phone's Serial Number (S/N) behind the battery. 7-14 days business days is the estimated repair time, and no cost. He estimated the label will take about 24 hours or less to be e-mailed to me. Hope this information helps. All told the process took about 20 minutes, depending on the knowledge of the csr.
Good luck everyone....
Doing it this way, I never had to leave the warmth of my office lol. The phone is now in a box with the label, waiting to be picked up.
LUCKILY I hadn't sold my old HTC Tytn II Kaiser that I have Android flashed on, so I don't have to go Android-less!! Man that phone is so reliable...it's a massive brick, but so reliable...I was going to sell it, but now I think it will remain a permanent mainstay as my trusty Android backup phone. I may even consider getting another HTC phone for Android, and sell this Samsung Jekyll and Hyde machine :S
Again, thanks everyone for your help.
deezy7 said:
Androiderer and Beast, and everyone else, thanks for the helpful replies!!
I decided to just go through Samsung Canada themselves, and I wrote the following in one of the other threads:
Samsung Electronics Canada Inc.
1-800-726-7864
Second call got through, first went to voicemail, redialed right away. Talking to them now.
So during the call, I was told that I would have to take the phone back to where I bought it and send it in from there. I then advised the guy I was talking to that I had read that other people were able to get Samsung to send out the shipping label and do the repair. He double checked and confirmed it, and is in the process of preparing the repair order right now. Have the phone handy, because they will ask for the phone's Serial Number (S/N) behind the battery. 7-14 days business days is the estimated repair time, and no cost. He estimated the label will take about 24 hours or less to be e-mailed to me. Hope this information helps. All told the process took about 20 minutes, depending on the knowledge of the csr.
Good luck everyone....
Doing it this way, I never had to leave the warmth of my office lol. The phone is now in a box with the label, waiting to be picked up.
LUCKILY I hadn't sold my old HTC Tytn II Kaiser that I have Android flashed on, so I don't have to go Android-less!! Man that phone is so reliable...it's a massive brick, but so reliable...I was going to sell it, but now I think it will remain a permanent mainstay as my trusty Android backup phone. I may even consider getting another HTC phone for Android, and sell this Samsung Jekyll and Hyde machine :S
Again, thanks everyone for your help.
Click to expand...
Click to collapse
Anything special you said in your conversation? I called Samsung twice and they did not know about the whole shipping label via email thing, insisted on going to the service provider.
Hey that's great news. let us know how long it takes to get your phone back.
does any one know how to find out when i exact date that i purchased my galaxy s? cause i need one to do the promotional offer they doing thanks in advance
Look at your receipt...?
i cant find one anywhere :/ i thought there might be a code like *(hash)06(hash)
The phone will only know things that are programed into it, like the date it was activated or turned on or the info on the sim card. It is not able to read our minds and see the date it was purchased on, unless you told it.
sareen said:
does any one know how to find out when i exact date that i purchased my galaxy s? cause i need one to do the promotional offer they doing thanks in advance
Click to expand...
Click to collapse
if you paid by credit card, that's the best proof
or your first invoice from the cell phone company
will show the first day you activated the phone
The only true measure of the exact date of purchase is the receipt .
Date of activation of the phone may be different to date of purchase .
jje
Hi people I just bought an used Samsung Galaxy S, and I'm worried about the seller, the item works perfectly but I mostly bought it to use it as a game console, means I wont be using it as a cellphone of have a SIM card on it, it's just for WIFI navigation, to listen music, etc.
Since I (We) can't trust people over the internet, the seller will probably will call his/her old cellphone company and ask to block the cellphone by the IMEI, what would happen if I change the current IMEI to "000..000" or any other random number, will the cellphone work even if the seller told his/her company to block the cellphone, as I said before i just will use it for entertainment, not for making calls so it wont be connected to the network.
I'm asking this because my sister bought a cellphone 1 year ago and it was working as usual for 2 weeks or so then it got blocked by the company because the seller blocked the cellphone by IMEI on his cellphone company.
Thanks in advance for any kind of help.
Changing your IMEI is illegal.
If you're worried about the seller, why in the world did you buy it? Seriously.
Maybe the seller didn't contact the carrier about the IMEI, but the person who it was stolen from did. Maybe something to think about.
Like Electrotune said changing the IMEI is illegal (and I doubt anyone would help you with this).
Also you have to understand the IMEI is not just a text file where you change you can probably corrupt it but not change it.
By the way why would the seller do this? Did you buy it from ebay or from someone on the street? There is always some sort of protection if you bought it from ebay for example or used your credit card.
I think you are going the hard way about this....
K.
Why on earth would the seller report the phone stolen after he voluntarily sold it to you? Unless.... the seller stole the phone and you feel the price was so good because of it. And you think the person who was robbed of his phone will report it stolen.
Which means you knowingly bought a stolen phone. And why would you buy a 580 dollar smartphone to use ONLY as a gaming system? There arent that many awesome games for Android.
So who cares if the IMEI is blocked for you stolen phone. If your not going to put a sim in it and use it as a phone it wont matter. Keep enjoying your stolen phone!
I bought several used phones in my life, including galaxy s and my imei was never blocked. I think they do it only when the phone is reported stolen. Why would the seller do that? And even if he did, you go to your network operator and show him the papers that you bought the phone legally.
Wouldn't a tegra2 tablet be much better for gaming? Or even an iPod Touch? There are better games for iOs and an iPod Touch would be cheaper...
Sent from my GT-I9000 using XDA App
I think the TS is asking for a "how-to" to circumvent theft reporting. This topic should be closed.
radekgers said:
I bought several used phones in my life, including galaxy s and my imei was never blocked. I think they do it only when the phone is reported stolen. Why would the seller do that? And even if he did, you go to your network operator and show him the papers that you bought the phone legally.
Wouldn't a tegra2 tablet be much better for gaming? Or even an iPod Touch? There are better games for iOs and an iPod Touch would be cheaper...
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
Actually it happens quite a lot. They buy on contract, sell the phone for a couple of hundred just low enough to make it sweet but not to low to arouse suspicion and then state a non recoverable (non PayPal) payment method. It is a well known scam. Some also do it o
utr of sheer malice for not getting the price they wanted.
The above comment still applies though in the first instance as doing this is fraud and theft from the supplier.
Sheer malice aside, why people do it? They get some kind of insurance money or something? Aren't they afraid that the buyer may make some kind of problems? Like go to the police.
Sent from my GT-I9000 using XDA App
First of all, changing imei isn't illegal everywhere, but to answer you question if the operator blocks ypur imei you will be able to use it as a game console, as they pnly block the network functions (and not the phone)
Sent from my GT-I5700 using XDA Premium App
Hmmm. I smell horse processed oats in this "use it for gaming" pile...
Blade
ManuCasas said:
Hi people I just bought an used Samsung Galaxy S, and I'm worried about the seller, the item works perfectly but I mostly bought it to use it as a game console, means I wont be using it as a cellphone of have a SIM card on it, it's just for WIFI navigation, to listen music, etc.
Since I (We) can't trust people over the internet, the seller will probably will call his/her old cellphone company and ask to block the cellphone by the IMEI, what would happen if I change the current IMEI to "000..000" or any other random number, will the cellphone work even if the seller told his/her company to block the cellphone, as I said before i just will use it for entertainment, not for making calls so it wont be connected to the network.
I'm asking this because my sister bought a cellphone 1 year ago and it was working as usual for 2 weeks or so then it got blocked by the company because the seller blocked the cellphone by IMEI on his cellphone company.
Thanks in advance for any kind of help.
Click to expand...
Click to collapse
hum weird, weird, wierd..... why would you care changing the imei anyway?, if the provider lock it, as you said you won't use the phone part.
Or maybe, you simply try to do a makeup of a stollen phone.... (...since you don't trust the seller, why should i/we trust you?...hum??? fishy anyway)
In all case it's illegal.
I own a Samsung. Gs myself from my carrier its clearly not stolen but I must admit I would like to know this myself
Although I want to know purely out of curiousity and in the case my phone got stolen
In summary it can be done
Is it an easy process because I bloody well hope not
Sent from my GT-I9000 using Tapatalk
If you just wanted something for gaming, why not buy an iPod touch or something? or a PSP Go or w/e
Why indeed!
People are always asking why one would want to change her IMEI other than for illegal reasons. I've got a perfectly legal reason that I share with a rapidly increasing number of others. I changed carriers and want to sell my old phone. I have no idea who will buy it or for what purpose they will use it. Doesn't it seem obvious that I would be utterly foolish to leave anything on that phone that could be traced back to me?
If I can't remove its past link to me I simply will not be able sell that phone without the potential of unthinkable liability (indefinite imprisonment without any due process in the U.S. were it used by the buyer for the purpose of terror.) That currently indelible link to me is its IMEI!
Or you could just get a receipt.......
To remember the most important thing: Your Samsung service center might not accept your phone for repairing. e.g. My Galaxy Tab which has replaced motherboard got bricked. The helper in Hong Kong required a proof that why the IMEI got changed. Fortunately I brought my repair description from another Samsung service center.
i ordered it on ebay!after ordering it i saw this in the description "The box is Re-Packaged by us after unlocking along with a high quality OEM battery and charger.
OEM Battery/Charger is a compatible Battery/Charger and NOT manufactured by Samsung".anyone bought it on ebay!did u get the same or should i cancel the order?
I ordered from ebay , i got the original samsung battery and charger. so check other sellers
bhaskar1590 said:
i ordered it on ebay!after ordering it i saw this in the description "The box is Re-Packaged by us after unlocking along with a high quality OEM battery and charger.
OEM Battery/Charger is a compatible Battery/Charger and NOT manufactured by Samsung".anyone bought it on ebay!did u get the same or should i cancel the order?
Click to expand...
Click to collapse
Few things to consider (now and later):
- if the seller specified no returns, or specific conditions for returns, you'll be forced to respect those conditions, as per eBay rules.
- other people (including myself) are using OEM Battery/Chargers with no issues.
- if something is too good to be true (too cheap), it's probably not.
- you should have asked why the original charger/battery wasn't included; personally for me this indicates either a refurbished phone or an overworked phone, or that the owner was careless, or even worse, a stolen phone (but it depends on circumstances, ofc).
- if the item doesn't correspond to the description, you can open a dispute in eBay/PayPal
it is mentioned in the description that it is a brand new phone
can anyone confirm that there are no issues with the oem battery/charger?
EnderPsp said:
- other people (including myself) are using OEM Battery/Chargers with no issues.
Click to expand...
Click to collapse
As the man said
i am counting on it!if it is a matter of concern i will cancel the order and buy it from other seller!or else i will go on with it!
well i too have ordered from cell-force.in in ebay
maybe my shipment will come either today or tomorrow
will give my feedback here
PS: i asked the seller and he said he is providing original battery and charger, and he has good rating also
but keeping fingers crossed
i bought it from cart 2 india!i am cancelling it!they are not even providing the earphones!do not opt for cart 2 india!waste of money and time!cell forcein looked more promising!please post after you receive your phone!
I Have ordered around 6 Samsung focus from two different sellers.
Cell-force.in
Cart2india
The device and accessories offered by cellforce are genuine and original also y=the shipping time is minimum. wheres cart2india gives oem battery and charger also doest provide earphones also the shipping time takes around 10-15 days.
Returned the phone to the seller as i was not happy with the accessories. Got the refund
I will highly recommend cellforce for the genuine product he sells
i am also returning it!i ordered it on sep 27th!i did not receive it till now!i messaged him to cancel the order!so how many days did it take to get the refund?
Hi All,
DONT ORDER FROM CART2INDIA!!. The listing itself says Local (read FAKE).
I recd the Phone (its new!!!), was of old version software (OS.7008) (Hardware ver:1.4) made in Dec'10.
NO OEM SAMSUNG BATTERY..
NO USB DATA CABLE
NO HEADPHONE
SO NOW BUYING TIPS.
(i) Ask Vendor : NEW or REfurbished or Returned phone (These both appears NEW)
(ii) Ask Hardware version : 1.4 is new (1.3 is old)
(iii) OS can be updated... so really no issue.
(iv) Items bundled (AT&T bundles headphone, manual, data cable, oem charger and oem battery.
Google to find Refurbished....
Any questions..?? HAPPY TO HELP
Best pointer is check the box colour.
If it is AT&T white and orange box then you are safe.
But in Indian eBay,I have seen listings saying new box packed but box is white blue which indicates AT&T refurbished.
I will get my phone today from a seller cellphone.in. If the phone is hardware version 1.4.Can you upgrade to mango os?.and after mango upgrade do I have to unlock the phone?I am using Vodafone sim card in bombay
me and my friend got our phones on friday from cellforce
the box is some white/blue with samsung logo only. it has insets, data cable, charger head and earphones, all original, i bet, local make cannot be so good
phone is hardware 1.3, but no problem. works good. no sign of damage or anything
good phone
unlocked, and easily updated to mango by using Zune
i will recommend him
also, as far as the hardware version is concerned, i am not sure, but that may be any minor change
also, about new or refurbished, i don't know. i don't think we can do anything about this. i believe that Apple is also selling all the refurbished 3GS in India as new
and also, considering the price, it is way better than the cheapest windows phone (omnia W) available in India
so that's not a bad deal at all
and about warranty, just take care of your phones hardware for 1 year, as software is not a problem
its a good deal guys, go for it. you wont regret
I got my phone yesterday.It is V 1.4 firmware.zune found one update for thr phone.This update is for Feb.2011.Still no mango update for my phone
Hey Guys.,
Remember Hardware version 1.3 is very old. Ver 1.4 is new one and Probably Updated memory configuration. Ver.1.3 was stopped in OCT'10 itself. SO you have got a OLD stock or REFURBISHED or RETURNED phone
Point.2 . MANGO update is under testing for ver.1.4. So ver1.4 users have to WAIT.. Ver.1.3 users can easily update to Mango. Use Zune and google "mango update for focus".
Point.3: Dont Update the software once you have gotten the phone. First UNLOCK the Software using ChevronWP7 and unlock the software first. Some users got locked after updating the OS version, but some are lucky..
Point.4: AT&T reurbished Phones (Ver.14) are good and same as NEW Ones! So dont worry abt refurbishment. Manufacturer refurbished phones are Value For Money!!! On the box AT&T logo in Blue and white box with NO Samsung Logo means ""REFURBISHED". I got a refurbished phone, ALL NEW, but it got "HEATED" up upon continual talk time... say if you speak for 15 minutes continually, it will Turn inot Iron BOX. And each phone will behave on its own, due to various issues with individual phones!!!!!!!!
Enough???
ashokeez said:
Hey Guys.,
Remember Hardware version 1.3 is very old. Ver 1.4 is new one and Probably Updated memory configuration. Ver.1.3 was stopped in OCT'10 itself. SO you have got a OLD stock or REFURBISHED or RETURNED phone
Point.2 . MANGO update is under testing for ver.1.4. So ver1.4 users have to WAIT.. Ver.1.3 users can easily update to Mango. Use Zune and google "mango update for focus".
Point.3: Dont Update the software once you have gotten the phone. First UNLOCK the Software using ChevronWP7 and unlock the software first. Some users got locked after updating the OS version, but some are lucky..
Point.4: AT&T reurbished Phones (Ver.14) are good and same as NEW Ones! So dont worry abt refurbishment. Manufacturer refurbished phones are Value For Money!!! On the box AT&T logo in Blue and white box with NO Samsung Logo means ""REFURBISHED". I got a refurbished phone, ALL NEW, but it got "HEATED" up upon continual talk time... say if you speak for 15 minutes continually, it will Turn inot Iron BOX. And each phone will behave on its own, due to various issues with individual phones!!!!!!!!
Enough???
Click to expand...
Click to collapse
Your point being?
1. I'd like to see some proof of hw revision 1.3 stopped in Oct 2010. Afaik, first 1.4 revisions were spotted around March. Even assuming the 1.3 hw revision was stopped from production, assuming *every* 1.3 Focus has been sold, is far fetched. Also, from what I've been reading, people got hw v1.3 as refurbished as well, which also makes sense in the context of unwanted returns.
2. That's unfortunate at best.
3. This goes for all Focuses, regardless of revisions/version etc
4. Refurbished is NOT new.
Also, there are no "issues with individual phones". "Different issues with each phone", yes, possible.
Heating after 15 min talking is definitely abnormal. I've been on conversations for 25 minutes and the phone got warmer, but not hot.
Also, talking is similar to using data connection (3G or WiFi) as voice is still data. I've been using WiFi for hours without getting hot. Warm yes, hot no.
i got my phone 2 days back!its 1.4v!i updated it to mango yesterday night!
hi bhasker
My phone version(firmware) is also 1.4,I can not get mango update(officially or forced) as of today.Are there any major changes(besides custom ringer tones and cut/paste).Some say focus is slow for mango(mutitasking)
I purchased an LG G4 H811 on EBAY for $129. The phone had a manufacturing date of 2015 June, I believe.
I received the phone, charged it overnight, and turned it on. The phone went through setup and asked for my GMail and password. After connecting to my wireless router, I allowed the phone to update/install all of my apps.
The phone worked GREAT! Just like my G3 only snappier......About two hours later, I left my home and walked about two miles to a local drugstore. I called a friend to tell him about my phone and how nice it felt and performed. I noticed the phone felt hot, but I was outside at noon so I thought nothing of it. I got home and nothing was responding so I pulled the battery. Upon booting, the phone BOOTLOOPED! Crap........
I pulled the battery again. The phone booted normally this time but ran slowly and locked up again, HOT!. Now the phone would never finish booting. Since I bought the phone from an EBAY member (STORE FRONT), I was certain it was refurbished. I called LG, got an RMA number and sent it in. The company received the phone and later responded that I would have to pay for the repair. The repair would cost $79. I called to pay the money because I thought I wanted the phone working once and for all, BOOTLOOPFREE...
A representative said they had decided to fix the phone free of charge under an extended warranty. WOW!! I never asked for this to be done, but the representative I talked to said it would be no problem but it would take a few days for the repair to be done and that I would receive a tracking number. How cool is this? I did not push, cry, scream or threaten. LG simply volunteered to fix the phone free after initially wanting money to do so. Perhaps some of you will have the same luck with your phones. Mine was clearly out of the one year warranty and I do not know if the phone was refurbished or not. All I know is that LG volunteered to do the repair THIS WEEK (April 27-May4) without any argument or request from me.
Good luck.........
you aren't the exception. I too had my phone repaired for free. And as far as im aware, lg has been doing this for the g4 for the past year or so.
both out of warranty.?
raptorddd said:
both out of warranty.?
Click to expand...
Click to collapse
I bought mine from ebay in early 2016. It bootlooped in December 2016 and i got it fixed in late january.
jmacguire said:
I purchased an LG G4 H811 on EBAY for $129. The phone had a manufacturing date of 2015 June, I believe.
I received the phone, charged it overnight, and turned it on. The phone went through setup and asked for my GMail and password. After connecting to my wireless router, I allowed the phone to update/install all of my apps.
The phone worked GREAT! Just like my G3 only snappier......About two hours later, I left my home and walked about two miles to a local drugstore. I called a friend to tell him about my phone and how nice it felt and performed. I noticed the phone felt hot, but I was outside at noon so I thought nothing of it. I got home and nothing was responding so I pulled the battery. Upon booting, the phone BOOTLOOPED! Crap........
I pulled the battery again. The phone booted normally this time but ran slowly and locked up again, HOT!. Now the phone would never finish booting. Since I bought the phone from an EBAY member (STORE FRONT), I was certain it was refurbished. I called LG, got an RMA number and sent it in. The company received the phone and later responded that I would have to pay for the repair. The repair would cost $79. I called to pay the money because I thought I wanted the phone working once and for all, BOOTLOOPFREE...
A representative said they had decided to fix the phone free of charge under an extended warranty. WOW!! I never asked for this to be done, but the representative I talked to said it would be no problem but it would take a few days for the repair to be done and that I would receive a tracking number. How cool is this? I did not push, cry, scream or threaten. LG simply volunteered to fix the phone free after initially wanting money to do so. Perhaps some of you will have the same luck with your phones. Mine was clearly out of the one year warranty and I do not know if the phone was refurbished or not. All I know is that LG volunteered to do the repair THIS WEEK (April 27-May4) without any argument or request from me.
Good luck.........
Click to expand...
Click to collapse
Was your data preserved after repair? And when you called what information do they ask after you tell them your having trouble with a LG G4 stuck in bootloop?
Did it have the same manufacture date when it was returned? Just wondering if they replaced the entire motherboard or just fixed it.
The one I bought on ebay was a 602 (February 2016) model. Rather than buying from a high-volume clearing house that couldn't be bothered, I bought from a private seller who volunteered the manufacture date. My brother has a 507 model he's still making payments on through T-Mobile. Hopefully LG's warranty extension for this issue will last until the bootloop bites him.
They repaired my wife's phone no questions asked. Didn't even need the proof of purchase. We bought it the month it was released so it was way out of warranty. Free shipping and everything. Took about a week.
Ken4G said:
They repaired my wife's phone no questions asked. Didn't even need the proof of purchase. We bought it the month it was released so it was way out of warranty. Free shipping and everything. Took about a week.
Click to expand...
Click to collapse
Recently? And all data was saved?
Jaramirez said:
Recently? And all data was saved?
Click to expand...
Click to collapse
Yes, about 3 weeks ago they did it. It was totally wiped. I set it up all through LG web chat. All I sent in was the phone with no backing, no SD card no Sim chip. They sent it back with a new board and wiped.
Ken4G said:
Yes, about 3 weeks ago they did it. It was totally wiped. I set it up all through LG web chat. All I sent in was the phone with no backing, no SD card no Sim chip. They sent it back with a new board and wiped.
Click to expand...
Click to collapse
Same mine is going out today also did everything through chat. I wonder if the new board is revised and won't cause the same issue anymore. Yeah figured they wipe everything because of privacy concerns.
This is the email I got from LG saying that the diagnostic showed that the phone was not charging with the cable... Wth that's not what I sent it in for. Mine was stuck boot looping so now I'm curious to know what you guys got for an email and what the diagnostics showed.
Apparently it's on it's way back to me I just hope that they fixed the boot loop too if not I'm going to be super ticked off!
So it appears as it may just be general terms used on emails but I got final email saying that the board was indeed swapped out as part of the repair so what a relief... Still wonder if the "new" boards are any better than the ones on the phone already. Hmm only time will tell.
My G4 is supposed to be here on Wednesday, in which they also told me they had to swap out the board. Not surprising since it went from bootlooping to not even turning on, which means all my data was lost. Makes me glad that pictures can be saved to SD at least. After trying to get it to boot to make a backup by using the freezer trick, it just decided to give up the ghost.
Props to LG though, since I made an RMA 2 months ago and only recently had the means to send it back. Turnaround time was quick too; I was expecting at least a month. I've been using a ZTE ZMax as a backup and while not awful, I wouldn't mind having my G4 back.
I plan on throttling the CPU this time so it doesn't get too hot, unless someone can tell me they fixed the issue and there's nothing to worry about now.
When you folks get your "new" boards back, make sure to run that LG Info app on the Play Market and show a screenshot of the info it provides including the motherboard date - I'm interested to see what that shows and not what might be printed on the actual board aka the silk-screening. I know they can change that info without many hassles with the hardware they have just like they can reprogram an old or new board with the same IMEI anytime they want so, I'm pretty curious to see what these new(er) boards are showing for info/revisions/etc.
br0adband said:
When you folks get your "new" boards back, make sure to run that LG Info app on the Play Market and show a screenshot of the info it provides including the motherboard date - I'm interested to see what that shows and not what might be printed on the actual board aka the silk-screening. I know they can change that info without many hassles with the hardware they have just like they can reprogram an old or new board with the same IMEI anytime they want so, I'm pretty curious to see what these new(er) boards are showing for info/revisions/etc.
Click to expand...
Click to collapse
1) LG repaired my H811 in January. It was returned to me with data wiped *and* the IMEI and date of manufacture *did not* change.
2) There has only ever been the one revision 1.0 for the H811.
Some tips: I purchased a "Certified Refurbished" phone off Swappa in February of last year with a 505 serial number. The phone bootlooped in January, within the year of warranty. At least so far as the G4 is concerned LG has been providing warranty service under two circumstances: 1) If the date of the repair request in within 15 months of the serial number date, they are not requiring a receipt and they have fixed phones for free purchased from Swappa and Ebay or 2) if the date of repair is more than 15 months from the serial number date they will request a receipt if you initiate the repair online. If your receipt has any indication that the phone is used or refurbished they will not do the repair for free. In that instance, you should avoid providing a receipt. Many people have had their phones repaired without a receipt but if you are beyond the 15 months I'm not sure how you avoid that. My guess is that if you provide a Paypal receipt from Ebay, they will have no sure way of knowing whether or not the phone was purchased used and they don't ask. If you provide a screen shot of your Swappa sale, it may very well indicate the phone was used and they will charge for the repair.
So far my phone has worked perfectly. I did not mind paying the $79. I bought the phone knowing there was every chance it would bootloop. I like LG products when they work.
PS - About six months after LG repaired the phone they called me to say that it had been a mistake to charge me. They sent me a check for the entire amount. Yay!
I've had four G4 devices bootloop and been repaired without issues, all of them 505 models, all 4 of them within the past 7 months (so they're all outside the 15 month extended period), and not once has the 505 serial number been called into the situation at all - what matters is the date of actual purchase for a warranty claims.
AT&T, Sprint, T-Mobile, and Verizon were still selling the G4 through February of this year (2017) so, all one has to do (with any carrier actually) is tell LG you bought the device in late 2016 and that's that, instant warranty coverage and they won't even hassle you for a receipt - at least they haven't in my experience of having G4's repaired by initiating the RMA using the online chat support.
The G4 is known to be defective, period, and as far as I'm concerned that makes every single one of them ever manufactured to be valid for a warranty claim and I don't give a damn about dates on a calendar or the first three digits of a serial number.
My G4 arrived today, but it's currently at home. I'll edit this post when I bring it with me tomorrow to get set up and rooted and nougated and give you the info you want.
The app and silkscreen match. It says 9/2015 as manufacture date.
Guess LG is scared of the class action lawsuit against then for this problem. So now they warranty anybody I guess. This won't stop the lawsuit though.
Sent from my SM-G955U using Tapatalk
Hello Folks,
I just wanted to add and make an update to this discussion
I got my phone of craiglist brand new back in Oct 2015. I had the issue of running extremely hot but never bootlooped for me until June of 2017, it just went dead and will not restart. Its the t mobile version. I googled to find a fix and read about other user experiences. I called LG and I made up a date of purchase to Oct 2016 and was able to get a rma from lg. I sent it in on June 6th and got it back 10 days later.
They claim in their repair info that they changed the mother board.
Well the phone now had additional issues such as
1) Will turn off and restart 5 times in 6 days
2) Will drop saved bluettooth connection
3) Running google map will cause to run hot
4) Using google map, pandora and bluetooth will cause it to restart and run hot
So in my opinion changing mother board does not fix the issue and with the replacement, what they are doing it is forcing the phone to restart when it gets hot based on my experience.
I sent the phone back and listed the various issues after experience 8 days of frustration since repair. Its been with them now for past 3 days and still under diagnostic and I am waiting to get it back.....
Based on what I read on this thread, wondering if anyone has a link to class action lawsuit that we can join? and for those who had their phone fixed/repaired...how is it running since and what carrier you are on?
Thanks
Update - I called LG after they received the phone last wednesday and it was sitting under diagnostic status. I asked the CS Rep when I will expect to get back. He looked up the same information that I saw on the website line to RMA. He then I guess sent a request for information and hour later I get a call from LG asking me what issues I am having as they did not find anything wrong with GPS, Bluetooth , I reminded them of my list and asked them to run bluetooth, gps and pandora at the same time and watch the phone heat up and shut down....he then thanked me and checked the status this afternoon and it moved a notch to in repair.......
Saga continues