Pc conection Probem - Captivate Q&A, Help & Troubleshooting

Hello
Whe i put usb cable in phone and i chose kies or somethig alse comepter doesn see phone what can i do ?

Try mass storage. you should get a notification to mount usb.
Sent from my SAMSUNG-SGH-I897 using XDA

jes2389 said:
Try mass storage. you should get a notification to mount usb.
Sent from my SAMSUNG-SGH-I897 using XDA
Click to expand...
Click to collapse
its steel doesnt work

Try installing the drivers, o got mines from samsung download page.
downloadcenter.samsung.com/content/SW/201007/20100716004231953/SGH-i897_Captivate_USB_Drivers_5_02_0_2.zip

™aNdRoId™ said:
its steel doesnt work
Click to expand...
Click to collapse
Are you using the Samsung cable that came with the phone? Some computers don't like it. My Mac refuses to mount my Captivate with the Samsung cable. Try a Motorola cable if you can find one.

Have you looked through the options available in the "Captivate Connection Issues" thread? You might find something in there to help you out.

Related

[Q] PC won't recognize my sisters captivate, mine works fine though.

My sister has the same phone as me, and I havent flashed a new rom for her since she bought it. (shes running SRE 1.2.1a)
I had no problems with this phone before, but now when I went to plug it up just to backup all her stuff my PC won't recognize it. "USB Device Not Recognized" message on PC.
Its set on USB mass storage mode, and USB debugging is checked. I also tired manually installing the driver again, but it still doesn't work. Any ideas?
Long shot but try a different usb port.
Where did you get the usb drivers. There are a couple of sources. Maybe trying a second source may help.
Sent from my SCH-I897 using XDA App
mcord11758 said:
Long shot but try a different usb port.
Where did you get the usb drivers. There are a couple of sources. Maybe trying a second source may help.
Sent from my SCH-I897 using XDA App
Click to expand...
Click to collapse
tried different ports, also just tried a different computer. Still no luck.
I want to try to just flash a different rom through rom manager, but i dont wanna brick it. If the phone is messed up she can at least use it with her old rom.
Where did you get the drivers. There are some provided by samsung, and there are different drivers that can be found on this forum
Sent from my SCH-I897 using XDA App
mcord11758 said:
Where did you get the drivers. There are some provided by samsung, and there are different drivers that can be found on this forum
Sent from my SCH-I897 using XDA App
Click to expand...
Click to collapse
tried a couple different ones. They work on my captivate, so why wouldnt they work on hers?
lourivellini said:
tried a couple different ones. They work on my captivate, so why wouldnt they work on hers?
Click to expand...
Click to collapse
Who knows but it is with a shot
Sent from my SCH-I897 using XDA App
mcord11758 said:
Who knows but it is with a shotp
Click to expand...
Click to collapse
I'm saying I've already tried it.
Good luck
Sent from my SCH-I897 using XDA App
Both phones on the same PC? I'm guessing the could be the cause of the problem. First off, I'd try connecting her phone using another computer. You might try a fresh boot on the PC and the phone.
Did you "mount the drive" which is done from the pull-down menu on the 'phone which comes up right after the USB cable is plugged in. If that does not come up, I'd guess the "two phones on one computer" might be the problem.

[Q] Having trouble connecting Thrill to Pc

I 've downloaded the LG thrill driver and everytime I connect the phone to my pc, drives E and F pop up but when I click on them it says please insert disk into drive. I've formatted the F drive and still the same thing. Any suggestions would be greatly appreciated.
s0urc3f0ur said:
I 've downloaded the LG thrill driver and everytime I connect the phone to my pc, drives E and F pop up but when I click on them it says please insert disk into drive. I've formatted the F drive and still the same thing. Any suggestions would be greatly appreciated.
Click to expand...
Click to collapse
Did you mount them on your phone? In your notification bar, there should be a notification that you connected a USB and if you click on it, it should give you the option to connect to the PC.
Yes. I clicked the option to enable usb on the phone.
s0urc3f0ur said:
Yes. I clicked the option to enable usb on the phone.
Click to expand...
Click to collapse
When you installed the drivers, did it show that all of them were successfully installed? Maybe try re-installing them?
Did you go into sd and storage settings and uncheck mass storage mode only? Uncheck that to enable the other usb modes and devices.
Sent from my LG-P925 using XDA App
so i re-installed the drivers and made sure mass storage was unchecked and i still get the same thing. only this time the phone shows up in the devices window, but i can't do anything with it excpet view the properties of the phone. Is there some sort of software interface that i need to dl? Thank you again for your assistance
What operating system are u on. I connected mine without manually installing any drivers on windows 7
Sent from my LG-P925 using xda premium
windows 7 as well.
Which cable are you using? have you tried a different one?
when you put the drivers on did you manually install them or did you run through the process windows does after plugging in the phone
And are you positive you got the correct drivers? Remember...uninstall the old drivers before attempting new install
Sent from my SAMSUNG-SGH-I997 using XDA App
00mred00 said:
Which cable are you using? have you tried a different one?
Click to expand...
Click to collapse
I tried using the cable that came with it, as well as an extra one i had laying around
00mred00 said:
when you put the drivers on did you manually install them or did you run through the process windows does after plugging in the phone?
Click to expand...
Click to collapse
I ran the setup wizard for them
00mred00 said:
And are you positive you got the correct drivers? Remember...uninstall the old drivers before attempting new install
Click to expand...
Click to collapse
I'm pretty sure they are the right drivers, and yes I uninstalled them
after trying to hook up my wife's inspire and getting the same result, I believe it's my computer, I just don't know what it is.
Bad USB port? Do you have another PC you can use?
Sent from my LG-P925 using XDA App
Well I fixed it! The solution was to simply re-boot my PC with the phone plugged in! Thank you all again for your suggestions!

Can't connect to pc

Bought this Galaxy S yesterday
I cant get it to connect to my pc
i have done the following.
-installed and reinstalled Kies several times
-Installed and reinstalled drivers several times
-Tried 4 different usb cables
-Tried in USB debugging mode
My phone connects to the pc and then i get a message that my phone is not recognized (windows error 43)
The phone does charge . I have tried all of the options like Samsung Kies , Mass storage , Media player
Nothing seems to work when i select media player option the mpt application starts to crash , i have read on forums that if the mtp crashes i can just select mass storage mode but when i select mass storage mode my pc says device not recognized
When i checked the Build info it says on Kernel Version 2.6.29 [email protected] #4
Firmware version is 2.1-update-1
Build number is Eclair.XWJM2
Please help me with this , i thought maybe there if i flash everything but in order to flash it i need to connect it to my pc which is becoming impossible
Maybe you get more help if you post this to right section.
A new phone right? Take it back to samsung
Sent from my GT-I9000 using XDA App
No no no no its not brand new , bought it used and the guy was selling because of this problem
jnr21 said:
Maybe you get more help if you post this to right section.
Click to expand...
Click to collapse
where is the right section?
shasul said:
No no no no its not brand new , bought it used and the guy was selling because of this problem
Click to expand...
Click to collapse
Have you questioned the guy your buying from what's the problem?
And how did he/she get that problem?
Sent from my GT-I9000 using XDA App
roundbelly said:
Have you questioned the guy your buying from what's the problem?
And how did he/she get that problem?
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
He said its a software fault , the whole thing needs to be reflashed but i can find a way to reflash it without pluging it into the pc
This problem was the reason the guy was selling it
help
tooshort
shasul said:
help
tooshort
Click to expand...
Click to collapse
What are you trying to do? Update your phone through kies? Or do you plan on using Odin?
Sent from my GT-I9000 using xda premium
I have the same problem i have 2 ssgs's and one conects fine to odin but the other say usb malfunction ect ect. i Flashed one to the ICS 4.01 and now the usb wont work at all
Jason123420 said:
What are you trying to do? Update your phone through kies? Or do you plan on using Odin?
Sent from my GT-I9000 using xda premium
Click to expand...
Click to collapse
I'm trying to see if the issue gets resolved after upgrading the firmware
My computer detects the phone but says there is something wrong with the device
So i guess Odin will also be unable to detect it
shasul said:
I'm trying to see if the issue gets resolved after upgrading the firmware
My computer detects the phone but says there is something wrong with the device
So i guess Odin will also be unable to detect it
Click to expand...
Click to collapse
Well uninstall kies.. install the samsungs USB drivers and see if Odin detects your phone... and if it does flash the firmware of your choice
Sent from my GT-I9000 using xda premium
Fishy...
shasul said:
He said its a software fault , the whole thing needs to be reflashed but i can find a way to reflash it without pluging it into the pc
This problem was the reason the guy was selling it
Click to expand...
Click to collapse
Are you absolutely sure that the guy sold it coz he WANTED to, & not coz he HAD to??
It's quite probable that he damaged it & then since can't fix it, so sold it away!
Anyway, Try factory reset!
If that doesn't work,
Use the Volume DOWN+Home+Power button combo to get into DOWNLOAD MODE, THEN see if the PC detects a device connected. With all those drivers, it should.
If it does, then you can go ahead & flash it using Odin, or EZOdin
gokussjx said:
Are you absolutely sure that the guy sold it coz he WANTED to, & not coz he HAD to??
It's quite probable that he damaged it & then since can't fix it, so sold it away!
Anyway, Try factory reset!
If that doesn't work,
Use the Volume DOWN+Home+Power button combo to get into DOWNLOAD MODE, THEN see if the PC detects a device connected. With all those drivers, it should.
If it does, then you can go ahead & flash it using Odin, or EZOdin
Click to expand...
Click to collapse
Even after putting it in download mode my pc says there is something wrong with this device and its not recognizing it , but when i plug it in my pc it does give me the message
Well then looks like your outta luck
Sent from my GT-I9000 using xda premium
I'll check if the phone still has warranty
I've got a micro sd card reader , cant i just load up files on the micro sd card and then update / flash it?

Need help guys!

I just got my Note last week. I am trying to sync my phone to laptop. But somehow, it gets stuck on "connecting". Any tips or other alternatives? Thanks in advance. I plan on rooting my phone. Thats why I need to back up my phone first. Thanks in advance!
What OS are you using? Did you install the USB drivers?
Windows. Yes I in stalled it. But somehow it says that its not properly installed. And problems may occur. I dont know the reason. I tried, reinstalling it, but still same problem. Can I sync it wirelessly?
Hi.
I had the same problem, but it worked after I unchecked the USB Debugging.
Regards
Your problem is most probably the usb debugging uncheck it and your phone is in kiesmode
Sent from my GT-N7000 using XDA App
Try uninstalling, downloading from the country website your phone is from. Or your csc is from. Download from the N7000 page kies. Then install and run as admin. If it doesnt connect perform the connection wizard, or connection troubleshooting. that will reinstall drivers. These steps work for me everytime.
Sent from my GT-N7000 using Tapatalk
bchehab said:
Hi.
I had the same problem, but it worked after I unchecked the USB Debugging.
Regards
Click to expand...
Click to collapse
where can I find the USB debugging? Sorry for newbie question. Thanks again!
gokenong said:
where can I find the USB debugging? Sorry for newbie question. Thanks again!
Click to expand...
Click to collapse
Settings -> Applications -> Development
ok, thanks! i'll try that one.
jeromepearce said:
Settings -> Applications -> Development
Click to expand...
Click to collapse
already tried. But when i plug my note to my laptop, still same problem. It says that not installed properly. The USB debugging is already unchecked. What should I do now? Should I try it in another computer?
Do a software update over wifi for your phone and downdload the latest kies from official website.
Sent from my GT-N7000 using xda premium
Sorry if this is a stupid answer but I was having a lot of trouble connecting my note to the PC. I was using a cable I used for all my phones that worked fine. Someone told me to try it with the cable Samsung supplied and after that it all worked fine. I just thought it might be worth trying.
Sent from my GT-N7000 using xda premium
RReckless said:
Sorry if this is a stupid answer but I was having a lot of trouble connecting my note to the PC. I was using a cable I used for all my phones that worked fine. Someone told me to try it with the cable Samsung supplied and after that it all worked fine. I just thought it might be worth trying.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
Not a stupid answer at all i see that happening a lot at work.
But wait, are you connecting via kies air? Kies wifi? Or kies usb?
As someone said, dl latest kies software via samsung.com and try.. If it doesnt work, try Use kies wifi.
Sent from my GT-N7000 using xda premium
zahix said:
Do a software update over wifi for your phone and downdload the latest kies from official website.
Click to expand...
Click to collapse
The wifi software update from settings . Not the kies one
Sent from my GT-N7000 using xda premium
gokenong said:
already tried. But when i plug my note to my laptop, still same problem. It says that not installed properly. The USB debugging is already unchecked. What should I do now? Should I try it in another computer?
Click to expand...
Click to collapse
Uninstall kies from your pc and install it again.Also try different usb port
RReckless said:
Sorry if this is a stupid answer but I was having a lot of trouble connecting my note to the PC. I was using a cable I used for all my phones that worked fine. Someone told me to try it with the cable Samsung supplied and after that it all worked fine. I just thought it might be worth trying.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
Yes, I am using the samsung provided USB cable already.
ngocdao said:
Not a stupid answer at all i see that happening a lot at work.
But wait, are you connecting via kies air? Kies wifi? Or kies usb?
As someone said, dl latest kies software via samsung.com and try.. If it doesnt work, try Use kies wifi.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
I am using the Kies usb. i already downloaded the Kies via the samsung website. And After I opened it, it says a newer version is available. So I updated. I also tried the Kies air, I can see the apps on my phone, but I seem cant find where is the sync button for me to make a back up for my phone. How do i use Kies wifi? Sorry again for these noob questions. First time to use android phones. Thanks again!
Kies wifi needs phone and computer to be on same router
Sent from my GT-N7000 using xda premium
ngocdao said:
Kies wifi needs phone and computer to be on same router
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
I already tried that one, the kies air. I can connect. But I can't find as to where the tab is for me to backup my phone. Thanks!
gokenong said:
I already tried that one, the kies air. I can connect. But I can't find as to where the tab is for me to backup my phone. Thanks!
Click to expand...
Click to collapse
Kies Air doesn't do that. The main (PC) KIES app does. But, even if you connect through KIES, it will only allow you to back up things like contacts, photos, ringtones etc. It won't be a full backup of your system.
What can help if KIES doesn't see your phone:
1. Installing the latest version of KIES (which you already did)
2. Making sure your phone is in the MTP (not USB memory) mode. It should be as a default, unless you actually click on "USB memory" button when connecting to PC
3. Unchecking "USB debugging"
4. Running the connection repair wizard in KIES (I have a local language version, so I don't know the exact English name) - this reinstalls drivers - and then connecting again.
5. Trying a different USB port or cable
6. Rebooting both the phone and computer
If all fails, then probably this is a problem with Windows drivers. Repairing this would require a bit of expertise and involves booting Windows in safe mode, checking which devices and drivers are actually installed and removing any that seem suspicious. If you have never done that, an easier option would be installing KIES on another computer and doing the backup there.
Theoretically, running the connection repair wizard in KIES should clean and reinstall the right drivers for your phone, but in practice this doesn't always work as it should.

Can't USB mount (for rooting)

Guys, I am just stuck.
I've tried installing the drivers. I've tried two different PC's. I've tried mounting USB storage and without. With debugging and without. But I can't get the captivate to mount with usb.
Can anyone help me?
What rom/firmware are u on ?
Did u try a different micro usb/usb cable ?? Different usb ports ??
Can u get in download mode and Odin recognize ur phone ??
See this thread also...http://forum.xda-developers.com/showthread.php?p=33227541
Sent from my SAMSUNG-SGH-I747 using xda premium
4-2ndtwin said:
What rom/firmware are u on ?
Did u try a different micro usb/usb cable ?? Different usb ports ??
Can u get in download mode and Odin recognize ur phone ??
See this thread also...http://forum.xda-developers.com/showthread.php?p=33227541
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
I've tried a motorolla, kindle, and a galaxy nexus usb cable. No difference.
I tried the front usb port and the back usb port on my desktop and one usb port on my laptop. No difference.
I can get into download mode, I don't know if Odin recognizes my phone though. Do I need drivers for that?
Odin will work with the samsung captivate drivers.
Sent from my SGH-I777 using xda premium
4-2ndtwin said:
Odin will work with the samsung captivate drivers.
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
Can't get the drivers to work on 4 machines. Haven't tried windows Xp yet.
drizzt5 said:
Can't get the drivers to work on 4 machines. Haven't tried windows Xp yet.
Click to expand...
Click to collapse
Are you installing the right ones? I mean, I've ran Odin on all Windows from xp and up (currently on W8).
Also, you could give Heimdall a shot (use a different USB port).
BWolf56 said:
Are you installing the right ones? I mean, I've ran Odin on all Windows from xp and up (currently on W8).
Also, you could give Heimdall a shot (use a different USB port).
Click to expand...
Click to collapse
I've tried all the recommended drivers. I'm currently letting my friend try on his machine to take out bias.
I'll try hiemdall soon but if the device with drivers isn't working I don't expect it to work.
drizzt5 said:
I've tried all the recommended drivers. I'm currently letting my friend try on his machine to take out bias.
I'll try hiemdall soon but if the device with drivers isn't working I don't expect it to work.
Click to expand...
Click to collapse
Heimdall is a bit different, it installs it's own drivers (hence why I mentioned to use on a different USB port).
BWolf56 said:
Heimdall is a bit different, it installs it's own drivers (hence why I mentioned to use on a different USB port).
Click to expand...
Click to collapse
Sounds promising. Let me try.
Nope. I can't get this damn thing to work.
Any other suggestions? I can't really do much without getting this connected.
drizzt5 said:
Nope. I can't get this damn thing to work.
Any other suggestions? I can't really do much without getting this connected.
Click to expand...
Click to collapse
The thread 4-2ndtwin linked has pretty much all the solutions to connection problems.. It's actually the first time I see it doesn't fix someone's connection problem.
Did you try all the his suggested in his thread?
BWolf56 said:
The thread 4-2ndtwin linked has pretty much all the solutions to connection problems.. It's actually the first time I see it doesn't fix someone's connection problem.
Did you try all the his suggested in his thread?
Click to expand...
Click to collapse
I think most of them.i don't have the original cable and don't know how to get it btw.
Let me look at the thread again.
Edit: only thing I haven't done is try it on Ubuntu....
Also. I should note that I can connect to Bluetooth on the computer but not USB.
drizzt5 said:
I think most of them.i don't have the original cable and don't know how to get it btw.
Let me look at the thread again.
Also. I should note that I can connect to Bluetooth on the computer but not USB.
Click to expand...
Click to collapse
Did you check to make sure all the 5 pins of the cable are fine and in contact?
And any samsung usb cable can do the trick, don't need to original per say. BB cable don't work for sure (data pins don't connect), I'm not sure about the others.
BWolf56 said:
Did you check to make sure all the 5 pins of the cable are fine and in contact?
And any samsung usb cable can do the trick, don't need to original per say. BB cable don't work for sure (data pins don't connect), I'm not sure about the others.
Click to expand...
Click to collapse
Tried with galaxy nexus cable. I'm pretty sure it was connected.
Anyway I can bypass this all with Bluetooth connection? Something I know works....
Edit: I'm starting to suspect that the USB pins are busted up somehow, allowing it to charge but not mount. If someone can show me how to root and stuff without using a USB cable once I'd be fine...
drizzt5 said:
Tried with galaxy nexus cable. I'm pretty sure it was connected.
Anyway I can bypass this all with Bluetooth connection? Something I know works....
Click to expand...
Click to collapse
You need to be connected with the USB if you want to root.
Yep...sounds like a bad port on the phone. U can check mobiletechvideos.com if u wanna pay to get it replaced.
Sent from my SAMSUNG-SGH-I747 using xda premium
There is no way to do this without USB?
drizzt5 said:
There is no way to do this without USB?
Click to expand...
Click to collapse
Actually, there *might* be. It's quite the shot in the dark though. I can't test it atm (Cappy is at home and I'm at work).
Look for TRusselo. In his sig, there's a 3e recovery fix (it's a bat file that removes the security check when trying to flash). But since it's supposed to be done through USB cable, you would have to grab the file it replaces and move it yourself using a file explorer (with root rights). Don't forget to make a backup of the original file
You could then put speedmod kernel (zip) on your internal, flash speedmod in recovery. (You might have to rename it to update.zip)
I know it seems a lot for rooting but it's the only way I can think of without a USB cable.
If that doesn't work, you will most likely have to get your USB port replaced.
BWolf56 said:
Actually, there *might* be. It's quite the shot in the dark though. I can't test it atm (Cappy is at home and I'm at work).
Look for TRusselo. In his sig, there's a 3e recovery fix (it's a bat file that removes the security check when trying to flash). But since it's supposed to be done through USB cable, you would have to grab the file it replaces and move it yourself using a file explorer (with root rights). Don't forget to make a backup of the original file
You could then put speedmod kernel (zip) on your internal, flash speedmod in recovery. (You might have to rename it to update.zip)
I know it seems a lot for rooting but it's the only way I can think of without a USB cable.
If that doesn't work, you will most likely have to get your USB port replaced.
Click to expand...
Click to collapse
I actually tried something similar last night but I'm confused about one thing.
How do I replace the recovery to allow me to install the update.zip without having root rights in the first place? It kept saying I'm not allowed to do that.
drizzt5 said:
I actually tried something similar last night but I'm confused about one thing.
How do I replace the recovery to allow me to install the update.zip without having root rights in the first place? It kept saying I'm not allowed to do that.
Click to expand...
Click to collapse
A file explorer with root rights. ES file explorer, Root Explorer, etc. are apps that allow it.

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