This morning i woke up, and my touchpad wont boot. It was on the charger all night.
The most i can get is 1 of 2 states
1.) Battery icon with a question mark
2.) Home/Center button has an alternating light going left and right
Ive tried Power + Home, and thats how i get between the two states, though its sorta random which one i end up in.
I cant get to USB/Download mode(Power vol up)
Is there anything else I can try?
I know you said you can't get into USB/Download but I'm not sure which method you've tried. Are you trying to hit vol up just after powering the device on? I've had better luck with turning it off completely, holding vol up, then connecting the USB cable from the computer.
Also, there seem to be several threads in the Q&A section with the same or similar problem. Have you read through those and tried any of those methods?
jbradt said:
I know you said you can't get into USB/Download but I'm not sure which method you've tried. Are you trying to hit vol up just after powering the device on? I've had better luck with turning it off completely, holding vol up, then connecting the USB cable from the computer.
Also, there seem to be several threads in the Q&A section with the same or similar problem. Have you read through those and tried any of those methods?
Click to expand...
Click to collapse
I have tried that. Ive googled as much as i can and i cant find what the "alternating left and right lights on the home button" mean. Turns out our home button is 2 LED's.
I havent found a success story related to the battery Icon question mark.
Heres a pic:
https://www.dropbox.com/s/5f0zqdfa6jqj834/2012-06-10 19.21.01.jpg
Rekzer said:
This morning i woke up, and my touchpad wont boot. It was on the charger all night.
The most i can get is 1 of 2 states
1.) Battery icon with a question mark
2.) Home/Center button has an alternating light going left and right
Ive tried Power + Home, and thats how i get between the two states, though its sorta random which one i end up in.
I cant get to USB/Download mode(Power vol up)
Is there anything else I can try?
Click to expand...
Click to collapse
Does your pc see the tp if you connect it? If the home/center button is flashing it means you have power, so all is not lost (yet, at least). Did you have it charging on the wall charger or the touchstone. If the touchstone, try leaving it charging on the wall charger overnight. I hope this helps.
Rekzer said:
This morning i woke up, and my touchpad wont boot. It was on the charger all night.
The most i can get is 1 of 2 states
1.) Battery icon with a question mark
2.) Home/Center button has an alternating light going left and right
Ive tried Power + Home, and thats how i get between the two states, though its sorta random which one i end up in.
I cant get to USB/Download mode(Power vol up)
Is there anything else I can try?
Click to expand...
Click to collapse
Sadly, you have to replace the battery :/.
Sent from my Galaxy Nexus using Tapatalk 2
I contacted HP and theyre sending me a box to ship it back in. Seems like they have great service!
Hopefully they dont notice CM on it lol
Rekzer said:
I contacted HP and theyre sending me a box to ship it back in. Seems like they have great service!
Hopefully they dont notice CM on it lol
Click to expand...
Click to collapse
Mother of god... good luck with them. They're customer service is the worst I've ever dealt with. They've held some of my devices for ransom. True story.
Sent from my Galaxy Nexus using Tapatalk 2
MikeyCriggz said:
Mother of god... good luck with them. They're customer service is the worst I've ever dealt with. They've held some of my devices for ransom. True story.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
How could they hold it ransom!?!?! its your device!
Rekzer said:
How could they hold it ransom!?!?! its your device!
Click to expand...
Click to collapse
Sent device in for repairs, they repair it and say it's customer damage (no matter what, haha) and refuse to send it back without like a $600 payment.
Sent from my Galaxy Nexus using Tapatalk 2
MikeyCriggz said:
Sent device in for repairs, they repair it and say it's customer damage (no matter what, haha) and refuse to send it back without like a $600 payment.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Yea, my fear is that since i couldnt power it on, i couldnt remove CM
Its gonna be pretty obvious once its fixed thats it there lol. If they try that **** with me, I wont be paying htem anything, i considered the TP dead, the warranty is a last resort.
What was wrong with your TP?
Rekzer said:
Yea, my fear is that since i couldnt power it on, i couldnt remove CM
Its gonna be pretty obvious once its fixed thats it there lol. If they try that **** with me, I wont be paying htem anything, i considered the TP dead, the warranty is a last resort.
What was wrong with your TP?
Click to expand...
Click to collapse
Nothing until like ten minutes ago, haha. It's not powering on... it does this sometimes. Good thing I have another tablet.
Sent from my Galaxy Nexus using Tapatalk 2
Related
OK well i was installing Darkys latest rom. I was at the point where i was in
download mode and odin. While odin was loading files the usb slipped out of the
phone because nothing besides the stock usb cord happens to stay firmly in the
charging port on this phone. This is the 2nd time this happed but when it
happened this time my phone just stopped working and by stop working i mean i
get absolutely no picture on the screen. nothing happens when its plugged into
power cord or usb cord. nothing. tried holding all 3 buttons in tons of times and
nothing.
Im out of warranty and got no insurance. I did get att to give me 180 credit cuz
i threatened to cancel. so if i cant fix this im gonna use a crappy prepaid phone
for the time being. If the SGS2 doesnt come out by march then ill probably get
an axtrix even tho i would rather get SGS2.
So please does anyone know of anything i can try?? i'm probably gonna goto an att store and try a new battery. Any suggestions would be appreciated???
You tried pulling everything, plug in usb, hold rocker, put back in batt? My understanding is, if you have the bad luck of that cable coming out while loading the boot loader then you r indeed SOL.
Sent from my Inspire '4g'.
Buy or make a jig
Double spacing isn't necessary. We aren't going to grade your post.
You hopefully now understand that flashing to stock isn't the way to avoid problems; it's the way to create big ones.
Try removing the battery, wait a couple of minutes, plug in USB, hold volume up+down, while holding up+down insert the battery and see if that gets you back into download mode.
hololight said:
You tried pulling everything, plug in usb, hold rocker, put back in batt? My understanding is, if you have the bad luck of that cable coming out while loading the boot loader then you r indeed SOL.
Sent from my Inspire '4g'.
Click to expand...
Click to collapse
I tried all that. Ive probably flashed every single rom in the development section of the forum.
If it gets unplugged while doing an update then usually it displays the phone..!..computer picture and you can still get into download mode from there. I'm getting nothing tho.
the reason i think it could be the battery is because it may have been pretty close to dying which is stupid for flashing when it was close to dead but i wanted to hurry up because i had to leave the house. i'm wondering if since the software on there now is corrupt would that make the phone unable to charge. thats why i want to try a new battery
opcow said:
Double spacing isn't necessary. We aren't going to grade your post.
You hopefully now understanding that flashing to stock isn't the way to avoid problems; it's the way to create big ones.
Try removing the battery, wait a couple of minutes, plug in USB, hold volume up+down, while holding up+down insert the battery and see if that gets you back into download mode.
Click to expand...
Click to collapse
just tried what you recommended and nothing happened. tried it a few times. Thanks for helping. I really hope the SGS2 comes out in march. I am not wasting my upgrade on an old phone and i dont really want the atrix
mcord11758 said:
Buy or make a jig
Click to expand...
Click to collapse
would a jig really help me in this situation???
I don't think a jig will help. Usually it is used when your buttons never worked.... but hey... only a couple bucks vs the cost of a new phone.
Sent from my Inspire '4g'.
hololight said:
I don't think a jig will help. Usually it is used when your buttons never worked.... but hey... only a couple bucks vs the cost of a new phone.
Sent from my Inspire '4g'.
Click to expand...
Click to collapse
yeah i know my buttons work, i just cant get my phone to turn on at all. also tried multiple chargers and usb cables. I think i'm screwed. im hoping someone on here heard of this problem before but ive never read anything about it on here before.
Using a POS phone till the SGS2 comes out is gonna suck
anyone know anything?
I will be trying another battery today.
Besides a jig, I have nothing else for you sorry.
But on a different spectrum, if you do get a new phone, dont get the atrix, it is the worst phone out of all the phones coming out on att. Get the inspire our the infuse if you dont want to hold a dinner plate to your head.
Sent from my SGH-I897 using XDA App
JoeyGuard said:
would a jig really help me in this situation???
Click to expand...
Click to collapse
There is no guarantee, but it certainly could
juts tried a new a battery and still nothing.
I'm now rocking a Nokia 2320.
SGS2 I guess but i think i'm gonna be waiting a long time.
this nokia is so bad i dont think im going to make it thru the end of the month
Try the jig. It can not make things worse for you and MAY actually work for your issue.
Sent from my SGH-I897 using XDA App
phone needs to be able to power on for a jig to work.
how are you out of warranty? (besides the custom rom) the phone has a 1 year warranty and it is not been on the market that long.
if the phone *happened* to be *dammaged* in a way that they would never notice AND would NEVER be able to read the memory (with out spending thousands of dollars), THEY WOULD NEVER KNOW you flashed custom rom and voided your warranty. they would try to test it, nope, broken, NEXT...
and SGS2 expected in june
Trusselo said:
phone needs to be able to power on for a jig to work.
how are you out of warranty? (besides the custom rom) the phone has a 1 year warranty and it is not been on the market that long.
if the phone *happened* to be *dammaged* in a way that they would never notice AND would NEVER be able to read the memory (with out spending thousands of dollars), THEY WOULD NEVER KNOW you flashed custom rom and voided your warranty. they would try to test it, nope, broken, NEXT...
and SGS2 expected in june
Click to expand...
Click to collapse
yeah your right i still am in warranty but 2 weeks after i got the phone i dropped it and the screen cracked but the cracks not that bad. So i cant warranty the device because the crack. I did get att to give me $180 credit on my bill. $30 of every 6 month.
Ive heard the international version of the SGS2 will be out long before the att version will be. So i might use my upgrade on an iphone 4 and then sell it and buy the international SGS2.
what do you guys think about that idea?
JoeyGuard said:
Ive heard the international version of the SGS2 will be out long before the att version will be. So i might use my upgrade on an iphone 4 and then sell it and buy the international SGS2.
what do you guys think about that idea?
Click to expand...
Click to collapse
im pretty sure thats what im gonna do. Just not sure if i should use my upgrade on the 3gs for $49 or $200 on the 4g.
What do you guys think we will get me the most profit towards the int version of SGS2??
any opinions would be appreciated.
thanks guys
So i go to pick up my phone earler, and it's unresponsive, i pulled the battery and presses the power button, all i get is the standard 5 vibrates For the money, i don't think these phones are well put together. I'm going to return mine tomorow, I've lost the recept though so guess im screwed
Plug it into a mains charger and leave it for an hour or so
Then unplug it, remove the battery and power on holding volume down
If that works you'll be in the bootloader and all is not lost
It's probably just a miscalibrated battery which is easy enough to fix
AndroHero said:
So i go to pick up my phone earler, and it's unresponsive, i pulled the battery and presses the power button, all i get is the standard 5 vibrates For the money, i don't think these phones are well put together. I'm going to return mine tomorow, I've lost the recept though so guess im screwed
Click to expand...
Click to collapse
look here..i sent mine to gsm-techniks...they can do the job in 10 min
http://forum.xda-developers.com/showpost.php?p=24588297&postcount=6
with kind regards
Alex-V said:
look here..i sent mine to gsm-techniks...they can do the job in 10 min
http://forum.xda-developers.com/showpost.php?p=24588297&postcount=6
with kind regards
Click to expand...
Click to collapse
Thanks for the heads up. I'm trying to get the retailer to replace it at the mo. If that fails i'll be using that service
Just an update guys, after trying a replacement battery without any luck. today the o2 store agreed to replace my SXL tomorow
So I just got my new Xperia T today, and I've charged it for about an hour and a half and it won't turn on. All it gives me is a flashing red light sometimes, but not always. Any ideas?
EDIT: just checked the manual and it says when the device is charging it should give a little orange light by the notification LED. I don't get this light showing at all.
redbullcat said:
So I just got my new Xperia T today, and I've charged it for about an hour and a half and it won't turn on. All it gives me is a flashing red light sometimes, but not always. Any ideas?
Click to expand...
Click to collapse
press and hold power button an volume up for 8 seconds.
If that does not boot it, charge it longer
gregbradley said:
press and hold power button an volume up for 8 seconds.
If that does not boot it, charge it longer
Click to expand...
Click to collapse
Just tried and didn't work
It's not showing the orange light, which makes me think it's not charging at all. And yep, I've tried three plugs, all of which charge my Transformer Prime fine
redbullcat said:
Just tried and didn't work
It's not showing the orange light, which makes me think it's not charging at all.
Click to expand...
Click to collapse
is this a brand new phone? Have you just took it out of the box? Is this the first time you have tried to turn it on?
gregbradley said:
is this a brand new phone? Have you just took it out of the box? Is this the first time you have tried to turn it on?
Click to expand...
Click to collapse
It was from a CeX shop, but it was literally brand new, never been turned on before that; they had to turn it on to test it, so I assume it's worked before.
So I'm pretty sure it's not charging; the red light occasionally flashes when I press the power button (not always though), but the orange light isn't showing up. I've tested the cable, plug and socket with my Kindle and it charges just fine.
redbullcat said:
It was from a CeX shop, but it was literally brand new, never been turned on before that; they had to turn it on to test it, so I assume it's worked before.
So I'm pretty sure it's not charging; the red light occasionally flashes when I press the power button (not always though), but the orange light isn't showing up. I've tested the cable, plug and socket with my Kindle and it charges just fine.
Click to expand...
Click to collapse
you bought a phone from a sex shop..lol
anyway, if its the first time oyu tried to turn it on and it doesnt work, take it back and get a new one...even if there is a fix i wouldnt be happy with that phone,
gregbradley said:
you bought a phone from a sex shop..lol
anyway, if its the first time oyu tried to turn it on and it doesnt work, take it back and get a new one...even if there is a fix i wouldnt be happy with that phone,
Click to expand...
Click to collapse
Not a sex shop...CeX stands for Computer Entertainment Exchange http://uk.webuy.com/
Yep, I'll go back tomorrow or Monday and get another phone or get my money back. Appears to be something wrong with the charging port or the battery. I have 12 months warranty on the phone from CeX, so I'm safe.
redbullcat said:
Not a sex shop...CeX stands for Computer Entertainment Exchange http://uk.webuy.com/
Yep, I'll go back tomorrow or Monday and get another phone or get my money back. Appears to be something wrong with the charging port or the battery. I have 12 months warranty on the phone from CeX, so I'm safe.
Click to expand...
Click to collapse
lol, I think i knew that....
gregbradley said:
lol, I think i knew that....
Click to expand...
Click to collapse
lol
Might phone Sony up on Monday and just see if they have solutions. If they offer to replace I'll say I'll go to the shop I bought it at (CeX) and get my money back. Would rather wait for the Nexus 4 than get it replaced.
Fair enough. Just wondering why you changed your mind though to get the nexus? Curious to see what an unbiased person thinks (I'm hoping you're unbiased lol)
Sent from my Xperia T using Tapatalk 2
tilal6991 said:
Fair enough. Just wondering why you changed your mind though to get the nexus? Curious to see what an unbiased person thinks (I'm hoping you're unbiased lol)
Click to expand...
Click to collapse
I was always going to get the Nexus, but now this phone isn't working , I'd rather just wait for the Nexus. It's easier really.
Sad, because I love Sony (had every PlayStation and planning to get a Bravia) and was really looking forward to giving this a go
redbullcat said:
I was always going to get the Nexus, but now this phone isn't working , I'd rather just wait for the Nexus. It's easier really.
Sad, because I love Sony (had every PlayStation and planning to get a Bravia) and was really looking forward to giving this a go
Click to expand...
Click to collapse
just xchange it, you wont regret it!
Oh I see.
Well im gutted for you as you've missed out on an awesome phone.
Sent from my Xperia T using Tapatalk 2
gregbradley said:
just xchange it, you wont regret it!
Click to expand...
Click to collapse
If CeX have another Xperia T I might. I don't know, I'll see.
So my dad picked up a Nexus 7 16GB about a month ago, and he didn't decide to root it or make any modifications to the system. He kept it in a case at all times, so i know its not a hardware problem, unless its the battery. We did open it up to check the battery, and it was all in place. The device will not boot, no matter what we do. When connected to the computer, it will not be recognized unless the power button is held for 10 seconds, and it will try to install an 'APX' driver. I looked into getting the universal naked driver for 'APX' but it installed it as a ASUS Transformer Prime. Im leaning towards sending it in to Google to get it fixed/replaced, but i wanted to know if there was anything I could do to fix this. All help is greatly appreciated, and thanks in advance.
legofan623 said:
So my dad picked up a Nexus 7 16GB about a month ago, and he didn't decide to root it or make any modifications to the system. He kept it in a case at all times, so i know its not a hardware problem, unless its the battery. We did open it up to check the battery, and it was all in place. The device will not boot, no matter what we do. When connected to the computer, it will not be recognized unless the power button is held for 10 seconds, and it will try to install an 'APX' driver. I looked into getting the universal naked driver for 'APX' but it installed it as a ASUS Transformer Prime. Im leaning towards sending it in to Google to get it fixed/replaced, but i wanted to know if there was anything I could do to fix this. All help is greatly appreciated, and thanks in advance.
Click to expand...
Click to collapse
can you get it into the bootloader? power on holding the power button and volume down button at the same time(hold for about 5 seconds or so).
simms22 said:
can you get it into the bootloader? power on holding the power button and volume down button at the same time(hold for about 5 seconds or so).
Click to expand...
Click to collapse
I tried that, and there is still nothing on the powerless screen.
Nothing shows up on the screen? Perhaps the LCD connector has become detached? Just a guess.
Call Google tell them it just stopped working and get a new one
Sent from my Nexus 7 using xda app-developers app
IRX120 said:
Nothing shows up on the screen? Perhaps the LCD connector has become detached? Just a guess.
Call Google tell them it just stopped working and get a new one
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Thats what I decided to do, thanks for the help though.
Apx mode= shredded bootloader
legofan623 said:
so i know its not a hardware problem
Click to expand...
Click to collapse
Actually, this sounds exactly like a hardware problem.
Google is very good with defective product replacement you should be fine.
Sent from my Nexus 7 using xda app-developers app
My power-up is very finicky. Keep tapping the power button. Do so holding down the button for various durations of time. You should be able to get the little guy to turn back on with patience. It took me about ten minutes worth of multiple attempts a few days ago.
Sent from my Nexus 7 using xda premium
I hope I am not duplicating a thread, the XDA search function appears to be down at the moment. Last night I put my phone on the charger (OEM HTC charger); the battery was low, but the phone was still on, and it appeared to be charging. When I woke up this morning (late, since my phone acts as my alarm), my phone was turned off. Now I am unable to turn on the phone at all, and there is no orange charging LED. Unfortunately I don't have the money for a warranty exchange/replacement/repair (and probably won't for a while), so I will be without a mobile until this gets resolved. Please help, you guys are my only hope.
Steps I have tried:
Leaving the phone plugged in for a long while.
Holding vol up and power for several minutes.
Holding vol down and power for several minutes.
Holding vol up and down and power for several minutes.
Plugging it into a computer.
Using several different chargers.
Removing my SIM card, and trying all of the above again.
Relevant links:
http://androidforums.com/htc-one/747522-resolved-wont-turn-charge.html
http://answers.yahoo.com/question/index?qid=20130815191840AA8KwUz
http://forums.androidcentral.com/general-help-how/294342-htc-one-wont-turn-charge.html
https://support.t-mobile.com/thread/50805?start=0&tstart=0
http://support.t-mobile.com/docs/DOC-7151
When mine hasn't switched on I did volume down and power holding both. And then the home and back buttons flash and then release and it should boot.
Sent from my HTC One using xda app-developers app
howjord said:
When mine hasn't switched on I did volume down and power holding both. And then the home and back buttons flash and then release and it should boot.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Unfortunately that doesn't appear to work for me. When you had to do this, was your device completely dead like mine, or were you able to see the orange charging light?
Just 2 days ago mine did nearly the same thing. It just seemed to run out of battery REALLY fast and wouldn't charge again until it completely ran out of battery. And then it wouldn't charge properly with any chargers, the led was flickering , cutting out then staying on for a few seconds etc. I left it overnight plugged in and it charged it finally me, but now my phone is going crazy.(270 rotation even when it's rotation locked, not recognising headphones or USB connection and more.) Maybe we both have faulty motherboards? I'm pretty sure mine isn't a software problem after numerous factory resets. I know this isn't really helpful but we're having a similar problem so if someone can help, this info could be useful? I just emailed HTC but I'm bootloader unlocked and running ARHD som I'm not that optimistic. They might try to blame that, even though I know it's not the problem.
Disappointing after 3 months of love and tender care that something like this goes wrong.
Um there might be 2 possibilityes:
1. Your phone is hard bricked (google it if you don't understand), witch may be caused by bootloader malfuncion while your phone was shutting diwn, in case that something might got corrupted
2. Hardware faliure. You might have something burned on your pcb, or you might have a dead battery
Sent from my HTC HD2 using xda app-developers app
lolerpro8 said:
Um there might be 2 possibilityes:
1. Your phone is hard bricked (google it if you don't understand), witch may be caused by bootloader malfuncion while your phone was shutting diwn, in case that something might got corrupted
2. Hardware faliure. You might have something burned on your pcb, or you might have a dead battery
Sent from my HTC HD2 using xda app-developers app
Click to expand...
Click to collapse
When I plug the phone into my PC, it now installs drivers for "qualcomm hs-usb qdloader 9008"; does this indicate a hard-brick? If so, I read somewhere else that if I used JTAG, I could potentially fix the phone. Is this a program that can be downloaded? If it helps, I do have one of SkOrPn's cables that I used a while ago to fix my Kindle Fire. T-Mobile is saying they won't do anything because the camera lens on the back has a small crack in it, even though they admit that it is unrelated to the issue at hand.
mcimo88 said:
When I plug the phone into my PC, it now installs drivers for "qualcomm hs-usb qdloader 9008"; does this indicate a hard-brick? If so, I read somewhere else that if I used JTAG, I could potentially fix the phone. Is this a program that can be downloaded? If it helps, I do have one of SkOrPn's cables that I used a while ago to fix my Kindle Fire. T-Mobile is saying they won't do anything because the camera lens on the back has a small crack in it, even though they admit that it is unrelated to the issue at hand.
Click to expand...
Click to collapse
Now that you say the qload brick ,try this tool http://forum.xda-developers.com/showthread.php?t=2136738 .
If not, jtag is an hardware tool, witch costs atound $250. I suggest you either try this tool, or find a unifficial service that has jtag riff box, that can help you out.
lolerpro8 said:
Now that you say the qload brick ,try this tool http://forum.xda-developers.com/showthread.php?t=2136738 .
If not, jtag is an hardware tool, witch costs atound $250. I suggest you either try this tool, or find a unifficial service that has jtag riff box, that can help you out.
Click to expand...
Click to collapse
Thanks for the reply. I see that the tool they posted is for the AT&T Galaxy Note. Will this tool still work for the HTC One? I've got Linux machines available to use the tool if it will.
I had the phone for one month and it stopped charging. TMobile gave me a second charger at the store two weeks in since that's when it started. One month and a day after getting the phone it completely stopped charging. You had to rotate the cables in weird positions to get a charge. I think it's the USB connector on the phone or the battery. The store is mailing me a replacement for $20. IM using my backup S2 till then. I was rooted on Revolution the entire time. Suffice to say I think it's important to delicately remove the cable after charging. IM angry about this since I've had zero issues with my Samsung devices and thought I'd try the One.
Sent from my SGH-T989 using XDA Premium 4 mobile app
mcimo88 said:
Thanks for the reply. I see that the tool they posted is for the AT&T Galaxy Note. Will this tool still work for the HTC One? I've got Linux machines available to use the tool if it will.
Click to expand...
Click to collapse
Maybe, the probles is i didn't have a device with a h-boot so i have no expericence in this matter
lolerpro8 said:
Maybe, the probles is i didn't have a device with a h-boot so i have no expericence in this matter
Click to expand...
Click to collapse
Xhyperion said:
I had the phone for one month and it stopped charging. TMobile gave me a second charger at the store two weeks in since that's when it started. One month and a day after getting the phone it completely stopped charging. You had to rotate the cables in weird positions to get a charge. I think it's the USB connector on the phone or the battery. The store is mailing me a replacement for $20. IM using my backup S2 till then. I was rooted on Revolution the entire time. Suffice to say I think it's important to delicately remove the cable after charging. IM angry about this since I've had zero issues with my Samsung devices and thought I'd try the One.
Sent from my SGH-T989 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I see, thanks for the help. Yeah I'm not very happy with T-Mobile right now. Basically, they won't even handle the repair/replacement because there is a small crack on the camera lens; I've spoken with two different representatives at T-Mobile who gave the same response. What's worse is that they admitted that it is obvious the cracked lens is completely unrelated to the fact that the phone won't boot. My next path is to interface directly with HTC to get it fixed, which is of course going to cost more money. If I at least had better coverage where I live and work, it might be a different story, but so far I've had nothing but bad luck with them. Once I can get out of this mess, I'll probably switch back to Verizon, and maybe give their Edge program a try. Sorry about the rant, but this is just getting silly.
:silly: