Greetings,
I recently updated the stock AT&T ROM, and am a user of KaiserTweak.
Following my update to the new stock Tilt ROM, I no longer get autocomplete either when typing out a message OR (and this is the annoying part) when I want to send an email. Previously, I could enter the first letter and all of the entried beginning with that letter would come up.
Can any kind soul please let me know how I might be able to restore this? My current KaiserTweak autosuggest is set at 6. Of course, I am getting 0.
Thanks!
I recently had this problem with mine using Kaiser Tweak... Turn off XT9 in Kaiser Tweak if you have it enabled and then soft reset and it should work fine. This is what i did and my auto complete came back on no problems. If that doesnt work then I have no idea what it could be. Im still a noob.
SOLVED
That was it. XT9 is a 'advised' setting too ... YIKES.
well i didnt update the new att rom, nor do i use kaiser tweak. i just have stock everything & mysteriously my auto complete stopped working. well its not that it doesnt work, but there is a 15 second lag or something on it. and when it does work it pisses me off bcuz i'll click on the item i wanted to auto complete & it doesnt go away (bcuz the lag) so i'll click it & start typing the next word & it keeps adding the auto complete entry!
i've tried soft reseting, tried, cutting the phone off, and i've noticed i've just got a huge lag on the whole phone w/in the last hour or hour & a half. i cut the phone off & removed my sim & then started it back up & there is no lag whatsoever. could it be something that ATT is doing on their networks or something? pissing me off bad tho...bcuz i've been finding little POS problems day after day w/ this phone and when you spend that damn much money on one, you figure that you wont have to worry about all these little problems...and they add up to amount to one pissed off customer. hell if att had something else w/ wm6 & office & wifi, i'd be using it now instead of feeling like im getting shafted by purchasing this POS.
I understand that your phone is behaving in a way that you do not like. It is either:
1. a bad phone - take it back
2. it is behaving correctly and you do not understand it - in that case indicate here AFTER SEARCHING what your problems are and I am pretty sure that you can get them solved.
3. you have hosed something up - again AFTER SEARCHING ask and you shall receive.
As a newbie myself I have found this a wonderful wealth of knowledge. HOWEVER - if you do not TRY and helpyourself - put on your asbestos suit.
Now - it is entirely possible that you have purchaseda high maintenance phone that has lots of power that you do not need and should not have because it will take more than you want to invest in it.
Your decision.
(BUT - I would quit griping here because you will get VERY LITTLE sympathy.)
Bill
stanGib said:
well i didnt update the new att rom, nor do i use kaiser tweak. i just have stock everything & mysteriously my auto complete stopped working. well its not that it doesnt work, but there is a 15 second lag or something on it. and when it does work it pisses me off bcuz i'll click on the item i wanted to auto complete & it doesnt go away (bcuz the lag) so i'll click it & start typing the next word & it keeps adding the auto complete entry!
i've tried soft reseting, tried, cutting the phone off, and i've noticed i've just got a huge lag on the whole phone w/in the last hour or hour & a half. i cut the phone off & removed my sim & then started it back up & there is no lag whatsoever. could it be something that ATT is doing on their networks or something? pissing me off bad tho...bcuz i've been finding little POS problems day after day w/ this phone and when you spend that damn much money on one, you figure that you wont have to worry about all these little problems...and they add up to amount to one pissed off customer. hell if att had something else w/ wm6 & office & wifi, i'd be using it now instead of feeling like im getting shafted by purchasing this POS.
Click to expand...
Click to collapse
whk said:
I understand that your phone is behaving in a way that you do not like. It is either:
1. a bad phone - take it back
2. it is behaving correctly and you do not understand it - in that case indicate here AFTER SEARCHING what your problems are and I am pretty sure that you can get them solved.
3. you have hosed something up - again AFTER SEARCHING ask and you shall receive.
As a newbie myself I have found this a wonderful wealth of knowledge. HOWEVER - if you do not TRY and helpyourself - put on your asbestos suit.
Now - it is entirely possible that you have purchaseda high maintenance phone that has lots of power that you do not need and should not have because it will take more than you want to invest in it.
Your decision.
(BUT - I would quit griping here because you will get VERY LITTLE sympathy.)
Bill
Click to expand...
Click to collapse
yeah i wasnt really looking for sympathy...but thanks for the tip, i'll digress prior to the rant next time. its just getting more & more frustrating. the purpose of my post was to in fact garner some sort of assistance in regards to the auto complete not working on the phone.
the other issues i've had w/ the phone are issues that are seemingly unable to be fixed. ie. the camera lag issues, the utilization of the phone as a 56k modem, or other things like that. i wouldnt say the phone is too much work for me as i dont mind putting forth the effort but it just makes me wonder how a phone can be sold so haphazardly without many of these issues resolved prior to it being released. /end rant
edit: i just wanted to shed more light in regards to the situation that i've found out. this is the only way i can replicate the issue.
i turn the phone on. go into messaging, its defaulted back to keyboard input, i change it to block recognizer. begin to input letters. no auto complete. after about 3 words, auto complete pops up. i click one of the options. it doesnt go away. i wait for the auto complete applet to leave. it does, i begin to type & at this point the lag has commenced. auto complete will not show up again unless i stop adding letters to the sms. when i do so, about 8-10 seconds later the auto complete pops up. i finishe the sms & send or cancel it. now everything is laggy. i cant access apps, if i lock the phone i cant unlock it. everything is frozen w/ an absurd delay, as in i've waited over 5 minutes & the unlock will not remove itself. the only thing that i can do is turn the screen off by clicking the power button. when i resume i get the top today bar and the bottom unlock bar, everything in the middle is blanked out. the only way i have been able to continue passed this point is to pop the sim door forcing it to cut the phone off, then replace the sim door lock. if i dont use the auto complete function on the phone i dont have any issues whatsoever. hopefully the added info helps. thanks.
After reading this I checked and autocomplete was not working! I recently updated Kaiser tweak and remember putting 6 words in. When I checked, it was set to 0 words. I changed it back to 6 words and is working fine again. Not sure how it got set to 0.
Hey guys, i have had the thrill since release date and about a month ago started having problems with data. when i turn on the screen, it shows that im connected to hspa+, but wont get the send and receiving of data arrows to light up. I usually wait about a minute with it trying to get data before i turn off the screen and on again. Usually I just solve the problem by rebooting the phone. This has really started to make me mad and made me want to sell this phone. Its pointless to have a phone in which you only get data half the time you turn the screen on. Any advice would be helpful, thanks.
Just did a nandroid backup, ill see if it improves anything
hotdog32836 said:
Hey guys, i have had the thrill since release date and about a month ago started having problems with data. when i turn on the screen, it shows that im connected to hspa+, but wont get the send and receiving of data arrows to light up. I usually wait about a minute with it trying to get data before i turn off the screen and on again. Usually I just solve the problem by rebooting the phone. This has really started to make me mad and made me want to sell this phone. Its pointless to have a phone in which you only get data half the time you turn the screen on. Any advice would be helpful, thanks.
Click to expand...
Click to collapse
check your data usage, i got throttle a lot after hitting 5Gb in two weeks.
i'm having the same problems with my phone... i've got unlimited data too so i didn't figure it should be a problem. I'm new to the androids so i don't get what the whole up/down arrows are but it seems if i go from a wifi spot to a non wifi spot my internet shuts off.
No Data
I had the exact same problem about 2 weeks ago. I called customer service they had me hard reset, which resulted in the same problem. Then I they had me factory reset, after the factory reset I was going through the Android setup process when the setup force closed. This basically soft bricked the phone. I would go into recovery then factory reset the phone again, they same result. Just a black screen, with the home keys lit up. I was able to get a new phone through warranty. I am hoping for this one to die as well and be done with this nightmare of a POS phone.
punkrockmp said:
I had the exact same problem about 2 weeks ago. I called customer service they had me hard reset, which resulted in the same problem. Then I they had me factory reset, after the factory reset I was going through the Android setup process when the setup force closed. This basically soft bricked the phone. I would go into recovery then factory reset the phone again, they same result. Just a black screen, with the home keys lit up. I was able to get a new phone through warranty. I am hoping for this one to die as well and be done with this nightmare of a POS phone.
Click to expand...
Click to collapse
i had the same thing with it not working at all like that the other day too... i ended up just taking out the battery and it worked right again. I'm hoping after modding it i won't have any more problems though
As the title suggests, i'm having great difficulty connecting to any network (secure network at home which was working w/o problem and 2 other open networks).
It will show them "name - secured (wps available)" and upon putting in my password will remain "connecting" before staying "disconnected" or after it scans again turn to "saved - secured" and repeat this process.
I can manage to connect it via WPS however cannot get any access to the internet or it will repeat the process.
This happened after many trouble free days using a custom ROM. I'm not sure whether it started happening before or after i flashed a new rom, however nothing I do now seems to help. There doesn't seem to be any defaults to clear (looking through running applications and titanium backup), I've re-flashed different roms, kernels and modems with every combination of wipes and performed a 1-File factory firmware install on ODIN. I've read through towers of threads and haven't found an issue like this one but am getting frustrated in my limited knowledge of the android system.
Any advice is appreciated!
*edit*
I will also add that using my phone as a Wireless AP works fine.
Another update which may help diagnose whats going on.
After getting it to connect to wifi via WPS button I can use it however bandwith is quite low and it connects on these channels, and after increasing my distance from the router it disconnects however is still visible
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once this happens it begins cycling through "disconnected" and "connecting" again
I wish i could interpret all this information but i've exhausted my knowledge and would love it if someone had something to share.
Have you tried resetting the modem router. When I had a s2 I had a similar kind of issue that was resolved by resetting the gateway.
My wifes motorola razr also had a similar problem and after upgrading firmware, wipes I had to factory reset the gateway to resolve the issue with that device.
I have only had it happen to me once with a samsung galaxy phone but I would give that a try
txr33 said:
Have you tried resetting the modem router. When I had a s2 I had a similar kind of issue that was resolved by resetting the gateway.
My wifes motorola razr also had a similar problem and after upgrading firmware, wipes I had to factory reset the gateway to resolve the issue with that device.
I have only had it happen to me once with a samsung galaxy phone but I would give that a try
Click to expand...
Click to collapse
I've tried unfortunately it's just peculiar to me how it will connect when close to the router but not when far (despite showing good signal), I also couldn't connect at the airport to 2 different APs either
can you get another identical phone to test with?
a non LTE sgs3 (i9300) should be good enough.
omniwolf said:
can you get another identical phone to test with?
a non LTE sgs3 (i9300) should be good enough.
Click to expand...
Click to collapse
yes, i used my father's i9300 last night before bed to update his app's on wifi.
one thing that's crossed my mind is how well i've flashed the roms. as each rom i've gone to i've had my APN's in most and saved connections in some of them. is there something that isnt getting re-written or deleted when flashing or formatting? i've formatted the mounts in CWM, performed factory resets and cleared my caches in any number of ways... is there something i'm doing wrong :\
even after flashing a stock rom i still had my mobile AP's and misc. files on internal SD
have you tried any of these two fixes that work for some people
http://www.gottabemobile.com/2012/07/11/how-to-fix-samsung-galaxy-siii-wi-fi-connection-problems/
_adamk said:
yes, i used my father's i9300 last night before bed to update his app's on wifi.
Click to expand...
Click to collapse
sorry, so are you saying it works fine with the i9300? no reception issues? is it on ICS?
one thing that's crossed my mind is how well i've flashed the roms. as each rom i've gone to i've had my APN's in most and saved connections in some of them. is there something that isnt getting re-written or deleted when flashing or formatting? i've formatted the mounts in CWM, performed factory resets and cleared my caches in any number of ways... is there something i'm doing wrong :\
even after flashing a stock rom i still had my mobile AP's and misc. files on internal SD
Click to expand...
Click to collapse
i don't understand what you're saying here. what does APNs have to do with wifi? what do you mean APN and "saved connection" (??) "IN" some of them? what does that even mean?
it doesn't sound like your wiping process is the problem here.
omniwolf said:
sorry, so are you saying it works fine with the i9300? no reception issues? is it on ICS?
i don't understand what you're saying here. what does APNs have to do with wifi? what do you mean APN and "saved connection" (??) "IN" some of them? what does that even mean?
it doesn't sound like your wiping process is the problem here.
Click to expand...
Click to collapse
yes, the i9300 works fine, no reception issues with it nor any device at home. it is on ICS. as did my previous i9300 on ICS or JB...
THIS phone (my i9305) was working fine for the past 2 weeks on L335K1s 1.1.. until flashing a few other roms
what i was saying that after performing a full wipe (and obviously clearing cache), and flashing different roms i've found that sometimes it will keep my mobile APN's as well as some still have my saved wifi connection and some don't..
by comparison, when i first got the phone on an optus firmware i had to send myself the telstra APN via their mobile setup page. when flashing the same optus firmware last night my access points were already there when on first boot as was my wifi network name "saved & secured".
txr33 said:
have you tried any of these two fixes that work for some people
http://www.gottabemobile.com/2012/07/11/how-to-fix-samsung-galaxy-siii-wi-fi-connection-problems/
Click to expand...
Click to collapse
have also tried this, no luck.
_adamk said:
As the title suggests, i'm having great difficulty connecting to any network (secure network at home which was working w/o problem and 2 other open networks).
It will show them "name - secured (wps available)" and upon putting in my password will remain "connecting" before staying "disconnected" or after it scans again turn to "saved - secured" and repeat this process.
I can manage to connect it via WPS however cannot get any access to the internet or it will repeat the process.
This happened after many trouble free days using a custom ROM. I'm not sure whether it started happening before or after i flashed a new rom, however nothing I do now seems to help. There doesn't seem to be any defaults to clear (looking through running applications and titanium backup), I've re-flashed different roms, kernels and modems with every combination of wipes and performed a 1-File factory firmware install on ODIN. I've read through towers of threads and haven't found an issue like this one but am getting frustrated in my limited knowledge of the android system.
Any advice is appreciated!
*edit*
I will also add that using my phone as a Wireless AP works fine.
Another update which may help diagnose whats going on.
After getting it to connect to wifi via WPS button I can use it however bandwith is quite low and it connects on these channels, and after increasing my distance from the router it disconnects however is still visible
once this happens it begins cycling through "disconnected" and "connecting" again
I wish i could interpret all this information but i've exhausted my knowledge and would love it if someone had something to share.
Click to expand...
Click to collapse
Im having the EXACT same issue (i9305 LTE 2gb UK on orange), HOWEVER i can confirm i've been running a stock ROM since i got it (around 2 weeks ago) so i can confirm its not just you having the issue, and it mightnt be through modding your firmware.
I get 6ft wifi range *at best*, although the range for network discovery is normal (i can see my router anywhere in the house as normal with max strength), but it only connects when within 6ft of range. Means WiFi is pretty much useless im physically sitting on/beside the router. I've tried this at my house, my mothers, friends, and at work, including wireless B, G, N and multiple brand routers (tp-link, Virgin Superhub, BT Home hub) and i can confirm nothing has worked.
Ive tried the *#0011# turning off wifi power saving to no avail. Tried turning off notification, and keep wifi on during sleep, and disabling check for internet service. nothing makes a difference.
All that happens is that it sticks on "connecting" for ages, then disconnects, occassionally saying theres no signal strangth despite there being full strength. Means unless i forget my networks its in a constant state of trying to connect which hammers the battery, and it doesnt connect when it should in the first place.
Tried doing a factory restore 3 times which has made no difference. My phone is rooted so i can use apps like titanium backup but apart from that its stock. I now need to figure out how to un-root it (to get rid of the red ! on bootup) so i can send this POS back
if you find a solution, please post it here and i will do the same. Any help or suggestions is appreciated
Livid to think we've only had the bloody thing a couple of weeks and this happens
Cheers
C
Not sure if this has been tried but what if you forget the network you are trying to connect to so the login info is erased for it and then re connect to it. I saw a similar thing on the weekend with a relatives phone after I made some changes on the router and forgetting the network and reconnecting solved his issue
Sent from my GT-I9305 using XDA Premium HD app
Not sure if this has been tried but what if you forget the network you are trying to connect to so the login info is erased for it and then re connect to it. I saw a similar thing on the weekend with a relatives phone after I made some changes on the router and forgetting the network and reconnecting solved his issue
Click to expand...
Click to collapse
I'd definately tried this and didn't have any luck
bigc90210 said:
Im having the EXACT same issue (i9305 LTE 2gb UK on orange), HOWEVER i can confirm i've been running a stock ROM since i got it (around 2 weeks ago) so i can confirm its not just you having the issue, and it mightnt be through modding your firmware.
I get 6ft wifi range *at best*, although the range for network discovery is normal (i can see my router anywhere in the house as normal with max strength), but it only connects when within 6ft of range. Means WiFi is pretty much useless im physically sitting on/beside the router. I've tried this at my house, my mothers, friends, and at work, including wireless B, G, N and multiple brand routers (tp-link, Virgin Superhub, BT Home hub) and i can confirm nothing has worked.
Ive tried the *#0011# turning off wifi power saving to no avail. Tried turning off notification, and keep wifi on during sleep, and disabling check for internet service. nothing makes a difference.
All that happens is that it sticks on "connecting" for ages, then disconnects, occassionally saying theres no signal strangth despite there being full strength. Means unless i forget my networks its in a constant state of trying to connect which hammers the battery, and it doesnt connect when it should in the first place.
Tried doing a factory restore 3 times which has made no difference. My phone is rooted so i can use apps like titanium backup but apart from that its stock. I now need to figure out how to un-root it (to get rid of the red ! on bootup) so i can send this POS back
if you find a solution, please post it here and i will do the same. Any help or suggestions is appreciated
Livid to think we've only had the bloody thing a couple of weeks and this happens
Cheers
C
Click to expand...
Click to collapse
What a relief that i'm not the only one, that is exactly what was happening to mine. (All I know is mine is an early model i9305, perhaps different to a majority of the i9305T's sold here, perhaps earlier hardware?)
After testing all I could, trouble-shooting with samsung through some pretty basic stuff, and performing hard and soft resets between flashing roms, I decided to send it off for repair, suspecting a hardware fault.
My advice to you, would be to get it exchanged immediately as if it is under a month old, it will fall under "Early Life Failure" (ELF). Whilst the issue doesnt completely render the phone useless, it was a fully functioning part of the phone that stopped working out of nowhere!
To un-root download Triangle away from here:
http://galaxys3root.com/galaxy-s3-unroot/how-to-unroot-galaxy-s3-i9300/
And download your stock firmware.
Triangle away appears to require a custom kernel to reset to 0 on this phone.
When you are ready to send it away, install a custom kernel, then install the Triangle Away app.
Run this, and then turn off your phone (do not restart or go into recovery as this will reset the counter again).
Now boot straight into download mode (or the binary counter will go up), and flash your stock firmware through ODIN.
It should now be a completely stock i9305, and after performing a hard reset (with *2767*3855# in the dialer), you should now have a clean phone to send away. :good:
I'll let you know the outcome of the warranty claim and what Samsung say.
Alright chap, update time. Let me break down your post so i can answer it bit by bit.
I ran triangle away, it got rid of the red "!" showing on the top left of my phone boot screen, cheers for that!
I next grabbed the latest firmware which is I9305XXALI5_I9305EVRALI5_EVR.zip from sammobile
flashed that with mobileODIN, now back on stock firmware which I already was on, and no red "!". however when i go to settings->about device and software update, it says "there are no updates available as your device has been modified" and when you go to Settings->about device->Status, then scroll to the bottom, device status shows as "Modified". I'm gonna need to get this back to "Normal" before i send it back.
Anyways, regarding my ****uation with orange. *******************************
My contract was upgraded renewed on the 9th, I got my S3 LTE on Monday 12th (of November). On Friday the 23rd I discovered something had happened with the WiFi, and it was completely borked for no apparent reason and is now since then reduced to its 6ft range distance. spent all of Friday night and Saturday morning trying to figure it out, including rooting on Friday night to see if that helped, to no avail.
Note: between getting the phone and rooting it (AFTER i got this issue), the phone was completely stock. Now i know how stupid it was to root after discovering the issue, but sod it I've done it now, so imma have to undo it. ANYWAYS....
Saturday (the 24th) afternoon, I went to an EE / Orange retail store, where all of the employee's in the store had a try to figure out the issue, with no success. They tell me to contact Orange via the telephone for a replacement (as apparently because I ordered my handset via the telephone, i had to contact them for a replacement).
I contact Orange on the phone on Wed the 28th (by now its passed the 14 days cooling off by a couple of days) and I get through to an absolute idiot who fills the foreign call center staff stereotype perfectly.
He gets my name, phone number and handset wrong several times EACH during the call, and tells me all i'm eligible for is my phone repaired. When I tell him i'm not happy, he changes his mind and says he will "make a call" and get a new handset sent out to me, and even asked me when the following day (today) i would like to take delivery of my new phone. This call takes approx 50 minutes, 20 mins of which was waiting for someone to answer, then 10 of the remaining 30 of the actual "call" was spent on hold.
He then calls me back to tell me my iPhone has been ordered and i should have it tomorrow (today). When i pointed out i don't want an iPhone, and my phones an S3 LTE (for about the 10th time) he says "the phone line for getting a new phone has just closed at 9pm" (it was then a couple of minutes past 9) and he gave ME a number to call since HE made a f*** up of the order.
Wake up today, go to work. On my lunch break call the number, which turns out to be the insurance hotline (Orange care) The lady on the phone reads my notes and is confused, according to what the guy last night had wrote down, My phone was a Galaxy note 2, later in the story it became an S3, and then he put in a claim for me having a broken iPhone.
I re-explain everything to her, and she was very sympathetic. She told me it wasn't an insurance issue, but a fault, and I needed to speak to someone from faults. I asked her to find me a English speaking person, of which she agreed. She came back twice after putting me on hold to say she'd found someone to speak to , but they could barely speak English. On the third attempt, she found someone who "can just about speak English, I've explained everything to her, so you should be OK".
After a 5 minute wait I get put through
I get put through to a lady who is speaking in broken English sentences. She first puts me on hold while she reads my notes (insert 10 minute hold time). She says all that can be done is for it to be sent away to be repaired. I say I want a new phone, as it was within 14 days of getting the phone, and I don't want to mess about with waiting to get my phone back, I just want a new one. She says "all that's popping up on my screen is repair". I said I'd go into the Orange store and take it up with someone in person.
/end of ****uation *********************
il update you on this once i get to the Orange store, which won't be until tomorrow.
in the meantime, any ideas on how to change it so settings->About Device->Device Status back to "Normal" and not "modified"?
bigc90210 said:
Alright chap, update time. Let me break down your post so i can answer it bit by bit.
I ran triangle away, it got rid of the red "!" showing on the top left of my phone boot screen, cheers for that!
I next grabbed the latest firmware which is I9305XXALI5_I9305EVRALI5_EVR.zip from sammobile
flashed that with mobileODIN, now back on stock firmware which I already was on, and no red "!". however when i go to settings->about device and software update, it says "there are no updates available as your device has been modified" and when you go to Settings->about device->Status, then scroll to the bottom, device status shows as "Modified". I'm gonna need to get this back to "Normal" before i send it back.
Anyways, regarding my ****uation with orange. *******************************
My contract was upgraded renewed on the 9th, I got my S3 LTE on Monday 12th (of November). On Friday the 23rd I discovered something had happened with the WiFi, and it was completely borked for no apparent reason and is now since then reduced to its 6ft range distance. spent all of Friday night and Saturday morning trying to figure it out, including rooting on Friday night to see if that helped, to no avail.
Note: between getting the phone and rooting it (AFTER i got this issue), the phone was completely stock. Now i know how stupid it was to root after discovering the issue, but sod it I've done it now, so imma have to undo it. ANYWAYS....
Saturday (the 24th) afternoon, I went to an EE / Orange retail store, where all of the employee's in the store had a try to figure out the issue, with no success. They tell me to contact Orange via the telephone for a replacement (as apparently because I ordered my handset via the telephone, i had to contact them for a replacement).
I contact Orange on the phone on Wed the 28th (by now its passed the 14 days cooling off by a couple of days) and I get through to an absolute idiot who fills the foreign call center staff stereotype perfectly.
He gets my name, phone number and handset wrong several times EACH during the call, and tells me all i'm eligible for is my phone repaired. When I tell him i'm not happy, he changes his mind and says he will "make a call" and get a new handset sent out to me, and even asked me when the following day (today) i would like to take delivery of my new phone. This call takes approx 50 minutes, 20 mins of which was waiting for someone to answer, then 10 of the remaining 30 of the actual "call" was spent on hold.
He then calls me back to tell me my iPhone has been ordered and i should have it tomorrow (today). When i pointed out i don't want an iPhone, and my phones an S3 LTE (for about the 10th time) he says "the phone line for getting a new phone has just closed at 9pm" (it was then a couple of minutes past 9) and he gave ME a number to call since HE made a f*** up of the order.
Wake up today, go to work. On my lunch break call the number, which turns out to be the insurance hotline (Orange care) The lady on the phone reads my notes and is confused, according to what the guy last night had wrote down, My phone was a Galaxy note 2, later in the story it became an S3, and then he put in a claim for me having a broken iPhone.
I re-explain everything to her, and she was very sympathetic. She told me it wasn't an insurance issue, but a fault, and I needed to speak to someone from faults. I asked her to find me a English speaking person, of which she agreed. She came back twice after putting me on hold to say she'd found someone to speak to , but they could barely speak English. On the third attempt, she found someone who "can just about speak English, I've explained everything to her, so you should be OK".
After a 5 minute wait I get put through
I get put through to a lady who is speaking in broken English sentences. She first puts me on hold while she reads my notes (insert 10 minute hold time). She says all that can be done is for it to be sent away to be repaired. I say I want a new phone, as it was within 14 days of getting the phone, and I don't want to mess about with waiting to get my phone back, I just want a new one. She says "all that's popping up on my screen is repair". I said I'd go into the Orange store and take it up with someone in person.
/end of ****uation *********************
il update you on this once i get to the Orange store, which won't be until tomorrow.
in the meantime, any ideas on how to change it so settings->About Device->Device Status back to "Normal" and not "modified"?
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Sounds like you were having just as much a PITA situation as me. It surprised my friend the other day that I had to send my phone away for repair (being an iPhone user...) and surprises me too for such a premium handset. I wish more companies took a page out of apples' book on this one. I generally try and be as patient as I can with these people and show them that i have done a lot of troubleshooting myself to save time. Often it will result in being transferred to the correct person to talk to a lot quicker.
Ok I should've made it a little clearer, I found that the phone would only be unrooted if I flashed a rooted firmware with custom kernel, and after running triangle away flashing the firmware ON A PC. This is what I meant by going straight into download mode (something about the way mobile Odin installs the firmware still causes the custom binary to appear)
Samsung have however repaired my phone (according to their online job tracker) and my phone is being sent back to me! (After almost 10 days.. probably 14 before I get it back!!!!!!). I will try find out what was wrong although I'm not sure how much Samsung will tell me. I am glad that the unrooting procedure worked without trace and my warranty was honored!
Another update: used desktop Odin to flash my phone back to stock rom after previously using triangle away. Still showing as modified in Settings->About Device->Status.
gonna go into the Orange/EE store tomorrow and complain (when i say complain, i mean about the dodgy wifi issues, not complain about it showing as modified XD). Any suggestions about how to get the modified status back to normal is most appreciated.
Did you flash from stock rooted rom? I had the same issue doing that. It was fine flashing from a rooted rom with a customer kernel
yeah i did, so that could be why. im pretty new to android (been an iOS guy for the last 4 years) so still trying to figure stuff out. doesnt really help that theres not much info out there for the i9305.
What custom kernal/firmware should i use from here? im guessing you mean to flash the rom again but to a completely modded firmware of some type, then back again to the stock one yeah? I've read something about backing up your imei and elf/efi data incase stuff goes wrong but ii havent done this yet, should i do that first?
Another Update:
Went into the Orange/EE store. was messed about by a member of staff who told me i had to go home and phone orange, then arrange repair via them. Left the store pissed off and went to Burger King. Went back to the store as by this point i'd wound myself up into a frenzy about the whole situation, Demanded to see the manager, demanded HE phone orange for me there and then, and sort this sh** out.
he got a regular call centre guy who said "all the computer is saying as a solution is repair, so thats it" so i demanded we got his boss on the line.
His boss comes on and says its out of his hands and he cant do anything about it, i told him "in that case you're no use, put someone who can" i demanded the orange store manager ask the call centre manager for his boss. He also tried being a smart arse saying it was out of the 14 day return period when i called orange to say i wanted it replaced. I pointed out it was INSIDE the 14 day period i first reported it as an issue to the orange store, and it was tough sh** that they hadnt acted to fix it then.
10 mins of hold later, guy next up the chain comes on, and says hes the person who over-rides the system for returns in odd cases like this, but says he cant override it without HIS bosses permission (you see where im going with this)....
10 minutes of hold later we get HIS boss on the line, who agrees to authorise the replacement.
we get passed back down the chain all the way to the beginning person, who arranges for a new phone to be delivered to my house between 9am - 1pm tomorrow via a courier (on a sunday).
Win.
I get home, my phones been flashed back to stock rom, but is still showing modifed as mentioned before. I do another factory reset on it (i already done one before) and its now showing as "normal", so maybe the un-rooting proceedure takes 2 factory resets? as i already done 1 earlier but it was still showing as modified? Either way, thats that done. My phone is now ready to be sent back to orange tomorrow, fully un-modded as it came, and im due a replacement as I wanted.
Finally Happy, but it wasn't easy.
Just hope my next S3 LTE doesn't suffer from the same issue, as there literally seemed to be nothing that would fix it.
Hope that helps anyone who has this problem with theirs.
C
Reset
SGS+ Tapatalk MCMV
How's this for a joke....
I recieved my phone back yesterday! (Yay?) I read my service report and find that the handset has had the latest firmware installed (the same one I had on it) and it has been tested to Samsung's Quality Control standards. Great?
I turn it on and within 10 seconds of starting it up (getting to the "connect to wifi" screen), I have the exact same issue and phone I sent off 2 weeks ago! They didn't "repair" anything, and now i'm being pushed around to other departments because apparently no one can deal with it directly. I'm now awaiting a reply (in 5-7 Business days) as to what the next step is in this saga, it's just so frustrating that someone didn't even properly test the phone after "repairing" it.
Sure enough my new phone arrived on sunday, the guy only took away the broken phone and charger, so i scored for a free pair of headphones and the box etc heheh.
I would bet my life samsung have got your phone and went "hmmm.... wifi signal shows as full strength", then tried to connect it to a router/tethering phone that theyre sitting next to/holding in their other hand, then said "well it connects, so it works" then sent it back, without even trying it at any sort of distance. I nearly flipped my lid in the Orange/EE store when they tried to tell me "the wifi is working as its working here" so i made the girl leave the note2 she was tethering from on the counter and take 3 steps away from the counter with my phone in her hand (at which point the wifi dropped). Its like you have to demonstrate to them what the issue is.
Also, this is something completely different, but i thought i should bring this up.
Hold your phone in 1 hand by its sides, then flick the centre of the screen with the other hand. Does it feel like its vibrating inside? almost like theres springs inside? Im just asking because the phone that broken was VERY "springy" inside, almost to the point of where you could hear the vibrations inside seconds after flicking it and it felt a bit like it was rattling, whereas the replacement lte (despite being an identical handset) has much less spring to it and feels a lot more solid in comparison, it only vibrates slightly inside when flicked. Tried with my mates regular S3 i9300 which has no spring to it at all, and feels much more solid, wonder if it just with the LTE's. Seems strange to try the same thing on 2 brand new phones and them to have a completely different feel to them though
Hello guys,
i've been following your forum for quite some time and it's been helpful for me so far, but two or three days ago i came across a problem, which i cannot solve and didn't find anything about it here or on the web, so i decided to register.
I'm a owner of Xperia Z, Android 4.1.2, 10.1.A.1.350, not rooted. Couple of days ago there were some updates available, some not important app like Xperialink or something, and since that day the "mobile data tuned off" notification keeps popping up on top of the stack in the notification bar and it is freaking annoying. Usually on top i had an email with part of it that i could already see, or a missed call with the icons "call back" and "send a message" what was really usefull, but now, because of this data transfer notification, nothing like this is showing (check the attached screenshot). The "clear" option does not work for this notifaction, neither can it be swiped away. Has anyone else stumbled upon this problem and maybe solved it?
Thanks for your time and any useful advices in advance
Szymon
Dang, really no one? :|
maybe you should click 4th icon from left side and it might be gone ^^
I don't speak Polish, but if I'm not mistaken the message says "Mobile data disabled".
This could be because you've switched off mobile data manually from the quick settings, or because in Power management settings you have "Low battery mode" enabled and one of the options it to turn mobile data off. Turn off Low battery mode or uncheck "Mobile data off" and you should be sorted.
SF
indycar said:
maybe you should click 4th icon from left side and it might be gone ^^
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Hehe, but you do realize that i might not always want to have the mobile data enabled?
Sushifiend said:
I don't speak Polish, but if I'm not mistaken the message says "Mobile data disabled".
This could be because you've switched off mobile data manually from the quick settings, or because in Power management settings you have "Low battery mode" enabled and one of the options it to turn mobile data off. Turn off Low battery mode or uncheck "Mobile data off" and you should be sorted.
SF
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Yes Sushifiend, didn't know yesterday how it was called in english. I've checked what you wrote and it wasn't that, anyways i got low battery mode set to kick in when there is only 5% battery power left, so this couldn't be it. :|
Thanks for trying to help, but yesterday i even did a "back to factory settings" and after that and installing all the updates this problem returned...
Any other ideas or maybe someone else had this and managed to fix it?
Sz.
press_enter said:
Hehe, but you do realize that i might not always want to have the mobile data enabled?
Yes Sushifiend, didn't know yesterday how it was called in english. I've checked what you wrote and it wasn't that, anyways i got low battery mode set to kick in when there is only 5% battery power left, so this couldn't be it. :|
Thanks for trying to help, but yesterday i even did a "back to factory settings" and after that and installing all the updates this problem returned...
Any other ideas or maybe someone else had this and managed to fix it?
Sz.
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I have had a similar issue, and wasn't related to any power save options ticked, but connection drop outs on my phone. It hasn't happened now for a while when I manually went in and selected my operator and re downloaded the internet/mms configuration. Although this phones radio is a bit flakey with drop outs still
danw_oz said:
I have had a similar issue, and wasn't related to any power save options ticked, but connection drop outs on my phone. It hasn't happened now for a while when I manually went in and selected my operator and re downloaded the internet/mms configuration. Although this phones radio is a bit flakey with drop outs still
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Click to collapse
Oh man, i really was hoping that that would help, but it's still as it was. :|
Thanks anyways for the idea.
Sz.