Related
Just got a tweet that the phone is now available for pre-order on amazon wireless for $169.99.
http://www.amazon.com/dp/B0046RERVQ
Still no options for those of us that want to save money and mitigate risk by purchasing the phone outright for $549.99 though.
Pre-Ordered on htc.letstalk.com for $149.99, no tax, free shipping.
I just pre-ordered at Lets talk.com for 149.99 plus I will be trading my HTC Tilt2 which has a trade-in value of $75.30 to be also discounted from my purchase. I can't wait to receive this Freaken monster. Its early Christmas for me.
I don't understand why none of these sites will let me pay full price for the phone.
There is no way that I am going to add $20 a month to my monthly bill, be in a contract, and add over $100 to my total ownership costs.
diablos991 said:
I don't understand why none of these sites will let me pay full price for the phone.
There is no way that I am going to add $20 a month to my monthly bill, be in a contract, and add over $100 to my total ownership costs.
Click to expand...
Click to collapse
Because they are in business to make money and they only make money from T-mobile if you get a contract and add services. htc makes the money selling just the phone. Either buy it from them or wait until it launches and get it at a corporate store.
diablos991 said:
I don't understand why none of these sites will let me pay full price for the phone.
There is no way that I am going to add $20 a month to my monthly bill, be in a contract, and add over $100 to my total ownership costs.
Click to expand...
Click to collapse
Mine only goes up by $5 a month, ~60 overall but the savings are only about 5, so a permanent monthly loss for the convenience of not having to go to the store and being guaranteeing a device, no thank you.
if you go to letstalk.com and choose phones on the left side of the page you will find the device for pre-order for $549.99
it says: "Pre-Order Available to ship on 10/28/2010"
i'm not sure if i want to order it or wait for the dell to check it out
You can go to wirefly.com It has option "Get the HTC HD7 without a plan for only "
I took more benefit out of it because I canceled AT&T and signed up for new T-mobile contract. Can anyone give some pros and cons on T-mobile service? I was willing to take T-mobile for a test drive only for the HD7. The frustration of not being able to have the HD2 on AT&T is also my motivation.
Yes. Wirefly lists the phone for 529.99 without contract. You have to select "replacement device" to see the price off contract....
I use TMO in NYC and have no problems....to above poster.
Yeah just ordered mine. Got tired of waiting on Dell. May still pick it up down the road though
Sent from my SGH-T959 using XDA App
When I go to Letstalk I can only find the phone for $299 but another thing that is funny when you click on the specs for the HD7 it shows that is supports
Removable Memory Card - Type Micro SD Card
Maximum Memory Card Capacity 32GB SDHC
Scroll down. You will see the 150.00 instant discount and 149.99 total. I thought the same thing before I placed my order...
Finally after over an hour on the phone, I was able to get htc.letstalk.com to sell me the HD7 outright without a plan for $549.99.
I also got confirmation from 3 different representatives that the phone will be in stock on October 29th (this friday) and that my phone would ship out that same day via FedEx 2 day shopping.
Hopefully that all holds true and I will be enjoying my new phone early next week.
diablos991 said:
Finally after over an hour on the phone, I was able to get htc.letstalk.com to sell me the HD7 outright without a plan for $549.99.
I also got confirmation from 3 different representatives that the phone will be in stock on October 29th (this friday) and that my phone would ship out that same day via FedEx 2 day shopping.
Hopefully that all holds true and I will be enjoying my new phone early next week.
Click to expand...
Click to collapse
Dude.. can you give me the number where you called these guys??
EDIT: Scratch that. I got it on the website.
Pre-Ordered my HD7 via the LTC
I just ordered mine via the website itself. The first time around I did not get the option to get it contract free... But I am not sure what I did, but I suddenly saw the option to get it at full price. It also stated on the webpage that it would ship by Oct 29th. So I placed my order right away.
Hope this info helps anyone else who is interested. Of course, I was asked to call up between 9 - 11 along with my order # to validate carrier information before they proceed with the order.
T mobile customers are some lucky bastards lol. At&t DAMN YOU!!!!
Wirefly says ship date is Nov 8. Also on Letstalk site it says phone is "available" to ship on the 30th of Oct....Im reading that as not a definite ship date.
And as a side note here...I just googled reviews for Wirefly and there are some pretty bad reviews out there for them....Has anyone here used them?..Are they reliable?
Thanks.
I just pre-ordered the phone through letstalk.com
It says ship date 10/30 but when I placed the order and checked the status it says ship date is 10/27
Hopefully this is true
Sent from my Nexus One using XDA App
Hate to say but I think the ship/ projected delivery date they give after you order is generic. Ordered mine two days ago. Said it would ship yesterday and deliver today (I paid for overnight ) yet it still says picking item as of now. When I originally ordered the site said pre orders ship by the 28th. So I don't know when they plan to ship.
Sent from my SGH-T959 using XDA App
This is just my experience, this is very YMMV (your mileage may vary) and depends on the rep you get and how you treat them/what you say.
I was upset that amazon was taking 2-3 weeks to get me my phone. I called sprint telesales and played dumb. I asked the cost and of course it was 249.99. I told them that I have seen phones priced at 199.99 and it seemed to me like i was paying for the 149.99 discount which was "unfair and disappointing* as many of us were complaining about. Played the loyal customer card, She talked to supervisor and they over rided the price. Had to endure listening to those terms and now the phone should be here in 3-4 days instead of weeks. With my triple a discount, it comes to 199,99 + 12 shipping + tax, around 220. However no activation fee (thanks to triple a). If your ordering through a third party and not happy, i would suggest trying this out.
If it doesn't work, try again. You can call in and say you got cut off but they were in the process of applying the $50 discount and you didn't get the customer service number for your ticket. You could try for even more off but odds are it won't work.
Good Luck!
I got mine at 199.99 at Sprint Stores, told them if they dont give me the phone for the promo of 150.00 i will go to another company, they told me that they could offer me for 199.99. So i got it
Just got off the phone. Asked politely and they agreed! Got it for $199 + tax + $12 shipping.
Hoping to get it soon!
Sent from my Galaxy S2
What number do you use to get to telesales? I'm getting a bit pessimistic about my Costco preorder shipping friday. If I order tonight from telesales, it should ship tomorrow and there's a good chance I have it Friday or Saturday.
Also, what's this triple account you mention in order to get the activation waived?
Thanks!
Got mine at the store for $199. The rep wanted to sell accessories so bad that he dropped the price of the phone to buy a spare Battery and charger for my wife's note 2.
Sent from my SPH-L720 using xda app-developers app
Deutch said:
What number do you use to get to telesales? I'm getting a bit pessimistic about my Costco preorder shipping friday. If I order tonight from telesales, it should ship tomorrow and there's a good chance I have it Friday or Saturday.
Also, what's this triple account you mention in order to get the activation waived?
Thanks!
Click to expand...
Click to collapse
Triple a membership has a sprint discount. 10 percent off the monthly sprint bill plus free activation for all phones. Its the workplace discount thing.
Call 866-866-7509
Got mine yesterday!
Sent from my Galaxy S4
Forgive me if this has been asked and answered before, but I wanted to get a clearer picture of how this process goes.
Last night, in my drunken brilliance, I dropped my phone. Screen cracked and looks like a mosaic picture now. Still can't believe it; I had a Nexus 4, among the most delicate phones ever created, and it still looks brand new... Anyway, I set up an RMA, but I also have Moto Care Accident Protection. What happens next? Could someone who's done this before chime in? This is my first time...
They'll ask you if you want standard or expedited exchange. Expedited = you get a new phone before sending old one back. Expedited requires credit card, which they will charge $250 if you don't return the damaged phone in a timely fashion.
If you miss their phone call so not waste your time calling them back. You may get lost in a maze of reps who have no clue what you are talking about. Best is to reply to the incident emails they send you and ask them to call you back.
They will email you a coupon code for moto maker, you build a new phone, coupon covers all the costs unless you upgrade to a premium back.
I took a long time to return my broken phone, they never charged my card.
I replaced mine due to overheating. I echo what CUBENSIS says, except that they did charge my card $500 immediately after I chose the expedited method. I also have the bamboo back and unfortunately the coupon code didn't cover the $25 for the custom back but they assured me that cost would be credited back. I just mailed the phone back yesterday so I haven't confirmed that, but even if it doesn't happen automatically I will be calling them and getting that credit. The only pain was I had to wait 8 days or so for the replacement phone to arrive, but that's a small price to pay for the custom design.
getelevated said:
I replaced mine due to overheating. I echo what CUBENSIS says, except that they did charge my card $500 immediately after I chose the expedited method. I also have the bamboo back and unfortunately the coupon code didn't cover the $25 for the custom back but they assured me that cost would be credited back. I just mailed the phone back yesterday so I haven't confirmed that, but even if it doesn't happen automatically I will be calling them and getting that credit. The only pain was I had to wait 8 days or so for the replacement phone to arrive, but that's a small price to pay for the custom design.
Click to expand...
Click to collapse
I replaced my walnut back with the black plastic and after a week or two they credited me the cost of the wood back upgrade strait to my card. I never got anything from them telling me that they did it though. Just keep an eye on your card for it.
My Google-Fu failed me today.
I went in Nov 1 to pick up my 6T, trading in an original OnePlus One for the $300 credit. After 2 weeks, nothing had happened with regards to said credit on my bill. When I looked at my receipt today, I noticed the trade in value of my One was $0 where it was supposed to be $300, since they evaluated the phone, and approved it in store. The receipt did have the proper model and the serial number on it, so a red flag did go up for me.
Then I tried looking online for anyone in a similar predicament and failed to find a case similar to mine. I went through the call back feature of T-Mobile's website to speak with a rep, which quickly went downhill. She insisted that the store had to mail in the One to a warehouse, who would then evaluate the phone to determine how much credit I was due. The phone was waiting on me to send in, according to her records. Her script, wherever she was, couldn't take into account that the entire transaction occurred in store, she hadn't heard of the OnePlus specific promotion the first week of Nov.
After less specific (Not this OnePlus promotion) searching on trade in credits from T-Mobile, I found the T-Force group on Twitter. After an hour in Chat waiting for a rep, the entire problem was resolved in a matter of minutes. My promotion was re-submitted with the RMA number given at trade in time, approved and an additional credit given for the earlier farce of customer service.
I was giving up on the T-Force ever responding, and had left 2 "reviews" with T-Mobile about the first call, one online and the other through the automated text after the initial call. I got a response just before giving another online rant about the Twitter waiting experience.
TLDR: Don't expect much from the 1st line of T-Mobile customer phone support. Use T-Force Chat on Twitter to resolve problems, just be a bit more patient than I initially was. Pay attention to your receipt details.
Mine is the same way bill came no credit called and they just transferred never said anything and sat on hold for ever.
So confused. You got $300 for your oneplus One?
So the way the promo works is this.
You get credits that day that on the value of the phone. That value is subtracted from $300 dollars, which you get the rest in the way of monthly bill credits over 24 months.
Let's say you trade in a one plus one. It's worth $0. Once the promo kicks in you get ,$12.50 or whatever every month on your account.
Let's say you trade in a Pixel 2 worth $100. They put $100 on your account right then, and then put the remaining $200 on your account in the form of bill credits over 24 months. So like 8.50 a month or whatever the credit will be.
You traded in a one plus one. Which is worth $0. You get none right away. And it can take up to 2 bill periods before your credits start kicking in.
Let's use myself as an example. I traded in an iPhone 6. The trade in value was $36. That $36 went towards taxes, so I only paid 20 something if the 50 something taxes. I will get $263 in monthly credit over the span of 24 months. So it's like $10,xx a month.
You actually did it the best way, as now you will get the most you can over the 24month period since your phone was worth $0. You'll get $12.50 I think it is over 24 months off your bill. Which is stated to be between 1-2 bill cycles before it kicks in.
All of this is explained in the details of the deal when it was going on. You do NOT instantly get $300 on your account for trading in your phone, nor did you trade in a phone worth that amount. You will get that amount, minus the initial worth, over 24 months.
The $300 credit is 12.50 a month for 24 months, yes. What I was told by the representative during the last conversation was the store should have shown the $300 value on the receipt instead of 0. Again, all of the listed phones on the promotion were automatically given the $300 credit over 24 months, according to the rep. Maybe I was being blown off, but I asked that specifically due to a zero value on the end of my receipt. Where I had the most issue was the initial conversation, the rep incorrectly told me that the warehouse would evaluate if my OnePlus One qualified for any credit due to age and condition. The store I traded in at did the evaluation, determined the One was functional and within the trade in parameters, and qualified for the special credit. I had heard and read about people getting the promotion applied within a week, so they could pay the phone off and continue receiving monthly credits. This is what I was waiting for myself.
This thread is to let people in a similar situation know, in my opinion, to skip the representatives from the T-Mobile website, and go straight to the T-Force folks on Twitter chat for actual results.
They specifically say that it can take up to two billing cycle for the credit to show up. I did this with 2 phones on day 1. I am not concerned unless it doesn't show up on the 3rd billing cycle.
I used to do that job with trades. If we or any store rep marked the phone as good no physical or liquid damage and powers on, then that's it and there's no changing it. It doesn't matter if the phone looked like it had been chewed on by rabid aids monkeys or disappeared, once it's approved as a good device, it's a good device and you should have got your credits.
There is no changing the condition at the store level after it's complete and there's def no warehouse that will change that rating for the customer. Now if it indeed is a jacked phone, the store itself gets hit with a loss, not the customer.
The rep probably hit the wrong check box in timo or if they had retail computers still, quick view . They make it easy to do that because of muscle memory of where to click over and over but it should have been caught before the end.
My guess is that you were talking to those completely inept and clueless idiots in the Philippines. Don't EVER deal with those people. ever!
Glad you got it worked out buddy
OMG those clueless agents in the Philippines on a weekend is a nightmare. Don't ever call TMobile on the weekend. You'll go straight to the. And they have absolutely no authority to make any decisions. You'll basically waste your time.
drbob15 said:
My Google-Fu failed me today.
I went in Nov 1 to pick up my 6T, trading in an original OnePlus One for the $300 credit. After 2 weeks, nothing had happened with regards to said credit on my bill. When I looked at my receipt today, I noticed the trade in value of my One was $0 where it was supposed to be $300, since they evaluated the phone, and approved it in store. The receipt did have the proper model and the serial number on it, so a red flag did go up for me.
Then I tried looking online for anyone in a similar predicament and failed to find a case similar to mine. I went through the call back feature of T-Mobile's website to speak with a rep, which quickly went downhill. She insisted that the store had to mail in the One to a warehouse, who would then evaluate the phone to determine how much credit I was due. The phone was waiting on me to send in, according to her records. Her script, wherever she was, couldn't take into account that the entire transaction occurred in store, she hadn't heard of the OnePlus specific promotion the first week of Nov.
After less specific (Not this OnePlus promotion) searching on trade in credits from T-Mobile, I found the T-Force group on Twitter. After an hour in Chat waiting for a rep, the entire problem was resolved in a matter of minutes. My promotion was re-submitted with the RMA number given at trade in time, approved and an additional credit given for the earlier farce of customer service.
I was giving up on the T-Force ever responding, and had left 2 "reviews" with T-Mobile about the first call, one online and the other through the automated text after the initial call. I got a response just before giving another online rant about the Twitter waiting experience.
TLDR: Don't expect much from the 1st line of T-Mobile customer phone support. Use T-Force Chat on Twitter to resolve problems, just be a bit more patient than I initially was. Pay attention to your receipt details.
Click to expand...
Click to collapse
Must have been something else wrong with either your phone or your account. I traded in my old 3T with a scratched screen and got my $300.00 rebate within a couple of days. I have also unlocked my phone and received my unlocking.bin key from OnePlus and am now rocking the international version. Other than having to wait on customer service in the store, for what seemed like an eternetity, I have no issues with tmobiles version of the phone. Exactly as advertised.
They were trying to explain this to me in the store and it still doesn't make sense. I traded in a S8 which they send is worth $190 upfront and 110 in bill credits. What I don't understand (and am waiting for my bill before I say anything) is where did that $190 go? I know some of it went to pay for the taxes ($51) but where's the rest? I get that he was trying to explain what you just did but the rest of the 139 wasn't used to pay for anything. Can you help me understand that part?
I told him I didn't care how it broke down as long as I'm getting $300 back doesn't matter if it's in 1 shot or monthly.
Sent from my ONEPLUS A6013 using Tapatalk
Moderator Notice
Guys just make sure the discussion does not turn into an off topic rant.
Thanks,
Funk
All of my fun in store was in a suburb of Houston, TX. I saw people online have their credit show up far more quickly than I was experiencing, which started the events posted above. After the phone calls I went through, I went to Twitter. This is where I was told I should have seen the $300 credit on my receipt. The first rep whom I spoke with, and allegedly a supervisor later, told me I had to wait for the warehouse to approve my promotional credit, which didn't seem right. I was prepared to wait the 2 billing cycles if necessary. I just wanted to verify I was getting the monthly credits at some point. I may have come across still upset, which led to the immediate credit on this months bill, or they felt that the error was that egregious during my first interactions. I am impressed that the T-Force rep on Twitter was able to handle my situation so quickly, and I intended to share my opinion here that anyone in a similar situation bypass the phone reps and go online directly to Twitter chat with T-Force.
I traded in a OnePlus One that had been in a case with screen protector its entire usage, removed both that morning. The device was handled and evaluated minimally and determined to meet the requirements. The instore rep told me that the entire $300 credit would be applied in monthly payments, starting with the next cycle (beginning of Dec). I went home with the new 6T and didn't immediately worry about my bill. After 2 weeks had passed, I went through my account, usage, billing, etc and couldn't find anything. I found the RMA number on my receipt and put it in on the trade in page online, which showed the status at waiting for customer to mail phone in. Which was not what should have been showing according to the reps later on with a clue. What I was told was the trade in status should have updated fairly quickly, even if the monthly credits didn't appear as quickly. I don't know if any immediate trade in credit would show up on the account before the next cycle.
I believe the trade in page with RMA number should answer some of the other's questions.
https://manage.my.t-mobile.com/TradeInDevice.aspx
Also, under plan on the My Account page, it now shows the 6T Promotion active on my account.
jdiddy_ub said:
They were trying to explain this to me in the store and it still doesn't make sense. I traded in a S8 which they send is worth $190 upfront and 110 in bill credits. What I don't understand (and am waiting for my bill before I say anything) is where did that $190 go? I know some of it went to pay for the taxes ($51) but where's the rest? I get that he was trying to explain what you just did but the rest of the 139 wasn't used to pay for anything. Can you help me understand that part?
I told him I didn't care how it broke down as long as I'm getting $300 back doesn't matter if it's in 1 shot or monthly.
Sent from my ONEPLUS A6013 using Tapatalk
Click to expand...
Click to collapse
Out of your $300.00, if there is any money owed on your account, that amount is deducted, plus all sales taxes are also deducted. The rest of the monies are spread out over 2 years as credits. Depending on those aforementioned variables, that will determine how much ones monthly credits are.
jdiddy_ub said:
They were trying to explain this to me in the store and it still doesn't make sense. I traded in a S8 which they send is worth $190 upfront and 110 in bill credits. What I don't understand (and am waiting for my bill before I say anything) is where did that $190 go? I know some of it went to pay for the taxes ($51) but where's the rest? I get that he was trying to explain what you just did but the rest of the 139 wasn't used to pay for anything. Can you help me understand that part?
I told him I didn't care how it broke down as long as I'm getting $300 back doesn't matter if it's in 1 shot or monthly.
Sent from my ONEPLUS A6013 using Tapatalk
Click to expand...
Click to collapse
The 190 goes toward the balance owed on the phone plus taxes.
You are buying the 6t for 580 + tax. Let's assume tax on your transaction was 60 bucks. 60 dollars out of your 190 credit will cover your taxes. The remaining 130 will apply towards the balance on the phone. The remaining balance will be 450. Your monthly equipment installment plan payment will be 450/24=18.75/month. You will receive a credit every month of 110/24=4.58 every month for 24 months. In total 300 dollars in credits .190 up front and 110 in bill credits.
They just told me trade in for the v30 is 90 bucks. So I get a 90 dollar bill credit then full credits on the device from then on is what I was told
I did the whole "payoff and unlock the phone" via twitter (after trying in store, on tmobile phone, and tmobile chat) a few weeks ago. The rep on twitter told me multiple times that I would still receive 24 monthly credits totaling $300 even though I paid the phone off early. A few days later I received another twitter message from her stating that she was unable to apply the credits over 24 months so instead she would apply a flat $300 credit to my bill. A few days later when I received my next bill there was a credit on it for $300. I'm shocked that she actually did what she said she would.
Just another data point that Twitter support from tmobile is good.
raing said:
I did the whole "payoff and unlock the phone" via twitter (after trying in store, on tmobile phone, and tmobile chat) a few weeks ago. The rep on twitter told me multiple times that I would still receive 24 monthly credits totaling $300 even though I paid the phone off early. A few days later I received another twitter message from her stating that she was unable to apply the credits over 24 months so instead she would apply a flat $300 credit to my bill. A few days later when I received my next bill there was a credit on it for $300. I'm shocked that she actually did what she said she would.
Just another data point that Twitter support from tmobile is good.
Click to expand...
Click to collapse
That's good to know they took care of you. I know my rep told me to wait until the payments kicked in before paying it off. Not to mention many here said the same thing. I guess this is what happens. The system doesn't know what to do if you're fully paid off. But it's good to see reps taking care of people by just giving full payments.
raing said:
I did the whole "payoff and unlock the phone" via twitter (after trying in store, on tmobile phone, and tmobile chat) a few weeks ago. The rep on twitter told me multiple times that I would still receive 24 monthly credits totaling $300 even though I paid the phone off early. A few days later I received another twitter message from her stating that she was unable to apply the credits over 24 months so instead she would apply a flat $300 credit to my bill. A few days later when I received my next bill there was a credit on it for $300. I'm shocked that she actually did what she said she would.
Just another data point that Twitter support from tmobile is good.
Click to expand...
Click to collapse
I'm not sure what their policy is on that either. The guy in store said if I tried to pay it off early I would lose my bill credits and an online rep confirmed that. On the t-mobile website, it says you can pay off an EIP early and still get your bill credits. The credits would be lost only if you cancelled your service. Which make sense because its a "contract" without being a contract.
---------- Post added at 09:37 AM ---------- Previous post was at 09:36 AM ----------
mokash34 said:
The 190 goes toward the balance owed on the phone plus taxes.
You are buying the 6t for 580 + tax. Let's assume tax on your transaction was 60 bucks. 60 dollars out of your 190 credit will cover your taxes. The remaining 130 will apply towards the balance on the phone. The remaining balance will be 450. Your monthly equipment installment plan payment will be 450/24=18.75/month. You will receive a credit every month of 110/24=4.58 every month for 24 months. In total 300 dollars in credits .190 up front and 110 in bill credits.
Click to expand...
Click to collapse
He never explained that the remainder would act as a downpayment. If that's how it works, thats fine with me. Will wait until the bill comes to see what this looks like. Thanks
When I bought mine on the first day all I saw on the receipt was $16 for my Nexus 6. A couple of days later I got a text from T-Mobile stating that my promotional value was approved. I have checked online and I am getting the monthly credit.
Sent from my ONEPLUS A6013 using Tapatalk
I got mine on the trade in and add a line and the oneplus 6t is free... T mobile will pay the EIP haven't been billed yet but I traded my oneplus 5t and paid taxes so my credit is 24 something but the EIP will be 19 something will the remaining be credited to the account our to the EIP?
For anyone living in Canada and you own a OnePlus phone, Samsung or others, Futuretel located in Ontario is the authorized repair Centre for these phones and others.
I sent in my OnePlus 7T Pro to have them install a new battery because the batteries I was buying online being the last one from WitRigs, that battery dies very quickly. Although I can do it myself it's hard to find a reliable battery. So I contacted Oneplus and it was $50 cnd tax included. That's fine with me and includes shipping. Good deal I thought. However ...
They say it only takes 3 - 4 weeks. When I began calling them on like a Tuesday or Wednesday they kept telling me the battery will be in on Friday. Called on Fridays many times. No battery. Called last Tuesday again and was told the battery would be in on Friday. Called that Friday and the battery was in. However, they did not have a seal in stock for the rear cover! Like, who orders a battery without ordering a seal. Or at least checking that you do have a seal in stock ? Well, they do. Or don't. When I asked the guy when will you have the seal in. He said I don't know. This is in the 5th week now.
Yesterday I file a complaint with the Better Business Bureau. received a response today from them on the BBB site. An hour later I get a call from them to confirm my address and said the phone is repaired and is being sent back.
So, if you are in Canada and you own a Oneplus in particular, be prepared for a long wait time. Their rating on the BBB site is 1 out of 5.
I think that's all that needs to be said !
rogerrulez said:
For anyone living in Canada and you own a OnePlus phone, Samsung or others, Futuretel located in Ontario is the authorized repair Centre for these phones and others.
I sent in my OnePlus 7T Pro to have them install a new battery because the batteries I was buying online being the last one from WitRigs, that battery dies very quickly. Although I can do it myself it's hard to find a reliable battery. So I contacted Oneplus and it was $50 cnd tax included. That's fine with me and includes shipping. Good deal I thought. However ...
They say it only takes 3 - 4 weeks. When I began calling them on like a Tuesday or Wednesday they kept telling me the battery will be in on Friday. Called on Fridays many times. No battery. Called last Tuesday again and was told the battery would be in on Friday. Called that Friday and the battery was in. However, they did not have a seal in stock for the rear cover! Like, who orders a battery without ordering a seal. Or at least checking that you do have a seal in stock ? Well, they do. Or don't. When I asked the guy when will you have the seal in. He said I don't know. This is in the 5th week now.
Yesterday I file a complaint with the Better Business Bureau. received a response today from them on the BBB site. An hour later I get a call from them to confirm my address and said the phone is repaired and is being sent back.
So, if you are in Canada and you own a Oneplus in particular, be prepared for a long wait time. Their rating on the BBB site is 1 out of 5.
I think that's all that needs to be said !
Click to expand...
Click to collapse
UPDATE: It's being shipped to me via overnight shipping. Will have it tomorrow by noon. Geez, things move quick when you make noise