Has anyone had any issues with the microphones not working? When using Google Now or Voice Search, it says to speak now but doesn't recognize that I have spoken. It also doesn't show grey in the circle around the microphone button when I talk.
Also tried a factory reset which didn't help.
I'm pretty sure i heard something about having to go into language and input settings and download the voice recognition engine for any specific language
I had this exact problem, but then it told me a system update was available, I ran that, reinstalled, and it worked fine. Not sure if they were related, but it definitely existed and then was fixed.
I checked in Language & input > Voice Search and I think you are talking about the option to Download offline speech recognition. You can download lots of different languages if you want. I checked and English was already installed and the default Language was set to English (US).
I also checked for updates to the OS. Running Android version 4.1.1 Build Number JRO03D.
Unfortunately, the problem is still occurring.
Just called Google. They are replacing my nexus 7 for this issue. Luckily the do advance exchange so I won't be without my sweet new toy while they ship the new one.
None here
Sent from my Nexus 7 using xda app-developers app
Nexus 7 I bought from Staples.com had the same mic issue (mic stopped working like OP). I called their Customer Service and they said they will pick up my defected unit and drop off replacement unit tomorrow.
Related
Any one having trouble getting there Google voice to work on the captivate
Sent from my SAMSUNG-SGH-I897 using XDA App
No problems here, working great.
Mine works great, although it took me FOREVER to get it to work correctly and set up.
Also I notice the speaker volume when trying to play messages through speaker phone is horribly low.
Yeah I had problems at first. I got a phone number with my name in it, but it didn't have a location and no one could call me. I had to pay 10$ to switch my number to a local one but its all good now.
Also, doesn't make calls on my wifi b/c internet keeps dropping, but I don't blame it. My wifi sucks.
You have to go on the google voice website and activate it
Sent from my SAMSUNG-SGH-I897 using XDA App
smeltn said:
Mine works great, although it took me FOREVER to get it to work correctly and set up.
Also I notice the speaker volume when trying to play messages through speaker phone is horribly low.
Click to expand...
Click to collapse
Same here, the message volume is so low you really cant hear it. Other than that everything works for me.
Wrong person when hit voice mail...
I've posted this question in Google's Help area, but I almost never get replies on messages there. Trying here.
When someone forwards to voicemail (Google VM), the recorded name that plays is not mine. I have recorded my name again; played it back on the WEB, and it is me; but if I dial my phone and go to VM it is a different person that says the recorded name. To answer the first obvious question, I am sure we are using the right number
I did see in the Google help section that someone fixed that problem by disabling Google Voice on their phone and re-enabling it.
Interestingly, I do have the Voice Mail Carrier in my phone set to 'My Carrier', which would be AT&T. I"m not sure of the significance of changing that. My presumption is that if it rings long enough it may go to AT&T voice mail instead of Google Voice mail. But in the end, I don't believe that has anything to do with my problem.
But even though I don't think this is part of my problem, I did try to set in my phone to send voice mail to Google Voice. When it went to the network it comes back with message "Voicemail number change unsuccessful. Please contact yoru carrier if this problem persists."
I guess if I can come up wiht correct settings that will be helpful. Everything I find in the Google help for setup is about setting it up on the web, and not the phone.
Later I found that you can enable/disable Google Voice Mail on your phone from the Google Voice Mail web site by dialing numbers into your phone. I have tried that twice now, and it still is playing the wrong name . ( I am confused about the setting mentioned above on the phone).
So, any suggestions on clearing up this problem?
smeltn said:
Mine works great, although it took me FOREVER to get it to work correctly and set up.
Also I notice the speaker volume when trying to play messages through speaker phone is horribly low.
Click to expand...
Click to collapse
AGREED! I can't stand the volume of the voicemail!!!
On my post for my problem(above a couple posts), from Google Help Group, I had someone select it as "Answered", and pointed it to a long list of questions, but no answer. I think they must be trying to rack up "I answered it" points or something.
GV seems to be pretty buggy. I may abandon it.
Well, I find using Google Products can be very frustrating. Zero support from Google, and if it is something the community has no idea how to fix, you are SOL.
Not getting any answers on this anywhere.
I had the same problem when setting up my Aria, before I got my Captivate. It would not change the forwarding numbers. I had to change the forwarding number manually on the phone. Settings > Call Settings > Voice Calls > Call Forwarding. (When I got the Captivate I did not have to set up again, AT&T stores the forwarding settings) It also took me a while to get it straight between the difference of the number I forward to, and the number I call when I want to listen.
All in all I thought the Google Voice was a pain to set up, and not as easy to set up as I expected for a Google product. But it does offer features that the iPhone Visual Voicemail did not, like transcribing the message, etc.
I actually would like to use some of the features. But I am pretty frustrated with the bugs. Well, at least, this one bug that I can't get an answer on.
Another bug I experienced, assuming I understand correctly, is that if a 'known' contact calls, it won't ask for the name. But I found the same contact calling me during testing would experienced inconsistently that it would, or would not ask.
If I can just get the darned other person's name from being played when it goes to VM, I'll be able to experiment more.
Oh, one other thing that is happening. Today, I called my Google number, just to see if it had possibly corrected itself. Interestingly it also ran my home phone too, which I had turned off.
So, it just seems not ready for prime time.
So I got my one, when it was being activated in the store there was an error of some sort and it came down to a google voice issue. It was eventually fixed after a number of calls but I left with it working. I came home and loaded it up with my apps and re activated google voice so i can text from the web etc etc. It worked for a while but now my phone cannot make and recieve calls and texts, I only have data,
I called sprint last night they told me to wait until 2pm today even though he did not know what the issue was....its very fristrating, I get some recorded message from a guy saying that the number i called is not in service when I just called that number from another phone.
Has anyone else had any issues like this?
I would try disabling the integration on voice.Google.com and re enabling it once you confirm your phone works properly without it. I'm integrated and have never had this issue.
p3tr0s said:
I would try disabling the integration on voice.Google.com and re enabling it once you confirm your phone works properly without it. I'm integrated and have never had this issue.
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Click to collapse
Yeah, that was the first thing i did...on the phone for yet another hour..they seem dumbfounded. Could a boot loader unlock cause this?
chinbags said:
Yeah, that was the first thing i did...on the phone for yet another hour..they seem dumbfounded. Could a boot loader unlock cause this?
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Click to collapse
I'm not the most knowledgeable on this but Im about 99.9 percent sure there's no way either could cause your problem. Its something with the service programming either on googles end or sprints end.
This may be somewhat helpful I use Google voice for my voicemail.when I installed and provisioned it at the last step it gave me an error and said it could not save numbers but it does work!
Sent from my HTCONE using Tapatalk 2
When I set mine up i don't recall getting any errors
chinbags said:
So I got my one, when it was being activated in the store there was an error of some sort and it came down to a google voice issue. It was eventually fixed after a number of calls but I left with it working. I came home and loaded it up with my apps and re activated google voice so i can text from the web etc etc. It worked for a while but now my phone cannot make and recieve calls and texts, I only have data,
I called sprint last night they told me to wait until 2pm today even though he did not know what the issue was....its very fristrating, I get some recorded message from a guy saying that the number i called is not in service when I just called that number from another phone.
Has anyone else had any issues like this?
Click to expand...
Click to collapse
I would de-integrate then call up Sprint and have them push a hands free activation to your phone. Wait 30 minutes then try re-integrating with Google Voice. I know this error happened frequently in the beginning with accounts that were integrated and then they switched phones without de-integrating first. I use the Sprint-GV integration and its why whenever I switch phones, I always de-integrate first, activate the new phone, then re-integrate with GV. Hope you get it figured out soon.
Thanks for the input. You guys were on the right track. My third hour long call got to the issue. Seemingly my phone wasn't fully provisioned and it was a network error but my activation of Google voice kicked my network completely out of sync. Still all a little strange but I'm back up and running. Hopefully when I re enable gvoice I won't get the same error. I was also told the first two people I spoke with should of seen this....I guess you gotta be lucky with who you get on the phone.
Sent from my HTCONE using xda app-developers app
Hi guys, so moto assist used to tell me who was calling either by saying the contact name or telling me the number.
Now the ringtone sounds for just a second and the phone goes silent and the notificaction bar silent icon suddenly appears.
What can I do? "I have the talk to me" option checked and also tried clearing the data from the app itself.
I think the problem may be due to my girlfriend changing the language on the phone and re programming the touchless control to hr voice in spanish, wich I later changed back to my voice and system language to english...
Thanks in advance!
groggycl said:
Hi guys, so moto assist used to tell me who was calling either by saying the contact name or telling me the number.
Now the ringtone sounds for just a second and the phone goes silent and the notificaction bar silent icon suddenly appears.
What can I do? "I have the talk to me" option checked and also tried clearing the data from the app itself.
I think the problem may be due to my girlfriend changing the language on the phone and re programming the touchless control to hr voice in spanish, wich I later changed back to my voice and system language to english...
Thanks in advance!
Click to expand...
Click to collapse
Just a shot in the dark here, but did you check that your notification volume was up. It could be off/too low and that might cause the problem. If that's not it, you may need to do a full reset to fix it. Good luck!
Not quite the same but when I flashed a different Moto-X update and my phone became American but even after settings everything back to UK non of the Moto specific options would work or work properly
Flashed back to a Brittish update and everything started working so I would consider doing a factory reset and starting over again
I did a full whipe and reset of the phone and checked the sound levels with no luck.
Then I noticed when placing a call my phone says "llamando" which is spanish for "Calling" and everything myphone read to me was in english but awkwardly spoken, as if a spanish person would be reading, hahahaha. So, thats was the second clear clue.
Then I went to languages and inputs and checked "text to speech output", then, "motorola tts" and it offered me only spanish and portuguese languages.
It seems that the OTA update to android 4.4.3 had only those options, maybe because OTA detected my latin amaerican carrier (movistar, Chile).
What I don't know for sure is if before, when moto assist worked just fine with 4.4.2, was by default in english.
Is there a way to add languages to motorola tts? Any stock motorola rom from another country that would work just fine with my XT1058 that surely would use english TTS?
Issues since August 20 update
I've been having issues since the August 20 update of Motorola Assist and it looks like some reviewers in the Play Store are as well. Nothing of mine had changed, clearing etc doesn't seem to have any effect, same with uninstalling updates and re-updating.
I am pretty sure, in my case at least, the problem is on the motorola tts language option.
I need some feedback on a rom that is fully supported for my xt1058 and is kind of stock motorola. I have this phone so recently that I haven't had time enough to investigate if custom roms take away the touchless control, active display, etc. works on them.
Please help me with that
Ok so the reason this is urgent is because i purchased a 2nd hand HTC One off of Amazon and i seem to be having issues with it's mic during calls, if the issue can not be fixed by myself then i need to ask the seller for a refund ASAP.
Today i tried calling someone only for them to tell me they can not hear me during the call, i switched to speaker mode and everything was fine.
I assumed the bottom mic was faulty so i tried recording my voice with easy voice recorder and covered the top mic on the back, i was surprised to find that the bottom mic recorded my voice with no issues and it was ust as loud as my moto g which has zero problems with calls (the htc one was clearer).
I have done a search and it seems quite a few people have this issue but it's usually a busted mic, surely that can't be the case with mine or could it? I have tried cleaning it out with a toothbrush bristle.
It's fully stock unrooted and on android 4.4.3, i have done a factory reset 3 times already
fedor12 said:
Ok so the reason this is urgent is because i purchased a 2nd hand HTC One off of Amazon and i seem to be having issues with it's mic during calls, if the issue can not be fixed by myself then i need to ask the seller for a refund ASAP.
Today i tried calling someone only for them to tell me they can not hear me during the call, i switched to speaker mode and everything was fine.
I assumed the bottom mic was faulty so i tried recording my voice with easy voice recorder and covered the top mic on the back, i was surprised to find that the bottom mic recorded my voice with no issues and it was ust as loud as my moto g which has zero problems with calls (the htc one was clearer).
I have done a search and it seems quite a few people have this issue but it's usually a busted mic, surely that can't be the case with mine or could it? I have tried cleaning it out with a toothbrush bristle.
It's fully stock unrooted and on android 4.4.3, i have done a factory reset 3 times already
Click to expand...
Click to collapse
Try this >> http://forum.xda-developers.com/showpost.php?p=57466266&postcount=13
clsA said:
Try this >> http://forum.xda-developers.com/showpost.php?p=57466266&postcount=13
Click to expand...
Click to collapse
I just tried it and i think it made a difference, it's too late/early here to call anyone so i tried calling my moto g and while i can hear my voice on my moto g it is still very quite and muffled if i hold it normally next to my ear, if i speak right in front of the bottom mic it picks up sound loud and good.
Anything else i can try now other than having to return the phone back to the seller? Reviews say the call quality is great but right now my moto g is at least 5x better call quality wise
Sent from my HTC One using XDA Free mobile app
Anyone? I keep trying to test it's bottom microphone by recording my voice and it seems to work perfectly and i actually noticed it works a lot better (louder and clearer) than my moto g after i cleaned the mic out with a toothbrush but it's still not working properly in calls
Sent from my XT1032 using XDA Free mobile app
i have the same problem and i found that the mic works great except in a call...
facebook voice msg, whatsapp voice msg even the test on microphone *#*#4343*#$* or whatver numbers are
the only problem is in a call i tried everything... and nothing seems to work
and yes hands free works good, speaker mode good
the only thing i cant try it turning off the voice privacy setting in call because mine dont have that option
im using htc one m7 android 4.4.3 software number 6.07.1540 htc sense 6
everything seems to be up to date
i even downloader a room from HTC officialwebsite to update it
if there are some news please tell use
i hope some simple update can fix this
and sorry for my bad english
Dhamour said:
i have the same problem and i found that the mic works great except in a call...
facebook voice msg, whatsapp voice msg even the test on microphone *#*#4343*#$* or whatver numbers are
the only problem is in a call i tried everything... and nothing seems to work
and yes hands free works good, speaker mode good
the only thing i cant try it turning off the voice privacy setting in call because mine dont have that option
im using htc one m7 android 4.4.3 software number 6.07.1540 htc sense 6
everything seems to be up to date
i even downloader a room from HTC officialwebsite to update it
if there are some news please tell use
i hope some simple update can fix this
and sorry for my bad english
Click to expand...
Click to collapse
Had you searched you would know that it was a common issue and there is a fix that HTC pushed out.
zelendel said:
Had you searched you would know that it was a common issue and there is a fix that HTC pushed out.
Click to expand...
Click to collapse
When did they push it out? I'm running the latest software according to my phone and the issue persists. I didn't think to try calling before updating from 4.3 Jellybean so no idea if it's just an issue with the latest software or a deeper issue with the phone
Sent from my XT1032 using XDA Free mobile app
Dhamour said:
i have the same problem and i found that the mic works great except in a call...
facebook voice msg, whatsapp voice msg even the test on microphone *#*#4343*#$* or whatver numbers are
the only problem is in a call i tried everything... and nothing seems to work
and yes hands free works good, speaker mode good
the only thing i cant try it turning off the voice privacy setting in call because mine dont have that option
im using htc one m7 android 4.4.3 software number 6.07.1540 htc sense 6
everything seems to be up to date
i even downloader a room from HTC officialwebsite to update it
if there are some news please tell use
i hope some simple update can fix this
and sorry for my bad english
Click to expand...
Click to collapse
I spoke to HTC and they made me run the mic diagnostic test and they told me it's unlikely a hardware issue as it works fine in other scenarios (like you my mic works everywhere but in calls).
It's shocking that HTC would allow their software to cripple the phone's call quality, I'm on 4.4.3 software number 6.16.61.8 and my phone is saying I'm already running the latest update. I'm not sure how long this version has been out and why HTC haven't fixed it yet, they were my favourite phone manufacturer (started off my smartphone experience on htc phones) but after owning the One I'm not sure if i can say that they are anymore.
Sent from my XT1032 using XDA Free mobile app
Did you guys even bother searching the forum? This has been covered tons of times.
As for your device saying it is up to date, that depends on the carrier. Not all carriers push updates as fast as others.
zelendel said:
Did you guys even bother searching the forum? This has been covered tons of times.
As for your device saying it is up to date, that depends on the carrier. Not all carriers push updates as fast as others.
Click to expand...
Click to collapse
I searched this forum and many others and you're right, this topic has been covered hundreds if not thousands of times and the usual answer is get your phone replaced. If there is nothing physically wrong with the phone then a replacement will most likely not fix the issue either.
The other causes and fixes i have seen are dusty mic-already cleaned them, factory reset-done more than once, blow in sim tray-done, turn off voice privacy - don't even have that option, root then tweak build prop-dont want to risk losing the warranty plus i can't imagine HTC forcing their customers to root their phone in order to be heard on the phone.
People have been reporting the issue as early as a year or so ago, surely software updates should have fixed it by now? You've got a point with carriers not pushing updates as fast as others so let me know what version the fix is in so i know if it's later/earlier than the one i have. If you know of a method i haven't yet seen then please let me know or just send me a link to that thread, thanks.
Sent from my XT1032 using XDA Free mobile app
fedor12 said:
I searched this forum and many others and you're right, this topic has been covered hundreds if not thousands of times and the usual answer is get your phone replaced. If there is nothing physically wrong with the phone then a replacement will most likely not fix the issue either.
The other causes and fixes i have seen are dusty mic-already cleaned them, factory reset-done more than once, blow in sim tray-done, turn off voice privacy - don't even have that option, root then tweak build prop-dont want to risk losing the warranty plus i can't imagine HTC forcing their customers to root their phone in order to be heard on the phone.
People have been reporting the issue as early as a year or so ago, surely software updates should have fixed it by now? You've got a point with carriers not pushing updates as fast as others so let me know what version the fix is in so i know if it's later/earlier than the one i have. If you know of a method i haven't yet seen then please let me know or just send me a link to that thread, thanks.
Sent from my XT1032 using XDA Free mobile app
Click to expand...
Click to collapse
There was an issues as outlined here
http://forum.xda-developers.com/showpost.php?p=56516913&postcount=39
It only effects roms that run HTC sense. IT doesnt bother AOSP based roms.
zelendel said:
There was an issues as outlined here
http://forum.xda-developers.com/showpost.php?p=56516913&postcount=39
It only effects roms that run HTC sense. IT doesnt bother AOSP based roms.
Click to expand...
Click to collapse
I tried that method after i was advised to do so at the beginning of this thread, i didn't wipe cache/dalvik though so will try that now.
The OP's issue is a little different from mine, he couldn't hear other's as well as other's not being able to hear him, in my case however i can hear others perfectly but they can't hear me to well unless i point the botton mic right in front of my mouth and talk in to it. I suspect it's due to the noise cancellation being way too aggressive as covering the back mic helps a lot.
Any idea on the software number which HTC pushed out the fix with or is it on that same thread?
Sent from my XT1032 using XDA Free mobile app
fedor12 said:
I tried that method after i was advised to do so at the beginning of this thread, i didn't wipe cache/dalvik though so will try that now.
The OP's issue is a little different from mine, he couldn't hear other's as well as other's not being able to hear him, in my case however i can hear others perfectly but they can't hear me to well unless i point the botton mic right in front of my mouth and talk in to it. I suspect it's due to the noise cancellation being way too aggressive as covering the back mic helps a lot.
Any idea on the software number which HTC pushed out the fix with or is it on that same thread?
Sent from my XT1032 using XDA Free mobile app
Click to expand...
Click to collapse
I know it is o the last update HTC pushed less then a month ago. Check the development section. There should be a link to the newest update. I am not completely sure as I stopped using sense based roms years ago. So I never faced this issue.
zelendel said:
I know it is o the last update HTC pushed less then a month ago. Check the development section. There should be a link to the newest update. I am not completely sure as I stopped using sense based roms years ago. So I never faced this issue.
Click to expand...
Click to collapse
Thanks, i will have a look in there now.
If it's only come out less than a month ago then it's likely i don't have it yet as the phone is an EE one (i unlocked it with a code from ebay and using it with a different sim now).
Sent from my XT1032 using XDA Free mobile app
fedor12 said:
Thanks, i will have a look in there now.
If it's only come out less than a month ago then it's likely i don't have it yet as the phone is an EE one (i unlocked it with a code from ebay and using it with a different sim now).
Sent from my XT1032 using XDA Free mobile app
Click to expand...
Click to collapse
Ok yeah if that is the case the only way you will get updates is flashing them found here.
zelendel said:
Ok yeah if that is the case the only way you will get updates is flashing them found here.
Click to expand...
Click to collapse
I couldn't find that much in the dev section so i turned to Google and yeah like you said there is a known issue with calls which HTC promised to fix ASAP last month, however It seems that the issue reported is that the caller (calling from m7) can't hear the other party and the other party can't hear them which sound's different from my issue.
I found the version with the supposed fix and it's 6.10.531.10, my one is running on 6.16.61.8. I'm guessing mine is actually running an even later version? If that's the case then it sound's like I'm screwed
Sent from my XT1032 using XDA Free mobile app
fedor12 said:
I couldn't find that much in the dev section so i turned to Google and yeah like you said there is a known issue with calls which HTC promised to fix ASAP last month, however It seems that the issue reported is that the caller (calling from m7) can't hear the other party and the other party can't hear them which sound's different from my issue.
I found the version with the supposed fix and it's 6.10.531.10, my one is running on 6.16.61.8. I'm guessing mine is actually running an even later version? If that's the case then it sound's like I'm screwed
Sent from my XT1032 using XDA Free mobile app
Click to expand...
Click to collapse
Odd that your is newer then the official released build. Something sound really odd about that. Wish I could help more. I would try and see if anyone posted just the fix that was included. I know some had a files that could be flashed. You could always try running gpe and see if that fixes it. But you will lose sense
zelendel said:
Odd that your is newer then the official released build. Something sound really odd about that. Wish I could help more. I would try and see if anyone posted just the fix that was included. I know some had a files that could be flashed. You could always try running gpe and see if that fixes it. But you will lose sense
Click to expand...
Click to collapse
I'm going to call HTC again tomorrow and ask them what the newest version available in UK is, they didn't ask for the software number when i called earlier they just told me to check if any later one is available to download.
I would love to run GPE on my One, i thought i would like the new version of sense (haven't had an HTC phone since my desire) but i really do prefer stock Google rom especially if sense will have issues like the one I'm having now but i don't want to risk losing my warranty or mess anything up especially at this stage, once I'm certain the hardware is 100% fine then i will probably unlock bootloader and flash a custom rom.
Sent from my XT1032 using XDA Free mobile app
I had the same problem that popped up three weeks ago along with many customers due to the before recent OTA upgrade
Tried to delete/erase cache/disable etc... Google frameworks services, and HTC speak services.
Tried factory reset a few times etc.... NOTHING I found as a solution online worked.
I waited for HTC second update for the OTA. Tried downloading it more than ten times.
Once after a factory reset, once after disabling google framework services, once after disabling htc services, once after disabling all, once in safe mode (disabling all apps),once after removing the last five apps i downloaded when the issue happened....nothing worked.
When I install the update, it goes to around 30% and a red exclamation point appears. the install stalls and it reboots with the old firmware and the problem stays (cant hear the caller, they cant hear me).
During install and stalling I pressed the power button and down volume, the error messages appeared:
HTCspeaklite.apk files are not recognized (or something like that). So the app is corrupted! and the installation files don't recognize it to update it. Installation stalls and reboots.
I searched for the stock htcspeaklite.apk zip file, rooted my phone and tried pushing it over the stock files.
When I booted the phone, it kept rebooting in a loop. Did not work!!
That's when what I had left: I erased everything and installed a custom rom (you can re install a stock rom if you prefer) on my phone.
Now everything works great except for the bluetooth pairing. So I may re install another rom soon.
Here's the stand alone fix posted by Venom Team > http://venomroms.com/venomhub-fix-no-sound-calls-htc-one-m7/
ok so i recently purchased a Verizon Droid Turbo (XT1254) with Build Number: SU4TL-49 and System Version: 23.21.49.quark_verizon.verizon.en.US.vzw, Its not unlocked or rooted and has android 5.1 stock rom.
now the problem is that from time to time the phone acts up and when i receive or make a call, neither I nor the person being called / calling can hear each other. sometimes it requires that i hard reboot to get it to work and sometimes even that doesnt work so i have had to do a factory reset a couple of times. and i have the following questions:
1) is this a hardware issue or software?
2) will rooting and moving to a different rom fix this issue?
3) i have also noticed that when i plug in any headphone, there is no headphone sign coming on the screen and i can hear sound from both the headphone and phone speakers. can that be linked? also is this problem specifically hardware based or some fault in software can cause the same issue?
i tried searching for this problem but couldnt find a topic about it or one which dealt with this problem.
UPDATE EDIT: after some time the problem came back and this time i have found a much more viable solution to the problem. the problem itself is in the dialer app of the mobile, which is why rebooting usually solves the issue. but the problem with this solution is that you will need to update to the latest firmware available on the XT1254 through Verizon. I've personally have had to pay for the root and then manual update since the update could not be downloaded in my country. this is what fixed this irritating issue for me so i thought i would share it.
UPDATE EDIT 2: so after reading all about the issue, if found that it is indeed the dialer app, no idea why but it messes up even after i tried multiple roms. final solution which has got it working for me again is the installation of a dialer app by the name of Exdialer found on the playstore. https://play.google.com/store/apps/details?id=com.modoohut.dialer&hl=en, after thorough diagnosis i came to the conclusion that the stock dialers use the noise cancellation feature (which seems buggy, mic fault or software, im not sure), alternate apps like Exdialer / Truecaller do not and it works fine while utilizing a single mic. just to make sure that you are facing the same issue, do a voice call on whatsapp and see if the other person can hear your voice, if they do, then give this solution a try.
1. Sounds like a hardware issue to me.
2. Probably not if it is hardware related.
3. That could be caused by bad headphones, but in this case it might be linked.
If you purchased this new, I'd recommend trying to get it replaced under warranty. Motorola factory warranty is 1 year from the date of new purchase, and it's very easy to get them to send you a replacement. When I had my warranty replacement sent to me, it even looked like the device was new and not refurbished, which is what a Verizon warranty claim will get you.
i checked it today and found the hardware issue to be true.
when the problem occurs, plugging a headphone in and then removing it fixes the issue.
unfortunately i bought it used and there is no warranty, however i can try to get it replaced with a similar handset.
thank you for your reply.
Mine did this as the battery was dying/dead. Replacing the battery fixed it immediately.
i faced the issue even on a full battery. i was led to believe that it was the headphone jack because plugging in the headphone during such an instance would allow me to hear the callers voice and the removing the headphone would revert it back to normal.
i have cleaned out the jack since then and i have yet to face the problem again. not really sure what was causing it to earth.