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Just got in my dev edition M7 earlier today (04-22-13).
Phone is very beautiful, well built and almost seem perfect until a few minutes ago whiles I was laying in bed playing around with it, when I notice the long light-bleed coming from the lower right corner.
I was like NOO this is not happening!!! After having waited for so long.
It is really annoying because of the length and brightness of the bleed.
Tomorrow I will definitely call up HTC or LetsTalk for a replacement.
See pics.
Hope no one else has had this major defect.
Link to the unit I got today ....
https://picasaweb.google.com/100693731613176583412/HTCOneM7_dev?authuser=0&feat=directlink
I also tried taking a video, but it didn't get captured so well. See link ...
https://www.dropbox.com/s/o2yo29038wm817d/2013-04-22%2023.49.29.mp4
Wow that's pretty bad. I am sure you will get a replacement. That really sucks though.
I am going to use this phone for a month before I unlock the bootloader. Just in case something happens and it's defective.
Sent from my HTC One using xda app-developers app
i just checked mine and i do not have any bleed. I also played the HD dark knight trailer and no bleed confirmed. *phew* ....
Did you drop it or bang it against something. In that last picture I can't tell if that's a smudge or a chip in the glass on the edge of the display in the area.
No. All I did was unbox the phone, took some photos of the phone to post online. Then I immediately put it inside a clear case. Next I went through the setup and only when I was passed that I noticed the light from the corner.
It was handled like a new born baby from the moment it came out from the box .
Sent from my HTC One using xda app-developers app
Def get it replaced that's not normal at all there should be no light bleed at all. What is your batch # build date? Should be like FA345 or like SH etc it's on the box that the unit came in on the bottom part.
jhonsok said:
Wow that's pretty bad. I am sure you will get a replacement. That really sucks though.
I am going to use this phone for a month before I unlock the bootloader. Just in case something happens and it's defective.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Boot loader is already unlocked. Check fastboot.
Not sure if what u mentioned is part of the serial number, but the one I got is : HT34GW915xxx
bhagiratha said:
Not sure if what u mentioned is part of the serial number, but the one I got is : HT34GW915484
Click to expand...
Click to collapse
Same batch as mine ! You just a bad one out of the bunch lol
Sent from my Nexus 7 using xda premium
bhagiratha said:
No. All I did was unbox the phone, took some photos of the phone to post online. Then I immediately put it inside a clear case. Next I went through the setup and only when I was passed that I noticed the light from the corner.
It was handled like a new born baby from the moment it came out from the box .
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
One of those photos looks like there is a chip on the lower right of the screen. I can't really make out what that is. picture 9 of 12
Honestly..this is what turns me away from htc... yes the design is amazing but at what cost? I dont know why everyone says it has good build quality...i bet htc will get millions of these back for repairs
Sent from my GT-I9300 using xda app-developers app
jboodram said:
Honestly..this is what turns me away from htc... yes the design is amazing but at what cost? I dont know why everyone says it has good build quality...i bet htc will get millions of these back for repairs
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Time will tell; it looks like more and more people are complaining about case separation issues as they use them for a few days/weeks.
I'll tell you what I saw: a demo at a store that had been handled a lot (no scratches or dents, so probably not abused), but it looked like hell -- the case was coming apart all around the seams!!
HTC has compromised a lot of things in the last couple of years, and I think they have really compromised build quality now. It might look good brand new, but they don't seem to hold up under normal use like their earlier phones did.
We'll see.
Well I got a prepaid RMA from letstalk and it left this morning for Thursday delivery. Lets see how long the wait will be for a replacement to get out and if an RMA depends on preorders vs stock availability.
Sent from my C6502 using xda app-developers app
Wow thats pretty bad, keep us posted on what happens my man. . .
dobknobby said:
Wow thats pretty bad, keep us posted on what happens my man. . .
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Click to collapse
Will sure do once I get the replacement in.
bhagiratha said:
Will sure do once I get the replacement in.
Click to expand...
Click to collapse
I did a cross shipment this morning too. Did you get your shipping e-mail? I was told that they wouldn't know when they would ship mine out.
I don't know what a cross shipment is, but the phone was sent back to letstalk today. Process the RMA directly from their website. It's due for arrival on Thursday. Guess until then I wouldn't be hearing from them. But I will call once I know they receive the defective phone.
Just got off the phone with them after waiting over an hour, they made the shipping label yesterday and will be shipping overnight today. So I should have the replacement by tomorrow.
Called a few minutes ago and the lady said they would have to charge me again if they did a cross shipment. In any case there isn't any phones available until Friday she informed me.
Update: 04-26-2013
Was on a chat with rep from letstalk about my RMA, and was told the following ...
Candra: The exchange order will be processed after the rest of the preorders are being fulfilled once the phones are in stock.
Bernard: serious? that's not fair. I had my pre-order from the 6th ... now I must wait much longer because I received a defective phone?
Candra: We still have orders from the 5th that haven't been fulfilled. I do apologize but these orders do need to be processed first.
Well, from the looks of things, it seems like I might get my replacement in a few weeks!
I just noticed I can see PM up on the top right side of the screen and some notifications in the top left corner during full screen apps, especially with a full grey screen. I didn't see those a couple hours ago when I got it.
Did I seriously just burn in my screen already? Is this normal for a "new" One? Or should I be freaking out?
I did nothing out of the ordinary since I got it. Just rooted it, restored apps, put it on the charger for a bit. That's all.
I see 127 views and no replies. No one wants to touch this one lol! I'm taking it back to Sprint in the morning. I shouldn't be getting burn in less than 24 hours into using any phone, refurbished or not.
Sent from my HTCONE using Tapatalk 4 Beta
FlowingAway said:
I see 127 views and no replies. No one wants to touch this one lol! I'm taking it back to Sprint in the morning. I shouldn't be getting burn in less than 24 hours into using any phone, refurbished or not.
Sent from my HTCONE using Tapatalk 4 Beta
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Click to collapse
Yea,i agree,take it back and make them replace it,it should last longer than 24 hours,wether you flash it or not,im upgrading to this from the EVO 4G,in 2 months,but it will be a new one,hahaha,i just cant wait,so i can start to dev for the One now and maybe port over my 4 kornerz rom.
I would take it back as well.
Also, pay attention to the screen. In my One, the speakers busted (same as my OG Evo, Evo 3D and Hero. Htc makes ****ty speakers) I also have a dead pixel so I filed an insurance claim. Today I received the new One and the display is garbage. The whites look dingy and yellow like a cheaper version. It doesn't compare at all to my current One.
I'm gonna send it back and try my luck again =\
Rippley05 said:
I would take it back as well.
Also, pay attention to the screen. In my One, the speakers busted (same as my OG Evo, Evo 3D and Hero. Htc makes ****ty speakers) I also have a dead pixel so I filed an insurance claim. Today I received the new One and the display is garbage. The whites look dingy and yellow like a cheaper version. It doesn't compare at all to my current One.
I'm gonna send it back and try my luck again =\
Click to expand...
Click to collapse
I've owned 7 htc devices and never popped the speakers.
Are you using a volume enhancer or something?
Sent from my HTCONE using xda premium
gutrrob said:
I've owned 7 htc devices and never popped the speakers.
Are you using a volume enhancer or something?
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
Nope. You're lucky then because HTC speakers are cheap and it isn't just me who says so. Here is a quick google search but you can dig deeper and see for yourself. I never really cared because replacing the speaker was easy...but with the HTC One it is a repair nightmare.
https://www.google.com/#output=sear...34,d.eWU&fp=9745b774bca4f8d2&biw=1920&bih=993
Sprint will be sending me another refurbished one early next week. For the time being I'm rolling with my burned in screen but otherwise awesome one! The tech at sprint immediately saw it and was like yeah that's not right haha
Sent from my One using Tapatalk 4 Beta
FlowingAway said:
Sprint will be sending me another refurbished one early next week. For the time being I'm rolling with my burned in screen but otherwise awesome one! The tech at sprint immediately saw it and was like yeah that's not right haha
Sent from my One using Tapatalk 4 Beta
Click to expand...
Click to collapse
Asurion is gonna be sending me another one as well. I just hope the screen matches the one I have now. It is so much better than the replacement. I wish I could take pix and show you guys, it's annoying the things could be this drastically different.
Glad your issue is getting resolved! :good:
So apparently this thing isn't near impossible to repair if they are sending out refurbs as replacements.
uh60james said:
So apparently this thing isn't near impossible to repair if they are sending out refurbs as replacements.
Click to expand...
Click to collapse
So apparently people with the right tools/machines > us.
http://mobile.eweek.com/mobile/htc-one-receives-lowest-ifixit-repair-score-to-date/
Sent from my HTCONE using xda premium
Our of curiosity, where did you exactly find the HTC ONE online?
Rippley05 said:
So apparently people with the right tools/machines > us.
http://mobile.eweek.com/mobile/htc-one-receives-lowest-ifixit-repair-score-to-date/
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
I would assume iFixit would have the right tools but meh
uh60james said:
I would assume iFixit would have the right tools but meh
Click to expand...
Click to collapse
/sigh.
I'll halfway attempt to break it down, but I doubt you'll understand.
There are people who break down how difficult it would be for the average consumer to do things such as repairs for these phones (hint:ifixit). The average consumer isn't gonna own all the tools/equipment or possess the knowledge/skill as a professional. This is true in probably everything you'll ever get repaired, otherwise mechanics have been ripping people off for years.
This phone scores as low as possible when it comes to repairs. It doesn't mean that professionals can't repair it. Ifixit isn't gonna breakdown how easy it is for HTC or other phone repair people, why the *@*! would anyone care about that? They are breaking it down for the not so skilled.
Rippley05 said:
/sigh.
I'll halfway attempt to break it down, but I doubt you'll understand.
There are people who break down how difficult it would be for the average consumer to do things such as repairs for these phones (hint:ifixit). The average consumer isn't gonna own all the tools/equipment or possess the knowledge/skill as a professional. This is true in probably everything you'll ever get repaired, otherwise mechanics have been ripping people off for years.
This phone scores as low as possible when it comes to repairs. It doesn't mean that professionals can't repair it. Ifixit isn't gonna breakdown how easy it is for HTC or other phone repair people, why the *@*! would anyone care about that? They are breaking it down for the not so skilled.
Click to expand...
Click to collapse
Ok di$& thanks for that wonderful bit of information.
uh60james said:
Ok di$& thanks for that wonderful bit of information.
Click to expand...
Click to collapse
You're welcome.
Sent from my HTCONE using xda premium
uh60james said:
I would assume iFixit would have the right tools but meh
Click to expand...
Click to collapse
Rippley05 said:
/sigh.
I'll halfway attempt to break it down, but I doubt you'll understand.
There are people who break down how difficult it would be for the average consumer to do things such as repairs for these phones (hint:ifixit). The average consumer isn't gonna own all the tools/equipment or possess the knowledge/skill as a professional. This is true in probably everything you'll ever get repaired, otherwise mechanics have been ripping people off for years.
This phone scores as low as possible when it comes to repairs. It doesn't mean that professionals can't repair it. Ifixit isn't gonna breakdown how easy it is for HTC or other phone repair people, why the *@*! would anyone care about that? They are breaking it down for the not so skilled.
Click to expand...
Click to collapse
haha pwnd!
I got my phone replaced once already as well, but Sprint said they DO NOT use refurbished phones as replacements until the phone has been released for 6 months.
But what was odd is that my replacement phone didn't come with a box, so I dialed ##786# and checked the "reconditioned status" which stated "none." I wonder if this replacement is not a refurb, then why did it come with no box?
jdizzle316 said:
I got my phone replaced once already as well, but Sprint said they DO NOT use refurbished phones as replacements until the phone has been released for 6 months.
But what was odd is that my replacement phone didn't come with a box, so I dialed ##786# and checked the "reconditioned status" which stated "none." I wonder if this replacement is not a refurb, then why did it come with no box?
Click to expand...
Click to collapse
Sprint doesn't handle it, Asurion does. They'll tell you it could be new or refurbished. It all depends on what they have. Both of mine came with a box, but that doesn't mean they're new.
I'm about to send ny second replacement back. The screen is just too yellow and dingy looking. It's a damn shame I have to file an insurance claim and pay a deductible on a month old phone.
Sent from my HTCONE using xda premium
To update, my 2nd refurb seemed nice enough. But after having it a couple days, I've noticed the screen colors are pretty blown out and definitely not like it should be. Colors are as funky as they can be, and the screen itself is way too bright. And for insult to injury, the phone is unable to connect to 4G LTE. So back to Sprint I go!
FlowingAway said:
To update, my 2nd refurb seemed nice enough. But after having it a couple days, I've noticed the screen colors are pretty blown out and definitely not like it should be. Colors are as funky as they can be, and the screen itself is way too bright. And for insult to injury, the phone is unable to connect to 4G LTE. So back to Sprint I go!
Click to expand...
Click to collapse
Its kinda sad to hear that although htc stepped up their game, sprints/asurions refurbs are still absolute sh!t
http://imgur.com/HxT2WTt
ouch my nexus7 it slid off my bed apparently. I didnt see how it fell, it was in a case but it didnt save it. I heard the thud, turned and feared the worse. it goes across the screen so its rather large.
its the 2012 32 gb version. Is it fixable??? most of the screen doesnt work, i can touch the notification area and it responds, but no where else, so it is basically inoperable. I google some stuff about replacing the digitizer or the screen? or both? how would i know what I need?
on another note, its the 2012 version and i could probably use an upgrade on the 2014 or whatever the new one is. But i definitely would like to repair this and get a new one. I hate having to let go of stuff like this and would like to repair it.
Check out on ebay you have to change the glass, digitizer and lcd (too risky to change the glass+digitizer) its fairly easy. You can check outr some teardown on google too and youtube. Good luck
Sent from my Nexus 7 using xda premium
My wife's n7 had a similar problem, but it's one of my children that stepped on it lol, it was going to cost £160 for Asus to fix it and the tablet only cost £200 brand new at the time so I just got some insurance on it from currys for £3 a month then got them to fix it lol
Sent from my HTC One using Tapatalk
robgee789 said:
My wife's n7 had a similar problem, but it's one of my children that stepped on it lol, it was going to cost £160 for Asus to fix it and the tablet only cost £200 brand new at the time so I just got some insurance on it from currys for £3 a month then got them to fix it lol
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
hmm thats a nice idea, i might find something like that locally here. well I ended up going on craigslist and looking at local ads of nexus 7, and I saw someone selling a nexus 7 16gb for $100. I emailed and asked if it was still available and how firm they were. They replied saying they can let it go for 80 if I come right now. I just returned about an hour ago with a 16gb nexus 7. I am currently in the process of rooting with a rom as my 32gb was. I still wanna fix my 32gb so I will try this idea or something similar.
Take the screen of the 16gb one and put it on the 32
Sent from my C5303 using xda app-developers app
Captain Sweatpants said:
Take the screen of the 16gb one and put it on the 32
Sent from my C5303 using xda app-developers app
Click to expand...
Click to collapse
hmm didnt even thnk about that.. hahaha
Captain Sweatpants said:
Take the screen of the 16gb one and put it on the 32
Sent from my C5303 using xda app-developers app
Click to expand...
Click to collapse
Then buy a nice thick rug for beside the bed :cyclops:
EpicNewb4g said:
hmm thats a nice idea, i might find something like that locally here. well I ended up going on craigslist and looking at local ads of nexus 7, and I saw someone selling a nexus 7 16gb for $100. I emailed and asked if it was still available and how firm they were. They replied saying they can let it go for 80 if I come right now. I just returned about an hour ago with a 16gb nexus 7. I am currently in the process of rooting with a rom as my 32gb was. I still wanna fix my 32gb so I will try this idea or something similar.
Click to expand...
Click to collapse
Check out square trade for a warranty as well. I've heard good things about them
So this would work with square trade? The idea of getting insurance on my nexus even though it is already broken?
Yeah if they don't ask to see it your fine
Sent from my HTC One using Tapatalk
So I wouldn't have to show a receipt or anything? I'll definitely look into it!
I didn't with currys mate but that was because it was less than a year old
Sent from my HTC One using Tapatalk
robgee789 said:
Yeah if they don't ask to see it your fine
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
Or if they do ask to see it some quick changing of the screens and then back again
Sent from my C5303 using xda app-developers app
EpicNewb4g said:
http://imgur.com/HxT2WTt
ouch my nexus7 it slid off my bed apparently. I didnt see how it fell, it was in a case but it didnt save it. I heard the thud, turned and feared the worse. it goes across the screen so its rather large.
its the 2012 32 gb version. Is it fixable??? most of the screen doesnt work, i can touch the notification area and it responds, but no where else, so it is basically inoperable. I google some stuff about replacing the digitizer or the screen? or both? how would i know what I need?
on another note, its the 2012 version and i could probably use an upgrade on the 2014 or whatever the new one is. But i definitely would like to repair this and get a new one. I hate having to let go of stuff like this and would like to repair it.
Click to expand...
Click to collapse
hello this is a look at the French site and I've already ordered parts for my Nexus 7 is a reliable and serious site
http://www.micropuces.com/nexus-nexus-c-2612_1944_1773.html
No wonder why ins. premiums skyrocket...it's because people do this kind of stuff. This is ins. fraud...plain, simple, cut, & dried. I also believe this is against the TOS of this site. Do it the right way and purchase ins. before something happens to your device
ducylowycz said:
No wonder why ins. premiums skyrocket...it's because people do this kind of stuff. This is ins. fraud...plain, simple, cut, & dried. I also believe this is against the TOS of this site. Do it the right way and purchase ins. before something happens to your device
Click to expand...
Click to collapse
How is it fraud, I asked currys if they needed to see the tablet and they no because it was less than a year old they didn't ask if it had a broken screen and I've still got the insurance so there getting there money back anyway so think before accusing people of fraud
Sent from my HTC One using Tapatalk
Its fraud because it was suggested above that insurance gets placed on the device AFTER there has been damage to the device. It was suggested that the insurance company wouldn't verify the condition...it's exactly what it sounds like...fraud.
One of the mods removed these comments
Sent from my Nexus 7 using Tapatalk
The ear piece grill on mine is loose. Checked my note 3 and it's not the same. Check yours just in case. I may sound a bit picky but I just spent $749 + tax on this. Gonna get it exchanged.
Sent from my SM-N900T using Tapatalk
Will t-mobile even exchange for that?
the one on my Note 2 kinda does that. but i never noticed until now until you brought it up. hmm...guess it didn't bother me or it didn't really cause a problem.
the one on my Note 3 on the other hand....it's rock solid. like welded into place.
browniegirl said:
Will t-mobile even exchange for that?
Click to expand...
Click to collapse
They will but you would have to send it back since it was purchased online.
Kawaisa said:
They will but you would have to send it back since it was purchased online.
Click to expand...
Click to collapse
Sounds more of a pain than what it's worth.
browniegirl said:
Will t-mobile even exchange for that?
Click to expand...
Click to collapse
I'm sure they will. The only problem is, will they have some in stock
Sent from my SM-P600 using Tapatalk
I wouldnt mind it so much if it stayed balanced. But its higher on 1 side and it's bugging the heck out of me.
Sent from my SM-P600 using Tapatalk
Kawaisa said:
They will but you would have to send it back since it was purchased online.
Click to expand...
Click to collapse
Yes you do have to send it back but after you get the replacement. I've done exchanges with them before. They've sent me a replacement but they have to put a charge on the account. If the defective one doesn't come back then they don't remove the charge.
Sent from my SM-P600 using Tapatalk
aznmode said:
I'm sure they will. The only problem is, will they have some in stock
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
Will you be okay with it for the next 4+days ? I don't know if they will, in the cities I've lived in all sold out of note 2and 3 within 2hrs and my town is small
aznmode said:
I wouldnt mind it so much if it stayed balanced. But its higher on 1 side and it's bugging the heck out of me.
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
is higher on the left side... I noticed that too...
man... to be honest... I completely understand your felling and frustration... even a small imperfection like this can make me crazy too. In my case I always inspect the screen looking for dead pixels (I usually install dead pixels app from the store)... and I have returned many phones because of this. (Including Note 3) In other words... like you mentioned... is your money, and if you are not 100% happy... return it... better live a week or 2 without the Note 4 than a year or more with the problem in your mind every single day...
browniegirl said:
Will you be okay with it for the next 4+days ? I don't know if they will, in the cities I've lived in all sold out of note 2and 3 within 2hrs and my town is small
Click to expand...
Click to collapse
Ya I'll be fine as long as it gets replaced. But since I bought online they will have different stock status than stores. Hopefully they've reserved some for replacements. I'll find out in a few.
Sent from my SM-P600 using Tapatalk
TEKHD said:
is higher on the left side... I noticed that too...
man... to be honest... I completely understand your felling and frustration... even a small imperfection like this can make me crazy too. In my case I always inspect the screen looking for dead pixels (I usually install dead pixels app from the store)... and I have returned many phones because of this. (Including Note 3) In other words... like you mentioned... is your money, and if you are not 100% happy... return it... better live a week or 2 without the Note 4 than a year or more with the problem in your mind every single day...
Click to expand...
Click to collapse
So you have the same issue too? Ya if I didn't spend so much on this, I wouldn't make such a big fuzz.
Sent from my SM-P600 using Tapatalk
I just checked mine and the earpiece doesn't have this defect. It would bother me also.
aznmode said:
So you have the same issue too? Ya if I didn't spend so much on this, I wouldn't make such a big fuzz.
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
Just checked my white note 4. The speaker on mine is fine. I'd return it if I were you.
It looks like assembly problem. It appears that your speakers grill sits on top of foam gasket (this would be a reason why it springs back).
Sent from my SGH-T889 using xda app-developers app
That sucks and I still don't get why online and their stores are separate. One thing I liked about AT&T is being able to return to store even if I ordered online.
Sent from my LG-D851 using Tapatalk
Thanks guys. Glad to know it's not on all of them. I don't mind waiting a few days for a replacement. I'm on the phone with them now. But ya, I also hate that I have call if I bought online. And if I buy at a store, it has to be the same type store, meaning if I bought at a corporate store, I have to go another corporate store.
UPDATE: Ok they had to reorder me a new phone (black). It wasn't out of stock so they are going to ship it to me overnight at no charge and will get it on Wednesday. As usual, they are charging me for the new one and will refund the charges on the 1st phone when they receive it back.
Sent from my SM-P600 using Tapatalk
aznmode said:
Thanks guys. Glad to know it's not on all of them. I don't mind waiting a few days for a replacement. I'm on the phone with them now. But ya, I also hate that I have call if I bought online. And if I buy at a store, it has to be the same type store, meaning if I bought at a corporate store, I have to go another corporate store.
UPDATE: Ok they had to reorder me a new phone (black). It wasn't out of stock so they are going to ship it to me overnight at no charge and will get it on Wednesday. As usual, they are charging me up front and will remove the charges when they receive the defective on back.
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
Beautiful. So you get a second phone before I even get my first? Sounds good.
They need to make orders upgradeable mid shipment.
p()()pypants said:
Beautiful. So you get a second phone before I even get my first? Sounds good.
They need to make orders upgradeable mid shipment.
Click to expand...
Click to collapse
I guess I got lucky the 2nd time around.
Not quite sure how UPS works but with FedEx ground it cannot be changed either once it ships. If it was express then they can switch between next day, 2nd and 3 days.
Sent from my SM-N900T using Tapatalk
Got my replacement today and I'm happy to report that it doesn't have the same issue. And is perfectly flushed against the glass.
Sent from my SM-N900T using Tapatalk
I'm in bad need of a phone. I dropped my nexus and it killed the screen and the digitizer. It fell from high up probably 7 or 8 feet and landed screen down. It hit on rock's. The device isn't made very well in my opinion. Do not drop it,lol. I called VZW and had them add insurance 'thought I already had it'. I was gonna make a claim but found out that iv gotta wait 30 days before a claim can be made. I looked into Motorola exchange program, but you have to have 500$ so they can hold it untill they receive the damaged device and I don't have 500$ right now so that's a problem. I don't know if I can wait a month on a new device or not. Is there any other options for me to get my device replaced and avoid all this money and waiting? Thanks for any help
Sent from my HTC6600LVW using Tapatalk
mwebb34 said:
I'm in bad need of a phone. I dropped my nexus and it killed the screen and the digitizer. It fell from high up probably 7 or 8 feet and landed screen down. It hit on rock's. The device isn't made very well in my opinion. Do not drop it,lol. I called VZW and had them add insurance 'thought I already had it'. I was gonna make a claim but found out that iv gotta wait 30 days before a claim can be made. I looked into Motorola exchange program, but you have to have 500$ so they can hold it untill they receive the damaged device and I don't have 500$ right now so that's a problem. I don't know if I can wait a month on a new device or not. Is there any other options for me to get my device replaced and avoid all this money and waiting? Thanks for any help
Sent from my HTC6600LVW using Tapatalk
Click to expand...
Click to collapse
You can buy a mint, used one on Swappa for about $270.
You dropped it 8 feet on to rocks, are surprised it doesn't work, and that's why its not made well?
What phones have you had success with in that situation?
cam30era said:
You can buy a mint, used one on Swappa for about $270.
Click to expand...
Click to collapse
Good advice, I'm gonna see if I can go the repair route first then keep swappa open as my last resort.
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scryan said:
You dropped it 8 feet on to rocks, are surprised it doesn't work, and that's why its not made well?
What phones have you had success with in that situation?
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I have a galaxy note 2 that's been through hell and back and it still works great but the SIM card slot is damaged. The digitizer on the note 2 is exposed but still works great. When I dropped my N6 the rock's were pea gravel not great big rock's. Before I dropped the N6 the usb port was very loose.
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Doesn't Motorola have a fixed rate of 175$ or something like that to fix your phone out of warranty? That's still way cheaper than buying 2nd hand...
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Tenhi said:
Doesn't Motorola have a fixed rate of 175$ or something like that to fix your phone out of warranty? That's still way cheaper than buying 2nd hand...
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Yeah I believe they do, but right now my hands are tied because about every dime I get goes towards Christmas. I'm looking around online to way my options. Thank you
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scryan said:
You dropped it 8 feet on to rocks, are surprised it doesn't work, and that's why its not made well?
What phones have you had success with in that situation?
Click to expand...
Click to collapse
(facepalm)
I was looking on the Motorola website, and they have 2 options for replacing a damaged device. 1st one is the standard exchange were you send in you're damaged device first then they will mail out a like new replacement but it doesn't say anything about being charged a fee. The 2nd one is secured standard exchange, were you provide them with you're credit card info and then pay a $24.99 fee then they put a $500 tax hold on you're card, then they mail out the like new device. Then you have 5 days after receiving you're like new device to mail them the damaged device. Once they receive the damaged device then they release the $500 tax hold on you're card. I like option 1 best. Due to the holidays I'll have to wait untill Monday the 30th before I can contact Motorola about my options.
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scryan said:
You dropped it 8 feet on to rocks, are surprised it doesn't work, and that's why its not made well?
What phones have you had success with in that situation?
Click to expand...
Click to collapse
Deleted
Wow you drop any phone from that high and about 99% of device will be broken beyond repair. To be honest from your posts it just sounds like you need to be more careful with your devices. I have dropped my device maybe 3 times and not even a scratch. With the right case you should be ok from a height of about 3 feet or so.
Try not to leave your phone in your pocket when you go up on the roof to clean the gutters.
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