Database Develop

[Update!] FML! Left my N7 on a plane.

Original thread: http://forum.xda-developers.com/showthread.php?t=1820976
Today is exactly 4 weeks since i lost my Nexus 7 16gb in the seatback pocket of a United airlines flight. I honestly thought it was lost forever and that i would never see it again. Spent the 1st 2 weeks checking lookout and trying to locate the device, but it had never connected to it since i lost it. United contacted me last week (3 weeks lost) asking for a description again and address. Well 2 days later they sent me a tracking number without ever calling or confirming it was my N7. I had no idea if they were sending me my tablet, someone elses, or just any tablet at all since they never confirmed anything, especially since they said it was found in Texas. I am glad to say my flawless N7 arrived today and it is in fact my exact N7. The cheap sleeve seem to hold up (was worried it would arrive with a cracked screen).
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That's so awesome!!!! Congrats! I have that same sleeve, the mofi android adorned one It's pretty padded so I'm sure that kept it safe. So happy for you!
Sent from my Nexus 7 using xda premium

Great news! Just a question, was the battery completely dead whenever you got it? If not, was it asleep the whole time, or had u turned it off. Be amazing if it was asleep for those 3 weeks and was still battery left.
Sent from my Nexus 7 using xda app-developers app

hawleyncsu said:
Great news! Just a question, was the battery completely dead whenever you got it? If not, was it asleep the whole time, or had u turned it off. Be amazing if it was asleep for those 3 weeks and was still battery left.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
i turned it off and remember it being around 30-35%. got it back at 24%

Congrats on getting it back...that's amazing standby time then.

I like happy endings, congrats
Sent from my ASUS Transformer Pad TF700T using xda app-developers app

Glad everything worked out for you! I think its safe to say United just got themselves a lifelong customer lol.
Sent from my Nexus 7 using xda premium

Congrats man!!! I would of been super pissed at myself for doing that but hey it all turned out all right in the end!

That's really awesome everything worked out for you! Definitely a one in a million shot with that one.

Scythe024 said:
Original thread: http://forum.xda-developers.com/showthread.php?t=1820976
Today is exactly 4 weeks since i lost my Nexus 7 16gb in the seatback pocket of a United airlines flight. I honestly thought it was lost forever and that i would never see it again. Spent the 1st 2 weeks checking lookout and trying to locate the device, but it had never connected to it since i lost it. United contacted me last week (3 weeks lost) asking for a description again and address. Well 2 days later they sent me a tracking number without ever calling or confirming it was my N7. I had no idea if they were sending me my tablet, someone elses, or just any tablet at all since they never confirmed anything, especially since they said it was found in Texas. I am glad to say my flawless N7 arrived today and it is in fact my exact N7. The cheap sleeve seem to hold up (was worried it would arrive with a cracked screen).
Click to expand...
Click to collapse
Very awesome news...just in case, in would still change every single password you have. LOL
Very happy for you too.
Sent from my Nexus 7 using Tapatalk 2

Fanfreakintastic!!!!!!:good:

Got any credit left, or did your stewardess claim her reward in Felicity?

ExploreMN said:
Very awesome news...just in case, in would still change every single password you have. LOL
Very happy for you too.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
you know i considered that since my phone has all the same apps, but none of the passwords are displayed in the apps. All the passwords are asteriks, if you wanted to change it, i would of got a email. Granted the device was logged into both e-mail accounts, but i never got pushed any email for password resets. Not really worried about it.

pxlitup said:
Got any credit left, or did your stewardess claim her reward in Felicity?
Click to expand...
Click to collapse
havent checked, but never got a email saying a purchase was made.

Im hoping America Airlines would find my daughters 3ds. Poor girl been distraught about it.
Sent from my SPH-L710 using xda premium

I don't believe him... and this post seems fabricated and irrelevant to tech blogs.......more lost and found complaint which is 95% of this vent
Sent from my Nexus 7 using Tapatalk 2

bipoler said:
I don't believe him... and this post seems fabricated and irrelevant to tech blogs.......more lost and found complaint which is 95% of this vent
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
your entitled to your opinion as am i in thinking your an a-hole. This is now the 2nd thread you have trolled me on. It's simple, if a thread doesn't interest you, you dont have to reply or even read it. The fact you are calling me a liar for no reason is stupid. You have no idea what I have gone through trying to track down the device, how pissed off I was at myself for forgetting it, and the fustration I had trying to deal with United's customer service and lost/found department. I still think there system sucks and i realize how lucky i am to get my N7 back. Also this isnt a tech blog, its a forum. Forums cover a wide range of things including lost or stolen devices. The reason for this is having others help track it down, give advice how to track it, give there experience, or suggestions on what to do next.

Hey, you're on reddit too. Hi friend
Sent from my ADR6425LVW using xda app-developers app

Maaan you're lucky. Congrads on getting it back tho:good: I probably would've punched a wall or something if I did the same thing as you lol

Scythe024 said:
your entitled to your opinion as am i in thinking your an a-hole. This is now the 2nd thread you have trolled me on. It's simple, if a thread doesn't interest you, you dont have to reply or even read it. The fact you are calling me a liar for no reason is stupid. You have no idea what I have gone through trying to track down the device, how pissed off I was at myself for forgetting it, and the fustration I had trying to deal with United's customer service and lost/found department. I still think there system sucks and i realize how lucky i am to get my N7 back. Also this isnt a tech blog, its a forum. Forums cover a wide range of things including lost or stolen devices. The reason for this is having others help track it down, give advice how to track it, give there experience, or suggestions on what to do next.
Click to expand...
Click to collapse
Well, judging by his handle, he probably is bipolar and has a serious lack of emotional regulation skills and, likely has a co-morbid personality disorder as well...going purely off the content and tone of his posts, I would make an educated guess it is borderline personality disorder which would explain the piss poor relational skills. Poor guy needs professional help.
Sent from my Nexus 7 using Tapatalk 2

At what point does the Nexus 4 launch officially become a failure?

I was disappointed to find the Play store broken and then the Nexus 4 sold out when it reappeared on the day of it's "launch".
Probably not as disappointed as the people who did place an order and then didn't get their phone and are still waiting though.
With no idea of when it's coming back into stock and the busiest shopping day of the year in the US tomorrow, the Nexus 4 is going to lose the traction in the media and minds of the public that it had.
If the rumors about no stock until December are true, a lot of people will buy something else. As it is, there are already new handsets appearing (like the HTC Droid DNA) and if we see similar shortages and a similar clusterf*** on the sales and fulfillment side of things, getting phones before Xmas could well be doubtful, certainly getting a defective phone could mean no chance of a return/replacement if being purchase for a Christmas present.
I had to laugh when many of the Android blogs are leading with a story about the official N4 bumper case... and the comments to those articles are full of anger from Google customers still waiting for the phone, never mind the case.
When do you call this "launch" more of a failure to launch?
As far as I am concerned, it's a FAIL.

I guess it depends on who's looking at it,right?
Sent from my Galaxy Nexus using Tapatalk 2

Yep. Point of view is key. Phone sold out in under an hour due to massive demand? People so eager to get their hands on it they resort to overpriced Ebay and store sales. That's a marketing department's wet dream.

Cactus42 said:
Yep. Point of view is key. Phone sold out in under an hour due to massive demand? People so eager to get their hands on it they resort to overpriced Ebay and store sales. That's a marketing department's wet dream.
Click to expand...
Click to collapse
It's easy to sell anything out if you only have a tiny number of them
And with no system for taking orders, no information of when new stock is arriving and in some cases no shipping date for people who did manage to order, I'd say a lot of that demand could trickle away.
They are certainly making Apple look good.

Another useless thread.... It is what it is. Starting another thread isn't going to fix anything.

As far as I'm concerned, this has already been a fail for Google. It is their second time they've failed miserably with the selling of a Nexus device. They just can't seem to learn...

milesg said:
It's easy to sell anything out if you only have a tiny number of them
And with no system for taking orders, no information of when new stock is arriving and in some cases no shipping date for people who did manage to order, I'd say a lot of that demand could trickle away.
They are certainly making Apple look good.
Click to expand...
Click to collapse
If you can let us know how many Google had for sale that would be nice, as I take it you have the exact stock numbers to back that statement up.

The Nexus 4 is a marketing win for Google and the Android brand. Whether we get to use or like the phone is besides the point. Reviews of the glass sealed phone have been written and published. Done. On to the next Nexus phone for Google.

milesg said:
It's easy to sell anything out if you only have a tiny number of them
And with no system for taking orders, no information of when new stock is arriving and in some cases no shipping date for people who did manage to order, I'd say a lot of that demand could trickle away.
They are certainly making Apple look good.
Click to expand...
Click to collapse
I'd love to know the total number of 4's sold before they were all gone.

Epic success as far as I'm concerned.
Swiped from my nexus 4

Cactus42 said:
If you can let us know how many Google had for sale that would be nice, as I take it you have the exact stock numbers to back that statement up.
Click to expand...
Click to collapse
Why would I need the exact stock numbers? I just stated that when you introduce very few devices into the channel, it's easy to sell out and create the impression of big sales.
Apple have been doing this for years.
Did it take Google by surprise? That a phone they've been pushing... sorry... leaking, for 2 months and got blanket press coverage - which was then sold at an abnormally low price - sold out quickly.
Man, that is such a surprise! And after the Nexus 7 as well!
The big surprise is that 10 days later they still haven't got any more stock and are about to enter the run up to Christmas, with, yes, you guessed it, no stock and no word on when they will have stock.
I recommended the Nexus 4 to three friends, one of whom dropped their iPhone 4 into water at the end of last month and was looking for a replacement. They won't wait for ever and that guy went out and bought an iPhone 4S yesterday.

Danny80y said:
Another useless thread.... It is what it is. Starting another thread isn't going to fix anything.
Click to expand...
Click to collapse
Do threads have to fix something?

It failed Nov 13
Sent from my SAMSUNG-SGH-I747 using xda premium

Cactus42 said:
That's a marketing department's wet dream.
Click to expand...
Click to collapse
Meanwhile, at Google HQ
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s/does/did/
There, I fixed it for you.

If you had your device you wouldn't be calling it a fail. Be a good boy and go back to your corner and wait patiently. Like everyone else fyi...this doesn't speed up the process
Sent from my Nexus 4 using xda premium

I have my N4 and the failure began on the 13th when Google didn't ship on a first come basis.
The failure continued with Google's refusal to acknowledge customer's complaints and did not relay correct information to support.
I understand how a big launch works and I understand **** happens, but Google's ignoring of the issues and leaving support to fend for themselves by lying does nothing but harm the reputation of the company and hurts the consumer.
I know I will think twice about ordering from the Play store again, I didn't learn my lesson with the N7.

Love this phone !!!
Only ones that are calling it a fail are ones that didn't get one,and tell the truth ID prob be right there pissed off 2 if i didn't get mine , but as soon as they become available agn those people will be first ones right there buying one . Google didn't fail Google did it exactly like they wanted to , its Google they do what they want

unlvmike said:
If you had your device you wouldn't be calling it a fail
Click to expand...
Click to collapse
I would be, because as I mentioned above, I recommended this phone to other people.
Almost normal people.
You know - the kind of people who don't sit next to their browser hitting the refresh button 20 times a minute.
It's quite normal to sell out of a new device at launch. It's less normal to then have no stock for 10 days and no information.
(Although I grant you, it's quite normal for Google to not give information).

Sold out. Good phone. Therefore not a failure imo.

Nexus 4 O2 Television competition thread

I though I'd make this page for all of us lucky winners so we can share updates on delivery etc. here instead of the main UK thread.
http://news.o2.co.uk/2012/11/19/got-your-nexus-4-yet-ours-has-a-very-big-screen/
Congratulations if you received this DM:
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There may still be some TVs up for grabs if you haven't tweeted yet!
I believe this is the TV mentioned in the T&C: http://www.currys.co.uk/gbuk/lg-32ls575t-full-hd-32-led-tv-13184203-pdt.html
I'll try to keep this first post updated with new information.
Recently users have been reporting calls on their new O2 numbers however O2 have said that all communication regarding the competition will be through twitter and will receive a tweet when the television is on its way. - member ajsuk
Update: around 20 Televisions remaining - competition closed
Update: DM's by O2 indicate a delivery from 10th for some users and 12th for others, majority of people should receive it within that week.

Shaizer said:
I though I'd make this page for all of us lucky winners so we can share updates on delivery etc. here instead of the main UK thread.
http://news.o2.co.uk/2012/11/19/got-your-nexus-4-yet-ours-has-a-very-big-screen/
Congratulations if you received this DM:
There may still be some TVs up for grabs if you haven't tweeted yet!
I believe this is the TV mentioned in the T&C: http://www.currys.co.uk/gbuk/lg-32ls575t-full-hd-32-led-tv-13184203-pdt.html
I'll try to keep this first post updated with new information.
Click to expand...
Click to collapse
Good idea mate. So what do I need to do to get this, and are there any left?

Lmao, reply 1 and it's the same questions as in the UK thread. Check the link on the op fella
About 40 left last we heard
Sent from my Nexus 4 using Tapatalk 2

JeepoUK said:
Good idea mate. So what do I need to do to get this, and are there any left?
Click to expand...
Click to collapse
There was a tweet 2 hours ago which received a reply so I'd say your chances are good. you have to make sure you get it in-store and on a pay monthly contract to qualify!
Online and telephone orders don't qualify and I've seen that the tweets are ignored.
update: 22mins actually!

Good idea, will keep other thread clean for people looking to get n4 and will drown once people get their tv's in a few weeks.
Mods, please don't close. This will self destruct in a few weeks
Sent from my Nexus 4 using Tapatalk 2

Thanks for the replies fellas. I left o2 just a few weeks ago, but might just do this to get the TV. So if I take the £13.50 tariff I can cancel the bolt on and pay off the contract after I get the TV? I am just sick of waiting on Google, and trying to weigh my options. I appreciate the patience guys!

JeepoUK said:
Thanks for the replies fellas. I left o2 just a few weeks ago, but might just do this to get the TV. So if I take the £13.50 tariff I can cancel the bolt on and pay off the contract after I get the TV? I am just sick of waiting on Google, and trying to weigh my options. I appreciate the patience guys!
Click to expand...
Click to collapse
You sure can, I'd let it run until the TV turns up just in case though. I'm letting mine run for the 2 years though, never know could come in handy from time to time and the priority moments can be quite good sometimes
Sent from my Nexus 4 using Tapatalk 2

everett_psycho said:
You sure can, I'd let it run until the TV turns up just in case though. I'm letting mine run for the 2 years though, never know could come in handy from time to time and the priority moments can be quite good sometimes
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Thank you again. And finally for clarity, I send a picture of the receipt with #lifesgood to @o2 which shows as o2 in the UK on twitter? Is that the correct o2 twitter address?
Cheers guys!

I'm a winner too. This thread is full of winners. Oh my

JeepoUK said:
Thank you again. And finally for clarity, I send a picture of the receipt with #lifesgood to @o2 which shows as o2 in the UK on twitter? Is that the correct o2 twitter address?
Cheers guys!
Click to expand...
Click to collapse
Yep, @o2 with #lifeisgood at the end and await a reply then hopefully reply back to their direct msg to you with your details. I also got my mobile contract paperwork in the picture, covering up personal details just to make it clear I've signed up to a contract.
Sent from my Nexus 4 using xda premium

I'm a winner, eagerly awaiting my new TV
Had a look on eBay and there isn't any for sale, so I'm not sure how easy it's gonna be to resell, but I'll give it a go anyway. I've got a good TV anyway, so I'm purely involved just to get some cash back on the inflated price for the contract.

My missus got declined a TV. Done everything exactly like me but for some reason the morons said sorry not on this occasion. Bloody knobheads! She promptly returned the N4 to the nearest O2 shop.
Sent from my Nexus 4 using xda app-developers app

Horridge said:
I'm a winner, eagerly awaiting my new TV
Had a look on eBay and there isn't any for sale, so I'm not sure how easy it's gonna be to resell, but I'll give it a go anyway. I've got a good TV anyway, so I'm purely involved just to get some cash back on the inflated price for the contract.
Click to expand...
Click to collapse
the 10% ebay fees is really annoying so I don't think I would sell on ebay. I'm still on the fence on whether to sell it or keep the TV, my current TV is not as good but no one in my family really watches TV except my mum and I know she doesn't care for smart TV lol.

lombardo8 said:
My missus got declined a TV. Done everything exactly like me but for some reason the morons said sorry not on this occasion. Bloody knobheads! She promptly returned the N4 to the nearest O2 shop.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Link her tweet please? I remember seeing someones tweet who got it in-store on the £13.50 contract but only received a reply with a link to the T&C - have they changed again?

I'm a winner ! Managed to bag it on png
Sent from my Nexus 4 using Tapatalk 2

italia0101 said:
I'm a winner ! Managed to bag it on png
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
How some at the start got it on PNG they changed. The t&c to stop that
Sent from my nexus4 using xda premium

Bah.. caved and though might as well look at the O2 deal, and it finishes on 1st Dec. The chances that I could order a phone on the website and have it in my hand by then seem remote.

TonyHoyle said:
Bah.. caved and though might as well look at the O2 deal, and it finishes on 1st Dec. The chances that I could order a phone on the website and have it in my hand by then seem remote.
Click to expand...
Click to collapse
You can only get tv if you get one from the physical store.
Sent from my Nexus 4 using Tapatalk 2

Horridge said:
I'm a winner, eagerly awaiting my new TV
Had a look on eBay and there isn't any for sale, so I'm not sure how easy it's gonna be to resell, but I'll give it a go anyway. I've got a good TV anyway, so I'm purely involved just to get some cash back on the inflated price for the contract.
Click to expand...
Click to collapse
Should be pretty straightforward to sell it, it's a fantastic TV after all.
Winner here too

Well that sucks, because none of the local stores have any stock, or, as far as I could ascertain (the staff hadn't heard of the N4 and had to look it up) ever have.
That condition isn't in the T&C..

6-7 weeks to ship?!!!??!!

I had recieved a text explaining that the nexus 4 was finally available for purchase after being out of stock, this happened the day before yesterday. However, upon trying to order the device, it tells me that it will take 6-7 weeks to ship?!
this is garbage
I assume eventually that we will just be able to log in and order without them taking our money and holding it hostage for 2 months. This whole thing really left a bad taste in my mouth.
We are still not able to order the phone and it is ridiculous, 6-9 weeks

Lol.
Sent from my Nexus 4 using xda app-developers app

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http://forum.xda-developers.com/showthread.php?t=1962514
Sent from my GT-I9100 using xda premium

I felt the sudden urge to ***** and complain about it, if it takes 6-9 weeks to ship, Doesnt that mean that IT IS OUT OF STOCK? Google is being and asshole right now

Well done. Now you've made your post, there's a better place for it.
Sent from my GT-I9100 using xda premium

Krooked22 said:
I felt the sudden urge to ***** and complain about it, if it takes 6-9 weeks to ship, Doesnt that mean that IT IS OUT OF STOCK? Google is being and asshole right now
Click to expand...
Click to collapse
I know it sucks. I waited about 3 wks to get mine...
Sent from my Nexus 4 using xda premium

Well they did say it was going back on stock noon on the 27th, and even if you ordered sometime later that day towards the night even, estimated shipping would have been 2-3 weeks. You're just a bit late. However the 8-9 might just be an overapproximation so I wish you luck.
EDIT: Oh, and also, I guess nothing Google does will ever be good for people. Making more phones than needed/ having unsold phones in the warehouse is the worst thing ever, while having just enough is good, and running out too soon is bad, but not as bad as having more phones than needed. From Google's or any company's standpoint, that is.
With the initial launch, they tried to meet demand (which they obviously didn't) and they made a lot of mistakes which everyone very strongly expressed. Mistakes such as the fact that there was no real preorder option, and that we never knew what time that the phones were going to be sold, and the fact that the entire stock sold out in one hour without anyone else being able to do anything afterwards, and the fact that we wouldn't even know when the second batch would be out.
When they brought out the second batch, they actually ended up listening to everything and taking into consideration (which is very unusual for most companies). They told us when it was coming out, the time exactly, the country, the phones didn't sell out in one hour as they came in with a bigger batch, and in a weird way, they implemented the pre-order system for people who missed out initially. And of course, now people aren't happy that there is the pre-order system and prefer that it just show "Not In Stock." Google's been somewhat remarkable through this. Yes, they messed up a lot, but they did listen and try their best to fix the situation. And all for a phone they're barely profiting off of. Coming from a Samsung phone and a Lenovo tablet, both companies have been treating their customers with the devices in the opposite manner and my respect for Google only grows (and that of their customers, slightly diminishes.)

Count yourself lucky. The rest of the world can't even place orders yet.

You snooze you lose.

Email Google Play Customer Support to get the MORE REALISTIC time period. The thing on that page is s#it. It will automatically increase as the number of people will pre-order.
Here's what i got from Play support -
Orders are shipped based on the estimate in your order confirmation email. Once an order has been processed you'll receive a second ship confirmation email with your tracking number. It may take 24 hours for the package tracking to return any information for your tracking number.
If you have not received a package tracking number after the time quoted in your order confirmation email, please let us know.
According to our records, your order should ship by the evening of December 19.
Neuxs 4 backorders: Please note that the above date is based on typical shipment processing and does not apply to Nexus 4 backorders. Nexus 4 backorders are being delivered based on the order in which they were received. If you receive a shipping confirmation email, then you will be able to track your delivery.
For more information on shipping and delivery, please see this article in our help center:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411789.

actually, they don't even charge you until it ships.. so quit b!tch!n
Sent from my Nexus 4 using xda premium

Its almost faster for me to custom order a BMW from Germany.
Sent from my Nexus 7

When I order on the 27th, 9 minute after they open for order. The shipping time was at 1-2 weeks. I got a shipping confirmation on the 30th, so you might received your early.

It's called a pre-order. If you don't want to wait then don't buy it?
or just cry moar

ak700 said:
Email Google Play Customer Support to get the MORE REALISTIC time period. The thing on that page is s#it. It will automatically increase as the number of people will pre-order.
Here's what i got from Play support -
Orders are shipped based on the estimate in your order confirmation email. Once an order has been processed you'll receive a second ship confirmation email with your tracking number. It may take 24 hours for the package tracking to return any information for your tracking number.
If you have not received a package tracking number after the time quoted in your order confirmation email, please let us know.
According to our records, your order should ship by the evening of December 19.
Neuxs 4 backorders: Please note that the above date is based on typical shipment processing and does not apply to Nexus 4 backorders. Nexus 4 backorders are being delivered based on the order in which they were received. If you receive a shipping confirmation email, then you will be able to track your delivery.
For more information on shipping and delivery, please see this article in our help center:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411789.
Click to expand...
Click to collapse
What was the shipping time in the order confirmation email ? 2-3 weeks ?

I cant get my head round why people are moaning. This is a $600 device going for half price. Of course demand is going to outstrip supply. I wanted mine NOW so I went and paid £150 more than Google Play's RRP! These phones are available, if you really want it, go out and pay the prevailing market rates and not moan and wait on Google subsidised ones.
Sent from my Nexus 4 using xda app-developers app

smirkis said:
actually, they don't even charge you until it ships.. so quit b!tch!n
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
This.
They don't hold your money hostage for two months. Your account isn't even charged till it's shipped.
Sent from my SGH-T989 using Tapatalk 2

efrant said:
From now on, all new threads in the Nexus 4 General section related to shipping, back orders, Google customer service, or ANYTHING else related to ordering/receiving your N4 from the Play Store will be closed without notice. Use the main shipping thread found here, or use one of the existing backorder or country-specific threads.
Thanks for your cooperation.
Click to expand...
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Closed

Did Google's Shenzhen factory steal my credit card no. from my 'Live Case' order?

I'm going to simply present a few facts and see if I am the only one reaching the same conclusion.
1. On 14 April 2016 I ordered the first of 2 "Live Cases" for the Nexus 6P, and the order was sent to Google's factory.
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2. On 16 April 2016 I received an alert from my bank (which never happens) asking me to review suspicious transactions:
These were the transactions, all in the city of "Shenzhen", China, including a hotel stay costing me $1,892:
Plotting the locations on a map shows where the fraudster traveled between:
3. On 18 April 2016 I received a tracking update from Google revealing the order had shipped from "Shenzhen", China. In addition, the tracking website displayed a map of the pick-up location (presumably the Google factory). Note the proximity of the pick-up pushpin to the fraudulent purchases above:
Obviously setting up my new card everywhere has been hugely inconvenient, not to mention nearly being defrauded by some $2000.
I do not believe Google share the credit card info with the factory. But it is not impossible that there may be some vulnerability in the order system whereby a factory order processing worker may have been able to access the info. Or the info may have unintentionally been included on a docket, etc. Plenty of possibilities, including coincidence.
I have notified the Google Store team and await their response. I will update this thread if anything of substance comes back from them.

CJSnet said:
I'm going to simply present a few facts and see if I am the only one reaching the same conclusion.
1. On 14 April 2016 I ordered the first of 2 "Live Cases" for the Nexus 6P, and the order was sent to Google's factory.
2. On 16 April 2016 I received an alert from my bank (which never happens) asking me to review suspicious transactions:
These were the transactions, all in the city of "Shenzhen", China, including a hotel stay costing me $1,892:
Plotting the locations on a map shows where the fraudster traveled between:
3. On 18 April 2016 I received a tracking update from Google revealing the order had shipped from "Shenzhen", China. In addition, the tracking website displayed a map of the pick-up location (presumably the Google factory). Note the proximity of the pick-up pushpin to the fraudulent purchases above:
Obviously setting up my new card everywhere has been hugely inconvenient, not to mention nearly being defrauded by some $2000.
I do not believe Google share the credit card info with the factory. But it is not impossible that there may be some vulnerability in the order system whereby a factory order processing worker may have been able to access the info. Or the info may have unintentionally been included on a docket, etc. Plenty of possibilities, including coincidence.
I have notified the Google Store team and await their response. I will update this thread if anything of substance comes back from them.
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Or, or maybe just maybe your WiFi connection wasn't protected. Or, someone stole your card number whilst shopping some places else and this was just a major coincidence...
We may never know!

M_T_M said:
Or, or maybe just maybe your WiFi connection wasn't protected. Or, someone stole your card number whilst shopping some places else and this was just a major coincidence...
We may never know!
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I highly doubt that the OP could be that stupid enough to do those things above but I would wanna know how this goes on
Sent from my Moto G using Tapatalk

ironman38102 said:
I highly doubt that the OP could be that stupid enough to do those things above but I would wanna know how this goes on
Sent from my Moto G using Tapatalk
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OP will for sure deliver on a resolution mate...let's wait!!:highfive:

M_T_M said:
Or, or maybe just maybe your WiFi connection wasn't protected. Or, someone stole your card number whilst shopping some places else and this was just a major coincidence...
We may never know!
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I never purchase on unsecured connections.
No reply from the Google Store team yet, oddly enough. Not even acknowledgment that they're looking into it.
Cheers!

M_T_M said:
OP will for sure deliver on a resolution mate...let's wait!!:highfive:
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Not sure if trolling me or actually serious. You're slacking in terms of trolling.
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First response from Google which I've challenged:
I am really sorry about this, but we couldn't detect any unauthorized charges from our end. I would request you to get in touch with your bank immediately or the financial institution the card is associated with and check the status. It would be great if they could help you with a transaction ID for the specific charges and provide more information regarding the same.
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Cheers!

CJSnet said:
First response from Google which I've challenged:
Cheers!
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Seems like you been scanned or getting your credit card info stolen.
This can be due to
1. Open WiFi
2. Bad applications installed.
3. Really bad luck?
4. Hijacked session?
Sorry to hear that too, we should wait and see if someone has the same issues.
Maybe the site was hijacked? Idk
Sent from my SM-G9350 using Tapatalk

One major question.
Why would Google send your credit card information to a manufacturer? That makes no sense. You pay Google, Google pays the manufacturer some of the money, you get your case made. The manufacturer doesn't get the whole $35, Google gets it, then pays a rate per order probably at the end of the month/quarter, never should the factory see your credit card number.
Sent from my SM-G935V using Tapatalk

_Dennis_ said:
One major question.
Why would Google send your credit card information to a manufacturer? That makes no sense. You pay Google, Google pays the manufacturer some of the money, you get your case made. The manufacturer doesn't get the whole $35, Google gets it, then pays a rate per order probably at the end of the month/quarter, never should the factory see your credit card number.
Sent from my SM-G935V using Tapatalk
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Yes I covered that in my original post.
Cheers!

Well we do know one thing.. Someone had a good time for almost 2gs at a hotel stay.
Sent from my Nexus 6 using Tapatalk

CJSnet said:
Yes I covered that in my original post.
Cheers!
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You did, with one sentence. I'm not sure why it would be on a docket slip, since the CC info would not be useful, that would be a major screw up, one that would cost a few people their jobs. Also it could be a vulnerability in the order processing, but same with any order you placed online, so it would not necessarily be from ordering at Google. It just seems highly unlikely that your card would be stolen by Google or leaked by Google, much more likely it was a coincidence.
I once had my credit card info stolen, was used to by pizza in Richmond VA which is on the other side of the US. I assumed an ATM skimmer or some other technique was used, for my ~$60 back and had to input my new info for s month or so when I paid bills. I didn't assume some company with a tie to Richmond stole it.
Also, almost everything you buy is manufactured in shenzen China.
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Thanks for your input guys.
Latest update:
We are looking into the case for a better resolution regarding the issue.
I've escalated the case to our concern team. We would get back to you within 72 hours. Rest assured, I'm sure your issue will be fixed.
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Exciting times! They're going to 'fix my issue'. Time travel perhaps.
I'll keep you posted.
Edit: They don't get back to me in 72 hours, but 6 days.
Cheers!

CJSnet said:
Thanks for your input guys.
Latest update:
Exciting times! They're going to 'fix my issue'. Time travel perhaps.
I'll keep you posted.
Cheers!
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Yeah let's hope they get your money back
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6 days after they promised a reply in 3 days, a reply from someone who can barely speak English:
We feel sorry for the inconvenience caused, I certainly understand the issue and the situation.
It is really bad this to happen, I truely feel back about this.
To help you with this further, I've escalated this issue to concern team,
I want you to know that the team is deeply investigating on this and will help you accordingly,
Currently I'm waiting for the update from the team, once I get the reply from the team I'll be happy to convey the message to you.
Till then I'd keep this case open in escalated catefory.
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Nice to see Google taking this so seriously. [emoji15]
Cheers!

I'm kinda disappointed with Googles responses so far. I'll be ordering a Nexus 6p from them coming June and I am having second thoughts because if something like this happens, my dad will never let me buy anything off from Google Store.
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Thank you for reporting the unauthorized charges on your credit card, and for providing the location where the charges were incurred. You are correct that Google does not share full payment info with merchants so this incident is unusual. We take this type of feedback very seriously and our team is investigating your case.
We appreciate your patience and understanding. Please let me know if you have any other questions.
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Cheers!

Final response from Google:
Thank you for your patience while we looked into this issue.
A few different teams at Google have independently investigated the incident, and have verified that there has been no information security leak of payments credentials to the manufacturer through the purchase of your Live Case. Though very odd that this happened in the same province as where the phone was manufactured, we are not able to find a link with Google.
Thank you again for taking the time to report this issue.
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Cheers!

Did you made the order on public place or your home?

Svid said:
Did you made the order on public place or your home?
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Home.
Cheers!