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Htc tytn II.
It happened already once before two weeks and today again and i can't start my kaiser. First time i manage to start it somehow i don't even know how and i thought it won't happen again. When i push a start button only green color light appears on it, and nothing on screen. like it didn't start at all.
After that i can't do anything except soft reset which only shut down phone and green light gone then. Or take battery out! so i tryed everything later and now can't even start my phone anyhow!
I flashed rom in past and have some of dutty's rom in there
Please help me and tell me what is wrong with my phone and how to repair this problem?
now i can't even get green light. now is completely dead. I am worried if i send it at service with warranty that they will see i have no official rom (i'm on dutty's)
kaiserivica said:
now i can't even get green light. now is completely dead. I am worried if i send it at service with warranty that they will see i have no official rom (i'm on dutty's)
Click to expand...
Click to collapse
Flash it back to stock, all the details are in the wiki, you just have to read. Then you can warranty it.
kaiserivica said:
now i can't even get green light. now is completely dead. I am worried if i send it at service with warranty that they will see i have no official rom (i'm on dutty's)
Click to expand...
Click to collapse
If it is dead and won't start how are they going to find out you don't have a stock rom?
It is not like they have a bunch of brilliant guys sitting around HTC miraculously reviving dead phones. They through it in the dead phone pile and use it for parts.
Could be a battery issue (highly unlikely as I havent really heard of this happening ever) but still, its possible. So, if you have a replacement battery try it out. Also, has it been water damaged, have you dropped it multiple times or has something hit it hard? These things could also brick a tilt, something like that happened to my friend when a door slammed his wizard.
I doubt its a software issue, a software issue would still allow it to turn on.
bubbleking2 said:
Could be a battery issue (highly unlikely as I havent really heard of this happening ever) but still, its possible. So, if you have a replacement battery try it out. Also, has it been water damaged, have you dropped it multiple times or has something hit it hard? These things could also brick a tilt, something like that happened to my friend when a door slammed his wizard.
I doubt its a software issue, a software issue would still allow it to turn on.
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Click to collapse
now i tryed again in the morning and green light on phone again works. but only it!
So it is now a battery issue then ?!
doesn't help anything else again. didn't had any hard hit in it. i was yesterday at Prodigy music concert so maybe there get some hit but it should not be anything seriously.. For the first time it didn't get any hit.. It was rainy here yesterday and i had it in my pocket, but first time when this happened it wasn't rainy, than it was on hard sunny day and for the first time i thought it was because of sun! Now was quite rainy and wet day...
hm. i have news now here, when i leave it on green light started for a longer period, i get those multiple lines colors on screen i see. it's approx. 10 colors lines... and it stays for a 10 sec. approx. and after that it shuts down itself! And now again i cant even get green color. Disaster!
KD8DNS said:
Flash it back to stock, all the details are in the wiki, you just have to read. Then you can warranty it.
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Click to collapse
how to do that when i can't even start my phone to work!
kaiserivica said:
now i tryed again in the morning and green light on phone again works. but only it!
So it is now a battery issue then ?!
doesn't help anything else again. didn't had any hard hit in it. i was yesterday at Prodigy music concert so maybe there get some hit but it should not be anything seriously.. For the first time it didn't get any hit.. It was rainy here yesterday and i had it in my pocket, but first time when this happened it wasn't rainy, than it was on hard sunny day and for the first time i thought it was because of sun! Now was quite rainy and wet day...
hm. i have news now here, when i leave it on green light started for a longer period, i get those multiple lines colors on screen i see. it's approx. 10 colors lines... and it stays for a 10 sec. approx. and after that it shuts down itself! And now again i cant even get green color. Disaster!
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Click to collapse
I suggest trying another battery as was said before. Or it can be also broken screen or something.
Mikulec said:
I suggest trying another battery as was said before. Or it can be also broken screen or something.
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Click to collapse
it's not broken screen because first time i somehow manage to start it and it works normal for 2 weeks.. so it must be a battery...
i will try with other battery later from friends kaiser
kaiserivica said:
it's not broken screen because first time i somehow manage to start it and it works normal for 2 weeks.. so it must be a battery...
i will try with other battery later from friends kaiser
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Click to collapse
ok, let us know if that worked.
i tried with friends battery and it's not a battery problem. With his battery same problem, and when i put in my battery in his phone it works normal...
looks like I'll need to go to htc service using warranty... i hope it won't be some problem with them because i have dutty's rom
argh... not good!
now i got phone call from servicer who manage to turn on phone. And he saw in there dutty's rom, not official and my warranty now won't worth
now everything what he will do with phone i will need to pay by my own money.
Now he started phone and he says that he will return it to official rom and see will phone work then normal. If not he said he should change whole mother board to fix this problem which is really huge expense. He told me price almost same as new kaiser!!! terrible!
disaster, now i heard with service and the phone is not working well even with official rom now. I don't know what to do! He said he need to change motherboard and the cost for that is like new phone! Terrible. So, to be honest, this rom flashing is total mistake because could easy loose phone just like i do.
i would like to sell it but don't know how now because he don't work properly!
kaiserivica said:
So, to be honest, this rom flashing is total mistake because could easy loose phone just like i do.
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Click to collapse
That's the risk you take when flashing a non OEM rom. If the rom your using isn't worth that risk, then don't flash it.
I bet the rom you were using didn't cause the problem either.
kaiserivica said:
disaster, now i heard with service and the phone is not working well even with official rom now. I don't know what to do! He said he need to change motherboard and the cost for that is like new phone! Terrible. So, to be honest, this rom flashing is total mistake because could easy loose phone just like i do.
i would like to sell it but don't know how now because he don't work properly!
Click to expand...
Click to collapse
The problem can be or can not be caused by rom flashing. It could be just some hardware fault which has nothing to do with rom flashing.
Mikulec said:
The problem can be or can not be caused by rom flashing. It could be just some hardware fault which has nothing to do with rom flashing.
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Click to collapse
i agree. i also don't thing it's because of rom flashing. probably some hardware failure...
but problem is when i can't start phone i can't change official rom offcourse
anyone know how much new motherboard cost and can i get it online somehow? here in croatia is not easy to find this because very few this phones are available... same with parts of this phone
kaiserivica said:
i agree. i also don't thing it's because of rom flashing. probably some hardware failure...
but problem is when i can't start phone i can't change official rom offcourse
anyone know how much new motherboard cost and can i get it online somehow? here in croatia is not easy to find this because very few this phones are available... same with parts of this phone
Click to expand...
Click to collapse
dont know, but try to ask this question in kaiser accesories section.
I don't know what caused this.
I got my G1 today. It worked for probably 2-3 hours perfectly fine.
I had an app freeze (either Barcode Scanner or Lock 2.0) and had to do a full hard reset.
Now, whenever the phones screen darkens or I put it to sleep manually, it WILL NOT come back up.
I have factory reset three times now to try and get this to work.
When the screen is black, all buttons on the phone still light up and so does the LED indicator up top. I had my phone set to use a locking pattern screen at one point during one reset to test out and when the screen went black, I was still able to try and log in by doing my pattern. It unlocked, but still showed nothing on the screen.
Please help!
I've tried:
Turning Wi-Fi off
Turning 3g Off
Disclaimer: Yes, I've searched. I can find other users with the same problem but none of them seem to have a solution.
Phone is NOT ROOTED and has the factory ROM.
Update 1: Update: It only freezes/blacks out when I try to wake the phone from one of the front key buttons.
If I'm sliding to unlock, it seems to be fine.... (but if I've already tried to open from the front it doesnt)
Update 2: If I mash all the buttons in random orders for about a minute or two it seems to come back. Anyone have any idea?
Update 3: I'm thinking this has to be an issue with none of the buttons waking the phone up when closed. If I lock the phone with the "END" key, and then click the front "END" Key again, nothing happens. If I slide the phone open, and click it twice - the phone wakes up.
Update 4: Confirmed update 3. Phone will not unlock via front keys unless it's slid open (or open enough to trigger).
I would really, really appreciate help with this.
Hate to bump this, but I've added some detail on the top and bottom. Have to leave for work, hopefully someone might have an idea by the time I get back.
Well you can try to reload the factory rom or root it and try a custom rom and see if the problem still exist. If it is still happening then it would be a hardware problem and need to be sent in. And yes you will still be covered under warranty with HTC since the phone is still less than a year old.
I had a problem with exactly the same symptoms. It turned out that the SD card was cocked-up so home, core, and some other process would hang trying to read it and the phone would not wake-up the screen any more.
Did you try removing the SD card and seeing if that helps?
Karolis said:
I had a problem with exactly the same symptoms. It turned out that the SD card was cocked-up so home, core, and some other process would hang trying to read it and the phone would not wake-up the screen any more.
Did you try removing the SD card and seeing if that helps?
Click to expand...
Click to collapse
Removed the SD card and rebooted the phone.
No change ( still acts the same way ).
Did you factory reset after or was it an instant change?
I don't mind losing data to fix this.
supremeteam256 said:
Well you can try to reload the factory rom or root it and try a custom rom and see if the problem still exist. If it is still happening then it would be a hardware problem and need to be sent in. And yes you will still be covered under warranty with HTC since the phone is still less than a year old.
Click to expand...
Click to collapse
Wouldn't I have to root to reload the factory rom? Is there a rooting tutorial based just on that?
zeabrid said:
Wouldn't I have to root to reload the factory rom? Is there a rooting tutorial based just on that?
Click to expand...
Click to collapse
If you use the official update you don't have to have root. There are some links on here. I'll see if I can find it for you.
https://android.clients.google.com/updates/signed-gfh-CRB43-from-CRB21.c88b03d2.zip
That should be it, but can't confirm since I'm on my work computer.
Some thoughts--may be useful, or not:
Mine was doing that too, but it was caused because I dunked mine underwater during an urban exploring mission. I dried it out, replaced the LCD screen, and everything worked until it would go to sleep. Then I had to do a variety of button mashes and opening the keyboard to get it to come back to life. Sometimes it just wouldn't come back. The problem grew worse over time.
If wiping and reflashing (no need to use a stock ROM) gets you nowhere, then I would suspect a deeper hardware issue. I see you bought it used, can you contact the seller?
If you want to check for water damage, take out the battery and look at the tiny circular sticker in the battery chamber--if it is not white, it has been water damaged. (And the warranty will not be honored.)
Other Lesson: No urban exploring with G1s.
The link didn't work, btw.
derfolo said:
Some thoughts--may be useful, or not:
Mine was doing that too, but it was caused because I dunked mine underwater during an urban exploring mission. I dried it out, replaced the LCD screen, and everything worked until it would go to sleep. Then I had to do a variety of button mashes and opening the keyboard to get it to come back to life. Sometimes it just wouldn't come back. The problem grew worse over time.
If wiping and reflashing (no need to use a stock ROM) gets you nowhere, then I would suspect a deeper hardware issue. I see you bought it used, can you contact the seller?
If you want to check for water damage, take out the battery and look at the tiny circular sticker in the battery chamber--if it is not white, it has been water damaged. (And the warranty will not be honored.)
Other Lesson: No urban exploring with G1s.
Click to expand...
Click to collapse
Zero water damage.
That's great news zeabrid! In that case, I agree with an earlier poster--you should be covered by warranty. Wipe and flash a good rooted rom, and if that doesn't work, revert to stock and demand a new phone.
derfolo said:
That's great news zeabrid! In that case, I agree with an earlier poster--you should be covered by warranty. Wipe and flash a good rooted rom, and if that doesn't work, revert to stock and demand a new phone.
Click to expand...
Click to collapse
Do you have a link to a guide that teaches how to do this (with the stock rom)? I can only see a few that're spread out.
I'm not entirely sure my phone can boot into safe mode/disk mode, so we'll see about that.
Another update: When I boot into safe mode, the same problem exists.
Edit: Just emailed HTC.
This can officially no longer be considered a software issue.
I just rooted and installed a standard ROM. Same issue.
It happens all the way at boot now, just realized this.
HTC emailed me back and told me to call them directly. Will do that tomorrow.
if I find a solution I'll post it immediately.
Alright, my phone is officially ****ed.
Restored back to the original rom.
New problem now: When I close the screen, the backlight goes out and doesn't come back on. (I can still barely see everything, but there's no light).
Calling HTC today.
Edit: Called T-Mo support. They suggested deleting programs to free up space (I only have 2 downloaded and to reset (already done)
=(
Edit2: Called and placed a RMA with HTC after talking to two of their customer support reps. Thankfully, they forwarded me up the support tier after only about a minute with each person when they realized I had already tried all other steps.
The RMA process was surprisingly easy. I have everything set up, and when I get paid (tomorrow) I'm going to ship the phone out. I was given an estimation of 7-10 business days for full repair and return shipping (which sounds great in my opinion - I've never sent anything in for warranty work before).
I'll update you guys once I hear from their repair team on whether or not I'm going to be covered under warranty (I told them that the phone was a gift to me), and if not what the cost is going to be. Like I said earlier in the thread, all water damage indicators are clear and I have unrooted my phone, so I should be covered hopefully.
Thanks to anyone who posted in this thread.
zeabrid said:
Alright, my phone is officially ****ed.
Restored back to the original rom.
New problem now: When I close the screen, the backlight goes out and doesn't come back on. (I can still barely see everything, but there's no light).
Calling HTC today.
Edit: Called T-Mo support. They suggested deleting programs to free up space (I only have 2 downloaded and to reset (already done)
=(
Edit2: Called and placed a RMA with HTC after talking to two of their customer support reps. Thankfully, they forwarded me up the support tier after only about a minute with each person when they realized I had already tried all other steps.
The RMA process was surprisingly easy. I have everything set up, and when I get paid (tomorrow) I'm going to ship the phone out. I was given an estimation of 7-10 business days for full repair and return shipping (which sounds great in my opinion - I've never sent anything in for warranty work before).
I'll update you guys once I hear from their repair team on whether or not I'm going to be covered under warranty (I told them that the phone was a gift to me), and if not what the cost is going to be. Like I said earlier in the thread, all water damage indicators are clear and I have unrooted my phone, so I should be covered hopefully.
Thanks to anyone who posted in this thread.
Click to expand...
Click to collapse
Yea it defitenly sounds like a hardware issue and needs to be fixed. Glad your getting it fixed and you'll be covered no problem.
Do you know if they charge return shipping if it's covered under warranty? I have to pay my own shipping there, and they had me put a credit card down on file in case I either bail when its already there or they need to charge for repair.
zeabrid said:
Do you know if they charge return shipping if it's covered under warranty? I have to pay my own shipping there, and they had me put a credit card down on file in case I either bail when its already there or they need to charge for repair.
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Click to collapse
To be honest I don't know the answer but would like to say they would pay for it. But they would have to let you know of the charge before they apply a charge to a credit card.
wow its weird cause im just having a similiar issue now.. in landscape mode.. phone and back light work perfectly. but one i close the screen everything goes virtually blank, everything is running perfectly just the screen light wont turn on..
will try some of your previous methods.. hopefully it works on mine..=/
thanks, for the info zeabrid
So I decided that i wanted to try hero the other day so i did some searching and made sure i had everything required ....newest radio... check.....pvt board...check...rom ready to flash...check...i went through the whole proccess and got KiNgxKxROM up and running for at least a day and a half...then lastnight i was playing around with the phone and it reboot on its own (kinda like the random reboots i used to get when i first got the phone)...it went to the G1 screen then just went black..so i pulled the battery and tried to reboot...now i have no response from the phone what so ever...its totally dead as far as i can tell
i saw that someone had success by putting another sd card in and trying to boot but that does nothing for me
I am trying everything i can because somehow enough moisture crept into the phone to cause the little "your not getting another g1" sticker to turn red
any way i am hoping that some how my situation has a remedy but i doubt it does
newspeak said:
So I decided that i wanted to try hero the other day so i did some searching and made sure i had everything required ....newest radio... check.....pvt board...check...rom ready to flash...check...i went through the whole proccess and got KiNgxKxROM up and running for at least a day and a half...then lastnight i was playing around with the phone and it reboot on its own (kinda like the random reboots i used to get when i first got the phone)...it went to the G1 screen then just went black..so i pulled the battery and tried to reboot...now i have no response from the phone what so ever...its totally dead as far as i can tell
i saw that someone had success by putting another sd card in and trying to boot but that does nothing for me
I am trying everything i can because somehow enough moisture crept into the phone to cause the little "your not getting another g1" sticker to turn red
any way i am hoping that some how my situation has a remedy but i doubt it does
Click to expand...
Click to collapse
this is not caused by the software sounds like your phone got a little wet some how and it messed up. try putting it in bowl of rice and if that does not work try a new battery.
tried a battery today at the store
i guess if it did get wet it could manifest itself a long time after the fact
well worth a shot regardless thanks for the advice
newspeak said:
tried a battery today at the store
i guess if it did get wet it could manifest itself a long time after the fact
well worth a shot regardless thanks for the advice
Click to expand...
Click to collapse
yeah i split soda on a keyboard once it did not start acting strange for 3 or 4 days after that. and pull the battery and take it out then complete submerge it for at least a day. but the damage is most likely done
Hey, something similar happened to me a few months back.
I use to get a lot of random reboots and it was quiet annoying and then one day my phone rebooted and it had a black screen, I took the battery out and put it back in and the phone was unresponsive.
When you plug in the charger does the red LED turn on or is it dead?
Mine, the led never turned on but it go warm because it still charged the battery.
My motherboard in the phone was fried somehow, I can assure you this isn't from the Hero rom at all because my phone died before I was even into roms.
Call HTC America (or where ever your from) and then tell them your problem and ask for an RMA repair, if the same thing happened to your phone as mine then you don't have to worry about them finding any "illegal software" (Root, and anything else that didn't come on the phone besides apps) I had root enabled and that voids the warranty but there would be no way for them to check so they would just replace the mainboard and send it back. In total it cost me 8 dollars to ship the phone and I had it back within a week - two weeks.
I hope this helped out!
EDIT: Is your water damage sticker red? I wasn't able to understand weither it was or not. I think it is and I just spent this entire time typing this long post for nothing then eeep! If it is, get an LG Vu Battery and replace the sticker with the one on the battery, I'm pretty sure they are identical.
Eh both stickers are red
thanks again ...it actually makes me feel better that it wasn't me messing around with hero that got me here
It just sucks having to pay the same amount as they are currently charging new customers for the phone under contract through the stupid insurance
I've never had any problems with my I9000, but now I found my I9000 dead in my pocket, tried to turn it on, and it went on but went directly off in the last boot screen, Like the battery got removed. I've found out that when I press the back of the phone a bit, the phone goes off. also when I normally boot it, put it on the table and don't touch it, it goes off after a while too. I have 3 battery's and the problem happens on each of them. Now I am wondering where the problem could be. I have removed the motherboard completely and put it back and didn't work. I hope someone can help me out
Thanks in advance,
Armazia
Armazia said:
I've never had any problems with my I9000, but now I found my I9000 dead in my pocket, tried to turn it on, and it went on but went directly off in the last boot screen, Like the battery got removed. I've found out that when I press the back of the phone a bit, the phone goes off. also when I normally boot it, put it on the table and don't touch it, it goes off after a while too. I have 3 battery's and the problem happens on each of them. Now I am wondering where the problem could be. I have removed the motherboard completely and put it back and didn't work. I hope someone can help me out
Thanks in advance,
Armazia
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Click to collapse
Okay, well a little update, I have removed the motherboard again and heated it up with a hairdryer, Now it actually works, but heavy shocks will also preform an instant death, I think it has something to do with the soldering of the cpu... I guess I'll heat it up again and more, see if that takes care of some things.
Guys, I have a problem with my HTC One M7. Phone is an AT&T phone however it's off contract (on AIO/Cricket) and has been S-OFF'ed, flashed to 4.4.4 with TWRP, etc.
I was commuting home from work on my motorcycle yesterday and got caught in rain/hail. Long story short, I was drenched by the time I got home and my phone got wet.
It's been in a bag of rice since I got home at 6:30PM.
From about 6:30-7:30PM the phones screen was black, but I heard the severe weather warning going off a few times. Then, from 7:30PM till about 1AM, it was in a reboot loop. I tried getting into recovery, etc. with no luck (as soon as I VOL DOWN to go to Recovery from Fastboot, it reboots) At that point, I went to bed so I don't know what it did all night.
Needless to say, this is my last HTC device unless they started making phones with removable batteries again. Regardless of what happens with this phone, I'm going to buy an LG G3 from T-Mobile today off contract.
I don't care what happens with this phone, but my issue or help request is: how do I get it to stay on so I can get my data off? That's the ONLY thing I am concerned with at this point.
IlyaKol said:
I was commuting home from work on my motorcycle yesterday and got caught in rain/hail. Long story short, I was drenched by the time I got home and my phone got wet.
Click to expand...
Click to collapse
Ok let me understand... because the phone got wet and now it refuse to boot, you are saying:
Needless to say, this is my last HTC device unless they started making phones with removable batteries again
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Click to collapse
the phone hardware was damaged with water, not related to the non-removable battery...
I don't care what happens with this phone, but my issue or help request is: how do I get it to stay on so I can get my data off? That's the ONLY thing I am concerned with at this point.
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Click to collapse
Water damaged the phone, if it can't boot its probably an hardware problem and unless you replace the defective component, there is no way to make it boot and backup your data. You should consider making backups of your data on your pc each weeks/months (depending on your needs) with you future phone so if something happen, you'll be able to recover almost everything. Unfortunately you did not and you lost everything, sorry.
I know its frustrating but
the phone got wet by the user fault
data was lost because the user omitted to make backups
So I dont think HTC is to blame here...
keep you phone in some sort of desiccant or even in a bag of rice like you did and hopefully it will be able to boot someday.
My point about the battery was that the phone is a sealed unit and thus I can't get to ANY of the internals without doing some serious taking-apart-this-POS work (which I'm probably going to do now that I have my new phone). If the phone had a removable battery, I'd be able to dry the internals a bit more manually with a cotton q-tip, etc.
The other reason why I mention that I'll never get another phone without a removable battery is because there is NO WAY to stop the phone from rebooting other than letting it die. You know how long it took for the phone to die (I keep it on charge all day)? I literally had to put it in the other room under a pillow to f'in shut that thing up. It went on and on for HOURS.
And thanks for stating the obvious...lol.
Btw, this new LG G3 is SUHWEET.