Related
Hi all,
Just wanted to give you a heads up as I'm not sure if anyone else has done this yet. I decided to exchange my note 4 due to the lag, poor battery life as well as other things. What I was hoping would be an easy process is already trying my patience. First you have to call the Samsung E store - not a problem, discussed my issues and they agreed to do an exchange. They won't send out a new phone until the receive the old one, which considering this is my only phone that kinda leaves me at a loss, I mentioned that we had a Samsung experience store in Cardiff and they said they will do the exchange there. Off I pop to Cardiff to be confronted by a confused employee saying that they shouldn't have sent me down here, as the experience store is nothing more then a re-branded Carphone Warehouse store and only if I bought the phone through them could they exchange it.
So off it goes in the post where Samsung said it shouldn't take no more then 5 business days to turn it around. Two days after sending the phone in I gave them a call, after being on hold for 30 minutes I was told they had no record of an exchange on my account and they would have to now escalate this to their head office but they don't know how long this will take - despite me having a returns number.
Frustrated with that answer I reached out to Samsung support on twitter, only to be told that if an exchange is being done it can take 14 business days....
This is my first experience with Android and Samsung in many years as I was an avid ios user and whilst I'm keen to get my Note 4 back, I have to give Apple credit where it's due walk into a store, they diagnose it and if needs be give you a replacement or spare there and then for you carry on.
So annoyed and disappointed.
Thanks for sharing.
I've had a Samsung Note 2 and Note 3 and thought they were both very good, but I'm not going to bother buying my Note 4 from Samsung online (and we don't have a store anywhere near here!).
I had a much better experience in Germany when my Note 10.1 (2014) had a sudden black screen (wire broke/disconnected).
I contacted Samsung by email at the weekend, they replied to send it in which I did on the following Monday and received it back (repaired) the same week on Friday. I could track the status of the repair online.
This was really quick.
Sadly there's no way to track it here in the UK, although we have a tracking portal it says our returns number should begin with a 4, mine begins with a 6.
I kinda wish I bought it instore now say through Carphone Warehouse so at least I could just walk into a store and walkout with another phone. I'm stuck now without a phone for 5 business days and it's killing me due to me using it for 60% work and 40% personal.
But at least this is a heads up for anyone who's ordered it online through the website.
tinker_tf said:
Sadly there's no way to track it here in the UK, although we have a tracking portal it says our returns number should begin with a 4, mine begins with a 6.
I kinda wish I bought it instore now say through Carphone Warehouse so at least I could just walk into a store and walkout with another phone. I'm stuck now without a phone for 5 business days and it's killing me due to me using it for 60% work and 40% personal.
But at least this is a heads up for anyone who's ordered it online through the website.
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Click to collapse
Buying a sim free Note 4 from a local retailer so that you can try it and return it is impossible in Scotland as there are no Samsung experience stores or any retailers prepared to sell one. Plenty available on contract though, very disappointing.
Gaugerer said:
Buying a sim free Note 4 from a local retailer so that you can try it and return it is impossible in Scotland as there are no Samsung experience stores or any retailers prepared to sell one. Plenty available on contract though, very disappointing.
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Click to collapse
Not even Carphone Warehouse?
Well my order is now showing order processing and I've had it confirmed, if you send it back for an exchange or a replacement etc they have 14 business days to get it back to you....
Unreal.
Software Related
I hate to burst your bubble buddy but you jumped the gun. All these issues are software related and not hardware. You just wasted all your time driving around to wherever you did in the UK for no reason.
@Class said:
I hate to burst your bubble buddy but you jumped the gun. All these issues are software related and not hardware. You just wasted all your time driving around to wherever you did in the UK for no reason.
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Click to collapse
I wouldn't be too sure. Terrible lag loading up recent apps? Lag on touch input? Poor benchmark scores? Battery life gone in 6 hours? EG. I lost 10% battery just driving and the phone was in my pocket (30 minute car journey) Even after a factory reset? No, that tells me it's something hardware related, at least several members here agreed it was hardware related. Otherwise surely a lot more users would be experiencing the same issues, where as only a handful of units seem to be displaying these issues, however my phone was displaying all sorts of issues.
Driving to the Samsung store I agree was a wasted journey (however Samsung CS did say go down)however I'd much rather try and get it exchanged within the 28 day period as opposed to outside, otherwise my phone would have to be sent off for 'repair' and we all now that can be very hit and miss.
Mod Edit
Please use the existing UK thread
Thread closed
malybru
Forum Moderator
Hello friend and family,
I purchase a brand new inbox T-mobile Note 4 (SM-N910T3) through a friend of mine. I was eating with my best friend at ihop in TX, and he saw his old female friend. After some times, she said she got a brand new phone as a gift, n she would like to sell it for $500, my friend wanted it, but he had note 3 already. I saw the box, sealed, and I threw in my offer. She accepted $400 cash. I took her to the atm, paid her. I got home, unpacked my new phone, inserted my sim card, it keeps showing Not registered on network. I did a few search online, I saw that the imei has been blocked on tmobile. I am so devastated even as at now. Please can anyone here help me on how to get my imei removed from blacklisted.
I and my friend notified her, after first communication, she could no longer be reached.
Please I will appreciate any advice. I use Lyca Mobile (T-mobile Affiliated network
)
It's a shame that you're not in the Atlanta Georgia area, A, I've got a brand new condition t-mobile paid in full and can be verified by T Mobile cuz I'm using a prepaid sim card in it right now for sale, email me [email protected]
Sent from my SM-N910T using Tapatalk
itsnotagamefor16 said:
It's a shame that you're not in the Atlanta Georgia area, A, I've got a brand new condition t-mobile paid in full and can be verified by T Mobile cuz I'm using a prepaid sim card in it right now for sale, email me [email protected]
Sent from my SM-N910T using Tapatalk
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Click to collapse
Hi, I'm not looking to buy phone, I need help getting this fixed. Thanjks for the offer.
dammie2great said:
Hello friend and family,
I purchase a brand new inbox T-mobile Note 4 (SM-N910T3) through a friend of mine. I was eating with my best friend at ihop in TX, and he saw his old female friend. After some times, she said she got a brand new phone as a gift, n she would like to sell it for $500, my friend wanted it, but he had note 3 already. I saw the box, sealed, and I threw in my offer. She accepted $400 cash. I took her to the atm, paid her. I got home, unpacked my new phone, inserted my sim card, it keeps showing Not registered on network. I did a few search online, I saw that the imei has been blocked on tmobile. I am so devastated even as at now. Please can anyone here help me on how to get my imei removed from blacklisted.
I and my friend notified her, after first communication, she could no longer be reached.
Please I will appreciate any advice. I use Lyca Mobile (T-mobile Affiliated network
)
Click to expand...
Click to collapse
Your story doesn't add up
However the only way to get it fixed is to have the imei cleaned. These matters can no longer be discussed here.
No I understand you're not I totally get that but I'm saying I can't really say it over a blog, I mean it's not illegal but it's frowned upon as he says in the hangover lol no I don't care I'll go companies in your area that clean IMEI numbers, you just have to have a 5 to call and usually these small phone stores that fix the screens they'll quote unquote clean IMEI number
Sent from my SM-N910T using Tapatalk
bvzxa3 said:
Your story doesn't add up
However the only way to get it fixed is to have the imei cleaned. These matters can no longer be discussed here.
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Click to collapse
Can I contact u privately so that I can send you the pictures? I took the pictures before i unboxed the phone and after. Don't always doubt everyone that post on here. I dont know how else to express myself because I have been duped.
dammie2great said:
Can I contact u privately so that I can send you the pictures? I took the pictures before i unboxed the phone and after. Don't always doubt everyone that post on here. I dont know how else to express myself because I have been duped.
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Click to collapse
The right thing to do is call T-Mobile and ask if that phone has been reported, lost or stolen. If it has not they will probably take it off the black list for you. If it has, get it back to the lawful owner thru T-Mobil then call the police and tell them your story. Right now you are possibly in possession of stolen property over $500.00 making it a Felony Offense. I,m assuming the phone cost over $500.00 new. Dont feel bad, I bought a Trek Mountain Bike from a swap store for $50.00. I thought to myself ether someone didn't know what they had or it was stolen and then sold it to the swap shop who definitely didn't know what they had, selling a $900.00 bike for $50.00 LOL. I got it home and called the police and gave them the serial number, and sure enough a cop was at my door about 30 minutes later telling me it was stolen from a collage across town. So I loaded it up in my car and the cop followed me to the Campus PD Station and they gave it back to the lawful kid who owned it. We then went to the swap shop and I got my money back. and he told the cop some kid brought it in for sale. The kid who owned the Bike was very grateful to me for turning it in. Maybe you can make someone happy today to.
I have a Note 8 that I have been very happy with. It's 20 days old and last night while using it just went black. When plugged in to power there is not LED or any sign of life. I performed troubleshooting steps for soft and hard resets with and without power cables. I've tried 3 different power cables and cords but nothing. I charged overnight and still nothing. Completely dead. Phone still looks brand new because I bought a rugged case for it. I've treated it like a newborn baby so it must be defective.
I called Samsung support this morning who walked me through all the previous troubleshooting I've performed and confirmed that the phone is defective. Because it is only 20 days old they created a ticket for me and told me to call ecommerce department @ 855-726-8721 and give them the ticket number and they would replace the phone.
Called ecommerce who was happy to help me and all was well until the end of the phone call. I was told that within a week I would get an email with instructions and a label to send my phone back and within 15 days I would receive a replacement phone. I said WHAT!!!
When I purchased the phone I payed for expideted shipping and had it within 3 days. It's 20 days old and defective and now I'm told that it will actually be 3-4 weeks before I get a working phone again. This is the only phone I have. I had to go to a family member's house to call them 3 times for this info.
There is no escalation path available. Support can only support me. ecommerce can only put in a request via internal communication to a returns team and this is the returns team policy. You can no contact the returns team. You can't escalate to anyone because they are all different departments that have no communication with each other. I can't even call the corporate office to complain because they send you back to support. Everyone I speak to understand and they would be frustrated to but can't help me. Even Samsungs employees don't agree with it but can't do anything or put me in contact with anyone to complain.
So now I sit here waiting for what could be a week before I even get a communication from the returns team to get a working phone. I had the note 7 and lived through two replacements before they took my phone. I even stayed with them and bought the S7 edge. Traded it in for the Note 8 because I had faith in the company. After my experience today it is gone. I'm speechless at the lack of concern about me the customer and the attitude that this is our process sorry and you can't complain.
I would return this phone for an iPhone but I already bought a case, wireless charger, memory card and DeX station.
When I bought my phone it said I could get a wirelss charger or cameral but when I called to inquire they said I missed it by a day. Now I see it's still there if I bought a new phone.
My only experience with Samsung customer service and it will be my last. Next time I will go back to an iPhone where I can get real support from people that seem to care and I can talk to.
In this competitive day I can't beleive that Samsung doesn't care about their customers, has segmented departments in to different silos with no communication and doesn't even provide a place for customer to complaing about a process. If I have no way to complain how will they ever know something is broke.
I was mad but now I feel hopeless. I hope I don't have an emergency that will require me to call an emergency service because I don't have a phone. If something does happen and I survive maybe I could sue Samsung.
If anyone has any suggestions for me to help with this situation or some secret to fix the phone please let me know.
Roughly 3 weeks total to have the new phone from start to finish?...i.e. 1 week to get the instructions, and another 2 weeks (15 days) to receive a new phone. Sounds like they were nice and helpful too...some of the two week delay could be quicker depending on shipping. Doesn't honestly sound too bad overall, but I agree it always sucks to have a problem with a new phone. Not giving you the bonus sounds wrong though, if they still offer it online. Hope it gets sorted out soon!
Maybe a surge fried it!
havrek said:
I have a Note 8 that I have been very happy with. It's 20 days old and last night while using it just went black. When plugged in to power there is not LED or any sign of life. I performed troubleshooting steps for soft and hard resets with and without power cables. I've tried 3 different power cables and cords but nothing. I charged overnight and still nothing. Completely dead. Phone still looks brand new because I bought a rugged case for it. I've treated it like a newborn baby so it must be defective.
I called Samsung support this morning who walked me through all the previous troubleshooting I've performed and confirmed that the phone is defective. Because it is only 20 days old they created a ticket for me and told me to call ecommerce department @ 855-726-8721 and give them the ticket number and they would replace the phone.
Called ecommerce who was happy to help me and all was well until the end of the phone call. I was told that within a week I would get an email with instructions and a label to send my phone back and within 15 days I would receive a replacement phone. I said WHAT!!!
When I purchased the phone I payed for expideted shipping and had it within 3 days. It's 20 days old and defective and now I'm told that it will actually be 3-4 weeks before I get a working phone again. This is the only phone I have. I had to go to a family member's house to call them 3 times for this info.
There is no escalation path available. Support can only support me. ecommerce can only put in a request via internal communication to a returns team and this is the returns team policy. You can no contact the returns team. You can't escalate to anyone because they are all different departments that have no communication with each other. I can't even call the corporate office to complain because they send you back to support. Everyone I speak to understand and they would be frustrated to but can't help me. Even Samsungs employees don't agree with it but can't do anything or put me in contact with anyone to complain.
So now I sit here waiting for what could be a week before I even get a communication from the returns team to get a working phone. I had the note 7 and lived through two replacements before they took my phone. I even stayed with them and bought the S7 edge. Traded it in for the Note 8 because I had faith in the company. After my experience today it is gone. I'm speechless at the lack of concern about me the customer and the attitude that this is our process sorry and you can't complain.
I would return this phone for an iPhone but I already bought a case, wireless charger, memory card and DeX station.
When I bought my phone it said I could get a wirelss charger or cameral but when I called to inquire they said I missed it by a day. Now I see it's still there if I bought a new phone.
My only experience with Samsung customer service and it will be my last. Next time I will go back to an iPhone where I can get real support from people that seem to care and I can talk to.
In this competitive day I can't beleive that Samsung doesn't care about their customers, has segmented departments in to different silos with no communication and doesn't even provide a place for customer to complaing about a process. If I have no way to complain how will they ever know something is broke.
I was mad but now I feel hopeless. I hope I don't have an emergency that will require me to call an emergency service because I don't have a phone. If something does happen and I survive maybe I could sue Samsung.
If anyone has any suggestions for me to help with this situation or some secret to fix the phone please let me know.
Click to expand...
Click to collapse
That's why I buy from the carrier. Sorry this happened I would be pissed off.
jason504 said:
That's why I buy from the carrier. Sorry this happened I would be pissed off.
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Click to collapse
same here; always buy from the carrier if possible
Can you return the items that you bought to the retailer, or are you out of the return period? You might be able to sell them on eBay or craigslist or some place like that to get some of your money back. Then you can get your iPhone.
The only thing that has really ever tempted me about the iPhone is Apple's customer service. They are the kings of customer service. Aside from my phone, everything else that I have is Apple. You know that if you have problems, they will stand behind what they sell and resolution is only a drive down the road (assuming that you have an Apple store nearby. If not, not sure).
of course Apple stands behind their products; when you overcharge for everything, and have the largest profit margins in the electronics world, its easy to provide good service!
Where did you see the promo still ongoing?
Lol.. gee what did they ever do before they had phones...
Seriously, that's pretty good IMO. They are probably factoring the time you take to return the phone to them and the time they ship it to you. Most companies I dealt with for return/exchange will wait for the defective item to be returned first before they send out the replacement. Despite what was said and tested, they will test it themselves to ensure it is defective as well. Once they know it's defective they will ship the replacement. Some have a business supported plan where they will request payment first for a new item and ship immediately. Upon receipt, return instructions and label will be provided for the return. Once returned, they credit your account. So really don't see anything wrong with this. They are doing what other companies I've dealt with are doing from my own experiences.
The only reason why I buy from the carrier is one you don't have to pay for the phone all up front. Especially since I am only keeping it for a year. When the Note9 comes out I can switch this in for the 9. Number 2 is location the carrier stores are all over easy to walk into a store and swap a defective phone out. Or they will ship one overnight. I think Samsung just implementing his no return policy after the Note 7. I read somewhere that Samsung was not replacing phones. Or they are making it really difficult to try to return a phone.
havrek said:
I have a Note 8 that I have been very happy with. It's 20 days old and last night while using it just went black. When plugged in to power there is not LED or any sign of life. I performed troubleshooting steps for soft and hard resets with and without power cables. I've tried 3 different power cables and cords but nothing. I charged overnight and still nothing. Completely dead. Phone still looks brand new because I bought a rugged case for it. I've treated it like a newborn baby so it must be defective.
I called Samsung support this morning who walked me through all the previous troubleshooting I've performed and confirmed that the phone is defective. Because it is only 20 days old they created a ticket for me and told me to call ecommerce department @ 855-726-8721 and give them the ticket number and they would replace the phone.
Called ecommerce who was happy to help me and all was well until the end of the phone call. I was told that within a week I would get an email with instructions and a label to send my phone back and within 15 days I would receive a replacement phone. I said WHAT!!!
When I purchased the phone I payed for expideted shipping and had it within 3 days. It's 20 days old and defective and now I'm told that it will actually be 3-4 weeks before I get a working phone again. This is the only phone I have. I had to go to a family member's house to call them 3 times for this info.
There is no escalation path available. Support can only support me. ecommerce can only put in a request via internal communication to a returns team and this is the returns team policy. You can no contact the returns team. You can't escalate to anyone because they are all different departments that have no communication with each other. I can't even call the corporate office to complain because they send you back to support. Everyone I speak to understand and they would be frustrated to but can't help me. Even Samsungs employees don't agree with it but can't do anything or put me in contact with anyone to complain.
So now I sit here waiting for what could be a week before I even get a communication from the returns team to get a working phone. I had the note 7 and lived through two replacements before they took my phone. I even stayed with them and bought the S7 edge. Traded it in for the Note 8 because I had faith in the company. After my experience today it is gone. I'm speechless at the lack of concern about me the customer and the attitude that this is our process sorry and you can't complain.
I would return this phone for an iPhone but I already bought a case, wireless charger, memory card and DeX station.
When I bought my phone it said I could get a wirelss charger or cameral but when I called to inquire they said I missed it by a day. Now I see it's still there if I bought a new phone.
My only experience with Samsung customer service and it will be my last. Next time I will go back to an iPhone where I can get real support from people that seem to care and I can talk to.
In this competitive day I can't beleive that Samsung doesn't care about their customers, has segmented departments in to different silos with no communication and doesn't even provide a place for customer to complaing about a process. If I have no way to complain how will they ever know something is broke.
I was mad but now I feel hopeless. I hope I don't have an emergency that will require me to call an emergency service because I don't have a phone. If something does happen and I survive maybe I could sue Samsung.
If anyone has any suggestions for me to help with this situation or some secret to fix the phone please let me know.
Click to expand...
Click to collapse
It is these stories , that I count my blessings that the two devices bought from Samsung direct aren't defective. I think one thing I've learned for others on here is this. I think next time I'll just buy the devices from my provider, after all I bought a T Mobile one from Samsung direct. The T Mobile service is much better.
Sent from my SM-N950U using Tapatalk
jason504 said:
The only reason why I buy from the carrier is one you don't have to pay for the phone all up front. Especially since I am only keeping it for a year. When the Note9 comes out I can switch this in for the 9. Number 2 is location the carrier stores are all over easy to walk into a store and swap a defective phone out. Or they will ship one overnight. I think Samsung just implementing his no return policy after the Note 7. I read somewhere that Samsung was not replacing phones. Or they are making it really difficult to try to return a phone.
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Click to collapse
That's what I used to think, but after buying from Samsung directly I will NEVER again buy from them. There was a problem with the first phone that had to be returned, and the experience, which is not over, has been a nightmare. If it had been through Verizon, it would have been a piece of cake. It completely changed my mind about any perceived advantages (NONE) of buying from company vs. carrier. I've had all generations of the Note, but after this I'm so burned out on Samsung, I'd consider something else. And actually I don't like the 8 any better than the 7 (which I still have). Their e-commerce department which they route everything through is a joke. They have absolutely no authority and the answer for everything is "wait for a link to be sent to you", which has never happened so far. Lesson learned - I'll vote with my feet.
neograndizer said:
Seriously, that's pretty good IMO.
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I think it's horrible. Samsung should offer the option of shipping a new replacement phone immediately for overnight delivery, if OP provides a credit-card number for the value of the phone until the old one is returned. Then Samsung should immediately email a return label for RMA shipping, and cancel the credit-card hold as soon as the defective product is received and verified.
For an expensive new phone that dies within three weeks, anything less than that is a ripoff.
---------- Post added at 12:47 PM ---------- Previous post was at 12:39 PM ----------
Zeblade said:
Lol[,] gee what did they ever do before they had phones[?]
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Before phones, people didn't organize their social and commercial activity in a manner that depends on phones--and the cost to productivity was staggering.
Honestly, I always keep a spare phone now exactly for this reason and just make sure the SIM size is the same as my current phone. Kept an HTC One M8 as my backup for a while. Better than being forced to A ) be without a phone or B ) be between a rock and a hard place with paying full price immediately to get a new phone so I can get phone calls. With the backup, I can C ) go through insurance, swappa, or w/e I choose patiently.
mcdanielvzw said:
Honestly, I always keep a spare phone now exactly for this reason and just make sure the SIM size is the same as my current phone. Kept an HTC One M8 as my backup for a while. Better than being forced to A ) be without a phone or B ) be between a rock and a hard place with paying full price immediately to get a new phone so I can get phone calls. With the backup, I can C ) go through insurance, swappa, or w/e I choose patiently.
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Click to collapse
Very true!
Gary02468 said:
I think it's horrible. Samsung should offer the option of shipping a new replacement phone immediately for overnight delivery, if OP provides a credit-card number for the value of the phone until the old one is returned. Then Samsung should immediately email a return label for RMA shipping, and cancel the credit-card hold as soon as the defective product is received and verified.
Click to expand...
Click to collapse
That would indeed be phenomenal service, but it also sounds like an expensive change that would likely be passed on to consumers via increased pricing. It's expensive enough as it is! I think most of us can manage without overnight delivery, but some sort of middle ground would be reasonable and certainly welcome.
sefrcoko said:
That would indeed be phenomenal service, but it also sounds like an expensive change that would likely be passed on to consumers via increased pricing. It's expensive enough as it is! I think most of us can manage without overnight delivery, but some sort of middle ground would be reasonable and certainly welcome.
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Click to collapse
It's only a noticeable expense if a large fraction of their phones fail quickly. And the overnight (as opposed to two-day) shipping isn't all that important. Most of the benefit from the process I described would come from its other aspects, which would have little or no cost compared to their weeks-slower process.
Samsung just protecting themselves from people claiming the phone just broke on its own when it's actually water damage or physical damage. Nothing wrong with them looking over your phone before they issue out a new one.
If you watered service you should have bought it from a carrier or bought an iPhone.
Sent from my SM-N950U using Tapatalk
shook187 said:
Samsung just protecting themselves from people claiming the phone just broke on its own when it's actually water damage or physical damage. Nothing wrong with them looking over your phone before they issue out a new one.
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Sure, but if they have your credit-card number before they send the replacement phone, then if they find that the original phone was not really defective, they can insist that the replacement be returned in new condition (and subject to a standard restocking fee), or else charge the customer for a second phone. So they're fully protected.
If you watered service you should have bought it from a carrier or bought an iPhone.
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Click to collapse
Why? Any vendor who sells someone a product that turns out to be defective has an obligation to replace it without an unnecessary, punitive delay.
I happened to be walking through a parking lot at a local auto dismantler and found somebody's phone ran over and sort of half-assed smashed. I picked it up and spent 3 days contacting Samsung and Google security Center trying to get them to forward this girl my contact information so that she could retrieve her phone. I went in to talk to someone at the Samsung help center here in my town and my best friend's little brother happened to be working behind the counter and told me that when Someone turns in a lost phone to them they do not give them back to the owners all they do is throw them into a recycle box and repurpose them. And before you call my character into question just know that I'm 52 years old I do not have a police record and my father is the retired fire Chief of the Sacramento California fire department just for reference. I wonder how many times my lost phone was turned in and never reported to me? Pissed off and phoneless..
He said they don't even check to see if the phone was insured or not they don't even
A.ctually the store profits off of the phones that are turned in to their lost and found because they just refurbish them and resell them. the least these sumbitches could do would be to download the information off of the phone and shoot it to the owner in a packet or something. but then I guess that would be admitting that they had possession of the phone and then they would be liable for reimbursing the customer or whatever... freakin jerks! and he said that was the policy at every store that he ever work for which is several I guess because he trains managers. I'm just ranting because I have spent so much money on cell phones it is unbelievably ridiculous. it makes me want to go tear down one of their fake tree cell towerS
Dr.Ocularus said:
I happened to be walking through a parking lot at a local auto dismantler and found somebody's phone ran over and sort of half-assed smashed. I picked it up and spent 3 days contacting Samsung and Google security Center trying to get them to forward this girl my contact information so that she could retrieve her phone. I went in to talk to someone at the Samsung help center here in my town and my best friend's little brother happened to be working behind the counter and told me that when Someone turns in a lost phone to them they do not give them back to the owners all they do is throw them into a recycle box and repurpose them. And before you call my character into question just know that I'm 52 years old I do not have a police record and my father is the retired fire Chief of the Sacramento California fire department just for reference. I wonder how many times my lost phone was turned in and never reported to me? Pissed off and phoneless..
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Click to collapse
Just imagine the cost those companies will incur if they were to contact every single person that losses his/her phone plus the cost for shipping...
Not happy with what they do with the phones but kind of make sense, no?
Ehh kinda but for the 800 dollars (plus the over the top cost of phone service every month.) she spent on her phone you would think they could give her some consideration. Even if it cost them over night shipping its still far below 800 dollars. =.)
Thanks for the tip, I didn't know that. I'm in Sacramento too, have lived here for 30 years. I hate that its becoming such a greedy, step-on-your-face place
Sent from my T-Mobile Samsung Galaxy Note 3 using XDA Labs
samsung last update will hang my mobile three times in just one week.
Well, kind of...
My s9+ died on Christmas eve (gutted), so in boxing day I took myself to the Vodafone store and got myself a nice shiny new S10+... or do i thought.
First they bought out a new phone sealed in the box. Scanned it through and told me it was already reserved for someone else. No problem, they had "plenty in stock".
This tone he bought out an unsealed Vodafone box. Very defensively, without ne asking, he declared, "don't worry, this box is because some official Samsung boxes get damaged in transit. We move the contents to this box, so it's still the full brand new product". I'm fine with this and sounds ok.
I luckily opened the box to put my sim and sd in to it. I find that the earphones are missing... odd. I then inspect there phone and find there is a huge gap down the side of the screen and the metal, with glue showing... this is clearly NOT a new phone.
I point this out to the guy and he initially said he had processed it, so I'd have to make a claim. Then I pointed out that I have a 2 week cooling off period, and also, if they want ne to leave the side without causing a fuss, they had better get me my proper new phone.
Luckily they did just that. Opened it up and it was a totally different story. Phone had the screen protector on it, all items in there. It was then clear that phones in the Vodafone boxes must be damaged returns and NOT brand new phones transferred to other boxes.
Just a heads up to anyone else who might fall for this trap. If they bring out your ne phone in anything other than a perfectly sealed Samsung box, don't accept it!
riso123 said:
Well, kind of...
My s9+ died on Christmas eve (gutted), so in boxing day I took myself to the Vodafone store and got myself a nice shiny new S10+... or do i thought.
First they bought out a new phone sealed in the box. Scanned it through and told me it was already reserved for someone else. No problem, they had "plenty in stock".
This tone he bought out an unsealed Vodafone box. Very defensively, without ne asking, he declared, "don't worry, this box is because some official Samsung boxes get damaged in transit. We move the contents to this box, so it's still the full brand new product". I'm fine with this and sounds ok.
I luckily opened the box to put my sim and sd in to it. I find that the earphones are missing... odd. I then inspect there phone and find there is a huge gap down the side of the screen and the metal, with glue showing... this is clearly NOT a new phone.
I point this out to the guy and he initially said he had processed it, so I'd have to make a claim. Then I pointed out that I have a 2 week cooling off period, and also, if they want ne to leave the side without causing a fuss, they had better get me my proper new phone.
Luckily they did just that. Opened it up and it was a totally different story. Phone had the screen protector on it, all items in there. It was then clear that phones in the Vodafone boxes must be damaged returns and NOT brand new phones transferred to other boxes.
Just a heads up to anyone else who might fall for this trap. If they bring out your ne phone in anything other than a perfectly sealed Samsung box, don't accept it!
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maybe wanna rename the title of the thread as it seems to imply that Vodafone themselves are behind this scam vs an individual retailer
That's the individual retailer doing that
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You think is just that one store?
I guess it's possible. Then again, my wife took out a new contract with Vodafone late last year. She saw the phone she wanted in store and stated several times that's the one she wants, to remarks of, "good choice" etc.
She took out the contract being led to believe the phone was included. Once all the signatures where completed we sat there waiting for the phone. The agent then told us, it doesn't include the phone and they don't have any in stock, so we'd would have to purchase the phone individually else where.
Although we had the cooling off period, we had already processed the number transfer with the agent there, so it would be messy to back out.
It seems they are all a little underhand everywhere! This was a different store in a city 2 hours away from where I had my experience.
My girlfriend took SIM contract from vodafone. And before she sign contract asked how about network coverage. Agent said it is perfect 4G speed is aprox 40Mb/s. So next day she put sim in phone to try. Ok sim card is activated. But coverage is ****, network speed is crap. Fastest what she got 0.78Mb/s download and upload 0.12Mb/s. To use Whatsapp for calls most been impossible. Ok she lived one week with that sim. Contacted vodafone and CS said we have network issue in your area etc. Nothing changed. After all she went to vodafone store to cancel and that was mess. In store guy spend more than one hour with CS / about 8 times transfered to different department, third CS service cancelled contract and wasn't able to give PAC code to keep number and finally story doesn't ends here. Vodafone for less the 7 days charge her £15. Ofcorse after two month of fighting vodafone refunded £11 from £15. Now she is with EE and no prob at all.
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Nettwerk said:
My girlfriend took SIM contract from vodafone. And before she sign contract asked how about network coverage. Agent said it is perfect 4G speed is aprox 40Mb/s. So next day she put sim in phone to try. Ok sim card is activated. But coverage is ****, network speed is crap. Fastest what she got 0.78Mb/s download and upload 0.12Mb/s. To use Whatsapp for calls most been impossible. Ok she lived one week with that sim. Contacted vodafone and CS said we have network issue in your area etc. Nothing changed. After all she went to vodafone store to cancel and that was mess. In store guy spend more than one hour with CS / about 8 times transfered to different department, third CS service cancelled contract and wasn't able to give PAC code to keep number and finally story doesn't ends here. Vodafone for less the 7 days charge her £15. Ofcorse after two month of fighting vodafone refunded £11 from £15. Now she is with EE and no prob at all.
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To be fair, thay just sounds like bad luck with an outage in the area, but I do agree, most suppliers ate difficult to cancel with.
riso123 said:
To be fair, thay just sounds like bad luck with an outage in the area, but I do agree, most suppliers ate difficult to cancel with.
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Sales involving contracts are a nightmare for retailers to handle returns on, mainly because of obstacles in the way because the seller doesnt have much interest in taking customers out of the contract. The vendor blames the service provider and vice versa. In situations like these, its 99.99999999% likely that the retailer had a rash of returns or maybe even bought a damaged freight shipment on purpose to maximize profits and are having to cover their butts when issues are brought up. Sketchy retail practices to say the absolute least, but still not likely Vodafones doing