Database Develop

Onto my 5th N7...

First was from Sam's club.had the touchscreen deadspots, so it went back
Second was from the play store.same touchscreen problem. Rmaed it.
Third was perfect, except for significant light bleed in the lower left corner. Rma.
Fourth came today...and the screen is sticking up over the bezel on the left side!
N7 #5, here i come!
Sent from my Galaxy Nexus using Tapatalk 2

Ouch! I just got mine, am about to boot it up, hope I don't have the same luck!

At what point do you give up and get another tablet?

bongostl said:
First was from Sam's club.had the touchscreen deadspots, so it went back
Second was from the play store.same touchscreen problem. Rmaed it.
Third was perfect, except for significant light bleed in the lower left corner. Rma.
Fourth came today...and the screen is sticking up over the bezel on the left side!
N7 #5, here i come!
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
So sad to hear that.
Sent from my Nexus 7 using xda premium

My 3rd replacement should be here in a day or 2, my original device and previous 2 replacements all had screen lift right out of the box.

I'm not giving up...love the device...just problems.
I'm on my original galaxy nexus....I'm really not a high maintenance customer typically...
Sent from my Galaxy Nexus using Tapatalk 2

Wow, hopefully the next one won't have the lifted display. However, if it has a dead pixel I'd call it a day and settle with it and hope nothing else crops up. I've learned with these products that you will NEVER get a "perfect unit" just one that's "good enough". Then again, with the defects like dead touchscreen spots and lifted displays these are clearly manufacturing and part issues that should be fixed.
Good luck.

I really wanted to buy one of these tablets, but hearing stories like yours is keeping me from moving forward. I'm continuing to monitor these forums to see if it improves, however, I'm losing faith and considering getting a Samsung Galaxy Tab 2 7-inch tablet instead. I hope you get a functional one soon. Good Luck!

It took me 4 units before I got a good one
Sent from my Nexus 7 using xda app-developers app

BostonDan2 said:
I really wanted to buy one of these tablets, but hearing stories like yours is keeping me from moving forward. I'm continuing to monitor these forums to see if it improves, however, I'm losing faith and considering getting a Samsung Galaxy Tab 2 7-inch tablet instead. I hope you get a functional one soon. Good Luck!
Click to expand...
Click to collapse
Don't lose too much faith in the Nexus 7. It's not unusual for new products to have hardware issues on the first batch. Look at Apple's track record, I bought a launch date Intel Macbook Pro expecting a solid device. However, I was greeted with a machine that was riddled with issues. I say buy a Nexus 7 now from a retailer nearby if you can. That way if you do end up with a flawed device you can always return it to them within their return period. I've had mine since early last month and have no issues with mine.

I'm onto my third coming tomorrow. if this doesn't work out I will refund it and get the yes wait for it - iPad Mini! Hate on!

I got my third today and it's the worst one so far. I probably need to sleep on it before deciding what to do next. I'm not too happy with Google or ASUS right now though.

That's really unfortunate man. I'd say keep on trying, but thats easy for me to say. Ive been lucky enough to get a good unit n the first go round.
Sent from my Nexus 7 using Tapatalk 2

BostonDan2 said:
At what point do you give up and get another tablet?
Click to expand...
Click to collapse
If this were just any old Android tablet, I'd agree. I did the same with the Transformer Prime--too many issues, too many replacements, and I finally gave up and got a refund directly from ASUS.
However, this is the only Nexus tablet, i.e., the only one that will get immediate updates directly from Google. That's worth its weight in gold. It's also going to be a great development device for people who are into that sort of thing.
It's a pain in the **** to go through all these gyrations to get a decent unit, but in this case I think it makes more sense than it would otherwise.

After reading all these replies, it honestly makes me feel bad that mine was near perfect on delivery.
The only problem I had was that there were too little scratches on the outer rim.
Sent from my Nexus 7 using xda app-developers app

BostonDan2 said:
I really wanted to buy one of these tablets, but hearing stories like yours is keeping me from moving forward.
Click to expand...
Click to collapse
That's what they want you to do.
Really, any problems are small-fry. I have 2 units, and 2 have gone to relatives, and they are all perfect. Mine was a UK pre-order, the others shortly after launch,
Mine has a really slight screen lift, but you would have to look real close, and it really doesn't bother me, it's a high spec entry level device.

This is how Asus operates. If you enjoy the Prime despite its Asus inspired defects, keep it and enjoy it. If you insist on a well built device, wait for a non Asus Nexus tablet.
Sent from my Galaxy Nexus using xda premium

Flying180 said:
After reading all these replies, it honestly makes me feel bad that mine was near perfect on delivery.
The only problem I had was that there were too little scratches on the outer rim.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
those aren't scratches. it's how the bezel is designed.

sharp2G said:
those aren't scratches. it's how the bezel is designed.
Click to expand...
Click to collapse
Could be the mold on the bezel if looking at the device from the top down.
But my replacement has two marks on the bezel as well. Looking at the screen, left side. About 3/4" from top, and bottom.
To me, it looks like they've taken it back apart to correct the screen lift issue.

I am on my first Device and have no problems with it.
Guess its just luck at the moment.

I was super successful repairing screen lift....ironically I broke it anyway!

I completely tore it down. Down to the bezel. When taking the bezel off be very careful not to scratch the black on the glass itself. Once there I removed the thin double sided tape, cleaned it up nicely and bought and used 5 minute epoxy. I used a small paintbrush and applied the epoxy to the plastic bezel carefully not getting it in the screw holes. I then put the glass back on the bezel using clothes pins to clamp for an hour. This was perfect. I had a little goop out the side and while it was still in a waxy state prior to completely curing, I scaped the excess off with ease. This produced a perfectly adhered screen to bezel. I can say with confidence, it is the double sided tape allowing the screen to lift off the silver plastic bezel. The length of my screws had nothing to do with anything on my tablet. I reassembled everything only to knick my display wire, rendering all of work pointless. Anyway, took it back to Staples and they handed me a new one no questions asked. Ironically this one appears to be a perfect build. I feel as though if I leave it in the car for even a minute in the heat, the same thing will happen. The adhesive on the double sided tape is weak. It pulled apart with ease and once it heats up, its going to weaken and pull apart. Thanks for reading.
Sent from my Nexus 7 using xda premium

Yep.. My screen lift has gotten a lot worse too..
I tried to take off the cover just now, got 3/4 corners, then heard the familiar sound of tape separating from a surface, and saw the screen flexing up. With basically no force put on the unit at all...
I didn't feel like continuing after seeing that so just clipped my cover back down.. Build quality isn't great.
I'll definitely be RMAing if any developments are made in the construction of the N7, or if a new IPS screen is chosen, I'm not a fan of the color reproduction, looks like crap TBH.

Before people start flaming you, Op, next time dont admit you broke tablet yourself and took it back for exchange. thats a form of fraud. since you publically admitted you severed the display cable. just a f.y.i.
You not the first to have done this. just letting you know.

demandarin said:
Before people start flaming you, Op, next time dont admit you broke tablet yourself and took it back for exchange. thats a form of fraud. since you publically admitted you severed the display cable. just a f.y.i.
You not the first to have done this. just letting you know.
Click to expand...
Click to collapse
Yeah but he broke it because he was trying to fix it so he wouldn't have to RMA.
I think that contributing your own time, resources and effort before *****ing to Google about 1mm of screen lift is a really good attitude to the problem.
Sure he messed it up, but there was just as good of a chance he was going to save Google money by attempting the fix himself.
In this situation, I think OP did the right thing.
Sent from my Optimus 2X using Tapatalk 2

demandarin said:
Before people start flaming you, Op, next time dont admit you broke tablet yourself and took it back for exchange. thats a form of fraud. since you publically admitted you severed the display cable. just a f.y.i.
You not the first to have done this. just letting you know.
Click to expand...
Click to collapse
He broke an already defective unit in the name of science. The gods are on his side.
Mungulz said:
Yeah but he broke it because he was trying to fix it so he wouldn't have to RMA.
I think that contributing your own time, resources and effort before *****ing to Google about 1mm of screen lift is a really good attitude to the problem.
Click to expand...
Click to collapse
Hm. *****ing?
Fixing your own stuff may be noble and clever, but it shouldn't be necessary to look down on those who aren't so mechanically inclined to feel good about it.
Sure he messed it up, but there was just as good of a chance he was going to save Google money by attempting the fix himself.
Click to expand...
Click to collapse
He returned it to Staples. The manufacturer, ASUS, is the only one taking a loss. And their refurbishment department is getting an epoxied unit.
It would be the same if he bought it from the Play store, although Google may bear the shipping costs of its generous exchange policy.
In this situation, I think OP did the right thing.
Click to expand...
Click to collapse
Yes. Thank you for your work on this, OP.

Just a quick note. I'm new to the nexus 7, just picked it up friday and on Saturday I left it in the glove box of my car on a hot day for over 4 hours and the screen held up well. No screen screen separation at all.
Sent from my SPH-L710 using xda premium

Maybe he paid for the 1 yr no questions asked warranty staples offers like I did... just a thought
Sent from my Nexus 7 using XDA Premium HD app

To be clear, I did get the warranty, however when I went to the store he (manager) just looked at it, went to the back and got another unit, no questions asked about a receipt or warranty. Kinda cool in my book. I never frequented Staples, but that kind of service earns my business for the forseable future. That said....when it was disassembled you could see the adhesive on the thin double sided tape and where it was lacking as well. I won't hesitate to tear this one down if and when it lifts. I can say this works and works great for all you guys having issues.
On a side note the crackling I see people talking about may be the adhesive coming unstuck.....
Sent from my Nexus 7 using xda premium

Out of thanks for the day, so
^5 to Mungulz and pxlitup for echoing my sentiment, to the OP for having the muster to MacGuyver your own fix, and to demandarin for your concern for the OP
---------- Post added at 06:24 PM ---------- Previous post was at 06:21 PM ----------
Jasonator said:
On a side note the crackling I see people talking about may be the adhesive coming unstuck.....
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
The crackling - or creak - is from a piece of foam-tape being positioned too close to where a seam in the cover sits. It's easily rectified with a piece of 2"x1/4" paper inserted between the foam-tape and the plastic Been there, done that, had a Tee-Shirt printed

To OP:
Did you chop it off completely? A similar thing happened to me except that mine is only half cm cut. So far no problems at all with the display
Sent from my Galaxy Nexus using Tapatalk 2

Chop the cable? No, I couldn't figure out how it came out of the clamp and had a small sscrew driver trying to pry it up and severed one of the fine hairs in the bundle. For those of you who may not know, you lift the back of the clamp and that releases the pressure and then simply slide the cable out. Once my feeble mind figured it out, I was amazed at my stupidity. Its quite simple and elegant really. BTW. This is for the double cable connection. The single does just pry up, hence my confusion.
Sent from my Nexus 7 using xda premium

It's a sad day today for my Nexus...

So today I am just chillin, and pull out my phone from my pocket and I didnt really grip it hard and just falls from my hands... I swear when it dropped it felt that it was falling in slow motion. And out of all the places it could fall, it falls at an angle and then on the screen.
I picked it up and I see the top of the screen has a crack from one side to the other, and another crack on the bottom right corner. And it gets worse, when I turned on the screen the touch doesnt work at all so basically my whole screen is messed up.
Found a website that sells the screen already glued with the frame and a battery so all its missing is the motherboard and internal stuff.
Buttt its $170 so yea gotta wait till next week when I get payed.
I would post pics but dont have 10 posts so yea, it really sucks I've had the phone for about a month and I always protected it. :crying::crying::crying:

Sorry to hear that but I've read that LG will repair your screen for less than that.
Sent from my Nexus 4 using xda premium

hmmm..... But isn't LG already being super slow to produce the device itself, would probably take them a month to do it and I kinda need a phone

Asking them to give you a price and time estimate cannot hurt. Additionally, the limiting step of production is more likely everything that goes on that motherboard, not the touch screen.

xXx_S13 said:
So today I am just chillin, and pull out my phone from my pocket and I didnt really grip it hard and just falls from my hands... I swear when it dropped it felt that it was falling in slow motion. And out of all the places it could fall, it falls at an angle and then on the screen.
I picked it up and I see the top of the screen has a crack from one side to the other, and another crack on the bottom right corner. And it gets worse, when I turned on the screen the touch doesnt work at all so basically my whole screen is messed up.
Found a website that sells the screen already glued with the frame and a battery so all its missing is the motherboard and internal stuff.
Buttt its $170 so yea gotta wait till next week when I get payed.
I would post pics but dont have 10 posts so yea, it really sucks I've had the phone for about a month and I always protected it. :crying::crying::crying:
Click to expand...
Click to collapse
sorry bro. hope you get it fixed and working again soon. did you have a case on the phone? just curious to know how fragile it is.

Wooohh...... Hahahaha
Sent from my HTC Explorer A310e using xda premium

Damn man, that sucks. The first time my Nexus was dropped was from my friend being careless... So because of that, I made it so that no one except me can use my phone. I hated my friend for doing that because it was the first hour I had my phone...
But for the screen fix, try to see if you can find a lower price. Doesn't hurt to continue searching the web.

ru5l4n12 said:
Wooohh...... Hahahaha
Sent from my HTC Explorer A310e using xda premium
Click to expand...
Click to collapse
Your a bit of a kn×b aren't you
Sent from my GT-I9300 using Xparent ICS Tapatalk 2

xXx_S13 said:
hmmm..... But isn't LG already being super slow to produce the device itself, would probably take them a month to do it and I kinda need a phone
Click to expand...
Click to collapse
I heard it was 7-10 days after they receive it including return shipping.
Sent Using Tapatalk 2

Damn ....that sucks
Sent from my Nexus 4 using Tapatalk 2

I know how it feel bro. First scratch on beautiful screen. Crying in a corner

And that's why I have a case.
Sent from my Nexus 4 using Tapatalk 2

Harry Pothead said:
Asking them to give you a price and time estimate cannot hurt. Additionally, the limiting step of production is more likely everything that goes on that motherboard, not the touch screen.
Click to expand...
Click to collapse
LG will not give you a quote. They will only say, "We cannot give you a quote without you sending it in. Please send the phone in to us, with you being responsible for shipping, and then once we've had a chance to look at it, we will let you know the cost of the repair."
Even after I pushed saying how about the front lcd and digitizer, they still wouldn't give me an estimate.

Sam Thing happened to me.. just 1 crack but half the touchscreen doesnt work.. i've seen plenty of ppl with cracked iphones whose touch still works.. called lg and they told me the same thing. Don't know if its worth wasting money on shipping just to find out they charge more for repair.. kind of a risk. Did you ever end up getting it fixed?

So was it worth not having a case?

Life is like a pubic hair on a toilet seat. You're gonna get pissed off sometimes.
Sent from my Nexus 7 using xda premium

vikramkhalsa said:
Sam Thing happened to me.. just 1 crack but half the touchscreen doesnt work.. i've seen plenty of ppl with cracked iphones whose touch still works.. called lg and they told me the same thing. Don't know if its worth wasting money on shipping just to find out they charge more for repair.. kind of a risk. Did you ever end up getting it fixed?
Click to expand...
Click to collapse
In US is something like $140...in UK I will let you know on Friday when I receive the quote

That really sucks... Something about these new phones, in particular the ones with the new touch sensor in glass or whatever they call it. The touch response is gone on a crack. I recall my first Droid had two cracks across the entire face and it worked flawlessly... I think I'd rather have that 1mm gap in the display/glass then have to replace it due to a simple crack.
Sent from my Nexus 7 using Tapatalk HD

Ouch that really does suck
Hope you get it fixed pretty soon

knock on wood, i hope i don't drop it, i have butter fingers too, i did let it slip once but i had the usb cable in it still and it only fell like 2 foot on soft wooden floor, if you drop it from your pocket( 4ft >) and it hits hard floor like cement, its a goner i think!

[Q] My Nook HD+ body and screen are a bit concave, anyone else?

I purchased a Nook HD+ last weekend and I've noticed that on the long dimension the screen curves a bit inward. More so on one side than the other. I carefully placed a straightedge on the surface of the screen and eyeballed it by looking at light that leaked through. Observed light shining through between the surface of the screen and the edge of the straightedge at the middle of the screen. Worst case is about 1mm. If I look down the long edge of the body a slight curve is plainly evident.
I went by the store today and looked at all the display models and a few were much worse than my HD+. Salesperson agreed with me that it was what he was seeing too. Then said, "I have one and I've never noticed that before."
Whatever! Anyone else notice this on the HD+?
I asked about a replacement. Salesperson was not eager to do that. I still have a few days to think about that. Frankly I was a bit peeved. If no one else here has observed a concave screen, I'll insist they replace and make certain to get a straighter / less concave one.

I did a reflection test with my Nook HD+ screen and did not notice any distortion, the screen is flat.
However, if the battery is swelling a bit that might explain the distortion. And if the battery is swelling, I would insist on a replacement!

TonyBigs said:
...if the battery is swelling, I would insist on a replacement!
Click to expand...
Click to collapse
Yeah, something like that is my concern, You said the screen is flat, but do you notice any curve when sighting along the edge of the body?

liasom said:
Yeah, something like that is my concern, You said the screen is flat, but do you notice any curve when sighting along the edge of the body?
Click to expand...
Click to collapse
Mine has no curvature of the screen, but does have a very slight concave curvature on the left side just above the hole. But that is where I put my left thumb when holding the device in my left hand, so it is probably compressed a bit from hours and hours of holding it. And now that I look again the right side has a very slight concave curvature.
I have two devices and just looked at the other one, which is older, and it has just a slight curvature on the screen and distorts reflection just a bit. And both sides bend slightly.
I hope you have not caused me to be distracted by it now. LOL.
Sent from my Nook HD+ running CM10.1 on emmc.

leapinlar said:
I have two devices and just looked at the other one, which is older, and it has just a slight curvature on the screen and distorts reflection just a bit. And both sides bend slightly.
I hope you have not caused me to be distracted by it now. LOL.
Click to expand...
Click to collapse
I'm going to insist on a replacement and hope I get a "newer" one.
FYI this HD+ is also one that doesn't like to boot to sd card easily, so I hope to kill two birds... BTW thanks for your work on the rom etc. and particularly for Extras.zip! :good:

liasom said:
I'm going to insist on a replacement and hope I get a "newer" one.
FYI this HD+ is also one that doesn't like to boot to sd card easily, so I hope to kill two birds... BTW thanks for your work on the rom etc. and particularly for Extras.zip! :good:
Click to expand...
Click to collapse
I don't see any curve in my display (shipped last week from bn.com). I agree, thanks for the mods & extras & warnings about what to backup and what not to do (write to system) :good:

Update
Took the concave HD+ back and got a new one as a replacement. It is "straight" BUT almost every time I tap on the screen near the N button it makes an annoying sound. AND, something else, the bezel that surrounds the screen to the left of the N button makes a snapping/popping sound if you're holding it there and then release it. Like something is not glued or assembled right. At any rate something isn't right.
Yikes, back to the store again before this Thursday and the end of the 14 days.

liasom said:
Took the concave HD+ back and got a new one as a replacement. It is "straight" BUT almost every time I tap on the screen near the N button it makes an annoying sound. AND, something else, the bezel that surrounds the screen to the left of the N button makes a snapping/popping sound if you're holding it there and then release it. Like something is not glued or assembled right. At any rate something isn't right.
Yikes, back to the store again before this Thursday and the end of the 14 days.
Click to expand...
Click to collapse
I have the same problem you are describing. I am not sure if I should get it replaced. I have already sent my NOOK back once, because of a loose bezel and a LCD issue.
Did you have luck with your third NOOK? What would you say - should I get a third one?

JanSpatschek said:
I have the same problem you are describing. I am not sure if I should get it replaced. I have already sent my NOOK back once, because of a loose bezel and a LCD issue.
Did you have luck with your third NOOK? What would you say - should I get a third one?
Click to expand...
Click to collapse
I finally got one on the third try that was satisfactory (relatively non-concave and no popping/cracking noise) and have had no problems since then. I think if you're not happy B&N should take care of that.

liasom said:
I finally got one on the third try that was satisfactory (relatively non-concave and no popping/cracking noise) and have had no problems since then. I think if you're not happy B&N should take care of that.
Click to expand...
Click to collapse
Okay, well then I will give it another try. Can I just go to the store with the receipt and get a new one? (I am still under 14 days).
Sent from my BN NookHD+ using Tapatalk 4

JanSpatschek said:
Okay, well then I will give it another try. Can I just go to the store with the receipt and get a new one? (I am still under 14 days).
Sent from my BN NookHD+ using Tapatalk 4
Click to expand...
Click to collapse
As long as you have registed stock you don't even need a receipt. Just go to the store.
Sent from my SCH-i705 using XDA Premium 4 mobile app

leapinlar said:
As long as you have registed stock you don't even need a receipt. Just go to the store.
Sent from my SCH-i705 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Okay, I was able to get a new one. It was the last one in stock. I tested it in the store and it wasn't completely flat either. They guy said, he doesn't know why - hasn't happened before. He also said, he isn't sure if BN will produce anymore. They won't get any new ones. So I took the new, bent one.
The device is working fine, just the body is slightely bent again.
Well, I will have to live with it. I don't want to send it away and maybe just get my money back, because they stopped making the HD+.
Sent from my HTC Sensation using Tapatalk 4

anyone experience popping noise when pressing note 9 screen?

Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.

Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk

daniel4653 said:
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
Click to expand...
Click to collapse
sorry should have said, no tempered glass or any screen protector applied.

have no problem with that.
only have that popping sound when using tempered glass before. changed to plastic screen protector and no sound anymore

ah ok thanks for replying, must have just been very unlucky. Cheers.

MatTechGuy said:
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
Click to expand...
Click to collapse
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.

are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away

Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.

MeggaMortY said:
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
Click to expand...
Click to collapse
Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
t3project said:
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
Click to expand...
Click to collapse
It happened to me when turned off with no s-pen in, no screen protector, no case.
Mr. Orange 645 said:
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
Click to expand...
Click to collapse
agreed.

After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
---------- Post added at 11:44 AM ---------- Previous post was at 11:38 AM ----------
MatTechGuy said:
Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
It happened to me when turned off with no s-pen in, no screen protector, no case.
agreed.
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I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.

MeggaMortY said:
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
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i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.

MatTechGuy said:
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
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Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?

MeggaMortY said:
Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
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I bought it directly from the Samsung online uk store. There was a discount direct from Samsung for students/people who work in certain industries so it could be bought for £699 (£200 off), but also they were offering £150 cashback bringing total down to £549, plus cashback by going via a cashback website meant i would have had it for around £504, also they were doing trade in so people could get even more off up to another £150.00 bring cost down to £399, then people got the samsung game deal thingy, don't play games myself but people can get a Fornite theme by downloading Fornite playing 3 games then you get the free theme, kids going bonkers for the theme, people selling the theme upto £100. So people could have the phone at a bargain price.

So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.

MeggaMortY said:
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
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feel for you, such a shame and disappointing to happen a second time, it's a great phone, i did not want to risk it so sent second one back too. Fingers crossed you won't have any issues. Mine was happening regularly so like you say just keep an eye on it.

I don't have that issue even with the tampered glass on my phone.
Sent from my SM-N960U using Tapatalk

i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly

I can replicate this when I clean my screen with a microfibre cloth. It happens on pretty much all of the screen. I believe I can also see some light streaks in the screen when this happens. The popping sound happens regardless of the temperature of the phone. Will have to inspect it more to see if I can spot any other issues with the screen. I got mine in the UK just over a week ago. Apart from that I think the phone has been great so far. Not sure whether to replace it.

glad i sent mine back now to be honest, personally i would send back, as you say everything else is great apart from the screen popping sound. The worry for me is the screen might cause issues further down the road, screens are the biggest issue with mobile phones and manufacturers are quick to blame user and deny warranty.

elliwigy said:
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
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My Unlocked US Note 9 does it too. Mine mainly does it on the right side near the middle. It's not enough for me to warrant sending it back; it still works fine and I don't see any screen issues when pressing on the screen. Also I bought mine used so I'm guessing the screen was replaced. If it gets worse, I guess I'll fix it then.