Mobile Network Unavailable - Galaxy Ace S5830 Q&A, Help & Troubleshooting

Hello, I have got some problem with my galaxy ace. Somehow, it does not support o2 and giffgaff, when I am trying to make a call or text someone, it shows mobile network unavailable. And it hasn't got any connection. I tried to put 3 sim and everything went alright, so where is the problem?
P.S. I am sure this phone is not locked to 3 or any other network.
Looking forward to hear you answers, many thanks!

kerloo said:
Hello, I have got some problem with my galaxy ace. Somehow, it does not support o2 and giffgaff, when I am trying to make a call or text someone, it shows mobile network unavailable. And it hasn't got any connection. I tried to put 3 sim and everything went alright, so where is the problem?
P.S. I am sure this phone is not locked to 3 or any other network.
Looking forward to hear you answers, many thanks!
Click to expand...
Click to collapse
Sounds like a carrier issue. Take it to them and see what they say.

Related

WEIRD! Emergency call only! O_o

This one is pretty *beep* up! The phone was working pretty fine last time I looked at it (30 minutes ago), I put it in my pocket and had dinner (as always), then I took it out to make a phone call and it says just "Emergency call only" instead of showing my phone operator (3 ITA). I tried rebooting, no luck! Still the same.
Strange thing is that it has signal (full) but I can't make/receive calls or use data network. If I go under Settings -> Wifi -> Mobile networks settings and I look for operators it searches and I can see all of them (mine included) but I cannot select it!! Neither mine nor another one (TIM, which is the roaming default one for my operator when there's no signal)...it just says "Unable to connect. Try later".
Weirdest thing of all is that I AM RECEIVING PUSH EMAILS from gmail!!!
Anyone has a clue about this??? Has it ever happened to anyone?
Btw, I'm using zeroblaster rom, which is based on official italian froyo firmware...everything was working so good until ten minutes ago!
Hope I don't have to reflash...
Just got weirder: put my sim on another phone...it registers without problems on the network.
Then put the other's phone's sim on my sgs...it registers without problems.
Then switched again: Emergency calls only
WHAT THE ****??!? (what are we? children? sorry mod...lol)
carlocb said:
Just got weirder: put my sim on another phone...it registers without problems on the network.
Then put the other's phone's sim on my sgs...it registers without problems.
Then switched again: Emergency calls only
WHAT THE ****??!? (what are we? children? sorry mod...lol)
Click to expand...
Click to collapse
Sounds like it may be ur sim card but its weird it would work in another phone. Perhaps its a mix of ur sim and ur rom. A flash may be ur only fix...
Sent from my GT-I9000M using XDA App
yiannisthegreek said:
Sounds like it may be ur sim card but its weird it would work in another phone. Perhaps its a mix of ur sim and ur rom. A flash may be ur only fix...
Sent from my GT-I9000M using XDA App
Click to expand...
Click to collapse
It is WAY weird imho! The weirdest thing being that I'm still receiving gmail's pushes after 5-6 reboots while it keeps saying "emergency calls only".
Also I saw that when the phone boots, while it's loading the launcher, widgets, etc. it gets the connection for like 2-3 seconds it shows my operator (in the lockscreen), then it switches to "emergency calls only"...
I'll wait another hour (maybe as the issue came out of nowhere it'll go away? ) then I'll try reflashing...since I had to change to k9 anyway to fix the /system corruption etc. -.- I'm already backing-up...
Hope the flash will fix this though...it's really a pain in the ***
carlocb said:
It is WAY weird imho! The weirdest thing being that I'm still receiving gmail's pushes after 5-6 reboots while it keeps saying "emergency calls only".
Also I saw that when the phone boots, while it's loading the launcher, widgets, etc. it gets the connection for like 2-3 seconds it shows my operator (in the lockscreen), then it switches to "emergency calls only"...
I'll wait another hour (maybe as the issue came out of nowhere it'll go away? ) then I'll try reflashing...since I had to change to k9 anyway to fix the /system corruption etc. -.- I'm already backing-up...
Hope the flash will fix this though...it's really a pain in the ***
Click to expand...
Click to collapse
the same thing that is happening to me (H3G italy)... really strange
enlightener said:
the same thing that is happening to me (H3G italy)... really strange
Click to expand...
Click to collapse
Sounds like your network (3) is down. Id call them to see what is going on...
enlightener said:
the same thing that is happening to me (H3G italy)... really strange
Click to expand...
Click to collapse
Are you kidding me?? What, right NOW?? Could it be something wrong with H3G? Did you putting sim on another phone? Getting weirder and weirder lol!!!
What rom/firmware are you using??
yiannisthegreek said:
Sounds like your network (3) is down. Id call them to see what is going on...
Click to expand...
Click to collapse
No that's not it, because putting H3G sim on another phone WORKS!!
And anyway, when H3G's down it uses TIM as roaming...this time I cannot even select TIM as operator, it refuses! And normally you can always use tim in roaming if you want (even when H3G has signal...)!
carlocb said:
No that's not it, because putting H3G sim on another phone WORKS!!
And anyway, when H3G's down it uses TIM as roaming...this time I cannot even select TIM as operator, it refuses! And normally you can always use tim in roaming if you want (even when H3G has signal...)!
Click to expand...
Click to collapse
Hmmmm... That is weird alright.
If you purchased your SGS through your carrier H3G I would still call them to report it as there are now 2 of you experiencing the same issue so it cant just be phone related and if it is then they will have to honor your warranty to replace or fix it (both of you)...
It's happening to me too.. i also use H3G Italy on my Galaxy S and i have this issue since around 19:00 this evening with my work SIM card
I have a Tayutama 1.0.0 ROM based on the JPM Froyo ROM.. it's the first time this is happening to me..
lionita said:
It's happening to me too.. i also use H3G Italy on my Galaxy S and i have this issue since around 19:00 this evening with my work SIM card
I have a Tayutama 1.0.0 ROM based on the JPM Froyo ROM.. it's the first time this is happening to me..
Click to expand...
Click to collapse
Well... That is 3 of you so it must be carrier related in some way. Again... Call your carrier and explain what is happening. Explain that when you put the sim into a different device it works ok but in the SGS all you can do is make emergency calls and they should be able to tell you what is going on.
Make sure to post back as I am now interested in seeing what your issue is / was...
carlocb said:
Are you kidding me?? What, right NOW?? Could it be something wrong with H3G? Did you putting sim on another phone? Getting weirder and weirder lol!!!
What rom/firmware are you using??
Click to expand...
Click to collapse
JP5 (i tried another one, don't remember what version but it's the same, it is not firmware related)
in settings->about phone->status it says:
network: 3 ITA
mobile network type: UMTS
service state: out of service
mobile network state: connected (and it works... )
but ... int the status bar it shows "Only emergency calls"...
i haven't tried another phone yet... will do now...
edit: tried my sim on another phone and another sim on my phone.... it works....wtf?
enlightener said:
JP5 (i tried another one, don't remember what version but it's the same, it is not firmware related)
in settings->about phone->status it says:
network: 3 ITA
mobile network type: UMTS
service state: out of service
mobile network state: connected (and it works... )
but ... int the status bar it shows "Only emergency calls"...
i haven't tried another phone yet... will do now...
Click to expand...
Click to collapse
You just answered your own question I think. "service state: out of service" says it all I believe even if the sim cards DO rgister on another phone for whatever reason.
The fact is the they dont register on your Galaxy S so call them and report the issue and they should be able to help you...
Yeah well, you see, that could be a problem because...H3G has a TERRIBLE customer care, lol! Basically the thing is you can't call them...you need to send an email, and an answer will arrive 2-3 days later. That's not good enough for me! If it doesn't get fixed tomorrow I'll go directly to a 3shop and they'll call someone higher to understand this. Hope they fix it soon though!
Anyway...now I have a strong curiosity: could it be JUST the SGS? If so...WHY???? I tried putting the simcard on a Nokia E71 and it works...does anyone have another android phone with H3G? Could it be somehow "system"-related? Because I can't figure out why a specific phone device shouldn't work point-blank with my operator! And that's even a phone they sell themselves!!
Rebooted and now it WORKS! THANK GOD (even if I'm atheist....)
Still would like to know why it did this!
I had a similar problem where if I was in an area with bad reception it would default to emergency calls only. But the funny thing is when I go into the menu settings I can see my carrier and when I try to select it, it says network unreachable. Eventually I would get signal but the tab still says emergency calls only. Tried making calls but it wouldn't allow.
Initially to rectify the problem I rebooted the phone and that worked but got annoying. So I realised that if I left it for a couple of mins whenn it had reception it would fix itself. As of recently (last 2 months) I haven't any problems.
Btw i'm on jpm and my carrier is 3 australia. It's rubbish service
Sent from my GT-I9000 using XDA App
Hello,
Same thing happening to me... It must have something related to signal strength, i went downtown and phone was perfectly fine.
But at home it keeps loosing signal, i dialed *#*#0011#*#* and it shows changing BAND... as if it was searching for service on different bands...
But the thing is, i tried inserting the SIM on other 2 phones and i get a FULL signal, so i guess signal is coming pretty intense here... why is the SGS loosing it? i have no idea...
By the way, i am from Brazil, and that started happening after i flashed my rom to FROYO VJJPA..
me too, has no signal at home but works for another phone.
gentefina said:
Hello,
Same thing happening to me... It must have something related to signal strength, i went downtown and phone was perfectly fine.
But at home it keeps loosing signal, i dialed *#*#0011#*#* and it shows changing BAND... as if it was searching for service on different bands...
But the thing is, i tried inserting the SIM on other 2 phones and i get a FULL signal, so i guess signal is coming pretty intense here... why is the SGS loosing it? i have no idea...
By the way, i am from Brazil, and that started happening after i flashed my rom to FROYO VJJPA..
Click to expand...
Click to collapse
Come on guys help us out!
My battery drains because the cell keeps searching for signal!
gentefina said:
Come on guys help us out!
My battery drains because the cell keeps searching for signal!
Click to expand...
Click to collapse
Same is happening to me. Serive state says out of service so could registering the sim card to phone be the actual isuue?

HELP: Shows Signal but cannot use for calling,data,messaging!!!

On my Phone(Andromeda 2.0 Themed), I get the indication of having 3g or any signal at all and the minute I attempt to send a message, make a call, or surf the web it is unable to send that message, unable to make that call, and unable to surf the web. Help on how to fix this?
NOTE: A flash back to stock DID NOT help this problem at all.
EDIT: Changing APN isn't really working(Cant leave the APN type as not set because it auto sets it to internet+mms when I save) and I am starting to get a little frustrated. The reception was really working fine earlier today but now its just weird all over. Please help me out you guys, I really need this working.
EDIT2: Please help guys, I really need my service up for tomorrow.
EDIT3: I am going to AT&T today to swap out my SIM card!!!! I am all Odin'ed out and I will check back if this works.
First try to enable airplane mode. Then turn it off.
If that does not work check your apn settings, under wireless and network, mobile networks, access points
mcord11758 said:
First try to enable airplane mode. Then turn it off.
If that does not work check your apn settings, under wireless and network, mobile networks, access points
Click to expand...
Click to collapse
Doing that now.... The signal bar indicates no connected network.... Trying the second thing you suggested....
For the second option I am under Wireless and Network/Mobile Networks/Access Points.
My options from there are AT&T 310 410(the text under it says wap.cingular)
What do i do from there?????
That reads correct. Unless you are on rogers. Hmmm. I am on the same rom but do not have the same issue. You may want to manually configure you're apn. You may want to search the captivate forum for at&t apn settings. I think you can find them in one of the stickies
I am on att dude. Thanks for the advice. You are positive its the APN though? This happened to me on Phoenix Reloaded too.
steelechamp said:
I am on att dude. Thanks for the advice. You are positive its the APN though? This happened to me on Phoenix Reloaded too.
Click to expand...
Click to collapse
No I am not sure, I have not had your problem but this is where I would start if it did. The apn settings are posted in the captivate development stickies, captivate directory
Okay, so I configured the APN settings to what was found in the thread. Problem is the only thing I cannot configure is the APN type. Hm. Any help?
I am sorry I hope someone who has done this reads this and has a suggestion but I have not had to do this
Read through the sticky, maybe yet has been discussed
Read through it and nothing. It wont let me keep the APN type as not set and it automatically sets it to internet+mms. Any ideas?
Have you posted in the andromeda thread? Maybe the devs may have some ideas
I just did, hopefully they have an answer and if they dont hopefully someone will post an answer here....
I had the same issue back a few weeks ago. I called att, got a replacement phone, and it did it again. Turned out to be a bad SIM.
Sent from my SGH-I897 using XDA App
So do I just need a new sim card???
Well, this sim card JUST started doing this. So are you sure it is just the sim? I mean, if I go to the store to get a new sim, will they ask to see my phone? Will I have to flash back to stock before I get a new SIm?
steelechamp said:
Well, this sim card JUST started doing this. So are you sure it is just the sim? I mean, if I go to the store to get a new sim, will they ask to see my phone? Will I have to flash back to stock before I get a new SIm?
Click to expand...
Click to collapse
Do you think the person in the store will have any idea what a custom rom is? Chances are they will change it no questions asked
Okay, do you think I should just play it safe and reset to stock though?
There is no harm in doing so.
mcord11758 said:
There is no harm in doing so.
Click to expand...
Click to collapse
Well, thanks, I will head first thing in the morning.
I got the same problem at certain locations, such as my university. Haven't been able to get much help... Gonna try getting the SIM changed as it's a pretty old SIM. Weird thing is that it works fine on my Sony Ericsson G705/W715.
So almost two months of owning my Captivate that I got from Rogers (BNIB from Kijiji) and I noticed that at a certain area in my school, I have 3/5 bars of signal yet I can't seem to text/call and use the network. Is this a network problem or phone problem? Or can it also be my SIM? My SIM card is pretty old. However everything was fine when I use my Sony Ericsson W715 in the same area.
I should add that my friends on the same network beside me, they can text/call fine, which leads me to believe that this is a phone problem. A poster over at Howard Forums suggested network congestion, but it seems impossible because everyone else can use their phone fine.
I've tried different modems too, but it doesn't help. It's like my Captivate doesn't want to work at certain areas of my school.
Click to expand...
Click to collapse
I am just going to change my SIM. It is about 4 years old now and I think that means it needs to be replaced. I actually worked fine at my home before and now it cant even find a network. I am going to head out for a new SIM in a little bit, I will get back to you on if it works then.

[Q] Internet Troubleshooting

I just bought this new phone 14days ago. I got my number transferred from a prepaid to a new simcard. Everything was good until they actually ported my number to the new simcard. After that i have NO internet at all.
I have a 3G icon and can call/sms but as i try open the browser it says. The page cannot be find. Also when i turn my phone off and on it says after i dialed my pincode: Error cant apply settings to modem.
My provider is T-mobile here from the netherlands, they had some interference at the beginning at the week, but i spoke with them today and they can see everything should work. I tried to make a new APN with the guidance from T-mobile but it dosent help. Also rebooted it 4 times from fabric settings, still nothing.
Can say that i havent done anything with the phone, its not hacked/rooted or whatever. Basically in same shape as when i bought it.
I read another tread that also descripes the problem i have but these phones are rooted, and didnt really get any solution out of it.
http://forum.xda-developers.com/archive/index.php/t-995363.html
Dont know if its any help, but i can connect to the internet with my WIFI connection at home.
Does anyone have ANY idea to what i can do?
Thanks in advance!
Joe
Notice
Gstar88 said:
I just bought this new phone 14days ago. I got my number transferred from a prepaid to a new simcard. Everything was good until they actually ported my number to the new simcard. After that i have NO internet at all.
I have a 3G icon and can call/sms but as i try open the browser it says. The page cannot be find. Also when i turn my phone off and on it says after i dialed my pincode: Error cant apply settings to modem.
My provider is T-mobile here from the netherlands, they had some interference at the beginning at the week, but i spoke with them today and they can see everything should work. I tried to make a new APN with the guidance from T-mobile but it dosent help. Also rebooted it 4 times from fabric settings, still nothing.
Can say that i havent done anything with the phone, its not hacked/rooted or whatever. Basically in same shape as when i bought it.
I read another tread that also descripes the problem i have but these phones are rooted, and didnt really get any solution out of it.
http://forum.xda-developers.com/archive/index.php/t-995363.html
Dont know if its any help, but i can connect to the internet with my WIFI connection at home.
Does anyone have ANY idea to what i can do?
Thanks in advance!
Joe
Click to expand...
Click to collapse
Maybe also nessasary to mention i DID put my SIM in another device. Still same outcome. NO internet still
Well if you haven't got data on the other phone either then I am pretty sure its a sim/provider issue and has got nothing to do with your phone at all
MeX_DK said:
Well if you haven't got data on the other phone either then I am pretty sure its a sim/provider issue and has got nothing to do with your phone at all
Click to expand...
Click to collapse
Yea you would think that, they told me in the store today that was not the case. Funny thing is i tryed to switch it again into another devince, and still nothing. However, as I went into the store i got a new simcard that didnt fix the prob. Suspecting some internal flaw?
Anyway, gonna call LG and use my vip change possibility so we'll see if its the device itself or not.
T-mobile offcourse claims that its a software prob, as this often happens on first batch phones

xperia zr sim card problem. specifically on (Globe telecom Philippines)

My xperia zr works perfectly while using Smart, talk n text, sun cellular simcards but doesn't work on any Globe sim cards or touch moblie (tm), this providers that i mentioned is from the Philippines.
I am certain that this phone is openline. I've checked it using xperia codes in dialler that i dont remember.
When I insert the Globe sim it only shows no service and emergency calls. But it shows the Globe provider in notif. I connot make call and text.
But when i use other network it works perfectly.
Is there any solution for this. Thank you guys. Im new here.
My phone doesnt have warranty anymore. :crying:
I am not really really sure as I haven't faced this situation before. Is there anything wrong with that particular sim card? is it possible to get a replacement and see if it works.
Someone in the forum might have better answers than me Wait before you try it out.
Tommylee567 said:
I am not really really sure as I haven't faced this situation before. Is there anything wrong with that particular sim card? is it possible to get a replacement and see if it works.
Someone in the forum might have better answers than me Wait before you try it out.
Click to expand...
Click to collapse
Sir thanks for your fast reply!!
Sir I tried different globe simcards, Sometimes it works but when signal drops to zero it remains no service and cant make or receive call and text. But I can see that the signal bars are working. But when I use other providers like smart,sun It works like charm ( , im on stock rooter 4.3 jellybean.
Good day Lervzz, try using gsm only as your mobile network. i'm using tm and everytime I use wdcma, my phone oftenly doesn't have a reception. This may be a problem for globe prepaid subscribers only.
skabuts said:
Good day Lervzz, try using gsm only as your mobile network. i'm using tm and everytime I use wdcma, my phone oftenly doesn't have a reception. This may be a problem for globe prepaid subscribers only.
Click to expand...
Click to collapse
no luck sir
I've tried that huhuhuhuhuhu
still no service , but the signal bars are going up and down. In lockscreen there is GLOBE but in notif its no service sometimes emergency calls only.
yes its only a problem on globe. waaaa .
by the way thanks for the reply.
lervzz said:
no luck sir
I've tried that huhuhuhuhuhu
still no service , but the signal bars are going up and down. In lockscreen there is GLOBE but in notif its no service sometimes emergency calls only.
yes its only a problem on globe. waaaa .
by the way thanks for the reply.
Click to expand...
Click to collapse
I'm quite sure that I only encounter that problem when I'm using wdcma only. Why don't you try bringing your unit to a sony experia stall, they may give better info regard9ing this. The phone was launched June last year which makes me wonder why your phone doesn't have warranty anymore.
*#*#7378423#*#* to use the dialer code.
skabuts said:
I'm quite sure that I only encounter that problem when I'm using wdcma only. Why don't you try bringing your unit to a sony experia stall, they may give better info regard9ing this. The phone was launched June last year which makes me wonder why your phone doesn't have warranty anymore.
*#*#7378423#*#* to use the dialer code.
Click to expand...
Click to collapse
Is it possible to grant my warranty even though I dont have the receipt but ntc and sony sticker is intact? This phone is second hand. :/
I send my phone to repair, I'll update you guys.. hopefully my phone will work again.
Don't worry buddy things will get better...... :good:
fcking no signal
do you still have this problem?

Data connection OK, but no voice calling

im using my SGN4 in a brazilian carrier, and everything was working perfectly till from nowhere the phone lost connection from network.
I was unable to make phone calls , but strangely my 4g connection was on i could browse on the web normally. How this is possible? I popped out the sim card and tried in another phone, it worked normally. I also tried another carrier on SGN4, i was ok too. Anyone have an idea what is going on?
factory reset, problem persists, i have data connection, but cant make phone calls.
Is the phone unlocked. Yes I have to ask.
BAD ASS NOTE 4
Yes it is as I told I was using it with my Brazilian SIM card
Is their anyway to check if it still unlocked. I know some people said when they unlocked it was a temp unlock. Did you check APN to make sure they set right for that carrier
BAD ASS NOTE 4
hey guys, im back to this post because the problem persists.
Here is the scenario:
I bought the phone from a Swappa Seller. Phone is t-mobile branded and was in the box, Brand new.
http://swappa.com/listing/ZPB505/view
Brand New Samsung Galaxy Note 4 SM-N910T White ( UNLOCKED) 32GB
Phone is brand new in its original box. The phone has never been used. All Accessories are still sealed in plastic - The phone model is SM-N910T. This is a great deal on a BRAND new - NEVER USED phone!
This phone is guaranteed to work with AT&T. There is no regional lock whatsoever
Click to expand...
Click to collapse
Achraf G. Seller - Nov 03, 2014 - 11:47 PM
Also note that this phone won't work with T-Mobile. Thanks
Click to expand...
Click to collapse
Can anybody tell me why a T-mobile unlocked phone won't work with T-mobile?
I used the phone on my carrier and it was flawless. Everything was fine till suddenly i lost phone signal. It always show "NO SERVICE" message now, but strangely I still have 4G Connection. I can use the phone to navigate, not to make phone calls.
So I swapped carriers, and the phone was working ok, phone calls, data connection.... then the thing happened again: no service, but i have 4g LTE connection.
Inserted a third sim card, from another carrier. Phone is fine, workin as it should! But this is not my main sim card and i would like it very much to work with ANY carrier. Do you guys have any idea what the problem is? Factory reset did not work at all. For the others sim cards, it recognize the network for a second and then "no service". How can i have data connection if there is "no service"?
Im really desperate because i payed a lot for this note 4... Maybe if i root the phone and flash another ROM?
help please!
Is that possible that previous owner reported is lost and now imei is blocked? Your carrier may participate in that program.
Sent from my SM-N910T using XDA Free mobile app
thank you im going to check with my carrier.
* BUMP *
Sorry to revive this old thread, but has anybody figured this out?
I too have data with No Service (no voice) when roaming to the USA from Mexico (Telcel). My Note 4 was purchased on T-Mobile USA (contract free) but got it unlocked by gsmunlockers.
Everything was perfect until I got my Note 4 upgraded to 5.1.1 rooted. I have tried several other ROMS and Basebands with no avail.
Any ideas?
Cheers!

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