[Official] Play Store orders & shipping thread! - Nexus 4 General

Updated Dec 6 1:30AM EST
Below is specific only to the orders from the first day the Nexus 4 was live.
Limbo 1 order fulfillment: ~99%
Limbo 2 order fulfillment: ~99%
Limbo 3 order fulfillment: ~91% (the majority of orders fall into this category)
"fulfillment" = shipped
Above is my educated guess on the status of the shipments that have been going out. I'm constantly tracking this and several other sources for continuing information.
Current status of orders and shipments:
Points below are confirmed:
First major batch shipped Nov 19 (upgraded to Next Day Air).
All orders that took place on the 13th that were back-ordered will be upgraded to Next Day Air for free.
Play Store Customer Service do not have any relevant information about your order. Calling them is nothing short of a complete waste of time.
Orders have not been shipped on a first-come first-serve basis. There is no pattern to the shipments, it is seemingly random. We have indisputable evidence of this.
Addendum to above: It is believed that we are finally going in order. Some of the later orders were shipped first due to an incomplete manifest.
Many people have noticed the last updated date on the Play orders page has changed. No one is certain yet what this might mean.
Points below are likely:
Logistics have been outsourced to UPS.
Order mechanics "slid" during the initial rush of the first few minutes of the product going live. This caused several issues (including an incomplete manifest sent to UPS).
Status of your order (limbos):
1) Order placed. No e-mail of any kind (including order confirmation) received.
2) Order placed. Order confirmation received. No other e-mail of any kind received.
3) Order placed. Order confirmation received. Back-order e-mail received.
If you want to see the "levels" post that everyone is talking about, you can find that here:
http://forum.xda-developers.com/showthread.php?p=34283797#post34283797
---------------------Preserved for archival purposes-----------------------------
I made a small G+ post here, in an attempt to get more information:
https://plus.google.com/u/0/114261440449469571809/posts/bwnLP4C4vJA
Please +1 and reshare it if you have a moment.
A petition (over 1000+ signatures at this point in time!)-- if you have a moment, please sign it:
https://www.change.org/petitions/go...onse-on-the-nexus-4-shipping-backorder-fiasco
A letter template drafted up by member thekooliest:
http://forum.xda-developers.com/showthread.php?p=34369253#post34369253
Tentative US order time: 09:00AM PST
Changed "confirmed" to "tentative". 09:00AM PST is most likely, but you should be watching out regardless.
These are some of my favorite threads here! We all heard that the Nexus 4 is now official but I'd wager that a lot of us are waiting for preorders to open up on the Play Store.
Post the usual "I ordered!" "It shipped!" etc. here! I, personally, cannot wait for this guy. Just sold my S3 for it.
I did call Google to ask if they were going to open pre-orders for the device. Doesn't look like it this time around, but I was told that you will be able to purchase on November 13th and that stock would start shipping "either on the 13th or the 17th," whatever that means.
Current information (as of Nov 12):
No one knows what time the purchase will go live.
Best guesses are sometime in the morning of the 13th (office hours), or at 00:00 PST. I'm personally leaning toward the former. (NEW: see below)
There will be no pre-order on the Play Store.
Check here for specific country availability.
Check here for more information on shipping and handling for your country.
A Virtual Credit Card (VCC) cannot be used with your purchase in the device store. Also, at this time, the country of your credit card must match the the country to which you're shipping.
Taxable charges, if any, depend on what state you're ordering from.
We do not know what shipping options will be available. Right now, only 2-day shipping is confirmed. We are hopeful for an overnight option at launch.
News added Nov 10:
Android Police got a little clarification from Google-- the rep said pretty much exactly what we've been assuming for the past couple of weeks. They also agree with me that the button will be more likely to go live in the morning sometime, rather than at midnight. See source here: http://www.androidpolice.com/2012/1...-shipments-start-november-13th-no-pre-orders/
News added Nov 13:
A German Google employee has revealed that the Nexus 4 should be selling at "around breakfast time" in Germany. He also mentioned that would be about 8-9AM. This would lead us to believe that the order form will go live at 0:00PST as originally anticipated. Germany is 9 hours ahead of Pacific Standard Time-- aka, 2AM Central, 3AM EST.[/url]

im guessing on nov 13th but they really didnt say.

From the Play Store:
Coming soon!
Available for purchase on Tuesday, Nov. 13th
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Click to collapse
It seems pretty clear to me.

bozzykid said:
From the Play Store:
It seems pretty clear to me.
Click to expand...
Click to collapse
They've had stuff up for pre-order before announced retail dates for most of the devices so far.

Plexicle said:
They've had stuff up for pre-order before announced retail dates for most of the devices so far.
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Click to collapse
Sure. But the Play Store says you can purchase it on the 13th.

I would imagine that means a direct purchase. It doesnt mention when pre-orders will start. I for one will definitely be pre-ordering (if possible) this phone. Just hope I can get around £160 for my HTC Desire HD with lots of cases and accessories included

hello guys , i am from montenegro.
i am from one of those countries in which Google Store isnt available in yet...
so if you guys can pls help me , i wanted to ask you :
what other options do i have for buying it (besides ebay)
thank you

Will sell my S3 for it

lskeys said:
Will sell my S3 for it
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Click to collapse
Just shipped mine off! I was hoping to be able to mostly cover the N4 with what I got back from it. Turns out that I actually made money in the trade.
Very excited!! :laugh:

I may sell my sgs3 for this. But I want to hold it first, I'm still on the fence.

Plexicle said:
Just shipped mine off! I was hoping to be able to mostly cover the N4 with what I got back from it. Turns out that I actually made money in the trade.
Very excited!! :laugh:
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Click to collapse
What are you using as a replacement phone until the Nexus 4 arrives? All I have available is an old Blackberry..

Tibbz96 said:
What are you using as a replacement phone until the Nexus 4 arrives? All I have available is an old Blackberry..
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Click to collapse
My trusty Atrix 4G.
It served as my go-between phone when I went from Note to S3, too. Got a clean CM10 on it, runs like a charm.
Sorry that you're stuck with a Berry, haha. :angel:

Plexicle said:
My trusty Atrix 4G.
It served as my go-between phone when I went from Note to S3, too. Got a clean CM10 on it, runs like a charm.
Sorry that you're stuck with a Berry, haha. :angel:
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Click to collapse
My Inc S broke a month ago, I have been stuck with a £10 Nokia dumbphone waiting for this phone! It can't come soon enough...

Hoping we can preorder before the 13th

ste1164 said:
Hoping we can preorder before the 13th
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Click to collapse
+1 I want to be first in line

I'll most definitely be getting one of these. The price is good, it looks good, and I really dig the wireless charging. I've many times where I'd just put my phone on my desk, forgot to connect the charger, and fall asleep just to wake up with a (mostly) depleted battery. Finally a worthy replacement for my ageing Nexus one.

Makaijin said:
I'll most definitely be getting one of these. The price is good, it looks good, and I really dig the wireless charging. I've many times where I'd just put my phone on my desk, forgot to connect the charger, and fall asleep just to wake up with a (mostly) depleted battery. Finally a worthy replacement for my ageing Nexus one.
Click to expand...
Click to collapse
I wouldn't be surprised if the wireless dock is not available for quite a while.

Here's to hoping they do same day delivery this time around which may explain no pre order date...
Sent from my MB886 using xda premium

Plexicle said:
Just shipped mine off! I was hoping to be able to mostly cover the N4 with what I got back from it. Turns out that I actually made money in the trade.
Very excited!! :laugh:
Click to expand...
Click to collapse
Yeah! I'm sellin my S2 on craigslist(so many scammers ) Some guy from new york just offered me $280 (I was asking $250)
---------- Post added at 05:43 PM ---------- Previous post was at 05:40 PM ----------
Plexicle said:
My trusty Atrix 4G.
It served as my go-between phone when I went from Note to S3, too. Got a clean CM10 on it, runs like a charm.
Sorry that you're stuck with a Berry, haha. :angel:
Click to expand...
Click to collapse
I might have to go back to my trusty captivate lol

bozzykid said:
I wouldn't be surprised if the wireless dock is not available for quite a while.
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Click to collapse
It's not too big of a concern. The wireless charging is a more of a luxury than anything. The most important thing is the option is available; the aftermarket solutions either adds thickness or look just plain ugly.
Sent from my Nexus 7 using Tapatalk 2

Related

Well i guess not on the 3rd

yeah we can all cross out the 3rd ffor the release date
ohwell... whats the next one? lmao
mr_nonshalant said:
yeah we can all cross out the 3rd ffor the release date
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Yup....very disappointed! AT&T, please surprise us soon.
The 4th!
Expansys UK expect first delivery of units tomorrow. I know it doesn't help you guys directly, but it does show h/w is on the move.
Gordon
Expansys show an ETA of 4 days.
See
http://www.expansys.com/p.aspx?i=151713&se=404
IBORGUK said:
Expansys show an ETA of 4 days.
See
http://www.expansys.com/p.aspx?i=151713&se=404
Click to expand...
Click to collapse
I know . My info from http://www.modaco.com/index.php?showtopic=258736&view=findpost&p=840054 it could be that their initial shipment doesn't cover all pre-orders, so ordering now would result in shipping in 4 days. Dunno!
Gordon
And I haven't heard a single apology. Wasn't it Crunchgear.com that first said the 3rd? I'm never going to that website again!
Another one that may do US shipping and have 700 in stock (according to website)http://www.devicewire.co.uk/HTC-TYTN-II
The same Expansys link now shows an estimate of 1 day.
Just browse mobilefun uk and their tytn II cost £409 while expansys uk had it at £489. An £80 diffenerece is a lot. Does anybody here has an idea what's the difference between the two device? I'm really puzzled...
apology
sorry, just browse again and mobilefun price went up to £469 but i swear it was £409 yesterday
When there's no stock, it's always cheap. I'm picking my one up from Inkino tomorrow. They have a tracking number from distributor... It is in town!!!!!
Hmm. Expansys seems to have moved from 4 days to delivery to available to order. Don't know whether that means that there has been a delay.
If anything shakes loose via AT&T here in the USA I will post... I have some good connections at a corporate store here in Indy and they are watching for me.
toyfreak said:
If anything shakes loose via AT&T here in the USA I will post... I have some good connections at a corporate store here in Indy and they are watching for me.
Click to expand...
Click to collapse
subscribed to this thread, sweating in anticipation. I have a corporate person looking out for me, but i think she also is busy with real work
Well they have popped up on ebay already... Just saw 3 of them, http://search.ebay.com/search/search.dll?from=R40&_trksid=m37&satitle=htc+kaiser&category0=
the seller has no feedback, account is new, and he's listed them as bids. Already at some 700 USD with 6 days to go... Damn these people are stupid! Anyone remember the Moto RAZR? yea... 1600 USD on ebay! Some poor dumbasses paid that much... and I see this going just as high, if not higher.
This kaiser anticipation is quite entertaining.
yet its killing me!
clove.co.uk also has them in stock
U.S. Co. claims in stock on the 7th
Don't know much about this outfit, just happened to run across it:
http://www.elite-electronix.com/product_info.php?products_id=1015
Well guys, I called my local AT&T store yesterday and asked about the 8925. Sales rep told me (after a brief hold time) that it would be released Sept. 11. That's a pretty sensitive day in the US, but the release of this phone would definitely make a dark day brighter!
Of course, she qualified her response with the fact that these dates are subject to change. I was thinking to myself....ohhhhh really?!!

Nexus 4 Play Store Pre-order -- Speculation time!

Okay, so lots of people are going on about the Nexus 4 and pre-ordering for it. Yeah, you can pre-order, but only from carriers or third-party sales companies at the moment, and that's generally either on contract or for a marked-up price, which none of us want to do/pay, even if we do get the phone two or three days earlier than everyone else.
However I have a theory. I live in the UK and Carphone Warehouse, a shop that sells phones either SIM-free or through several UK carriers, is doing pre-orders for the Nexus 4. Though they are only doing contract pre-orders, they do say that their expected delivery date is November 13th, the day the phone is going up for sale on the Google Play Store.
I imagine Google want to be the first people to sell the phone and get it out there before everyone else, however at this rate people will be able to order the phone from Carphone Warhouse and receive it before us Google Play-ers even order the phone, and there's no way Google will be able to process so many orders and get them all out on the road on the first day, let's be realistic here.
So my theory is this; based on everything here and my own logic, pre-orders should open next week after all the reviews come out on Friday. I reckon maybe Tuesday, a week before the release of the phone. Does that sound fair and realistic? On the other hand, my logic could be incredibly flawed!
tl;dr - a shop in Britain are doing pre-orders for the device saying the expected delivery date is November 13th. For some reason I don't think Google will let them get to it first, so surely there's likely to be a pre-order, right? (We can hope!)
I sure hope so!
I don't really care about pre-orders that much, I'm more concerned about how long it will take to ship, and to arrive...hopefully we can order "expedited 1 day shipping"
ET3RNA4 said:
I don't really care about pre-orders that much, I'm more concerned about how long it will take to ship, and to arrive...hopefully we can order "expedited 1 day shipping"
Click to expand...
Click to collapse
The only reason I want to preorder is so that it doesn't sell out!
ET3RNA4 said:
I don't really care about pre-orders that much, I'm more concerned about how long it will take to ship, and to arrive...hopefully we can order "expedited 1 day shipping"
Click to expand...
Click to collapse
^^^^ this
ET3RNA4 said:
I don't really care about pre-orders that much, I'm more concerned about how long it will take to ship, and to arrive...hopefully we can order "expedited 1 day shipping"
Click to expand...
Click to collapse
I want to pre-order and get the one-day shipping. That way it can be dispatched on the Tuesday and arrive on the Wednesday.
While it might be a bit late for them to be doing the preorders, I think that sounds pretty reasonable. I really hope they can get their act together with this device this time though. We don't need another N7 crisis.
I just hope hope hope that they've learned from the Nexus 7 delays, there'll be a lot of demand for this phone, hopefully they'll be able to keep up.
One day delivery for the Wednesday would be sweet
i have no choice as google devices is not available in my country. it's 3rd party mark up or nothing.
versd said:
i have no choice as google devices is not available in my country. it's 3rd party mark up or nothing.
Click to expand...
Click to collapse
or you can use a mail forward company. a lot of them can place the order for you as well.
versd said:
i have no choice as google devices is not available in my country. it's 3rd party mark up or nothing.
Click to expand...
Click to collapse
Do you know anyone who could send you one from a country that does? It would surely be cheaper than the extra $200 it might be with the markup..
Ebay might be a good option to, for one that's brand new.
billybobjones said:
or you can use a mail forward company. a lot of them can place the order for you as well.
Click to expand...
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Like... (?)
KelvinJet said:
Like... (?)
Click to expand...
Click to collapse
in no particular order
myus
borderlinx
aramex
Shipping taxes?
Sent from my Galaxy Nexus using xda app-developers app
Well, all I know is that I preordered the Nexus 7 right when it was up for preorder... and go it later than some people who were able to buy it from Staples or some other store that "accidentally" sold it early. Many of us who preordered it got it later than those who bought it from third-party stores. Given Google's history, I wouldn't be surprised if the play store ships out the devices later than other places.
ky0nkyon said:
Well, all I know is that I preordered the Nexus 7 right when it was up for preorder... and go it later than some people who were able to buy it from Staples or some other store that "accidentally" sold it early. Many of us who preordered it got it later than those who bought it from third-party stores. Given Google's history, I wouldn't be surprised if the play store ships out the devices later than other places.
Click to expand...
Click to collapse
theres no national retailer selling the nexus 4 except t mobile...
Only third party online sites. So if they open up the preorder im sure devices will be shipped on the 13-14when its outlol
Big question on ordering, do we need a signature and proof of where you live to be able to berths package? Im sending it to a friends house.
qwahchees said:
Big question on ordering, do we need a signature and proof of where you live to be able to berths package? Im sending it to a friends house.
Click to expand...
Click to collapse
They require a signature from whoever they drop it off with, like most expensive packages
Sent from my Jelly Nexus S
Take my money Google!
If carphone warehouse offer SIM free before the 13th, ill order from them.
Its next day delivery, and free delivery aswell.
Google usually charge about £10 delivery, whilst delivering a day or 2 later than these stores. :/
Sent from my HTC One X using Tapatalk 2

POLL: Did you manage to successfully order the Nexus 4 from Google Play on Nov 13th?

So I'm creating this thread to try and determine a percentage value (%) for how many people were actually able to successfully order the new Nexus 4 device on the Launch Date (Nov 13th, 2012) from the Google Play Store.
NOTE: BTW if you picked up your phone from a retail store/t-mobile/O2(UK) etc, then please do not vote, this is for Google Play Store orders only.
If you successfully ordered 1 or more Nexus 4 devices, then click YES.
If you encountered errors/out of stock/coming soon/ or any sort of processing error which resulted in you not managing to order a device. Then, click NO
Thank You
I'm in Toronto, Canada and was unable to order the Nexus 4 from Google Play, due to server errors.
I tried to order from about 11:36am to 12 noon with no success.
I was able to order mine at 8:34 pacific here in Washington state.
I'm in Germany, I managed to get one after a series of errors. I actually thought I hadn't made it also but then saw an email confirmation later.
But it's not been shipped yet.. :crying:
(00:33 UTC-8)
I was able to order one are 1:00PM EST. Was unsuccessful earlier, but kept refreshing and using Page Monitor Chrome extension. Got a 16GB N4 that is scheduled to ship before the week is over.
you should add an option in the poll
"Been through hell trying to order one, but finally got it"
tian105 said:
you should add an option in the poll
"Been through hell trying to order one, but finally got it"
Click to expand...
Click to collapse
lol I hear you, but lucky you did manage to get one. Did you get it ordered on the 13th or today?
Ordered mine at 11:45 am EST. Status says estimated shipping on november
Sent from my Transformer TF101 using xda app-developers app
UKROB86 said:
Did you get it ordered on the 13th or today?
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Click to collapse
They had all sold out by the end of the 13th? You couldn't have possible bought one today!
never saw the 'add to cart' button once.. stayed up all night and morning constantly refreshing, including at 8.00am when others said it went live.. uk ... there's some kind of con going on, I couldn't of tried any harder.
supercakefish said:
They had all sold out by the end of the 13th? You couldn't have possible bought one today!
Click to expand...
Click to collapse
possible returns/order cancellations?
What's wrong with using this thread? http://forum.xda-developers.com/showthread.php?t=1989161
In UK, there at 8am refreshing until i got the ready for order. Had exactly the same experience as everyone else, errors galore on the order process, tried adding the bumper, the 16gb and 8gb, ended up getting an order for the 8gb and bumper! My credit card shows the amount as pending to come out, and Google wallet says shipping 15th.
Whoop whoop! Come on Google, redeem yourselves with the order process for those who managed to get through the initial mess!
Tapatalked from my GSII
UKROB86 said:
possible returns/order cancellations?
Click to expand...
Click to collapse
Well those had dried up waaay before midnight in the UK. So he must be either American or Canadian.
supercakefish said:
Well those had dried up waaay before midnight in the UK. So he must be either American or Canadian.
Click to expand...
Click to collapse
Yes thats true I did hear that the UK had Out of Stock signs shown earlier than US/Canada.
Please search before creating a new Thread.
This already exists
http://forum.xda-developers.com/showthread.php?t=1989161
Thread closed

N4 Tuesday (Nov 20th)

I noticed that many people, including myself, will be receiving their N4 on tuesday november 20th.
I have a feeling this wave of N4s may be the second batch (both Tmo and Playstore shipments).
So when we all get our "Tuesday N4", be sure to post up any and all issues or non-issues that differ from the current Nexus 4 owners thus far.
Plus show your excitement! :victory:
"What to Look for List" is in first comment
To clear up some confusion:
This pertains to those who had ordered their Nexus 4 either after sold out (this can be accomplished for people on Tmo through the phone or online)
and had gotten the BACKORDER email. And to those that mysteriously got "pre-ordered" or drastically delayed from play store. etc etc etc
So this thread is for the people who are scheduled to receive it on monday/tuesday
Here are some issues that we need to look for:
Yes/No - Screen Yellowing
Yes/No - Rattling
Yes/No - High Pitch or Static noise coming from handset
Yes/No - Random Reboots
Yes/No - Squeaky Power Button
Yes/No - Wobbly Volume Rocker
Yes/No - Low Touchscreen Sensitivity (on super light taps)
Yes/No -
Yes/No -
Common Issues that are not flaws
- Really hot. Because Glass
- Change in color temperature at different viewing angles. Because IPS
Post up other common issues that I should add to the "look for" list
Robert_W said:
I noticed that many people, including myself, will be receiving their N4 on tuesday november 20th.
I have a feeling this wave of N4s are the second batch (both Tmo and Playstore shipments).
So when we all get our "Tuesday N4", be sure to post up any and all issues or non-issues that differ from the current Nexus 4 owners thus far.
Plus show your excitement! :victory:
Click to expand...
Click to collapse
So is this batch for those who got the shaft? These aren't for new buyers right?
Sent from my big sexy: GNote
I'm getting mine tomorrow
Sent from my One X using xda app-developers app
nash2000 said:
So is this batch for those who got the shaft?
Click to expand...
Click to collapse
Kinda. Those who did not get the first shipment. Aka we didnt make it in before it got sold out. or we ordered on tmobile phone/web and was backordered and soon after got tracking numbers
I'm getting mine tomorrow
Click to expand...
Click to collapse
monday people should be included in here as well. i just labeled it N4 Tuesday since Ive seen the majority of people stating they will receive on that day
can someone help me understand this..
Since last november 13th, everyone was saying that for people who got BO and people who couldnt buy it, they will be able to buy it in 3 weeks (next batch).
Now how is this possible? You are saying that on tuesday Google Play will be selling nexus 4 (i.e 2nd batch?
If it is true, i will be most happyiest person. :victory:
I recall reading a post on this forum that someone called the CSR (what's new, eh) and the CSR told him that they are actually working on prioritizing the orders (i.e People who bought multiple phones won't get all that they ordered immediately) to ensure that others who were more modest in their orders get theirs as well. This is why they said that the shipment would take up to 3 weeks cos they need to sift through every order. However, I'm still quite unclear with the definition of 1st and 2nd batch. I would prefer to think that the 2nd batch is just part of the 1st and is part of the newly sorted orders they've worked out over the weekend.
Picking up mine tomorrow morning.
I have a feeling that this is all gonna be part of the first batch still since they are still trying to get orders out from the initial sale, and that when Google sells the Nexus again on their site then THAT will be the second batch.
I just canceled my order earlier today. I'm going to err on the side of patience just let everyone else iron out all the kinks. Maybe treat myself to an on time Christmas present as opposed to my originally planned early one.
Sent from my LG-P999 using xda app-developers app
I'm getting mine tomorrow evening
Mine is scheduled to arrive tomorrow evening. This should all be the same batch, just poor logistics on Google's part.
so just to be clear, people who couldnt order on november 13th, can order on tuesday nov 20th.
Also, when do they get rid of re-stocking fee (15%)?
aDVnatgae said:
so just to be clear, people who couldnt order on november 13th, can order on tuesday nov 20th.
Click to expand...
Click to collapse
I believe he is talking about people who already ordered receiving theirs on the 20th.
This pertains to those who had ordered their Nexus 4 either after sold out (this can be accomplished for people on Tmo through the phone or online) and had gotten the BACKORDER email. And to those that mysteriously got "pre-ordered" or drastically delayed from play store.
**So this thread is for the people who are scheduled to receive it on monday/tuesday
Now from what I heard, Tmobile will have more between the 20th and the 22nd. And I heard (rumor) that the play store will have the next batch between the same dates
mine is scheduled for delivery tomorrow late afternoon. if i choose to do will call (pick up UPS facility), UPS site says it won't be ready until Tuesday, 11/20.
wtf...?
Where ate you getting these rumors from? If they are only rumors then why shows them? Rumors are what caused me to stay up all night for a midnight release on the 13th..
sent via xda premium with nexus 7-Xbox live-loneleppard add me
Richieboy67 said:
Rumors are what caused me to stay up all night for a midnight release on the 13th.
Click to expand...
Click to collapse
I am sorry for your loss of sleep good sir. As most people say, the longer you wait the better off you are, so all the bugs and issues get sorted out and revieled
Richieboy67 said:
Where ate you getting these rumors from?
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Click to collapse
I heard about the tmobile in store release dates from the store manager in a NY location near me.
The play store availability one I heard somewhere online. That is why I made sure i wrote "(rumor)" next to it
tuffCookie said:
mine is scheduled for delivery tomorrow late afternoon. if i choose to do will call (pick up UPS facility), UPS site says it won't be ready until Tuesday, 11/20.
wtf...?
Click to expand...
Click to collapse
That is weird! better to just let it be delivered i guess
Robert_W said:
That is weird! better to just let it be delivered i guess
Click to expand...
Click to collapse
You can go pick up the same day. They won't attempt to deliver so the package will be at the dist. center.

Someone from Google Finally gives an apology

Dear all
I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue. Supplies from the manufacturer are scarce and erratic, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.
For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfillment. You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.
For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week.
I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right.
Sorry again.
Dan
Click to expand...
Click to collapse
Head of Google UK (Dan Cobley) finally offers some insight and an apology on this mess of a launch.
I apologize if this has already been posted, I couldn't find anything.
Full Article: http://www.guardian.co.uk/technology/2012/dec/17/nexus-4-delays-apology-blame
erosgulo said:
Head of Google UK (Dan Cobley) finally offers some insight and an apology on this mess of a launch.
I apologize if this has already been posted, I couldn't find anything.
Full Article: http://www.guardian.co.uk/technology/2012/dec/17/nexus-4-delays-apology-blame
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Click to collapse
What mess? I, like the majority of people were quoted ships in 1-2 weeks, and it was delivered to be within the 2 weeks.
Some people are just a bunch of whining drama queens.
If you want to look at a product launch that REALLY failed, you only have to look at the Xbox360, 60% failure rate after 3 years on the market..... Thats a REAL botched product launch...
www.nofussreviews.com/survey-results-2012
And the background behind the problems...
http://venturebeat.com/2008/09/05/x...istory-of-microsofts-video-game-console-woes/
CrazyPeter said:
What mess? I, like the majority of people were quoted ships in 1-2 weeks, and it was delivered to be within the 2 weeks.
Some people are just a bunch of whining drama queens.
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Click to collapse
granted, some people are drama queens, but there are many people who still haven't received their order from Nov 13, and don't forget all the backordered folks from the initial release. Still there's some 1-2 weekers who have not received shipping emails. There's also the issue of ppl not receiving their devices in proportion to their order time. Furthermore, he's also apologizing about their lack of communication, which was another issue.
Also, providing an example of a greater failure doesn't justify this one haha.
CrazyPeter said:
What mess? I, like the majority of people were quoted ships in 1-2 weeks, and it was delivered to be within the 2 weeks.
Some people are just a bunch of whining drama queens.
Click to expand...
Click to collapse
Google originally quoted 3-5 day shipping to those of us who ordered on Nov 13. Then we got a backorder email the next day that changed the estimate to 3 weeks. I got my phone yesterday. That's right, a day shy of 5 weeks. Some Nov 13 orders have yet to be filled. They have NOT been filling the orders in the order that they were made, nor have they kept up with demand. This has been a shameful fiasco. Why do you think the shippong and orders thread has almost 40,000 posts?
Sent from my Nexus 4 using xda app-developers app
WHAT???!!! AN APOLOGY FOR LATE SHIPPING???!!! WHO CARES! FK HIM AND HIS APOLOGY!!!!
Where's an apology for USB/OTG and all the hardware issues??? Who needs an apology, recall this phone and start over again. They need to be hit where it hurts, in the wallet. Apologies don't hurt them financially. Fk that.
A lot of people got backordered, and even at this moment, the phone is completely sold out. There aren't really people being drama queens factoring in that the Google website is pretty much the only place to get the phone (unless you want to pay 200 dollars more), and when other products are sold out, there are lots of other places that might be supplied. LG came in with a really small supply of Nexus 4's, and it's hurt us in the end. Then again, I think the problem is also that, even now, I don't think they're that incredibly concerned since they're not looking to profit off the phone majorly as they are just trying to introduce the phone into the market as a stepping stone for other companies. If they don't sell some large number like 2 million phones, they are more than happy and I don't think that's what their intentions were in the first place. Unfortunately, this ends up hurting a lot of people who actually want the phone, or who have it and want accessories and such.
yahoowizard said:
A lot of people got backordered, and even at this moment, the phone is completely sold out. There aren't really people being drama queens factoring in that the Google website is pretty much the only place to get the phone (unless you want to pay 200 dollars more), and when other products are sold out, there are lots of other places that might be supplied. LG came in with a really small supply of Nexus 4's, and it's hurt us in the end. Then again, I think the problem is also that, even now, I don't think they're that incredibly concerned since they're not looking to profit off the phone majorly as they are just trying to introduce the phone into the market as a stepping stone for other companies. If they don't sell some large number like 2 million phones, they are more than happy and I don't think that's what their intentions were in the first place. Unfortunately, this ends up hurting a lot of people who actually want the phone, or who have it and want accessories and such.
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Click to collapse
I wonder if/when google will bring the nexus line to motorola if we'll see an actual big player rise in the smartphone world. I imagine if google put in an actual real solitary effort into the nexus line (instead of these half assed cooperative efforts) and advertised its product well, we would see a legitimate competitor in the smartphone market. There is some money to be made with the rise of android in the past year. I hope google will consider augmenting its objectives for the nexus line in the near future.
CrazyPeter said:
What mess? I, like the majority of people were quoted ships in 1-2 weeks, and it was delivered to be within the 2 weeks.
Some people are just a bunch of whining drama queens.
If you want to look at a product launch that REALLY failed, you only have to look at the Xbox360, 60% failure rate after 3 years on the market..... Thats a REAL botched product launch...
www.nofussreviews.com/survey-results-2012
And the background behind the problems...
http://venturebeat.com/2008/09/05/x...istory-of-microsofts-video-game-console-woes/
Click to expand...
Click to collapse
What mess? Lol too funny
Sent from my Nexus 4 using Tapatalk 2
estallings15 said:
Google originally quoted 3-5 day shipping to those of us who ordered on Nov 13. Then we got a backorder email the next day that changed the estimate to 3 weeks. I got my phone yesterday. That's right, a day shy of 5 weeks. Some Nov 13 orders have yet to be filled. They have NOT been filling the orders in the order that they were made, nor have they kept up with demand. This has been a shameful fiasco. Why do you think the shippong and orders thread has almost 40,000 posts?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Because people like posting =)
Not to mention people ordering later than others but still get their phones shipped sooner...
The only mistake Google made with this phone was selling it so cheap so millions of people wanted to buy it instead of getting it.on contract like normal phone.
The only mistake???
Pfft.
Old news ...we have enough news Google screwed up in every aspect of selling the N4, from the launch time announcement to the ordering to the shipping to the communication to the rma's.
you name and it they screwed up big time everywhere they were involved in.
I find it hard to believe how cynical everyone is. I had a few issues as well with Google, but I called and talked through it all. I know some of the customer service representatives are a little clueless, but those who have't got their device yet, probably could have done something about it. Also, Google is new to this game, you can't expect everything to be perfect their first try.
And yes I know they've sold devices before, I have purchased almost all of them, but I don't believe they have ever had such a high demand.
Just relax and enjoy the holidays.
munchy_cool said:
Old news ...we have enough news Google screwed up in every aspect of selling the N4, from the launch time announcement to the ordering to the shipping to the communication to the rma's.
you name and it they screwed up big time everywhere they were involved in.
Click to expand...
Click to collapse
Ermmm... what's with that announcement? Did not correctly estimate sandy schedule?
biffsmash said:
The only mistake Google made with this phone was selling it so cheap so millions of people wanted to buy it instead of getting it.on contract like normal phone.
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Click to collapse
Yes, because it would have been sooo much better if they sold it for £500+, just like the iPaidTooMuchForThisPhone.
When you stay awake to be first to order a phone that takes 2 weeks more than it should and there is still no bumper for sale, that is failure. If i wanted to pre order i would have in September.
I do not see LG getting another Nexus after this.
Sent from my Nexus 4
bass++ said:
When you stay awake to be first to order a phone that takes 2 weeks more than it should and there is still no bumper for sale, that is failure. If i wanted to pre order i would have in September.
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Click to collapse
The preorders would run out as fast as orders, so you still won't be happy. Preorders don't magically speed up production.
No company on this earth has an infinite supply chain flexibility. Or they are grossly mismanaged. I don't see how it is a failure.
I do not see LG getting another Nexus after this.
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Click to collapse
Dunno, I suppose LG probably won't even bid for another nexus. And the next OEM will be Compal, ZTE, Huawei or something.
Or even Motorola, like "dear OEMs, if you don't elect supplying us with a new platform, Motorola will. This is not a threat, we repeat, this is not a threat!"
---------- Post added at 03:10 PM ---------- Previous post was at 03:02 PM ----------
vanmarek said:
Yes, because it would have been sooo much better if they sold it for £500+, just like the iPaidTooMuchForThisPhone.
Click to expand...
Click to collapse
There woudn't be any supply problems, sleepless nights and anxiety So el goog wouldn't fail and everyone would be happy
I'm not complaining because all the bugs in the initial release could be potentially sorted out when Google makes new devices. Just waiting past what your promised is not enjoyable especially when you get a definite ETA.
Sent from my SGH-T999
If I helped please press the thanks button
neim81094 said:
I'm not complaining because all the bugs in the initial release could be potentially sorted out when Google makes new devices. Just waiting past what your promised is not enjoyable especially when you get a definite ETA.
Sent from my SGH-T999
If I helped please press the thanks button
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Click to collapse
What bugs are these that require new devices?

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