Database Develop

So I requested an exchange from the PS...

Anyone else in the same boat? Have you gotten the email from the escalation team yet? If so, how long did it take for them to contact you?
I am still waiting for the email the rep on the phone told me about last night. I explained that my speaker is too low compared to my GFs N7 and he mentioned a lot of people were complaining about this with the 16GB versions (go figure). He said that they'll ship me a new one and will send packaging labels to return this one. He said I should expect an email from Google some time this week and after that they'll send me the replacement with 1-day shipping. Is this accurate?
At least I can play around with the N7 for the time being. However, it's quite annoying knowing ill have to redo all my setup again. Só many apps, layout changes, settings changes, etc.
Oh well...
PS - Today at work I compared the screens between my 16GB and my coworkers 8GB and his was noticeably brighter when maxed out. Weird and sad that there is another thing I need to worry about now. I guess I expected these QC issues from Asus as an original Transformer owner.
Sent from my Nexus 7 using Tapatalk 2

Nice! Wish they would fulfill my order before sending you a second one though... no offense.

I don't really mind the wait for my replacement. I just want some confirmation that they'll indeed be doing it. Don't want to run out of my grace period without getting to test out the second unit.
I'm sure you'll be getting yours soon.

6pm tonight will be 48 hrs since I contacted them, I don't have high hopes of getting a proper 2nd email.

I called them on Tues about the lifted screen and I got an email from them earlier today about getting a replacement. It seems that I will have to order a new unit (my card will be AUTH but not charged) and then the replacement in. They need to get the device within 21 days so that my card doesn't get charged. I've already placed the order through a special URL and now just waiting to see when they will ship.

akarol said:
I don't really mind the wait for my replacement. I just want some confirmation that they'll indeed be doing it. Don't want to run out of my grace period without getting to test out the second unit.
I'm sure you'll be getting yours soon.
Click to expand...
Click to collapse
Oh, I completely understand. Mostly just poking fun anyway
I ordered early but changed it from 8 to 16gb on the 12th, so I have another week to go. They wouldnt honor my original order date despite giving them more money.
I'm too busy looking for a job anyway. Seems veterans aren't as quickly hired as I had previously thought.

I waited 48 still no reply. I tried to call they tel have to wait for escalation team.
---------- Post added at 06:39 PM ---------- Previous post was at 06:38 PM ----------
Has any else on here been contacted by asus. I guy emailed me said seen a post on here on my tab and wanted some pics. Happen to any1 else.

akarol said:
Anyone else in the same boat? Have you gotten the email from the escalation team yet? If so, how long did it take for them to contact you?
I am still waiting for the email the rep on the phone told me about last night. I explained that my speaker is too low compared to my GFs N7 and he mentioned a lot of people were complaining about this with the 16GB versions (go figure). He said that they'll ship me a new one and will send packaging labels to return this one. He said I should expect an email from Google some time this week and after that they'll send me the replacement with 1-day shipping. Is this accurate?
At least I can play around with the N7 for the time being. However, it's quite annoying knowing ill have to redo all my setup again. Só many apps, layout changes, settings changes, etc.
Oh well...
PS - Today at work I compared the screens between my 16GB and my coworkers 8GB and his was noticeably brighter when maxed out. Weird and sad that there is another thing I need to worry about now. I guess I expected these QC issues from Asus as an original Transformer owner.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I contacted them on Tuesday sadly only a few hours after getting my N7. My speaker is defective as well, and like you said when I brought it up they mentioned its been coming up lately. Same deal, told me they would ship out a new one for me within 24hrs however they didn't mention anything about 1 day shipping. That would be great.
Just under 24hrs later last night I received two emails back including the return shipping label info and another with a link to a custom play store checkout with my 16gb replacement. I put in my order via the link they gave me but I was greeted with an error on the next page, however I promptly received an email confirming my order so I guess it went through anyways.
All that's left now is waiting to see when it ships..
I hope it's soon.
Sent from my Nexus 7 using xda premium

I was wondering if my 16GB version suffered from low volume levels. I'm still on the fence about it. That would be the only possible defect my device has.

Koshuu said:
I contacted them on Tuesday sadly only a few hours after getting my N7. My speaker is defective as well, and like you said when I brought it up they mentioned its been coming up lately. Same deal, told me they would ship out a new one for me within 24hrs however they didn't mention anything about 1 day shipping. That would be great.
Just under 24hrs later last night I received two emails back including the return shipping label info and another with a link to a custom play store checkout with my 16gb replacement. I put in my order via the link they gave me but I was greeted with an error on the next page, however I promptly received an email confirming my order so I guess it went through anyways.
All that's left now is waiting to see when it ships..
I hope it's soon.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
So you already got an email from them regarding the exchange? I still haven't gotten any response since I talked to the rep on Tues night.
Sent from my amazing Nexus 7.

called yesterday received email from rep yesterday saying it will be escalated to a specialist still waiting hope this ain't BS
Sent from my SGH-T999 using xda app-developers app

I haven't gotten a response either and i contacted them yesterday morning.
Sent from my Galaxy Nexus using Tapatalk 2

I called Tuesday night (and I emailed them Tuesday afternoon). My Nexus 7 arrived with a cracked screen.
I just received the email from google. They sent me a RMA and a prepaid shipping label. There's also a link to have them send me a replacement unit.
The link takes me to my google wallet account, with a new 16 GB in the cart. They don't charge shipping or tax, but put a hold for $249 on your credit card. I have 21 days to return the defective Nexus 7.
I'm a little worried that I am basically buying a new Nexus 7, and not getting priority over someone who ordered today. If I have to wait 3-4 weeks, I will feel like google mislead me about this Nexus 7 replacement process.

rocchioo said:
I called Tuesday night (and I emailed them Tuesday afternoon). My Nexus 7 arrived with a cracked screen.
I just received the email from google. They sent me a RMA and a prepaid shipping label. There's also a link to have them send me a replacement unit.
The link takes me to my google wallet account, with a new 16 GB in the cart. They don't charge shipping or tax, but put a hold for $249 on your credit card. I have 21 days to return the defective Nexus 7.
I'm a little worried that I am basically buying a new Nexus 7, and not getting priority over someone who ordered today. If I have to wait 3-4 weeks, I will feel like google mislead me about this Nexus 7 replacement process.
Click to expand...
Click to collapse
Same thing through office Depot. They do next day shipping though but they do that ludicrous credit card hold. Probably the dumbest thing I've ever heard of and makes me not want to order online anymore. Walking into a store you don't pay shipping nor get a hold on your card. Very very inconvenient.
Sent from my Galaxy Nexus using Tapatalk 2

Shaquiel Harris said:
Same thing through office Depot. They do next day shipping though but they do that ludicrous credit card hold. Probably the dumbest thing I've ever heard of and makes me not want to order online anymore. Walking into a store you don't pay shipping nor get a hold on your card. Very very inconvenient.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
My issue is that there are many other online vendors that handle things fine... mainly Amazon.com. How google is handling this issue is terrible. "oh man, phones are getting flooded, TAKE DOWN THE SUPPORT NUMBER FROM OUR WEBSITE"
I have said this in other threads.... This is the last time I ever buy a device straight from google. Hardware issues can't be their fault 100%, stuff happens... It's how they are handling the problems that is frustrating.

rocchioo said:
I called Tuesday night (and I emailed them Tuesday afternoon). My Nexus 7 arrived with a cracked screen.
I just received the email from google. They sent me a RMA and a prepaid shipping label. There's also a link to have them send me a replacement unit.
The link takes me to my google wallet account, with a new 16 GB in the cart. They don't charge shipping or tax, but put a hold for $249 on your credit card. I have 21 days to return the defective Nexus 7.
I'm a little worried that I am basically buying a new Nexus 7, and not getting priority over someone who ordered today. If I have to wait 3-4 weeks, I will feel like google mislead me about this Nexus 7 replacement process.
Click to expand...
Click to collapse
Same thing with Office depot. You basically buy another one then you send the old one back then they refund. Dumbest thing ever.
Sent from my Galaxy Nexus using Tapatalk 2

Called this morning, got the initial email shortly after, and now await further instruction.
Sent from my Nexus 7 using Tapatalk 2

rocchioo said:
I just received the email from google. They sent me a RMA and a prepaid shipping label. There's also a link to have them send me a replacement unit.
The link takes me to my google wallet account, with a new 16 GB in the cart. They don't charge shipping or tax, but put a hold for $249 on your credit card. I have 21 days to return the defective Nexus 7.
I'm a little worried that I am basically buying a new Nexus 7, and not getting priority over someone who ordered today. If I have to wait 3-4 weeks, I will feel like google mislead me about this Nexus 7 replacement process.
Click to expand...
Click to collapse
This is what they told me that would happen. I'm still waiting for the RMA email but at least they are sending them out.
Bad news if you're technically buying a new one at zero price. Here in the UK, they've said that pre orders from June 30th are shipping next week, so I'm looking at a week Monday shipment at the earliest. Over a month since the initial order!

On a related note, just how low is this "low speaker volume" problem? I'd say mine isn't the loudest tablet ever, and now I'm wondering if it's possible to get one with louder volume. I have a tiny bit of screen separation and was going to keep mine (everything else is fine, and my screen's just the tiniest bit higher on the left than the right). However, if the volume is lower than it should be...
Also, anybody notice headphone volume also isn't very loud? Just loud enough to be acceptable, but not loud enough to be too loud. I'm used to devices starting to get too loud at about 75%.

akarol said:
So you already got an email from them regarding the exchange? I still haven't gotten any response since I talked to the rep on Tues night.
Sent from my amazing Nexus 7.
Click to expand...
Click to collapse
I did receive all the emails in regards to the exchange, I'm just waiting on any sort of shipping notice. The only thing that bothers me is I checked my card and I have 3 pending charges from the play store in the amount of the tablet. Not just one, I know I won't be charged if I return the defective unit in 21 days but why 3 charges?
Sent from my Galaxy Nexus using xda premium

The Play Store SUCKS!!!!!!!!!!

I went online at exactly 12:00 PM when the play store opened and had my new Nexus 4 16 gig model in the shopping cart and was checking out when I was kicked out of the site from an processing error.
When I went to select the 16 gig model to begin the process over again, the "coming soon" message appeared and wanted my email address. This is total bull****, a company the size of Google can't even launch a product properly?
Now both the 8 and 16 models can't even be selected from the site. I have been waiting and waiting for this phone to be released and can't even buy one. Total bull****.

I suspect it's to generate hype for it. I was lucky enough to get one of the 8gb restocks about 6 hours ago.

Happened to me also! Worst store around!!

Same thing happened to me. Oh well I guess I'll update my Galexy Nexus and Nexus7 to 4.2 and try again later.

Same as everyone else. I tried for 25mins got the same errors. Went to a store and bought one. Never buying through Google again
Sent from my Nexus 4 using xda premium

Already Sold out

keep refreshing throughout the day. I've seen the COMING SOON page switch to IN STOCK a few times already, so I 'd imagine this will happen throughout the day as orders fail and phones go back to stock.

Cant get it either

We've all been waiting mate. Many people are being very cynical towards Google. I don't think people understand how many people are accessing their sites simultaneously. I also think people aren't used to not getting what they want. To think people expect Google to be able to support the world's demand for the Nexus 4.

Play store started the sale before 9am (PST).

Such a joke. We got troll'd

You can't even get the bumpers either. . . :-/

yeah i know it is just a phone but that is serious bs.... it's google how can their server be that bad.. do you guys even think there were that many for sale? I doubt it really sold out a ton of units in 5 mins...

Wish I could just preorder it and have them send it to me when they get stock ASAP. It'd be unbelievably more convenient for them and for us, since they would get an idea of the amount of sales and we wouldn't have to worry about not getting one in the next few weeks.

Same here I wonder if we crashed the system. Cant see how as google runs most of the internet.
Silly make a few phones.
Wonder did they think we don't now a steal when we see one. I'll bet we will see them on EBAY for 500 to 600 easy come christmas time they'll go for 900 and up.
Merry Christmas were screwed. Worst part I'll bet some people bought like 100 plus phones. Just so rip people off. Google didn't even stop and say you can only use one phone and purchase up to 5 for your family.

This thread is of no value
Closed
Sent from my Nocturnalized One XL using Forum Runner

Never any purchase delays when Google has 10 cent app sales. They have the capacity to handle this smoothly. It is all a big marketing fiasco and Google pooped on its most determined customers.

Crazy to say 12. Have us guess what time zone. Have reps say different ****. Then say 9 PST but sell it beforehand. Many of us wasted our time to this.

POLL: Did you manage to successfully order the Nexus 4 from Google Play on Nov 13th?

So I'm creating this thread to try and determine a percentage value (%) for how many people were actually able to successfully order the new Nexus 4 device on the Launch Date (Nov 13th, 2012) from the Google Play Store.
NOTE: BTW if you picked up your phone from a retail store/t-mobile/O2(UK) etc, then please do not vote, this is for Google Play Store orders only.
If you successfully ordered 1 or more Nexus 4 devices, then click YES.
If you encountered errors/out of stock/coming soon/ or any sort of processing error which resulted in you not managing to order a device. Then, click NO
Thank You

I'm in Toronto, Canada and was unable to order the Nexus 4 from Google Play, due to server errors.
I tried to order from about 11:36am to 12 noon with no success.

I was able to order mine at 8:34 pacific here in Washington state.

I'm in Germany, I managed to get one after a series of errors. I actually thought I hadn't made it also but then saw an email confirmation later.
But it's not been shipped yet.. :crying:
(00:33 UTC-8)

I was able to order one are 1:00PM EST. Was unsuccessful earlier, but kept refreshing and using Page Monitor Chrome extension. Got a 16GB N4 that is scheduled to ship before the week is over.

you should add an option in the poll
"Been through hell trying to order one, but finally got it"

tian105 said:
you should add an option in the poll
"Been through hell trying to order one, but finally got it"
Click to expand...
Click to collapse
lol I hear you, but lucky you did manage to get one. Did you get it ordered on the 13th or today?

Ordered mine at 11:45 am EST. Status says estimated shipping on november
Sent from my Transformer TF101 using xda app-developers app

UKROB86 said:
Did you get it ordered on the 13th or today?
Click to expand...
Click to collapse
They had all sold out by the end of the 13th? You couldn't have possible bought one today!

never saw the 'add to cart' button once.. stayed up all night and morning constantly refreshing, including at 8.00am when others said it went live.. uk ... there's some kind of con going on, I couldn't of tried any harder.

supercakefish said:
They had all sold out by the end of the 13th? You couldn't have possible bought one today!
Click to expand...
Click to collapse
possible returns/order cancellations?

What's wrong with using this thread? http://forum.xda-developers.com/showthread.php?t=1989161

In UK, there at 8am refreshing until i got the ready for order. Had exactly the same experience as everyone else, errors galore on the order process, tried adding the bumper, the 16gb and 8gb, ended up getting an order for the 8gb and bumper! My credit card shows the amount as pending to come out, and Google wallet says shipping 15th.
Whoop whoop! Come on Google, redeem yourselves with the order process for those who managed to get through the initial mess!
Tapatalked from my GSII

UKROB86 said:
possible returns/order cancellations?
Click to expand...
Click to collapse
Well those had dried up waaay before midnight in the UK. So he must be either American or Canadian.

supercakefish said:
Well those had dried up waaay before midnight in the UK. So he must be either American or Canadian.
Click to expand...
Click to collapse
Yes thats true I did hear that the UK had Out of Stock signs shown earlier than US/Canada.

Please search before creating a new Thread.
This already exists
http://forum.xda-developers.com/showthread.php?t=1989161
Thread closed

$50 credit

Just called tmo and was able to get a $50 credit due to the price drop and having bought the gs6 in the last 30 days. Give them a call if you recently picked up the phone before the price drop. Good luck.
Sent from my SM-G920T using XDA Free mobile app

Yeah but for all of us who bought it the first week and paid way more than we should have. We all get shafted. Nothing. No appreciation. A big fat one for us. Thanks T mobile.
Sent from my SM-G920T using Tapatalk

jonahtriangle said:
Yeah but for all of us who bought it the first week and paid way more than we should have. We all get shafted. Nothing. No appreciation. A big fat one for us. Thanks T mobile.
Sent from my SM-G920T using Tapatalk
Click to expand...
Click to collapse
What are you talking about? That's what happens when you early adopt... at least you got a free year of netflix.

jonahtriangle said:
Yeah but for all of us who bought it the first week and paid way more than we should have. We all get shafted. Nothing. No appreciation. A big fat one for us. Thanks T mobile.
Sent from my SM-G920T using Tapatalk
Click to expand...
Click to collapse
That's not exactly true... I've received $200 in TMO credit, $100 in Visa gift cards, three new phones, due to all the crediting, and four years of Netflix. Not to mention a 128GB device when I originally bought a 64GB one. You just need to be polite and they'll do anything for you. If one representative says no, hang up and call again.
Yes, I did adopt early. Preordered and had it delivered the very next day, on Friday.

I did not get netflix it was online only. I chose to get it at a store and no I did not get $100 Visa card or and upgrade to 128gb. Because I got mine full price the wee it came out. I even tried the $50 rebate for memorial day and was declined. I personally did not get one single promotional offer.
Sent from my SM-G920T using Tapatalk
---------- Post added at 01:24 PM ---------- Previous post was at 01:22 PM ----------
Oh and I was very polite but I was not persistant enough. Maybe if I had more time I could have gotten something.
Sent from my SM-G920T using Tapatalk

jonahtriangle said:
I did not get netflix it was online only. I chose to get it at a store and no I did not get $100 Visa card or and upgrade to 128gb. Because I got mine full price the wee it came out. I even tried the $50 rebate for memorial day and was declined. I personally did not get one single promotional offer.
Sent from my SM-G920T using Tapatalk
---------- Post added at 01:24 PM ---------- Previous post was at 01:22 PM ----------
Oh and I was very polite but I was not persistant enough. Maybe if I had more time I could have gotten something.
Sent from my SM-G920T using Tapatalk
Click to expand...
Click to collapse
You should have tried the Netflix promo because it worked for any s6 within a time frame. They said it was only for pre-orders but it worked for both my phones I bought in store.

ThePagel said:
What are you talking about? That's what happens when you early adopt... at least you got a free year of netflix.
Click to expand...
Click to collapse
where was this free year of netflix?!

masri1987 said:
where was this free year of netflix?!
Click to expand...
Click to collapse
Samsungs had a website that you gave your imei and mac adress to verify your had a activated s6. After verification they emailed a Netflix code that put over a hundred dollar credit to your account.

ThePagel said:
Samsungs had a website that you gave your imei and mac adress to verify your had a activated s6. After verification they emailed a Netflix code that put over a hundred dollar credit to your account.
Click to expand...
Click to collapse
wow i totally did not get any of this info!!! How can i reap the benefits now? I got mine the first week :\

masri1987 said:
wow i totally did not get any of this info!!! How can i reap the benefits now? I got mine the first week :\
Click to expand...
Click to collapse
Well to be fair it was supposed to be only for pre-orders and they got a insert with the promo info. It just happened to work with non pre-ordered phones. I think it was worded like the first 50,000 pre orders get the Netflix promo.

ThePagel said:
Well to be fair it was supposed to be only for pre-orders and they got a insert with the promo info. It just happened to work with non pre-ordered phones. I think it was worded like the first 50,000 pre orders get the Netflix promo.
Click to expand...
Click to collapse
lucky them!

I bought my S6 on release day in a T-Mobile store. I got the Netflix deal with no problem. My wife upgraded from the Note 4 to the S6 Edge about 2 weeks before the price drop ? I called and they took $100 from the overall EIP. I'm cool with that!
Sent from my SM-G920T using Tapatalk

to all those who got the phones on the first week of the launch
i was the first one to get the phone from a store on the launch day april 11
i was rejected for the $50 memorial day gift as it wasnt in their time frame for purchase on top of that people who got the phone a month later got the 64gb s6 for the price of 32 gb
so overall we were fools to get this phone on the first week
i wrote a letter to the customer relations @ Tmobile and they responded in a week saying the do understand the situation but cannot change the terms in the promotion , however they still went ahead and gave me a $50 credit on my bill

scorpio_bpl86 said:
to all those who got the phones on the first week of the launch
i was the first one to get the phone from a store on the launch day april 11
i was rejected for the $50 memorial day gift as it wasnt in their time frame for purchase on top of that people who got the phone a month later got the 64gb s6 for the price of 32 gb
so overall we were fools to get this phone on the first week
i wrote a letter to the customer relations @ Tmobile and they responded in a week saying the do understand the situation but cannot change the terms in the promotion , however they still went ahead and gave me a $50 credit on my bill
Click to expand...
Click to collapse
Some of you might have been fools for buying within the first week but I can tell you right now I was not. I knew I was not going to get the best price and miss out on alot of deals by buying the first week, I just wanted the phone and didn't want to wait.

jonahtriangle said:
Yeah but for all of us who bought it the first week and paid way more than we should have. We all get shafted. Nothing. No appreciation. A big fat one for us. Thanks T mobile.
Sent from my SM-G920T using Tapatalk
Click to expand...
Click to collapse
Are you really upset because you paid top dollar and bought it the very week it came out? Are you new to buying -anything-? That's how EVERYTHING works. when something new and shiny comes out it's expensive as crap, after the initial few weeks it slowly starts dropping in price until its outdated and massively cheap or not even on the market anymore. How is someone having to explain this to you?
Paradoxumical said:
That's not exactly true... I've received $200 in TMO credit, $100 in Visa gift cards, three new phones, due to all the crediting, and four years of Netflix. Not to mention a 128GB device when I originally bought a 64GB one. You just need to be polite and they'll do anything for you. If one representative says no, hang up and call again.
Yes, I did adopt early. Preordered and had it delivered the very next day, on Friday.
Click to expand...
Click to collapse
I would -LOVE- for you to break down how all this occurred in a step by step format so others could benefit from your way of handling their customer service in the future if you'd be so kind please. Due to various issues with Tmobile screwing me over and me finally figuring it out (related to their "warranty" that doesnt warranty -anything-) and ongoing issues within my account, I was given a MASSIVE discount on the S6, 2 free phones and 200 dollars credit, but again that was mostly due to me realizing theyve been screwing me over for a -long- while, then not giving in until they evened the score properly. (Also got the netflix promo, but that was unrelated to their compensation)
jonahtriangle said:
I did not get netflix it was online only.
Click to expand...
Click to collapse
The netflix promotion was available for any and all S6/Edges during the promo timeframe, I got mine in-store the day it came out and was able to use the online promo for netflix without issue
scorpio_bpl86 said:
to all those who got the phones on the first week of the launch
i was the first one to get the phone from a store on the launch day april 11
i was rejected for the $50 memorial day gift as it wasnt in their time frame for purchase on top of that people who got the phone a month later got the 64gb s6 for the price of 32 gb
so overall we were fools to get this phone on the first week
i wrote a letter to the customer relations @ Tmobile and they responded in a week saying the do understand the situation but cannot change the terms in the promotion , however they still went ahead and gave me a $50 credit on my bill
Click to expand...
Click to collapse
I'm all for trying to get freebies and do it myself regularly, but if you are -honestly- upset that you got "screwed" over because you didn't get a cheaper price or special goodies on an initial release purchase, you're just being silly. that's how EVERYTHING works. the early adopters get the highest price and often buggy product in return for being "The first of the first". how does anyone not get that? It happens with quite literally everything, with technology being a leader in example.

Tmobile online now taking orders

Go to tmobile website and put gear vr in search box and click on gear vr option and order it for 99.99. They did not even advertise that it was available for order. I just ordered mine. I'm thinking first come first serve hopefully, it's sold out everywhere else and tmobile told everyone that they wasn't taking orders till November 27 so order asap.
Sent from my SM-G928T using Tapatalk

I made order yesterday, and my tracking number is still not shipped. Tmo. promised I would receive it by Monday lol

ssmr2t said:
I made order yesterday, and my tracking number is still not shipped. Tmo. promised I would receive it by Monday lol
Click to expand...
Click to collapse
Any update on your order? I ordered mine on Saturday around 1pm EST, and my order status is still "Being Processed".
Is Best Buy selling these in store? I see it is not available for in store pickup on their website...

brucipher said:
Any update on your order? I ordered mine on Saturday around 1pm EST, and my order status is still "Being Processed".
Is Best Buy selling these in store? I see it is not available for in store pickup on their website...
Click to expand...
Click to collapse
Thanks for your response, actually last night seemed all my UPS Status went from nothing (literally UPS site said the tracking number wasent in their system) to being on truck ready for shipment today. I cant stop looking for the truck! LOL

ssmr2t said:
Thanks for your response, actually last night seemed all my UPS Status went from nothing (literally UPS site said the tracking number wasent in their system) to being on truck ready for shipment today. I cant stop looking for the truck! LOL
Click to expand...
Click to collapse
Awesome. My order does not even say "shipped" from T-Mobile...it just says "Being Processed" which makes me a little concerned that maybe they got a ton of orders and I won't be getting one any time soon. We'll see.
Did you pick regular shipping, or did you pay for next day shipping? I picked the free 2-4 day shipping.
I noticed that the Gear VR is now listed as out of stock the T-Mobile's website.

brucipher said:
Awesome. My order does not even say "shipped" from T-Mobile...it just says "Being Processed" which makes me a little concerned that maybe they got a ton of orders and I won't be getting one any time soon. We'll see.
Did you pick regular shipping, or did you pay for next day shipping? I picked the free 2-4 day shipping.
I noticed that the Gear VR is now listed as out of stock the T-Mobile's website.
Click to expand...
Click to collapse
I picked next day overnight because the lady offered it for free, so why not? LOL.
Then, the next day (sat) I made a follow up, and for the inconvenience, they gave me a $30. credit!
On top of that, I complained to Best Buy last week because when I went to the store to get more information on the unit, none of the Samsung reps knew anything about it, or would make any effort to look into it in the computer. 3 different reps gave me 3 different "possible" dates.... I say "Possible" because they didn't want to bother looking at the computer. All I wanted to do was place an order in store if possible because I prefer to have my CC scanned in person and not have the number sent off to cyberspace.... all they had to do was take my money and they didn't want to, so I said screw it and called corporate and complained (took 5 minutes) and they sent me a $25. gift card LOL. So, essentially this thing will cost me about $45. in the end.

Mine is still being processed as well, now it's back available for ordering when it said out of stock last night...this tells me there system is screwing up so we may not have anything shipping anytime soon ...chatting now with tmobile specialist...will fill u guys in
Sent from my SM-G928T using Tapatalk

I have one on back up order at samsung.com, they said that will ship on the 30th so fingers crossed
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Okay, the gear VR is still in Stock at tmobile , but please keep this to ourselves for now, we don't want no order screw ups or extended waiting periods for our shipments
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jamesrick80 said:
Okay, the gear VR is still in Stock at tmobile , but please keep this to ourselves for now, we don't want no order screw ups or extended waiting periods for our shipments
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Thanks for doing some leg work and looking in to this. I keep hoping for an email with a tracking number, but still nothing.
I did online chat with T-Mobile earlier today, and they assured me I should have it in 24-48 hours, but I am still feeling skeptical. When I look at T-Mobile's website it is still showing as out of stock for me.

brucipher said:
Thanks for doing some leg work and looking in to this. I keep hoping for an email with a tracking number, but still nothing.
I did online chat with T-Mobile earlier today, and they assured me I should have it in 24-48 hours, but I am still feeling skeptical. When I look at T-Mobile's website it is still showing as out of stock for me.
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No problem, the rep also said everyone who ordered this weekend will receive their shipments this week, I'm just waiting for my shipment and tracking email too ....
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Now back out of stock....my ocd is kicking in lol
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I buy my Friday from Samsung Germany and get it today.
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No word on shipment yet, I'm still being processed sucks..........
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jamesrick80 said:
No word on shipment yet, I'm still being processed sucks..........
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Yup...still being processed here as well. Damn T-Mobile.

ssmr2t said:
I picked next day overnight because the lady offered it for free, so why not? LOL.
Then, the next day (sat) I made a follow up, and for the inconvenience, they gave me a $30. credit!
On top of that, I complained to Best Buy last week because when I went to the store to get more information on the unit, none of the Samsung reps knew anything about it, or would make any effort to look into it in the computer. 3 different reps gave me 3 different "possible" dates.... I say "Possible" because they didn't want to bother looking at the computer. All I wanted to do was place an order in store if possible because I prefer to have my CC scanned in person and not have the number sent off to cyberspace.... all they had to do was take my money and they didn't want to, so I said screw it and called corporate and complained (took 5 minutes) and they sent me a $25. gift card LOL. So, essentially this thing will cost me about $45. in the end.
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So, did you get yours yesterday? If so, what do you think?? Which phone are you using with it?

Starting to feel like tmobile doesn't have anymore stock, no shipping notification yet?
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jamesrick80 said:
Starting to feel like tmobile doesn't have anymore stock, no shipping notification yet?
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Nope...still no shipping notification. The online chat people are useless too. They just keep telling me I should receive it by the end of the week (i.e 2-4 business days)...but since I ordered it on Saturday, you would think it would have shipped yesterday. That leads me to believe T-Mobile F'd this one up.

Wish I did one day shipping now...maybe it would have helped...but Samsung USA online store said they will be shipping back orders on 30th...I have one with them too...so if both come I will sell one for double on eBay
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jamesrick80 said:
Wish I did one day shipping now...maybe it would have helped...but Samsung USA online store said they will be shipping back orders on 30th...I have one with them too...so if both come I will sell one for double on eBay
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Just got off the phone with T-Mobile. They sadly just confirmed that it is backordered with no anticipated ship date. What a crock.
The girl said they can get shipments on Tuesdays and Thursdays, but that really doesn't help at all.
What a bunch of BS.