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I rang up trying to get a second hand handset (Sony k800i) SIM unlocked, cos i dont have a cable for it.
they said i would need to know the number of the sim that activated the phone to determine whether it had $80 of recharge or 6months use (which it has had both, but not on the original sim).
This is fine except i have no idea who was original activator. it is essentially now unfindoutable.
after explaining this to the girl (whom i assume was not in a call centre on this continent) 5 times, she repeated that i had to find it several more times, to which point i just hung up, because she was not willing to accomodate that i could not do it.
does anyone have a work around for this? (aside from spending money on a cable or on the online unlockers, i.e. get optus to come to the party?)
Cheers,
With my experience (used to be a supervisor in a call center), I handled several accounts (telecommunications, gaming console and some technical account) what they usually do is give you an unlock code if you are the original owner of the phone, but if not they will keep on asking you some information that you "really" don't know just like that girl asking you. For the reason "security purposes", they are thinking like you stole the phone or some what like that. They have the unlock code for that but they just won't give it to you. With samsung phones, it goes like this...if you got a second hand phone from someone and it is locked with..let's say verizon...and you want to use it with AT&T..first you have to call verizon to ask for their permission so you can use their phone with a different network, if you are lucky enough they'll give it to you and they'll advise you to call the manufacturer of the phone so you can have the rest of the unlock code. When you call the manufacturer of the phone, they'll ask you if verizon gave you any unlock codes and if you do have they'll give you the rest. Well, that's how it works with samsung. I am not particular with SE. Here's the thing man, if you think that their customer service is from a call center, never hang up the phone, stay on the line as long as you can, if you stay longer let's say more than an hour and keeps on insisting, that agent will give up on you, one of the reason is that in a call center they have this what they called "AHT..average handling time..etc" of course if differs defending on the account that they are handling so for example that girl is allowed to talk to you and resolved your issue in anyway (as in anyway like brush you off) within 8mins and you stayed longer than 8mins that will ruin her AHT, her score for that day, she will fail her daily AHT, weekly AHT, monthly AHT and so on and she might lose her job. So to make it short since I am explaining it too long already and since you want some other ways to unlock the phone by not paying online unlockers and buying a data cable just to unlock it..just stay on the phone longer, as long as you can, repeat everything but if she still refuses to help you ask for a supervisor/tier 2/level 2 wahtsoever ...she will say "my supervisor will tell you the same thing"..tell her to get lost and still insist for a supervisor/tier 2/level 2 wahtsoever. If you were able to talk to a supervisor then that might resolve that. But if that supervisor is as a**h**e as the agent then you're doom, no way to unlock you SE for free but to buy a data cable or have it unlock online. Whew...in the other hand I am a good supervisor and since I am a good one let me see what I can do to help you out, ok? PM me the SN, IMEI or CDA of that phone and let me see if I can still contact my old folks.
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my friend emailed me this sites, try to check this out but still you need a cable
http://forums.se-nse.net/index.php?showtopic=6118
http://forums.se-nse.net/index.php?showtopic=16338
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well my friend said unlock codes does not work on all phones. some phone needs to be unlock via a software some just codes. k800i needs a software and of course a cable and he said you need a K800i.mbn firware etc...
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try this..maybe...you might find the original activator of that phone...
>*<<*<*
Where < or > are directions on the joystick, and * is the bottom left hand button on the keypad.
Cheers for your indepth response. i knew that it could be done, and i told her, just like you say, she repeated the script.
i had a look in the phone system menu (<*..<*) but not sure where to see how / when it was activated?
the phones IMEI is **
Network simlock is at setting 4, this obviously means locked, but does it mean anything else? is there some sort of code level list?
Optus customer service is crap at best, **** at worst....
Some how they manage to be worse than other fine outfits like dodo
Hi guys, noob here, but not so noob on android OS
I was trying to unlock my verizon droid 3. And when I´d inserted a sim from another carrier, it just says "subsidy lock, call provider".
How can I make the phone ask for the unlock code?
I read somewhere that this message appears when you tried too many codes, but havent tried anything. I read that this problem was solved on other moto phones by leaving the phone idle at subsidy lock screen for 4-5hs and the phone will ask again for unlock code, but thats not the case
Anyone experienced this problem?
call verizon tell them your going our of country on a business trip and you have a european SIM already that you would like to use, but you need to unlock your phone. viola
Im already outside US. Problem is phone dont ask for unlock code.
Alltel or Verizon Wireless do not use any type of subsidy locks on their CDMA phones. Default Code:000000 or 123456 or 654321
that is what i found by looking up the subsidy lock error you described. tell me what happens when you input one of these. im still doing more research for you
Hi, it just says "subsidy locked" and a discard dialog box, there is no box to enter any number
Phone is dual cdma/ gsm 3g, Im trying to unlock the sim part.
I´d read this forum.xda-developers.com/showthread.php?t=1406812 but Im missing the enter code dialog box
the fact that their is no dialog box is weird to me. can you press the menu key? does anything pop up? i googled this but did not find anything. ima check some other sites. do you have an account with verizon?
Yes, phone was working on verizon till the day I leave my city.
The only option when I put a foreign sim card... it´s just the subsidy lock legend and if I hit the discard dialog box, phone goes to android home menu. But obviously with no gsm signal.
I can do everything, flash, root, everything. The only thin I cant do, it´s downgrade, phone was updated to last verizon 2.3.4 OTA when was connected to verizon network, and as other thread says, it´s no downgradeable atm. Im thinking that verizon could have put some newer simlock protection to latest updates...
since subsidy lock is simply by the carrier you can contact verizon and they can tell you what to do. if you dont have anyway to call the usa, you should email them.
Well... more news. Contacted verizon tech service and they teach me how to get to the unlock screen. But for the code I have to wait almost 6 more months.. lmao
Well... more news. Contacted verizon tech service and they teach me how to get to the unlock screen. But for the code I have to wait almost 6 more months.. lmao
At least I can try any code now
sorry you have to wait. i should have said there is a certain wait period for each person [i think 10 months] before their eligible for an unlock code. butttt you can always get one online. glad your initial problem was solved though
Yep, thanks for helping. Maybe Ill try some online code but I think they wont work
If anyone is experiencing the same problem, the only way to get the unlock code input screen is setting to only gsm mode and then turn on/off airplane mode a couple of times and magically unlock dialog box will appear.
there is one that works. ima go find which forum i found it in and post back tonight. probably within the hour. well i cant personally garuntee it works but it had good reviews from xda memebers
That would be nice In case you dont want to post link here, just send me a pm
I have to do some things for the rest of the night and its too much too look up on my phone. If I don't get on again tonight I always check xda whe n I wake up so ill have it first thing tomorrow morning at the latest
Sent from ICS Droid3 using xda premium
Maybe share what you did to get the unlock code dialogue to open. Save others the time of having to call Verizon themselves, since you already did that
Why do you have to wait six months? Was your line on Verizon too new to get an unlock code?
Droid 3 with stock xt862 ROM working on T-Mobile via xt883 radio.img & custom build.prop
Yep, first rule on a forum: dont say it works, say how you make it work
Its a couple of post above, set only gsm mode, turn on off airplane mode a couple of times, and unlock dialog will appear.
I'd unlocked other phone some time ago on verizon and for the next one, I have to wait half a year
Anyway Im not coming back to states anytime soon, so I'll have to throw it through a window
Btw fisrt ebay code didnt worked.
My bad, didn't see this whole second page when I was on mobile lol. Second rule on a forum: read all posts! Good luck.
ebay switftunlock freedomobile and unlock_fusion
whichever you choose and they can send you and unlock code. these are based on reviews from this forum
Thanks, I´ll try one of them
The company I purchased my note from sent me this just now (mine comes today):
Hello First of all, I’d like to thank you for your business. It has come to our attention that some of the White Samsung Galaxy Note’s that we shipped the past 7 days are prompting users to enter a code when turned on for the first time. After discussing this with our distributor, we were able to isolate this problem to only 10 specific units. We are not able to pinpoint who receive these items, so we’re sending this email to all of our Galaxy Note customers. If you turn on your Galaxy Note, with your SIM card inserted, and it asks you to enter a code, please let us know and we will provide you with the code. We ask that you email us your IMEI number, that way we can provide you with the proper code. You can find your IMEI number on the box, or on the back of the phone in the battery compartment. After entering the code, the phone will never ask you to enter a code again.
Click to expand...
Click to collapse
Has anyone else seen something like this?
It sounds exactly like what I did to carrier unlock my AT&T note, but this is an international version.
Thanks!
I have a unique issue with my Nexus 6 purchase on Motorola.com. I purchased my Nexus 6 and received it in the mail. After receiving the device, I was able to insert my Verizon sim and use the device. A day after receiving the device, I decided to purchase moto care on the device. I followed the steps from their website, signed into my profile and never get an option to purchase the moto care package for the phone. I have called motorola at least 5 times now to remedy the issue and they can't figure out the problem.
In addition to their website issues with purchasing the moto care package, I noticed that on my debit card statement the phone purchase was taken off of my statements and the amount I purchased the phone was not debited. While I was waiting for my phone, I saw the amount get debited off my account and now it's gone. All kinds of weird is happening with these purchases.
rester555 said:
I have a unique issue with my Nexus 6 purchase on Motorola.com. I purchased my Nexus 6 and received it in the mail. After receiving the device, I was able to insert my Verizon sim and use the device. A day after receiving the device, I decided to purchase moto care on the device. I followed the steps from their website, signed into my profile and never get an option to purchase the moto care package for the phone. I have called motorola at least 5 times now to remedy the issue and they can't figure out the problem.
In addition to their website issues with purchasing the moto care package, I noticed that on my debit card statement the phone purchase was taken off of my statements and the amount I purchased the phone was not debited. While I was waiting for my phone, I saw the amount get debited off my account and now it's gone. All kinds of weird is happening with these purchases.
Click to expand...
Click to collapse
Option 1: You could try revoking the Motorola website login connect on you Google account page and re sign up.
Option 2: Sign up with a different gmail or email account on Motorola support then register the IMEI # of the Nexus 6 on that account.
I was on call support for 30 mins trying different things and the last option was the only one that worked. The first option was said to work for some people.
I tried option 2 and I still can't get to that page.
Sent from my Nexus 6 using XDA Free mobile app
Same for me
I have tried signing up for moto care about five time since receiving their offer email on Dec 5. Absolutely no luck. Once I got as far as registering the device, but it didn't like my IMEI (keep in mind that I purchased it from motorola.com). Can't even add the device My Stuff, because Verizon isn't a value in the drop down box.
Was in a chat with CR yesterday and he was unable to resolve the issue. He told me that someone from insurance would call within an hour and, guess what, nobody called.
My frustration grows, as I'm sure that the process will exceed the 30 day purchase window and for me will no longer be a valid option.
That is unacceptable and I would raise hell if this happens.
Sent from my Nexus 6 using XDA Free mobile app
Same exact thing happened to me. I've used the chat with them 3 times and called once. Still having the issue. They said i should still be able to add it on. They also said i should be able to call tomorrow and add it, but i doubt that'll be the case. This is all kinds of FUBAR and regardless, to make it good customer service, it should be added on regardless of time frame, since there is plenty of record of me trying to add it. Only makes sense.
I would hope you're right.
CS does seem receptive. However, I have been promised a call back from their higher tiered (forgot the name) CS twice now "within the hour" of my call and have gone unfulfilled. Hate to say it, but I'm having flashbacks to Comcast CS. Getting real tedious.
Same here, I get to the pop up that says "Still in Security, scroll down and select Device administrators and activate Motorola Device Policy" but that does not exist on my phone.
I have chatted and called them also, sent me through the same hoops, suppose to call me back ...
Just Got the Phone With Customer Support
Well, it seems Motorola does not have this issue figured out. I called. They promised to call me back every day that the issue is still unresolved. Hope for the best...
UPDATE
Motorola seems to be trying to address the problem. I can now type my IMEI number and get a successful response from the website. But it is a false positive because my N6 still is not showing up in MyStuff.
Here's the weird trick I used to purchase MotoCar for my N6.
I use both macs and PCs. After failure after failure on both platforms I tried one last thing. Using safari on my mac I went to the "my stuff" page. It failed to load after several attempts, like everyone else. Then I selected the entire page to be shown in the mac dashboard.
When I opened my dashboard, sure enough, there was the loaded Moto "my stuff" windowed page loaded and working. I then went to add devices and from there, within dashboard, I selected my N6 and added MotoCare.
Can anyone else try this and let me know if it works? I've been reading this thread for weeks and have been hesitant to tell others to try it because it doesn't make sense that it did work.
comprookie2000 said:
Same here, I get to the pop up that says "Still in Security, scroll down and select Device administrators and activate Motorola Device Policy" but that does not exist on my phone.
I have chatted and called them also, sent me through the same hoops, suppose to call me back ...
Click to expand...
Click to collapse
I have the same issue. I can't add my phone to "My Stuff" because there is no option under Device Administrators on my device to activate Motorola Device Policy!!
I've had multiple conversations with Motorola and I've been getting the run around. Can't believe how big of a headache this has been.
I have tried everything and cant get my devices to show up under My devices. I have a ticket in and every time I call they just say that someone will call me back but no one does. Been working on this since the 14th of December.
I was able to get my device added (supposedly) just a few minutes ago. I selected "Don't Know" for my device and then entered my IMEI and on the next page rather than giving me directions to activate the "Motorola Device Policy" it simply had my IMEI in a text field with an "Add It" button. After clicking said button I was congratulated on adding my device to My Stuff...but
It still does not show up in the My Stuff page. Frankly, I'm getting pretty pissed about this....
I managed to get mine into my stuff after encountering the difficulties mentioned here. I think i added the device logged into in my motocare forums id and added the device through my profile. Make sure you are allowing popups from the moto site. Ibget the option to purchase moto care. Problem is i purchased it already when i got the device. I opened a ticket for that.
Ill try post the exact instructions i used if i can walk thru them later. I know I was on my laptop.
Well, after all the garbage I went through last night entering my IMEI multiple unsuccessful times, I logged in again this morning and had 5 duplicate devices in my stuff and was able to purchase the protection plan and remove the duplicates. It would seem the problem has been resolved... Hopefully
So it would seem the device was indeed added but there is a delay before it would show up. I don't know if it makes a difference but I could not see it in Chrome on my phone. I had to use boat browser set to desktop user agent.
Ok I was able buy moto care and got my nexus6 added to mystuff by getting my device registered @ Motorola Support Forums Device Registration.
I can't post the links
There's something which goes beyond my understanding so I'm placing my question here if someone would know anything about it.
I purchased an unlocked Lumia 928 about 6 months ago and back then it was running on WP8.0. Been using it within Elisa (FInland) network and it's been good.
Because of Verizon's late updates I installed Developers Preview WP8.1 to it. After the installation the phone started to ask the SIM PIN code twice. After that it thinks for a while and connects me to the network.
OK, about a week ago my phone showed a message that Lumia Denim is now available. So by using Nokia/Lumia Recover tool I tried to downgrade my phone in order to get rid of DP WP8.1. After that Denim was installed. Its version number is 3051.50009.1446.0093.
When I switch my phone on, it'll still ask the SIM PIN code twice and thinks for a while. After a while it connects me to the network.
I tried (once again) to downgrade the phone but it'll only get me to the version 3051.50009.1446.0 which doesn't help me at all. So it won't go further in its downgrade process. And after that it'll still ask the SIM PIN code twice.
OK, last attempt: I made a hard reset. After setting my phone and switching it on for the first time it'll tell me that I don't have a SIM card installed but after that it'll connect me to the network.
Quite strange behaviour and I'd like to get rid of that "asks the SIM PIN code twice" procedure but I just don't know how. It seems the phone is "thinking" itself as a dual SIM phone Plus the MMS messages won't work at all.
So I'd really appreciate if someone would know a way out of this problem, whether it'd be a simple one or flashing the phone with a different SW version etc. Thanks a lot in advance!
Perhaps the second code is the code lock the Smartphone
No it's not.
When the phone asks for the SIM PIN code for the first time, it's real. I won't get any further if I don't enter the correct SIM PIN code there.
When the phone asks for the SIM PIN code for the second time, it's a fake. I can enter there a random four digit PIN code and the phone will accept it. Strange indeed.
I'd like to ask two additional questions and I'd very much appreciate if someone could answer them:
1) how to get rid of Lumia 928's MMS message issue? It's not capable of sending & receiving any MMS messages,
2) how to revert Lumia 928 back to its "from the box settings", i.e. WP8.0? Is there an unofficial way of flashing the phone etc.???
Thanks a lot in advance.
did you ask here http://forum.xda-developers.com/showthread.php?t=2515453
maybe you can use that to roll back to 8.0