Related
Hi all together.
I'm interested if someone else can confirm this Problem. Situation:
- HTC Incedible S (brand new )
- Provider: Orange Switzerland
We suddenly recognized, that it's not possible to call this phone . The caller just get's a voice-info that the "The person you have called is temporary not available. Please try later". But the other way round works perfectly, so a call-out FROM the Incredible works fine and everytime.
I did some investigations and discovered the following:
- When forcing to 2G (=GSM) the Problem disappears.
- When forcing to 3G (=UMTS) the Problem reappears - but...
- ... when at the same time "mobile data connection" is active --> Problem away!
So when i'm at my home then the WiFi-Connection automatically get's active and the "mobile data connection" get's offline. And in this situation no calls reach the phone any more. If i manually disable WiFi (and then "mobile data" get's active again): Voila, everything is ok.
Reenabling WiFi - mobile data goes off: No more incomming calls.
Disabling both WiFi and mobile data: Also no incomming calls.
It seems that the incomming-call-signaling is handled in a way that requires an active mobile-data-connection. This seems to be a little bit odd.
Thanks for any ideas or just a confimation that i'm not alone.
Oli
P.S.: Of course i called the providers hotline. But they just said that there is no problem in the net. I should try it a few days later agein. Damn...
Hmm sounds strange....
The only tip I can give currently: goto settings - WiFi & networks - mobile data. And check the mobile data always on.
It's not a real solution, but should fix it for the time being.
But it is strange... Should not happen, maybe there are some problems with there network, so keep trying for the next few days. Otherwise contact them again.
ah! I believe this is something to do with the network provider. Do you live in a place where the network coverage is midiocre? I have the same problem with the iphone 4 (with the bumper )... sometimes even I am not able to make calls... so I have to switch off my 3G! it is indeed odd coz it interupts with the wifi! Did you try doing a master reset?
timbo007up said:
The only tip I can give currently: goto settings - WiFi & networks - mobile data. And check the mobile data always on.
Click to expand...
Click to collapse
Thanks for this idea, but this option was already checked. This seems to be the default, so all my tests (as described in the first post) ran under this config (e.g. "mobile-data-always-on" is checked)
Hm. Still hope for any other ideas.
creative70 said:
Do you live in a place where the network coverage is midiocre?
Click to expand...
Click to collapse
No, it seems to be a pretty good UMTS-coverage. And the mobile-data-download-speed with HSPDA is really fast (1-2 MBit/s). And when i go outdoor the signal-strength (as shown on the phones display) goes up to 4-of-4-bars (100% Signal). And still: incomming calls not working.
So i think the 'physical' Network-Infrastructure is not the problem. It's obviously a netwrok-logic-problem.
Thanks a lot for your help/ideas.
Ok, some new observations.
The problem of "no incomming calls while connected through UMTS" seems to be a local problem of the network-cell/Antenna around my home.
If i'm about 500m away then the problem seems to disappear..
Of course i did not test every Antenna of Orange Switzerland
Another point: I wrote that the problem just occures when i'm booked in in UMTS AND mobile-data is inactive. That's not completly true, as my newest investigations show: The problem is also present if UMTS-mobile-data is enabled.
But it dissapears for some seconds while and shortly after there is mobile-data-traffic.
Example:
- UMTS forced (no GSM), mobile-data enabled, WiFi disabled
- Phone 'idles' some minutes, no background data-transfer
- Here the Phone can not be called
- Now i go into Android-Market, search a 'Big-App' (10-20MB) and start download
- While the download is in Progress the Phone CAN be called
- A few seconds after the download completes, the Phone still CAN be called
- But later - let's say 60 seconds - the Problem re-appears.
So it seems that an active data-transfer is like a 'heartbeat' for the Orange-Cell and the Cell registers the phone as 'online'. But when data-idle the heartbeat is missin.
I will make some more calls to the Orange Hotline
oli.henning said:
Ok, some new observations.
The problem of "no incomming calls while connected through UMTS" seems to be a local problem of the network-cell/Antenna around my home.
If i'm about 500m away then the problem seems to disappear..
Of course i did not test every Antenna of Orange Switzerland
Another point: I wrote that the problem just occures when i'm booked in in UMTS AND mobile-data is inactive. That's not completly true, as my newest investigations show: The problem is also present if UMTS-mobile-data is enabled.
But it dissapears for some seconds while and shortly after there is mobile-data-traffic.
Example:
- UMTS forced (no GSM), mobile-data enabled, WiFi disabled
- Phone 'idles' some minutes, no background data-transfer
- Here the Phone can not be called
- Now i go into Android-Market, search a 'Big-App' (10-20MB) and start download
- While the download is in Progress the Phone CAN be called
- A few seconds after the download completes, the Phone still CAN be called
- But later - let's say 60 seconds - the Problem re-appears.
So it seems that an active data-transfer is like a 'heartbeat' for the Orange-Cell and the Cell registers the phone as 'online'. But when data-idle the heartbeat is missin.
I will make some more calls to the Orange Hotline
Click to expand...
Click to collapse
did you solve it. i don't think thats the case certainly not for me as i'm having exactly that issue of no calls while in 3g mode but if i go back to a stock rom its fine. so the reception distance/signal is identical (i.e i haven't moved anywhere) and its fine on one rom and not another so it must be software (in my case)
So, hi together.
As the original poster i can now confirm that the described problem dissapeared.
We had nothing to do - so no change of any settings nor doing any software-updates. It's simply woking again.
So i'm no pretty sure that the problem was just a local one, in exactly out network-cell. No problem of the device.
Nevertheless: Thanks all for yout infos and tipps.
Oli
I dont use / dont give a great deal of GPRS - Edge Speed on my Galaxy Note unless i have few emails to be checked as the Social Networking and stuff like that are Blocked in my Office //
So anyways the Question is ... When i want to Connect to GPRS I click / TaP on the Power Button and select "Data Network mode" and it shows Activated and I see that 'E" symbol on the Notification Panel showing up ... but However Sometimes I dont see that getting showed up and wont be able to Connect to GPRS at all ... and the only way to resolve this is I got to reboot the Phone.
anyone else is facing this issue ? .... Mine is Vodafone Mobile connect Plan.
Ofcourse i plan to move to 3G.
Thanks
Sai
When you press power button
data network mode either activated/decactivated, you can toggle it by tapping it.
so you mean to say data network mode is not highlighted
OR
it not works even you tap it?
dr.ketan said:
When you press power button
data network mode either activated/decactivated, you can toggle it by tapping it.
so you mean to say data network mode is not highlighted
OR
it not works even you tap it?
Click to expand...
Click to collapse
Hi again Ketan,
WHen I Tap on that Option it shows as Activated but i dont see the 'E' Symbol in the Notification area and hence wont be able to Connect to GPRS.
However I say this happens 2/5 times.
I am in 50-50 whether it phone issue ? or network issue ?
The same thing i also tried with "Settings - WireLess & Networks - Mobile Networks - Use Packet Data " ... most of the time it works but when i am in urgent damn it doesnt show up ... I had to reboot the Phone.
any idea where is the Issue ?
This weired thing i have seen on friend's device. Though it was galaxy fit, but i remember it was happen to perticular network, he had another sim card n thr was no issue on other. So i believe it should b network side. Try changing sim card, just buy new sim n try it.
Sent from my GT-N7000 using xda premium
SaizGalaxyNote said:
I dont use / dont give a great deal of GPRS - Edge Speed on my Galaxy Note unless i have few emails to be checked as the Social Networking and stuff like that are Blocked in my Office //
So anyways the Question is ... When i want to Connect to GPRS I click / TaP on the Power Button and select "Data Network mode" and it shows Activated and I see that 'E" symbol on the Notification Panel showing up ... but However Sometimes I dont see that getting showed up and wont be able to Connect to GPRS at all ... and the only way to resolve this is I got to reboot the Phone.
anyone else is facing this issue ? .... Mine is Vodafone Mobile connect Plan.
Ofcourse i plan to move to 3G.
Thanks
Sai
Click to expand...
Click to collapse
Even i was using vodafone. I experienced the same problem. That is because of the network. The only thing you can do is whenever you lose the 3G or 2G data, you need to switch on to airplane mode and then switch it off. I used airplane mode toggle application from the market. Once you go into airplane mode and come back you will be getting the data network. But this failed to work few times. So i changed my network to bsnl and now i don't have any issues.
It looks to me Network issue .. I am also Using Vodafone.
Anyways lets see after i migrate to 3G whether this problem will be resolved or not.
Thanks
Sai
i was using 3G in vodafone. The problem was not solved thats why i changed to BSNL. So before changing the plan try it once.
This seems to be happening to me too. I have been using the Galaxy Note II with 3G on Vodafone without any issues for a month now, but today irrespective of me switching on the mobile data, the icon won't show up nor would internet work. I have restarted, toggled flight mode but no avail.
-Bala
yes, I have seen this on my note, and I have used airtel 3g aim, reliance as well but still the same. only way is to reboot the phone. anything else I do will not restore data connection
I searched through this forum and saw a few threads but they were a little different than what I keep coming up with. I was wondering if anyone else is having this issue. Every once in a while my Note will switch over to Emergency Calls Only mode. If I go and enable airplane mode then disable airplane mode my connections will reset and everything will come back. I don't know if this is related to the SIM card, or the SIM slot on the phone. I feel like this is a software related issue. Generally this only seems to happen at work or when I'm in the basement for a long time. It's as if the phone is getting No Signal or a very weak signal for an extended amount of time and then finally switches to Emergency Calls Only mode, but doesn't come back. Also sometimes it will go into this mode and most things won't work, but for some reason the Facebook app can still access the Data Connection. I'll go to status sometimes and it will show Mobile Network State as Connected where Service State will say out of service or something to that extent. I even had Mobile network type showing as HSPA
Anyone else encountered this issue?
I am having the same issue, and this is driving me nuts! Usually it happens when I turn on wifi for a long while when my phone in screen sleeping mode. How to fix? not wanna restore my Note again as I did this step for 3 times already because of this issue.
The same issue. How to fix????????? Thanks a lot!
wingod513 said:
I am having the same issue, and this is driving me nuts! Usually it happens when I turn on wifi for a long while when my phone in screen sleeping mode. How to fix? not wanna restore my Note again as I did this step for 3 times already because of this issue.
Click to expand...
Click to collapse
The same issue. How to fix????????? Thanks a lot!
It may be a tower issue i go in some areas that show full signal but shows that its emegency calls only down load an app called reception it will tell you if there are other towers nearby and if they have good signals
Sent from my GT-I9100 using Tapatalk 2
i've been facing the same issue since past 4 weeks. after switching over from stunner ics aokp rom to stock gb and now my phone displays no signal (bars) at all.. however this is only for a while and i do get reception after 10 mins or so.. now i'm on official ics and still face the same issue..!!?
same issue here, its getting frustrating i'm missing business calls because of this!
I had it over a few days on GB too, I tried reseating the SIM slot and it sort of fixed itself.
I am not sure whether that helped or a shutdown + battery pull is the savior.
Sent from my GT-N7000 using Xparent ICS Tapatalk 2
Hi.
I've recently started having lots of difficulty when moving out of range of my home's wireless signal in the phone picking up and connecting to the Mobile Data network.
Specifically:
1) Run phone for ages at home using wireless
2) Walk out of house, out of range. Wireless connection goes unconneced
3) Wait for Mobile Network to connect, have at least 3 bars of signal - fails, no E/G/H Sign, Network indicator stays white ( So far waited up to 3 hours)
4) Reboot Phone, instant Mobile Network Connection @ H
Things I have tried:
1) Turning Wireless off before leaving range of wi-fi, sometimes this works ( circa 1 in 20)
2) Turning Phone to Airplane Mode & Back - sometimes this works ( circa 1 in 15 ).
Turning Airplane mode on can take about 4 minutes, as though something is waiting for a closure timeout. Normally, this takes about 5 seconds.
3) Phone calls are intermittant during this time - sometimes I can make them, sometimes i can't.
4) While in range, turn phone off/on again so a "clean" boot, then walk out of range. No affect on ability to reconnect.
Check Phone Status under About Phone, the Mobile Network States reports "Not Connected"
It's really annoying, as I want to use the phone to during breakfast to check the latest traffic information and map updates from Google Maps before I leave home, then get in the car and go, not reboot the phone.
Has anyone else suffered a similar problem?
Phone Specifics:
Motorola Razr I XT890
Android 4.1.2 Stock
T-Mobile
Is there some investigative
Thanks!
I've had exactly the same issue on/off for weeks.
Not found a reason/fix for it yet, although I've been loath to do a full wipe with how busy I am atm.
6630 4682333
harryjan said:
I've had exactly the same issue on/off for weeks.
Not found a reason/fix for it yet, although I've been loath to do a full wipe with how busy I am atm.
Click to expand...
Click to collapse
Hmm.
At least we know we are not in the same boat, and a recent forum query on Engagdet highlighted others.
I've tried to capture a bug report to give me some logs to look at, but that's not working at the moment either !
Thinking it might be an "Always On" app related problem such as sykpe or amazon mp3 :S
Hi XDA, I bought a Z3 Compact a few days ago, and yesterday this weird bug occured for the first time. The data is simply turned off suddenly when I check my phone, and nothing I do will turn it back on.. Toggling mobile data back and forth, searching for networks and clicking different ones, downloading internet settings again, airplane mode on/off etc. - nothing works except rebooting the phone, and then the data works again until next time it messes up. It did it again last night.
I googled the issue, and it seems some S4 users have had same problem with Android 4.4.2? Link to the issue is found here http://support.t-mobile.com/thread/70532
Apparently they report that you cant make calls either when this bug occurs, even when the phone says it has bars, however I havent tested regular calling. I will next time my device bugs out.
Has anyone experienced something similar and/or is there any way to fix it?
I had the same issue but only when Stamina mode was enabled. After a few hours I would lose mobile data and only a reboot would restore it. I cleared data for Eco Mode Controller, rebooted and the problem hasn't reoccurred since. Not sure if this helps or not.
rec71 said:
I had the same issue but only when Stamina mode was enabled. After a few hours I would lose mobile data and only a reboot would restore it. I cleared data for Eco Mode Controller, rebooted and the problem hasn't reoccurred since. Not sure if this helps or not.
Click to expand...
Click to collapse
I don't have it enabled, but I will definitely try clearing data for eco mode controller.
Also, I figured out that I can still make calls even when the data doesn't work. So it is not the same issue that is described in the link.
I think you have the same issue as described in this link? https://talk.sonymobile.com/t5/Xper...sappearing-in-Stamina-mode/m-p/845155#U845155
I have had stamina mode on however, so I will try it anyway.
I believe I had the same issue as you: cell signal dying after a while, but more often when cell reception was likely to be cut off (e.g. poor service areas or stamina mode). I'm also on T-Mobile in the US.
You can try the troubleshooting steps I took in this post, but what ultimately ended up working for me was a nano-SIM swap.
If you try all of the above and still haven't managed to fix it, I would suggest a phone swap.
Edit: typo
ahrex said:
I believe I had the same issue as you: cell signal dying after a while, but more often when cell reception was likely to be cut off (e.g. poor service areas or stamina mode). I'm also on T-Mobile in the US.
You can try the troubleshooting steps I took in this post, but what ultimately ended up working for me was a nano-SIM swap.
If you try all of the above and still haven't managed to fix it, I would suggest a phone swap.
Edit: typo
Click to expand...
Click to collapse
But if the sim card was the problem, I wouldnt be able to make calls right? I mean, there must be a connection since I can call.
Also, the phone doesn't give me a notification with "No sim card" or something similar..
But then again, weird errors can happen.. I will order a new sim card if the problem persists and I am unable to find a solution
Zylian91 said:
But if the sim card was the problem, I wouldnt be able to make calls right? I mean, there must be a connection since I can call.
Also, the phone doesn't give me a notification with "No sim card" or something similar..
But then again, weird errors can happen.. I will order a new sim card if the problem persists and I am unable to find a solution
Click to expand...
Click to collapse
You might be right. My issue was signal, then no signal. I never got a "no SIM card" message, however.
Best of luck!
I am now getting this issue without using Stamina mode. I am currently sat at work with no data, same thing happened yesterday. It worked fine this morning but at some point it has gone and only a reboot will get it back. I am missing important notifications because of this.
It seems to happen when I move around the building and the signal goes weak. The About -> Status page currently shows:
Signal strength: -79 dBm 17 asu
Mobile network type: HSPA
Service state: Voice: In service - Data: In service
Mobile network state: Disconnected
This is so frustrating.
---------- Post added at 12:43 PM ---------- Previous post was at 12:36 PM ----------
Just rebooted, data is back and now I see this in About -> Status:
Signal strength: -75 dBm 20 asu
Mobile network type: HSPA
Service state: Voice: In service - Data: In service
Mobile network state: Connected
Time to seek a refund.
I never got this issue fixed, even after repairing the device using PC Companion so I've sent it back to Clove for a refund. I think Bluetooth may have something to do with it though: I use BT in the car and have a Fitbit connected. I spent a day with BT disabled and the issue did not occur. I then went for a run with BT headphones connected and when I got back I had no mobile data again.
So goodbye Xperia Z3 Compact.
Anyone managed to fix it?
Hi!
I have the same issue. I use BT in my car too, but I think I lose it event without BT sometimes..
Anyone managed to fix it?
Just wanted to pitch in that I have the same problem (Z3 here).
I was going to return the phone but reading that the new lollipop update will arrive next week I think I'll hold out and see if that update won't fix it.
/Edit
See if Paul Wheeler3's post here works for you , I cant paste the link since I have posted 10 times here... but google with his name, and search for Xperia Z3 Losing Data Connection. should be one of the top hits.
Nischi85 said:
See if Paul Wheeler3's post here works for you , I cant paste the link since I have posted 10 times here... but google with his name, and search for Xperia Z3 Losing Data Connection. should be one of the top hits.
Click to expand...
Click to collapse
COPIED and PASTED for your ENJOYMENT:
I thought I’d share a quick tweak that applies to most of Sony’s Xperia Android phones. If you’re on the Three network and travel around a fair bit you’ll notice that occasionally you’ll lose the data connection and it won’t always come back until you reboot the phone. Very annoying.
This happens because Three still have some 2G roaming agreements in place for areas they don’t have coverage. That doesn’t include data roaming however and a lot of devices (including the iPhone still) have trouble with this.
The way to fix this is to set the ‘Network Mode’ to ‘4G/WCMA’. Annoyingly you can’t set this in the ‘Mobile Network Settings’ section, you’ll need to go into hidden service menu to get to the setting. From the dialler, type this:
*#*#SERVICE#*#*
'Service' is typed as you would on a T9 predictive text keyboard, so thats one key press per letter.
Once your into the service menu, choose ‘Network Mode’ and then within this menu choose ‘LTE_WCDMA’.
You’ll see the radio stack reboot (so you’ll lose your connection while it does this).
No longer shall you experience the annoying ‘data never comes back’ issue.
It goes without saying that changing this setting is at your own risk.
You should manually set your network to WCDMA/GSM first. Then do as suggested above.
The problem is that the mode will automatically fall back to whatever is set in the UI if you even load the Mobile Networks control (by simply selecting the menu item in settings). If you leave it stock, then going into mobile networks will cause it to "fallback" into the failure mode. But if you manually set it to WCDMA/GSM then going in to Mobile Networks will only cause it to fallback into HSPA+, which isn't bad.
I'm getting this exact same issue but on my galaxy s5 only a reboot will resolve it I wonder if it is also in relation to 2G networks. I am on EE and the just recently sold to BT could be that their infrastructure now includes 2G coverage with no data for some places? Soon as I reboot back on 4G. Looked in settings and annoyingly only auto ones are 2G/3G/4G and 2G/3G there is no 3G/4G auto connection type guess I need to find a Samsung secret menu?
cpurick said:
You should manually set your network to WCDMA/GSM first. Then do as suggested above.
The problem is that the mode will automatically fall back to whatever is set in the UI if you even load the Mobile Networks control (by simply selecting the menu item in settings). If you leave it stock, then going into mobile networks will cause it to "fallback" into the failure mode. But if you manually set it to WCDMA/GSM then going in to Mobile Networks will only cause it to fallback into HSPA+, which isn't bad.
Click to expand...
Click to collapse
I am on a tmobile z3 and it says N/A no matter which mode I put it on in settings and then going to that secret menu. Please help. I'm on stock android 5.0.2 lollipop. Thanks!
still have the same bug with my Z3 compact, Android 6.0.1 and it is very resistent, even secure mode without 3rd party Apps, new SIM Card and new mobile phone (but with restored Sony Backup) helped. Vodafone germany and Sony Customer Care are idealess.
Last try will bei leaving SD card out and a reset with Sony companion without restoring backup