Related
noob question. i tried searching for it but no luck. i cant seem to get at&t to except my x1a they say its not in there system. im in the us and i keep seeing people say there using att but how did you get it activated?
mybane199 said:
noob question. i tried searching for it but no luck. i cant seem to get at&t to except my x1a they say its not in there system. im in the us and i keep seeing people say there using att but how did you get it activated?
Click to expand...
Click to collapse
well there is no "activation" of the x1a on att.. just put an existing att sim card in the back and there ya go. x1a should do the rest of the setup for you. att knows i have x1a and they still only charge me 15 a month for unlimited internet.. muwahaha!
^^^ What he said, but don't forget to update to the newest firmware. My provider was not in the first firmware, but after I updated to R2A the phone configured itself automatically.
Yup, the X1 does the whole set up for you. All you have to do is insert the sim card, turn on the phone and it will automatically find all the settings for you. Easy as that! I would definitely update the ROM as Orelsi says. Unlimited Data is only $10 a month if you are on a family plan! MUAHAHAHHA.
ya but i dont already have an account with them and they sent me a phone i put the sim in my x1 and nothing happend. i called them and they said they couldnt find the phone so it wouldnt work. im sending the phone back. i dont need a 2 year contract and i dont know what to do from here
What the in the hell are you talking about dude. Your carrier will never be able to find out what phone you are using unless you take it to the store, show it to a representative/salesman and say "here is my phone"
What in the world are you talking about dude. Are you talking your online phone profile? The phone you pick for your profile doesn't matter. Your profile could be saying that you are using the LG Vu, and yet your actual phone is the Xperia X1. Is this what you're talking about?
how in devils name are you guys getting $10 unlimited data plan when mine is $30
cenwesi said:
how in devils name are you guys getting $10 unlimited data plan when mine is $30
Click to expand...
Click to collapse
Family plan baby! There is an option for an unlimited family data plan in att.com in which you have to pay only $10 a month vs. $15 if you are not in one. The $30 plan is a smartphone plan that AT&T is pushing upon you and isn't really required if you have a unlocked phone, so you could be spending $15/month instead!
My suggestion is that, if you have authorized access to change your plan try and do so, log on online @ www.att.com and change your plan from the $30 plan to the $15 plan. I don't know if you can do this if you are locked into your 2-year commitment, but you might as well and try anyways. Another way that I changed my plan was going to in-store and told the rep I had a SE 850i (any non smartphone will do) that is unlocked and wanted to get internet on it and they hooked me up with the non smartphone plan.
Check out this interesting link too:
http://www.boygeniusreport.com/2009...smartphone-data-plans-starting-september-6th/
I'm sure there's been plenty of posts regarding this (and I'll probably get some flack from moderators), but I thought I should revisit this issue and get everyone's thoughts before I jump on the bandwagon.
Anyone here got the dreaded text, automatically switched, or loss data services altogether simply because you were using the AT&T $15 MediaNet plan? Or better yet, the $10 family plan?
I'm on the $15 plan that was originally used by a lowly 3G featurephone, and have never upgraded to a branded smartphone with AT&T. Just wondering if there are folks with my same situation who've taken the plunge into Nexus One waters. So...are you still swimming?
I've had the $4.99 T-Zones plan since 2008 and it still is going strong. I've never bought a subsidized phone. Not one single complaint. Not on AT&T obviously. Oops.
jacka$$1 said:
I'm sure there's been plenty of posts regarding this (and I'll probably get some flack from moderators), but I thought I should revisit this issue and get everyone's thoughts before I jump on the bandwagon.
Anyone here got the dreaded text, automatically switched, or loss data services altogether simply because you were using the AT&T $15 MediaNet plan? Or better yet, the $10 family plan?
I'm on the $15 plan that was originally used by a lowly 3G featurephone, and have never upgraded to a branded smartphone with AT&T. Just wondering if there are folks with my same situation who've taken the plunge into Nexus One waters. So...are you still swimming?
Click to expand...
Click to collapse
In short, your account needs to have smartphone exclusion on it to prevent your data plan from jumping to the $30 smartphone data plan. If it doesn't have this rare SOC code, it's difficult to get, and you won't be able to do much of anything to stop the change from happening.
j.bruha said:
In short, your account needs to have smartphone exclusion on it to prevent your data plan from jumping to the $30 smartphone data plan. If it doesn't have this rare SOC code, it's difficult to get, and you won't be able to do much of anything to stop the change from happening.
Click to expand...
Click to collapse
I'm aware of the smartphone exclusion status. But no one seems to have a clear answer as to "how" to get that status. Multiple stories abound: I've heard that you have to have had a smartphone with no data prior to Sept '09. I've also heard that folks who have a dumbphone (featurephone) with a 3G data plan ($15) are also excluded because they've never upgraded to a branded smartphone thru ATT. I'm on the latter situation. Does anyone here used to be on the $15 MediaNet+dumbphone combo and are now using a Nexus One?
jacka$$1 said:
I'm aware of the smartphone exclusion status. But no one seems to have a clear answer as to "how" to get that status. Multiple stories abound: I've heard that you have to have had a smartphone with no data prior to Sept '09. I've also heard that folks who have a dumbphone (featurephone) with a 3G data plan ($15) are also excluded because they've never upgraded to a branded smartphone thru ATT. I'm on the latter situation. Does anyone here used to be on the $15 MediaNet+dumbphone combo and are now using a Nexus One?
Click to expand...
Click to collapse
If it helps, I never purchased ANY phone through AT&T since I started service with them in mid-2008 since I always used unlocked phones and I still got hit with the text. The only reason I have the smartphone exclusion is because I called AT&T when they switched my data plan automatically and pitched a huge fit. I still can't get them to add it to the other line on my account.
So I guess try to talk to the customer "solutions" team about canceling your service and see if they'll add it for you?
I am using AT&T Nexus One from the day they were out (about 3 weeks now), I am still on $10 family MediaNet plan.
I have never bought smartphone from AT&T, perhaps that is the reason, or they haven't done their sweep yet.
j.bruha said:
If it helps, I never purchased ANY phone through AT&T since I started service with them in mid-2008 since I always used unlocked phones and I still got hit with the text. The only reason I have the smartphone exclusion is because I called AT&T when they switched my data plan automatically and pitched a huge fit. I still can't get them to add it to the other line on my account.
So I guess try to talk to the customer "solutions" team about canceling your service and see if they'll add it for you?
Click to expand...
Click to collapse
That makes sense. But have you, or ever, upgraded your plan from a $15 to a $30 plan, and then back down to $15? (Or something to that effect.) I'm just wondering that since you never bought a device from them, a change in your data plan might also trigger the auto-switch? Just covering all bases how an auto-switch (or change in the smartphone exclusion status) can be triggered by either device upgrade or data plan upgrade thru AT&T.
rome425 said:
I am using AT&T Nexus One from the day they were out (about 3 weeks now), I am still on $10 family MediaNet plan.
I have never bought smartphone from AT&T, perhaps that is the reason, or they haven't done their sweep yet.
Click to expand...
Click to collapse
Excellent! Good luck on that. Please keep us posted if the status on your data ever changes. I'm gonna try using the N1 under the $15 MediaNet and see how much mileage I can get out of it.
Well; I have some bad news for you guys that think your getting lucky by tricking them.
At&t does not have this phone registered in their system. So if you call them and have them change the IMEI number to reflect this phone, it will come up as unknown. So the only option they have for a data plan is the $15 plan ($10 if you have a family plan).
The only reason why I know this: I came from an iPhone to this, so I had to call them and change the IMEI number.
Sorry to rain on your parade, but as long as At&t does not register this in their system, we will get the cheaper plan.
And usually, unless they sell it, they won't register it. So we are good to go for the life of this phone.
Squeaky369 said:
Well; I have some bad news for you guys that think your getting lucky by tricking them.
At&t does not have this phone registered in their system. So if you call them and have them change the IMEI number to reflect this phone, it will come up as unknown. So the only option they have for a data plan is the $15 plan ($10 if you have a family plan).
The only reason why I know this: I came from an iPhone to this, so I had to call them and change the IMEI number.
Sorry to rain on your parade, but as long as At&t does not register this in their system, we will get the cheaper plan.
And usually, unless they sell it, they won't register it. So we are good to go for the life of this phone.
Click to expand...
Click to collapse
You should have a look at: AT&T automatically addining $30 Smartphone Data plan to the unbranded Nexus 1!?
jacka$$1 said:
That makes sense. But have you, or ever, upgraded your plan from a $15 to a $30 plan, and then back down to $15? (Or something to that effect.) I'm just wondering that since you never bought a device from them, a change in your data plan might also trigger the auto-switch? Just covering all bases how an auto-switch (or change in the smartphone exclusion status) can be triggered by either device upgrade or data plan upgrade thru AT&T.
Click to expand...
Click to collapse
I'm glad you asked because I did buy two 3GS's from them and flipped them on eBay for a ridiculous profit. I had to call AT&T right after I bought them to have them remove the smartphone data plan since I wasn't using the iPhones anymore.
This could be part of the reason why my account triggered the change.
I have been on a grandfathered-in mediaworks package for ~8 years now ($20 for unlimited data, 1500sms and 200mms). AT&T has never once changed my plan on me and they never will. I'm out of contact
I had the T-Mobile version on ATT shortly after the tmobile versions launch. I was using the 10$ medianet plan for about a week until I got the dreaded text. I thought it was a glitch so I went online and changed it back. A few minutes later, I got the text again. I sold my nexus and bought a milestone until the ATT version came out. I came to the conclusion that I would pay for the 30$ smartphone plan if I was using the ATT version because I would be getting 3G. I just got the ATT version in today and havnt switched plans yet. My buddy works for ATT and asked for my IMEI number to get credit for the switch from medianet to smartphone plan. He called me back saying that my new ATT nexus' IMEI number wasn't registering meaning I could use the media net plan. There have been some rumors that ATT put a cap on the speeds of the media net plan, so he asked me to run a speed test. My speeds show that I was getting normal 3g speeds for my area(786 dl). Ill post again if ATT gets ahold of this batch of IMEI numbers and auto adds the smartphone plan.
nephroid said:
I've had the $4.99 T-Zones plan since 2008 and it still is going strong. I've never bought a subsidized phone. Not one single complaint. Not on AT&T obviously. Oops.
Click to expand...
Click to collapse
Do you get 3G with t-zones?
superninjaquan said:
I had the T-Mobile version on ATT shortly after the tmobile versions launch. I was using the 10$ medianet plan for about a week until I got the dreaded text. I thought it was a glitch so I went online and changed it back. A few minutes later, I got the text again. I sold my nexus and bought a milestone until the ATT version came out. I came to the conclusion that I would pay for the 30$ smartphone plan if I was using the ATT version because I would be getting 3G. I just got the ATT version in today and havnt switched plans yet. My buddy works for ATT and asked for my IMEI number to get credit for the switch from medianet to smartphone plan. He called me back saying that my new ATT nexus' IMEI number wasn't registering meaning I could use the media net plan. There have been some rumors that ATT put a cap on the speeds of the media net plan, so he asked me to run a speed test. My speeds show that I was getting normal 3g speeds for my area(786 dl). Ill post again if ATT gets ahold of this batch of IMEI numbers and auto adds the smartphone plan.
Click to expand...
Click to collapse
Excellent! That definitely got me on the bandwagon. Just ordered the N1 and should be getting it Wednesday. I'll keep ya'll posted with the hopes that the IMEI batch for these new N1's will be kept hidden from ATT. Good luck to all!
GldRush98 said:
I have been on a grandfathered-in mediaworks package for ~8 years now ($20 for unlimited data, 1500sms and 200mms). AT&T has never once changed my plan on me and they never will. I'm out of contact
Click to expand...
Click to collapse
Incredible! Grandfathered plans are always the best. How long have you had your N1?
I'm confused... Why were you guys giving att the imei #s? I bought my tmobile version unlocked through google and never had to let tmo know... I just dropped my SIM card in from my G1 and went on my way.
So how much data do you guys get for $15?
liam.lah said:
So how much data do you guys get for $15?
Click to expand...
Click to collapse
UNLIMITED*
Spoiler
*5 gigs
liam.lah said:
So how much data do you guys get for $15?
Click to expand...
Click to collapse
Tons. Lotsa lotsa tons.
I'm currently in a AT&T Family Plan and my line has the old unlimited data plan. While my wife was in the local AT&T store buying a new Blackberry Torch, I was checking out the Captivate and really loved what I saw.
So I started talking to the AT&T guy, asking about data plans and such if I was to update my phone now. He stated that if I bought the Captivate I wouldn't be able to keep my old unlimited data plan, and that I'd have to either change to the 200MB or 2GB data plan. Is this really true, or is the rep just trying to get me into one of the new plans?
Also, I'm curious about the Captivate's GPS - the box states it's aGPS. Now I know this can mean a few things, but I'm curious if the Captivate has a "real" GPS chip in it, or does the Captivate's aGPS just use cell tower triangulation for navigation purposes?
I thought I'd get other's opinions before actually getting the phone - which I really do want!
Rambler358 said:
I'm currently in a AT&T Family Plan and my line has the old unlimited data plan. While my wife was in the local AT&T store buying a new Blackberry Torch, I was checking out the Captivate and really loved what I saw.
So I started talking to the AT&T guy, asking about data plans and such if I was to update my phone now. He stated that if I bought the Captivate I wouldn't be able to keep my old unlimited data plan, and that I'd have to either change to the 200MB or 2GB data plan. Is this really true, or is the rep just trying to get me into one of the new plans?
Also, I'm curious about the Captivate's GPS - the box states it's aGPS. Now I know this can mean a few things, but I'm curious if the Captivate has a "real" GPS chip in it, or does the Captivate's aGPS just use cell tower triangulation for navigation purposes?
I thought I'd get other's opinions before actually getting the phone - which I really do want!
Click to expand...
Click to collapse
I think either the rep is trying to trick you, or he may just not know. When I bought my Captivate I was able to keep my existing unlimited plan, so I'd assume it'd apply to you as well. And yes the GPS receiver is actual GPS, however there are some issues with it at the moment (problems with holding a lock and tracking, etc.), and Samsung is trying to fix them.
KCutrer1 said:
I think either the rep is trying to trick you, or he may just not know. When I bought my Captivate I was able to keep my existing unlimited plan, so I'd assume it'd apply to you as well. And yes the GPS receiver is actual GPS, however there are some issues with it at the moment (problems with holding a lock and tracking, etc.), and Samsung is trying to fix them.
Click to expand...
Click to collapse
Thanks - maybe I can just go to another AT&T store, as there's a few around me and see if the reps give me the same "you must change data plan" story.
I've read about the GPS issues, and it seems some have them and some don't. I also see there's a couple fixes for the Captivate's GPS issue, but do they really work? The GPS feature is something I really want/need, as I'm not planning on buying a standalone GPS as well.
That's a lie. When i purchased my Captivate on my renewal, i ended up having to call AT&T directly as they wouldn't give me the deal price in the store and when the representative on the phone tried to sell me on one of their new plans, i immediately said, "No.. i want the unlimited plan transferred to the Captivate from my iPhone." It took him a few minutes of putting on hold to talk to his supervisor to come back and tell me it was done. So don't believe the AT&T rep in the store, they're probably told to tell you it's not possible. I'm telling you it is.
Remember.. once the unlimited plan is gone.. you can't get it back.
terrigan said:
That's a lie. When i purchased my Captivate on my renewal, i ended up having to call AT&T directly as they wouldn't give me the deal price in the store and when the representative on the phone tried to sell me on one of their new plans, i immediately said, "No.. i want the unlimited plan transferred to the Captivate from my iPhone."
Click to expand...
Click to collapse
Okay, this jogs my memory a bit now. The rep did say that if I was coming from an iPhone that I could keep my unlimited plan, otherwise I'd need to get one of the new plans. I currently have a HTC Advantage, but a Motorola Razr is showing up on my account as my current phone - which I was using until I got the Advantage, but obviously not from AT&T.
So even with the above would I still be able to retain my current unlimited data plan? I just want to have my ducks in a row before going back to the AT&T store.
I would call AT&T on the phone and inquire. I don't know about that, I had an iPhone and they didn't give me a hard time at all.
terrigan said:
I would call AT&T on the phone and inquire. I don't know about that, I had an iPhone and they didn't give me a hard time at all.
Click to expand...
Click to collapse
Okay, just got off the phone with AT&T. According to the rep, if I previously had a "smartphone" with the unlimited data plan then I could keep that plan. But unfortunately my old Motorola Razr was not classified as a smartphone, and I'd need to choose one of the 2 new data plans available if I got the Captivate. And they're not able to back-date the IMEI number of the HTC Advantage.
So do you guys with the 2GB data plans come close to exceeding that at all? I'm now beginning to wonder if I should drop AT&T and go with another carrier for unlimited data.
Depends on how you use the phone
If you are jumping ship for a different carrier do it soon. I know for a fact Verizon will be doing that soon from a friend that works there. T-Mobile doesn't have a "cap" but they may as well, you get throttled after you use so much bandwidth. I don't know about Sprint, but if you are in a 4G Sprint area, that may be your best bet. The Epic is supposed to be the best Galaxy S phone.
Over the past 10 months, I have only had one month less than 2GB, at 1.4GB. My max was 4.8GB, and it appears I average about 3GB. My wife on the other hand, ranged from 90MB to 550MB, with most months at around 250MB. We both use our phones a lot. We both had iPhones until the Captivate came out. Once we switched to the Captivate both our data usages spiked. The difference is HOW we use our phones. We both use the web, a lot. But I stream Pandora almost daily for hours at work, and I download a lot of Podcasts. Sometimes I download podcasts on my phone when I am home even though I have WiFi just so I feel like I am getting my $$ from AT&T.
Sure you can survive on the new $15 data plan, but I wouldn't do it.
quarlow said:
Sure you can survive on the new $15 data plan, but I wouldn't do it.
Click to expand...
Click to collapse
If I was to stick with AT&T I'd definately get the $25 2GB data plan. Unfortunately AT&T isn't offering any higher data plans - even for business users!
If I did drop AT&T, I was thinking about Sprint and the HTC EVO (for the larger screen). But I just checked Sprint's 4G coverage for the west coast, and it's very slim. So Verizon would be my other option. I'll talk to the wife and see what she thinks. I'd definately be paying more for service by leaving my current AT&T Family Plan though, so that's something I need to consider as well.
Rambler358 said:
Okay, just got off the phone with AT&T. According to the rep, if I previously had a "smartphone" with the unlimited data plan then I could keep that plan. But unfortunately my old Motorola Razr was not classified as a smartphone, and I'd need to choose one of the 2 new data plans available if I got the Captivate. And they're not able to back-date the IMEI number of the HTC Advantage.
So do you guys with the 2GB data plans come close to exceeding that at all? I'm now beginning to wonder if I should drop AT&T and go with another carrier for unlimited data.
Click to expand...
Click to collapse
I am in a similar predicament as I have an unlimited non-smartphone data plan that I am still using. Recently I put my sim into my friends Captivate to see if it would still work. I lose internet on some programs will retain it on others. For example, Google Maps works and connects fine, but FriendsStream does not, and most if not all widgets. The Android browser also doesnt work, but there is a workaround (Opera Mini). I'm always surfing the web, and like someone said earlier I stream music from Pandora about 6 hours a day, and I feel bad for my friends who have the capped plan when I see them run like roaches when we are at a WiFi available restaurant. I dont know if the 2GB plan will be enough for me.
I currently have my non-smartphone plan on my blackberry, and although I cant use BB apps like BBM, or the BB Browser... Opera Mini does the job, and 3rd Party apps including Google maps and Pandora work fine. I miss out on not being able to use some cool apps because of this, but the Captivate for sure is an internet-friendly phone.
quarlow said:
If you are jumping ship for a different carrier do it soon. I know for a fact Verizon will be doing that soon from a friend that works there. T-Mobile doesn't have a "cap" but they may as well, you get throttled after you use so much bandwidth. I don't know about Sprint, but if you are in a 4G Sprint area, that may be your best bet. The Epic is supposed to be the best Galaxy S phone.
Click to expand...
Click to collapse
Funny part is, AT&T is the only carrier with a truly unlimited data plan. (If you still have the unlimited data plan that is) Verizon, T-mobile, Sprint, all of their "unlimited" data plans are capped at 5gb.
I just got my captivate a week ago. They never said i had to change my data plan if upgrading. My unlimited plan just carried over. I switched from the htc pure.
Sent from my SAMSUNG-SGH-I897 using XDA App
nuwayman said:
I just got my captivate a week ago. They never said i had to change my data plan if upgrading. My unlimited plan just carried over. I switched from the htc pure.
Click to expand...
Click to collapse
If AT&T had your HTC Pure indicated on your account previously, then you're good to go. Unfortunately when I got my HTC Advantage, I never called in to get the IMEI switched over. Now that's hurting me because I want to upgrade and keep the unlimited plan.
I had a Samsung A-737 (not a smart phone) and the $15 unlimited data plan. When I upgraded at an AT&T store, I was not allowed to keep that plan; I decided to go with the 2 gb, $25 plan. Additional usage is charged at $10/gb.
Though I'm sure I went over in the first month, for some reason AT&T was not able to track my usage. This second month, I'm approaching my limit; I've downloaded a lot of apps and other files, watched quite a number of youtube videos, surfed a lot, but I never stream audio, preferring to play from my own collection.
Regardless of whether 2gb is enough, having to watch data usage is a hassle... If, somehow, you can keep your unlimited plan as others have, that would be preferable. My counsel is to not give in so easy as I did. Perhaps, try upgrading by phone, direct to AT&T.
gary_lankford said:
I decided to go with the 2 gb, $25 plan. Additional usage is charged at $10/gb.
Click to expand...
Click to collapse
The bad part is anything over 2GB is charged the extra $10, even a byte over will be charged extra.
Perhaps, try upgrading by phone, direct to AT&T.
Click to expand...
Click to collapse
Yeah, I tried this as well to no avail.
Though what's interesting is that I've been using my phone's SIM card in my Alienware M11x laptop (with the Gobi WWAN card) for data when WiFi isn't available. And it doesn't seem like the laptop's data usage is being recorded by AT&T for some reason. If that's the case, then maybe the 2GB plan just for the Captivate won't be an issue.
This is my second month with the Captivate on the 2gig plan. The first billing cycle was only 2 weeks and I totaled 465mb. Not bad, I though; I figured I could keep it under 2 gigs. However, two weeks into this billing cycle I got a warning message from att that I was nearly at my limit. I have no idea how I could have used 2000mb in two weeks. I don't stream anything and I kill tasks that might use background data. Even so, 2gigs is a lot.
This was my first smartphone. I truly regret signing on with ATT for two years. If I could do it again, I'd go with T-Mobile for the Vibrant or Sprint with the Epic (which wasn't out yet when I got my phone).
ATT's plan is a rip-off.
DemonWav said:
Funny part is, AT&T is the only carrier with a truly unlimited data plan. (If you still have the unlimited data plan that is) Verizon, T-mobile, Sprint, all of their "unlimited" data plans are capped at 5gb.
Click to expand...
Click to collapse
Still better than AT&T's 2GB data plan, for not much more money.
Ordered ours over the phone (after lots of hassle to get them to cave and allow an early upgrade from the 3GS) and it seems our unlimited data carried over. However, I didn't put in the new SIM they sent or "activate" it as they say to do... was worried it would require changing the data plan.
A couple months ago my iPhone 3gs got stolen and I had to use a razr as a backup phone for a couple weeks. They removed my unlimited data and changed me to unlimited Media Net... When I called to inquire and be sure I could change back over to unlimited smart phone data with no problem, they assured me there would be no hassle and they'd note the account. When I did get another iPhone, it actually ended up taking me about an hour on the phone with several reps that went through a few managers to get them to put my unlimited smart phone data package back on. They argued over whether they should be allowed to do it or not :-/ So I'm worried about losing it again, even though I actually don't even use much data at all in reality (I don't have 3g in my area, just EDGE, and I'm often around wifi... but just never know when I may need that unlimited )
Keeping Your Unlimited Data Plan
I was able to keep my unlimited data plan on AT&T. I had an iPhone which i gave to my wife when her Blackberry broke. I acquired an old Blackberry Bold 8800 from work to use until I got ready to upgrade. I moved jobs and had to return the phone. Stuck my SIM card in an old LG flip phone for the weekend until i was able to get to a store to upgrade. The rep switched me over to a 200 MB plan without saying anything. When I checked my features online the next day as I never trust the sells reps, I found the change. I immediately called AT&T. The cust. serv. rep began to explain that since I had switched from a smartphone to a non-smartphone I was no longer eligible to continue my Unlimited Data plan. I immediately asked for a manager. Within a few short mins I had my Unlimited Data Plan restored. I believe if you press them hard enough they will give in. It may take a call to AT&T customer service waiting for a manager and making your case, but he seemed ready to help and didn't want to lose a customer.
natedog75 said:
I was able to keep my unlimited data plan on AT&T. I had an iPhone which i gave to my wife when her Blackberry broke. I acquired an old Blackberry Bold 8800 from work to use until I got ready to upgrade. I moved jobs and had to return the phone. Stuck my SIM card in an old LG flip phone for the weekend until i was able to get to a store to upgrade. The rep switched me over to a 200 MB plan without saying anything. When I checked my features online the next day as I never trust the sells reps, I found the change. I immediately called AT&T. The cust. serv. rep began to explain that since I had switched from a smartphone to a non-smartphone I was no longer eligible to continue my Unlimited Data plan. I immediately asked for a manager. Within a few short mins I had my Unlimited Data Plan restored. I believe if you press them hard enough they will give in. It may take a call to AT&T customer service waiting for a manager and making your case, but he seemed ready to help and didn't want to lose a customer.
Click to expand...
Click to collapse
I've spoke to 2 different reps and each time they spoke to their managers. Unless your unlimited data plan was previously on a iPhone, then they won't (they specifically said can't) switch you over.
This is the main reason I think I'm going over to Sprint, as well as moving the wife over once her contract is up this December. Oh well, it's AT&T's loss not mine.
I've had the galaxy note now for about 2 weeks on AT&T...Everything working really well...then:
I got a strange text today that said my phone does not match my data plan and service would be interrupted if I didnt call them.
I called AT&T and the rep said my IMEI matches a galaxy tab (ie. NOT a phone) and I cant keep my data plan. He said the only thing he could give me was a DATA ONLY PLAN and that I wouldnt be able to make calls!
What can I do? Did I just get a stupid rep?
Please help!
I love the Note, BTW and do NOT want to loose it!
EDIT: I did install the Samsung 2.3.6 OTA update about 4 days ago...in case that makes a difference
UPDATE:
I spoke to a different rep who went through all the same crap again. But after much wait time said that he opened a case number for support to address it and that it should be taken care of in 3 business days.
I do have my old unlimited data plan, so I wonder if that is causing the problem.
Just curious though are others having this issue on AT&T?
ATT does not give a **** about what you want. that's the problem. Do consider switching the hell away from them.
Sent from my GT-N7000 using xda premium
The galaxy note is a cross between a phone and a tab. That's probably why they want to kick you out of your plan and put you in a new one. The irony is that it's going to probably be making an appearance eventually. Try talking to a nother rep.
Sent from my ADR6400L using XDA App
Danm I hope this doesn't happen to me.
Sent from my GT-N7000 using xda premium
Let's guess - you are trying to use the dumbphone plan and got busted.
Usually this happens by:
1) Not using the dumbphone APN and using the smartphone/4g APN. (the dumbphone APN is the cingular 410 one in my FAQ)
2) Accidentally warning AT&T by telling the rep you have a smartphone, or asking for a 4g/smartphone sim card.
When either of the above happens, they generally block medianet to your phone and require you to get a smartphone.
You may be able to play dumb and say, 'oh, I didn't know I couldn't use that phone' then use a dumbphone till they reactivate your data. Then switch back.
But you'll need to figure out what you did wrong or you'll just get locked out in 2 weeks (or sooner) again.
Actually, I am guessing you are totally screwed - they apparently have the IMEI your note registered as a smartphone/tablet.
Even if they reactivate your data with another phone, as soon as you use your Note again, it's going to send its IMEI (which they now know about) and you'll get blocked again.
You're going to have to bite the bullet and get a regular smartphone data plan.
I have always thought it would be a matter of time before either:
1) AT&T starts looking up IMEI numbers differently so they recognize international smartphones. (it's shouldn't be that hard, to be honest)
2) They monitor data usage - dumbphones shouldn't be pulling massive amounts of data, although my friend with a featurephone says she can watch movies.
- Frank
ChodTheWacko said:
Let's guess - you are trying to use the dumbphone plan and got busted.
Usually this happens by:
1) Not using the dumbphone APN and using the smartphone/4g APN. (the dumbphone APN is the cingular 410 one in my FAQ)
2) Accidentally warning AT&T by telling the rep you have a smartphone, or asking for a 4g/smartphone sim card.
When either of the above happens, they generally block medianet to your phone and require you to get a smartphone.
You may be able to play dumb and say, 'oh, I didn't know I couldn't use that phone' then use a dumbphone till they reactivate your data. Then switch back.
But you'll need to figure out what you did wrong or you'll just get locked out in 2 weeks (or sooner) again.
Actually, I am guessing you are totally screwed - they apparently have the IMEI your note registered as a smartphone/tablet.
Even if they reactivate your data with another phone, as soon as you use your Note again, it's going to send its IMEI (which they now know about) and you'll get blocked again.
You're going to have to bite the bullet and get a regular smartphone data plan.
I have always thought it would be a matter of time before either:
1) AT&T starts looking up IMEI numbers differently so they recognize international smartphones. (it's shouldn't be that hard, to be honest)
2) They monitor data usage - dumbphones shouldn't be pulling massive amounts of data, although my friend with a featurephone says she can watch movies.
- Frank
Click to expand...
Click to collapse
I'm not sure what the official data plan name is called, but I dont think it's a "dumbphone" plan...It's unlimited data & text, and I've used it for years, lastly for 18 months with the dell streak 5 without issue (well, without issues beyond the usual with AT&T!)
I hate the fact that the force you to have a data plan. I'm on tmo and they offer a pay as you need plan. Cost me zero bucks unless I need data. I also have mifi from Vzon if im not by a wifi spot. This works great for me and my family.
Sent from my GT-N7000 using xda premium
Go to an AT&T store, show them your phone & get a real smartphone plan.
I just got the same text and email today. I have had my phone for about 5 days now. I have the iPhone unlimited data plan. I'm wondering if it has to do with flash being on the note or maybe the h+ speeds I'm getting. Are there specific apn settings that I'm supposed to put in? I want to call them but I also don't want to give them my imei number. I paid to much for this phone not to be able to use it.
danteusel said:
I'm not sure what the official data plan name is called, but I dont think it's a "dumbphone" plan...It's unlimited data & text, and I've used it for years, lastly for 18 months with the dell streak 5 without issue (well, without issues beyond the usual with AT&T!)
Click to expand...
Click to collapse
Which one, though? how much are you paying for month?
- Frank
Funny, I also got this text/email from AT&T today. I opened a new thread at the Q&A forum. Didn't know there was a thread already.
Quote
I just received a text and email from AT&T today saying they disabled my data because they detected that I put my sim card into a data connect device. When I called to question them about it, they said their system detected my phone as the Samsung GT-P7501. I googled this model # and it's the new Germany version of the Samsung Tab 10.1. I really don't understand how or why their system detected this model. I don't think it's even possible to buy this tablet at the moment! Did any one else encounter a similar problem?
I was on the $10 unlimited data plan and used the wap.cingular APN setting.
Unquote
http://forum.xda-developers.com/showthread.php?t=1371969
This could be a huge problem.
They could be lumping the Galaxy Note with the Galaxy Tab 7.
I recall AT&T isn't allowing the Galaxy Tab 7 to receive phone calls, as they consider it a tablet even though it has a cellular antenna. They only offer a data plan for it.
If they try to pull the same stunt on the Galaxy note, this could be trouble.
This will have to be escalated somehow. Keep us informed.
- Frank
starbuck123 said:
Funny, I also got this text/email from AT&T today. I opened a new thread at the Q&A forum. Didn't know there was a thread already.
Quote
I just received a text and email from AT&T today saying they disabled my data because they detected that I put my sim card into a data connect device. When I called to question them about it, they said their system detected my phone as the Samsung GT-P7501. I googled this model # and it's the new Germany version of the Samsung Tab 10.1. I really don't understand how or why their system detected this model. I don't think it's even possible to buy this tablet at the moment! Did any one else encounter a similar problem?
I was on the $10 unlimited data plan and used the wap.cingular APN setting.
Unquote
http://forum.xda-developers.com/showthread.php?t=1371969
Click to expand...
Click to collapse
That's your problem. I bet if you had a legit 4G smartphone plan, you would of never gotten a call from AT&T.
ChodTheWacko said:
This could be a huge problem.
They could be lumping the Galaxy Note with the Galaxy Tab 7.
I recall AT&T isn't allowing the Galaxy Tab 7 to receive phone calls, as they consider it a tablet even though it has a cellular antenna. They only offer a data plan for it.
If they try to pull the same stunt on the Galaxy note, this could be trouble.
This will have to be escalated somehow. Keep us informed.
- Frank
Click to expand...
Click to collapse
I have a Galaxy Note on an unlimited 4G plan using the 4G APN & I have yet to get a call from AT&T. I'm sorry but if the OP was using a MediaNet plan & used the wrong APN, its his fault & not AT&T.
RMXO said:
I have a Galaxy Note on an unlimited 4G plan using the 4G APN & I have yet to get a call from AT&T. I'm sorry but if the OP was using a MediaNet plan & used the wrong APN, its his fault & not AT&T.
Click to expand...
Click to collapse
I have the same problem and I NEVER used the 4G APN setting. I know better, I always use the wap.cingular APN setting. The strange thing is, they didn't detect it as a smartphone, they detected as a tablet from another country that was just released a couple of weeks ago?
---------- Post added at 05:35 PM ---------- Previous post was at 05:32 PM ----------
RMXO said:
That's your problem. I bet if you had a legit 4G smartphone plan, you would of never gotten a call from AT&T.
I have a Galaxy Note on an unlimited 4G plan using the 4G APN & I have yet to get a call from AT&T. I'm sorry but if the OP was using a MediaNet plan & used the wrong APN, its his fault & not AT&T.
Click to expand...
Click to collapse
Why would I be on a legit 4G plan when they shouldn't be able to detect it as a smartphone? This is part of the beauty of buying an international phone, AT&T can't detect (usually) what you're using so you can use the cheapest plan possible. I'm pretty sure I'm not the only one who does this. I been doing this since the original galaxy phone came out and never had a problem.
starbuck123 said:
I have the same problem and I NEVER used the 4G APN setting. I know better, I always use the wap.cingular APN setting. The strange thing is, they didn't detect it as a smartphone, they detected as a tablet from another country that was just released a couple of weeks ago?
Click to expand...
Click to collapse
AT&T is getting smart & starting to crack down on ppl having an international phone & using a medianet plan. AT&T probably has people reading sites like this & know of the loophole.
So would it be better for us to go to an AT&T store or to just call customer service from our phone? I figured that if we went to the store then they could at least see that it's a phone and not a tablet.
Darrius777 said:
So would it be better for us to go to an AT&T store or to just call customer service from our phone? I figured that if we went to the store then they could at least see that it's a phone and not a tablet.
Click to expand...
Click to collapse
Go to an AT&T store & have the rep see it's actually a phone & get a 4G smartphone plan. Don't deal with CS on the phone because they can't see the Note for themselves.
I brought my Note to an AT&T store & they initially asked me if it was a tablet. I told them, "nope, it's a phone". They said, cool & gave me a new sim card after I used my upgrade on an iP4s.
Darrius777 said:
So would it be better for us to go to an AT&T store or to just call customer service from our phone? I figured that if we went to the store then they could at least see that it's a phone and not a tablet.
Click to expand...
Click to collapse
That depends on what kind of data plan you want to be on. Do you want to try to get the $10 unlimited non smartphone plan back (assuming you were on it) or just use the "smartphone data" plan? If you don't mind being on the 2gb smartphone data plan for $25, go to the store and show it to them.
RMXO said:
That's your problem. I bet if you had a legit 4G smartphone plan, you would of never gotten a call from AT&T.
Click to expand...
Click to collapse
Please reread the original post.
The issue is not 'you should be on a more expensive unlimited data plan'.
The issue is AT&T Is saying 'your device can't have voice. Just data.'
This is similar to this:
www.groubal.com/att-is-price-gouging-by-disabling-device-features-must-read/
---------- Post added at 05:47 PM ---------- Previous post was at 05:42 PM ----------
[/COLOR]
starbuck123 said:
That depends on what kind of data plan you want to be on. Do you want to try to get the $10 unlimited non smartphone plan back (assuming you were on it) or just use the "smartphone data" plan? If you don't mind being on the 2gb smartphone data plan for $25, go to the store and show it to them.
Click to expand...
Click to collapse
In the OP's case, I don't think he has an option.
AT&T's lookup system thinks the IMEI is a tablet that doesn't get phone service.
The only way for him to disprove that is to go into a store and show them the note and point out it's running Gingerbread, and therefore it is a phone not a tablet. Once they do that, they will allow voice again, but he'll have to use a smartphone plan after that.
- Frank
starbuck123 said:
That depends on what kind of data plan you want to be on. Do you want to try to get the $10 unlimited non smartphone plan back (assuming you were on it) or just use the "smartphone data" plan? If you don't mind being on the 2gb smartphone data plan for $25, go to the store and show it to them.
Click to expand...
Click to collapse
Well I'm the the iPhone unlimited data plan and I don't want to lose it.
Hey guys I am tired of waiting for Verizon to offer the Nexus 6 so I am looking into purchasing from alternative outlets. So I know that a T Mobile device will work on Verizon network due to reading this in numerous threads. So I would like to get the T Mobile version of the phone but will pay the full unsubsidized price for the phone in order to keep my unlimited data plan. I just want to confirm that purchasing from T Mobile that there is no way that Verizon will be able to take away my unlimited data plan as long as I just cut down my current micro sim and insert directly into the Nexus. I have confirmed that this would be fine through Play edition devices, but just wanted to make sure that the T Mobile version will also work as Motorola and the Play Store have been out of stock for awhile. Thanks!
You're not upgrading through Verizon so there shouldn't be a reason they could take it away anymore than they have now. Why not switch to T-Mobile all together? I just did from ATT and couldn't be happier with unlimited data and their network. I know its not for everyone and depending on where you live it could be worse or better for service. The T mobile version is he same as the PS and Moto one except it comes with a t mobile sim and quick start pamphlet.
yeah thats what i was thinking. just didnt know if verizon had any way of telling that the phone was a t mobile phone and then being able to screw me over somehow. also dont really wanna switch right now because i am lucky enough to have one of the rare family unlimited plans and am actually paying significantly less than any other carrier could offer, so i need to stick with verizon.
eww242 said:
yeah thats what i was thinking. just didnt know if verizon had any way of telling that the phone was a t mobile phone and then being able to screw me over somehow. also dont really wanna switch right now because i am lucky enough to have one of the rare family unlimited plans and am actually paying significantly less than any other carrier could offer, so i need to stick with verizon.
Click to expand...
Click to collapse
Not that I know of, my mom who is in her late 50's had her unlimited data forever even through numerous upgrades. She then got sick of VZW and their bs, and switch to T-Mobile 4 months ago. I had Att and switched recently aswel. VZW can't so anything if you aren't subsidizing a phone through their stores (there are ways around this) because you are not changing your plan at all therefore not affecting your data. They can still take it away if they really want to because they want to make money and can always try for find a reason to get you off of it.
I can confirm that there is actually no possible way Verizon can change your plan when using this phone on their network.