[Q] Windows Live Account Password Change - Windows Phone 8 Q&A, Help & Troubleshooting

Hello everybody!
I have a big Problem. Currently i am using 2 Windows phones (Windows 7 and 8) with the same Microsoft account.
Yesterday i lost my omnia 7. I am very worried about my saved accounts there in particular the Microsoft account. I imediately changed the password. What i do not understand though is why i do not get a notification on my 8x regarding the changed password. It synchronizes as nothing had happened.
Did anyone have the same problem or knows a workaround for this?
Thank u so much for your help in advance!
Best Katti

Make sure you have definitely changed the password using a PC, I run a WP7.8 and WP8 on the same account and if I change one it affects the other, However I didn't get any notifications other than an email, But check in your email settings on the phone to make sure everything is synced and up to date, You may well find after syncing that it identifies the password has been changed,
You can always go into your windows phone account on a PC and erase all data on your lost phone or even ring it, or find where it is on a map.

Related

MSN Live spotty at best

Anyone know why the hotmail push seems to be spotty to my phone. I will get 2 or 3 in a row, then either go 7-8 messages without receiving them, then all the sudden get them again.. or have to do a reset to get them it seems.
AT&T Tilt with windows live cab installed.
Tried several different versions of the cab, also still have that weird notification bug where it just keeps vibrating til i finally accept that I have a message sometimes.
Anyone ever come up with a fix for any of these?
No permanent solution to this issue has been found yet, however it most likely relates to the issue with the Kaiser not waking up to check email or play reminders.
I would recommend you follow the below thread for updates and try some of the suggested fixes.
http://forum.xda-developers.com/showthread.php?t=332362&page=6
I have not been able to get the Live push email working consistently on the Kaiser/Tilt at all. It worked no problem on my Hermes/8525.
Conversation with Windows Live Mobile Tech support
So I am getting really frustrated with my Windows Live Mail not working corretly on my Tilt and I decided to contact MS Tech support to see if there was anything they could recommend.
Below is the convo that I had back and forth with the Support Rep.
Windows Live Push email does not work on my HTC Kaiser Tytn II device.
In order for my Live Hotmail email to sync I have to manually initiate a sync, even though my settings are configured to deliver emails As items arrive. I have tried changing these settings around several times, but it does not make a difference.
Furthermore I receive multiple sync errors often, and most of the times when I delete an email on my device it fails to delete off the server.
I did not have these problems using Windows Live with my HTC Hermes Tytn running Windows Mobile 6.
I have also tried signing out of the Windows Live app and then signing in. I have Hard Reset my device (back to manufacturer default) and still experience the problems. I have also tried with NO 3rd party programs installed and still the push email does not sync correctly.
I have also tried different versions of the Windows Live app that are floating around the internet, such as 10.6.32.2100 and 10.6.33.600. Neither of these newer builds fixed my problem.
Is there a way to fix the issues I am having with Windows Live App push email functionality on the HTC Kaiser Tytn II?
RESPONSE 1
Thank you for contacting Windows Live Mobile Technical Support. My name is Teddy and I understand that you have issues synching your Live Hotmail on your HTC Kaiser Tytn II device. I apologize for the inconvenience. I appreciate the time you have taken to advise us of your experiences and I hope to offer as much assistance as possible.>
We have received reports from other customers experiencing similar contacts synchronization issues. Based on our investigation, this issue occurs when the Windows Live application in the device is having trouble synchronizing with the Messenger servers.
They were able to resolve this issue by doing the steps below:
A. Changing your saved Windows Live Messenger display picture.
Errors appear during synchronization when the server is experiencing difficulty fetching your saved Messenger display picture. To avoid this from happening, let's try to change your display picture to a default picture. To do this:
1. Sign in to Windows Live Messenger using a computer.
2. Change your display picture to a default picture.
3. Try to sign again on your mobile device.
B. Re-synchronize your account.
You may also need to reset your Windows Live account on your Windows Mobile-powered device by signing out and signing in again. To sign out, please refer to the instructions below:
1. On your mobile device, tap "Start" and then select "Windows Live."
2. Tap "Menu" and then "Account Options."
3. Tap "Switch account."
4. You will be prompted to confirm account switching as this action will sign you out of Windows Live, preventing you from seeing your e-mail inbox. Tap "Yes" to continue.
5. You shall be redirected to the Terms of Use screen, an indication that you are already signed out of Windows Live.
To sign back in:
1. Tap "Start" and then select "Windows Live."
3. Tap "Sign in to Windows Live."
4. Tap "Accept" on the Windows Live Terms of Use screen.
5. Enter your MSN or Hotmail e-mail address and its corresponding password.
6. Tap "Next."
7. Choose if you wish to have the Live Search bar or Windows Live services on your device's "Today" screen and tap "Next."
8. Choose of you wish to sync either Contacts and Messenger contact or e-mail (or both) with your mobile device then tap "Next" to continue.
9. Wait as your mobile device syncs with your Windows Live account. Tap "Done" when sync is complete.
10. Open Windows Live Messenger and check if your online contacts now appear as online.
The steps above should help you fix this problem. If the issue persists, we want to continue assisting you until this is resolved.
Click to expand...
Click to collapse
Trying both A and B above fixed the issue... until I did a soft reset. Then the same problems returned. So I emailed again and got the below response.
I performed the steps listed in A and B of your email (Changed Display Picture and Switch Accounts). I changed my messenger display picture to No Display Picture and signed out of Windows Live on my Tytn II and then soft reset the phone. After the phone rebooted I signed back into Windows Live.
At first this did seem to fix the problem. All of my emails started coming through (at Push speeds) and I did not encounter any sync errors. However, after I performed a soft reset on the phone, all of my problems started again. Windows Live would show sync status stuck on "Checking Internet Connectivity" even though I have network coverage and can browse the web via PIE. I would have to manually click on the sync button to get syncing started. Emails stopped coming through as push (even though I have delivery set to "As items arrive") and I started receiving sync errors again.
Below are the answers to the questions you asked.
- HTC Tytn II
- Windows Mobile 6
- Carrier: At&t Location: I am in the Dallas/Fort Worth Texas area - zip 76262
- *****@hotmail.com
- yes it happens on any Windows Live account
- currently the version of Windows Live on my device is 10.6.33.600, although I have tried the original build (can't remember #) that came on my device along with build 10.6.32.2100. All versions have had the same problem on my device.
I appreciate your help and look forward to hearing a solution to this issue. I pay the $19.99/year fee for premium Hotmail/Live mail features and use this email as my primary email and contact manager. I really need this program to work on my device.
RESPONSE 2
Thank you for writing back to Windows Live Mobile Technical Support. My name is Teddy. I understand that you still have issues synching your Live Hotmail on your HTC Kaiser Tytn II device. I apologize for the inconvenience.
We received feedback from a few customers experiencing similar issues. We are currently looking into the reason why this is occurring, and our product team is engaging additional resources to locate and isolate what is causing the issue. The details you included in your email will be very helpful to our investigation.
At this time, there is no definite timeframe for a resolution yet. However, we wanted to let you know that this is definitely our top-most priority. Thank you for your patience while we work on a solution.
We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for using Windows Live Mobile Technical Support.
Click to expand...
Click to collapse
So at least MS is aware of the problem and hopefully a newer build of WL will leak onto these boards soon that includes a fix.
ive been haveing the same sync failure problems when i try to sync my email through windows live. ive found a temporary fix by logging into messenger first then doing a send recieve with windows live mail. it then syncs my email folders correctly. so Ive discovered it will only sync when messenger is showing logged in.
BTW I'm a Beta Tester for windows live messenger and the last build was in july, there hasnt been one since. I will give more feedback on the beta feedback this evening

[Q] Google Contacts Not syncing properly

I got an HD7 off Craig's the other day and have been having rouble syncing my google contacts properly.
coming from a Nexus One, all my contacts are saved on Google. So I created a gmail account and synced my contacts, email and calendar. All the contacts do show on my People Hub, but the problem is, it's only names, no phone numbers!
Am I doing something wrong? I've tried syncing manually too with no success.
Please help!
irshanuddin said:
I got an HD7 off Craig's the other day and have been having rouble syncing my google contacts properly.
coming from a Nexus One, all my contacts are saved on Google. So I created a gmail account and synced my contacts, email and calendar. All the contacts do show on my People Hub, but the problem is, it's only names, no phone numbers!
Am I doing something wrong? I've tried syncing manually too with no success.
Please help!
Click to expand...
Click to collapse
Are your Google Contact's phone numbers labeled properly? Windows Phone 7 will only recognize specific labels. So for example, if you were to label a phone number in your contact's entry as "Blahblah", Windows Phone will not recognize that as an entry and it will not appear in your contact on your phone. It has be labeled as Home, Work, or Mobile in order for Windows Phone to recognize it.
prjkthack said:
Are your Google Contact's phone numbers labeled properly? Windows Phone 7 will only recognize specific labels. So for example, if you were to label a phone number in your contact's entry as "Blahblah", Windows Phone will not recognize that as an entry and it will not appear in your contact on your phone. It has be labeled as Home, Work, or Mobile in order for Windows Phone to recognize it.
Click to expand...
Click to collapse
Thanks for the reply.
I made sure all my contacts were labeled as "Mobile" because the Nexus wont show them up for messaging if they arent. So no, that isnt a problem.
Any other suggestions?
Btw, the HD7 works flawlessly with my $5.99 t-zones plan, which is the only reason I bought it off of Craigslist even though I was eligible for an upgrade..
irshanuddin said:
Thanks for the reply.
I made sure all my contacts were labeled as "Mobile" because the Nexus wont show them up for messaging if they arent. So no, that isnt a problem.
Any other suggestions?
Btw, the HD7 works flawlessly with my $5.99 t-zones plan, which is the only reason I bought it off of Craigslist even though I was eligible for an upgrade..
Click to expand...
Click to collapse
Is it just the phone numbers that do not show up? What about other details like birthday, address and what not, do those show up properly?
Also, try creating a new contact and just throw some bogus random information in there and see if the new contact syncs properly.

Issues already

See bellow post
never mind, the http://myphone.microsoft.com only works with WM6.
Ok so how can help me get my full contacts, music and pictures from my HD2 to the new phone.
Very retarted I must add. There should be a simple application that allows you to transfer all that data to ur comp or some other place and then back to the new phone, no matter what the os version is like Nokia has.
Please help
Here's what i did:
1. first create a windows live account online
2. sync all your contacts to outlook (use active sync for xp) by connecting ur hd2
3. convert ALL contacts through outlook - access FILE, IMPORT EXPORT, choose EXPORT A NEW FILE, choose Comma Separate Values (windows), then type in preferred file name (take note of file location in ur pc)
4. log in to windows live account, go to contacts page and import the contacts by accessing the file you exported from Outlook.
5. activate your phone's DATA or WIFI connection, and set-up/turn on your windows live account on your hd7.
6. once complete, all contacts should sync on your hd7!
The process is lenghty and i prefer direct sync from outlook similar to WM6.5 but i think Microsoft wants to promote windows live.
Hope this helps!
** btw, for pictures and music, i believe the best way is to use ZuneSW on your pc or use the MAC connector if you're using mac (like me!). both can be downloaded through windows website, just "bing it"!
bluegreenwhite said:
Here's what i did:
1. first create a windows live account online
2. sync all your contacts to outlook (use active sync for xp) by connecting ur hd2
3. convert ALL contacts through outlook - access FILE, IMPORT EXPORT, choose EXPORT A NEW FILE, choose Comma Separate Values (windows), then type in preferred file name (take note of file location in ur pc)
4. log in to windows live account, go to contacts page and import the contacts by accessing the file you exported from Outlook.
5. activate your phone's DATA or WIFI connection, and set-up/turn on your windows live account on your hd7.
6. once complete, all contacts should sync on your hd7!
The process is lenghty and i prefer direct sync from outlook similar to WM6.5 but i think Microsoft wants to promote windows live.
Hope this helps!
** btw, for pictures and music, i believe the best way is to use ZuneSW on your pc or use the MAC connector if you're using mac (like me!). both can be downloaded through windows website, just "bing it"!
Click to expand...
Click to collapse
Thank you for the reply.
Two problems
Cant sync with Outlook, have it installed, set up accounts when I connect my HD2 to it, it tells me that out look is not my default email program, even though its set to be, i checked, then when I go into settings it only lets me sink notes and some other crap, not contacts.
So I used the windows live to sink, or what I though was windows live. but its for V6 only. ( very retarted on microsofts part)
When you log into windows live, it has nothing to do with your phone.windows account.
I cant get zune to install either, gives me a net frame error, even though net frame is up to date.
Im running windows 7, with all latest updates.
Im not idiot when it comes to computer, but man windows is making it tough to do simple things.
I just tried to install that stupid software for the cloud, it would not install any o fit either, cant figure out what is going on.
You guys make things to hard. add the windows live account to your hd2 and have it sync then add the win live account to your hd7. You can also use gmail thru activesync on the hd2 and it will give you an option to sync gmail contacts on the hd7
Never thought of that before! I only opened a windows live account when i transitioned to HD7. I used the hard way (outlook sync), it's great that u suggested an easier one.
Thanks!
Sik96teG said:
You guys make things to hard. add the windows live account to your hd2 and have it sync then add the win live account to your hd7. You can also use gmail thru activesync on the hd2 and it will give you an option to sync gmail contacts on the hd7
Click to expand...
Click to collapse
Tried the Gmail version when I first got the HD2 and it did not give me option of which way to sync, it saw my gmail account had no contacts and cleared them all off.
Either way, I think microsoft should develop a simple back up and sync system, without having to use outlook or windows live, i dont use either way on a daily basis.
Sik96teG said:
You guys make things to hard. add the windows live account to your hd2 and have it sync then add the win live account to your hd7. You can also use gmail thru activesync on the hd2 and it will give you an option to sync gmail contacts on the hd7
Click to expand...
Click to collapse
Just tried your idea, went to Windows Live on HD2, logged in, on sync options only option is to show windows live contacts on phone, not vice versa, do a sync, log on to my live account via pc, no contacts shown.
have you actually done this? or just going of of theory?
You should use ActiveSync on your old WM device to connect to your Live/Hotmail-account.
It will sync your phone contacts to your live account which then will show up in your WP7 device.
It worked for me, even though I don't have a hotmail-address.
http://windowslivehelp.com/solution.aspx?solutionid=46bd910c-ed99-497d-80d7-ab8b11237ed0

[Q] I've lost the password+other questions ;_; please help me out!

I already checked out the other suggested thread but I have other questions so I thought I might start another thread...
I've lost the password, as said in the title, because I'd changed countries once and had to change my phone.
Now I'm back and have absolutly no idea as to what my password was........
But I'd always failed to synch my phone's contacts with outlook
so if I hard reset I will lose all my contacts, the messages and the photos.
1. Is there a way to hack my way through the password?
2. Or, is there a way to back up the contacts without having to hard reset?
If there is no other way, then..
3. I am absolutely sure I'd put in a password hint to help me remember, and I'd seen the hint appear the second last time I tried typing the password,
but this time I just can't seem to find the hints. How can I find it?
of which kind of password are you talking about?
Posibilities to Backup Contacts, Calendar,....
1. You can setup a exchange server for a gmail account, so you can sync your data with your google account, or microsoft exchange server
2. You can install MyPhone and synch witch your live account.
Thanks for the reply!
Oops I didn't specify the type of password.. my bad. sorry.
It's the password to the X1 that appears when I start up the phone!
Since I lost the password, there's nothing I can do right now,
no syncs, no nothing... and the contacts and such in it are really important to me.
Do the solutions you suggested still work if the password I lost is the one that unlocks the phone during the start up of the xperia X1?
do you mean the password of the sim card?
or the password you can activate in winmo for security reasons?
But i think you cannot find out the password.
if it is the sim password maybe my solutions could work. when you imported the contacts to phone.

[Q] Exchange Account problem

Have had the Optimus 4X HD for a while, and are quite satisfied with it.
There is one issue, I haven't managed to solve.
When i create a Exchange account (Activesync) a Phone Administrator is also created, which blocks access to wifi, bluetooth, SD card and a whole list of other things, which more or less makes the phone useless as a business phone, for my part.
(Normaly a few things needs to be added in a Phone Administrator, byt I have newer seen such a list in any of my previous Android phones
Does anyone have a suggestion on how to get around this problem?
I've tested against both a Kerio mailserver and a MS Exchange server, but the same Phone Administrator is created. (It's like 3 screens long)
I'm using IMAP and other calender and contacts sync, as a workaround, but it's quite a hassle to not be able to sync everything directly in the Exchange account.
I can and have used ex. Roadsync, but since I have 2 servers i connect to, it's not the best solution.
I've asked LG, but no solution has come up yet.
Pls. help
It's a bug. And a very annoying one at that.
Sent from my LG-P880 using Tapatalk 2
I've got the same problem, but phone is a Canadian version (LG-P880G).
Delete the Exchange account and reset it again , just try to do it and tell us the result ..
After writing the email and password , click on next without any editing
Best regards,
Tried what you said and extra stuff, but it always took me to the add administrator screen.
1. Enter just email and password and keep pressing next
2. Enter email, password, and username
3. Enter all correct information and server
I also tried to call and email LG and their response was shocking! "We don't have that phone on our list of supported phones, we cannot help you"
Ahmmmmm .. ok, you have to install hotmail app from Google play..
Best regards,
Sent from my LG-P880 using xda app-developers app
It works now even though there is an Administrator. I went to the Wind store and they changed my sim card because it was really old.
I did a hard reset on my phone and added my exchange accounts. The administrators were added but they did not disable anything.

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