Sunrise (CH) Preorders - One (M7) Q&A, Help & Troubleshooting

I preordered my HTC One (Black) from Sunrise in Switzerland on the 3rd of March. Still not had it, called 'em up, first time they told me I had to sign a contract, send it back and then I'd get it delivered, this was weird as I bought it online, and agreed to their TOS there. After a week there was no contract or phone, so I called 'em again, this time they said I didn't need to sign any contract, and they had no idea when it was coming in.
Anyone out there on Sunrise, or any other Swiss network, actually got their phone yet? Very frustrating since it's been available in France and Germany (10 minutes down the road) for over a month now.

Related

-= Available at T-Mobile UK =-

Confirmed. Just poped in yesterday to T-Mobile on Princess St., Edinburgh, asked for it and manager just took out one from under the counter.
In his opinion i signed the first contract in the UK (been in the shop at 7pm, stock arrived at 6pm) but I doubt it .
So for £100-handset, 12months contract, £20/monthly this toy is mine.
!!!!!!
That is ridiculous pricing!! I wonder how fast I can get up to Edinburgh...
Just been on the T-Mobile website, and they seem to be in the process of updating a few things... and the Vario II has gone missing from the list of available phones, so it looks like the Vario III may be coming!
Think they started shipping last Wednesday if you phoned them up. I phoned on Thursday, got mine Friday.
First contract in the country indeed
Me too, phoned Thursday, got mine first thing Friday 26th.
mtodak said:
Confirmed. Just poped in yesterday to T-Mobile on Princess St., Edinburgh, asked for it and manager just took out one from under the counter.
In his opinion i signed the first contract in the UK (been in the shop at 7pm, stock arrived at 6pm) but I doubt it .
So for £100-handset, 12months contract, £20/monthly this toy is mine.
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Heh, I've had mine since last Saturday! Some have had theirs since last Thursday, so that store manager is a week behind the times!
Sigh....
Did we really need yet another thread about T-Mobile availability....?
Anyway, give it a few more hours and the place will be flooded wit AT&T Tilt..
To be fair though, most of the other posts in the threads about T-Mobile are relating to upgrades, and no-one has really said a lot about pricing and contracts etc. I'm on O2 at the minute, but I like the look of Web 'n Walk and obviously am very interested in the Vario III, so I'm keen to hear what kind of prices new customers are looking at. I also want to be able to walk into the store and take a look at the handset, or order online, where most of the other posts (if not all) involve customer service phone calls.
Well, I got mine through Scancom. Ordered last Friday, £0 for the phone, on the Flext 35 package with 1gb WnW at £37.50 for 18 months.

ATT phones 50% off Friday 22

If you are planning to buy a ATT phones, wait till Friday all the phones will be at 50% discount including the TILT.
was announced on the RADIO.
More info anyone???
Can anyone provide more info (certain markets, or nationwide?)... or confirm this?
ATT 50% off Blackfriday
This sale is pretty much limited to CA, NV, ID, AZ, NM, UT, HI, OR, WA, CO. You get 50% off on almost any phone (no Iphone or Go Phones included). You however have to be eligible for an upgrade or new line of service. It seems to be a pretty good deal if you are looking to get the tilt or blackberry.
you can check it out here
http://www.cingularfun.com/blackfridaywest/
CA, NV, ID, AZ, NM, UT, HI, OR, WA, CO
Seeing as I dont live in any of those 8 states.... seems I'm out of luck.
great...i live in washington, i could do it..i already got my tilt tho.
Well that sucks, I've only had my Tilt 3 weeks
JohnnyGTO said:
Well that sucks, I've only had my Tilt 3 weeks
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i believe at&t has a 30 day price match offer that includes them dropping their own prices, so you should be able to get the difference refunded if your in one of those states.
brianlb said:
i believe at&t has a 30 day price match offer that includes them dropping their own prices, so you should be able to get the difference refunded if your in one of those states.
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I hope so. I'm calling sales tomorrow because I got mine on the 16th and I'll post back with what they say.
Z
klasikahl said:
I hope so. I'm calling sales tomorrow because I got mine on the 16th and I'll post back with what they say.
Z
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Click to collapse
I await your findings. I live in AZ and I just bought my Tilt like 3 weeks ago so I fall in the 30 days like you
Before I bought mine I asked them if by some chance the Tilt went on sale for cheaper than I got it for (399.99) would they price match. They assured me that it would not go on sale so I insisted the "what if". They agreed that if it did go on sale by some weird chance (like black friday weekend) then they would do a price match.
Still I'm curious what you find out.
Thanks!
TILT price match
Hi Guys!
I got ordered my tilt on 8th and got it on 12th. I think i will be eligible for Price match. I got it on a forced upgrade for 592 USD with tax. Hope i can save some money on it.
Please post your opinions and findings..
.... Raj
I live in St. Louis, MO area, although i'm not on one of those states listed, i bought my phone about 2 weeks ago from an At&t store, not a an authorized dealer and actually store by at&t and that was the first thing i asked my rep was what if the price in it drops the day after Thanksgiving will they offer me that, and she said yes, they have a 30 day price match, also i told them about the amazon.com offer of 200bux plus a 25.00 rebate for a total of 175 for the phone w/a 2 year contract, and they did a pretty close offer of 250.00 and i dont have to pay the 36.00 activation fee, so basically i paid 214 2 weeks ago for it, sure the amazon deal is cheaper, but the in person service is something i dont mind paying a little more for incase there's a mess up w/something i can go back to the store, which is only 5 minutes from me and talk to someone in person and get everything right.
So I just got back from the AT&T store and they gave me an additional $150 credit to my bill since I puchased the phone less than 30 days ago!
Anyone that has purchased their AT&T Tilt less than 30 days ago needs to contact their original point of puchase today and tomorrow only and they will recieve a 50% credit to thier purchase!
SCORE!
Wonder how that works if you bought it from the AT&T web site...
Call customer service. They might have to do a return repurchase maneuver.
Thats what the AT&T rep told me when I called in before visiting my local store where I originally purchased the unit.
What if you bought it from a retailer like CompUSA or from a website like Newegg? Will they still offer you a discount on it or do the retailers have to do that?
I spoke to an ATT rep who told me that if I go into any ATT owned store I can redeem the credit. I hope that's true because I bought the phone on my parent's side of town - hours away.
150$ Refund!!!
I called att sales today and they refunded my credit card 150$ however I didnt qualify for the 100$ mail in refund though.
mdotcooley said:
I called att sales today and they refunded my credit card 150$ however I didnt qualify for the 100$ mail in refund though.
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what did you say to them?!
I went down to the ATT store I bought mine from and I didn't qualify for the 50% off because-
a) I didn't have the data plan added on my phone (39.99 $/month)
I would have qualified if I just added the data plan on for that month BUT it would have screwed up my super mega ultra ridiculously low plan that already has unlimited internet access.
Was anyone able to pull off the half off without having the pda connect plan that is 39.99? If so, can you PM me the phone number of the ATT store so I can call them and see if they will credit me?

Anyone having issues finding the HD7? (London)

Anyone having issues finding an HD7? I went downtown today (maybe a bit late on the shipment i guess) and they were all sold out.
I asked the guy to check the other stores and nothing came up.
He said the next shipment should come in on thursday, so heads up to anyone.
Could you not order online direct from o2?
sutt359 said:
Could you not order online direct from o2?
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Agree, ordered mine online and it arrived the next day. No hassle at all!
Tejstar said:
Agree, ordered mine online and it arrived the next day. No hassle at all!
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Same with me, called the local store on launch day and they didn't have it, ordered online and it arrived the next.
Picked mine up at my local o2 store where they had a few in stock. I don't believe many people have actually noticed the price o2 have these on pay-as-you-go. Either that or they're just not bothered about WP7!
Fantastic device btw, although I did get mine exchanged the next day as the volume up button wouldn't "click" as much as the volume down would.
Try O2 in Angel, that's where I got mine on launch day. I'm not suprised they are in short supply, I turned up at 11:30am on launch day and there was already someone waiting for them to finish logging the delivery into the system
On launch day I visited two O2 stores, one on Oxford Street. They had none on display, none in stock and no POS shouting about them. I crossed the road to the Orange store at 7pm and even at that time they had promo people outside the store encouraging demo's of the Mozart. Inside they had at least 3 demo units, a demo guy and a security guard.
I also called O2 that day and they said the HD7 was not available on PAYG until the next day.
It was clear to me who is putting effort into the WP launch. It's a shame that O2 have exclusivity, because in the end I ordered the HD7 on the O2 website on PAYG on launch day.
I cannot stand O2, but that's the way it works when you value the phone more than the annoyances of the distributor. At least I'm not in any kind of contract with them.
I went to pick mine up yesterday, expecting them to have none. I had been in the day before and asked if they were going to set-up a display (Like the have for the iPhone 4) so I could test out the handset and OS. They assured me it would be up on the Saturday. I thanked them, went on my way...anyway, I went in yesterday (Sunday) and there still was no phones on display, but there was at least some WP7 posters now....I was chatting to a new guy there and he said they simply didn't seem to care about it, because they're so focused on iPhone 4 contracts and the money it brings them.......
As the post above said, O2 don't give a damn. They still have the IP4 marketshare from the 3G/3GS exclusivity deal and that is all they seem to focus on. Orange on the other hand, although having the iP4 now don't have the fortune of that headstart so they seem to make an effort with other handsets.
Had Orange of sold the Omnia 7 on PAYG, I'd of brought that. But as the HD7 is such good value, I went down that route. Within 2 minutes of having it, I was unlocked and chucked in another SIM
I went to 2 O2 stores on the release day, none had a clue when they were getting them in. I ended up ordering the phone off the O2 website and got it next day.
I thought about going to buy one in the O2 store in Westfield, but had a contact in O2 who said that the website was being updated at 07:30 on Thursday morning, so I ordered online before I went to work.
I've not been into Westfield since, so couldn't say if they even had any -- think I walked past last Tuesday, and there was no sign. Got sort of chased out as I attempted to find out if the display HD2 would fit in my jeans pocket.
just got mine tonight on Oxford street.
So giddy
I posted earlier that they had them in O2 Angel and that they had point of sales plastered all over their windows. Suprised no one has tried there rather than whining about O2 not having it in thier local stores. If people still have problems, when posting state which stores are empty.

[Q] Where to NOT buy white Note?

I can answer my own question... NOT FROM SIMPLYELECTRONICS.NET
Why?
Trying to deal with them has been harder than performing brain surgery in the dark with one hand tied behind my back.
Ordered a white Note on January 25th. They needed extra identity verification (aka the documents they need to defraud me a month from now). I order from B&H all the time with orders exceeding $2,000 without having to verify my identity.
Fine, I played their game, January 28th rolls around and it can't ship till next week because they are backed up. I tell them forget it, to cancel it, and I will get it from someone else who can do business professionally.
Between January 28-30. I have FOUR comfirmation email cancelling my order from TWO diff reps and from the
[email protected]
email. Now today, February 2, I receive an email that my order has shipped and here is your tracking number...
Scammers folks. Terrible customer service. Been sitting on the phone for ONE HOUR trying to talk to someone live....no one will pick up. No one is returning my emails. I just filed for fraud on my credit card, I will refuse the package when it arrives, telling you guys here, and also prepping my attorney for anything.
SimplyElectronics.net is not professional, not prompt, sketchy, involved in fraud throughout Europe, and by far the worst company I've ever dealt with.
I pretty much agree with you.
I ordered an HTC Flyer last August. It took about two weeks before they sent it out. The tracking code was emailed two days after shipping the parcel. And then DHL decided to f*ck up the delivery - returning the parcel to UK. After a month and a dozen emails I finally got my money back.
On November I noticed that they were selling the Flyer very cheap - around 330€ for the 3G model (here in Finland it's 700€) so I decided to order it again. A few days after the payment I was asked for identification which I sent immediately. Two days after this I was informed that ALL of the 3G Flyers were "damaged" during delivery and couldn't be sold. That's bull****. Another few weeks of waiting and I got my money back.
And then the Note. It took a week to send it, even though the web page says it will be shipped in 1-2 days. Eventually got my Note but it's an HK model and there was no pre-filled warranty card included. So no chance of a possible warranty service here then.
Simplyelectronics appears to have little to none physical stock - all they do is hunt cheap items, ship them to the UK and off to customers. If they advertise a price and run into problems and are unable to purchase the item for a cheap price, they come up with an excuse like the damaged boxes with the Flyer. Different camera forums have also reported similar behaviour.
I won't be purchasing anything from Simplyelectronics anymore.
@justus... I just don't understand why you went back to the same company to do a business again after you experienced hick ups with them... But you dealt with them again buying a note from them ?? I JUST CAN'T SEE ANY VALID REASON AS TO WHY YOU KEPT WENT BACK TO THEM AND GO THROUGH THESE HASSLES YOU DESCRIBED... JUST DON'T UNDERSTAND... REALLY, YOU JUST HAVE TO BLAME YOURSELF FOR GOING BACK TO THAT UNPROFESSIONAL COMPANY FOR A BUSINESS...
FOR ME, IF THAT HAPPENED TO ME.... THAT WILL BE END OF DEALING WITH THEM... THATS IT.... THERE ARE HEAPS OF OTHER RETAILERS OUT THERE SPECIALLY IN ENGLAND WHERE I PURCHASE MY GALAXY NOTE AND NOT ONLY AT GOOD PRICE BUT ONLY TOOK 4 DAYS TO SHIP TO AUSTRALIA....
YOU CAN'T GO WRONG WITH ONLY 4 DAYS IN SHIPPING TO AUSTRALIA FROM ENGLAND.. I MEAN DOMESTIC PARCEL TAKES AROUND 4 DAYS...
mustang2012 said:
@justus... I just don't understand why you went back to the same company to do a business again after you experienced hick ups with them... But you dealt with them again buying a note from them ?? I JUST CAN'T SEE ANY VALID REASON AS TO WHY YOU KEPT WENT BACK TO THEM AND GO THROUGH THESE HASSLES YOU DESCRIBED... JUST DON'T UNDERSTAND... REALLY, YOU JUST HAVE TO BLAME YOURSELF FOR GOING BACK TO THAT UNPROFESSIONAL COMPANY FOR A BUSINESS...
FOR ME, IF THAT HAPPENED TO ME.... THAT WILL BE END OF DEALING WITH THEM... THATS IT.... THERE ARE HEAPS OF OTHER RETAILERS OUT THERE SPECIALLY IN ENGLAND WHERE I PURCHASE MY GALAXY NOTE AND NOT ONLY AT GOOD PRICE BUT ONLY TOOK 4 DAYS TO SHIP TO AUSTRALIA....
YOU CAN'T GO WRONG WITH ONLY 4 DAYS IN SHIPPING TO AUSTRALIA FROM ENGLAND.. I MEAN DOMESTIC PARCEL TAKES AROUND 4 DAYS...
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Caps necessary?...ignorant
mustang2012 said:
@justus... I just don't understand why you went back to the same company to do a business again after you experienced hick ups with them...
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Because at that time they were one of the very few offering the white Note, and since they ship from UK I was able to avoid VAT.
I got mine from Expansys uk. I did have to verify my address but I haven't ordered from them before. Next day delivery though and I was very pleased.
Sent from my GT-N7000 using xda premium
Also ordered mine from eXpansys. Great support, friendly and quick staff. Also, even though online system told me estimated availability was 2-5 business days, I received my package overnight ... and we are talking international shipping!
I am in no way affiliated with eXpansys, nor do I receive monetary compensation for posting my experiences ;-) Just wanted to do a shout-out for awesome service.

plan to order from handtec, how fast is their "DHL Express"shipping?

trying to get the phone as soon as possible when it releases, hopefully that is one day shipping. anyone know?
I chose fedex 2 day priority.
curious to know too... since it was the cheaper option over DHL express.
Processing the order took 1 day then for DHL 22 hours from departure CZECH REPUBLIC to FRANCE via GERMANY so I guess it's 1day.
so one day? that's whats up.
You get it the very next day if you order early enough. Back when the S3 was released, I had preordered the pebble blue but because it was delayed I switched to a One x. I'm in the US. I chatted with handtec Customer service in the morning ( a Thursday) and asked them to switch my order from an S3 to a One x. An hour later I received tracking number and the very next morning it was delivered it took less than 24 hours for the phone to be shipped and delivered from the UK to the US. Incredible service!
Sent from my 3rd Nexus 4 using Tapatalk 2
Thank you for relaying this to me, that's what I was thinking. Since its more expensive than the other option, which only took 1-2 days. So I think I'll choose this service.
I paid 40$ for 2 days shipping (FedEx)
they promise to bring at 3pm but I got it at 6pm
Hello!
Good to know someone tried this handtec shop in a country outside UK.
I want to place an order for a car kit (for my future HTC One),the address I chose is Paris because my parents are there for a week,and it will cost +30$ if I deliver it in my country (Lebanon).
I red somewhere that they can be heavy on security checks,like calling you and asking you a scan of your ID card,is that true?

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