Related
Seems like a few people on Android Forums are having this issue. Anyone else noticing dust under their screens, especially after keeping the phone in your pocket for a while? Evidently, for those that have the issue, it's noticeable under bright light.
My phone should be in my hands tomorrow or Friday, but obviously I won't stand for dust under the screen. That's something I'd expect with a Razr (which mine suffered from back in the day)... my G1 never had this problem.
HTC SVP c500 (on orange UK) aka HTC Typhoon had the infamous dust problem too.
I have quite a few specs of dust under the glass on the lower left of my screen. May gave to contact Google to see what the replacement policy is.
Grrrr
god I hope this doesnt become a wide spread issue!!! I have no dust under my screen thus far... and I hope it stays that way.
I also have dust under my screen. I called HTC yesterday and they told me that i can exchange it for a new one within the 14 days, but I'll lose my engraving (kinda lame.)
hopefully the next one doesnt have the same problem. Would be nice if there was a way to clean it.
melterx12 said:
god I hope this doesnt become a wide spread issue!!! I have no dust under my screen thus far... and I hope it stays that way.
Click to expand...
Click to collapse
You're better off finding out if it's an issue as early as possible. As soon as I get my phone, I'll be keeping it in my pocket when not in use (though that may be a very limited time). If it gets dust, it's going back.
I keep the phone in it's little case it comes with inside my pocket, takes an extra second to get out but it's only temporary until some companies come out with some sweet cases.
JoshHart said:
I keep the phone in it's little case it comes with inside my pocket, takes an extra second to get out but it's only temporary until some companies come out with some sweet cases.
Click to expand...
Click to collapse
But that won't tell you if the seal around your screen (or wherever the dust is entering from) is defective or not. That's why I suggested "trying" to get dust in early, by keeping it in your pocket at times. If it doesn't get dust, then you're fine.
I don't want to test this out... as soon as my full-body screen protector gets here, it's going on the phone and staying there. No dust for my phone!
i just realized that one corner of my screen makes a clicking sound when i apply pressure to it (bottom right corner). Upon closer inspection i realized the clicking was the screen adhesive not sticking down. I can see the corner of the screen moving verrry slightly under pressure (probably .005" worth of movement) This is also the corner most of the dust is accumulating. It looks like the adhesive they use to hold the glass down is at fault. Hopefully this isnt widespread.
Calling HTC now to demand my exchange! If you have dust under your screen try pushing on the corners.
carnegie0107 said:
I don't want to test this out... as soon as my full-body screen protector gets here, it's going on the phone and staying there. No dust for my phone!
Click to expand...
Click to collapse
See below. A full body skin won't help if this is the problem.
dills84 said:
i just realized that one corner of my screen makes a clicking sound when i apply pressure to it (bottom right corner). Upon closer inspection i realized the clicking was the screen adhesive not sticking down. I can see the corner of the screen moving verrry slightly under pressure (probably .005" worth of movement) This is also the corner most of the dust is accumulating. It looks like the adhesive they use to hold the glass down is at fault. Hopefully this isnt widespread.
Calling HTC now to demand my exchange! If you have dust under your screen try pushing on the corners.
Click to expand...
Click to collapse
This is exactly why I think everyone should take advantage of the 14 days to make sure this isn't an issue.
uansari1 said:
See below. A full body skin won't help if this is the problem.
This is exactly why I think everyone should take advantage of the 14 days to make sure this isn't an issue.
Click to expand...
Click to collapse
Just got off the phone with an HTC rep. They set up a "swap" so I'll get my new phone before I have to ship my old one back. Unfortunatly I'll be losing my engraving... oh well.
The rep told me this problem is "known" and they are taking corrective actions.
My phone is being delivered tomorrow. I'm wondering if I should refuse the package and wait until HTC's 'corrective actions' have been applied before I reorder.
dills84 said:
Just got off the phone with an HTC rep. They set up a "swap" so I'll get my new phone before I have to ship my old one back. Unfortunatly I'll be losing my engraving... oh well.
The rep told me this problem is "known" and they are taking corrective actions.
Click to expand...
Click to collapse
It's known... of course. Yeah, the engraving is a small price to pay, especially considering you can get it engraved on your own if you want, albeit for a few bucks.
So the first thing to do when you get the phone is to press down on the edges and superglue the **** out of it XD
jamesyb0i said:
So the first thing to do when you get the phone is to press down on the edges and superglue the **** out of it XD
Click to expand...
Click to collapse
LOL That would be an interesting customization...
I'm getting mine tomorrow and from what I read, it will be in my pocket all the time and see if it happens before the 14 days.
Thanks for raising awareness of the issue to us all.
This has been a pretty rampant issue on many of HTC's latest smartphones. My N1 will hopefully arrive sometime this year, they're taking their time shipping it out, but if this is the case, it's going back.
uansari1 said:
Seems like a few people on Android Forums are having this issue. Anyone else noticing dust under their screens, especially after keeping the phone in your pocket for a while? Evidently, for those that have the issue, it's noticeable under bright light.
My phone should be in my hands tomorrow or Friday, but obviously I won't stand for dust under the screen. That's something I'd expect with a Razr (which mine suffered from back in the day)... my G1 never had this problem.
Click to expand...
Click to collapse
Well，I haven't got one，but I’d like to make it clear if the problem is seriously terrible.
Anyway，it's not easy to get a Nexus One in my country---China.
awesomeindeed said:
This has been a pretty rampant issue on many of HTC's latest smartphones.
Click to expand...
Click to collapse
Indeed it has. One would assume they actually thought about this, proofed the production process/adhesive/whatever, and at least tested some phones before hitting the markets. Oh well, guess they don't.
Crap! I bought it, and I live in Norway! Hope I don't get this problem!
Yes, I already broke my phone. Go ahead, grin and chuckle..now that you've gotten it out of your system, anyone want to offer a little guidance? Never disassembled a newer cellphone before. New glass is ordered and has been shipped, just waiting for it to arrive. I'm hoping the process is fairly simple. I do have a specialized set of screwdrivers with all the hard-to-find bits, so that's not a problem ..it even has the tiny blackberry bit.. but from what I can see HTC uses standard micro Philips screws. Yay for standard formats!
Sent from my HTC PH39100 using xda premium
If this phone is anything like hd2 you're gunna want the flat pry tools they sell (search hd2 screen replacement tools). Their not needed but a nice handy thingy to have, other wise you might crack your LCD from flexing it too much.
Sent from my HTC PH39100 using XDA App
I wont grin and chuckle too much, I broke my Atrix after 4 days.
The Vivid screen seems very fragile. 2 of my coworkers have broken theirs within a few weeks of having them. Small drops from waist distance. Its too bad because I have seen the current Samsung models dropped from 6 feet face first and survive
Sent from my HTC PH39100 using xda premium
Yeah, I've cracked mine as well. If you google HTC raider teardown on YouTube.. There's a vid.... Butttt, it's not in English and it's a teardown not a screen replacement tutorial.
It seems as thought HTC has been using reeeeally thin glass in their devices.
Whered you get the glass? It'd be very thoughtful of you to do a tutorial as you do it. I really want to replacement mine but if you remove one on the screws by the battery it voids your warranty
Send it to HTC then? You get a 1 year warranty when you buy the phone.
Honestly, I think Corning had another incident of releasing faulty glass. I've dropped mine numerous times, from pretty high up and I don't have a single scratch on my phone.
travisxcore said:
Send it to HTC then? You get a 1 year warranty when you buy the phone.
Honestly, I think Corning had another incident of releasing faulty glass. I've dropped mine numerous times, from pretty high up and I don't have a single scratch on my phone.
Click to expand...
Click to collapse
How much is it for them to fix it?
I have no idea. Shoot them an email (not Support Inquiry, youre gonna wanna send it to Repair Inquiry) and they should be able to tell you. Make sure you fill out the S/N box out now, or their just gonna send you an email back asking for it.
travisxcore said:
I have no idea. Shoot them an email (not Support Inquiry, youre gonna wanna send it to Repair Inquiry) and they should be able to tell you. Make sure you fill out the S/N box out now, or their just gonna send you an email back asking for it.
Click to expand...
Click to collapse
I'll do that right now. Thanks alot
(sorry to hijack the thread lol)
They use a double sided tape that hopefully comes with your replacement screen , I tried to replace a water damaged screen and it really wasn't a fun process
Sent from my HTC PH39100 using xda premium
It didn't fall very far..
Yeah when mine fell I had it in a shirt pocket, bent over to pick something up and it slid out, fell about a foot and a half..directly onto the search button corner on ceramic tile. Crunch. I ordered a new panel from tmart.com .. I got a confirmation email back on the 4th saying its been shipped via usps.. should be here soon. I hope it comes with everything I need - cost me about $50.00 with the shipping and everything. I paid the extra 3 bucks for insurance lol..
bproulx said:
Yeah when mine fell I had it in a shirt pocket, bent over to pick something up and it slid out, fell about a foot and a half..directly onto the search button corner on ceramic tile. Crunch. I ordered a new panel from tmart.com .. I got a confirmation email back on the 4th saying its been shipped via usps.. should be here soon. I hope it comes with everything I need - cost me about $50.00 with the shipping and everything. I paid the extra 3 bucks for insurance lol..
Click to expand...
Click to collapse
So, how was the installation process? And did it come with the adhesive? I'm going to buy it from that site as well
And then it was fixed..! FTW!
Ok sorry for the delay getting back to you guys.. been frantically waiting for the screen to clear US customs (ugh) and arrive, which it finally did today. I was able to get my hands on it at about 3 this afternoon, but I wasn't able to actually look at it until about an hour ago..
So.. I open the package, big grin on my face..and the first thing I notice is that the glass is AT&T branded. Funny, considering I'm in Canada and using Rogers..but hey a digitizer by any other name...and all that. So! I open the bag that my "tools" came in.. There are 2 blue plastic tools, one a prying tool and one looked a lot like a guitar pick. Cool. There are also 2 screwdrivers included, and I'm momentarily excited, until I realize they're just tiny torqx bits. The Raider uses TINY philips head screws, so those were useless. I put them into my tiny tool set..for later consideration.
Back to the screen. Looks like it the real deal, so I watch half of the teardown vid on youtube.. As mentioned in an earlier post it isn't an english-language vid so aside from seeing the locations of the screws and the methods of levering off the internal components, there's no exchange of information going on. I would like to mention however that the video kind of glazes over the locations and removal processes for some sensitive connections, so having only experienced laptop repairs personally.. I was in fairly uncomfortable and unfamiliar territory - but I was determined.
I tried several ways at getting the phone down to its base components, and finally succeeded in locating the panel's ribbon connector interface on one of the phone's circuit boards. I had to remove the back of the phone, pull the batt, sim and sd, and pull the 4 main screws that lock the housing down onto the phone.. From there its a matter of levering off the black plastic shell and whats underneath is a whole lot of tech in a very tight space. There were 3 or 4 wires I had to disconnect, about 15 tiny screws in 3 different lengths, and then when all was said and done I had to pry the busted panel off using the supplied blue lever tool (pretty handy, actually.) and then lift the lcd away from the metal housing enough to slide the old connector out and the new one through.. This was a very tricky process - I drink way too much coffee to hold completely steady for long..lol.. Finally got it all through, but by this time I had smudged the inside of both glass surfaces pretty badly and it took some serious mechanical dexterity to hold the surfaces and wipe them down without wrecking any of the flapping, loose circuit boards, screens, etc.. it was a frightening experience.. I won't lie.. I definitely feared the worst possible outcome given my limited experience.
So.. the panel's ribbon cable is inserted, the white clip back down securing it.. I manage after several attempts to remember how to put the puzzle all back together, and after about 45 minutes of messing with it I had a visually complete phone again. I hit power, and miracle of miracles the HTC logo flashes on the screen.. I'm hopeful..
The phone boots up, looks great (aside from a few smudges I missed on the inside..grr) so I start touching the screen and here's where we have the first problem..lol.. its recognizing that I'm touching the screen..but not really accurately.. it seems to be that there are dead areas.. So now I'm thinking I broke something..lol..
Smoke break.
Took it all apart again, forgot to clean the smudges, removed and re-seated all the connections, and about 15 minutes later I had it back together again. I booted it up and waited.
Success!! It sees where I'm touching accurately now - I think the ribbon must have moved while I was putting it back together, I was shifting things a lot as I was trying to figure it all out, so I must have stressed the cable enough to move it slightly in the slot.. that, or I didn't have it all the way in / straight the first time I did it. Either way, it works fine now. I was successful on the 2nd attempt, and now the only difference is that this glass feels..rougher? less smooth? not sure how to describe it.. it feels different, anyway.. and the at&t logo of course. Aside from that, you'd never know it was in pieces an hour ago..lol.
Would I do this again? ..I hope I don't have to. Its not impossible, but man, if you're going to try this BE SUPER CAREFUL!! lol..
edit: and no - it didn't come with the double sided tape, but it seems to be staying without having to replace it.. it wasn't too hard to remove it from the panel, but getting it back on straight took some finesse.. lol.. it comes apart easier now when you're tryingn to disassemble it..but seems to be holding together fine on its own.
travisxcore said:
Send it to HTC then? You get a 1 year warranty when you buy the phone.
Honestly, I think Corning had another incident of releasing faulty glass. I've dropped mine numerous times, from pretty high up and I don't have a single scratch on my phone.
Click to expand...
Click to collapse
Corning makes the glass on the Raider/Vivid?
I would suspect it to be more sturdy if its corning, my SGS has been without a screen protector and still does not have any scratches. Yes i know SGS is Gorilla Glass and this is not but i would think it would be stronger.
@ bproulx
You should take it apart again and make a tutorial . I hope i never have to go though what you did. Knock on wood.
lol..might take it apart again..
So..I have smudges on the inside of the glass. Stupid sweaty fingers. Now I'm tempted to pull it apart again ..but not far enough to make a tutorial lol.. besides.. I'm glad I didn't have a camera on me - you guys woulda had a good laugh at me breaking into a sweat trying to pry loose the glass panel the first time..lol. I know it was already broken but (a) I was trying not to cut myself on it and (b) I was also trying not to break the lcd underneath. Which I believe also has smudges on it. Oi.. I guess I'll have to get in there and clean it. Probably not tonight tho. I'm just glad the thing still works - I was scared I was going to bust something. There are a LOT of little things in there. For the record the CPU looks neat. Its smaller than a sim card, a little bigger than a micro sd. Pretty impressive.
bproulx said:
So..I have smudges on the inside of the glass. Stupid sweaty fingers. Now I'm tempted to pull it apart again ..but not far enough to make a tutorial lol.. besides.. I'm glad I didn't have a camera on me - you guys woulda had a good laugh at me breaking into a sweat trying to pry loose the glass panel the first time..lol. I know it was already broken but (a) I was trying not to cut myself on it and (b) I was also trying not to break the lcd underneath. Which I believe also has smudges on it. Oi.. I guess I'll have to get in there and clean it. Probably not tonight tho. I'm just glad the thing still works - I was scared I was going to bust something. There are a LOT of little things in there. For the record the CPU looks neat. Its smaller than a sim card, a little bigger than a micro sd. Pretty impressive.
Click to expand...
Click to collapse
I've taken apart laptops (MacBooks at all) and successfully reassembled them so I think I'm up to the job. I'm reaaaally thankful that it says AT&T at the top and not HTC like the pic shows (since I'm on att).. Another question though, did you successfully get the "void" plastic piece back over the screw? Because, I want to keep this phone as "under warranty" as possible
Getting better at taking it apart..lol..
Chism87 said:
I've taken apart laptops (MacBooks at all) and successfully reassembled them so I think I'm up to the job. I'm reaaaally thankful that it says AT&T at the top and not HTC like the pic shows (since I'm on att).. Another question though, did you successfully get the "void" plastic piece back over the screw? Because, I want to keep this phone as "under warranty" as possible
Click to expand...
Click to collapse
No, the little void sticker on mine was less like a sticker and more like... glue, with paint on it.. lol.. it just flaked apart when I tried to lift it.. but I wasn't concerned with preserving it. Maybe if u use an x-acto or something like that you can lift it intact..? Let me know how you do.
I started getting some random touch input glitches yesterday, and today they got worse.. then my son spilled hot coffee on me and I dropped my phone on the carpet where it of course popped apart..lol..and then when I booted it back up I had some *major* touch glitches.. it was seeing input higher up than the actual contact point, and just acting real buggy..the phone was lagging.. so I took it apart again, completely.. took my sweet time reassembling it this time - I even got out the micro-fibre cloth and cleaned all the glass, and voila.. this time - its like new. I can already tell its put together right this time, which tells me something wasn't quite right before - I'm guessing I didn't get the ribbon cable seated properly before.. there are a lot of tiny, offset contacts on the end of that little cable. Anyway, I guess the moral of the story is screw warranties, and the more times you disassemble your phone the better you get at it.. lol.. it wasn't anywhere near as intimidating this time around. Felt kinda easy, actually. I think I just psyched myself into thinking it would be hard to do the first time around.
I do miss my original glass tho.. I'm thinking about contacting HTC and ordering an oem panel lol.. this one feels.. grippy. The HTC one felt smooth as silk.. I dunno this one kinda feels more like window glass. Meh.. better than a broken ghetto phone. At least now I can whip it out in public without hanging my head in shame and peeking around to see who's looking at my ugly screen. I never even tried HTC directly..I just googled the part and went with the one with good reviews..
OMFG...FML..
Sooo.. I got angry at my Raider today.. started doing the weird touch input glitches again after a battery pull, got frustrated and slammed my phone down on the table in anger...and.... smash. Brand new panel is now ten times as shattered as the old one was. AND...now the phone won't even light up. AND..it looks like I may have cracked the actual LCD this time.. just a small crack at the very bottom - wouldn't even be visible with the shell on the phone.. but.. I'm not very optimistic. I get absolutely nothing on my screen when I boot the phone, all I get is one haptic "bump" and thats it. Nada.
Sooo... looks like I need a new phone. Again.
Lame.
There goes $600.00
....sigh.
Anyone wanna donate an old android device to a guy who's now really really sad and has no phone? LOL.. why did I give away my legend????
Not giving up my phone!! LOL!
Ok so I decided to try my luck at replacing the LCD as well as the busted digitizer that I just re-broke..lol.. back to tmart, and ordered both. I really wish I could have found the whole assembly pre-built, but the only company I found selling both as a single unit had a minimum order of 5 pcs. Out of my price range for repairs, although with my track record maybe it wouldn't have been a bad idea? lol.. anyway, I just bought both parts from tmart and am still waiting for one of them to show up. The good news is I was able to replace the LCD already. It really is just held in there with tape. Like.. there's nothing really holding it all together..you'd think with all those screws and tabs they could have come up with a better way?? Ah well. I have a display again, but until I can get the digitizer and install it I'm without input.. so I can just watch the phone boot and then sit on my lock screen. Or boot into recovery mode and use the vol and power buttons to mess about.. But why..lol. I'll just wait.
I'm just happy that nothing else seems to be affected. I had my alarm going off still with no screen, so that tipped me off that everything else should still be ok. I won't know for 100% certain til I complete the repair, but it looks promising. I picked up a used HTC Magic (ugh) from kijiji for $80 and it came with 3 batteries, 3 chargers, 3 usb cables, 3 leather cases, and a bunch of other crap in threes. Just so I'm not completely without a phone in the meantime. Overall not bad for $80 but man is this phone slow. I installed a custom rom **THANKS XDA!!** on it and it improved the performance and look of the OS a little, but it lags a lot even overclocked when just typing a text.. I can't wait to get my phone back!!
Aside from the screens, this phone is pretty tough. I slammed that sucker down pretty hard that day.. Cmon HTC - why didn't you give us gorilla glass on a $600 LTE phone!?!?!?!? I wish I could find an aftermarket panel that was made from gorilla glass. That would totally rock!
Yeah, i really wish they would've put gorilla glass on it. I used to have the atrix and ive dropped it on tile floor at least 3 times... Nothing. Keys in the same pocket as phone.. No scratches at all.
I didn't want to try my luck, so I just got a replacement vivid
I just noticed this evening that I have a little bulge under my SIM slot. The rubber protrudes about 1mm, and is about 1/4" long. It happens to be exactly above where my ring finger rests when I hold my phone, as if my finger (over the past 6 days) has forced the separation. It's nothing a bumper or case won't fix -- but I don't have a bumper or a case.
Hopefully it's an isolated case **He naively says starting at the screen lift on his Nexus 7**
ralexand said:
I just noticed this evening that I have a little bulge under my SIM slot. The rubber protrudes about 1mm, and is about 1/4" long. It happens to be exactly above where my ring finger rests when I hold my phone, as if my finger (over the past 6 days) has forced the separation. It's nothing a bumper or case won't fix -- but I don't have a bumper or a case.
Hopefully it's an isolated case **He naively says starting at the screen lift on his Nexus 7**
Click to expand...
Click to collapse
I dont see it. Can you get a closer picture?
Sent from my GT-P7310 using xda premium
ctowne said:
I dont see it. Can you get a closer picture?
Sent from my GT-P7310 using xda premium
Click to expand...
Click to collapse
Buy specs mate. Or get a better monitor.
Oh nevermind I see it now. I would send it back. He said under so i was looking under. That is more like above it.
Sent from my GT-P7310 using xda premium
Looks like the rubber band warping. Not sim slot.
I ordered a nexus 4 and all I got was bo.
Yeah, that looks like a clear defect. I'd definitely have Google replace it.
I've had mine for over a week. It doesn't have that issue. Thank God.
That's a definite defect. Get a replacement ASAP.
Sent from my Nexus 7
At least it still works mine is lifeless
Hi
Might just be clip on the back cover that hasn't engaged. Can you clip it back in by squeezing the back at that point against the front?
Regards
Phil
PhilipL said:
Hi
Might just be clip on the back cover that hasn't engaged. Can you clip it back in by squeezing the back at that point against the front?
Regards
Phil
Click to expand...
Click to collapse
Nah, it's surprisingly stubborn. I've put quite a bit of pressure trying to "pop" it back into place to no avail. I really do hope this isn't a mass problem. I'm going to do an RMA (also have the rattle & hiss). The next one I'll have a case from Day 1.
Hi
ralexand said:
Nah, it's surprisingly stubborn. I've put quite a bit of pressure trying to "pop" it back into place to no avail. I really do hope this isn't a mass problem. I'm going to do an RMA (also have the rattle & hiss). The next one I'll have a case from Day 1.
Click to expand...
Click to collapse
The rattle is just the plastic lens in the camera related to auto focus, a lot of phones have the same rattle, search for "camera rattle". Hiss is caused by the DC-DC power converters in the phone, it's a known issue with low power equipment such as mobile phones, just do a search for the terms "dc dc converter audible noise". These are not faults, just side effects of the technology that most people will ignore or not notice.
Such is the variable nature of these components you may get another phone that appears better or just the same or even worse, but very likely the rattle will always be there as that is just how the cameras are at rest with nothing powering the magnetic servo of the lens.
Obviously the bulge in the side of the case shouldn't be there, certainly a reason to get it replaced.
Regards
Phil
OP - I finally received my phone yesterday and noticed that I too have the same little bulge. Mine is on the opposite side of the phone. It does look like it's just a clip that didn't engage. However, like you, I tried to push it in to no avail. Since there is nothing else wrong with my phone at all I am holding off on sending it in for an RMA because I'd be afraid to get a phone with worse defects. This one is so minimal that I can live with it. Especially since I REALLY have to look for it to see it.
With that said, I'm contemplating just removing the backing, which I have read is super easy (just remove the two screws at the bottom and the sim tray and it pops off). I was thinking about doing this to inspect that little section to see if something is just protruding a tiny bit that can be easily corrected. I'm going to wait until I see others have successfully removed the backing before attempting it myself.
Just wanted to let you know that you are not alone.
UPDATE: I called Play Support and told the rep about the issue. He said I'm not the first person to have the small bulge and recommended an RMA since it's considered a defect so I went that route.
I returned a Nexus 7 that had the same problem. There was no screen lift, so I hesitated, but after taking the back off and seeing that internal components were pressing the bezel outwards (and the screen had been attached onto the already-bent bezel, leaving the bulgey spot without any adhesive to speak of even if I could get the bezel straight) I decided I didn't want to wait for dust to start creeping in and took it back. Glad I did, my replacement was perfect. Hope you get the same result with a new N4 (whenever they get around to having a new one for you :| ).
Damn I have the buldge to Don't know if i'm just noticing or if it's been there all along. I've decided i can live with the tiny amount of hiss in the ear piece and the camera rattle (which i've been told and believe is normal and not a defect). Can't decide if this is something that'll worsen over time or just live with this in fear of getting a device with worse issues. DOH
marnel47 said:
Damn I have the buldge to Don't know if i'm just noticing or if it's been there all along. I've decided i can live with the tiny amount of hiss in the ear piece and the camera rattle (which i've been told and believe is normal and not a defect). Can't decide if this is something that'll worsen over time or just live with this in fear of getting a device with worse issues. DOH
Click to expand...
Click to collapse
Don't fret. I called Google about this issue since I have it too. The rep told me he had a few reports of this and recommended an RMA for it. It won't get worse but if it does bother you just call and have them send you a new one. The process is really easy. I've done this in the past with other Nexus devices as well. They send you a new one within 3-5 business days and put an auth charge on your card for the full price of the phone. Then, when you get the new phone you put the old one in the box and send it back to them. When they receive the phone they remove the auth hold. This way you are never left without a phone.
Anyone opened theirs up?
Sent from my Nexus 4
I don't see anything about this on the first pages, but has anyone had any screen misalignment issues? I opened my Dev Edition today and noticed the top left of the screen catches your finger. I'm thinking of getting an exchange but I'm worried if my next one will have this issue since it will take a week or more to get another one . Included pictures taken with my old Atrix.
I'm tempted to wet sand it as I don't want to wait on another phone, but I doubt the glass would turn out well.
hxxp://i.imgur.com/NubXB41.jpg ( Other pic showing misalignment )
emailer33 said:
I don't see anything about this on the first pages, but has anyone had any screen misalignment issues? I opened my Dev Edition today and noticed the top left of the screen catches your finger. I'm thinking of getting an exchange but I'm worried if my next one will have this issue since it will take a week or more to get another one . Included pictures taken with my old Atrix.
hxxp://i.imgur.com/NubXB41.jpg ( Other pic showing misalignment )
Click to expand...
Click to collapse
Looks like your grill is misaligned not your screen. I circled the area in your picture. See how that plastic should be flush with the grill? That's what looks to be off.
You are correct, I see now that I am able to feel the over hang on the opposite side. Can anything be done about this? Would it be able to be moved? Or should I just RMA it and wait (1 day old).
If it really bothers you just get the phone exchanged
exchange !
Yep my first and second htc one have/had this.
Returning number 2 - with both of them and every one ive had a look at in shops it is the top left.
Either the top left EDGE, or the top left ridge of the screen below the speaker grill.
Exchange is the only way to correct that matey. If you try taking it off and gluing it back on, you WILL have problems. . . 99% Sure on this anyways. . . Sorry to put a negative on it. . .
Yep to all the above. There are perfect units just having some bad batches.
Well that sucks, thanks guys. Here's to hoping the next one will be better.
Got same problem on mine - going to exchange it with Phones4U on Thursday.
emailer33 said:
I don't see anything about this on the first pages, but has anyone had any screen misalignment issues? I opened my Dev Edition today and noticed the top left of the screen catches your finger. I'm thinking of getting an exchange but I'm worried if my next one will have this issue since it will take a week or more to get another one . Included pictures taken with my old Atrix.
I'm tempted to wet sand it as I don't want to wait on another phone, but I doubt the glass would turn out well.
hxxp://i.imgur.com/NubXB41.jpg ( Other pic showing misalignment )
Click to expand...
Click to collapse
One of many issues with HTC. quality control with them is in the **** bucket. Mines has rough edges around the cutouts and a few ****ed pixels. I will be exchanging the **** as many times as it takes till a good one lands on me.
Wow! Is it just me or I am hearing lots of problems on the dev edition units? Now I'm worried what mine might look like when I get it.
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
daniel4653 said:
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
Click to expand...
Click to collapse
sorry should have said, no tempered glass or any screen protector applied.
have no problem with that.
only have that popping sound when using tempered glass before. changed to plastic screen protector and no sound anymore
ah ok thanks for replying, must have just been very unlucky. Cheers.
MatTechGuy said:
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
Click to expand...
Click to collapse
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
MeggaMortY said:
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
Click to expand...
Click to collapse
Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
t3project said:
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
Click to expand...
Click to collapse
It happened to me when turned off with no s-pen in, no screen protector, no case.
Mr. Orange 645 said:
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
Click to expand...
Click to collapse
agreed.
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
---------- Post added at 11:44 AM ---------- Previous post was at 11:38 AM ----------
MatTechGuy said:
Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
It happened to me when turned off with no s-pen in, no screen protector, no case.
agreed.
Click to expand...
Click to collapse
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
MeggaMortY said:
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
Click to expand...
Click to collapse
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
MatTechGuy said:
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
Click to expand...
Click to collapse
Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
MeggaMortY said:
Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
Click to expand...
Click to collapse
I bought it directly from the Samsung online uk store. There was a discount direct from Samsung for students/people who work in certain industries so it could be bought for £699 (£200 off), but also they were offering £150 cashback bringing total down to £549, plus cashback by going via a cashback website meant i would have had it for around £504, also they were doing trade in so people could get even more off up to another £150.00 bring cost down to £399, then people got the samsung game deal thingy, don't play games myself but people can get a Fornite theme by downloading Fornite playing 3 games then you get the free theme, kids going bonkers for the theme, people selling the theme upto £100. So people could have the phone at a bargain price.
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
MeggaMortY said:
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
Click to expand...
Click to collapse
feel for you, such a shame and disappointing to happen a second time, it's a great phone, i did not want to risk it so sent second one back too. Fingers crossed you won't have any issues. Mine was happening regularly so like you say just keep an eye on it.
I don't have that issue even with the tampered glass on my phone.
Sent from my SM-N960U using Tapatalk
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
I can replicate this when I clean my screen with a microfibre cloth. It happens on pretty much all of the screen. I believe I can also see some light streaks in the screen when this happens. The popping sound happens regardless of the temperature of the phone. Will have to inspect it more to see if I can spot any other issues with the screen. I got mine in the UK just over a week ago. Apart from that I think the phone has been great so far. Not sure whether to replace it.
glad i sent mine back now to be honest, personally i would send back, as you say everything else is great apart from the screen popping sound. The worry for me is the screen might cause issues further down the road, screens are the biggest issue with mobile phones and manufacturers are quick to blame user and deny warranty.
elliwigy said:
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
Click to expand...
Click to collapse
My Unlocked US Note 9 does it too. Mine mainly does it on the right side near the middle. It's not enough for me to warrant sending it back; it still works fine and I don't see any screen issues when pressing on the screen. Also I bought mine used so I'm guessing the screen was replaced. If it gets worse, I guess I'll fix it then.