Unable to contact location service to update your current location - One (M7) Q&A, Help & Troubleshooting

I unlocked my Rogers HTC One the other day and now I'm seeing this error when I try to use location aware apps such as the camera and when I refresh my weather. GPS seems to work fine in apps like maps but the phone no longer seems to know where I am. Any ideas? This is annoying and also means my camera is no longer creating events based on my location.

Having the same issue, with my still stock HTC one. Anyone has a solution? :/

There is another thread on here reporting same problem and have seen this mentioned on other forums too.
It seems to be a bug in the latest app updates from Google. Don't think there is a fix for this yet but some users reported a factory reset fixes the problem, but I am hoping for a quick fix from Google rather than resorting to reset
It is very frustrating tho! Btw I'm also on stock Rom
Sent from my HTC One using xda app-developers app

i had the same weather problem and waze just crash whenever i open the app
decided to factory reset and all is fine now

sebastianwfh said:
i had the same weather problem and waze just crash whenever i open the app
decided to factory reset and all is fine now
Click to expand...
Click to collapse
If you now soft reset your device does Google Location Services stop working again?

Related

Location problems?

My phone can not determine my location over WiFi or mobile internet. It does not work with the HTC weather widget on blinkfeed (just constantly shows no weather data available and annoys the **** out of me) Google maps or Google news and weather. All settings have been configured the only thing I haven't tried is GPS.
Im really annoyed as location apps were great on my s3 and my last HTC phone the hd2.
Anyone suggest what might be causing the problem? I wouldnt mind manually typing my location in but that doesn't alter (or at least I can not find a way to) the blinkfeed weather widget
Any help appreciated, I have had a good look through this forum so sorry if this is duplicated elsewhere.
Sent from my HTC One using xda app-developers app
-josh- said:
My phone can not determine my location over WiFi or mobile internet. It does not work with the HTC weather widget on blinkfeed (just constantly shows no weather data available and annoys the **** out of me) Google maps or Google news and weather. All settings have been configured the only thing I haven't tried is GPS.
Im really annoyed as location apps were great on my s3 and my last HTC phone the hd2.
Anyone suggest what might be causing the problem? I wouldnt mind manually typing my location in but that doesn't alter (or at least I can not find a way to) the blinkfeed weather widget
Any help appreciated, I have had a good look through this forum so sorry if this is duplicated elsewhere.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I did have a problem in the first 24 hours of use - no location showing. Eventually I checked all locations settings were <ON> and then ran maps. For the first time I saw the GPS icon flashing and I did get a location.
Hope that helps....
Yeah a hard reset sorted it. Don't know what happened the first time, all settings were exactly the same as the second time I set it up, weird.
Sent from my HTC One using xda app-developers app
Afraid I have the same issue Anyone figure out how to fix this short of a hard reset?
lysergic said:
Afraid I have the same issue Anyone figure out how to fix this short of a hard reset?
Click to expand...
Click to collapse
I had the same problem. Made sure location services were all checked and then just soft resetted and it finally appeared.
Disable the Fast Boot option in Settings. Then reboot.
Worked for me.
stratplayer said:
Disable the Fast Boot option in Settings. Then reboot.
Worked for me.
Click to expand...
Click to collapse
I've tried all above, but no success.
It worked for 10+ days, then last 4 days I only get "MY LOCATION" or "CURRENT LOCATION" in BF or Weather app.
It was very good first ten days, and extremly precise. I'm still on .13 version.
Anybody still having this issue or similar??
It's a known Google problem with about 6 threads here discussing the problem. Google is working on a fix.
stratplayer said:
Disable the Fast Boot option in Settings. Then reboot.
Worked for me.
Click to expand...
Click to collapse
Disabling Fast Boot worked for me too
My Blinkfeed only has United States option
Im in the UK and I am pretty sure my One is an import. It only has United States in the Blinkfeed drop down so I get no UK topics and services.
Does anyone know a solution?
Much appreciation
K

[Q] Location detecting error !!

Hi people !
Since few hours ago I get a error in google maps which says please enable a location services in the setting. It used to be fine before that.
The wireless option is checked, gps is off as always. Also the option for accessing is on in accounts and services. All other apps are also having problem finding my location while connected to a wireless network/LTE/3G.
I googled every where and couldn't find a solution.
I uninstalled/erased user data/restarted google maps and also turned off and on my phone, still no help.
Any solution to this ? Thank You !!
amir88 said:
Hi people !
Since few hours ago I get a error in google maps which says please enable a location services in the setting. It used to be fine before that.
The wireless option is checked, gps is off as always. Also the option for accessing is on in accounts and services. All other apps are also having problem finding my location while connected to a wireless network/LTE/3G.
I googled every where and couldn't find a solution.
I uninstalled/erased user data/restarted google maps and also turned off and on my phone, still no help.
Any solution to this ? Thank You !!
Click to expand...
Click to collapse
Unfortunately no solution, but I can report the same problem.
After trying everything without success, I did a factory reset. Now Google maps location via network is working again, but other services still have problems, such as news&weather, browser location etc.
I guess there was a bug introduced with some of the new Google apps...
Gesendet von meinem HTC One mit Tapatalk 2
Thank you for your response.
So even no luck after the factory reset ? Then I guess the best solution is to contact Google directly and report the porblem.
I think I got this problem after updating google search
Anyone else having this problem or has a solution to it ?
I am also having this problem. Just started today. I updated some Google apps recently too.
I've tried everything but a factory reset but still no luck. If it's a bug I hope they release an update soon
Sent from my HTC One using xda app-developers app
Same problem here in Canada. I wonder it is related to the roll out of their new Google location services : http://mashable.com/2013/05/15/google-location-services/
Same problem here since a few days! Hoping for a fix soon.
So I guess it's a common problem.
When I turn on my GPS instantly, even indoors, maps finds my location right away. I guess it's probably a small bug.
İ have same issue too. Last night have had taken some pics.all have sattelite info . But this morning get some pics doesnt have any info.
By the way facebook doesnt shows location info on my posts.
Neighter instagram so on. .from turkey
---------- Post added at 11:03 PM ---------- Previous post was at 10:47 PM ----------
When I turn on GPS pics can have coordinats even there is no GPS signal.
It's an issue caused by the latest Google search update. I have the same issue on my phone. Beautiful widgets is draining my battery because it can't find a location. Really frustrating.
how strange, i did not make any update.
Same problem here with my htc one. After going back to factory settings it worked fine for a couple of days. But now the troubles are back again. Really frustrating. I can imagine it has something to do with an update of Google search. It was updated May15th. Approximately then the trouble started. Come on google!
Sent from my Nexus 7 using xda app-developers app
my problem has occurred after 19/05/2013 00:05
no update,installed nothing.
Good news!
Hi everyone,
Couldn't see an update on this anywhere so thought I would share this with you as I've come across this post which is some good news saying this location problem is fixed:
http://productforums.google.com/forum/#!topic/mobile/LEPcl9e3dYE[1-25-false]
Hi folks,
Thanks for your help and patience while we investigated your reports.
We've determined that for some users running Android 4.1, the latest update to Google Play services caused Google's location service to stop working in some cases.
For those specific users where Google's location service wasn’t working correctly, we pushed an update which fixes this.
To get the update:
1. Open the Play Store app (version 4.1.10) on your device
2. Restart your device after 1-2 minutes
To verify that the fix has worked, you can open Google Earth, which should give a location fix after you restart the device.
Note:
- Your device will need an active network connection in order for these steps to work.
- You may have to wait a couple of days to receive version 4.1.10 of the Play Store app.
- To check your version of the Play Store app: Open the Play Store app. Touch Menu (three dots at the top), then select Settings. Scroll down to the bottom of the screen to see your 'Build version.
Click to expand...
Click to collapse
My ONe still hasn't received the Play store update to 4.1.10, but at least they have found the problem and hopefully in a couple of days our devices should be working again
l3mm said:
Hi everyone,
Couldn't see an update on this anywhere so thought I would share this with you as I've come across this post which is some good news saying this location problem is fixed:
http://productforums.google.com/forum/#!topic/mobile/LEPcl9e3dYE[1-25-false]
My ONe still hasn't received the Play store update to 4.1.10, but at least they have found the problem and hopefully in a couple of days our devices should be working again
Click to expand...
Click to collapse
Here you go guys, fixed the problem for me. I went to App settings, uninstalled ALL updates for Google Play Store then installed the new version. Probelm solved. LINK HERE
I hope this doesnt break any rules, just trying to help.
You can Thank me if it works! :good:

[Q] Push Notifications not working well?

Hey guys, so I just got the S5 a couple of days ago and I love it. However, I'm having some problems with the push notifications of certain apps not coming through, yet they do easily on my Nexus 7. They weren't a problem on my Nexus 5, but I have no idea why it's not working properly on a brand new phone like the S5. Each of the apps, like Facebook, Instagram and Snapchat to name a few, are all listed to push notifications and they're set in the main Android settings, so I have no idea. Anyone else have the same kind of issues like me?
To note, I've already factory resetted my phone several times, cleaned out the data, caches, etc and still no use. I am rooted though, but I doubt that should make a huge difference, right? And right now, I'm not using Xposed framework, but before when I first noticed the issues, I was. Thanks in advance!
Taking a longshot here...but have you updated that Samsung Push Service app through the Play Store (and all other apps for that matter)?
raynan said:
Taking a longshot here...but have you updated that Samsung Push Service app through the Play Store (and all other apps for that matter)?
Click to expand...
Click to collapse
Yes, those are all updated.
shadowninja23 said:
Yes, those are all updated.
Click to expand...
Click to collapse
if you used Titatium backup to restore any apps that use push, that could be your issue. I restored facebook, instagram , snapchat etc and the push never works when i restore, you need to clear the app out, and just login new for each push app.
eatonjb said:
if you used Titatium backup to restore any apps that use push, that could be your issue. I restored facebook, instagram , snapchat etc and the push never works when i restore, you need to clear the app out, and just login new for each push app.
Click to expand...
Click to collapse
Yeah, I did that initially, but that was the first time I got the phone. Now, I've been clearing out the caches and data for each app, uninstalling it and reinstalling it from the Play Store, but still some of the apps don't have the push capability unless I was just in the app or still in it. Some of my problem apps are GroupMe, Snapchat and Instagram. When I had my Nexus 5, that wasn't the issue at all.
Is there anything else I can do to fix this issue?
Did you ever find a fix for this issue? I'm having the same problem...
shadowninja23 said:
Yeah, I did that initially, but that was the first time I got the phone. Now, I've been clearing out the caches and data for each app, uninstalling it and reinstalling it from the Play Store, but still some of the apps don't have the push capability unless I was just in the app or still in it. Some of my problem apps are GroupMe, Snapchat and Instagram. When I had my Nexus 5, that wasn't the issue at all.
Is there anything else I can do to fix this issue?
Click to expand...
Click to collapse
shadowninja23 said:
Yeah, I did that initially, but that was the first time I got the phone. Now, I've been clearing out the caches and data for each app, uninstalling it and reinstalling it from the Play Store, but still some of the apps don't have the push capability unless I was just in the app or still in it. Some of my problem apps are GroupMe, Snapchat and Instagram. When I had my Nexus 5, that wasn't the issue at all.
Is there anything else I can do to fix this issue?
Click to expand...
Click to collapse
mnewsome said:
Did you ever find a fix for this issue? I'm having the same problem...
Click to expand...
Click to collapse
Check out TB Restore Fixer on the app store. I noticed that when I did Titanium Backup restore, some of my apps were not working correctly and I couldn't reach certain parts of my storage, etc. After I ran it, it seemed to have straightened everything out. (Requires root, of course)
Hope this fixes your problems!
Same problem
I first started having this issue a week ago. I checked all the setting, factory reset, and I ended up switching out the Galaxy 5 through Sprint yesterday. E-mails and FB messenger app was working on data while I was driving home and I thought the problem was fixed. I reinstalled all the apps I was using and over night let the phone charge. When I woke up this morning I noticed two of the folders I made were removed and a widget for S Health replaced the folders spot. Thinking nothing of it I removed the widget and made it to work this morning to find out I had 3 e-mails waiting, a notification on facebook, and another message through FB messenger that did not come through this morning. I am receieving notifications if im on wifi but not through the data now and this is a new phone. I think this may have something to the 4.4.4 release but this is bugging me. Any new suggestions?
I have seen issues with sprint where phone calls are fine but data wont work in certain areas of the city unless you turn data roaming on it apears that the signals are ok for voice but not for data in thoes areas
Sent from my SAMSUNG-SM-G900A using Tapatalk
Data roaming is checked on, I did go in today and saw a roaming guard on data and turned it off but nothing yet. It's been two months and my push notifications are still not working. Figure I'd come here and bump again.
Im having same issue looks like no one has a solution for this... I get all my notifications while im on wifi but soon as im on data i stop getting some notifications. Very frustrating.

[Q] No sound or speeh during calls

Hi!
I have been facing a new problem since this morning on my HTC One M7 running ARHD. When I am attempting to make a regular phone call I am not getting any dialer tone, the receiver answers my call but there is no sound being sent from my phone to him nor I can get any sound from the person I am calling. I tried making varioud VOIP calls thorugh Viber, Google hangouts etc. they seem to be working perfectly. What could be the problem!?
PS: This is urgent, as I need to get my one and only phone working to make phone calls!
yashodhan92 said:
Hi!
I have been facing a new problem since this morning on my HTC One M7 running ARHD. When I am attempting to make a regular phone call I am not getting any dialer tone, the receiver answers my call but there is no sound being sent from my phone to him nor I can get any sound from the person I am calling. I tried making varioud VOIP calls thorugh Viber, Google hangouts etc. they seem to be working perfectly. What could be the problem!?
PS: This is urgent, as I need to get my one and only phone working to make phone calls!
Click to expand...
Click to collapse
Clear Play services and Google Services Framework data and restart.
srideep said:
Clear Play services and Google Services Framework data and restart.
Click to expand...
Click to collapse
Excellent advice srideep!
Yesterday I started experiencing the exact same problem as yashodhan92: No audio in either direction of the call. In the past a simple reboot has solved the problem but this time it didn't work. And just like the OP, VoIP services worked normally. I was hesitant to perform a Clear all data but felt I had nothing to lose after a day and a half without the ability to make or receive calls with the native phone app. I performed the clear data and rebooted. Phone is back! Thanks a ton!
FYI, I have an HTC One M7 running MaxHD 42.0.0 (Android 4.4.3/Sense 6.0)
Problem solved !
Had the same problem , and the solution provided works like charm . Wondering what would be the cause .
Where do I go to clear play services and Google services framework data?
srideep said:
Clear Play services and Google Services Framework data and restart.
Click to expand...
Click to collapse
amyklam said:
Where do I go to clear play services and Google services framework data?
Click to expand...
Click to collapse
Settings > Apps
Anybody got any more to offer on this??
The above fix gives me one or two calls then the problem is back. Htc support say to clear the data within the phone app. Also gives one or two calls relief then fail again.
Likewise factory reset, reported on telstra crowdsupport that this is only a temporary fix.
Htc support say they have had many hundreds of calls since Saturday, all htc one M7, all android 4.4.3, all Telstra AU customers.
Can anybody help?
..Neil
HTC One M7 issue
My HTC One M7 is experiencing this issue reported recently for Telstra Australia users. How do you clear the data for the phone app?
App Data clearing
jamesling1964 said:
My HTC One M7 is experiencing this issue reported recently for Telstra Australia users. How do you clear the data for the phone app?
Click to expand...
Click to collapse
To clear the data for the phone app (or any other except Google Play Services)...
Tap Settings
Tap Apps
Scroll right to the All tab
Scroll down until you find the app you want, or tap the magnifying glass and enter the name (e.g. "Phone")
Tap on the App name
Tap Clear Data
Done.
For Google Play Services, after tapping on the App name, tap the Manage Space button, then Clear All Data button.
Folks have recommended clearing data for Phone, Google Play Services, Google Play Store, Google Services Framework. These are all harmless (you might be re-asked for some permissions). But my testing shows that it is a temporary fix, likely because the Google apps reload the offending bug. I suspect we'll have to wait for a fix from HTC or Google.
Clearing Cache or data is often a good way to sort Android app problems, but bear in mind that any local data relating to the app will be lost, such as accounts/logons, media, high scores etc. so progress with caution and use your backups first.
Tactical fix:
Disable Google Services Framework.
Reboot
This will cause issues with Google Play Services (and possibly other applications), however it at least allows the phone to make/take calls.
yashodhan92 said:
Hi!
I have been facing a new problem since this morning on my HTC One M7 running ARHD. When I am attempting to make a regular phone call I am not getting any dialer tone, the receiver answers my call but there is no sound being sent from my phone to him nor I can get any sound from the person I am calling. I tried making varioud VOIP calls thorugh Viber, Google hangouts etc. they seem to be working perfectly. What could be the problem!?
PS: This is urgent, as I need to get my one and only phone working to make phone calls!
Click to expand...
Click to collapse
Does not work, but.
srideep said:
Clear Play services and Google Services Framework data and restart.
Click to expand...
Click to collapse
Hello! Thanks for the reply.
I erased all sorts of data from Google Play Services but that did not work, and I was still unable to make any calls. Then i checked the recently updated apps and noticed that HTC Lock Screen had been updated. I removed the update and Voila! It worked! Still wondering what could have gone wrong because of a Lock Screen update!
I've tried everything in this thread. Nothing works.
JagSem said:
I've tried everything in this thread. Nothing works.
Click to expand...
Click to collapse
Have you tried uninstalling the HTC Lock Screen updates then after doing that for good measure erase all data from Google Services as mentioned above and re-boot.
@yashodhan92
Yep, just tried that and its working now. Cheers.
HTC Lock Screen update looking like the cause...
yashodhan92 said:
Have you tried uninstalling the HTC Lock Screen updates then after doing that for good measure erase all data from Google Services as mentioned above and re-boot.
Click to expand...
Click to collapse
Yashodhan, You might just be the genius of the week. :highfive:
I have uninstalled the HTC Lockscreen updates, and call sounds are back.
I did not have to clear any data from Google Services or take any other action to achieve it.
I then connected to the Play Store, and triggered My App updates, which previously was enough to re-break the call sound. So far, no problem. Call sound is still working.
We may have a winner (at least until the next HTC Firmware update, which might put the Lock Screen update back in, so remember this fix).
For less experience folks: detailed instructions are:
Tap Settings icon
Scroll down, Tap Apps
Scroll right to the All tab
Tap the magnifying glass button
Type "Lock" [no quotes]
Tap HTC Lock Screen
Tap Uninstall Updates
Agree to the reboot.
Done.
I will report back if the fix fails.
Where do you have uninstall?
when I go to HTC Lock screen i see:
Force stop, disable, clear data, clear cache, clear defaults
thanks
Hey all
I've been having the same issue on and off for a few weeks now.
I used to be able to fix it by just restarting, but as of today that wasn't working.
Clearing the data of Google Play Services and Google Services Framework have resolved it for me for now - but I suspect it will reoccur.
Like the post above, I don't have the option to uninstall HTC Lock Screen updates...
For reference, I'm running Viper One 7.0.1, and have tried 3 different Kernels (Elemental, Kangaroo and Stock).
Thanks
Paul
I will try to install Viper without sense...but hate that I will be not able to use Blink Feed
Seems I didn't have the HTC Lockscreen update installed - which is why I didn't have the uninstall option.
I've installed, the update, had the issue, uninstalled the update, and still have the issue.
The only way I'm getting the calls to work is by clearing the data from Google Play Services and Google Services Framework - even then, I'm only able to make 1 call (testing out by calling Voicemail), and then it will stop working again.
I've also installed an app freezer, and frozen the HTC Lockscreen - but this hasn't worked either.
Hepperz said:
Seems I didn't have the HTC Lockscreen update installed - which is why I didn't have the uninstall option.
I've installed, the update, had the issue, uninstalled the update, and still have the issue.
The only way I'm getting the calls to work is by clearing the data from Google Play Services and Google Services Framework - even then, I'm only able to make 1 call (testing out by calling Voicemail), and then it will stop working again.
I've also installed an app freezer, and frozen the HTC Lockscreen - but this hasn't worked either.
Click to expand...
Click to collapse
Have you tried freezing the app using Titanium Backup PRO? That worked for me.

Question Unable to view or download gmail attachment

Hello, I recently found out I can't view and download gmail attachments on my Oppo phone. I recalled I can view and download them before, so this must be recent development (possible after c.46 update?)
I also find out I can't download from Google photos and Google drive.
I did everything that is suggested by the internet, clear cache on GMS, playstore, etc.. to no avail.
Upon searching the internet, I came across similar problems with OnePlus devices: oneplus problem
and since OnePlus is part of Oppo, the problem may be related.
Has this also happens to anyone here? Do you have any work around of how to make this work?
Uninstall gmail update and use the factory load version.
On Samsung's I always use the factory load versions for gmail and gmaps because the updated ones suck. Google screws up everything... just give them time.
blackhawk said:
Uninstall gmail update and use the factory load version.
On Samsung's I always use the factory load versions for gmail and gmaps because the updated ones suck. Google screws up everything... just give them time.
Click to expand...
Click to collapse
I tried that, but still can't download attachments that way.
Turned out the OnePlus user figured out the problem here
It is the Clone App feature. I unfortunately did a factory reset on my phone, and Gmail attachments downloaded fine, but as soon as I cloned an app, in this case WhatsApp, I can no longer download from Google Apps.
I always have been using 2 WhatsApp on this phone, and I have downloaded loads of attachments from Gmail with no problem before. I suspect the issue is on the latest software update.
The workaround is to switch to guest mode, and switch back, then its normal again. You don't have to delete the cloned app. One user from that OnePlus forum said if you reset your phone, then download failed again.. but I haven't tried resetting my phone since.
I hope they fix this on the next update
mklasse said:
I tried that, but still can't download attachments that way.
Turned out the OnePlus user figured out the problem here
It is the Clone App feature. I unfortunately did a factory reset on my phone, and Gmail attachments downloaded fine, but as soon as I cloned an app, in this case WhatsApp, I can no longer download from Google Apps.
I always have been using 2 WhatsApp on this phone, and I have downloaded loads of attachments from Gmail with no problem before. I suspect the issue is on the latest software update.
The workaround is to switch to guest mode, and switch back, then its normal again. You don't have to delete the cloned app. One user from that OnePlus forum said if you reset your phone, then download failed again.. but I haven't tried resetting my phone since.
I hope they fix this on the next update
Click to expand...
Click to collapse
Yay.
Weird modes create weird problems.
WhatsApp is pure malware, I never go there and it would never be installed on any of my devices.
Better get while the gettings good...
mklasse said:
Hello, I recently found out I can't view and download gmail attachments on my Oppo phone. I recalled I can view and download them before, so this must be recent development (possible after c.46 update?)
I also find out I can't download from Google photos and Google drive.
I did everything that is suggested by the internet, clear cache on GMS, playstore, etc.. to no avail.
Upon searching the internet, I came across similar problems with OnePlus devices: oneplus problem
and since OnePlus is part of Oppo, the problem may be related.
Has this also happens to anyone here? Do you have any work around of how to make this work?
Click to expand...
Click to collapse
I have the same problem.
I already did a faactory reset and it worked, but upon setting the phone again it started to fail on donwloading from Gmail/Google Photos... maybe when I cloned WhatsApp.
Will switch to Guest and turn back, to see if it works.
SirDaemon said:
I have the same problem.
I already did a faactory reset and it worked, but upon setting the phone again it started to fail on donwloading from Gmail/Google Photos... maybe when I cloned WhatsApp.
Will switch to Guest and turn back, to see if it works.
Click to expand...
Click to collapse
Unfortunately a factory reset doesn't ID the root cause of the problem, so it can reoccur.
WhatsApp is trashware... what could go wrong?
Try completely uninstalling WhatsApp.
If that doesn't work it may have permanently altered hidden user settings, one of the the hallmarks of a poorly written app. Really it's acting like malware by locking out another app's functionality if so.
Factory reset and do a clean load from scratch. Be careful what you install or you'll be doing it again!
Just because an app is Playwhore approved doesn't make it compatible or even safe!
blackhawk said:
Unfortunately a factory reset doesn't ID the root cause of the problem, so it can reoccur.
WhatsApp is trashware... what could go wrong?
Try completely uninstalling WhatsApp.
If that doesn't work it may have permanently altered hidden user settings, one of the the hallmarks of a poorly written app. Really it's acting like malware by locking out another app's functionality if so.
Factory reset and do a clean load from scratch. Be careful what you install or you'll be doing it again!
Just because an app is Playwhore approved doesn't make it compatible or even safe!
Click to expand...
Click to collapse
Switching to Guest and switching back to my user does the trick... for now!
Maybe this issue will be solved in the next update.
mklasse said:
I tried that, but still can't download attachments that way.
Turned out the OnePlus user figured out the problem here
It is the Clone App feature. I unfortunately did a factory reset on my phone, and Gmail attachments downloaded fine, but as soon as I cloned an app, in this case WhatsApp, I can no longer download from Google Apps.
I always have been using 2 WhatsApp on this phone, and I have downloaded loads of attachments from Gmail with no problem before. I suspect the issue is on the latest software update.
The workaround is to switch to guest mode, and switch back, then its normal again. You don't have to delete the cloned app. One user from that OnePlus forum said if you reset your phone, then download failed again.. but I haven't tried resetting my phone since.
I hope they fix this on the next update
Click to expand...
Click to collapse
Thanks for your information.
I have been searching for the workaround for last 10days as even Oneplus Support could not provide any workaround.
The workaround to switch to guest mode, and switch back to Original User temporarily solves the issue. However, If we reboot the device, we have to follow the same procedure again.
SirDaemon said:
Switching to Guest and switching back to my user does the trick... for now!
Maybe this issue will be solved in the next update.
Click to expand...
Click to collapse
I have put c47 and it works for one time only. If you need to access twice you can't view or download archives. ¿Do you know another action to do? Sorry for my English.
ramarna said:
I have put c47 and it works for one time only. If you need to access twice you can't view or download archives. ¿Do you know another action to do? Sorry for my English.
Click to expand...
Click to collapse
After updating to c47 the problem continues.
But switching to guest and returning to my user solves the problem... just tested and downloaded multiple files.
SirDaemon said:
After updating to c47 the problem continues.
But switching to guest and returning to my user solves the problem... just tested and downloaded multiple files.
Click to expand...
Click to collapse
It didn't work for me.Thanks.
Well, I managed to get it to download the gmail attachments again. I have uninstalled the double application (in this case whatsapp), I have restarted the mobile, and reinstalled. The first time the whasapp installation failed, the second time it didn't and magically it re-downloaded the attached files.
It is seen that there is a problem with app cloning in this operating system.
After update to C47 enable permission to storage in gmail app, then files will be down!
Update: issue come back, not know why!
2nd update: after update the firmware to C60, problem solved!

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