[Q] Internal Memory Gallery and apps data all dissapear - Galaxy Note GT-N7000 Q&A, Help & Troubleshooting

Hi Guys,
I encounter a strange thing, yesterday my phone was very heat and decided to pull battery out manually (because i don know what things running behind) After restarting the phone, i found out that the internal memory of my photos, videos and the application data are all gone, the phone main screen is normal all the apps icon still there but some apps are not able to run smoothly and need re installed.
My question is:
1. I try to use data recovery software from pc (recuva, stella pheonix etc) but i cant find the photos and videos that i need to recover), at the same time, i try to use from phone apps (undelete, diskdigger). The results are the same i cant find and recover all the files is needed. Anyone know how to recover in other ways?
2. I saw my photo gallery has alot of thumbnail images which i cant open at all after this. I have deleted it, what causes it happen and the thumbnail cache file is more than 2gb, i not dare to delete and i was hoping my files are inside.
3. Is this problem happen due to memory corrupted? or some apps like antivirus caused ? i just install a antivirus call COMODO the day before it happen.

Related

[Q] Gallery create duplicates files?

Hi for a while now the gallery app seems to show me duplicate images of up to 5 of the same image.
this happens to only a few folders but is rather annoying to have to scroll through 5times the amount of pictures to get to the one i want.
does anyone know how to fix this? or even what the problem is?
atm using Doc rom JPO v7.5 on i9000 no lagfix, hardcore's speedmod kernel with tweaks on, no BLN.
go gallery, select all and delete them. then re-import your pictures. easiest to get around. probably some thumbnails cache that screwed up.
yeah i'll give that a try, thanks
This has been happning quite often on my phone, what I do is just delete the image cache on the andriod folder and stop the gallery application and use clear data and lastly clear the data on media provider and reboot, 100x faster than moving over thousands of pics.
I've been having this bug ever since going to froyo, am currently on JPO.
I have my camera set to store photos on the external SD, the camera folder for the ext sd card in the gallery app just keeps duplicating photos in that folder.
So I may have 100 odd photos but after a while ill end up with 6 copies of each..
Such a nasty bug... its really annoying to have to scroll through so many duplicates to view the latest photos you took with the camera
Just noticed you are on docs rom too, so am i... and thats when i started having this bug...
is it happening with only one folder for you?
Same problem here... Currenty using Doc's v9 but issue existed on v8.
I have up to 16 copies of each (!) photo in my gallery.
Clearing thumbnails and application cache solves the problem but only until the next reboot.
Could this be a filesystem bug?
Edit:
Tried without lagfix, but issue still exists.
For some reason deleting .thumbnails en clearing cache doesn't work anymore. :-(
http://forum.xda-developers.com/showthread.php?t=838875
this actually worked for me!
Now let's see how it long takes for it to happen again.
EarlZ said:
This has been happning quite often on my phone, what I do is just delete the image cache on the andriod folder and stop the gallery application and use clear data and lastly clear the data on media provider and reboot, 100x faster than moving over thousands of pics.
Click to expand...
Click to collapse
Yeah, got same problem on JPM9 with speedmod kernel k9a.
Just tried suggested fix:
- delete all .thumbnail folders in image folders on both SD cards,
- stop gallery and media storage apps, then clear cache.
Seems to work fine now.
@Warrior_ZA:
Did you update your speedmod kernel from a version 8 or less? There was a bug serious filesystem bug in that kernel that might explain the problem.
i've noticed that this occurs a lot of the time when i accidently pull out the usb cable without safely removing the usb from the computer.
Adevem is right, something is wrong with the cache system.
The method i used to fix it was to just delete the whole folder and reimport the images again as suggested by Earlz.
however i think you can get away without deleting images if you delete the thumbnails in the android > com.android.providers.media > albumthumbs
i did it and it worked, so maybe you guys would like to give that a go.
hope it helps
the simplest i've found is to delete "Android" in /sdcard
settings > apps > all > media storage/content - fc and clear cache and data
reboot, wait for mediascanning and you're good!

[Q] DCIM thumbnails taking over storage - need a fix!

Ok so I have an SGS for over a year now, with an external sd of 16GB and cyanogenmod 10 installed (this one). It's fantastic. But, recently I started having some storage problems. I couldn't update anything or download any new app or even take a picture. This seemed odd as I don't have that many applications installed and I keep all my big files on the external sd. So I started clearing caches and moving applications to the sd. Those solutions didn't last long.
Worse, ther weird part was yet to come. When I checked my settings >> storage, I found that there should be more than a 1.5GB of free space. But, If I checked my settings >> Apps >> On SD Card, I could see that there was only around 5MB of space left. Still, I found some old backup that I didn't need anymore, so I deleted that. hooray, there were now 500MB free to use. That is, until the next day when again, there was zero space to be used. I was shocked because during that time I didn't install anything new, I only took a small video of less than a minute, which by itself didn't weight more than 60MB of space.
Something was definetly up. Using File Manager I tried checking where all the data is, and I found that, to my amazement, in the DCIM folder, there was a folder named ".thumbnails" which took up 2GB of space. That is a lot. seaching around the Forums here, it seems I'm not the first one to notice this problem.
And the solution always seems to be "just delete the thumbnails". To me that seems a bit crass and not really a solution. I'm not tech enough to know what are the implications of simply deleting those files, and I'm not sure how long it's going to last anyway, before I need to do it again. So I'd like to know if there's some kind of fix I can install or some configuration I can change that would make sure it doesn't happen again. Or, if anything, some explanation in layman's terms why it's okay to simply delete those files. I'd like to mention that my phone is rooted, and I have CWM, Rom Manager and Terminal Emulator so I can use those if necessary.
AW: [Q] DCIM thumbnails taking over storage - need a fix!
That really is weird. Did you try to fix permissions in cwm recovery? I'm not sure it would even check that directory but it surely doesn't hurt.
Even if it works it will not cure your immediate problem. You will need to delete the thumbnail folder or the files in it. And here is why you don't have to worry.
Thumbnails are small files that store a preview of your images. They get created by your image viewer and are updated whenever it detects a change in the image file. When your viewer doesn't find a thumbnail it needs to read the whole image file, create a preview and show this. The created preview is then saved as thumbnail so it can be loaded next time the program needs to show the image.
In short: if you delete the thumbnails then they will be recreated next time your image viewer shows the images. So there is nothing to lose. You can safely delete the thumbnails.
JUST BE SURE THEY REALLY ARE THUMBNAILS AND NOT THE IMAGES THEMSELVES!

[Q] Photos/ringtones missing, can't screenshot, PC won't recognise phone.

Hi everyone, I'm new here so apologies if this is in the wrong forum.
Basically, I have a Sony Xperia T running Jelly Bean, and which is rooted but does not have any kind of recovery (like CWM) installed. Two days ago I suddenly began to have a few problems at the exact same time, which I'm sure are related somehow:
1)When I try to take a screenshot I get the message "Couldn't capture screenshot. Storage may be in use".
2) When I went to see my pictures in the 3rd party "Gallery KK" app (not a fan of the stock "Albums" app), none of the images on my internal or external SD card were there, yet they are clearly visible in Total Tommander file explorer and QuickPic.
3) Similarly, when I tried to set an alarm, there were no ringtones available. I went to their directory via Total Tommander and couldn't find them anywhere.
4) Finally, I thought of moving all my pics from my phone to my PC and back to try and fix the problem. However, now my PC won't recognise my phone at all- both in My Computer and in Sony PC companion. I'm running Windows 8.1 and have never had this problem before.
What's strange is that almost all the solutions I've looked for online have said to clear the data from the Media Storage app. However, when I go into Settings >> Apps , there is no sign whatsoever of anything called Media Storage.
I've tried using 3rd party 'rescan media' apps but they haven't worked either. Please let me know what may be causing these issues, since they were very sudden and have been causing a lot of frustration. Thanks
if this happen to u after using CM rom, try to clear internal storage

Files disappeared,

Yes, I know how to use google, yes, I tried many things now and I don't know where else to look for help so I'm asking here, a place with many smart heads full of ideas.
I was doing pretty normal thing on my phone this morning, just trying to copy all the files from internal memory onto the PC. Of course I couldn't do that thanks to "Unspecified error" during copying some of the folders, including Downloads and DCIM. I managed to copy only some of the files from internal storage. I thought a reboot might help. And so the nightmare began. All the other files I wanted to copy disappeared from gallery and Total Commander. They must be on the phone though, as there is something on the phone that uses 2gb of memory. I did not delete them, the system just fails to see them. I already tried deleting all the ".nomedia" files, clearing cache and data from Media Storage app, disabling it, rebooting and enabling again but it was of no use. I'm helpless and I don't know what to do, why did android even do this? I lost a lot of photos and images and I'm really upset about that. Any ideas what to do? The phone is not rooted, never played with software in it, it's updated to 5.1
Download any File Manager from Play Store, check if the files are on the phone memory. If not, well, they are somehow lost. Maybe you cut-paste them onto your PC, and the files were deleted, but you got an 'unspecified error' on moving.
Thanks a lot for a response. I use Total Commander on every android phone I had, I can see that my files look like they disappeared completely, android just generated empty generic folders ("Pictures etc) after I cut off the previous folders along with their content so I saved a little bit that I could. On the other hand something is occupying 2gb of data but the phone refuses to show what, so there is a chance my files are there. After copying the whole content of the phone to the folder on desktop it just shows it weight few hundreds KB. I'll be trying to use some recovery software for android. The question is how did this happen at all? It had no right to happen, what if this happened to someone who has completely no idea about that stuff? Who's to blame and who's responsible for helping such a person? Motorola? Google? Anyway, this is the last phone with no micro-sd card slot I used. A memory card is the best backup
You COULD recover your files even if they were deleted if Android still had a mass storage mode. I don't think any of the data recovery softwares play nice with the MTP transfer that android offers. Of course, the SD card is infinitely better, but a rarity these days. I am sorry for your lost data. You seem like you did everything within your reach to get it back.
EDIT: Just to be sure, did you cut-paste the folders on your PC from phone, or just copy-paste. It might be possible for files to be deleted in cut-paste, if some error occurs in copy.
Thanks for contributing. It seems Google knows better then any of us what we need and there's no more Mass Storage option which gives free access to memory. Unfortunately I don't have that option. First I ensured which files are not affected by error by trying to copy them folder after folder. Then there were left files I couldn't copy, it was DCIM with most recent photos (unfortunately) and download where I kept lots of images with cool infographics found on the internet. I thought a reboot would help to get access to them and you know the rest. Files were there no longer. I'm seriously considering switching to Windows Phone, it seem it's too much to ask for a phone that just "werks" nowadays...I have a painful lesson to use memory card as well as cloud synchronizing but didn't give up yet, still trying anything I can I also wrote to Motorola with help request but I don't think they'll help me any better than people here, although it's more their responsibility to fix that stuff, the phone is barely 6 months old.

A lot of photos disappeared, nothing is working to recover it

Hi, yesterday while looking at my gallery I noticed that a lot of photos are missing, for example, my Italy trip photos and videos are gone, not all of them though, there are some left, but videos are all gone. I didn't delete or move them, didn't touch them at all, it just disappeared. I've tried looking at my Onedrive, Google drive backups, but they are all showing current photos, that I can already see. I've also tried cleaning gallery and media storage data in settings or deleting .nomedia files (which cant be actually deleted), but no results. Booting on safe mode, using different recovery software also shows same photos that I already see on my phone. Tried to get help from Samsung Support, sadly they are as competent as I am, all the suggestions were already known. They did suggest to factory reset my phone while backuping everything using smart switch since there might be some malfunction and doing so all the supposedly hidden photos gonna be released. Not really trusting it though, because in backup I can clearly see that the photos that are being backed up are the photos I can already see, and no hidden files are being backed up. I've also restarted my phone like 6-7 times in different circumstances and noticed that everytime my phone boots it loads up 196 pictures in my camera roll, and then after some time the other part of it gets load up. So my question here today is: Is there anything I haven't tried and is it possible to recover the hidden/disappeared photos?
P.s. the photos that I'm concerned about is in my internal storage not in SD card.
After you lose data it's many times to late to do anything. Why aren't you using the SD card as a data drive to at least backup your critical data?
That in turn should be backed up redundantly to at least 2 hdds that are physically and electronically isolated from each other and the PC. Consider this a wake up call...
This isn't looking good. Backed up what's left, now. Try in safe mode.
It may be malware, in any case it sounds like it's factory reset time if you can't ID the root cause.
If you added any downloaded images* to the folders losing data it may be a malware jpeg, if so this jpeg must be deleted or it will continue to destroy and mutilated files in the folder it occupies. I've seen ones that do this in Android. Think. What was done, installed or downloaded?
*All downloaded jpegs should be kept in the download folder until vetted. This will help limit the damage hopefully to just the loose files in there. At least open the jpeg there and look for abnormal behaviors in that folder because you add that jpeg to your database! Antivirus may not detect these little buggers... WYSIWYG
blackhawk said:
After you lose data it's many times to late to do anything. Why aren't you using the SD card as a data drive to at least backup your critical data?
That in turn should be backed up redundantly to at least 2 hdds that are physically and electronically isolated from each other and the PC. Consider this a wake up call...
This isn't looking good. Backed up what's left, now. Try in safe mode.
It may be malware, in any case it sounds like it's factory reset time if you can't ID the root cause.
If you added any downloaded images* to the folders losing data it may be a malware jpeg, if so this jpeg must be deleted or it will continue to destroy and mutilated files in the folder it occupies. I've seen ones that do this in Android. Think. What was done, installed or downloaded?
*All downloaded jpegs should be kept in the download folder until vetted. This will help limit the damage hopefully to just the loose files in there. At least open the jpeg there and look for abnormal behaviors in that folder because you add that jpeg to your database! Antivirus may not detect these little buggers... WYSIWYG
Click to expand...
Click to collapse
Okay first of all, One drive should be responsible for backing up my data, thats why its there, no? I do understand that data back up need to be taken more responsibly, but again why would I keep everything backed up from my phone since everything in there is just basic daily use things, nothing that much of importance, except of course memory photos in my camera roll (which again SHOULD be backed up in my one drive). Second, if I were that careless as an IT student to download malware into my device, why would I move it to my camera roll folder ? (thats the only folder that has photos and videos missing). Third, I did factory reset my phone with a back up from Smart Switch as suggested from so called Technical Support specialist from Samsung, sadly the results are same (All photos I had before factory reset are there, no actual recovery has been made).
Sorry if I might sound rude, but I'm really frustrated. Samsung really let me down big time for the first time in 12 years of using their products.
I feel your pain as I lost an irreplaceable database myself at one point that was 30 years old. It sucks.
The only backup I trust and use is copy/paste/verify for size and if readable.
SmartSwitch can fail you miserably, never use it for critical data... same with Google junk.
In unencrpted hdds I trust.
Maybe your Google account was hacked... again always suspect malware, viruses, rootkits if unexplained behaviors are observed.
If you had a previous SmartSwitch backup saved that probably would have worked. At the time what the Samsung rep told you in lieu of the former was your best shot probably. The data was already lost unless its backed somewhere you overlooked or forgot.
It's also possible you could have a hardware failure in progress, keep a close eye on the device.
The reason I back up they way I do is from hard lessons learned going back to XP Pro and other OS's. Also never clone (copy/paste only) or encrypt data drives. Always use a good SD card that's V30 rated like a Sandisk Extreme. All critical data goes here, and everything you need to do a full reload including installable app copies. App that allow settings to be saved like Poweramp, contacts all go on the data drive as do vid and music libraries. ColorNote will save it's backup directly to the SD card, it's a very useful that can used for bookmarks. Don't forget all passwords as well.
Keep the DCIM and download folders on internal memory. Only these and installed apps go on internal memory. Periodically backup the DCIM files to the SD card but DO NOT use the phrase dcim in the backup copy folder name... and then redundantly back up the SD card periodically. Best to time stagger these backup between 2 or more hdds. Develop a plan, put some thought into it. You have all the hardware you need for a robust dual drive device if you use it!
I have 2 N10+'s and this is how I run them. Zero issues.
@blackhawk. Agree... Never trust Google Photos. Somehow I also lost a lot of my photos. Mostly the ones that I shared (as file). Was that because I deleted them directly using Root Explorer? No. Because I downloaded them to Restored folder and deleted through Explorer? No. Because I deleted them from Sent folder of WhatsApp? No... I tried each one of these and couldn't consistently delete the items from Google photos... But how? Why? Just don't trust the application.
nugroho2 said:
@blackhawk. Agree... Never trust Google Photos. Somehow I also lost a lot of my photos. Mostly the ones that I shared (as file). Was that because I deleted them directly using Root Explorer? No. Because I downloaded them to Restored folder and deleted through Explorer? No. Because I deleted them from Sent folder of WhatsApp? No... I tried each one of these and couldn't consistently delete the items from Google photos... But how? Why? Just don't trust the application.
Click to expand...
Click to collapse
Always redundantly backup critical data and verify it's size is correct, it's readable and complete. Copy/paste only, never clone media files ie music.
A drop, malware, hardware failure, a near lightning strike, a boot loop, a user mistake etc can destroy data instantly. Expect it will happen because eventually it probably will. No such thing as overkill with data backup. Multiple copies in different locations that are time staggered and not connected to a PC preferably on hdd. An earth grounded safe or metal box is ideal to store them in at 50-70F.
Great advice! I see these posts about lost data, and people don't realize, you have to backup this data somewhere. The FIRST step is something like Google Photos or Amazon even. But these are not enough (it's a start, at least).
General recommendation is a 3-2-1 backup, as detailed here: https://www.backblaze.com/blog/the-3-2-1-backup-strategy/
Bottom line, if it's something you don't want to lose, then have a REAL backup beyond just GPhotos or similar.
Especially in today's world of cellphones and flash-drives. Both are easily lost or damaged. At least in the old days you can sometimes recover data from spinny drives (I did a LOT of this work for people, using specialized software)... but flash drives don't work the same, and they likely fail to read completely, leaving ALL the data gone in a flash (pun intended).
Backup, BACKUP, BACKUP!!!
EDIT: Also note, if you use something like Gphotos, you can very-easily download ALL the photos from there. This makes it rather easy to backup those files by simply copying that ZIPped file as necessary. You'll have to do this manually every so often, but it's quite easy to do.
This same thing just happened to me. All of my folders including my camera pics were deleted, except my downloaded folders. All the photos are missing from my backups, all trash bins are empty, and Samsung Customer Service suggested that I do everything I had already done. I thought I'd be fancy and get the ZFold 4, which doesn't have an option to use an SD Card. I even downloaded a recovery program to my laptop and it couldn't find any photos. I'm currently waiting on an adaptor, so I can download photos from my last SD card in my previous phone. I've never been more angrier with a phone than I am right now.

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