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I just purchased the HTC one for sprint a few days ago.
I have been taking mostly indoor vidoes/pictures under normal lighting conditions.
And all the pics are awful. They are blurry , not focused properly and the photo just looks horrible - like one taken from a bad camera phone.
I have tried messing with the settings...tried HDR mode...zoe mode. Still...pictures come out very grainy or just plain out of focus.
Is this a defect or what? Im hearing all these great things about the camera , but the pics don't come close to what my 4 year old HTC Evo takes.
Should I try to exchange it out for another at sprint store ? anyone else having this issue?
Is the lens dirty or covered by anything? Try tapping the screen to focus. Do you have a sample to show us?
Sent from my HTCONE using xda app-developers app
mrkool444 said:
I just purchased the HTC one for sprint a few days ago.
I have been taking mostly indoor vidoes/pictures under normal lighting conditions.
And all the pics are awful. They are blurry , not focused properly and the photo just looks horrible - like one taken from a bad camera phone.
I have tried messing with the settings...tried HDR mode...zoe mode. Still...pictures come out very grainy or just plain out of focus.
Is this a defect or what? Im hearing all these great things about the camera , but the pics don't come close to what my 4 year old HTC Evo takes.
Should I try to exchange it out for another at sprint store ? anyone else having this issue?
Click to expand...
Click to collapse
The photos are grainy because of the ultra pixel system that they used in this camera. It is sort of a trade off really....in order to get those nice low light shots they had to devise a camera with larger light sensitive cells. It is like in the old film days when you used 1600 speed film for low light conditions but ended up with pictures that were super grainy. Same concept but now in digital form.
I know what the OP is talking about, this is a different issue than just having grainy pictures. Mine cannot seem to focus on anything more than 10 ft away. I'm attaching an example from a graduation last night. The focus was so bad that I will not using any of these pictures for anything.
And yes I tapped on the screen multiple times to get it to focus, this is what came out. I can replicate this basically anytime when taking pictures of anything kind of far away. It freaking sucks.
This is not due to not focusing or pics being slightly grainy
Im saying the pics are awful.. Way out of focus and look distorted, phone is only 3 days old so it's not a dirty lens
Taking this back to sprint today... Will update you guys on what they do for me..
I've had time where the front camera is blurry from smudges on the lens taking it out of my pocket. Wiping off the lens helps. It happens pretty frequently actually.
Sent from my HTCONE using xda app-developers app
Sounds like bad hardware to me, I would have taken it back to.
Sim-X said:
Sounds like bad hardware to me, I would have taken it back to.
Click to expand...
Click to collapse
I went to the sprint store yesterday and they exchanged it out for a new HTC one.
Same problem with the new one. Blurry images, out of focus objects, when you zoom in the images, they are too grainy/fuzzy.
I'm now beginning to understand that it's not a hardware problem, but just a bad camera on the HTC One.
I have been comparing pictures over the past 3 days from HTC One vs my 3 year old Galaxy S2 phone.
The galaxy s2 phone pictures are significantly more clear, crisp and more detailed.
The HTC One pictures are routinely blurry, noisy and just plain out of focus in certain areas.
The HTC one pictures look good when you look at them zoomed out...but when you pinch n zoom in, you begin to see fuzzy edges and blurred focus. This does not happen on my S2.
The S2 images are 3.5 MB with resolution of 3264x2448
The HTC one images are 2.17 MB with resolution of 2688x1520
So, clearly, the galaxy s2 pics are going to look better.
I love everything about the HTC one , but the camera is a total disappointment. I wish it was a hardware defect so I could swap it for a better unit, but I suppose that's just how it is
I am on badseed rom and I opened zip and replaced the camera.apk with the new one found in international roms and wiped and reflashed and my camera is 1000% better . The one I used is from cleanrom 2.0
Mine has been the same way and I use it a lot for work. I will try the different apk.
Is this an effect of running custom roms? Isn't all the after picture stuff done via image sense?
HTC ONE! Everything your phone isn't.
thronnos said:
Is this an effect of running custom roms? Isn't all the after picture stuff done via image sense?
HTC ONE! Everything your phone isn't.
Click to expand...
Click to collapse
Not sure all I know is ever since I've had the phone (I've used stock, Viper, and badseed) it's been that way.
I replaced the camera apk and reflashed my rom and the issue is still there.
It's like it only focuses in the center of the picture... everything around the center is blurry even if i touch the screen outside the center.
Here are some examples:
I'm using the xda app which doesn't handle pics very well, so it's hard to tell for sure but it sounds like you're complain about the depth of field - area of importance in focus, background/foreground blurry.
Photography 101:
The HTC one uses a camera with a f/2.0 or so lens. This means it can allow lots of light in. The lower this number is, the more light passes through the lens. There's a catch, this extra light isn't as sharp. Parts of the image fall out of focus. This is called shallow depth of field. The lower the f-stop (f number), the shallower the depth of field. There's a distance from the lens that's the sweet spot in focus, adjusting focus repositions where the sweet spot is, but the sweet spot is smaller on lower f-stops
Sent from my HTCONE using xda app-developers app
gk1984 said:
I'm using the xda app which doesn't handle pics very well, so it's hard to tell for sure but it sounds like you're complain about the depth of field - area of importance in focus, background/foreground blurry.
Photography 101:
The HTC one uses a camera with a f/2.0 or so lens. This means it can allow lots of light in. The lower this number is, the more light passes through the lens. There's a catch, this extra light isn't as sharp. Parts of the image fall out of focus. This is called shallow depth of field. The lower the f-stop (f number), the shallower the depth of field. There's a distance from the lens that's the sweet spot in focus, adjusting focus repositions where the sweet spot is, but the sweet spot is smaller on lower f-stops
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Still don't really understand the issue... Never had these problems with my GS3. And it really has nothing to do with background/foreground... Everything that is the same distance form the lens that is outside the center is blurry as %^#@.
I took another look outside the app at the pics. I think it's a shallow depth of field. Our camera is capable of a much lower f-stop than most others. The average consumer camera it around 3.5 f-stop for example. Until the HTC amaze, android phones never had an f-stop this low. I'm not sure what the galaxy's used though.
The pic of the signs tells me a lot that this is the case. Most people like this effect as it's artsy. The sign on the left is in focus and closer to the camera, the sign to the right is further away and not in focus. This is what depth of field is. Shallow depth of field is a smaller area in focus.
Now, I don't want to make excuses for HTC. The f-stop isn't a fixed number. It's supposed to be adjustable in cameras, we just may not have the option to. Try using landscape mode. That should keep everything in focus. This depth of field shouldn't be for every pic
Sent from my HTCONE using xda app-developers app
tkoreaper said:
I replaced the camera apk and reflashed my rom and the issue is still there.
Click to expand...
Click to collapse
If you reflashed the rom after installing the new camera apk then the old camera app will still be there since you relfashed the rom. If anything flash the newer camera apk after not before.
themuffinman said:
If you reflashed the rom after installing the new camera apk then the old camera app will still be there since you relfashed the rom. If anything flash the newer camera apk after not before.
Click to expand...
Click to collapse
I replaced the APK inside the ROM then flashed it. Simply replacing the apk from within android didn't work and it wouldn't let me just install it either..
tkoreaper said:
I replaced the APK inside the ROM then flashed it. Simply replacing the apk from within android didn't work and it wouldn't let me just install it either..
Click to expand...
Click to collapse
Oh ok, well I used root explorer to replace the apk and it worked just fine. Anyway I do see a difference with the newer apk.
Hello folks i bought my HTC One a week ago and i'm loving it. But i have a slight problem with the camera.. i found some of the pictures little blurry.. Is my camera broken or is this the way it's supposed to be? I attached some pictures i took with the One. I'm on 4.2.2 btw.
As far as I can see, your camera should be normal in function. It's just a camera of a mobile device and these tend to be at least a bit blurry in the corners...
Sent from my HTC One
Walhard said:
Hello folks i bought my HTC One a week ago and i'm loving it. But i have a slight problem with the camera.. i found some of the pictures little blurry.. Is my camera broken or is this the way it's supposed to be? I attached some pictures i took with the One. I'm on 4.2.2 btw.
Click to expand...
Click to collapse
The pictures look normal to me, with a slightly blur which I think it's normal.
The One takes very good photos but I had to learn to tap to focus first, stay steady and press the shutter button. This way the photos will look better.
It's really a shame that Android phones don't come with a physical two-step shutter button. This is specially important because I think most of us just want to point, use centered focus, and shoot. Without focusing first, the One will take photos with a slight blur most the time, at least in my experience.
At least there should be an option to make the phones (the One in this case) to get centered focus first and then shoot when only snapping with the on-screen button without using the tap to focus feature.
I didn't upgrade to the One because of the camera. I still feel my S3 takes better shots...
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
I love everything about this phone but, the camera sux. Hope HTC gives current M8 owners a special deal. I doubt it, lol
http://www.gottabemobile.com/2014/09/26/new-htc-one-m8-release-could-deliver-improved-camera/
Swype via M8 with root privileges
I'll pass, nothing wrong with my camera, higher Megapixels means larger file size. Pain in the ass trying to send pics through MMS. I'll wait for the M9, full glass screen looks sexy.
Once i cleaned that film off the lense the camera has been perfect.
My focus seems to lock on faster too after cleaning the lenses.
Sent from my 831C using XDA Free mobile app
I could have used the 13 megapixel camera the other day verses the 4 MP. Took a picture that I wanted to blow up poster sized that turned out grainy...
That is the one thing that I dislike about HTC, they keep releasing phone after phone after phone with additional features and functions. So when you paid for the latest and greatest you have outdated technology...
weidnerj said:
I could have used the 13 megapixel camera the other day verses the 4 MP. Took a picture that I wanted to blow up poster sized that turned out grainy...
That is the one thing that I dislike about HTC, they keep releasing phone after phone after phone with additional features and functions. So when you paid for the latest and greatest you have outdated technology...
Click to expand...
Click to collapse
There is this other technology called a real camera if you wanted a poster size picture. Even with a 13 megapixel cellphone camera it is going to look grainy compared to a SLR camera.
benny3 said:
Once i cleaned that film off the lense the camera has been perfect.
Click to expand...
Click to collapse
I did the same thing, one day the pics looked horrible then I read up on it and did the toothpaste and cotton swab trick and my pics have been great. Very strange how it went bad like that, but, as it was said the pictures for me do what I need.
Tooth paste with a cotton swab?.....hmmmm mite have to try that
Swype via M8 with root privileges
http://www.youtube.com/watch?v=09k9t3Y2BJg
robbo10 said:
Tooth paste with a cotton swab?.....hmmmm mite have to try that
Swype via M8 with root privileges
Click to expand...
Click to collapse
http://www.androidauthority.com/one-m8-eye-specs-price-535776/
robbo10 said:
Tooth paste with a cotton swab?.....hmmmm mite have to try that
Swype via M8 with root privileges
Click to expand...
Click to collapse
I personally had better luck with the corner of a credit card method. I tried the toothpaste and swab but I guess it wasn't gritty enough (not enough baking soda in the paste) or something. For me it just made the film on the lens worse, then I tried the credit card method and worked like a charm.
Sent from my 831C using XDA Free mobile app
I agree that the camera on this phone sucks. Looking forward to Nexus6.
schmeggy929 said:
There is this other technology called a real camera if you wanted a poster size picture. Even with a 13 megapixel cellphone camera it is going to look grainy compared to a SLR camera.
Click to expand...
Click to collapse
Exactly. I don't know why people think higher megapixels = better pictures. This camera is fine to me.
ajones7279 said:
Exactly. I don't know why people think higher megapixels = better pictures. This camera is fine to me.
Click to expand...
Click to collapse
+1 on this. Folks gotta keep in mind that the camers isnt an Olympus or a Nikon. Its a phone camera. There are alot of editing apps out there to make the pics you take with a phone much much better. I use SnapSeed for editing with some pretty impressive results.
The camera on this thing sucks. Period. The front camera is ridden with distortion as is the back camera. I have a pro camera as I am a photographer, howvwer I expect my phone that was advertised as having amazing camera. to at least take decent pics. It just doesn't. I do like take the occasional selfie, but never end up using it because there is just too much distortion. People say we expect too much from cell phone cameras. BS. I had a G2, it took excellent pics. As did all of my iPhones. This phones camera is a POS
Sent from my 831C using XDA Free mobile app
Success100 said:
The camera on this thing sucks. Period. The front camera is ridden with distortion as is the back camera. I have a pro camera as I am a photographer, howvwer I expect my phone that was advertised as having amazing camera. to at least take decent pics. It just doesn't. I do like take the occasional selfie, but never end up using it because there is just too much distortion. People say we expect too much from cell phone cameras. BS. I had a G2, it took excellent pics. As did all of my iPhones. This phones camera is a POS
Sent from my 831C using XDA Free mobile app
Click to expand...
Click to collapse
I honestly have no issue with the camera on this device. Ask the selfies I've taken turned it great. Maybe your camera lenses need to be cleaned?
I've had two m8's. Both have suffered from terrible distortion. Start your front camera and take a pic of yourself. Notice how if the camera Is on anything but the same plane as your face your head gets distorted. The top of your head looks stretched out, etc. There have been a lot of other people complainging about the distortion and that isn't caused by a dirty lens
Sent from my 831C using XDA Free mobile app
Success100 said:
I've had two m8's. Both have suffered from terrible distortion. Start your front camera and take a pic of yourself. Notice how if the camera Is on anything but the same plane as your face your head gets distorted. The top of your head looks stretched out, etc. There have been a lot of other people complainging about the distortion and that isn't caused by a dirty lens
Sent from my 831C using XDA Free mobile app
Click to expand...
Click to collapse
As a photographer you should know that even with a dslr you get distortion depending on focal length and lens.. You expect better from a front facing cell cam??I Don't personally use the front cam as I don't take selfies but rear cam has produced some great shots, but it's a cell phone so instagram is all that I use it for. Wouldn't dare pull it out to take pics of clients.
Sent from my 831C using XDA Free mobile app
ronniemayo said:
As a photographer you should know that even with a dslr you get distortion depending on focal length and lens.. You expect better from a front facing cell cam??I Don't personally use the front cam as I don't take selfies but rear cam has produced some great shots, but it's a cell phone so instagram is all that I use it for. Wouldn't dare pull it out to take pics of clients.
Sent from my 831C using XDA Free mobile app
Click to expand...
Click to collapse
You are absolutely right, but they also have in camera software that automatically corrects it under certain conditions. Or you fix it in post. Heck it also depends on the lens manufacturer. One lens can be 50mm with almost no distortion, the next 50mm lens could be riddled with distortion so it also depends on the lens you choose. Also with SLR cameras there a thousand lenses so it's a different ball game. This is one lens, one phone, one focal length, with absolutely repeatable results. That could not have been possibly been missed during the testing of this phone. If they wanted to keep costs low, understandable because it IS just a phone canera, but they could have easily compensated by fixing it in the cameras software It's bad enough to a point where I'm ready to switch devices... as much as I love this phone. If you don't take selfies that's fine, but for us that do, having your head elongated and your facial features distorted if the phone is not absolutely 100% perfectly parallel to your face is to me, absurd..considering there are a ton of other phones, similarly equipped camera wise, that do not suffer from this issue.
It boggles me. I can deal with a little distortion. However the distortion in the "selfie" camera is extreme. Ruins every shot. This should have been a situation in which during testing and software development, which IM SURE THEY EXPERIENCED, that they have put a script in there to fix the distortion. They knew they put a wide angle lens in the front camera assembly, and should have put the software fixes there to correct it, because every m8 experiences it (I've tried SEVERAL. and there are tons of complaints about it) Do I expect too much? NO! There are a thousand other camera phones that have wide front elements, that do NOT suffer from the same level of distortion, and if they do have it, they were smart enough to have the software fix it before it spits out the final picture to you. Flagship android device, ruined by a terrible front facing camera. My opinion
Sent from my 831C using XDA Free mobile app
Success100 said:
You are absolutely right, but they also have in camera software that automatically corrects it under certain conditions. Or you fix it in post. Heck it also depends on the lens manufacturer. One lens can be 50mm with almost no distortion, the next 50mm lens could be riddled with distortion so it also depends on the lens you choose. Also with SLR cameras there a thousand lenses so it's a different ball game. This is one lens, one phone, one focal length, with absolutely repeatable results. That could not have been possibly been missed during the testing of this phone. If they wanted to keep costs low, understandable because it IS just a phone canera, but they could have easily compensated by fixing it in the cameras software It's bad enough to a point where I'm ready to switch devices... as much as I love this phone. If you don't take selfies that's fine, but for us that do, having your head elongated and your facial features distorted if the phone is not absolutely 100% perfectly parallel to your face is to me, absurd..considering there are a ton of other phones, similarly equipped camera wise, that do not suffer from this issue.
It boggles me. I can deal with a little distortion. However the distortion in the "selfie" camera is extreme. Ruins every shot. This should have been a situation in which during testing and software development, which IM SURE THEY EXPERIENCED, that they have put a script in there to fix the distortion. They knew they put a wide angle lens in the front camera assembly, and should have put the software fixes there to correct it, because every m8 experiences it (I've tried SEVERAL. and there are tons of complaints about it) Do I expect too much? NO! There are a thousand other camera phones that have wide front elements, that do NOT suffer from the same level of distortion, and if they do have it, they were smart enough to have the software fix it before it spits out the final picture to you. Flagship android device, ruined by a terrible front facing camera. My opinion
Sent from my 831C using XDA Free mobile app
Click to expand...
Click to collapse
Completely understand, and maybe that's why in the new phone models they went in a different direction with the front cam.
Sent from my 831C using XDA Free mobile app
Hi,
I mostly love my att S5, rooted and some xposed framework modules running.
But the camera fails to focus most of the time. I'm coming from the S3 which had a macro focus mode that worked well. The S5 doesn't seem to have a macro mode and when I first tried to focus on something close is when I noticed things aren't right. But the problem happens most of the time at other distances to the subject too.
The failure to focus happens with the Google camera as well.
I googled around and I'm not the only one with the problem. The only suggestion I saw was that there is a protective film on the camera that a lot of people don't see. This seems irrelevant to the sensor failing to judge the proper distance to the subject. I did have the film but it has a hole cut out so the camera's view is unobstructed, I took it off anyway.
I looked at the sensor and it does have an un-glasslike wavey-ness to it.
I started picking away at the edge but it seemed like I might be scratching it and nothing started peeling up. I need to look closer but cant find my magnifying glass. I'm leaning towards no film on there. Does anyone know for sure or have any fix for the focus issue?
Thanks.
I am having the same issue now. Anyone know how to fix?
Try zooming in one step before trying to focus for a macro shot. Works like a charm for me.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
I'll try zooming in first, possibly a great tip but, that picture you posted is a great example of a crap macro. No offense.
You are certainly not the only one. The autofocus is god awful on my S5. Even at normal distances it will often fail to focus. It's something I've just had to accept and live with.
daveyian said:
I'll try zooming in first, possibly a great tip but, that picture you posted is a great example of a crap macro. No offense.
Click to expand...
Click to collapse
Which is why i removed it. I selected the wrong one when uploading and then lost all will to upload the correct one. It does work though. Unzoomed I could not get the camera to focus on the coil at all. One zoom step in and it focused immediately.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
same problem with my phone
daveyian said:
Hi,
I mostly love my att S5, rooted and some xposed framework modules running.
But the camera fails to focus most of the time. I'm coming from the S3 which had a macro focus mode that worked well. The S5 doesn't seem to have a macro mode and when I first tried to focus on something close is when I noticed things aren't right. But the problem happens most of the time at other distances to the subject too.
The failure to focus happens with the Google camera as well.
I googled around and I'm not the only one with the problem. The only suggestion I saw was that there is a protective film on the camera that a lot of people don't see. This seems irrelevant to the sensor failing to judge the proper distance to the subject. I did have the film but it has a hole cut out so the camera's view is unobstructed, I took it off anyway.
I looked at the sensor and it does have an un-glasslike wavey-ness to it.
I started picking away at the edge but it seemed like I might be scratching it and nothing started peeling up. I need to look closer but cant find my magnifying glass. I'm leaning towards no film on there. Does anyone know for sure or have any fix for the focus issue?
Thanks.
Click to expand...
Click to collapse
I've been having the same issue with my S5 and the back ward facing camera (as the forward facing one works fine). However, I've tried resetting the phone,
I love the phone, but the camera will focus sometimes and sometimes it won't. Resetting the cameras cache and all of it's settings sometimes works and sometimes doesn't.
It's still under warranty as I purchased it in Dec of 2014. Called samsung and they will take in for repair, but I'm out the phone for about two weeks!!
Is there something else I can try. I know it's not an app as the hard reset wiped out everything on the phone.
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
There is no issue, that is normal. I notice the same with my mate 10 pro. Your phone is fine.
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
Shake it with the S-Pen removed .
Sent from my SM-N960U1 using Tapatalk
My phone makes a very loud rattle noise near the cameras when I shake it. Starting last night, when I use Live Focus or the 2x zoom, I get a really loud buzzing and vibrating coming from the top ear piece and the camera will not focus (pictures look absolutely terrible). I called Samsung last night and they used Samsung Tutor to mirror my screen and I wish I could have recorded the girl's reaction when seeing the photo quality. Unfortunately, I have to send it back to Samsung for repair. Sucks.
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
You explained your problem in such a way that you literally answered your first question.
You shake the phone and you hear a rattle. You equated that to the mechanism that allows OIS.
You open the camera app and you still hear it only quieter. Well that's because the mechanism is now being controlled by the camera app so it's trying to keep it stable and centered.
The camera module is pretty small so the force of shaking the phone is bound to make it make some noise.
When you switch modes the aperture is closing opening and moving on it's axis slightly. So it makes some noise if you are listening but it's hard to gauge your definition of "violently" when it's so small and we can't see your device.
Everything sounds normal.
pcriz said:
You explained your problem in such a way that you literally answered your first question.
You shake the phone and you hear a rattle. You equated that to the mechanism that allows OIS.
You open the camera app and you still hear it only quieter. Well that's because the mechanism is now being controlled by the camera app so it's trying to keep it stable and centered.
The camera module is pretty small so the force of shaking the phone is bound to make it make some noise.
When you switch modes the aperture is closing opening and moving on it's axis slightly. So it makes some noise if you are listening but it's hard to gauge your definition of "violently" when it's so small and we can't see your device.
Everything sounds normal.
Click to expand...
Click to collapse
Would be interesting to know if a shock or drop can cause damage to the camera mechanism more now on this note than the previous models.
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Would be interesting to know if a shock or drop can cause damage to the camera mechanism more now on this note than the previous models.
Click to expand...
Click to collapse
It's a moving part so it's very possible. Or it just fails with age.
pcriz said:
It's a moving part so it's very possible. Or it just fails with age.
Click to expand...
Click to collapse
Yep, that's what I was thinking, mechanical parts.
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Shake it with the S-Pen removed .
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
When removing the S Pen, the rattling noise changes slightly but doesn't decrease.
pcriz said:
You explained your problem in such a way that you literally answered your first question.
You shake the phone and you hear a rattle. You equated that to the mechanism that allows OIS.
You open the camera app and you still hear it only quieter. Well that's because the mechanism is now being controlled by the camera app so it's trying to keep it stable and centered.
The camera module is pretty small so the force of shaking the phone is bound to make it make some noise.
When you switch modes the aperture is closing opening and moving on it's axis slightly. So it makes some noise if you are listening but it's hard to gauge your definition of "violently" when it's so small and we can't see your device.
Everything sounds normal.
Click to expand...
Click to collapse
Huh, from my past experience with phones with OIS, the rattle would always completely go away when the camera app is launched.
I'll try to get some video of the cameras moving around when switching from Auto to Live Focus and vice versa
---Update---
https://streamable.com/jrdtl
KyleLee088 said:
When removing the S Pen, the rattling noise changes slightly but doesn't decrease.
Huh, from my past experience with phones with OIS, the rattle would always completely go away when the camera app is launched.
I'll try to get some video of the cameras moving around when switching from Auto to Live Focus and vice versa
---Update---
https://streamable.com/jrdtl
Click to expand...
Click to collapse
Not sure how you did that video, but it looked cool. Looked like an eye was there. Lol
Joking aside., Removed my S-Pen and shaked my phone , I could here a slight rattle, then with the S-Pen still removed I launched the camera app, and there was no rattling at all. So maybe yours is loose? Or maybe it's within tolerance levels. Hard to say without looking at the technical manual for this phone.
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KyleLee088 said:
When removing the S Pen, the rattling noise changes slightly but doesn't decrease.
Huh, from my past experience with phones with OIS, the rattle would always completely go away when the camera app is launched.
I'll try to get some video of the cameras moving around when switching from Auto to Live Focus and vice versa
---Update---
https://streamable.com/jrdtl
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That does seem a little loud
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
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That's the image stabilizer module. It's supposed to move. If you lunch the camera and shake the phone again you'll notice you don't hear the sound.
stondec100 said:
That's the image stabilizer module. It's supposed to move. If you lunch the camera and shake the phone again you'll notice you don't hear the sound.
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The sound persists even when the camera app is open
KyleLee088 said:
The sound persists even when the camera app is open
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Must be faulty. Any drops?
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Limeybastard said:
Must be faulty. Any drops?
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Never dropped before
KyleLee088 said:
Never dropped before
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I wouldn't worry about it then. If pics are fine.
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So, any news on this? I have the same problem, never dropped the phone but have this rattling sound, and it never seems to finish focus. Either in Live Focus or over 2.0x zoom pics in auto mode.
I will send it over for repair, but don't know how much will cost or take to fix it... Any news about that.?
I have this issue as well (unlocked model).
I had a similar issue on my note 5 (that model also produced a "buzzing" noise as the OIS mechanical, possibly MEMS based, system itself stabilized).
My Note 9 does this as well, consistent with the behavior in this thread and reported elsewhere on the internet . There are plenty of Youtube videos that accurately reproduce the problem.
It seems to be a common problem, although I admit I did not notice it when I first started using my phone.
I admit, the first time I noticed it was after a moderate drop. I have a rugged case (a Supcase, one of only a handful of rugged Note 9 cases that come with a built in screen protector).
I dropped the phone from 2~3 feet, and the phone landed on or near the corner, meaning it translated a lot of the impulse of the impact into the phone and the case's chassis.
That was when I first noticed the rattling. I picked up the phone and shook it to hear if there was anything wrong and noticed the rattling. It may be that this was simply the first time I actually noticed the noise and that it was always there, but its also possible that the impact of that fall caused some component of the OIS system to come loose or break.
It would be nice to hear from Samsung about this.
To reiterate:
i noticed this on my super old Note 5. Same exact sort of behavior with the camera, although that one produced the known buzzing/hissing noise associated with the OIS system, itself, stabilizing (also a visible distortion in the image displayed as the system came into balance).
My suspicion is that this is probably similar to the problem with the Note 5. Annoying. Odd for a flagship. Scary. Especially considering the price. AND.... critically.... possibly something that may become worse over time.
No obvious functionality issues.
One thing that might help would be an app or service that will provide a more thorough diagnostic of the camera sensor. Whatever that entails. Running all systems through their range of calibration and functionality to detect any problems.
Given the IP68 rating, I would be surprised if a drop from 2-3 feet with a known quantity rugged case would not be a warranty issue if the camera were damaged in some way.
my biggest concern is that if the, presumably OIS system, is allowed to wobble around to an extent that *sounds* like movement on the order of ~0.5-1.0 mm (which is miles of movement in this type of application), will this result in long term damage. If, every time I take a step, the sensor is wobbling back and forth.... 10s or hundreds of thousands of times... up and down every time I jump in and out of my car (I literally jump, its a big vehicle).... will these things reduce the lifespan of the camera as a result of this "looseness"?
On a side note if you did not buy your Note 9 from Samsung.com directly you cannot ever forever sign up for Samsung Premium care.
They absolutely will not, under any circumstances, allow you to sign up for their premium insurance plan, even if you purchased the device from Att or Verizon or T-mobile.... Even if you bought it yesterday. Even if you go to Best Buy and let someone look at the pone and verify that its not damaged.
no possibility. So its 100% Asurion and the warranty.
If you have ever tried to replace a Note with Asurion, you know that they typically do not provide direct replacements. Instead they will provide you with the newest top-tier S-phone. Either because they don't ever have enough refurb Note devices, or because the Note is too expensive, wholesale. Even Samsung has had issues with Note replacements through warranty or insurance.
I sent mine off to Samsung and should have it back this week. They didn’t really ask any questions or seem very concerned, but I rarely get anyone that can speak or understand English. Their lack of concern and customer service throughout this issue has been very disappointing.
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Got an email yesterday saying that my repair was complete and device has shipped. This is what they included in the email:
Original Problem:
MENU / COMMON APPLICATION ( NATIVE) - CAMERA / VIDEO - QUALITY ISSUES
Problem found:
CAMERA FAILURE
Solution:
REPLACED COMPONENT