Hi guys I'm on my second new HTC One handset since the 19th March and I'm beginning to lose hope! During a call if I use my speakerphone the person on the other end of the line experiences a loud, intermittent, feedback/interference noise. This only happens when I'm on speakerphone. Phones4u who I got the phone off advised me to do a hard reset which I did having no effect. They've replaced the phone with a brand new handset which I've received today but it has the same problem as the first. I've called HTC tech support and the guy basically said to send it back to Phones4u and if the 3rd phone has the same issue to call them back and they'd report it to their seniors. Is there anything I can do? Has anyone else experienced this problem? Any advice is greatly appreciated! Thanks.
I had a very similar problem with the static type noise when on calls but mine was heard through the normal earpiece not when on loud speaker. On my second device now and still seem to get it now an then but not every call. I'm on 3 in the UK, don't know if it's something to do with the network?
Sent from my HTC One using xda premium
hpsauce37 said:
I had a very similar problem with the static type noise when on calls but mine was heard through the normal earpiece not when on loud speaker. On my second device now and still seem to get it now an then but not every call. I'm on 3 in the UK, don't know if it's something to do with the network?
Sent from my HTC One using xda premium
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I don't think it's the network, I'm on Orange and have never had an issue like this before, it's as if the phone is picking up signal interference. I've only heard of one other person with the same issue as me.
UPDATE- I have tried a few calls on speakerphone whilst using the supplied headphones and so far haven't had the same interference issue occurring. You guys will maybe have more of an idea as to why using headphones seems to make this problem go away then I do, any ideas? With me being a heavy speakerphone user this whilst not being perfect is a bit of light at the end of the tunnel for me.
I am a Galaxy Ace User and Whenever someone call or I call to somebody, They cannot hear me. Well they can hear me like when I'm saying Hello, all they hear was "Hell.." but When I call via online, it works properly. Anyone knows the problem of my microphone? Please help.
If they can hear via online, it must not be the problem of your microphone. Try calling from a place where you get a strong network signal.
Sent from my GT-S5830 using xda premium
Venomous Viper 119 said:
If they can hear via online, it must not be the problem of your microphone. Try calling from a place where you get a strong network signal.
Sent from my GT-S5830 using xda premium
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For example. Wechat app. When I press the :Hold to Talk: Button. Sometimes when I speak, The Voice sensor does not go upward instead it just stay still like you did not hear anything. But most of the time when it is via online they hear me clearly. It's not about the signal because It is always full.
Earvinnill said:
For example. Wechat app. When I press the :Hold to Talk: Button. Sometimes when I speak, The Voice sensor does not go upward instead it just stay still like you did not hear anything. But most of the time when it is via online they hear me clearly. It's not about the signal because It is always full.
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sounds like a microphonecontacts problem. In that case you need to open your device and clean the contacts on main circuit board and the microphone contact pins. Or go to a repair store if you cant do it yourself.
I'm having an issue where sometimes people cannot hear me on phone calls. It's complete random but does happen 1-2x a day. It's regardless of whether or not I'm on Wi-Fi or carrier data. Or even if I'm dialing or receiving the call. If i disconnect the call and try a second time, it works fine. I've tried searching but the only solutions i found are related to a screen protector blocking the mic (which isn't the issue in my case). Also regardless of whether I'm using the phone, speakerphone, or even Bluetooth, Can anyone help?
Sent from my XT1058 using XDA Premium 4 mobile app
You are not alone. I have been having the same issue on my VZW version. Ppl say that my voice cuts in and out. I can't find a solution anywhere. I'm about to flash the stock firmware(I'm still running stock) and see if that does anything.
I don't remember hearing a echo before KitKat. Maybe the radio isn't as good? It doesn't happen all the time. Wife's HTC M7 goes in and out when she talks on her phone. Not sure if somehow the issues are tower related or something with both of our phones?
Guess I'm the only one. I might try a reset but probably won't help. Also having FC's on apps. Both after KitKat.
sweets55 said:
Guess I'm the only one. I might try a reset but probably won't help. Also having FC's on apps. Both after KitKat.
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No your not. I get it also every so often. But very far apart.
Sent from my LG-D959 using XDA Free mobile app
My echo happens everyday. I told my mom that I was getting a echo and she's like I don't have one. LoL. I told her it's on my end and got off the phone.
I get echo with T-Mobile and wifi calling. My fix has been to turn the volume to about 1/4 and it stops.
Yup
Yup. I don't know if it happened on 4.2.2 or not, I got the phone, upgraded as soon as I opened it to 4.4.2 (v7 Sprint) and rooted, changed the audio to Dolby installed the viper audio app and made a call. It echoed bad. So, because I like to flash things (hubba hubba) I decided to flash back to stock 4.2.2, but like a retarded honey badger who doesn't give a ...., I forgot to test the call quality before I accepted the update back to 4.4.2.
So, most definitely happens on my phone, both with WiFi calling on or normal calling mode while using KK.
rsohne said:
I get echo with T-Mobile and wifi calling. My fix has been to turn the volume to about 1/4 and it stops.
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My Volume is blasting loud also. Usually it sounds as if the other person has me on speaker phone and I'm hearing my self.
Sent from my LG-D959 using XDA Free mobile app
echo on Google Hangouts voip call
When I make a Google Hangouts voip call with my LG G Flex, or answer an incoming call with Google Hangouts on the LG G Flex, the other party says the echo is unbearable. I actually cannot hear it, but they say it is terrible. It's too bad. I like using Google Hangouts for calls when I'm outside of cell coverage, but Hangouts is a no go for me with the Flex.
Updated my phone to the latest update. I was looking forward to volte and simultaneous voice and data. Now my external speaker doesn't work right. When I'm on a phone call speakerphone doesn't work and the alarm sound cuts in and out. The odd thing is when I play songs off of Spotify the external speaker is fine. Has anyone else seen this issue since they took the new ota?
I've noticed that when I'm on a voice call the speaker has a lot of static noise when the volume is all the way up. When I turn the volume down or put it on speaker however, it sounds perfectly normal.
Yeah I have that same behavior as well. I still can't get the alarm to have sound. My phone just vibrates. No one else is having sounds issues after the OTA?
I had to turn off HD voice.
My volume is fine, but my volume up button rarely works. I have to go into settings to turn my sound up. Down is fine.
for all of you having issues try doing a FDR.
My alarm works fine but I'm using Zedge for my ring tones and notifications. Don't know if that has anything to do with it. What I little I have had HD voice switched on I get the same static noise in my speaker at full volume, no static with HD voice off. I agree with the_rooter about HD voice.
Posted by the the_rooter in the tread I started.
"to me it feels like advance calling is still in alpha stage. I have it off right now till i see it gets better"
Called Verizon on this issue. They had me turn off advanced calling and wipe the phones cache. I left the phone be for awhile as the sound stops working a few hours after reboot. Got the sound issue again so I rebooted the phone into safe mode. Still ran into the issue after a few hours. Finally I did an FDR and still had the same issue. Verizon is sending a new phone next week. I will keep everyone posted if this was a manufacturer defect.
So voice sounds great over car Bluetooth after update but earpiece on phone sounds like crap. Anyone else have this issue? Does the FDR fix the issue?
audiv8 said:
Called Verizon on this issue. They had me turn off advanced calling and wipe the phones cache. I left the phone be for awhile as the sound stops working a few hours after reboot. Got the sound issue again so I rebooted the phone into safe mode. Still ran into the issue after a few hours. Finally I did an FDR and still had the same issue. Verizon is sending a new phone next week. I will keep everyone posted if this was a manufacturer defect.
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Just wondered if you received replacement phone. I just activated advanced calling last night and now my calls have static background noise.
I just went in to settings, turned advanced calling off, tried a call and sound was back to crystal clear. Then i turned advanced calling back on, tried a call and it had static hiss again. Obviously a glitch in the advanced call update.
Yensid eno said:
I just went in to settings, turned advanced calling off, tried a call and sound was back to crystal clear. Then i turned advanced calling back on, tried a call and it had static hiss again. Obviously a glitch in the advanced call update.
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Glitch in advanced calling, period. I doubt its phone specific.
adrynalyne said:
Glitch in advanced calling, period. I doubt its phone specific.
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I worked with Verizon tech support and after 2 hours of trying different things they sent me to a store to get a replacement phone and new sim card. This "UPDATE!" DID NOT FIX the problem of poor sound with Advanced Calling turned on for HD sound. Their explanation was that the update does not load properly and the only way to fix is new phone plus the new sim card, but this did not correct the problem.
Yensid eno said:
I worked with Verizon tech support and after 2 hours of trying different things they sent me to a store to get a replacement phone and new sim card. This fixed the problem of poor sound with Advanced Calling turned on for HD sound. Their explanation was that the update does not load properly and the only way to fix is new phone plus the new sim card, both are important to solve the problem.
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I can't understand how a new phone would help anything. What's the difference between that phone and my phone? Is it a different build? Maybe a new SIM card and a full wipe?
Yensid eno said:
I worked with Verizon tech support and after 2 hours of trying different things they sent me to a store to get a replacement phone and new sim card. This "UPDATE!" DID NOT FIX the problem of poor sound with Advanced Calling turned on for HD sound. Their explanation was that the update does not load properly and the only way to fix is new phone plus the new sim card, but this did not correct the problem.
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This is the first update that was released for advance calling and honestly it's still in the alpha stage. The service is buggy. It's not the phone. Why go talk to verizon when you can go directly to the source. Motorola....they are the ones that know the answer and they would give the same one you get here.
Yensid eno said:
I worked with Verizon tech support and after 2 hours of trying different things they sent me to a store to get a replacement phone and new sim card. This "UPDATE!" DID NOT FIX the problem of poor sound with Advanced Calling turned on for HD sound. Their explanation was that the update does not load properly and the only way to fix is new phone plus the new sim card, but this did not correct the problem.
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This update wasn't aimed at address poor sound with advanced calling, so no big shock there.
The sound quality can probably be fixed from the network end. You dealt with a tier 1 tech who didn't know anything. These same complaints are made on other VoLTE enabled devices unless using HD calling, which is rather rare.
adrynalyne said:
Glitch in advanced calling, period. I doubt its phone specific.
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adrynalyne said:
This update wasn't aimed at address poor sound with advanced calling, so no big shock there.
The sound quality can probably be fixed from the network end. You dealt with a tier 1 tech who didn't know anything. These same complaints are made on other VoLTE enabled devices unless using HD calling, which is rather rare.
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The tech last night was a tier 2 and has spoken with others with the same problem. The unique issue with turbos is that wr cannot use data while on a call without the advanced calling on, so it is either bad call/data during call or clear call/no data while on a call. The technician i spokebwith today was also a tier 2 and was calling Motorola to inquire as his internal note system (forgot what he called it, those are my words) identifies a number of users with this issue and he had just completed 3 calls prior to my call.
Yensid eno said:
The tech last night was a tier 2 and has spoken with others with the same problem. The unique issue with turbos is that wr cannot use data while on a call without the advanced calling on, so it is either bad call/data during call or clear call/no data while on a call. The technician i spokebwith today was also a tier 2 and was calling Motorola to inquire as his internal note system (forgot what he called it, those are my words) identifies a number of users with this issue and he had just completed 3 calls prior to my call.
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Go look at any Verizon VoLTE device and they all have the same complaint: poor quality unless an HD call.
It is not Turbo specific, no matter how much you want to believe that. I've done the tech support thing; they usually rely on guesswork and scripts unless you get in contact with someone not on the frontline--which you did not.
The turbo is a very popular device with Verizon right now, I am not shocked that others have called about this. What you are seeing is a result of popularity, because other VoLTE devices on Verizon also have this issue, indicating a more likely network issue. Either its a network issue or everyone with a VoLTE phone on Verizon keeps making the same mistake in their firmware. In that HD calling sounds great, I don't think its the devices at all.
Update. Holding my phone in landscape mode and pressing the speaker location with my thumb would cause the speaker to turn on and off. Good to know its the hardware. The new phone has since fixed the issue.
Yensid eno said:
I just went in to settings, turned advanced calling off, tried a call and sound was back to crystal clear. Then i turned advanced calling back on, tried a call and it had static hiss again. Obviously a glitch in the advanced call update.
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When I was on the phone with Verizon they mention this as a know issue and that it would be fixed with an upcoming update. The advice I got was to just turn off HD Voice and wait for the update.
Support had me clear cache after turning off HD Voice.
I know other phones aside frone the Turbo have the sound problem if they have downloaded Advanced Calling and have HD sound turned on. The additiinal problem for Turbo users is that without the AC turned on we cannot use data while on a call. The technician did not know this to be an issue until i read him the error message that appears when attempting to use data while on the phone with AC off. I leave it off, but frustrating when i need to look up something for someone calling me or when using maps and a call knocks it offline. Oh well, hope for an update sooner rather than later.