Can't connect to 3G - One (M7) Q&A, Help & Troubleshooting

Dear Members,
I just got my HTC ONE from my dad it's a T mobile version. I got a SIM from the provider HI and the seller sad to me the phone is simlock free.
I can make calls and connect to WIFI but 3G doesn't work... I changed all settings in mobile internet, changed providers but can'tget i to work.
I can choose HI or KPN NL but 3g doesn't fire up. Status of my mobile connection is in Dutch: 'Verbinding verbroken' in english something like 'connection lost'.
Could'nt find a way to add APN manually? (never had to do this before on my sensation or Desire HD)
The phoneshop cut my normal sim into a micro one... Could this be the problem? (On my old sensation with a sim adapter i still get 3G automatically)
Or must i flash a latest WWE radio? (don'nt wanna root yet)
INFO
CID: T-MOB101
1.29.111.11HBOOT-8064
Version baseband: 4D.14.3250.26_10.34a.1150.02L
Thanks in advance!

Fixed it by:
- Installing apn tweaker from playstore
- followed instruction brought me in apn add settings of android
- found apn settings from provider site
- add the APN now working!

Related

Tilt's GPRS won't connect in other country

Hey guys
I have a problem here
Last month I bought an ATT Tilt and unlocked the sim that I can use it internationally
the sim unlock does its job, however, I can't seem to use the GPRS in other country even though I've set it up correctly (even had representative from the provider to help me)
so..can anyone help me with this ?
thanks
used my kaiser in Ukraine on GPRS
I just got back from Germany and Ukraine. My AT&T sim roamed on 3g fine in Germany. In Ukraine I put in a kyivstar sim. My HTC Kaiser did not recognize and auto configure the sim for data. (the phone worked just fine with no adjustments). I went to the kyivstar website and got their settings for GPRS (www.ab.kyivstar.com) and entered them manually in settings/connections/connections section. GPRS then worked just fine. I was surprised Kyivstar did not auto config since they have been the largest provider in Ukraine for 10 years. When I came back to the states my AT&T sim card powered up and reconfigured itself to 3g just fine also. Sorry but I do not know why yours is not working
i have the same problem with you , i bought att tilt from ebay a month ago. The sim lock works still but after a month i can not connect gprs. Can someone help me ?
same problem......
HELP !
Hi guys. Many Tmobile users encounter the same thing when using the Tilt. Locate the cab file in your Windows folder that Disables Hidden Proxy and run it. Then confirm your GPRS settings for your provider. That should clear the problem and allow connections.
did you try deleting the proxy in the registry?
[HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Internet Settings]
look for the line that says
"EnableAutoDetect"
and delete it.
didnt work for me... but try!

Unable to roam on Three (3g) Australia - Help Please

I have a HTC Touch Diamond P3700 which I think was sourced from Hong Kong. I use it on the Hutchinson 3 network in Australia and am unable to get Roaming (on Telstra network) going. I am currently on hoidays in Noosa and there is no Three coverage here and the phone will not switch to Roaming. I had installed the Hutchinson 3 official Rom (I was able to get this on the phone by first flashing Olinex Hard SPL).
Current Installed Firmware...
ROM Version = 1.93.861.4 WWE
ROM Date = 11/21/08
Radio Version = 1.09.25.23
Protocol Version = 52.51.25.26W
Model = HTC Touch Diamond P3700
The above ROM is Hutchinson 3 Aus with a different Radio version. I have also tried to Roam with the stock Hutchinson ROM.
With the above setup, the only Network Type I can select are WCDMA or Auto. GSM/UMTS band options are UMTS (900+2100) + GSM (900+1800) and Auto. I have installed advanced Comm Manager which enables me to turn off 3G in the hope that the phone would Roam on Telstra GSM. When I do this the Network Type selection is blank.
I have also flashed Duttys 5.2.20764.1.4.3_V4_Full_MSVC [2.03] and was able to view a full range of UMTS and GSM bands and had WCDMA, Auto and GSM as an option in Network Type.
I have also tried the following Radios:
1.00.25.05
1.13.25.24
1.11.25.1
1.09.25.23
1.00.25.06
1.12.25.16 (couldn't get this one to work)
I am not scared to try flashing different items, but am really lost as to why I can't get Roaming (on Telstra network). I suspect the version of my Diamond does not have the necessary hardware to use the required Band.
Can anyone give me a tip as I am now lost and Hutchinson won't help me as I didn't buy the phone through them. Even being a customer (2 phones) for 3 years + doesn't not count (might be time for a new provider).
Any help would be greatly appreciated.
Thanks, Paul
I am with Three also, they really suck, dont they?
Have you tried changing the radio to 1.08.25.20? thats the best I have found for use with 3. This should enable the GSM option under network connections. Actually I specifically remember that the GSM option (or antoher) was different for me on your type of radio...
let me know how you go.
I am with Three using an imported Diamond, radion 1.09.25.23 but the official one for Three Australia also worked fine to me. I roam onto Telstra a lot cos not in a good coverage area.
Have roamed across europe and no problems. Is it the data connection or the voice that you need? If the data connection is the problem then maybe download a new connection setup cab and try to update that. Sorry, not much use I know!
Still no luck
Bigruss
Voice is the thing I am after. Still no luck. I have gone back to Duttys 5.2.20764.1.4.3_V4_Full_MSVC ROM and Radio 1.08.25.20 which enables GSM to be selected. Under SETTING|PHONE|NETWORK I have pressed the 'Find Network' button but the phone cannot find any networks yet my wife's iPhone is able to pick up Roaming (Telstra), Yes Optus and Vodafone AU. I find it strange that my Touch Diamond can't locate any networks. I'll keep hunting the fault but it is very frustrating. Thanks for the help. Cheers, Paul
pbwhi0 said:
Bigruss
Voice is the thing I am after. Still no luck. I have gone back to Duttys 5.2.20764.1.4.3_V4_Full_MSVC ROM and Radio 1.08.25.20 which enables GSM to be selected. Under SETTING|PHONE|NETWORK I have pressed the 'Find Network' button but the phone cannot find any networks yet my wife's iPhone is able to pick up Roaming (Telstra), Yes Optus and Vodafone AU. I find it strange that my Touch Diamond can't locate any networks. I'll keep hunting the fault but it is very frustrating. Thanks for the help. Cheers, Paul
Click to expand...
Click to collapse
Paul,
Try going to Setting>Phone>Band tab and select 'GSM', then 'Auto' or the apprpriate band for roaming.
Thanks dieselpower89
I have tried all that. Also changed the ROM 5 or 6 times. Radios that and a few more. It is as if the phone will only recognize the Three network and nothing else. It will not pick up any other networks. Very strange.
why u dont give a try to upgrade to the official one(2.03.707.2)?
maybe it wil help u
Albert_betet
2.03.707.2 is not available for Australian networks. I tried to download from htc.com but it rejected my serial number as not compatiable. I have tried the latest Hutchinson ROM which is still current on the htc.com website (Australian) and whilst it works on my phone, the roaming doesn't activate.
might be a sim card prob. im on 3 with a diamond from overseas as well. before i kept losing receptino and it would reconnect when i powered up the screen. and also it would say no reception but i could go on 3 internet and stuff. Just go to the 3 store and they will give u a brand new sim card for free then callup customer care and tel them to transfer your service onto your new sim card. only took like 3 minutes in total.. and the call centre is 24hrs
Thanks JexL,
You're a champ!! My wife's sim card has been roaming in her iPhone so I put her card in my phone and didn't find a network at first. I went to SETTINGS |PHONE and then Network tab and there was another option for either Auto or Manual select a network. I selected manual which then found the 3 available networks here in Noosa. I chose Telstra and then Roaming became available. I turned off the phone and swapped back my card. Turned phone on and Roaming was found immediately. Funnily enough I don't have the auto/manual network selection option. But the phone works so that is the main thing.
Thanks again to all that helped.

Unlocked Rogers Dream

I am brand new to this site and this is my first post so please bear with a newbie. Just got a great deal online for a new Rogers HTC Dream. I bought an unlock code in order to use the phone with Telus my current carrier. I bought a sim card and had my plan changed to a data plan. Now here's the part that is frustrating me, I can not access the Telus data network. The phone works fine for phoning and text messaging, wifi works great, but if I try to access mobile data network I get "No network Connection". I checked with Telus added the Telus APN settings and set as default and still no luck. Any help will be greatly appreciated.
Do you have a 3G or H icon in the Notification bar?
Unfortunately I have neither.
Try getting the Telus APN settings. Then go to APN settings and add it in. This SHOULD work.
APNhav
I called Telus tech support, HTC support and setup the Telus apn and it is set as the default all before posting here. However I still can't access the data network. Will I have to root the phone in order to access the data network?

No 3G Network with I9000XWJG5

Hey,
i flashed the I9000XWJG5 Firmware and now i do not get 3g to work. I used an o2 UK Sim and do net get a data connection (before it was always 3g) and no 3g connection with orange too, just gprs.
Has anyone an idea, what i can do?
--- update ---
also only o2 uk sim is edge where before was 3g.
Made a test with my htc hero (Villainrom 12), same place, same sim card and i got 3g.
and 'only 2g' is NOT activated on the samsung galaxy s
You need to configure your mobile operators' APNs.
it is configured properly. so settings are correct. i am not the only one with the problem. i read it on various threads but couldnt find a post with the solution so far.
spacey1982 said:
it is configured properly. so settings are correct. i am not the only one with the problem. i read it on various threads but couldnt find a post with the solution so far.
Click to expand...
Click to collapse
You're holding it... wait, no, just manually re-enter the APN settings, because flashing firmware will wipe them out. also try factory reset, if that won't help.
3g will popup immediately when you have put in the correct APN settings. Trust me.
buddy01 said:
You're holding it... wait, no, just manually re-enter the APN settings, because flashing firmware will wipe them out. also try factory reset, if that won't help.
3g will popup immediately when you have put in the correct APN settings. Trust me.
Click to expand...
Click to collapse
As i said with an htc hero, same settings, it works, with the samsung galaxy it doesnt. so i can assume that the settings are correct
htc hero = 3g
samsung galaxy s = 2g
Could it be you are roaming (you see an R with the reception bars). By default it will not use 3G when roaming. You can turn it on in settings. I have a Dutch Telfort sim and KPN took over Telfort. So i am on the KPN network now and my phone always thinks i am roaming.
Marcolooij said:
Could it be you are roaming (you see an R with the reception bars). By default it will not use 3G when roaming. You can turn it on in settings. I have a Dutch Telfort sim and KPN took over Telfort. So i am on the KPN network now and my phone always thinks i am roaming.
Click to expand...
Click to collapse
No Roaming. i am in London and using UK Simcards. With the original firmware i had no problems with 3g
spacey1982 said:
No Roaming. i am in London and using UK Simcards. With the original firmware i had no problems with 3g
Click to expand...
Click to collapse
Pay as you go or contract? Have you checked the APN entries as they differ on O2.
damianarnold said:
Pay as you go or contract? Have you checked the APN entries as they differ on O2.
Click to expand...
Click to collapse
payasyougo and i changed the the user to payandgo.o2.co.uk also user to payandgo.
works fine in htc hero with 3g, not on samsung galaxy, just 2g
Flashed another Code(CODE_I9000XWJFF) and radio(MODEM_I9000XXJF8.tar) and 3g worked again.
then tried just flash the code (CODE_I9000XWJG5) and it still works. so i guess the radio (MODEM_I9000XXJG1) does not work for my samsung galaxy s properly
when i look now in the settings of 'about phone' i see
baseband version I9000XXJF8 and
Build Number ECLAIR.XWJG5
Does anyone think i will have a problem with that combination?

No 3G on unlocked Sprint HTC one M8 in Spain

I have a HTC One M8 sprint that i bought on Ebay, i have no problem to make and receive calls after i unlocked it but there is no mobile internet.
My APN Settings is correct, however i only have the option of bearer: LTE or eHRPD or Unspecified
When i search for networks on my normal phone i always get two options:
Movistar 2G
Movistar 3G
Vodafone 2G
Vodafone 3G
and the other networks here.
On the HTC that i sim unlocked i only get:
Movistar
Vodafone
Orange
There is no indication on if it is 2G or 3G.
*#*#4636#*#*
Have set it at GSM Auto PRL and restarted the phone, i have also tried all other network types without success.
Under Phone Info i get Current Network Movistar
GPRS Disconnected (Cant seem to activate that)
GSM: In Service
Network Type: Unknown
I have tried different radios, but no one has worked and they all end up with the phone entering a loop where it restarts and cant recognice the SIM card.
Mobile Network Settings:
Network mode: GSM/UMTS Only
Allow GSM Data: Ticked the box
Is there anyone who has been in the same situation and who has found a solution?
I have seen a number of posts where people say that they cant get data but calls is working, but the only resolution that people has offered is to set the GSM Auto PRL and restart the phone, that has not worked for me.
Very happy for any help that you can give!
Thanks
Reuters said:
I have a HTC One M8 sprint that i bought on Ebay, i have no problem to make and receive calls after i unlocked it but there is no mobile internet.
My APN Settings is correct, however i only have the option of bearer: LTE or eHRPD or Unspecified
When i search for networks on my normal phone i always get two options:
Movistar 2G
Movistar 3G
Vodafone 2G
Vodafone 3G
and the other networks here.
On the HTC that i sim unlocked i only get:
Movistar
Vodafone
Orange
There is no indication on if it is 2G or 3G.
*#*#4636#*#*
Have set it at GSM Auto PRL and restarted the phone, i have also tried all other network types without success.
Under Phone Info i get Current Network Movistar
GPRS Disconnected (Cant seem to activate that)
GSM: In Service
Network Type: Unknown
I have tried different radios, but no one has worked and they all end up with the phone entering a loop where it restarts and cant recognice the SIM card.
Mobile Network Settings:
Network mode: GSM/UMTS Only
Allow GSM Data: Ticked the box
Is there anyone who has been in the same situation and who has found a solution?
I have seen a number of posts where people say that they cant get data but calls is working, but the only resolution that people has offered is to set the GSM Auto PRL and restart the phone, that has not worked for me.
Very happy for any help that you can give!
Thanks
Click to expand...
Click to collapse
This section is for the HTC One M7, for the M8, go here.
You might find more help there.
StormyNight said:
This section is for the HTC One M7, for the M8, go here.
You might find more help there.
Click to expand...
Click to collapse
Thanks, will remove the post now

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