Hey guys, this is kind of a response to Nexus 4 confirmed working on prepaid AT&T tablet dataconnect plan, but it also is kind of a guide in- and of- itself. I'm not trying to steal a thread or anything, please go to that thread and read the original post, it's very helpful. The responses are helpful too. If making a whole new thread is in bad taste I apologize, if a mod wants to close/delete this thread that's ok. Credit goes to ctowne for making that thread and finding out/testing that the N4 works on the Dataconnect plan.
I decided to take the plunge and do this. I haven't completed it yet, but I'm in the process. I kind of wanted to make a step-by-step guide or walkthrough for what I personally did to get this working for anyone considering this. Basically exactly what was needed to go from AT&T's GoPhone prepaid service to using the Dataconnect tablet plan and VoIP. Well, what I did anyway. I will update when I get over obstacles and whatnot, also, when I do/don't get it fully working.
Back-story: About 2 months ago, I bought my Nexus 4. I was previously on Verizon and had to switch carriers, getting a new number. I decided to go with AT&T's GoPhone service for $50/mo for 1gb of data and like 250 minutes. Then I found that thread and was interested, but debated whether to go through the process of porting my new number to Google Voice, spending the $20, waiting for it to take effect, potentially being without a phone for a few days, etc. or to get an entirely new number and tell everyone I know that I got a new number (again!).
Two days ago, I decided to go with the porting the number to Google Voice. My situation is actually unique in this. When I was on Verizon, I was actually on a plan with my family. I am almost 24 years old and decided it's about time I start paying for my own cell-phone bill. That, coupled with the fact that I needed to switch in order to use the awesome Nexus 4. Due to a mix-up in "upgrading" devices, we found out that my line was locked in for close to two more years. Basically my younger sister took "my" upgrade, locking my line in (that's how they get you, and why I will never sign a contract with a cell-phone company). After calling Customer Service, we figured out that we can "suspend" my line, free of charge for 6 months, we just have to call in to do it again after 3 months (standard increment of time they "suspend" lines). 6 months is the magical number we needed because then a different line is cleared of a contract, and with some fiddling, we can basically drop that other line, switch the number to my old line, thereby dropping my line more-or-less.
The CSR for Verizon we talked to said they don't just suspend lines for no reason. Apparently it's mainly used for stuff like troops being deployed overseas, they will suspend their line to kind of cut them some slack. The CSR said they were willing to do that because my parents have been loyal Verizon customers since like 2004 or so. Point is, I don't think it would hurt if someone tried to call in and get a nice CSR to suspend their line for 3 months. Worst they will do is say no. Just a possible option for anyone locked in a contract.
Anyway, my old line wasn't suspended yet, so I decided to port my old number. The guides are all correct.
1. First, request the port in Google Voice. You will need your Verizon, or whatever carrier you have, account credentials, so have those handy (I have never ported a number before, I didn't know that).
2. Right after that, go to Verizon's site and request a new phone number for that line. That actually didn't work for me, so I had to call in. It was a 10 minute call with a machine to do so, but was also free. The process will take exactly 24 hours. Seriously. I don't know why it's exactly 24 hours, but it is.
Once I got the email that it was done the next day, I called my other phone and it worked. I can't vouch for SMS, I didn't think to try and I'm at work right now with just my Nexus. I can try it later today.
That's where I am right now. I plan on going to my local AT&T store without a tablet (obviously) and try to get a SIM card activated on Dataconnect, and try it in my Nexus 4. Back when I first activated my phone, I took it into the store and warned them that the IMEI on the back might not work, and they said that's ok, they have phones that they steal IMEI's off of all of the time. Sure enough, they tried to snipe one off a phone in a drawer, which I saw was full of phones, but it didn't work. After that, they tried the IMEI on my Nexus and it worked. So there's another point; the Nexus 4 IMEI works on their GoPhone prepaid plan. What I'm getting at is, I might be able to just walk in, say I have my Nexus 7 at home, and maybe the person I talk to will just grab an IMEI off of a tablet there.
I will try that today and then try it in my Nexus 4. Then I'll buy GrooveIP and try calling in/out from my N4. If all goes well, I'll post back with a cheerful confirmation. If it fails, I will still post back and try to figure out what went wrong. I sure hope it works, I would love to pay only $30/mo for service and get way more data than I have now.
*EDIT*
Went to the store today and got a different CSR. She didn't want to offer me an IMEI like I had hoped. If I would have gotten the other CSR that activated my phone, I bet I could have gotten one. Asked if I just brought the IMEI, could they activate a SIM for me and she said yes. Fair enough. If anyone has an IMEI that I could use, please PM it to me. That'll really help me out. Otherwise, I might try and generate my own.
*EDIT*
Went back the same day and got the nice CSR that set up my phone. Didn't really understand what I meant/was doing, but tried to help me nonetheless. After a half-hour of trying and calling AT&T corporate help lines and stuff, and getting transferred around, she basically said that I could just keep the SIM card, since it looked like I knew what I was doing and would figure it out. Turns out, everything worked. Calculated my own IMEI and went to the Dataconnect website and typed in the IMEI and ICCID of the SIM. Everything worked once I applied the correct APN. Initial setup of GrooveIP took a bit though. Gotta mess with the settings. Anyway: it worked! Very excited.
Related
I purchased the phone about a month ago, from the day I purchased it the camera did not operate correctly. I took my device to the store in an attempt to get it replaced with a new one. Unfortunately for me my camera just happened to work that day which was also the last day of the 30 day warranty. The guy pretty much said that he couldnt help me because my device worked, but then he gave me this number saying that if there is any further problems they will take care of it. So I call the ATT warranty department the next day (my camera broke again) and they said that they were sending me a REFURBISHED phone. I talked with them for 2 hours and they pretty much sait there is nothing they can do.
So I get this refurbished phone and right out of the box it looks of poor quality, I later find out that no matter what I do, the device will not charge. So I send in for another refurb which is of even worse condition and this one wont sync to my PC.
Do any of you guys have any ideas that could help I called the warranty department and coustomer care TWICE, asked to speak to both supervisors, threatened to change my entire family's service and they dont reply with anything except that the phone can not be replaced with a new phone. What do you think I should do?
dude that sucks!
ive never had a problem gettin a swap out.. and i bricked my first tilt..
u need to speak to managers and managers only, throw a fit make a scene in the store they'll work with u!
Learn from your mistake so you don't repeat it in the future. If you have an issue with a phone within the 30 day period, make sure it's fully taken care of within that time frame. Unfortunately you took some clerk's word for what would happen instead of double checking yourself.
AT&T most likely isn't going to do anything more from you. They have pretty good customer service and retention, but it is within their rights to give you a refurbished phone.
I also find it hard to believe that they shipped you two refurbished phones that right out of the box appeared to be of "poor quality." If the phone's had a shoddy appearance they wouldn't have been sent back out.
If your next replacement (refurb) is not functional, then tell them that it is getting ridiculous that you have had 3 replacments and they were all bad (again, I find that dubious). If the phone's are malfunctioning to any extent that you can't make calls (like a phone won't recharge) then they should be crediting your account on a daily basis when you can't use the phone.
Lastly, you can threaten to go to your credit card issuer (assuming you bought it with one) or to the BBB. Again, these are mostly threats, and I don't suggest you follow through unless you are truly getting bad refurbs 3 times in a row. Don't just take a negative attitude and look for problems becuase it isn't a new phone...you aren't likely to get one.
However, you could realistically cancel your service, and then refuse to pay any cancellation fees because they weren't honoring their end of the deal by providing you with functioning equipment. Even though you might have a leg to stand on....it will still probably get sent to collections and mar your credit.
Of the refurbs I got, these were in the condition I stated. When I called ATT they said something along the lines of 'every once in awhile a bad one slips through, but its pretty rare.'
I don't doubt a bad one slips through.... but two in a row....
What I am saying is third time is a charm...you can't keep getting bad ones
Also, I know how it can be mentally (as I would feel the same way) that a refurb just isn't as good and you would rather have a new one even if you saw a refurb pass every single test.
Try for #3 and if you are still out of luck...go with the other poster's suggestion and make a scene in the store
This reminds me of when i had the 8525 hermes. I was sent about 3 phones from them that were of bad quality. Bluetooth problems and yellowish tint screen.. The unwritten rule is that after 3 phones youre sopost to get a upgrade of the latest comperable model. Right now the tilt is the latest pocket pc but at the time, the tilt replaced the 8525 and thats how i recieved my tilt..
Moral is.... wait til the next ppc comes out and make a scene.. but also bring that point up to warranty replacement.
bengalih said:
I don't doubt a bad one slips through.... but two in a row....
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Click to collapse
Happened to me last week, two bad ones, and a third one that was good. It's possible, and somewhat probable for a scenario like that to occur. It's not like saying he put a million dollars on "00" at the roulette table and won
I'm on my fourth tilt in 6 months. The first one got fried by an ebay charger (I think) my daughter threw the next one and messed up the display (can't believe they haven't charged me for that one... yet) The third did't sync with my PC like one of yours and the forth one's been great. All of the replacments have been refirbs but have looked as good as new with the one being bad out of the box.
I agree with bengalih just get another one if it's bad you'll know right away if not it should be perfectly fine.
mtbjoe said:
I'm on my fourth tilt in 6 months. The first one got fried by an ebay charger (I think) my daughter threw the next one and messed up the display (can't believe they haven't charged me for that one... yet) The third did't sync with my PC like one of yours and the forth one's been great. All of the replacments have been refirbs but have looked as good as new with the one being bad out of the box.
I agree with bengalih just get another one if it's bad you'll know right away if not it should be perfectly fine.
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Click to collapse
well now we know why AT&T sometimes has such a sweet deal on refurb tilts LOL
Ok you said the second phone couldnt sync to pc. If you search through this forum I guarantee there is a fix for that.
Switch providers and tell them that you are making the switch because of the level of service (with details) that you have to date.
deathpulse said:
Switch providers and tell them that you are making the switch because of the level of service (with details) that you have to date.
Click to expand...
Click to collapse
HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA
Wow Sorry I'm not laughing at you, I'm laughing at the insinuation that they would actually care. The sad fact is T-Mobile Is worse in service availability. And Sprint? I wouldn't wish that on my enemy.
Here is a link: http://www.mobileburn.com/news.jsp?Id=4607
No BS this will work !!
I got a brand new custom built HP laptop ( to replace my custom built 2yr old laptop w/ 3yr accidental damage protection) because I followed the same advice I am going to give you. Similar situation with my laptop...sent it back twice, never fixed it right, 14 phone calls, over 450 minutes with customer support and such..won't bore ya with the details
Here's what I did...
Got all my phone records to them together
Had all the invoices etc together
Called and told them I had been "advised" that I had to give them one more chance to make it "right" ! Implying I had legal advise....Then I told them I was going to take them to small claims court..Period !
YES I was going to take them to court cause statistically they always settle!
If not I had my records and was in the right !!! Like you seem to be
Be stern, firm and assertive, not angry or yelling. I basically told them what will happen if they did not make it right...they folded like a cheap lawn chair and I got a brand new custom built $2000 laptop plus a full 3yr accidental damage warranty!
I still get a rush thinking about it !!!
I understand what you mean, but I am completely unprepared to take them to court over such a minor issue. Im going to expend all of my other options first, I still have to go back to the store and argue there that it is there fault because they did not support there 30-day return policy in the first place. The man let me walk out of the store with a broken phone. I should have handeled it then but I didnt realize I would be dialing in and getting more refurbs.
Also, my third refurb arrived today, the device functions completely as intended. The problem now is that the keyboard on this new device does not seem very responsive, or at least, not nearly as responsive as the keyboard on my first device (which I still have). I am upset with this as my other Tilt is in premium condition, not a single scratch. I think I am going to return this one as well.
not good
hey I work for the company and
1. they kinda HAVE to exchange your phone in store if you got it over the phone, over att.com or at a corporate store. if you are within 30 days the rep should do the exchange, the rep u got was an A*&*LE. some act like the store stock and shipping cost come from their pocket.
2. if you get an idiot customer svc rep just hangup and call back , sometime u have to bend the truth. say u have a phone that drops calls ( they are afraid of this) and u tried ur friend's SIM card and still does not work correctly.
3. sorry you did not come to my store.(NY)
4. almost impossible to get a new phone through warranty or insurance.
5. if ya'll have any Q's bout stuff PM me.
out...
This is exactly why sometimes the "best deal" is not a good deal...
I only buy my phones from the bigger retailers, Best Buy & the company directly....
Mom & Pop shops, and online retailers:
- Cheaper up front, can usually get you the best deal if you read the fine print and agree
- Usually require a 2nd contract stating you will not change you plan (or features) within 6 months to 1 year or they charge you a penalty (usually $200 for removing OR changing the kind of data service from a phone like the tilt-- ex.: change from Unlimited data $30/month to Unlimited data & Text for $50/month, you broke the contract, they will charge you $200)
- Do not have to accept returns. Returns are done by companies as a 'favor' -- they are not required by US law (for most stores/products, some exceptions)
Big retailers or the Service Provider directly:
- Always have a return policy
- Almost never require a 2nd contract agreeing to keep features
- Usually $25 more for basic phones, up to $100 more for smartphones (they do not require Data, which most M&P/Internet sites give you $75-$100 off for getting and keeping for 6 months)
Other nice advantage of Big Retailers: If customer service at one place gives you no help and you're within reason to return it... go a few miles to another location and try again.... (again, if you're trying to return something 45 days later, you'll probably get no help where ever you go)
This wasnt a 'Mom and Pop' Shop, it was an official retailer. I was going to get the phone at a smaller AT&T but they said I would have to go to an official store that carried there high-end products. When I bought the phone the person I bought it from, I believe I have his buisiness card, but I will check later, allowed me to open the box in the store. He then told me if I wasn't satisfied I had 30 days for a return or replacement. I came back, 29 days later and they said that I had to call there warranty department because the device was not broken, and there fore he could not replace it. Essentially, they lied to me.
If it's not an AT&T corporate store, it's a Mom & Pop shop...
If they say "Authorized Retailer" they are not directly AT&T, they are reselling AT&T services and do not have to follow AT&T Corporate return policies...
Most of these locations are owned by individuals, or groups of individuals, as a business venture...
Keep in mind, anywhere from 50 to 85% of Wireless stores are NOT corporately owned by their service provider, and all of them (except T-Mobile) are allowed to put giant signs on the front of the building saying "AT&T" "Verizon" or "Sprint"... Sprint requires "Authorized Dealer" added to the logo, T-Mobile requires you to name your store something, and if you use T-Mobile logo it can be no more then 25% of the total sign space. AT&T I don't know the exact policy on their signage, but should require "Authorized Reseller" in the sign...
Of course, people can ignore these requirements, One of my old bosses did.. Hence why he's an old boss..
Quick Tip:
If they don't offer the IPhone they are not corporately owned...
At least in the DC metro area, every corporately owned AT&T store has a live active IPhone on display for customers to try
fizzie said:
I got a brand new custom built HP laptop ( to replace my custom built 2yr old laptop w/ 3yr accidental damage protection) because I followed the same advice I am going to give you. Similar situation with my laptop...sent it back twice, never fixed it right, 14 phone calls, over 450 minutes with customer support and such..won't bore ya with the details
Here's what I did...
Got all my phone records to them together
Had all the invoices etc together
Called and told them I had been "advised" that I had to give them one more chance to make it "right" ! Implying I had legal advise....Then I told them I was going to take them to small claims court..Period !
YES I was going to take them to court cause statistically they always settle!
If not I had my records and was in the right !!! Like you seem to be
Be stern, firm and assertive, not angry or yelling. I basically told them what will happen if they did not make it right...they folded like a cheap lawn chair and I got a brand new custom built $2000 laptop plus a full 3yr accidental damage warranty!
I still get a rush thinking about it !!!
Click to expand...
Click to collapse
I worked for Acer Computers and they *****ed out with customers every single time something like this happened. This is sound advise
So, being an Android nut, I've obviously drooled over moving to the N1 from my G1. However, the pricing is lame (as it always will be more expensive to current customers...) and eventhough I've been a customer for 10 years, I'm not going to get less than their current pricing.
Now the interesting part: Family is ditching their cell carrier, and father wants a G1 after having witnessed my G1s sheer awesomeness thanks to Cyanogen. So, would I run into any weird problems from him getting pricing for new customer on the N1, and me tossing him my G1 and swapping sims? Any difference in data plan? Are there any device id sweeps like what rogers did to identify people without the 911 patch?
Or would this simply be a convenient and brilliant solution for each of us, as we both get what we want?
Thanks all!
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Sent via the XDA Tapatalk App
No clue, huh? His current service ends in a few days, sure would be nice to have an answer!
yeah that's a legit plan. no problems.
I did this with my G1 when the mytouch came out. But FYI, they will find out that your dad is using a G1 on an N1 plan based on IMEI. But they don't seem to care.
I did a similar thing when the HD2 was released. At the time I had a Touch Pro 2 and opened up a "new line" with TMobile. Once I received the HD2, I swapped the SIMs to use my current number on my new device ... plan just carried over to the new device and no other configuration required.
Then I traded the HD2 for an N1, swapped the cards again with no issues.
I think you will be fine.
Thank you much, figured as much, just better to make sure!
thunerclaps said:
I did a similar thing when the HD2 was released. At the time I had a Touch Pro 2 and opened up a "new line" with TMobile. Once I received the HD2, I swapped the SIMs to use my current number on my new device ... plan just carried over to the new device and no other configuration required.
Then I traded the HD2 for an N1, swapped the cards again with no issues.
I think you will be fine.
Click to expand...
Click to collapse
Did you etf the line or something?
Hummeroid said:
So, being an Android nut, I've obviously drooled over moving to the N1 from my G1. However, the pricing is lame (as it always will be more expensive to current customers...) and eventhough I've been a customer for 10 years, I'm not going to get less than their current pricing.
Now the interesting part: Family is ditching their cell carrier, and father wants a G1 after having witnessed my G1s sheer awesomeness thanks to Cyanogen. So, would I run into any weird problems from him getting pricing for new customer on the N1, and me tossing him my G1 and swapping sims? Any difference in data plan? Are there any device id sweeps like what rogers did to identify people without the 911 patch?
Or would this simply be a convenient and brilliant solution for each of us, as we both get what we want?
Thanks all!
-------------------------------------
Sent via the XDA Tapatalk App
Click to expand...
Click to collapse
Not at all. They don't care as long as they make a sale or money. If you dad is trying to get a new line. Then just use his new customer credit and get and N1, then toss him the G1. Toss your sim and your good to go.
Thats the one good thing i love about GSM, you get buy a phone from someone or online and just pop your sim in and start using it.
My brother wanted an Iphone but still had 1 year left on his contract. My mom was up for a renewal. We went to the store, told them that my brother wants to use my moms renewal to get himself an iphone. They said no problems. To them, she just renewed her line for another 2 years and you guys swapped phones.
The only downside is, Does your dad know or care that your screwing him out of a BADASS phone? LOL
Might want to read the terms of service regarding the N1 my roommate found that for a certain amount of time you cannot swap the sim card otherwise you will be assessed that $350 charge. Google states it must remain on the number that was associated with the phone at the time of purchase.
Haha, yes, dad doesn't like the idea of a virtual keyboard. So he's fine being screwed out of it
As for that contract, happen to have a link? I just (painfully) read the Tmo ones on the order site and didn't see anything, but none of the ones I found were N1 specific
ranger7424 said:
Might want to read the terms of service regarding the N1 my roommate found that for a certain amount of time you cannot swap the sim card otherwise you will be assessed that $350 charge. Google states it must remain on the number that was associated with the phone at the time of purchase.
Click to expand...
Click to collapse
I don't think this is true.
It says that you cannot lower the plan on the line that comes with the n1 or you will be charged that. I definitely did exactly what the OP is trying to do and have had absolutely no problems.
gIMpSTa said:
I don't think this is true.
It says that you cannot lower the plan on the line that comes with the n1 or you will be charged that. I definitely did exactly what the OP is trying to do and have had absolutely no problems.
Click to expand...
Click to collapse
yep, found the N1 agreement that was brought up, and its the usual no plan modification agreement thing. Perfect! Certainly not worried about paying tmo's rates.
There is no defference between the N1 data plan, and the G1 data plan. They are both on the same Android Data Plan. Doesn't matter what android device you use. You could use a diff android phone every day and not had any negative effect. It is all legal.
Hey Hummeroid,
I was thinking that you should do this quickly before the mytouch slide comes out. your dad might like it more than the g1. then you'd be screwed. just watching your back buddy
If I can get one quick answer for how many times I might be torn apart for asking that would be great. Friday I added a new line to my family plan to get the evo. I am trying to put my hero running fresh 2.1.2 on another line that is one my account. I got it at Radio Shack and they had no idea what they were doing and screwed up my account. After a day and a half I finally got the accounts switched and when I activated the 3g wont come on the hero. I have all needed codes and have spent about 7 hours total trying to get it working. I am thinking about flashing back to stock but don't want to if not needed. Any help or at least a direction to be pointed. All else fails, I'm going to the sprint store.
Try it. Use the 2.1 ruu .exe in the 2.1 root guide. DONT DONT DONT accept the OTA when you boot or you can't reroot. Use the UNREVOKED.apk to one click root again.
feefeeboomboom said:
Try it. Use the 2.1 ruu .exe in the 2.1 root guide. DONT DONT DONT accept the OTA when you boot or you can't reroot. Use the UNREVOKED.apk to one click root again.
Click to expand...
Click to collapse
Good looking out. Going to do it right now. Just out of curiosity, has anyone else had trouble switching accounts on a rooted phone
Not that IV heard.
feefeeboomboom said:
Not that IV heard.
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Click to collapse
Yeah, I'm thinking i was cause where I bought it. The people I got it from RadioShack had no idea what they were doing. They thought I was crazy when I asked them to switch some esn's around. When I talked to sprint they said radioshack had been screwing up alot of accounts. So if are buying from there, have them do nothing but sale you the phone and activate it. Heading to sprint, quick question, if I go in there with a rooted hero will they trip?
svlittle said:
Yeah, I'm thinking i was cause where I bought it. The people I got it from RadioShack had no idea what they were doing. They thought I was crazy when I asked them to switch some esn's around. When I talked to sprint they said radioshack had been screwing up alot of accounts. So if are buying from there, have them do nothing but sale you the phone and activate it. Heading to sprint, quick question, if I go in there with a rooted hero will they trip?
Click to expand...
Click to collapse
Depends on who's working and how obvious it is.
Usually they're dumb enough to believe you when you say "Oh, it's an app I found"
svlittle said:
Yeah, I'm thinking i was cause where I bought it. The people I got it from RadioShack had no idea what they were doing. They thought I was crazy when I asked them to switch some esn's around. When I talked to sprint they said radioshack had been screwing up alot of accounts. So if are buying from there, have them do nothing but sale you the phone and activate it. Heading to sprint, quick question, if I go in there with a rooted hero will they trip?
Click to expand...
Click to collapse
This has nothing to do with the phone being rooted.
FYI indirect dealers like radio shack don't have the full ability to switch around esns among lines on an account.
Basically three things have to happen:
first you have to free up existing phones on existing lines. (only sprint can really do this, save for doing an upgrade)
second you have to change the account to reflect the new phones on the new lines. (indirect dealers CAN do this once the line is freed up)
third: you have to initiate either an auto ota programming, or use unlock codes to edit the mobile identification number and your mobile directory number (these are both usually your phone number, but sometimes the MDN is not) Again, only sprint can do this as they have the unlock codes.
Your RS rep probably didn't realize this, and only changed around your account as needed. Now, true, they should have just called Sprint and made sure, or had you make a call on the hero to make sure it was working right... but let's be fair, I'll bet at some point in your life you made a mistake where you thought you knew what you were doing and it turns out you didn't.
Line switches like this aren't common requests at indirect dealers. They mainly handle new account and upgrades.
I work at a Radio Shack and we regularly switch lines around like that, we do have to call it in to Sprint though. As with anywhere it's rarely the company and more the person working that's stupid.
canterrain said:
This has nothing to do with the phone being rooted.
FYI indirect dealers like radio shack don't have the full ability to switch around esns among lines on an account.
Basically three things have to happen:
first you have to free up existing phones on existing lines. (only sprint can really do this, save for doing an upgrade)
second you have to change the account to reflect the new phones on the new lines. (indirect dealers CAN do this once the line is freed up)
third: you have to initiate either an auto ota programming, or use unlock codes to edit the mobile identification number and your mobile directory number (these are both usually your phone number, but sometimes the MDN is not) Again, only sprint can do this as they have the unlock codes.
Your RS rep probably didn't realize this, and only changed around your account as needed. Now, true, they should have just called Sprint and made sure, or had you make a call on the hero to make sure it was working right... but let's be fair, I'll bet at some point in your life you made a mistake where you thought you knew what you were doing and it turns out you didn't.
Line switches like this aren't common requests at indirect dealers. They mainly handle new account and upgrades.[/QUOT
I sell att, verizon and tmobile for costco. I sell a lot of phones, but I've never sold a phone and sent the customer away with out the phone working and them to figure it out themselves. I usually reward salesman that overachieve and work for their commission by buying as much as i can. On the other hand I don't like to give credit that doubt know about what their selling. In other words, know what your selling, I always do and I've sold just about everything.
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Click to collapse
Ok. I have been around the ring in the crappiest circus on earth (known as ATT ), and they're driving me nuts. Thought maybe some of the brilliant minds here might know a way to help me out!
Story:
My wife has a blackberry with a grandfathered unlimited plan. I called ATT Customer Service before I bought my Captivate asking if I could have her plan for my phone and give her the $15, 200 MB plan. Expecting no, I was surprised when the guy on the other end said sure no problem! I asked him literally a good ten times in as many different ways as possible to ensure that he knew what I was asking. No big deal apparently. Captivate was purchased and all of the sudden the plan can't be switched anymore and it doesnt matter what the first guy told me; it physically cant be done (or so I was told)! Called today (furious, after yet another data plan overage despite wifi usage) and was given the same run around, but this time I started getting angry. This guy tells me that it couldn't be done, can't be done, physically impossible! Then he goes on to tell me that if the first guy had made a note on my account they could do it, but since he didn't, they can't. So it's not physically impossible anymore?? Immediately after I mentioned the words "Sprint", "Verizon", and "leaving" he said, "Let me get my supervisor for you" (because before it was impossible to get the supervisor despite my asking ). Supervisor gets on the phone and says it is physically impossible to switch the plan even if it's on the same account. Can't do it; no way! Doesn't matter what any of the lowly CS reps said! I asked her if she cared at all about keeping me as a customer and her answer was "Unfortunately, I can't solve the problem you have today" (basically, no).
This is a joke and despite countless calls to Customer Service (if it can be called that....), I have gotten no where.
Any advice on how I can get out of this mess? I'm super tempted to just leave ATT.
Sorry for the long post/rant
It depends on the plan. I moved my iPhone unlimited plan over, but it was a smartphone plan so it was still the $30 month type plan.
The blackberry plans originally were not really anticipating web browsing as early BB were just sort of WAP browsers. If it was one of these "unlimited" plans that was really just for email, then they may not let you switch.
Try walking into a store and talking to a manager. Find out why iPhone unlimited plans are moved over (even though the plan has a different name and is only for iPhone) and still stay unlimited, but the BB is not.
How much were you paying for your BB unlimited plan?
My wife has the Bold 9000 and has had the plan for about a year and a half now. We are paying 30 dollars for that plan.
I actually have gone in store. Not sure if I spoke to a manager or not, but the guy I asked said no at first, but then wasn't sure so he asked another guy. The other guy just sorta rolled his eyes and said no. ha
Think I should just go and ask for the manager immediately?
I think the problem is you're trying to move a data plan from one phone number to another. I've never known them to do that, only the line that was originally grandfathered in keeps it. Idiot customer service reps don't know what they're talking about half the time anyways.
Ya. I told the supervisor she really needed to train her underlings as three of them told me it was possible. She didn't care. I'm so fed up with ATT.
Thats messed up. Generally when one of my co workers said something regarding a product and I say something different I have to follow and give them that item. Of course we have to check a few thing s out. And if we can't we can replace or give something to make it right
Sent from my SAMSUNG-SGH-I897 using XDA App
I know. What's really irking me right now is that the supervisor didn't even offer to do ANYTHING to amend the situation. I realize my one plan doesn't decide the success of their company, but I really would just like a little customer service.
I hear that EVO calling my name in the distance lol
Aren't most customer calls recorded? If so, can they pull your call and find out that the first guy really did tell you that? Even though they're saying they can't transfer the plan, they can at least acknowledge his error and at least clarify that you're not lying to them and just trying to pull one over on them. Maybe if there's proof that there was an error on their part, they can work something out with you.
That's not a bad idea. I may try that, although I have a feeling that they do not store recorded calls under personal profiles and have no way of tracing certain calls back to certain users.
Maybe I'm wrong. No harm in trying.
cpk86 said:
That's not a bad idea. I may try that, although I have a feeling that they do not store recorded calls under personal profiles and have no way of tracing certain calls back to certain users.
Maybe I'm wrong. No harm in trying.
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I used to work for a financial company and they recorded all of the incoming service calls. They were linked to specific accounts so that they can be pulled in case errors were made. Obviously I probably can't compare a financial company to a telecommunications service line but you're right, no harm in trying.
my understanding is this
if you have the unlimited plan on your line ... and change between smart phones you still keep it ...
but if you have other lines that do not have the unlimited (smart phone) plan ... there is no way for it to be added to those lines ... even if you want it just moved over from one line to another ...
its like an old flag ... and that flag does not exists on the accounts any more but if you still have the flag you get to keep it ...
Ya. I sorta realized that trying to get them to actually change it was a losing battle. It was just the fact that no one seemed to care at all what I was told, even when I was transferred to the supervisor and her "underling" had just got through telling me it was possible. Whatever. I guess I'll be getting the 2 gig plan. Better than going over THREE times in one month....
cpk86 said:
Better than going over THREE times in one month....
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Wow, you must be doing some serious stuff with your phone. I use mine just as much as my laptop, and I don't go over. I have the 200mb plan and I haven't even come close to going over
That's actually one reason I was getting so angry. I'm on wifi about 90% of the time. While I am on it a lot, most (almost all) of the data I'm using is coming over wifi networks, so I shouldn't be going over. They said that that was a device issue so there was nothing they could do and I would have to take it in store for a possible exchange.
I have had the LG G2 for a year now and I am experiencing issues with coverage. I am dropping calls or just not receiving them at all lately. I had verizon open a case about this last week which they promptly forgot to handle. Today I called back and asked for the results of the claim and was told that Verizons tech believed the issue was my phone, not the network.
I was then told I needed to have my phone replaced and the replacement would be out of warranty. Essentially..If it happens again, it's solely my problem. Being that this was a horrible offer I declined and stated I would want at least 6 months worth of warranty to cover the device for THIS issue alone. I was told a supervisor would call me and later she did. She refused a 6 month guarantee (on this issue alone) and asked me if I would be interested in resolving my issue by joining their edge program.
YEP! They suggested I essentially pay full retail for a phone to ensure this did not happen again. "Try another phone! It's an issue with the G2!", they said.
I don't want to be long winded, so here is some of the chat I had today. This is the 4th person I spoke to.
Cody: Thus far my option have been - Receive another LG G2 and hope it does not have the same issue (which would be fine if you all would allow me a warranty insuring a replacement if it did) or pay full retail for another device through Edge. Those are not great options.
Eliza: Thank you for that information! Please allow me a moment to access your account.
Eliza: I have an option for you, but it will require you to pay full price. Are you familiar with our device payment plan?
Cody: I'm being offered to pay full price to replace a device that Verizon acknowledges is faulty...
Eliza: This is similar to our Edge program, in that you will make the payments over a set amount of months. The Device Payment Plan allows those payments to be made over 12 months. Would that interest you?
Cody: I am not paying full price to correct an issue that Verizon has determined is not my fault.
Eliza: I understand. The only other option in this case would be the Certified Like New Replacement. I am sorry I don't have a more suitable option for you at this time.
Cody: Can you offer me a guarantee that the device will be replaced again if I have this same issue?
Eliza: No, I cannot. I can however assure you that this issue is not common with your device.
Cody: You're telling me "Hey, we understand that this isn't your fault, but you are still somehow fully responsible for the solution. You may have a phone that is possibly going to do the same thing..OR you can pay full retail for one"
Eliza: I apologize that we were unable to find a solution for you today. I will document your account with what we have discussed and gone over. Can I answer any other questions for you today?
Anyone else dealt with anything like this? I have loved this phone, but this is ridiculous. I cannot make or receive calls about 20% of the time & my G/F will be right next to me having no issues with her phone (iPhone, Verizon).
This is in the wrong section. I apologize.
That's their normal policy, one year from original purchase, it's not extended if you have it replaced.
mjones73 said:
That's their normal policy, one year from original purchase, it's not extended if you have it replaced.
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I understand that, but I believe when a supervisor of the company blatantly says the LG G2 has these issues widespread that steps should be taken to ensure a customer isn't stuck with a bad device.
That is their policy, but the G2 just came out for verizon in November. So it not being covered is BS. Plain and simple. The only way they wont cover it is if your phone was purchased on a 2 year agreement on a different account than yours, or if the phone is broken (think cracked screen). If it was on another line on your account make sure to tell customer service this.
BTW, if you do call *611 don't just hit 000000 to get through to someone you will wait longer. When the prompt says "Main Menu" press 3 for tech support Say your issue. Tell the Customer service rep whats going on and they'll bump you to tier 2 support.
Kyle.
Verizon Indirect Agent
3 years.
kylelipp said:
That is their policy, but the G2 just came out for verizon in November. So it not being covered is BS. Plain and simple. The only way they wont cover it is if your phone was purchased on a 2 year agreement on a different account than yours, or if the phone is broken (think cracked screen). If it was on another line on your account make sure to tell customer service this.
BTW, if you do call *611 don't just hit 000000 to get through to someone you will wait longer. When the prompt says "Main Menu" press 3 for tech support Say your issue. Tell the Customer service rep whats going on and they'll bump you to tier 2 support.
Kyle.
Verizon Indirect Agent
3 years.
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I said the exact same thing about it being covered and I purchased the phone new and it has no issues physically. I'm dealing with tier 2 now. I appreciate your reply!
I've been trying for years to get coverage upgraded(along with others) in a fringe(but "wealthy" area surrounded by water on all but one side[coverage excellent 2 blocks away] ). Next they will tell you to purchase a fem cell and saying they are "fixing" the tower. GOOD LUCK!
Sounds like an issue with the phone though. If you are still in 1 year warranty, contact LG for new. Otherwise deal with refurb and good luck with that extension.
Omg the same thing has happened too me.. This is my 5th LG g2 the other ones all had the same problem were the screen had dead spots. After talking to a million people. Last time I finally went to a Verizon store and the lady showed me a tablet that said this is a known issue. After I was told they never heard of this happening before at ALL, EVER! So before I left I asked the lady if this happens AGAIN with this handset will they give me a different phone or credit me and upgrade? Because if they posted in this phones website on their store " currently this phone has a manufacturer defect with it's software and you may have to wait for a software upgrade for your phone to work correctly" I WOULDNT of BOUGHT THIS PIECE OF SH!#!! And she said "no sir your going to just have to wait for them too push a software upgrade if you don't want to pay for a new phone or use another upgrade" I am so mad about this I almost broke the phone in half and was going to cancel my account and tell them they will never see a dollar towards the disconnect fees. **** heads! I can't believe Verizon.. It's just crazy they won't work with me on this. I wouldn't of got this phone if I did a little research and seen these issues everyone is having. I was gonna get an m8, motox or s4/5... Should have on another carrier.
Is this a recent development? Or has it happened since you've had the phone?
I say this for a specific reason. I had issue retaining a reliable 4G data lock after I had installed the 24A OTA update. I figured it was the custom ROM I had installed and so posted in that thread. Several people replied saying they had similar issues and replaced their SIM card and the problems went away.
So I followed their suggestion. It fixed the problem immediately. The Verizon rep at the store who replaced my SIM told me something very interesting. Apparently, the OTA updater has a tendency to fry SIM cards, and its not limited to LG, or even Android, phones. Apparently when the latest iOS update was released, a large percentage of devices has their SIM cards fried to various degrees. He even implied that some people couldn't get any service, phone or data, until they had their SIM cards replaced.
If you think the issue started near the time of an OTA update, or even if it didn't, it might be worth going to down to a Verizon store (not one of those Authorized Retailer hacks) and request that you are having issues and want to try swapping your SIM card to see if it fixes the problem. They should be open to this.
Now, not only does the SIM card contain the information necessary to determine which cell towers to connect to, it also contains all the encryption keys necessary to encrypt all communications from the phone to the cell towers. But, it does not pass the keys to the phone. All the data is passed through the chip on the SIM card, and that chip does the encryption. The encrypted data is then passed back to the phone for radio transmission to the towers.
So, if the SIM card got fried somehow, it could completely butcher all communications. Its by no ways a guaranteed fix, but its worth a try. It doesn't cost anything but some time (which is always a frustrating cost).
I had some major issues over all their s3 refurbs they sent me. I filed a complaint with the Better Business Bureau and bam I got a call from a manager who hooked me up with a different phone....which then had a bad speaker on arrival. But the second DNA I received worked flawlessly. Lol.
Just need to remember to be patient and cooperative with them. Don't yell or anything because if your nice then they do more to help.
Sent from my VS980 4G using XDA Free mobile app
You should look into adding the 2 bucks a month extended warranty to your line if you can. You'll always have manufacturer defect protection for any phone you put on the line (at least that's how it is for me) regardless of how old it is or where you got it from. Verizon's policy is (as far as I know) to replace the phone, but the certified like new phone they replace your phone with only comes with one month of warranty (or less).
If you don't agree with verizon's policy regarding warranty replacements you could contact LG and they will have you ship your phone to them, they will attempt to fix it, and if they can't they will send you a new phone, but I believe that they will give you a new 1 year warranty, unlike Verizon. That will prevent you from being SOL if the issue occurs again, but you'll be phone less for a week or so.
I'm not 100% about all of that, but as far as I know its all correct.