I have 3g data, but cant make calls or texts - One (M7) Q&A, Help & Troubleshooting

So I just got a HTC one from ebay (maybe not a clever idea), set it all up, put my sim in and get signal (2-3 bars) and 3G data, but if i try and send a text it fails to send and if I try and make a call it never dials out.
I've never come across this problem before, does anyone here have any ideas?
Thanks in advanced

the phone is imei barred. I see this a lot where I work. That's the problem when buying from an unknown seller, it can happen. I would go back to the seller, and get your money back if possible.
dh2311 said:
So I just got a HTC one from ebay (maybe not a clever idea), set it all up, put my sim in and get signal (2-3 bars) and 3G data, but if i try and send a text it fails to send and if I try and make a call it never dials out.
I've never come across this problem before, does anyone here have any ideas?
Thanks in advanced
Click to expand...
Click to collapse

IMEI barring should only happen on that specific carrier though.

ArmedandDangerous said:
IMEI barring should only happen on that specific carrier though.
Click to expand...
Click to collapse
Could be unlucky and using the same network as the seller on eBay :/
OP, do you have another SIM you could try just to make sure?

IMEI barring affects the phones behaviour to accept SIM cards, at least thats what happens in the UK, which is where the OP is from
ArmedandDangerous said:
IMEI barring should only happen on that specific carrier though.
Click to expand...
Click to collapse

j1mmyg88 said:
IMEI barring affects the phones behaviour to accept SIM cards, at least thats what happens in the UK, which is where the OP is from
Click to expand...
Click to collapse
Ah right. Cos from Googling and XDA, American IMEI blocking only applies to that particular telco and any other telco it shares their blacklist with, and in my country such a thing as IMEI blocking doesn't even exist

Really?!?!?! Thats pretty mental.
ArmedandDangerous said:
Ah right. Cos from Googling and XDA, American IMEI blocking only applies to that particular telco and any other telco it shares their blacklist with, and in my country such a thing as IMEI blocking doesn't even exist
Click to expand...
Click to collapse

Sorry, I've been out today, you all seem sure it's an IMEI bar, I'll do a check later see if that comes up with anything
I thought the IMEI bar stopped the phone from getting signal full stop, not allowing 3g data, which works, I can load Web pages.
Sent from my Galaxy Nexus using xda app-developers app

dh2311 said:
Sorry, I've been out today, you all seem sure it's an IMEI bar, I'll do a check later see if that comes up with anything
I thought the IMEI bar stopped the phone from getting signal full stop, not allowing 3g data, which works, I can load Web pages.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
This may sound silly, but is your sim card a data only plan, like those given for tablet contracts?

ArmedandDangerous said:
This may sound silly, but is your sim card a data only plan, like those given for tablet contracts?
Click to expand...
Click to collapse
Its a normal contract that I've used for over 12 months, works fine in my Gnex

Does anyone know of a free website to check the IMEI status for UK networks? Can only find Australian ones free.
Also, is it definitely an IMEI bar if I still get signal and can use the 3g data?
Sent from my Galaxy Nexus using xda app-developers app

Last update on this, did a check via checkmend, and you are all correct. It has been IMEI blacklisted, so it will be returned.

dh2311 said:
Last update on this, did a check via checkmend, and you are all correct. It has been IMEI blacklisted, so it will be returned.
Click to expand...
Click to collapse
Glad you found that it was IMEI barred, as for the data goes, yes it will still pick that up, the amount of times I've seen it with that fruit based company is stupid. Buying from CEX and wondering why it was barred. So easy done.

Related

I don't seem to be receiving SMS messages.

I can't text myself with Google Voice, and I've had several people ask me if I got their text that never went through. I can send just fine, but I don't seem to be receiving them. Is there any troubleshooting for this?
Edit: My calls also seem to be going straight to voicemail. I can make calls, though.
Get a new sim card. Happened on my TBOLT. They will NEVER figure out your problem. Just take it to Verizon and say my SIM card isnt working, I cant send/receive texts.
I can send them and make calls, though. I've also noticed that when I leave a voicemail though Google Voice I never get it.
Yup. Need a new SIM. You could also try reseating it. Its the SIM, trust me.
psufan5 said:
Yup. Need a new SIM. You could also try reseating it. Its the SIM, trust me.
Click to expand...
Click to collapse
God damn it.
They are free, just ask for a new one. I went weeks on my TBOLT before they figured out the problem.. trust me it sucks..
Thanks for letting me know. Hopefully the folks at Verizon will be happy to hand it out. Should I unroot before taking it in?
i just started having the same issue as the OP....but it only does it to me while at my parents house in rural northwest oklahoma where i have to rely on roaming. Every other verizon phone i've had up there has been able to roam without problems, but this bionic cannot keep a steady 1x data connection up there and keeps giving me a popup message stating that i am data roaming and no longer in the USA and have to accept something o data roam outside the US...the second i drove back near a verizon tower bam i was hit with 22 text messages i had been missing throughout the day...i'm hoping this is something they are working on...
Sent from my Xoom using XDA Premium App
TheBiles said:
Thanks for letting me know. Hopefully the folks at Verizon will be happy to hand it out. Should I unroot before taking it in?
Click to expand...
Click to collapse
Not sure that matters. Did you try to reseat your sim?
4G SIM
If I already have an extra 4G SIM card, can I install it and activate without going to a shop? How can I do this?
Thanks
docabe said:
If I already have an extra 4G SIM card, can I install it and activate without going to a shop? How can I do this?
Thanks
Click to expand...
Click to collapse
That I am not sure about.
Did any of you dial *228 when you got your phone? If so that will destroy your sim and can cause things like you are seeing now. Thats NOT what you do on these phones to update tower info.
Took it to Verizon, replaced the SIM, and it still didn't work. The Verizon people had to call their own support, and they couldn't fix it, so now they filed a support ticket to the upper level people to resolve it on their end. **** everything about this.
--
Sent from my Droid Bionic.
Wow very strange... Your account might be messed up? Who knows. Good luck with that One thing that sucks about texts... you dont know you arent getting them!
psufan5 said:
Wow very strange... Your account might be messed up? Who knows. Good luck with that One thing that sucks about texts... you dont know you arent getting them!
Click to expand...
Click to collapse
I thought everyone was ignoring me for the last two days, so at least I know it wasn't my fault. Hopefully Verizon's super support can fix things up.
--
Sent from my Droid Bionic.
TheBiles said:
I thought everyone was ignoring me for the last two days, so at least I know it wasn't my fault. Hopefully Verizon's super support can fix things up.
--
Sent from my Droid Bionic.
Click to expand...
Click to collapse
They did bend over backwards for me when I had my problem. Maybe exchange the phone?
have you tried sending yourself a text (from a computer) at text.vzw.com?
PhilDX said:
have you tried sending yourself a text (from a computer) at text.vzw.com?
Click to expand...
Click to collapse
I've tried texting myself from Google Voice and having other people I know text me along with the Verizon support people. At this point, I believe that I can only receive texts from Verizon numbers, but I cannot receive calls from them.
TheBiles said:
I've tried texting myself from Google Voice and having other people I know text me along with the Verizon support people. At this point, I believe that I can only receive texts from Verizon numbers, but I cannot receive calls from them.
Click to expand...
Click to collapse
Where is your number coming from? T-Mobile or did you port it to Google Voice before coming to VZW?
unremarked said:
Where is your number coming from? T-Mobile or did you port it to Google Voice before coming to VZW?
Click to expand...
Click to collapse
My number came from T-Mo, but the problem seems to be resolved now. Just had a text convo with my friend on T-Mo, and I could call and text myself from Google.
TheBiles said:
My number came from T-Mo, but the problem seems to be resolved now. Just had a text convo with my friend on T-Mo, and I could call and text myself from Google.
Click to expand...
Click to collapse
Okay, glad to hear your issue resolved itself.
I've seen alot of issues with porting numbers back from Google Voice which is why I asked when I saw it mentioned.

[Q] Make Captivate look dumb?

My wife likes her Captivate but never uses data capabilities. AT&T requires a data plan for any smartphone. Has anyone thought about making it emulate a dumb phone? Is it even possible? This would save me $15 a month by not using data. I would be willing to pay for instructions for such a mod.
This would be better in the q&a forum, not development.
No, you can't. Att uses the phones IMEI number to determine if data is needed.
Mod pm'd...
My wife is also on a captivate. She doesn't have a data plan. This is what I did. I backed up the efs folder on the external SD card and I also put a copy on my computer for safe keeping. Delete the efs folder on the sdcard. Then reboot the phone. You look at the imei number it will be a generic number. Hence non detectable by atts systems. She's had it for about six months and no data plan yet.
Sent from my SAMSUNG-SGH-I897 using XDA App
durrence said:
Has anyone thought about making it emulate a dumb phone? Is it even possible?
Click to expand...
Click to collapse
Do you mean that you want to use the phone as it is without the internet plan?
If yes, go to Settings >Wireless and networks > Mobile networks . uncheck the Use packet data box
Advantage in this method is that you can hop on a wifi network when it is available.
If you mean you want to fool AT&T network to recognize your captivate as a non-smartphone and continue to use the dataplan, I believe this forum doesn't allow such discussion.
Not that I know anything, but couldn't you wipe the phones EFS data and replace it with a "dumb phones" information?
Like I said I know nothing. I don't suggest you do this, or anything like it for that matter.
FWIW, I bought a Captivate on EBay (put Pinnacle on it), put my wife's SIM in it and she uses it without any requests from ATT to get a data plan...
If you want to make the phone look dumb, you could just paint/theme it to look like an iPhone.
(bah-doomp-thud.)
The Gibbs said:
Not that I know anything, but couldn't you wipe the phones EFS data and replace it with a "dumb phones" information?
Click to expand...
Click to collapse
This is illegal in most countries of the world, USA included.
your best bet would be this http://forum.xda-developers.com/showthread.php?t=1093696, though i have never tested it
Aus_Azn said:
This is illegal in most countries of the world, USA included.
Click to expand...
Click to collapse
It's not illegal to ask questions (which this is the wrong thread to do that by the way @ OP), and nobody has broken any laws its just web chat. Informing someone how to do something is not against the law, freedom of speech corrects that. I can tell you exactly what to do to rob a bank, but you won't be charged for robbing one until you do it. Talk of terroism, treason, or any communicative threat...now that is illegal.
Klyentel said:
It's not illegal to ask questions (which this is the wrong thread to do that by the way @ OP), and nobody has broken any laws its just web chat. Informing someone how to do something is not against the law, freedom of speech corrects that. I can tell you exactly what to do to rob a bank, but you won't be charged for robbing one until you do it. Talk of terroism, treason, or any communicative threat...now that is illegal.
Click to expand...
Click to collapse
I was answering his question. Changing the phone's IMEI is illegal...
Sent from my SGH-I897 using XDA Premium App
But will it still function as a phone if it has an unknown IMEI?
Suppose I call AT&T to cancel her data plan and re-activate her old Motorola Razr, then take the SIM out of the Razr and put it in the Captivate? Could they still tell I was using a Captivate if I disable data on it?
durrence said:
But will it still function as a phone if it has an unknown IMEI?
Suppose I call AT&T to cancel her data plan and re-activate her old Motorola Razr, then take the SIM out of the Razr and put it in the Captivate? Could they still tell I was using a Captivate if I disable data on it?
Click to expand...
Click to collapse
Without changing the imei, yes.
I bought my Captivate from AT&T last year and not once have they questioned me about not having a data plan. I had an LG Incite before that without a data plan. Maybe I simply lucked up but I'm not complaining.
Sent from my SGH-I897 using XDA App
you need data plan only when buying phone from at&t. if you bought captivate from ebay/somewhere else then you can just put in the sim card and use it without getting data plan
This is the best answer yet
bigy4n said:
you need data plan only when buying phone from at&t. if you bought captivate from ebay/somewhere else then you can just put in the sim card and use it without getting data plan
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I897 using XDA App
bigy4n said:
you need data plan only when buying phone from at&t. if you bought captivate from ebay/somewhere else then you can just put in the sim card and use it without getting data plan
Click to expand...
Click to collapse
Until att does an imei sweep and just add it to your account.
mrhaley30705 said:
Until att does an imei sweep and just add it to your account.
Click to expand...
Click to collapse
i think that's illegal if at&t does that
Which part? If they can add a tethering plan or drop people from unlimited data, they can add a data plan to your line if they gave proper reason to do so. Check the Terms of Service.

[Q] At&t Tab Won't hold signal

So I purchased an LTE Galaxy Tab about 3 weeks ago and have been tossed all around by At&t customer service Samsung customer service and just about anyone else who could possibly know anything. I work for a retailer have have talked through my inventory director to an inside Samsung rep as well.
The problem is that whenever I drive further than say 5 miles (or 8ish km) the tablet will drop the signal and I will have to restart or cycle airplane mode to get it back. This happens regardless of wifi conditions or signal strength. I have tried 3 different SIM cards and also done an exchange for a new device. I haven't sold any of these to see if someone else has had this issue. Anyone else having this problem?
dawgsoverrebs said:
So I purchased an LTE Galaxy Tab about 3 weeks ago and have been tossed all around by At&t customer service Samsung customer service and just about anyone else who could possibly know anything. I work for a retailer have have talked through my inventory director to an inside Samsung rep as well.
The problem is that whenever I drive further than say 5 miles (or 8ish km) the tablet will drop the signal and I will have to restart or cycle airplane mode to get it back. This happens regardless of wifi conditions or signal strength. I have tried 3 different SIM cards and also done an exchange for a new device. I haven't sold any of these to see if someone else has had this issue. Anyone else having this problem?
Click to expand...
Click to collapse
do you live in an area with bad cell reception (in the woods?)
orlandoxpolice said:
do you live in an area with bad cell reception (in the woods?)
Click to expand...
Click to collapse
Nope metro Cincinnati and my Galaxy Skyrocket works fantastic. I actually got a little further last time and was able to stream video as a test all the way to work before it dropped off. (15 mile trip taking me right through downtown Cincinnati.) Of course when I got there I lost it.
May need to flash the modem again.
Sent from my SAMSUNG-SGH-I727 using xda premium
orlandoxpolice said:
May need to flash the modem again.
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
Where can i get that? I rooted and tried that kernel with no change.(not that there was much that was supposed to change)
dawgsoverrebs said:
Where can i get that? I rooted and tried that kernel with no change.(not that there was much that was supposed to change)
Click to expand...
Click to collapse
I dont really know. I have a system dump but dont know if the modem is kept within those files.
you could always just flash the stock ATT firmware again?
orlandoxpolice said:
I dont really know. I have a system dump but dont know if the modem is kept within those files.
you could always just flash the stock ATT firmware again?
Click to expand...
Click to collapse
I've had 2 of them do this with and without root from day one. Is re-flashing really going to do anything?
Here is some more info. Samsung customer support told me to re-create the stock APN and see if that would work. Well the tablet won't stay on any other APN except the default. i have also tried a "pta" APN (like on the skyrocket) and the "phone" APN (just HSPA+).

[Q] Cannot get LTE on Note 3 ATT ( H/W T mobile phone )

I cannot seem to get my T mobile Note 3 to work on ATT LTE. I used the settings under APN that has been posted on this forum to no avail. I just get a circle with a line through it. Thus far all I can get is 4G using APN Cingular.WAP.
thanks.
Limeybastard said:
I cannot seem to get my T mobile Note 3 to work on ATT LTE. I used the settings under APN that has been posted on this forum to no avail. I just get a circle with a line through it. Thus far all I can get is 4G using APN Cingular.WAP.
thanks.
Click to expand...
Click to collapse
If you gave them your IMEI number, it thinks its a dumb phone and your stuck with 4G. Rep is stupid and cannot fix it, just spent 20 minutes on the phone dealing with this issue.
IMEI
volcom8190 said:
If you gave them your IMEI number, it thinks its a dumb phone and your stuck with 4G. Rep is stupid and cannot fix it, just spent 20 minutes on the phone dealing with this issue.
Click to expand...
Click to collapse
Correct, I told the rep ( as I remember reading it on here ) to put it as a smartphone android. How do I go about getting them to register the IMEI of a non ATT phone as a smartphone on their system?
Thanks.
Limeybastard said:
Correct, I told the rep ( as I remember reading it on here ) to put it as a smartphone android. How do I go about getting them to register the IMEI of a non ATT phone as a smartphone on their system?
Thanks.
Click to expand...
Click to collapse
They will not register the phone as android, I dont understand how people have gotten around this.
volcom8190 said:
They will not register the phone as android, I dont understand how people have gotten around this.
Click to expand...
Click to collapse
May I ask how you accomplished this on your 20 minute call ? thanks
Limeybastard said:
I cannot seem to get my T mobile Note 3 to work on ATT LTE. I used the settings under APN that has been posted on this forum to no avail. I just get a circle with a line through it. Thus far all I can get is 4G using APN Cingular.WAP.
thanks.
Click to expand...
Click to collapse
I had the same problem on my tmobile note 3 running att sim.I had to pysically enable it by going into settings/connections/mobile networks/mobile networks/network mode then hit the lte/wcdma/gsm,and use the att apn.I hope this helps if you haven't figured it out yet
gubbilo144 said:
I had the same problem on my tmobile note 3 running att sim.I had to pysically enable it by going into settings/connections/mobile networks/mobile networks/network mode then hit the lte/wcdma/gsm,and use the att apn.I hope this helps if you haven't figured it out yet
Click to expand...
Click to collapse
Thanks for your response. Mine was already on LTE/WCDMA/GSM but to no avail. Do I have to give ATT a smartphone LTE IMEI number to get this to work?

No signal

Where I work I usually dont have no service, is there a way to find out exactly how long I go a day without service?
NvWatts said:
Where I work I usually dont have no service, is there a way to find out exactly how long I go a day without service?
Click to expand...
Click to collapse
Try installing gsam from the play store .
View attachment 4590965
Sent from my SM-N960U1 using Tapatalk
SMH.
I live in Brazil, I have Tim pos in my device is oscillating much the mobile data, is always alternating between 4g and 4g + and once while it disappears the network.
I already researched the network and the phone, I already changed the simcard and it continues.
CPI Justiceiro said:
I live in Brazil, I have Tim pos in my device is oscillating much the mobile data, is always alternating between 4g and 4g + and once while it disappears the network.
I already researched the network and the phone, I already changed the simcard and it continues.
Click to expand...
Click to collapse
Might be normal might not be. Check the APN settings and also if possible compare another note 9 with yours with the same network.
Sent from my SM-N960U1 using Tapatalk
NvWatts said:
Where I work I usually dont have no service, is there a way to find out exactly how long I go a day without service?
Click to expand...
Click to collapse
theres no way telling lol.. every issue is dif.. it could be a down tower or towers or ur device ormany other factors

Categories

Resources