Windows 7 doesn't have MTP drivers - 7" Kindle Fire HD Q&A, Help & Troubleshooting

Hi to all! Sorry for my english.. I hope to be understood!
I plugged my kf to my pc but the pc didn't recognized the device, it said that the mtp drivers miss and said on the device manager error code 28. On windows update it didn't found anything.. i search on the web and on the forum but nothing helped me.. what can i do? There are somewhere MTP drivers to install? Help me!
There is a screen of the device manager:

RhysTheExiled said:
Hi to all! Sorry for my english.. I hope to be understood!
I plugged my kf to my pc but the pc didn't recognized the device, it said that the mtp drivers miss and said on the device manager error code 28. On windows update it didn't found anything.. i search on the web and on the forum but nothing helped me.. what can i do? There are somewhere MTP drivers to install? Help me!
There is a screen of the device manager:
Click to expand...
Click to collapse
Uninstall all the drivers relating to the Kindle on the computer, then unplug the device, do a reboot on both the computer and the device, turn on ADB on the Kindle, plug it in.

seokhun said:
Uninstall all the drivers relating to the Kindle on the computer, then unplug the device, do a reboot on both the computer and the device, turn on ADB on the Kindle, plug it in.
Click to expand...
Click to collapse
Well I did it.. windows update downloaded the ADB composite driver but didn't found any driver for the MTP.. what can i do?

RhysTheExiled said:
Well I did it.. windows update downloaded the ADB composite driver but didn't found any driver for the MTP.. what can i do?
Click to expand...
Click to collapse
That's odd. No one ever reported anything about MTP drivers for the Kindle, I never had to either, and MTP doesn't appear on my drivers list at all. What Windows are you running and where did you purchase the device?

That`s a language unsupported issue try again just uninstalling the drivers windows tries to install for MTP. Unplug replug or reboot pc and replug. http://msdn.microsoft.com/en-us/library/windows/hardware/ff544886(v=vs.85).aspx

I faced a similar problem (Win8 64-bit):
- ADB was working
- PTP (camera) was working with the possibility to access the pictures and DCIM folder via the PC
but
- the KFHD wasn't accessible via MTP anymore since I've updated the rom to CM10.1
The solution for me was to update the driver of the shown up ADB device in the device manager by choosing:
update --> selection from list --> NOT the shown Kindle but MTP --> Microsoft --> universal MTP driver
And now all is working again.
Good luck!

Mistaz said:
I faced a similar problem (Win8 64-bit):
- ADB was working
- PTP (camera) was working with the possibility to access the pictures and DCIM folder via the PC
but
- the KFHD wasn't accessible via MTP anymore since I've updated the rom to CM10.1
The solution for me was to update the driver of the shown up ADB device in the device manager by choosing:
update --> selection from list --> NOT the shown Kindle but MTP --> Microsoft --> universal MTP driver
And now all is working again.
Good luck!
Click to expand...
Click to collapse
I had the same issue with CM10 and TWRP not mounting. I ended up backing up CM10 and flashing back to amazon os to mount.

Sorry didn't mean to bump this my xda app glitches when I told it to quote something on one thread, save the post and then use it on another thread and intended up bumping this. My bad.
Sent from my Amazon Kindle Fire HD running CM10.1 Tablet UI using xda-developers app

I tried everything but didn't worked.. i saw in other forum the only solution is that reinstall windows 7

Mistaz said:
I faced a similar problem (Win8 64-bit):
- ADB was working
- PTP (camera) was working with the possibility to access the pictures and DCIM folder via the PC
but
- the KFHD wasn't accessible via MTP anymore since I've updated the rom to CM10.1
The solution for me was to update the driver of the shown up ADB device in the device manager by choosing:
update --> selection from list --> NOT the shown Kindle but MTP --> Microsoft --> universal MTP driver
And now all is working again.
Good luck!
Click to expand...
Click to collapse
I'm not trying to bump something dead, but after hours of searching for a solution, this worked perfectly for me. Thank you!

Mistaz said:
I faced a similar problem (Win8 64-bit):
- ADB was working
- PTP (camera) was working with the possibility to access the pictures and DCIM folder via the PC
but
- the KFHD wasn't accessible via MTP anymore since I've updated the rom to CM10.1
The solution for me was to update the driver of the shown up ADB device in the device manager by choosing:
update --> selection from list --> NOT the shown Kindle but MTP --> Microsoft --> universal MTP driver
And now all is working again.
Good luck!
Click to expand...
Click to collapse
Thank you! Searched for hours to solve my problem that kindle fire hd with cm did not pop up in windows to transfer files - this finally helped me. :good:

Mistaz said:
I faced a similar problem (Win8 64-bit):
- ADB was working
- PTP (camera) was working with the possibility to access the pictures and DCIM folder via the PC
but
- the KFHD wasn't accessible via MTP anymore since I've updated the rom to CM10.1
The solution for me was to update the driver of the shown up ADB device in the device manager by choosing:
update --> selection from list --> NOT the shown Kindle but MTP --> Microsoft --> universal MTP driver
And now all is working again.
Good luck!
Click to expand...
Click to collapse
I'm having a similar issue connecting my Kindle Fire HD to a Windows 8 Lenovo laptop. The ADB drivers installed correctly but I can't get the MTP Drivers to install. Its gives a "Code 28".
I've tried to follow the steps from Mistaz to update the MTP Drivers, however when I select Microsoft I don't see any option for "universal MTP driver". Any idea why?

Did u uncheck show compatible devices? That may help. If its not there it could be something else, I am not too familiar with windows 8, nor want to be from a certain standpoint.
Sent from my Amazon Kindle Fire HD running CM10.1 Tablet UI using xda-developers app

Mistaz said:
I faced a similar problem (Win8 64-bit):
- ADB was working
- PTP (camera) was working with the possibility to access the pictures and DCIM folder via the PC
but
- the KFHD wasn't accessible via MTP anymore since I've updated the rom to CM10.1
The solution for me was to update the driver of the shown up ADB device in the device manager by choosing:
update --> selection from list --> NOT the shown Kindle but MTP --> Microsoft --> universal MTP driver
And now all is working again.
Good luck!
Click to expand...
Click to collapse
Im on Windows 7, When i follow these steps i get to selection from list and then the MTP doesnt even show up . ive been trying for days now...

stunts513 said:
Did u uncheck show compatible devices? That may help. If its not there it could be something else, I am not too familiar with windows 8, nor want to be from a certain standpoint.
Sent from my Amazon Kindle Fire HD running CM10.1 Tablet UI using xda-developers app
Click to expand...
Click to collapse
Thanks for the advice. I think my issue was a bad initial install of the ADP and Kindle drivers. I uninstalled the drivers and did a system restore to a time before I plugged my Kindle into my laptop. I then followed the guide on Amazon "Setting Up Your Development Environment" to setup the Kindle drivers and now everything seems to be working.

I have tried all the process mentioned din this thread, but none of them have worked for me. I have Windows 7, a Gen 1 KF, 8.9 KFHD, and KFHD 7. Windows file explorer will see the gen 1 and the 8.9, but not the 7, although it will run ADB commands to it just fine. When I look in device manager the MTP part of the kindle has the yellow triangle and I can not find any MTP drivers at all that will work. I have searched here for MTP drivers but have not been able to find any, so if I have just missed them can someone point them out please?

RhysTheExiled said:
Hi to all! Sorry for my english.. I hope to be understood!
I plugged my kf to my pc but the pc didn't recognized the device, it said that the mtp drivers miss and said on the device manager error code 28. On windows update it didn't found anything.. i search on the web and on the forum but nothing helped me.. what can i do? There are somewhere MTP drivers to install? Help me!
There is a screen of the device manager:
Click to expand...
Click to collapse
Hi,
If I am not mistaken, it looks like you have the same problem I had.
Try this:
http://forum.xda-developers.com/showthread.php?t=2612503

Related

Problems with MTP drivers to get kindle connected to PC

I have a problem I have a kindle fire and getting the drivers installed is the problem
I have install the ADB driver but am having extreme difficulties getting the MTP drivers to work
I have tried everything (every solution on Google)
and nothing works
I've tried the "Media Transfer Protocol Porting Kit"
I tried to get Microsoft help they gave me the run around and confused me even more.
I tried to Go to Device Manager, under Portable Devices, right-click on MTP USB Device, and then click on Update Driver Software to update the MTP USB device driver. I then Selected “Browse my computer for driver software” to locate and install MTP USB device driver software manually.I then Selected “Let me pick from a List of device drivers on your computer”. A list will show installed driver software compatible with the device but I dont know what to pick
can someone help me please
is there an alternative solution to this Problem?
Try reading this thread, I tried to quote from it using my xda app for you and accidentally bumped it somehow...
http://forum.xda-developers.com/showthread.php?t=2309505
Sent from my Amazon Kindle Fire HD running CM10.1 Tablet UI using xda-developers app
I tried what they said nothing worked
I cant Reinstall win7 because it is an OEM
I tried to install alternative driver for the MTP drivers the triangle went away or MTP error disappeared but I don't know if I choose the right one
I choose from a list
when I plug in the kindle a different message comes up
"some computers require a free file transfer utility to copy files between the computer and you kindle."
I have WMP the latest version
what do I need to get this working is there something I can download and install to override this issue.
Is your version of windows 7 a non us versions, because that's what I believe his issue is. Also your PC should have a windows 7 key on it so u can always reformat it, but you need a disk, and if you don't have one I can't really help you obtain one because I am not aware of if its illegal to DL stuff u already own off then internet and i would rather not get banned from this forum if it is. However if MTP is very important and u absolutely need it, go to ubuntu's website and download a desktop live CD, if you don't know your processor type juse 32 bit, but most modern PC's are 64 bit. Anyways if all goes well after burning it to a cd or making a bootable flash drive, u can boot into a live os and it should have mtp and u can transfer stuff. I on the other hand cannot do this because I use an older version of Ubuntu on a small partition and it is a pain to upgrade distros and I hate the new interface, but from what I have read the new versions of Ubuntu will work with your kindle. You can always install Linux along side windows but if you don't know a thing about resizing partitions, then i wouldn't suggest it because u might wipe your windows os and that would suck. BTW ubuntu is completely legal compared to what I was questioning above about windows. Yay Linux!!!
Sent from my Amazon Kindle Fire HD running CM10.1 Tablet UI using xda-developers app
thanks
how do I check the status of my windows OS and I am running UBUNTU 12.04 alongside my windows OS
Im not that familar with Ubuntu as I would like to. I tried to sync my kindle to ubuntu, try to root my kindle and it was very complex
more than on windows
Funny, I find it easier to root on Ubuntu than on windows, no driver problems and then binary bash script works the same way. I am unfamiliar with "syncing" a kindle, especially on Ubuntu, I never sync mine I just use it like I would a flash drive, drag and drop files to it. Should work the name way on Ubuntu I think, I use an older version of Ubuntu that can't open it as an MTP device, so i just push and pull with adb. My only problem with helping you doing this on Ubuntu is your using 12.04, and I don't use the new ones because I don't like the new interface, i use gnome based desktop environment. So I can't exactly say where to click to open the kindle, but if I had to guess you can simply open a nautilus window from that bar on the left of the screen, any thing on it that's a folder will do, from there there should be a pane on the left if the window where the kindle would show up as a device u can click and view the contents of. I'm kinda basing this off what happens when I use a camera or iPod on mine, I assume kindle would show up the same way. If this is not the case you may have to install a package for an MTP browser, again not familiar with the interface and from what I remember trying it last time they took out the synaptic package manager by default, so I would have to tell u a command to run in a terminal to install it instead if need be. Tell me how it goes I will try to help as much as I can.
I kinda feel like I put too much information in this post...
Oh and as for telling your windows os, it may tell if you right click my computer( on start menu) and hit properties. Another way to throw a guess at it is ask yourself "Do you live in the USA?". Windows I think will say something about it in the properties of my computer though, if not you can try running winver from the run box it may display something useful. I don't have my PC booted up into windows right now so i can't verify this, and I kinda host a minecraft server on it in Linux most of the time so I don't shut it down unless I need to and its empty.
Sent from my Amazon Kindle Fire HD running CM10.1 Tablet UI using xda-developers app
Nastynate1219 said:
I have a problem I have a kindle fire and getting the drivers installed is the problem
I have install the ADB driver but am having extreme difficulties getting the MTP drivers to work
I have tried everything (every solution on Google)
and nothing works
I've tried the "Media Transfer Protocol Porting Kit"
I tried to get Microsoft help they gave me the run around and confused me even more.
I tried to Go to Device Manager, under Portable Devices, right-click on MTP USB Device, and then click on Update Driver Software to update the MTP USB device driver. I then Selected “Browse my computer for driver software” to locate and install MTP USB device driver software manually.I then Selected “Let me pick from a List of device drivers on your computer”. A list will show installed driver software compatible with the device but I dont know what to pick
can someone help me please
is there an alternative solution to this Problem?
Click to expand...
Click to collapse
Try this:
http://forum.xda-developers.com/showthread.php?t=2612503
It should help if you have the same problem I had.
mwhatsup said:
Try this:
http://forum.xda-developers.com/showthread.php?t=2612503
It should help if you have the same problem I had.
Click to expand...
Click to collapse
Registered just to say this is the solution to the issue as described above.
Thanks a bunch!
The answer to get a Kindle recognised by Widnows 7
plug kindle into pc
ignore unpleasant driver message
enter device manager and click the following:
update driver software
browse my computer for driver software
let me pick from a list of device drivers on my computer
select 'portable device' from the list
select 'standard mtp device' from the list
select 'mtp usb device' from the list
click next"
This worked after hours of trying to get my Kindle to work in windows 10!
Thanks @Achilles1783

[Q] Windows 7 ADB Drivers / App restores w/o root?

I'm looking to port app restores - mostly game saves - from my old phone to the Droid Turbo. I've used Helium in the past but I can't get the Turbo to connect to Windows 7 yet. I've been trying to use the drivers linked from the Helium URL and here, but without success.
Anyone have luck tracking down USB drivers?
Any suggestions other than Helium?
Update:
Looks like the Motorola drivers started working as soon as I posted this (of course...).
This one was driving me nuts the last two days. On Win8.1 x64, the driver wouldn't auto-load when the device was plugged in. Until I saw your edit reason, I didn't even think to go through the manual device list and select the driver manually. "ADB Interface/Mot Composite ADB Interface" worked for me, as well.
Also, if you change your USB Storage mode on the phone, it may also change how the ADB Interface is detected. I had to manually add the ADB Interface driver a second time when I turned on MTP mode for the USB Storage connection. I had had it previously disabled while trying to figure out the ADB issues, once I had ADB working, I re-enabled MTP and subsequently Windows "forgot" the ADB device driver again.
For others: I had to go through the device manager, pick the unknown adb device and update drivers, pick drivers, select the clockworkmod section on the left and instead of mot composite I had to use the first option, android composite adb interface. Now my mtp connection works. Haven't tried reconnecting yet so it may well forget the drivers again, but at least I know what to do now!
Need the drivers from google sdk kit. Just google search installing adb drivers. I used helium fine.

MTP & "Nexus 6" drivers won't install...help?

Hey guys, weird stuff going on here.
Downloaded the latest Android USB drivers as well as the SDK. When updating the device from the device manager, ADB drivers loaded fine, but MTP drivers and "Nexus 6" (camera mode) drivers will not install no matter what I try. USB debugging mode or not, no dice.
What I did find odd, is that when opening the android_winusb.inf file that was packaged in the latest usb drivers, there is no mention of a Nexus 6 phone inside - which explains why the drivers won't install See screenshots below.
http://i.imgur.com/qmgxwsd.png
http://i.imgur.com/9NGYxsR.png
I'm not sure if I feel comfortable "hacking" the inf file in order flash my phone, but maybe it would be ok Is this a screw up on Google's part or am I way off base here?
wfujay said:
Hey guys, weird stuff going on here.
Downloaded the latest Android USB drivers as well as the SDK. When updating the device from the device manager, ADB drivers loaded fine, but MTP drivers and "Nexus 6" (camera mode) drivers will not install no matter what I try. USB debugging mode or not, no dice.
What I did find odd, is that when opening the android_winusb.inf file that was packaged in the latest usb drivers, there is no mention of a Nexus 6 phone inside - which explains why the drivers won't install See screenshots below.
http://i.imgur.com/qmgxwsd.png
http://i.imgur.com/9NGYxsR.png
I'm not sure if I feel comfortable "hacking" the inf file in order flash my phone, but maybe it would be ok Is this a screw up on Google's part or am I way off base here?
Click to expand...
Click to collapse
I'm having similar issues, laptop running win 7 can't see Nexus 6, DL'd drivers, even tried Motorola for drivers but although showing in device manager as installed no connection
At least they installed for you. The drivers don't even recognize my device. I still get a yellow Nexus 6 in device manager with no usable connection. Ugh...
Sent from my Nexus 6 using Tapatalk
Seems to be a lot of this going around. I'm on win 8.1. I couldn't get the drivers to work via the sdk. Then I tried the Google and Motorola drivers. After deleting the devices on device manager I finally got the N6 to connect via mtp. However, I can't the computer won't connect via mtp if USB debugging is on. On top of that I can't get adb to even see the phone. I would suspect it's more of a Windows problem at this point. I need to do some more testing from another pc.
Sent from my Nexus 6 using XDA Free mobile app
Have any of you tried using Wug's Toolkit?
http://forum.xda-developers.com/showthread.php?t=2947452
Managed to connect via PTP eventually by uninstalling and reinstalling drivers, seems to work with PTP and USB debug on, but not with MTP
wfujay said:
Hey guys, weird stuff going on here.
Downloaded the latest Android USB drivers as well as the SDK. When updating the device from the device manager, ADB drivers loaded fine, but MTP drivers and "Nexus 6" (camera mode) drivers will not install no matter what I try. USB debugging mode or not, no dice.
What I did find odd, is that when opening the android_winusb.inf file that was packaged in the latest usb drivers, there is no mention of a Nexus 6 phone inside - which explains why the drivers won't install See screenshots below.
http://i.imgur.com/qmgxwsd.png
http://i.imgur.com/9NGYxsR.png
I'm not sure if I feel comfortable "hacking" the inf file in order flash my phone, but maybe it would be ok Is this a screw up on Google's part or am I way off base here?
Click to expand...
Click to collapse
This may not apply to you at all, but with the mess of Android drivers I have to install over time I've finally figure out a solution when something is not installing correctly. Did you try right clicking on the Nexus 6 (I'm assuming that has a yellow exclamation point) going to:
Update Driver Software > Browse my computer... > Let me pick from a list > Portable Devices > and find a compatible MTP driver in there
I'm saying Portable Devices specifically because that's how my Nexus 6 shows up as (as an MTP device) in the device manager.
Use the universal naked drivers. I have multiple devices and the drivers don't cooperate with each other but since I installed the naked drivers I have had any issues.
http://www.xda-developers.com/andro...r-solves-your-adb-driver-problems-on-windows/
---------- Post added at 05:46 PM ---------- Previous post was at 05:45 PM ----------
http://forum.xda-developers.com/goo...nt/adb-fb-apx-driver-universal-naked-t2513339
I fixed it! Wug's toolkit didn't work, although I'm about to use it to unroot, lock, and return my phone to factory state since it has to be taken back to the AT&T store to be replaced due to a screen defect. Hope they don't freak out about the death star being scratched off, lol.
Anyway, oddly enough the problem is because I'm using Windows 8.1 N, which doesn't come with Windows Media Player or any of the media features. Installing the Media Feature Pack for N and KN versions of Windows 8.1 sorted it out. Installed, rebooted, done. I can now access the device in any mode and the device driver errors are gone.
So if anyone is having the same issue with Windows 8.1 N, download and install this: http://www.microsoft.com/en-us/download/details.aspx?id=42503
Reboot and enjoy!
thanks
EvanVanVan said:
This may not apply to you at all, but with the mess of Android drivers I have to install over time I've finally figure out a solution when something is not installing correctly. Did you try right clicking on the Nexus 6 (I'm assuming that has a yellow exclamation point) going to:
Update Driver Software > Browse my computer... > Let me pick from a list > Portable Devices > and find a compatible MTP driver in there
I'm saying Portable Devices specifically because that's how my Nexus 6 shows up as (as an MTP device) in the device manager.
Click to expand...
Click to collapse
Same thing was going on with my nexus 6 and I tried what you said and updated everything. Now the MTP works. thanks
Update Driver Software > Browse my computer... > Let me pick from a list > Portable Devices > and find a compatible MTP driver in there
Click to expand...
Click to collapse
Thank you so much ! MTP Works now. Hail to the king
EvanVanVan said:
Update Driver Software > Browse my computer... > Let me pick from a list > Portable Devices > and find a compatible MTP driver in there
I'm saying Portable Devices specifically because that's how my Nexus 6 shows up as (as an MTP device) in the device manager.
Click to expand...
Click to collapse
Ran into the same issue initially when I was trying to root my Nexus 6. Wug's didn't work, and neither did the naked universal drivers. Added the Nexus 6 ID to the inf and still didn't work.
Had to install the Motorola driver kit, and then go through the drivers as above to find a Motorola that finally worked; while the Motorola driver is just a wrapper for some Microsoft driver that normally comes built into Windows since Windows 7.
Nexus 6 Driver (ADB, Fastboot and MTP) for Windows and MAC
http://www.theandroidsoul.com/nexus-6-driver-adb-fastboot-mtp-windows-mac-68355/
I discovered the following troubleshooting tip listed below (amongst others) at the website above. It worked flawlessly with my brand new unlocked stock Motorola NEXUS-6 (XT-1103) and Windows-7 PC. Thank you and big props to the developer(s) who posted it!
1.Connect your Nexus 6 to computer with a USB cable and open Device manager on your computer.
2.Look for ‘Android Composite ADB Interface‘ entry, right-click and select uninstall from the context menu.
3.In the uninstall pop-up that appears, tick ‘Delete the driver software for this device’ checkbox and press the “Ok” button.
4.Disconnect your phone from your computer.
5.Disable USB debugging on your Nexus 6 from Settings » Developer options » un-tick ‘USB debugging’ checkbox.
6.Put your Nexus 6 in MTP mode (It should be in MTP by default unless you selected the Camera (PTP) mode).
7.Connect your Nexus 6 to the computer again, and let the computer re-install drivers automatically. If it doesn’t re-installs driver, try toggling the ‘USB debugging’ option on your device.
Same here. Nexus 6 stock lollipop 5.1.1 with unlocked bootloader. I thought it was my personel windows 7 pc. But no its any pc I try to connect to. Found that out because I work at a big business full of windows pc's. I remember at one point not having this problem at all. Don't know if it was before one of the lollipop updates but I remember I used to connect my phone at work on any pc the pc would automatically open MTP asking me what I wanted to do. That was without adb turned on. I've tried everything searched everywhere, installed,uninstalled drivers from Google, Motorola etc. Even tried wugfresh's instructions. My pc does not recognize my phone at all. Mtp, Adb, Fastboot, nothing. Weird thing is I also have a nexus 5 and as soon as I connect it its recognized. Don't know if it maybe the cable that's the only thing I haven't tried since my cables are not Motorola cables, or nexus 6 original cable as that is the way I bought it. But it used to connect. Now I'm stuck, at a loss. Don't get it, called Motorola, Google, T-Mobile. I think they know nothing about phones as when I tell them the problem they look at me like I'm talking Chinese. If anyone knows what the problem is and have been able to fix it please hit me up @ [email protected] Just about to give up. I just don't understand what the problem maybe. Running stock lollipop 5.1.1 with unlocked bootloader never rooted. Thanks and hope someone can help.
I had the same issue. I installed the latest google drivers from the Android SDK and my computer would not recognize my Nexus 6. I couldn't use fastboot or anything. I was able to fix this though. With my Nexus 6 hooked up to my computer, I opened device manager. There was the "unknown device" which was my Nexus 6 obviously. I right clicked on it and attempted to install the driver, the automatic driver installation method could not find it. I had to point it directly to the file. The file is located in the android-sdk files. I had to point it to c:/android-sdk/extras/google Obviously location will vary depending on where you installed the android-sdk. Just make sure to only point it to extras/google. I wen't further in the first attempt and it didn't work. I hope this helps. I suck at explaing stuff.
Long Island NOOBIE said:
http://www.theandroidsoul.com/nexus-6-driver-adb-fastboot-mtp-windows-mac-68355/
I discovered the following troubleshooting tip listed below (amongst others) at the website above. It worked flawlessly with my brand new unlocked stock Motorola NEXUS-6 (XT-1103) and Windows-7 PC. Thank you and big props to the developer(s) who posted it!
1.Connect your Nexus 6 to computer with a USB cable and open Device manager on your computer.
2.Look for ‘Android Composite ADB Interface‘ entry, right-click and select uninstall from the context menu.
3.In the uninstall pop-up that appears, tick ‘Delete the driver software for this device’ checkbox and press the “Ok” button.
4.Disconnect your phone from your computer.
5.Disable USB debugging on your Nexus 6 from Settings » Developer options » un-tick ‘USB debugging’ checkbox.
6.Put your Nexus 6 in MTP mode (It should be in MTP by default unless you selected the Camera (PTP) mode).
7.Connect your Nexus 6 to the computer again, and let the computer re-install drivers automatically. If it doesn’t re-installs driver, try toggling the ‘USB debugging’ option on your device.
Click to expand...
Click to collapse
This didn't work the first or second time. I did steps 2 through 7 3 times and then it worked. I must have had a lot of drivers installed.
So if it doesn't work the first time, keep uninstalling the drivers and try again and again. Worse case scenario, you have to install the drivers again. hope this helps.
I want to add my own tale to his thread with the hope that it will help someone. I could not see the Nexus 6 when I set MTP mode or MIDI mode. The phone showed up on the PC when I selected PTP (camera) mode. In my case, I had four external USB3 hard drives connected. I finally turned off the hard drives and then MTP mode would be visible, both as a Portable Device, named Nexus 6, in the Device Manger, and as the same under My Computer in Windows Explorer. After Imy PC recognized the Phone in MT mode, I tuned on the external drives and all were visible.

Cannot Get Drivers Installed for Windows 8.1 - Manual Installation or SDK

I cannot possibly figure out what the heck is causing my Windows 8.1 Installation to not detect my Nexus 6. Google comes up with TONS of results for this issue, but all troubleshooting points to what I have already done.
Plug it in, comes up as "Nexus 6" under "Other Devices" in Device Manager. With the little Yellow ! mark.
Downloaded the USB drivers from here - http://developer.android.com/sdk/win-usb.html attempted to install them and I get an error message. After selecting the folder that contains the driver.
"Windows was unable to install your Nexus 6: Windows could not find the driver software for your device. If you know the manufacturer of your device, you can visit its website and check the support section for driver software"
What I have Tried:
- Installing Drivers with USB Debugging ON and OFF
- Installing Drivers with Connection set to MTP and PTP on the phone
- Disabled Driver Signature Enforcement and attempted to install.
- Downloading Drivers a second time to ensure no corruption was in the file.
- Attempted to install via Android SDK (This appears to work per SDK software, but Device Manager shows no change, and the nexus isnt showing up in Explorer.)
- Tested Nexus on another Device. (Running Windows 7. Literally Plug and play No manual Installation needed. Worked)
I'm at total Loss here, Any other Ideas?
@morbid_bean,
Did you try the Motorola Device Manager >https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481
Thanks for the reply. Unfortunately that seems to have done nothing
I'd go w/ uninstall all other drivers first, change cables and see what happens.
Try this:
1) Download the driver from the link in your post, and unzip the files to any location;
2) Open Device Manager on your PC and turn on the option to "Show hidden devices" from the View menu;
3) Right click on EVERY item that could potentially relate to your device (e.g., adb interface, composite interface, motorola, nexus, etc.) and uninstall, including deleting the driver.
4) With USB Debugging set to OFF, plug your device into your PC. Windows should automatically install the MTP driver and It should be recognized;
5) Now turn USB Debugging ON;
6) Go back into Device Manager, right click on your device and select "Update driver software";
7) Select "Browse my computer...", NOT "Search automatically...";
8) Click "Browse", and locate the driver you downloaded in step 1.
EDIT: I don't think you have to disable Driver Signature Enforcement, but if it gives you issues, try disabling it.
morbid_bean said:
Thanks for the reply. Unfortunately that seems to have done nothing
Click to expand...
Click to collapse
This is a long shot, but you did install the Java JDK, right?
cam30era said:
This is a long shot, but you did install the Java JDK, right?
Click to expand...
Click to collapse
You do not need the JDK to install the drivers...
efrant said:
You do not need the JDK to install the drivers...
Click to expand...
Click to collapse
I understand. OP has diagnosed his problem as drivers, but if his problem is ADB not connecting to his N6, it could be the problem. As I said, it's a long shot.
OP Here with a status update.
Continued to try some other suggestions. Such as another Cable, another USB port, reboots. Hell I seriously went as far as a whole Windows 8.1 Re-install. I had some feeling that possibility because I am rooted its causing issues; so I even went as far as taking my old Nexus 4 and reverted it to 100% stock to attempt to install the drivers and then trying the nexus 6. But I got same results.
efrant said:
Try this:
1) Download the driver from the link in your post, and unzip the files to any location;
2) Open Device Manager on your PC and turn on the option to "Show hidden devices" from the View menu;
3) Right click on EVERY item that could potentially relate to your device (e.g., adb interface, composite interface, motorola, nexus, etc.);
4) With USB Debugging set to OFF, plug your device into your PC. Windows should automatically install the MTP driver and It should be recognized;
5) Now turn USB Debugging ON;
6) Go back into Device Manager, right click on your device and select "Update driver software";
7) Select "Browse my computer...", NOT "Search automatically...";
8) Click "Browse", and locate the driver you downloaded in step 1.
EDIT: I don't think you have to disable Driver Signature Enforcement, but if it gives you issues, try disabling it.
Click to expand...
Click to collapse
When I follow these steps I was successfully able to install drivers for something called "Android Composite ADB Interface"; "MTP" or "Nexus 6" was still failing. Even after switching debugging on. I still unfortunately do not see anything in Explorer that I can access the Nexus 6's files. Maybe this is an indicator that I am getting closer?
cam30era said:
This is a long shot, but you did install the Java JDK, right?
Click to expand...
Click to collapse
When I installed Android SDK, it told me I needed JDK before proceeding with the installation. So I'm pretty sure I did this.
morbid_bean said:
When I follow these steps I was successfully able to install drivers for something called "Android Composite ADB Interface"; "MTP" or "Nexus 6" was still failing. Even after switching debugging on. I still unfortunately do not see anything in Explorer that I can access the Nexus 6's files. Maybe this is an indicator that I am getting closer?
Click to expand...
Click to collapse
I just realized that the last part on my step 3 was cut off. It should read:
3) Right click on EVERY item that could potentially relate to your device (e.g., adb interface, composite interface, motorola, nexus, etc.) and uninstall, including deleting the driver.
As far as your issue, I'm pretty sure that Windos recognizes the N6 as an MTP device (assuming you have it on MTP) without any additional drivers, so I'm not sure what the problem is. My steps were to get the ADB driver installed, which seems to have worked. (ADB allows you access to your files via command line...)
Sent from my Nexus 6 using Tapatalk
FIXED IT!
I am running a version of Windows 8.1 known as Windows 8.1 Pro N Essentially this is a slightly stripped down version and does not include "Windows Media Player or other Windows Media-related technologies, such as Windows Media Center and Windows DVD Maker" I managed to get this copy really cheap.
More Info Here
So essentially I needed to download THIS Pack/Update which gave me these special features. Including the resolution of my Driver Problem. Rebooted the computer plugged in my phone and it was detected and installed drivers automatically.
Special Credit to THIS thread for helping me with the answer. I hope this can be added to any Driver Installation Guide or Sticky to assist others that may come across this problem.
Glad you got it resolved. I've never heard of Pro N. Another wrinkle in the Windows 8.1 driver issues, it seams.
Recently I have been deving on a friends nexus 6 with 5.1.1 on it all drivers are installed properly device shows in adb i even get adb root successful but it refuses to adb remount for testing purposes even on roms that have modified boot.img's with init.d in them and ro.secure=0 set and adb persistance is also set so there is no reason for it not to mount. I imagine there could be a problem with it mounting system on boot but I am new to aosp 5.1.1 roms and this solution did not work for me it tells me the windows 8.1 version I'm running is not applicable for this update? So if anyone can lend some assistance it would be much appreciated.
The Nexus 6 is VZW unlocked bootloader and rooted twrp recovery all the latest
currently any rom i try i cant mount through adb so testing for themes is impossible?
Pneuma1985 said:
Recently I have been deving on a friends nexus 6 with 5.1.1 on it all drivers are installed properly device shows in adb i even get adb root successful but it refuses to adb remount for testing purposes even on roms that have modified boot.img's with init.d in them and ro.secure=0 set and adb persistance is also set so there is no reason for it not to mount. I imagine there could be a problem with it mounting system on boot but I am new to aosp 5.1.1 roms and this solution did not work for me it tells me the windows 8.1 version I'm running is not applicable for this update? So if anyone can lend some assistance it would be much appreciated.
The Nexus 6 is VZW unlocked bootloader and rooted twrp recovery all the latest
currently any rom i try i cant mount through adb so testing for themes is impossible?
Click to expand...
Click to collapse
Have you tried this:
http://forum.xda-developers.com/showthread.php?t=2588979
Evolution_Freak said:
Have you tried this:
http://forum.xda-developers.com/showthread.php?t=2588979
Click to expand...
Click to collapse
My question is: Why would old google universal adb drivers work when everyone else says to use the new google usb drivers in tandem with the Motorola drivers for vzw? Thats the only reason i didnt use the tool is b/c its outdated?
Pneuma1985 said:
My question is: Why would old google universal adb drivers work when everyone else says to use the new google usb drivers in tandem with the Motorola drivers for vzw? Thats the only reason i didnt use the tool is b/c its outdated?
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Click to collapse
But alas! It does work, I've tested it myself. Also, you can install the most recent drivers optionally.
Evolution_Freak said:
But alas! It does work, I've tested it myself. Also, you can install the most recent drivers optionally.
Click to expand...
Click to collapse
I just tested it and it does not work i still get permissions denied when i try to remount it.
Pneuma1985 said:
I just tested it and it does not work i still get permissions denied when i try to remount it.
Click to expand...
Click to collapse
I don't usually recommend toolkits but you could try this:
http://forum.xda-developers.com/showthread.php?t=2947452
Evolution_Freak said:
I don't usually recommend toolkits but you could try this:
http://forum.xda-developers.com/showthread.php?t=2947452
Click to expand...
Click to collapse
Yup that didnt work either. I get su in adbshell it shows me # so there is su i just dont get why it wont mount at all or pull or push obviously cant do that if it won't mount. And no tutorial I've followed nor solution has worked thus far. As stated above that solution worked for him with windows media center or whatever but that doesnt apply to me. I've done this hundreds of times with many many many devices on windows 7 I've even done it with 3 devices on 8.1 so far no problems this is the only one to give me issues like this.
It's always a bit of messing around with it to get it to work but this is different i have spent hours going back and forth removing all drivers installing new ones using tools etc.

Driver issue

Hi all,
First a quick info:
The Problem -- Nexus 6 internal storage doesn't show up when connecting to my main desktop computer.
I have had my Nexus 6 for almost a year now and since the beginning I couldn't make my main computer to recognize the phone's internal storage.
Whenever I connected the phone to another computer, the driver installed just fine and I was able to access the internal storage.
I previously had a first gen moto g and I thought the problem was because the moto g drivers were causing some mess with the Nexus so I uninstalled the old drivers and plugged my nexus so windows automatically downloaded what is shown as "Google Nexus ADB Interface" under Android device in Device manager.
I also have installed Android SDK tools in my PC since I had the Moto g and I cant remember how many times I have updated it. The Google driver is shown as installed.
The device is unlocked but not rooted.
Here comes the weird part... If I have USB debugging enabled then I can see the camera files in my PC when I choose PTP in USB configuration. However.. if I disable USB debugging then I can't even see the pictures.
I have tried selecting PTP and changing back to MTP as suggested in some threads with no luck.
I also tried turning the device off and then boot into fastboot, then plug the phone into the computer as this worked in some other computer.
This is driving me crazy, I know this is a computer related problem but I don't know what else to try.
Could you help me please?
Thanks
adrek09 said:
The Problem -- Nexus 6 internal storage doesn't show up when connecting to my main desktop computer.
Whenever I connected the phone to another computer, the driver installed just fine and I was able to access the internal storage.
Click to expand...
Click to collapse
www.wugfresh.com
Install the Nexus Root Toolkit on your PC.
In a sub directory of that kit you will find several usb drivers. Do some trial and error with those drivers.
NLBeev said:
www.wugfresh.com
Install the Nexus Root Toolkit on your PC.
In a sub directory of that kit you will find several usb drivers. Do some trial and error with those drivers.
Click to expand...
Click to collapse
Hi, thanks for the reply,
I forgot to tell that I tried that one too.
I followed the driver installation guide step by step with no luck.
Tried the recommended solution at step 3 of the guide and since it didnt work then I tried the manual installation with a couple "Bluetooth Peripheral Device" devices that are shown under Other Devices in Device manager
adrek09 said:
Hi, thanks for the reply,
I forgot to tell that I tried that one too.
I followed the driver installation guide step by step with no luck.
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Click to collapse
Because it works on a different PC. I assumed a driver issue.
My Suggestion is to install the driver manually.
Open the device manager.
After connecting you must see a change in the device manager. If not change USB-port and/or cable. And change on the Nexus 6 the charging
mode to data mode.
When still no 'internal storage' back to device manager and update the driver by right clicking. Try automatic and search on my computer - navigate to the drivers in NRT.

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