HTC One will not charge or turn on - One (M7) Q&A, Help & Troubleshooting

Hi, today I was watching a video on YouTube when my phone randomly turned off, and would not turn back on, I've tried to boot it by holding down volume down and pressing power button at same time, and tried volume up and power button too, Then I tried holding the phone directly under a desk lamp bulb (bright light trick) That didn't help neither, I had 60% battery when phone died, I tried charging with cable and charger it came with out of the box, I tried using a different cable, and an ipad charger trying it with both cables, Tried to check and see if my computer would recognize it and no, I plug it into the comp and nothing.
Is there any other tricks? I was running the latest SlimBean 4.2.2 and i have TWRP.
Since phone doesn't turn on, can I just take it back to AT&T for replacement in store, I bought it on release date from them. Ant other tricks?

barkmarkin said:
Hi, today I was watching a video on YouTube when my phone randomly turned off, and would not turn back on, I've tried to boot it by holding down volume down and pressing power button at same time, and tried volume up and power button too, Then I tried holding the phone directly under a desk lamp bulb (bright light trick) That didn't help neither, I had 60% battery when phone died, I tried charging with cable and charger it came with out of the box, I tried using a different cable, and an ipad charger trying it with both cables, Tried to check and see if my computer would recognize it and no, I plug it into the comp and nothing.
Is there any other tricks? I was running the latest SlimBean 4.2.2 and i have TWRP.
Since phone doesn't turn on, can I just take it back to AT&T for replacement in store, I bought it on release date from them. Ant other tricks?
Click to expand...
Click to collapse
Take it back, its a paperweight as is. You've tried everything i would've suggested. Something obviously failed, no tricks or common fixes for your issue. Just broken

After 14 days you deal with warranty services. Just call at&t and they will send you a new one. You send them the dead one. It's quick and painless.

gunnyman said:
After 14 days you deal with warranty services. Just call at&t and they will send you a new one. You send them the dead one. It's quick and painless.
Click to expand...
Click to collapse
Ah okay, so going into store is no use? even if i got insurance?

Nope. Unless you have a repair center. But you will probably have a new phone by day after tomorrow. Turn around time is usually next business day.

gunnyman said:
Nope. Unless you have a repair center. But you will probably have a new phone by day after tomorrow. Turn around time is usually next business day.
Click to expand...
Click to collapse
Thanks well I called them and they're sending a replacement phone, Wish they could replace it with a black one, Also i've been told its not brand new, I hope the device they send has no scratches or gaps, Mine didn't have any.. also I had a custom rom loaded on my device... it was rooted, will it be a problem and will they find out once they receive my device?, I can't turn it on so i cant turn it back to stock.

I've never gotten a refurbished phone that didn't look perfect. And it's bricked so they won't be able to tell anything and wouldn't care anyway.

Related

Isthere away to power up nexus through adb?

My power button broke and can't get it to power up. So I can put it back to stock and send it in for warranty, I thought since it don't power up they wouldn't know. thank you
That's impossible - if the phone is powered off, adb/fastboot cannot detect it.
billyjr2 said:
My power button broke and can't get it to power up. So I can put it back to stock and send it in for warranty, I thought since it don't power up they wouldn't know. thank you
Click to expand...
Click to collapse
Plus you can't re-lock the bootloader so they are going to know either way that it is not stock. Apparently, they are still covering hardware warranties even if the phone is rooted. Good luck.
PS- Wrong section. This should go in Q & A.
I read something about pulling the battery while charging. Try that.
putting in stock won't help either.. Your bootlader is forever unlocked once it's done.
billyjr2 said:
My power button broke and can't get it to power up. So I can put it back to stock and send it in for warranty, I thought since it don't power up they wouldn't know. thank you
Click to expand...
Click to collapse
- power off your phone
- plug the charger (led is orange)
- pull the battery and put it back really quick BEFORE the led starts to blink orange and green
Amon_RA said:
- power off your phone
- plug the charger (led is orange)
- pull the battery and put it back really quick BEFORE the led starts to blink orange and green
Click to expand...
Click to collapse
Wow this really work, thnx never knew this.
Amon_RA said:
- power off your phone
- plug the charger (led is orange)
- pull the battery and put it back really quick BEFORE the led starts to blink orange and green
Click to expand...
Click to collapse
Very interesting!
Got to try that... interesting.
yea I figured out that trick by mistake...I was about to suggest it.
MOD EDIT - Moved to Q&A
You can also plug the phone into usb and it usually automatically boots once it's fully charged.
THATTON said:
Plus you can't re-lock the bootloader so they are going to know either way that it is not stock. Apparently, they are still covering hardware warranties even if the phone is rooted. Good luck.
PS- Wrong section. This should go in Q & A.
Click to expand...
Click to collapse
+1 to this - unlocking the bootloader only voids software warranty, so hardware failure should still be covered.
Mine is at HTC right now for the power button and I left Froyo on it when I sent it in. I sent it yesterday and they said 5 days from the time I gave it to FedEx, so I think it will be back Saturday or Monday. I will post back if theres any trouble with the warranty.
MaximReapage said:
+1 to this - unlocking the bootloader only voids software warranty, so hardware failure should still be covered.
Click to expand...
Click to collapse
Not true. There is no separation in the warranty since unlocking could affect the hardware if, for example, you loaded a dodgy kernel that overclocked the cpu too far and burnt it out.
You might very well find that if it's something like a power button, they will still do it under warranty since there is no way unlocking could have caused that, BUT they are within their rights to charge you for the work if they are feeling particularly nasty
Anecdotal evidence here seems to suggest that they do cover this kinda thing under warranty but it's always best to know where you stand, legally.
Great trick!
I were also tried finding this secret boot method when I did this:
- Pulled the battery while the phone was ON, an put in back in right away
- Plugged in the charger (no more than 2 seconds later)
The phone gave me a burst of 7-8 vibrations, but did not boot. Does anyone know what it is trying to tell me?
(stop pulling my battery, you jerk?)
fubaya said:
Mine is at HTC right now for the power button and I left Froyo on it when I sent it in. I sent it yesterday and they said 5 days from the time I gave it to FedEx, so I think it will be back Saturday or Monday. I will post back if theres any trouble with the warranty.
Click to expand...
Click to collapse
Update already!
They said it would take 5 days from the time I dropped it off at FedEx to the time I got it back but I dropped it off at FedEx about 1pm monday and it's going to be delivered back to me tomorrow. Nice.
They didn't say it was fixed, but they said they would call if they had any problems, questions or it was going to cost my any money to fix it and all I got was a "thanks for using HTC, please fill out this survey" email and a shipping confirmation from FedEx, so I assume it's good as new and there was no warranty problem.
EDIT: Got it back today only to find that instead of fixing the button, they replaced it with an unrooted phone running 2.1.
I have a moto cliq and if I remember correctly if you hold the camera button down and plug it into usb power while holding camera button it turns on. Maybe nexus has a trick that is similar.
does the "put the battery before the light turns orange to green" work if my battery is full??
the thing is the power button failed when my phone was being charged....
or do i have to wait for the battery to decrease and try the method then?
It doesn't matter. Usually, you can just put the battery in while the phone is plugged in and it will turn on. If it doesn't work right away, keep trying. You should get it in a few tries.

[Q] OTA Bricked my Phone - Help!!!!

I forgot that my phone was plugged into my PC with the sd card mounted. I checked for update and it found one and started the download. The download just sat there at 0%. I realized my usb was connected and unmounted it (thinking that the update somehow was waiting for the SD card). No change, so I clicked Cancel on the upload screen. I then tried Check for Update and again and it said "no firmware". I rebooted and tried again. Still same message. I then tried "Resume update" instead of "Check for update". It said it found an update and would reboot the phone in 5 seconds. The phone then rebooted and it started to apply the update. This seemed very wrong to me because the updated certainly didn't have time to download. The update failed and it said it was rebooting my phone. The phone went off and now I can't get it to start back up. I press the power and get nothing. I pulled the battery and sim card. Still nothing. Any ideas?
Yikes, that's a sticky situation you've got yourself into. From reading around the forums it seems that the update was bricking phones anyway; however, from what you described it seems like that isn't your case. If you can't power on your phone, then there isn't a way to head back to stock or fix the update, that I know about. You might think about calling Samsung or AT&T and saying you tried applying the update, but now your phone won't power on.
richb500 said:
I forgot that my phone was plugged into my PC with the sd card mounted. I checked for update and it found one and started the download. The download just sat there at 0%. I realized my usb was connected and unmounted it (thinking that the update somehow was waiting for the SD card). No change, so I clicked Cancel on the upload screen. I then tried Check for Update and again and it said "no firmware". I rebooted and tried again. Still same message. I then tried "Resume update" instead of "Check for update". It said it found an update and would reboot the phone in 5 seconds. The phone then rebooted and it started to apply the update. This seemed very wrong to me because the updated certainly didn't have time to download. The update failed and it said it was rebooting my phone. The phone went off and now I can't get it to start back up. I press the power and get nothing. I pulled the battery and sim card. Still nothing. Any ideas?
Click to expand...
Click to collapse
try holding both volume keys and power button until you see something then release power.
If you bought your phone from an AT&T store and you have one close to you, I would take it in and show it to them. They replaced mine on the spot, took me less than 5 minutes.
ThisWasATriumph said:
try holding both volume keys and power button until you see something then release power.
Click to expand...
Click to collapse
I already tried that. I held them for 1 min. It just doesnt turn on. The battery was about 75%, so I know it's not dead.
hollowayXDA said:
If you bought your phone from an AT&T store and you have one close to you, I would take it in and show it to them. They replaced mine on the spot, took me less than 5 minutes.
Click to expand...
Click to collapse
I bought it from Best Buy. Also, it has been more than 30 day. I'm not even sure who to bring it to.
richb500 said:
I bought it from Best Buy. Also, it has been more than 30 day. I'm not even sure who to bring it to.
Click to expand...
Click to collapse
Check and see if there's a warranty center in your area. AT&T has one on the south side of Baltimore. You walk in, they test it real quick and if they can't fix it, they give you a new phone. Much quicker than exchanging it by mail if there's one close to you.
richb500 said:
I already tried that. I held them for 1 min. It just doesnt turn on. The battery was about 75%, so I know it's not dead.
Click to expand...
Click to collapse
Have you tried holding both vol up/down while plugging in usb to get into download mode?
hold the + and - volume buttons and plug the usb back in, if you get to download mode your not quite dead yet
must type faster next time......
PRS_Player said:
Have you tried holding both vol up/down while plugging in usb to get into download mode?
Click to expand...
Click to collapse
Yup. Nothing. Screen stays black. No sign of life.
Damn I was really close to messing mine up too then from the sound of it. I noticed my phone downloading some kind of update today too, well I immediately hit cancel, not knowing what it would do and wanting to come do some research here before accepting it. When I went back, I also hit Resume Update and it gave me the same "no firmware" error, then I hit check for update and it gave me an error message that said "You have not waited 24 hours since the last time you checked for an update, please wait 23...."
Guess I wont be trying to update tomorrow afterall
I had the same problem, but my phone completely downloaded the update. Couldn't power it on at all even if I pushed the + - volume button with power button. Took it to ATT and told them that it happened when I applied the update, and since I was over my 30 day update, they called some ATT replacement hotline and they are sending me one today.
ditto on a dead phone because of OTA my wifes not mine(glad it was hers)
stock captivate update stopped at 87% then went black, no power at all, not even the volume +- way
called att 2 day air on a replacement of course its a refurb but better than no phone at all....
oven
Well i am going to sound like nutcase but have you tried putting into the oven? I am being 100% serious. Look over in the i9000 forums and i think there were some people that were bricked beyond recognition and they did some crazyness such as putting it in the oven at 350 untill it was hot to the touch but not melting and it got their phones into download......just a thought and no i am not lying it worked for them!!!!
Best of luck guys
Remove the battery and put it again, without turning the phone on, press volume up + volume down, and then plug it to the USB connected to your computer.
JorgeC said:
Remove the battery and put it again, without turning the phone on, press volume up + volume down, and then plug it to the USB connected to your computer.
Click to expand...
Click to collapse
That didn't work either. I will receive a replacement phone tomorrow. I hate getting a refurb. My phone is in perfect condition. I hope the replacement one is too.
Here's something that I did discover. I don't think the phone is actually dead. I think it's stuck in some kind of loop, making it completely unresponsive. I had it sitting in my dest drawer today for several hours. When I took it out it was pretty warm - as if was clocking some pretty serious cpu or network traffic. Either way, it's a brick, but I think it a living brick, not a dead brick. In case you're wondering, my office was like a refridgerator today, so it wasn't from the warm room.
richb500 said:
That didn't work either. I will receive a replacement phone tomorrow. I hate getting a refurb. My phone is in perfect condition. I hope the replacement one is too.
Here's something that I did discover. I don't think the phone is actually dead. I think it's stuck in some kind of loop, making it completely unresponsive. I had it sitting in my dest drawer today for several hours. When I took it out it was pretty warm - as if was clocking some pretty serious cpu or network traffic. Either way, it's a brick, but I think it a living brick, not a dead brick. In case you're wondering, my office was like a refridgerator today, so it wasn't from the warm room.
Click to expand...
Click to collapse
I have received several refurbs over the years and all the phone appear to be brand new. I already exchanged my Captivate one. Not a scratch on them. Even though they say they are refurbs the device appears to be new product. You will not have a problem.
i got mine bricked too, it was perfectly fine before the update... it stopped at 50% and then it said update failed, phone rebooted, and then it never open its eyes again, its DEAD... omg, good job att! morons giving us wrong software...
richb500 said:
Yup. Nothing. Screen stays black. No sign of life.
Click to expand...
Click to collapse
I've had the same issue but I was able to fix it. Unfortunately, I don't remember the exact steps, you will have to try for a few times until you make it work.
When your phone is "dead":
1. Take out SIM+SD cards (keep your battery in)
2. USB connect to your PC
3. Start Odin3
4. VolUp+Power and wait until a few red colored lines will show up (if not then try for a few times until they show up), you should see something like this:
RST_STAT =0x1
PMIC_IRQ =0x3c
..... and so on.
5. When you see the red lines press VolUp+VolDown+Power
6. The red lines will go off/on in a few seconds but you keep holding VolUp+VolDown+Power
7. When red lines will go off for a second time just release Power, you should get back to download mode
8. Use Odin3 to re-flash
Good luck!
ice3186 said:
Well i am going to sound like nutcase but have you tried putting into the oven? I am being 100% serious. Look over in the i9000 forums and i think there were some people that were bricked beyond recognition and they did some crazyness such as putting it in the oven at 350 untill it was hot to the touch but not melting and it got their phones into download......just a thought and no i am not lying it worked for them!!!!
Best of luck guys
Click to expand...
Click to collapse
This sounds as crazy as out gets.

HTC one won't turn on, No LED, no flashing Home/Back button

I upgraded to an HTC One a month ago in T-Mobile and now randomly the phone won't turn on. The phone is rooted, unlocked, custom recovery, and has the Android Revolution ROM. I installed everything the first week I got it and it has been working perfectly fine (No freezes, battery discharging has a good rate) and everything works (Wifi, 4G LTE, Bluetooth). The phone has not been dropped, water damaged, or exposed to any excessive heat, so it should not be having problems.
Yesterday (9/14/13), I was using the phone just fine around 8PM with my friends in a restaurant and everything seemed fine. A few hours later when I was walking down the street, I take my phone out of my pocket and when I hit the power to wake up the phone nothing happened. I pressed the power button for 10-20 seconds and nothing.
When I got back to my room and plugged it in, the LED did not turn on or anything and when I pressed the power button again after being plugged in, nothing happened. I charged it all night and decided to work with it today, but nothing has helped. I have tried holding the power button and volume keys for minutes, holding power button and nothing. When I plug in the phone to the PC it detects it (Windows USB sound in) and when I press the power button for around 15 seconds it makes the sounds but then it makes the removed usb sound.
Since the phone is Rooted, unlocked and has custom recovery and rom, I'm not sure warranty would help, ALTHOUGH since it doesn't turn on and physically is not tampered with, they could get it to at least turn on.
Please help me out here as I am a college student and really need my phone for work and to stay in touch with my parents. Thank you, and I apologize if I didn't follow a posting guideline.
P.S. One of the causes could be a drained battery, but the charging all night should have helped.
terrypro said:
I upgraded to an HTC One a month ago in T-Mobile and now randomly the phone won't turn on. The phone is rooted, unlocked, custom recovery, and has the Android Revolution ROM. I installed everything the first week I got it and it has been working perfectly fine (No freezes, battery discharging has a good rate) and everything works (Wifi, 4G LTE, Bluetooth). The phone has not been dropped, water damaged, or exposed to any excessive heat, so it should not be having problems.
Yesterday (9/14/13), I was using the phone just fine around 8PM with my friends in a restaurant and everything seemed fine. A few hours later when I was walking down the street, I take my phone out of my pocket and when I hit the power to wake up the phone nothing happened. I pressed the power button for 10-20 seconds and nothing.
When I got back to my room and plugged it in, the LED did not turn on or anything and when I pressed the power button again after being plugged in, nothing happened. I charged it all night and decided to work with it today, but nothing has helped. I have tried holding the power button and volume keys for minutes, holding power button and nothing. When I plug in the phone to the PC it detects it (Windows USB sound in) and when I press the power button for around 15 seconds it makes the sounds but then it makes the removed usb sound.
Since the phone is Rooted, unlocked and has custom recovery and rom, I'm not sure warranty would help, ALTHOUGH since it doesn't turn on and physically is not tampered with, they could get it to at least turn on.
Please help me out here as I am a college student and really need my phone for work and to stay in touch with my parents. Thank you, and I apologize if I didn't follow a posting guideline.
P.S. One of the causes could be a drained battery, but the charging all night should have helped.
Click to expand...
Click to collapse
Try holding the power button and volume down buttons down, while holding the proximity sensor directly under a very bright light...
This actually happened to me on my first HTC one I couldn't get it to do anything I ended up sending it to HTC I knew they would deny my warranty claim because of the bootloader and ROM but I knew they would have to turn it on yo figure it out. They called me to tell me that it was not covered and said it would cost 215 to put it back to regular I denied and paid the $35 diagnostic fee when I got it back I booted straight into fastboot and flashed my backup.problem solved
Sent from my HTC One using xda app-developers app
---------- Post added at 10:57 PM ---------- Previous post was at 10:55 PM ----------
I figured it happened because I was s-on and had the stock Cid and flashed the GE ROM
Sent from my HTC One using xda app-developers app
offwiththeface said:
This actually happened to me on my first HTC one I couldn't get it to do anything I ended up sending it to HTC I knew they would deny my warranty claim because of the bootloader and ROM but I knew they would have to turn it on yo figure it out. They called me to tell me that it was not covered and said it would cost 215 to put it back to regular I denied and paid the $35 diagnostic fee when I got it back I booted straight into fastboot and flashed my backup.problem solved
Sent from my HTC One using xda app-developers app
---------- Post added at 10:57 PM ---------- Previous post was at 10:55 PM ----------
I figured it happened because I was s-on and had the stock Cid and flashed the GE ROM
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
This actually sounds like a great, thanks , but before sending it out I think I would like to try other solutions since it would suck to not have my phone for 2-3 weeks. Also, how long did the whole process take for you? (Sending it out, "repair", and getting it back)
This happens to a guy in another thread. He fixed it by leaving it in the wall charge until the red LED turned on, it took 4 days on the charge.
Hey it actually only took about 1week take it back to your carrier have them send it for you. I also heard about leaving it on the charger for a long time I tried over night and it didn't work the next thing I did was send it to "repair" but if you have the patience leave it on change for a few days first
Sent from my HTC One using xda app-developers app
dgtiii said:
Try holding the power button and volume down buttons down, while holding the proximity sensor directly under a very bright light...
Click to expand...
Click to collapse
I also had this issue with Never Rooted HTC One.. To my surprise, shining a bright light at the sensor while powering on did actually work!
xJuicex said:
I also had this issue with Never Rooted HTC One.. To my surprise, shining a bright light at the sensor while powering on did actually work!
Click to expand...
Click to collapse
I thought i was going to fall for a troll with this but wow it actually does work... I don't even know what to say right now... other then thanks dgtiii and xJuicex
EDIT oh and why does this work?
dgtiii said:
Try holding the power button and volume down buttons down, while holding the proximity sensor directly under a very bright light...
Click to expand...
Click to collapse
I have a Verizon HTC One exhibiting the exact same symptoms. The battery went dead after a long day and it will not turn on or charge. I have held the proximity sensor in bright light while powering on and while holding both vol up and power. Neither seemed to change the problem. How bright of a light are we talking? Thanks in advance. I am also curious why this works....
Maby i can help^^
terrypro said:
I upgraded to an HTC One a month ago in T-Mobile and now randomly the phone won't turn on. The phone is rooted, unlocked, custom recovery, and has the Android Revolution ROM. I installed everything the first week I got it and it has been working perfectly fine (No freezes, battery discharging has a good rate) and everything works (Wifi, 4G LTE, Bluetooth). The phone has not been dropped, water damaged, or exposed to any excessive heat, so it should not be having problems.
Yesterday (9/14/13), I was using the phone just fine around 8PM with my friends in a restaurant and everything seemed fine. A few hours later when I was walking down the street, I take my phone out of my pocket and when I hit the power to wake up the phone nothing happened. I pressed the power button for 10-20 seconds and nothing.
When I got back to my room and plugged it in, the LED did not turn on or anything and when I pressed the power button again after being plugged in, nothing happened. I charged it all night and decided to work with it today, but nothing has helped. I have tried holding the power button and volume keys for minutes, holding power button and nothing. When I plug in the phone to the PC it detects it (Windows USB sound in) and when I press the power button for around 15 seconds it makes the sounds but then it makes the removed usb sound.
Since the phone is Rooted, unlocked and has custom recovery and rom, I'm not sure warranty would help, ALTHOUGH since it doesn't turn on and physically is not tampered with, they could get it to at least turn on.
Please help me out here as I am a college student and really need my phone for work and to stay in touch with my parents. Thank you, and I apologize if I didn't follow a posting guideline.
P.S. One of the causes could be a drained battery, but the charging all night should have helped.
Click to expand...
Click to collapse
I lost my phone in the water today and it worked well until i got home! then my htc one started to blink the back and home button, then it just turned off by it self! i tryed very thing!! holding the power button, power button and vol down, directt light to the proximity sensor and power button and vol down but it didnt work....
Then i tryed to connect it to my computer and pressed the power button, the mobile turned on but it failed a cupple of times!! tryed a cupple of times and then suddently everything worked fine!!! ( done **** up the power button, i pressed it so hard and many times i have to press hard to turn the phone on and of-.-) anywayes TRY CONNECTING TO COMPUTER!!
Other small thing i did - took the sim card out and in again..... Thanks for reading.! sry for the bad english^^
this is a **** painfull thing since i got my phone just jet! and i got alot off stuff in it, so i hope it helped!!
xJuicex said:
I also had this issue with Never Rooted HTC One.. To my surprise, shining a bright light at the sensor while powering on did actually work!
Click to expand...
Click to collapse
Another +1 for bright light power button + vol down
Unrooted HTC one on ATT
ryan00793 said:
I thought i was going to fall for a troll with this but wow it actually does work... I don't even know what to say right now... other then thanks dgtiii and xJuicex
EDIT oh and why does this work?
Click to expand...
Click to collapse
Its so that if the phone is in your pocket it won't start up as the proximity sensor detects the phone is in your pocket so tells it not to start up. Sometimes the sensor doesn't work as it should and needs a really intense light to overwhelm the sensor and let the phone start up.
Bobbie
Put it under a desk lamp!
I had the same exact problem. My phone couldn't turn on after it reached 0% and there was no orange light when charging. I put the phone right under my desk lamp and held the power button for 15 seconds and it turned on. Thought people were just trolling... The battery was at 1% when it turned on. I already left the phone in wall charge overnight. Guess it was not charging very well. Thanks for coming up with this solution!
It worked!!!
WOW The light over the sensor worked for me too!! I'm glad I came to this forum first!!:laugh::laugh:
Doesn't work for me
This REALLY sucks I just got this HTC One used and I was using it all yesterday and this morning with no problems. Then all of a sudden a couple hours ago it just shut down - I was just browsing the web, so it wouldn't have overheated.
Now, it won't charge (the LED doesn't come on) although it was at about 50% when it shut down. I can't get into the bootloader or recovery, and ADB doesn't recognize that it's plugged in (despite Windows playing the little jingle indicated it's been connected).
Ever since then I've been scrounging the web for answers, What exactly have you guys done for this light trick to work? Because I've held it under a bright LED and under a desk lamp with a 13W CFL bulb, while holding power + volume down, but haven't had any luck.
How long have you guys held them down for?
I haven't even seen the capactive buttons light up (although it's just kinda hard when you're holding it under a light, so maybe they are flashing I just can't see) and the only sign of life from this is the fact that Windows installed Qualcomm drivers and plays the jingle indicating that it's detected a device.
EDIT: Forgot to include, I've been trying to leave it sit charging (one person mentioned their friends' One worked after leaving it charging for 4 days - I'm not sure I can wait that long, but if I have no other option I will).
Also, should I leave the SIM in or would it not matter (personally, I don't see that making any difference whatsoever, but I really don't care at this point)? And should I alternate light/darkness while holding the buttons under a lamp, or just leave it under the light and hold them? (I've tried all of these things, but I'm willing to pursue whatever avenue had the greatest success rate).
inferno7799 said:
This REALLY sucks I just got this HTC One used and I was using it all yesterday and this morning with no problems. Then all of a sudden a couple hours ago it just shut down - I was just browsing the web, so it wouldn't have overheated.
Now, it won't charge (the LED doesn't come on) although it was at about 50% when it shut down. I can't get into the bootloader or recovery, and ADB doesn't recognize that it's plugged in (despite Windows playing the little jingle indicated it's been connected).
Ever since then I've been scrounging the web for answers, What exactly have you guys done for this light trick to work? Because I've held it under a bright LED and under a desk lamp with a 13W CFL bulb, while holding power + volume down, but haven't had any luck.
How long have you guys held them down for?
I haven't even seen the capactive buttons light up (although it's just kinda hard when you're holding it under a light, so maybe they are flashing I just can't see) and the only sign of life from this is the fact that Windows installed Qualcomm drivers and plays the jingle indicating that it's detected a device.
EDIT: Forgot to include, I've been trying to leave it sit charging (one person mentioned their friends' One worked after leaving it charging for 4 days - I'm not sure I can wait that long, but if I have no other option I will).
Also, should I leave the SIM in or would it not matter (personally, I don't see that making any difference whatsoever, but I really don't care at this point)? And should I alternate light/darkness while holding the buttons under a lamp, or just leave it under the light and hold them? (I've tried all of these things, but I'm willing to pursue whatever avenue had the greatest success rate).
Click to expand...
Click to collapse
Go to device manager and connect your phone. What do you see?
Sent from my iPod touch using Tapatalk
n1234d said:
Go to device manager and connect your phone. What do you see?
Sent from my iPod touch using Tapatalk
Click to expand...
Click to collapse
Ya, I tried looking into that before, and there's nothing there. Now I'm trying to find out what/where that Qualcomm driver is that was installed.
EDIT: I DO see it in the Devices/Printers as Qualcomm HS-USB QDLoader 9008 (COM3).
I've also installed HTC Synce Manager, but I'm not sure if that just automatically installed the drivers or if there's something I should do to manually install those.
inferno7799 said:
Ya, I tried looking into that before, and there's nothing there. Now I'm trying to find out what/where that Qualcomm driver is that was installed.
EDIT: I DO see it in the Devices/Printers as Qualcomm HS-USB QDLoader 9008 (COM3).
I've also installed HTC Synce Manager, but I'm not sure if that just automatically installed the drivers or if there's something I should do to manually install those.
Click to expand...
Click to collapse
Sorry to hear that. You are hard bricked, send it to warranty.
Edit: The motherboard is fried and HTC would have to change it. The phone is used so contact the seller and ask him for warranty information.
danielr18 said:
Sorry to hear that. You are hard bricked, send it to warranty.
Edit: The motherboard is fried and HTC would have to change it. The phone is used so contact the seller and ask him for warranty information.
Click to expand...
Click to collapse
Damn. Really? After just using the phone for a day? Today just really isn't my day.
Would there be any other things I could try? Any jigs to force it to boot into bootloader or anything?
inferno7799 said:
Damn. Really? After just using the phone for a day? Today just really isn't my day.
Would there be any other things I could try? Any jigs to force it to boot into bootloader or anything?
Click to expand...
Click to collapse
Well, since you're under warranty, doing anything else just doesn't make sense. And using jtag would require you to open the phone, and trust me, you don't wanna do that to this phone.. Just out of curiosity, what are the first 5 digits of your serial no?
Sent from my HTC One using Tapatalk

HTC One stone dead!! Please help!!

Hi,
I recently went on vacation taking my 11-month old HTC One with me. Everything was working fine until one afternoon I went for a swim and returned, only to find my phone not switching on. That was puzzling, since it had about 50% charge left, and I was gone only for about 30 minutes, keeping the phone in my bag. I returned to my room and kept it on charge. No blinking red LED, no solid LED, nothing. Started to panic and tried various solutions specified here, all button combos I knew of (Power, Power+Vol Up, Power+Vol Down, Power +Vol Up+Vol Down, Light trick), but nothing worked. Connected phone to PC, and could hear the familiar 'USB Connected' sound, but nothing else apart from that, no storage device detection, nothing. Tried ADB, fastboot but since device is not being detected, they're useless. Kept it on charge for the whole night, still no response.
Decided to sent it in to HTC Service Centre, guess what, they call me back and say there's LIQUID DAMAGE to my phone's motherboard and I'll have to choke up Rs.14500 (around $250) to get it repaired. I argued vehemently that the phone was nowhere near water but to no avail. I took the phone back from them and was by now totally in despair. Kept it in rice for 2 days, still nothing. Tried out a local repair shop but the guy there has no idea about single case phones. My phone has everything stock, stock ROM, stock Sense OS and with Android 4.3 updated. I am really at my wits end now, and can't afford to pay that much, particularly considering the amount I had to cough up to get it. Guys, please HELP!! :crying:
achilles71753 said:
Hi,
I recently went on vacation taking my 11-month old HTC One with me. Everything was working fine until one afternoon I went for a swim and returned, only to find my phone not switching on. That was puzzling, since it had about 50% charge left, and I was gone only for about 30 minutes, keeping the phone in my bag. I returned to my room and kept it on charge. No blinking red LED, no solid LED, nothing. Started to panic and tried various solutions specified here, all button combos I knew of (Power, Power+Vol Up, Power+Vol Down, Power +Vol Up+Vol Down, Light trick), but nothing worked. Connected phone to PC, and could hear the familiar 'USB Connected' sound, but nothing else apart from that, no storage device detection, nothing. Tried ADB, fastboot but since device is not being detected, they're useless. Kept it on charge for the whole night, still no response.
Decided to sent it in to HTC Service Centre, guess what, they call me back and say there's LIQUID DAMAGE to my phone's motherboard and I'll have to choke up Rs.14500 (around $250) to get it repaired. I argued vehemently that the phone was nowhere near water but to no avail. I took the phone back from them and was by now totally in despair. Kept it in rice for 2 days, still nothing. Tried out a local repair shop but the guy there has no idea about single case phones. My phone has everything stock, stock ROM, stock Sense OS and with Android 4.3 updated. I am really at my wits end now, and can't afford to pay that much, particularly considering the amount I had to cough up to get it. Guys, please HELP!! :crying:
Click to expand...
Click to collapse
I don't think we can help you with hardware damage. Your phone's motherboard is dead... from liquid damage or not idk but the fact is that it must be replaced and you have to pay someone to do the job or buy the part and fix it yourself if you have the high level skills required.
Sorry ;(
alray said:
I don't think we can help you with hardware damage. Your phone's motherboard is dead... from liquid damage or not idk but the fact is that it must be replaced and you have to pay someone to do the job or buy the part and fix it yourself if you have the high level skills required.
Sorry ;(
Click to expand...
Click to collapse
But how can it be concluded that my phone has hardware damage if I haven't done anything to it?? My phone's still under warranty..
Achilles try holding the power button and volume up under a bright light for two minutes. I know it sounds crazy but it worked for many people with similar issues.
Sent from my HTC One using XDA Premium 4 mobile app
intenman1 said:
Achilles try holding the power button and volume up under a bright light for two minutes. I know it sounds crazy but it worked for many people with similar issues.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I did try that as I specified above, held the device with Vol Up + Power, Vol Down + Power under a bright CFL light (tube), no response.
Try plugging it into a USB port ..leave it for about an hour...and then unplug and immediately plug it back into a wall socket..and while it's plugged in, try powering it up after about 10 mins...I've seen this working more times than one for the Galaxy Tab 3..no harm in trying it out.
On a lighter note, are you sure you didn't take the One along for the swim ??
Sent from my HTC One using Tapatalk
mrao said:
Try plugging it into a USB port ..leave it for about an hour...and then unplug and immediately plug it back into a wall socket..and while it's plugged in, try powering it up after about 10 mins...I've seen this working more times than one for the Galaxy Tab 3..no harm in trying it out.
On a lighter note, are you sure you didn't take the One along for the swim ??
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
Thanks.. Will try that too.. And no..I remember coming back and taking it out of my bag..
Nothing has worked. I really don't seem to have any choice now but to give in the phone for repair.

My Galaxy Tab S2 8.0 t715 unexpectedly shut off and is not turning on.......

Hi so i am having this problem this major problem currently with my Tab s2 (T-715)....
so i just went out last night and when i came back my tablet was off.
itried turning it on thinking that it ran out of battery.
i tries charging it but nothing happens and the device gets extremely hot near the home button.
its been a month since i had this tab..
it does not go in to download mode.
or recovery...
if anyone else had/has this issue plz help...........
Hold POWER +VOL DOWN until it reboots.
ashyx said:
Hold POWER +VOL DOWN until it reboots.
Click to expand...
Click to collapse
I tried holding the power+vol down buttons for 15 secs but it still does'nt work.....
no good news, mine first t715 also died like this. i hope I was wrong but...
Take it in for warranty m8
Might be worth waiting for the battery to completely drain and then try and turn it on after getting some charge in it.
I've had problems recently, after using OTG, the tab's display will just turn off, and when I mean off, it's just the screen, the tab is actually still on, as you can feel the heptic feedback, the only way is to force reset using the power volume and home key.
Another problem, still recently, I had about 12% power, so I just connected the USB to charge the tab, the screen started to flicker and then nothing works, after 10 minutes reconnected the power, and it started to charge up from 0%, it seems like the tab has gone haywire, I had decided to trade it in the next few days for the xperia X performance.
Not even bothered to take it to samsung service center (still under warranty), I can't stand their customer service, my tab has been through a repair before, my home key died and it kept on grabbing the side of the hole and sticking down, they replaced the part, but left something inside causing a lump at the back, problem sorted out, but the buttom kept on grabbing the side of the hole and not coming out if you press it slightly on one side, I even showed them the problem, and they agreed, and they say that a normal person won't press the button like that, and it's normal, I did mention that I have tried a few units and does not have the same problems, they just said it's normal, so I said to them if this is normal what isn't normal, and do they tell all there customers if they have a problem that its normal.
So I am completely sick of there BS, trying to keep away from samsung stuff.
kms108 said:
I've had problems recently, after using OTG, the tab's display will just turn off, and when I mean off, it's just the screen, the tab is actually still on, as you can feel the heptic feedback, the only way is to force reset using the power volume and home key.
Another problem, still recently, I had about 12% power, so I just connected the USB to charge the tab, the screen started to flicker and then nothing works, after 10 minutes reconnected the power, and it started to charge up from 0%, it seems like the tab has gone haywire, I had decided to trade it in the next few days for the xperia X performance.
Not even bothered to take it to samsung service center (still under warranty), I can't stand their customer service, my tab has been through a repair before, my home key died and it kept on grabbing the side of the hole and sticking down, they replaced the part, but left something inside causing a lump at the back, problem sorted out, but the buttom kept on grabbing the side of the hole and not coming out if you press it slightly on one side, I even showed them the problem, and they agreed, and they say that a normal person won't press the button like that, and it's normal, I did mention that I have tried a few units and does not have the same problems, they just said it's normal, so I said to them if this is normal what isn't normal, and do they tell all there customers if they have a problem that its normal.
So I am completely sick of there BS, trying to keep away from samsung stuff.
Click to expand...
Click to collapse
Thank you so much for mentioning the otg issue.....
now that i remember i was trying to use my otg cable and it was not detected.
i tested the otg cable on another samsung tablet and it was working fine........
Anyways i did speak with my local seller to claim the warranty....
it will be back after 12-14 days
kms108 said:
I've had problems recently, after using OTG, the tab's display will just turn off, and when I mean off, it's just the screen, the tab is actually still on, as you can feel the heptic feedback, the only way is to force reset using the power volume and home key.
Another problem, still recently, I had about 12% power, so I just connected the USB to charge the tab, the screen started to flicker and then nothing works, after 10 minutes reconnected the power, and it started to charge up from 0%, it seems like the tab has gone haywire, I had decided to trade it in the next few days for the xperia X performance.
Not even bothered to take it to samsung service center (still under warranty), I can't stand their customer service, my tab has been through a repair before, my home key died and it kept on grabbing the side of the hole and sticking down, they replaced the part, but left something inside causing a lump at the back, problem sorted out, but the buttom kept on grabbing the side of the hole and not coming out if you press it slightly on one side, I even showed them the problem, and they agreed, and they say that a normal person won't press the button like that, and it's normal, I did mention that I have tried a few units and does not have the same problems, they just said it's normal, so I said to them if this is normal what isn't normal, and do they tell all there customers if they have a problem that its normal.
So I am completely sick of there BS, trying to keep away from samsung stuff.
Click to expand...
Click to collapse
This may help:
http://forum.xda-developers.com/tab-s2/help/battery-life-charging-issues-t3221902/page2
acornkenya said:
This may help:
http://forum.xda-developers.com/tab-s2/help/battery-life-charging-issues-t3221902/page2
Click to expand...
Click to collapse
Got rid of it, it should be a problem internally, anyway I've traded it for a Sony Xperia X performance.
Mine also died few days ago. I tried to charge it with different chargers and cables but without any success. POWER +VOL DOWN is not rebooting the tablet.
Now I am planning to open the back cover and will try to disconnect the battery. I believe it will help.
jaycellent said:
Mine also died few days ago. I tried to charge it with different chargers and cables but without any success. POWER +VOL DOWN is not rebooting the tablet.
Now I am planning to open the back cover and will try to disconnect the battery. I believe it will help.
Click to expand...
Click to collapse
Did that work?
acornkenya said:
Did that work?
Click to expand...
Click to collapse
I am sorry, I did not have enough time for that in the last days. I will do that probably later today and will share the result.
jaycellent said:
I am sorry, I did not have enough time for that in the last days. I will do that probably later today and will share the result.
Click to expand...
Click to collapse
acornkenya said:
Did that work?
Click to expand...
Click to collapse
Unfortunately, no. It didn't work. I removed the back cover and managed to disconnect the battery. I left it disconnected for few hours, then I put everything back together. After, I tried to charge it and power it on again but without any success.
Any advice and suggestions would be highly appreciated.
jaycellent said:
Unfortunately, no. It didn't work. I removed the back cover and managed to disconnect the battery. I left it disconnected for few hours, then I put everything back together. After, I tried to charge it and power it on again but without any success.
Any advice and suggestions would be highly appreciated.
Click to expand...
Click to collapse
Do you see the charging animation?
ashyx said:
Do you see the charging animation?
Click to expand...
Click to collapse
No, nothing. Thank you for asking.
Is there a reset button inside the sim/sd card opening? My sonys have this.
Hanger4life said:
Is there a reset button inside the sim/sd card opening? My sonys have this.
Click to expand...
Click to collapse
Samsungs use POWER + VOL DOWN
OK so i returned it to samsund samsung and after 3 weeks the called me up saying that my tab had a manufacturing defect and that it cannot be repaired
and they offered me a fulll refund.......
iam literally DONE with SAMSUNG!!!!!!!
DarkAssassin2k5 said:
OK so i returned it to samsund samsung and after 3 weeks the called me up saying that my tab had a manufacturing defect and that it cannot be repaired
and they offered me a fulll refund.......
iam literally DONE with SAMSUNG!!!!!!!
Click to expand...
Click to collapse
They offer a full refund and you're 'done'.
How does that work? [emoji53]

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