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Hi,
I have a V1615 from one of our users which has a bit of an unusual problem in the while trying to connect to GPRS/3G the following message appears after a minute or so of trying:
The answering modem has disconnected. to check your connection settings and change them if needed, tap Settings
The voice function is also odd as while trying to call somebody, you wait awhile and then get three beeps and it hangs up. The signal strength mostly show no signal, but even when it does, the chance of getting through seems poor.
The problem is, this was happening when the device had WM6 as the O/S, I upgraded to WM6.1 from the voda website, and the same issue has occurred from the fresh install. The SIM works fine in another device, and the device still fails to work with a known working SIM in it.
Vodafone have taken all the services and re-applied them to the users number in case there is a server problem, this hasn't changed anything.
I would be inclined to think it's a faulty device - except that this is the second device the customer has had with exactly the same fault. The last one was changed a month ago and it seems to be happening on a monthly cycle as he's only been issued the device for two months.
Anybody any ideas? I know the user well and know he's careful with kit (& I don't think he has any significant magetic field that could cause this problem!! ).
Just seems odd that two devices with the same user has the same fault, despite fresh installs of the OS!
Cheers in anticipation.
Mike
Hi,
I have had the HD7 for a few weeks now... before the nodo update i never had a problem with it but ever since then, i keep getting a lot of error messages for text messages saying the message wasn't sent. This usually happens when the signal is 1 bar or no bars (but signal is still there) and sometimes even happened with full bars.
Anyone else have this problem? I am with Bell in Canada
same also with hd7 in tmo usa
same problem 02 UK
However ive found that if i go into the settings and into the carrier options and switch off 3g, everything works fine , texts are sent and received and i have no issues
this problem seems to come and go for me so im presuming its the same deal that you have - when the 3g signal is low its unable to connect correctly - and since it has a 3g signal it dosent auto downgrade to the lower speed connection - so manually disabling 3g forces it to connect at the slower speed
hope this helps a little
feel free to tell me im talking bollocks tho - this is just my experience of the problem
No message errors here on O2 UK. I've had the HD7 since release & use messaging a lot. I don't get a 3g signal in my area, so that might be a factor.
Sent from my HD7 using XDA Windows Phone 7 App
Hey mate...Bell in Toronto area here. I've been getting the same thing, rather often tiotoo A few times I think it was due to receiving a text the same time or very shortly after trying to send one..it's weird though, pretty much every time I click to resend it goes no problem. You're not alone with that issue mate lol
phew ok awesome then... it hasnt been doing that for me ever since i started this thread lol, so i am a little happy for now... i am going to send off emails to bell and HTC and see what they say regarding this issue.
As per the 3G connection trick, as soon as i turn mine off, i lose all signal from the phone... the dialer just says "emergency only".
Thanks
saketh321 said:
phew ok awesome then... it hasnt been doing that for me ever since i started this thread lol, so i am a little happy for now... i am going to send off emails to bell and HTC and see what they say regarding this issue.
As per the 3G connection trick, as soon as i turn mine off, i lose all signal from the phone... the dialer just says "emergency only".
Thanks
Click to expand...
Click to collapse
I think it is a network issue. I'm on Telus (sharing towers with bell) and I have this problem on my HD7 and Galaxy S. Only in the last couple weeks.
I have to keep resending texts
Blue1k said:
I think it is a network issue. I'm on Telus (sharing towers with bell) and I have this problem on my HD7 and Galaxy S. Only in the last couple weeks.
I have to keep resending texts
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Click to collapse
Oh yeah that's right... i forgot Bell and Telus dont have edge bands. Hopefully the text messaging thing can be fixed soon... its getting annoying now.
I've been having the same problem. I used to send text messages in the loo's on my break, but now if I go there the signal is weaker and it fails alot. never used to before nodo.
This has been an issue for me since Day 1. My college is in a low coverage area and anytime im here, i sometimes get the error message.
I dont pay it much mind because if my phone is showing 1 bar or no bars, then it is obviously not the phone's fault(in my case) but the fact that I am just in a low coverage are and it struggles to get the message out.
This happens more so with my pic message than text message.
Sometimes people have also told me they have text me and I never received it or I'll text them and they never receive it.
carmeng4evr said:
This has been an issue for me since Day 1. My college is in a low coverage area and anytime im here, i sometimes get the error message.
I dont pay it much mind because if my phone is showing 1 bar or no bars, then it is obviously not the phone's fault(in my case) but the fact that I am just in a low coverage are and it struggles to get the message out.
This happens more so with my pic message than text message.
Sometimes people have also told me they have text me and I never received it or I'll text them and they never receive it.
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Click to collapse
did you check with anyone else in t-mobile that goes to your college? I do remember reading where people are complaining the hd7 has a weak antenna.
But even then so, 1 bar is no excuse for a text message to not go through.
I have the same problem. my phone will have full bars one moment then the next it will be down to one and "cant send: text message error" its annoying because i will reply and then look at my phone a hour later and see why they havent replied and the message didnt even send >_<
Some other times my phone get NO signal at all for a couple minutes then randomly has full bars again, its really irritating. I live in a college town where everyone here gets good signal.. no reason for this. I dont really remember it happening when i had the February update.
Ok so i sent HTC an email and this is the reply I got.
I understand that since performing the nodo update on your HTC HD7, you have been having issues sending text messages. I checked around with several of my coworkers and tried to find other instances of this issue occurring from other forums, but it appears to be a fairly uncommon issue. I took a look at the forum thread that you started and obtained more details such as this usually tends to happen when there is low signal. I see that some of the other posters recommended reverting to 2G in such a situation and that is not a bad idea. You can enable 2G only by going to Settings> Cellular. Additionally, the way you hold the phone can affect the signal as well. You may want to try holding around the sides so that your palm does not come in contact with the back of the phone, which can block the signal. Aside from that, you can also try a factory reset in case an issue occurred during the update and did not install properly or caused corruption in some of the files in the phone’s software. Please be sure to back up the information on your phone and the go to Settings> About Phone> Factory Reset.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11CACW17ENA000115.
Sincerely,
Lydia
HTC
I'm glad I am not the only one having this issue. (T-Mo USA) Mine started acting up last night with my 3G being EXTREMELY slow loading web pages and then ultimately not being able to load anything. Then this morning I am unable to send text messages, but randomly I will receive many emails and texts (like I only have a connection for a few seconds), then when I try to reply I am unable to send. Very frustrating.
i too have experienced this so here are some tips. For me i only get this problem when pressing send and right away press the home key or back key which interrupts the sending process result of fail sending. Enabling 3g if you dont have it is another problem so disable it. I also get this problem when locking the phone right after i press send so wait till it finish and then lock .
i hope this helps, if not restart the phone, and if that doesnt help take it to tmo and exchange =)
I've had this problem on my Omnia 7 since day one. Always have to disable my damn data.
And the ***** of it is when I go to re-enable data afterwards I have wait a few minutes to get it working again. Sometimes I have to turn the phone off and on in order to get data.
It's not a cell carrier problem since on my Diamond 2 I never had a problem, and the same thing with the x10.
Same problem with Samsung Focus on Bell. After NoDo update, SMS has been useless. I will get SMS, although often late. Sending is worst, I get the dreaded 'cannot send' message. I will occasionally be able to send some. Wondering if it's a signal issue. However, I can send just fine putting my SIM in another phone.
I've had T-mobile HD7 since last november, my girlfriend and I exchange about 30 messages every day, never had this problem before the NoDo update, not even once, no matter how bad the signals were. Im 99% sure its NoDo update causing this not t-mobile network. It's so annoying when you text somebody then go do something else, 20 minutes later you check back and see this un-happy face and can't send message.
BTW, Factory Reset won't help, tried that.
seantan2001 said:
I've had T-mobile HD7 since last november, my girlfriend and I exchange about 30 messages every day, never had this problem before the NoDo update, not even once, no matter how bad the signals were. Im 99% sure its NoDo update causing this not t-mobile network. It's so annoying when you text somebody then go do something else, 20 minutes later you check back and see this un-happy face and can't send message.
BTW, Factory Reset won't help, tried that.
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Click to collapse
yeah tried that too man... WPcentral wrote an article asking other people if they are having that issue and it seems some are and some arent.
http://www.wpcentral.com/sms-issue-hd7-Nodo
It will happen occasionally if I'm on Edge network. If I have a solid 3g signal it never happens.
sorry if this has been answered but I have searched all over and cant find it.
So I took the spint OTA the other day and now every one in awhile i recieve Assisted dialing error / Invalid Mobile country code. I have turned off assisted dialing but I'm still getting this error. It takes me off 4g and says its on 3g but yet no connection seems to be there at all. anyone else have this problem?
david.herh said:
sorry if this has been answered but I have searched all over and cant find it.
So I took the spint OTA the other day and now every one in awhile i recieve Assisted dialing error / Invalid Mobile country code. I have turned off assisted dialing but I'm still getting this error. It takes me off 4g and says its on 3g but yet no connection seems to be there at all. anyone else have this problem?
Click to expand...
Click to collapse
Did you do a factory reset, I know you lose everything but in my past experience, factory reset after taking an ota is a must.
Sent on my Moto X
I've been intermittently getting this error for the past couple of days too. And yes, I did a factory reset after the KitKat OTA.
I am also getting this notification a few times a day. Both my "current country" and "reference country" are correctly set to USA, and it doesn't matter if I have assisted dialing turned on or off. Fortunately, it doesn't seem to affect the cell signal.
Just got my Sprint Moto X two days ago and did the KitKat update immediately on receiving.
Doing a search on it, it seems to have been infrequently reported going back several years, and always on Motorola devices. And sometimes has been reported as causing loss of the cell signal until you reboot.
fwald said:
I am also getting this notification a few times a day. Both my "current country" and "reference country" are correctly set to USA, and it doesn't matter if I have assisted dialing turned on or off. Fortunately, it doesn't seem to affect the cell signal.
Just got my Sprint Moto X two days ago and did the KitKat update immediately on receiving.
Doing a search on it, it seems to have been infrequently reported going back several years, and always on Motorola devices. And sometimes has been reported as causing loss of the cell signal until you reboot.
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Click to collapse
It's not a huge deal but kind of annoying. And it only started happening to me a few days ago.
clankfu said:
It's not a huge deal but kind of annoying. And it only started happening to me a few days ago.
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Click to collapse
Agreed. If it ever starts resulting in loss of cell signal, however, it will be a huge pain.
I have this happening as well. It seems to happen often when the phone registers to a new tower while I am driving. To make it go away I "change" my country to USA. I changed it last night while driving and it went away. I haven't had it back since. I don't know if this is a random issue with sprint's network or if it is problem with the phones. Perhaps we can try to figure this out?
I have my # connected to Google Voice.
My phone is a replacement phone from Motorola.
My phone would not self-activate, I had to call and get it manually programmed by Sprint support.
Do we have anything in common?
My phone would not self activate either but that's the only thing in common on those grounds.
dshiznit00 said:
I have this happening as well. It seems to happen often when the phone registers to a new tower while I am driving. To make it go away I "change" my country to USA. I changed it last night while driving and it went away. I haven't had it back since. I don't know if this is a random issue with sprint's network or if it is problem with the phones. Perhaps we can try to figure this out?
I have my # connected to Google Voice.
My phone is a replacement phone from Motorola.
My phone would not self-activate, I had to call and get it manually programmed by Sprint support.
Do we have anything in common?
Click to expand...
Click to collapse
Wasn't it already on USA?
I also have my number integrated with Google Voice via Sprint.
I seem to get this error whenever it switches from wifi to mobile data.
[
dshiznit00 said:
I have this happening as well. It seems to happen often when the phone registers to a new tower while I am driving. To make it go away I "change" my country to USA. I changed it last night while driving and it went away. I haven't had it back since. I don't know if this is a random issue with sprint's network or if it is problem with the phones. Perhaps we can try to figure this out?
I have my # connected to Google Voice.
My phone is a replacement phone from Motorola.
My phone would not self-activate, I had to call and get it manually programmed by Sprint support.
Do we have anything in common?
Click to expand...
Click to collapse
I'm integrated with Sprint/Google Voice, but was getting it right off the bat before I even set up GV.
Mine is a new phone.
My phone also would not self-activate, I went to the Sprint web site and entered the MEID and UCC but still had to call them.
However, I only experienced the problem 1-2 more times since my post. I only had the phone in my house, which I suppose doesn't eliminate tower switching but makes it less likely.
I've since unlocked the bootloader and rooted and haven't had it once after that.
It does seem to be a Sprint-only issue with the Moto X this time, but if you do a Google search it was a rare issue with other Moto phones.
Since I performed the latest "security update" I have been getting the same text. It seems to happen anytime I transition from wifi to LTE or from no signal to signal.
It is from "74611888" and it says: "Free Message: AT&T AllAccess activated - learn more at att.com/allaccess xxxxxx-nnnnnn"
The x's are random numbers and n's are random letters. I assume it is some sort of validation message but somehow it must be stuck. I got the same message the first day I got the phone (a month ago) but none since then until the update.
Any ideas on what is happening?
Same text over and over
Notacop said:
Since I performed the latest "security update" I have been getting the same text. It seems to happen anytime I transition from wifi to LTE or from no signal to signal.
It is from "74611888" and it says: "Free Message: AT&T AllAccess activated - learn more at att.com/allaccess xxxxxx-nnnnnn"
The x's are random numbers and n's are random letters. I assume it is some sort of validation message but somehow it must be stuck. I got the same message the first day I got the phone (a month ago) but none since then until the update.
Any ideas on what is happening?
Click to expand...
Click to collapse
It is not stuck. what it is is horrible. I don't have an android or anything. I have a simple Go Phone that I needed for emergencies but I can't even leave it on. I get on the average of 4 of these text messages a day saying "Free message:AT&T AllAccess activated - learn more at att.com/allaccess) I get them at 1:20 in the morning and late at night. I have a sick person in my family and really needed to leave it on but I can't be awaken in the middle of the night all the time. I have called customer service numerous times and visited the AT&T store to try and get them stopped, nothing stops them. I thought that we had some rights to chose whether or not we want unwanted ads. I cannot even activate that all access with a Go Phone. sounds like you did and are still having problems. I'm hoping someone out there knows how to get rid of it.
Ok everyone figured I'd come here to where the experts live. Haven't been here in awhile.
Recently my S8, wifes S8, and our sons S8+ all have the same issues.
The first issue is texts get stuck "sending". This happens with WiFi on or off, with wifi calling on or off, and I even tried changing off LTE to just 4G/3G/2G and even 2g in settings to see if that would help. I'm on the latest firmware from TMO ending in QEF, well we all are.
The other one is apps like FB and others aren't alerting but they will show the number of alerts even after they've been checked. I've reinstalled these apps and the problem persists, and then I can reboot my phone or wifes phone and all the alerts start working again for awhile and then die eventually.
The texting issue though persists and is random when it will hang and when it doesn't.
According to TMO rep at the store it's a bug in the firmware with bixpy that was pushed out, but I frankly don't buy it and figured I'd hit the guru's up here and see if you guys have any thoughts.
Thanks in advance guys and gals....
I too have had the random "texts get stuck sending" issue. I haven't had it in a while though (now that I've said that I'm sure I will).
I unfortunately don't have any suggestions.
I ended up using googles version of messages due to this. Only on stock text app do i have any problems anymore. I also noticed on the stock app that my phone would say "sending" when the other side would actually get it, but it was at random.
You don't have a cellspot repeater or router do you? Last time I had it, my device was hung and needed reboots. Just a thought.
Thanks for the feedback, yes I have a cell spot, but I also have the issue other areas of town too with no real specific place thatbit always happens.
I'm going to reverse back from the qef firmware and see if that resolves things. This has been so annoying, and it just started about two weeks ago.
Thanks again everyone.
I have had the same issue with sending texts too. I have been using the stock messenger app. I may just switch to textra.
Same issue here. A temporary fix, try turning on airplane mode and off. Works for me a times
Also happening to me on the XAA firmware (have unlocked NA variant) with the stock messaging and Google messages.
So I'll ask the question begging to be asked (at least by me): How does one disable this messaging app and use "stock messaging" app?
Thanks in advance....
rabilancia said:
So I'll ask the question begging to be asked (at least by me): How does one disable this messaging app and use "stock messaging" app?
Thanks in advance....
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Click to collapse
Just get a app disabler for Samsung from play store like BK Disabler.
If I were you, just download Android Messages. It's simple and fast.
However, I do not recommend disabling stock messaging, unless you don't like getting EAS (Amber/Weather/Presidential Alert)
Having the exact same issues and it's driving me crazy because I really like this phone. I don't get notifications for any of my apps but when I open them I can see the new messages. A reset seems to fix the problem but it only lasts about an hour before it starts doing the same thing. I've tried using different messaging apps but the same thing. And the fact that I don't get notifications for other apps it can't just be a text messaging issue right?
Happened to me for almost 2 months but haven't had an issue in about a week. Called t mobile, they created a ticket and said they'll be working on it. Few days after speaking to them, problem went away.
This has been happening intermitantly for me as well. It's been bad the past three days. I'm currently in coversations with T-mo's engineering team and they seem to be coming up with a bunch of dead ends. It's not a location based thing as it's been happening over a 20 mile radius in the past few days for me. Other people on T-mo network that I'm freinds with or I work with aren't having any problems. I'm wondering if just a fresh SIM card could solve it?
I have data connection although it seems a little sluggish compared to when I originally got the phone. Similar to OP I've tried all the "G's" modes, with wifi calling on, with it off, with cellular network preffered with wifi calling on and off. With Textra, with stock messaging app. I've factory reset to no avail. I've pulled and re-inserted the SIM card to no avail. This is incredibly frustrating for a flagship phone on a network where I've had no previous issues.
UPDATE: T-Mobile sent me a new SIM card and that seems to have cleared up the issues. Not sure if it just hapened to coincide with T-Mo tower fixes or anything else like that in my area but I'm back to normal operation. Anybody else experiencing this I recommend you push customer service to send you a new sim.
my husband and i are having a strange issue where we can message pictures and video clips to other people that don't have the s8, or aren't on tmobile and they'll send and receive just fine, but when we try to send to each other, the first attempt to send fails, but the second attempt goes through?
balthuszar said:
my husband and i are having a strange issue where we can message pictures and video clips to other people that don't have the s8, or aren't on tmobile and they'll send and receive just fine, but when we try to send to each other, the first attempt to send fails, but the second attempt goes through?
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Click to collapse
i had same problem one of you is not using stock message app, if you check it ull find pictures all there i think its new messages plus thing