[Q] HELP: Phone only works when connected to PC - One (M7) Q&A, Help & Troubleshooting

Hi to all,
A friend of mine has delete/erase/wipe everything from recovery....
His phone is S-ON, UnLocked, CID HTC__304,
EDIT: Phone is now S-OFF
Later, He has managed to install the international Ruu successfully (also tried with diferentes custom roms like ARHD v11, InsertCoin 2.2.0, etc)
ISSUE:
Now the phone only works while it is connected to the PC.
As soon as is disconnected from the PC, the phone stops working, like frozen.
Have tried fastboot erase cache, fasboot erare userdata but the phone refuse to works if not connect to the PC.....
Any help is much appreciated, THANKS

What does not work mean?
At the risk of sounding like tech support, RUU?

Hi,
BenPope,
Ruu= ROM Upgrade Utility
This one: RUU_M7_UL_JB_50_HTC_Europe_1.28.401.7_Radio_4A.13.3231.27_10.31.1131.05_release_310878_signed
What does not work mean?
Click to expand...
Click to collapse
The phone works like a charm while switched on connected to the PC; Everything works, but if disconnected from the PC then the phone stops, nothing works
If the phone is switch on alone (without been connected to the PC) then phone gets stucked at white HTC logo screen. Can enter into bootloader, fastboot, recovery, etc no problem with that
Fastboot commands like erase cache or erase userdata don't solve the problem
Installing diferentents roms, custom roms, don't solve the problem either
----------
Looking the bootloader screen the line eMMC-boot is empty. On my phone it shows 2048mb
Uploaded with ImageShack.us
----------
THANKS & Sorry about my english

Related

[Q] Stuck in HBOOT/FASTBOOT Menu

Hey guys,
So randomly my phone decided to just turn off (it was just idle on the home screen) and when I booted it back up it was in the Fastboot Menu.
I've tried reboot and even factory reset but neither work they just bring the phone right back to this when I turn it on anyone got any tips for me I'm hoping there's a really simple solution I have naively overlooked.
The screen says
***LOCKED*****
***Security Warning*******
VIVO PVT SHIP S-ON RL
HBOOT-2.03.0000
RADIO-3831.19.00.19_M
eMMC-boot
A few months back I used a RUU to manually update to ICS and everything went fine and I had been running it fine for a long time so I'm not sure if that impacted on this in any way at all.
Anyway since this happened I've tried the old turning it off and on, battery out for an hour, sim out/sd out etc
Also the following:
I've tried running the RUU again but I get error 170 as it gets stuck at "waiting for bootloader" after it reboots the phone at the start of the process
(Tried in all my USB ports, reinstalling drivers/HTC Sync, using original cable)
I tried flashing from my SD card, it reads the zip and asks would you like to update but after I click yes it goes for a few seconds and then says "Partition Update Failed" and prompts me to reboot. (Tried multiple sd's)
I tried to unlock the phone using the HTCDev unlock, however once I get my token and use it to get to the unlock screen on the phone I am unable to select yes my phone simply does not acknowledge the option when I press the power button it instead vibrates a few times and then inevitably I end up selecting the No option after much frustration.
I should probably mention that fastboot lists my device under devices but adb does not.
I would have tried making a goldcard but I currently cannot obtain my CID through adb nor by using readcid.exe with my laptop card reader.
So if anyone could help me out that would be much appreciated as I don't have a warranty on this or anything and HTC support were of exceedingly little help.
Nick960 said:
Hey guys,
So randomly my phone decided to just turn off (it was just idle on the home screen) and when I booted it back up it was in the Fastboot Menu.
I've tried reboot and even factory reset but neither work they just bring the phone right back to this when I turn it on anyone got any tips for me I'm hoping there's a really simple solution I have naively overlooked.
The screen says
***LOCKED*****
***Security Warning*******
VIVO PVT SHIP S-ON RL
HBOOT-2.03.0000
RADIO-3831.19.00.19_M
eMMC-boot
A few months back I used a RUU to manually update to ICS and everything went fine and I had been running it fine for a long time so I'm not sure if that impacted on this in any way at all.
Anyway since this happened I've tried the old turning it off and on, battery out for an hour, sim out/sd out etc
Also the following:
I've tried running the RUU again but I get error 170 as it gets stuck at "waiting for bootloader" after it reboots the phone at the start of the process
(Tried in all my USB ports, reinstalling drivers/HTC Sync, using original cable)
I tried flashing from my SD card, it reads the zip and asks would you like to update but after I click yes it goes for a few seconds and then says "Partition Update Failed" and prompts me to reboot. (Tried multiple sd's)
I tried to unlock the phone using the HTCDev unlock, however once I get my token and use it to get to the unlock screen on the phone I am unable to select yes my phone simply does not acknowledge the option when I press the power button it instead vibrates a few times and then inevitably I end up selecting the No option after much frustration.
I should probably mention that fastboot lists my device under devices but adb does not.
I would have tried making a goldcard but I currently cannot obtain my CID through adb nor by using readcid.exe with my laptop card reader.
So if anyone could help me out that would be much appreciated as I don't have a warranty on this or anything and HTC support were of exceedingly little help.
Click to expand...
Click to collapse
Try to use search.
For example in this thread were this:
Originally Posted by Addiso View Post
Did you get the HTC token again that you used to unlock the first time? If not, not go back into htcdev.com and follow all of directions. After you have it all in fastboot type in
Fastboot flash unlocktoken unlock_code.bin
http://forum.xda-developers.com/showthread.php?t=2236527
egorlins said:
Try to use search.
For example in this thread were this:
Originally Posted by Addiso View Post
Did you get the HTC token again that you used to unlock the first time? If not, not go back into htcdev.com and follow all of directions. After you have it all in fastboot type in
Fastboot flash unlocktoken unlock_code.bin
http://forum.xda-developers.com/showthread.php?t=2236527
Click to expand...
Click to collapse
Yeah I had a look at that before, I hadn't unlocked my phone before with htcdev but even then when I did try I was able to get my token and run the command and everything perfectly fine and even it takes me to the "Would you like to unlock your phone?" screen on my phone but I am unable to select the yes option and complete the final step which is the frustrating part.
Nick960 said:
Hey guys,
So randomly my phone decided to just turn off (it was just idle on the home screen) and when I booted it back up it was in the Fastboot Menu.
I've tried reboot and even factory reset but neither work they just bring the phone right back to this when I turn it on anyone got any tips for me I'm hoping there's a really simple solution I have naively overlooked.
The screen says
***LOCKED*****
***Security Warning*******
VIVO PVT SHIP S-ON RL
HBOOT-2.03.0000
RADIO-3831.19.00.19_M
eMMC-boot
A few months back I used a RUU to manually update to ICS and everything went fine and I had been running it fine for a long time so I'm not sure if that impacted on this in any way at all.
Anyway since this happened I've tried the old turning it off and on, battery out for an hour, sim out/sd out etc
Also the following:
I've tried running the RUU again but I get error 170 as it gets stuck at "waiting for bootloader" after it reboots the phone at the start of the process
(Tried in all my USB ports, reinstalling drivers/HTC Sync, using original cable)
I tried flashing from my SD card, it reads the zip and asks would you like to update but after I click yes it goes for a few seconds and then says "Partition Update Failed" and prompts me to reboot. (Tried multiple sd's)
I tried to unlock the phone using the HTCDev unlock, however once I get my token and use it to get to the unlock screen on the phone I am unable to select yes my phone simply does not acknowledge the option when I press the power button it instead vibrates a few times and then inevitably I end up selecting the No option after much frustration.
I should probably mention that fastboot lists my device under devices but adb does not.
I would have tried making a goldcard but I currently cannot obtain my CID through adb nor by using readcid.exe with my laptop card reader.
So if anyone could help me out that would be much appreciated as I don't have a warranty on this or anything and HTC support were of exceedingly little help.
Click to expand...
Click to collapse
U will need to Downgrade your device from ICS to GB or anything else ...At times it can be Windows 8 ,8.1 issue also ...The driver are still messed up search the forum u will find working way to get driver's work ..Error(170) which means your phone is blank to flash image to boot from or Os for starters..Can u boot in bootloader (Y) then simply working your way via CMD (windows 7 if u can access). It says RELOCKED on your device(Security warning can you paste a screen snap) .
1:- Flash a recovery(if yes skip this)
2:- boot into boot bloader (install any rom via recovery)
3:- flash boot.img manually (fastboot flash boot boot.img)
If it does not work REunlock ur device via htcdev.com
If you were trying to downgrade is HBoot Version (the same issue might happen)
Take stuff's real slow (make sure u do have correct driver installed on your pc )

One S - Stuck In Loop After Maximus HD Install

I browsed a few other threads, and tried to update the recovery with the latest version per the advice of a member, and prior to this, it was just stuck at the green HTC screen with the red disclaimer under it. And after flashing the newest recovery TWRP it has begun to loop.
I also cannot boot into recovery now. Only fastboot is working,.
Phone info is:
***UNLOCKED****
VLE PVT SHIP S-OFF RL
CID - 11111111
HBOOT- 1.14.0005
RADIO - 1.13.50.05.25
OPENDSP-V29.1.0.45.0622
EMMC-BOOT
NOV 21, 2012, 12:17:41
I believe everything is set for the Maximus ROM to work, but if I am missing something I would appreciate the feedback and help.
Thanks
Tancred
Tancred213 said:
I browsed a few other threads, and tried to update the recovery with the latest version per the advice of a member, and prior to this, it was just stuck at the green HTC screen with the red disclaimer under it. And after flashing the newest recovery TWRP it has begun to loop.
I also cannot boot into recovery now. Only fastboot is working,.
Phone info is:
***UNLOCKED****
VLE PVT SHIP S-OFF RL
CID - 11111111
HBOOT- 1.14.0005
RADIO - 1.13.50.05.25
OPENDSP-V29.1.0.45.0622
EMMC-BOOT
NOV 21, 2012, 12:17:41
I believe everything is set for the Maximus ROM to work, but if I am missing something I would appreciate the feedback and help.
Thanks
Tancred
Click to expand...
Click to collapse
This is HTC ONE forum not ONE S , you can try with RUU.exe while you're in bootloader or " fastboot oem rebootRUU "
Vixa said:
This is HTC ONE forum not ONE S , you can try with RUU.exe while you're in bootloader or " fastboot oem rebootRUU "
Click to expand...
Click to collapse
My bad, I was following posts about this ROM and assumed they were discussing the same phone. But it appears that there isn't a S thread, only an X for this model..
This takes me to a silver HTC logo and hangs there... I have fastboot access, but i cant get ADB to talk to the phone. But with fastboot I can push a new recovery img but still not allowing me into any recovery.
If you cant get into recovery donwload a RUU and get your phone flashed with it from FASTBOOT.
Vixa said:
If you cant get into recovery donwload a RUU and get your phone flashed with it from FASTBOOT.
Click to expand...
Click to collapse
Able to get into Philz recovery and adb sideload zips, but it cant find my sdcard...what a headache this is turning into, and no closer to knowing what the problem was / is.
Tell me can you mount system or get in twrp or something to hold on?
Sent from my HTC One using Tapatalk
Vixa said:
Tell me can you mount system or get in twrp or something to hold on?
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
Changed TWRP to CWM which is at least allowing me into recovery mode.
Thinking I will have to transfer the files with another android phone onto the memory and try to install the rom again?
Mounting USB fails, it just makes a sound like I have added a drive to my PC non stop every few seconds, and I cant mount anything. formatted it and it seems to have settled it a bit. But I cant do anything with the storage via USB in Windows. Just updated to the latest clockwork for my model and still no success...
With latest version I cant even sideload at the moment.
Tancred213 said:
Changed TWRP to CWM which is at least allowing me into recovery mode.
Thinking I will have to transfer the files with another android phone onto the memory and try to install the rom again?
Mounting USB fails, it just makes a sound like I have added a drive to my PC non stop every few seconds, and I cant mount anything. formatted it and it seems to have settled it a bit. But I cant do anything with the storage via USB in Windows. Just updated to the latest clockwork for my model and still no success...
With latest version I cant even sideload at the moment.
Click to expand...
Click to collapse
Ok, sorted that out, apparently the drivers were having issues, and when I manually picked them I became able to communicate with the phone again like normal. This is like hour 8 of the upgrade so far...
Assuming my firmware is also outdated, and from my searching I havent found an easy way to update my hboot and others without flashing a RUU Rom from T-Mobile, any alternatives to doing that?
Pretty sure I killed it. Downloaded the latest RUU from T-Mobile, after relocking the bootloader and turning S-on, it ran fine, completed, rebooted the phone and now its totally dead. No charge light, doesnt turn on at all. And I was just thinking to myself how hard it is to brick a phone since I have yet to kill one with all of my misadventures....oops. We'll see what happens..
Had you read the HTC One S forum, you would have found out that this particular phone can get hard bricked up S-OFF with SuperCID and then a RUU update is ran.

HTC One M7 Boot Loop With Line of Distorted Pixels At Boot?

Ok, I'm obviously new here, so I'm hoping someone might be kind enough to help. I have a T-Mobile HTC One M7 that seems to be stuck in a boot loop and shows a pixelated/distorted line of pixels right under the "htc" logo at boot. The bootloader is unlocked and I have TWRP recovery 2.8.4 installed - I can flash any recovery and send ROMs via adb no problem, but when the phone goes to reboot to complete the ROM set up is when the problem occurs. What's strange is I was running Android Revolution HD 91.1 just fine before this happened - it first happened after I tried to install AdAway. As it is now, I can boot into bootloader or recovery and can navigate just fine, but if I try to simply start up the phone as normal it goes into the bootloop and shows the distorted line of pixels at the htc boot screen. I've tried wiping everything, tried TWRP recovery 2.8.5, tried a couple different ROMs, and the results are the same. Really hoping someone might be able to help. Some information from the bootloader that might help:
S-ON
HBOOT-1.57.0000
OS-6.10.531.10
Also I'm using a Mac (but also have an HP Stream 7 Windows 8.1 tablet if that might help?) Please help!!
fredleysir said:
Ok, I'm obviously new here, so I'm hoping someone might be kind enough to help. I have a T-Mobile HTC One M7 that seems to be stuck in a boot loop and shows a pixelated/distorted line of pixels right under the "htc" logo at boot. The bootloader is unlocked and I have TWRP recovery 2.8.4 installed - I can flash any recovery and send ROMs via adb no problem, but when the phone goes to reboot to complete the ROM set up is when the problem occurs. What's strange is I was running Android Revolution HD 91.1 just fine before this happened - it first happened after I tried to install AdAway. As it is now, I can boot into bootloader or recovery and can navigate just fine, but if I try to simply start up the phone as normal it goes into the bootloop and shows the distorted line of pixels at the htc boot screen. I've tried wiping everything, tried TWRP recovery 2.8.5, tried a couple different ROMs, and the results are the same. Really hoping someone might be able to help. Some information from the bootloader that might help:
S-ON
HBOOT-1.57.0000
OS-6.10.531.10
Also I'm using a Mac (but also have an HP Stream 7 Windows 8.1 tablet if that might help?) Please help!!
Click to expand...
Click to collapse
Theirs a t-mobile RUU but you need a windows PC to flash it
http://www.htc.com/us/support/news.aspx?p_id=630&p_name=htc-one-t-mobile
clsA said:
Theirs a t-mobile RUU but you need a windows PC to flash it
Thanks for the response - So I just flash the RUU from TWRP? Or how do I flash it? Sorry, not very knowledgeable about all this.
Click to expand...
Click to collapse
fredleysir said:
clsA said:
Theirs a t-mobile RUU but you need a windows PC to flash it
Thanks for the response - So I just flash the RUU from TWRP? Or how do I flash it? Sorry, not very knowledgeable about all this.
Click to expand...
Click to collapse
it's a windows EXE file
you plug the phone into the PC and run the RUU.exe
Click to expand...
Click to collapse
clsA said:
fredleysir said:
it's a windows EXE file
you plug the phone into the PC and run the RUU.exe
Click to expand...
Click to collapse
Do I need to be S-OFF or anything?
Click to expand...
Click to collapse
Ok, well I ran the RUU program from a Windows machine and it just fails. Any other suggestions would be greatly appreciated - I'm wondering what the line of distorted pixels as shown in the picture might mean?
qw
fredleysir said:
Yeah, I'm going to go ahead and just throw this phone in the garbage where it belongs and go back to the iPhone because I like things that actually, you know, function. Thanks for the amazing support XDA!
Click to expand...
Click to collapse
did you lock the bootloader before flashing the RUU ?
fastboot oem lock
clsA said:
did you lock the bootloader before flashing the RUU ?
fastboot oem lock
Click to expand...
Click to collapse
Tried it one last time before tossing the phone for good - failed again, then tried again and it worked! (Again I was using an HP Stream 7 tablet with a USB hub for everything, could have been part of the problem) Thank you so much for your help - gotta admit, this custom ROM stuff might not be for me. Thanks again.

[Q] I screwed up big time and now my M7 is bricked.

So, I took a look around the forums thinking that maybe another newbie such myself did this thing but apparently I am one of a kind. So here is my story:
I have my HTC One M7 since the summer of 2014, I rooted it without any problems and unrooted it when the Lollipop update came out. After two or three days of the update, I had a problem where my phone would lose all sounds and would be unable to play any media that involved music. I thought it might be a software problem so I rooted it again and I installed the ViperOne ROM from the forums. Despite the fact that I really loved the ROM, the problem insisted and once/twice a day I needed to clear cache, restart the phone and if I was lucky it would go away on the first trial.
P.S. The problem only occurred when a call started.
This past Friday however, the problem wouldn't go away no matter what I did. My phone had lost all sounds and I couldn't do anything about it. Ringtones, alarms, videos, youtube, calls, even the bootup sound, nothing.
So I decided to redo everything from the beginning, in case I did something wrong and with the hope that it will just get fixed. Thinking that my software was the problem, I decided not to do a backup (please don't kill me I know it was a stupid decision) and to just wipe everything off, and do it from scratch. I re-installed viper as a first step but it didn't fix. I wiped the whole system and data partitions and installed the ROM again, nothing. Then I tried to install a clean HTC RUU and I found that the latest was this one
Code:
RUU_M7_UL_K44_SENSE55_MR_BrightstarUS_WWE_4.19.1540.9_Radio_4A.23.3263.28_10.38r.1157.04L_release_353887_signed_3
but it needed to be installed through HTC Sync and it just wouldn't work. I was getting a message that the phone was not connected.
Uninstalled HTC Sync, Re-installed HTCDriver_4.1.0.001 and downloaded a KitKat ROM from HTC1Guru site but when I tried to install it, I was getting an error message from the TWRP recovery.
Next, I downloaded Guru_Reset_M7_2.24.401.8, installed it, opened it, sound still wouldn't work no matter what. Also, while I installed the Guru Reset, I was asked if I wanted to also install stock recovery and I said yes. Since this ROM was able to be installed, I started doing the OTA updates with the hope that one of them might fix the sound problem. On the third update, the phone got bricked and stuck in a bootloop.
At this point, I can only enter bootloader without the phone crashing.
Recovery gives me a Red triangle with an exclamation mark in it.
Factory Reset goes bootloop.
And the worst of all is that now my PC doesn't recognize the device and fastboot commands give me the "waiting for device" middle finger and I can't do anything.
TL;DR
phone got bricked and stuck in a bootloop.
At this point, I can only enter bootloader without the phone crashing.
Recovery gives me a Red triangle with an exclamation mark in it.
Factory Reset goes bootloop.
And the worst of all is that now my PC doesn't recognize the device and fastboot commands give me the "waiting for device" middle finger and I can't do anything.
Please help me I don't know what to do and I cannot send it to service to fix it because the Bootloader has the "Tampered" message on top.
This is what my bootloader has:
*** TAMPERED ***
*** UNLOCKED ***
M7_UL PVT SHIP S-ON RH
HBOOT-1.61.0000
RADIO-4A.17.3250.14
OpenDSP-v35.120.274.0718
OS-7.19.401.2
eMMC-boot 2048MB
skypse said:
So, I took a look around the forums thinking that maybe another newbie such myself did this thing but apparently I am one of a kind. So here is my story:
I have my HTC One M7 since the summer of 2014, I rooted it without any problems and unrooted it when the Lollipop update came out. After two or three days of the update, I had a problem where my phone would lose all sounds and would be unable to play any media that involved music. I thought it might be a software problem so I rooted it again and I installed the ViperOne ROM from the forums. Despite the fact that I really loved the ROM, the problem insisted and once/twice a day I needed to clear cache, restart the phone and if I was lucky it would go away on the first trial.
P.S. The problem only occurred when a call started.
This past Friday however, the problem wouldn't go away no matter what I did. My phone had lost all sounds and I couldn't do anything about it. Ringtones, alarms, videos, youtube, calls, even the bootup sound, nothing.
So I decided to redo everything from the beginning, in case I did something wrong and with the hope that it will just get fixed. Thinking that my software was the problem, I decided not to do a backup (please don't kill me I know it was a stupid decision) and to just wipe everything off, and do it from scratch. I re-installed viper as a first step but it didn't fix. I wiped the whole system and data partitions and installed the ROM again, nothing. Then I tried to install a clean HTC RUU and I found that the latest was this one
Code:
RUU_M7_UL_K44_SENSE55_MR_BrightstarUS_WWE_4.19.1540.9_Radio_4A.23.3263.28_10.38r.1157.04L_release_353887_signed_3
but it needed to be installed through HTC Sync and it just wouldn't work. I was getting a message that the phone was not connected.
Uninstalled HTC Sync, Re-installed HTCDriver_4.1.0.001 and downloaded a KitKat ROM from HTC1Guru site but when I tried to install it, I was getting an error message from the TWRP recovery.
Next, I downloaded Guru_Reset_M7_2.24.401.8, installed it, opened it, sound still wouldn't work no matter what. Also, while I installed the Guru Reset, I was asked if I wanted to also install stock recovery and I said yes. Since this ROM was able to be installed, I started doing the OTA updates with the hope that one of them might fix the sound problem. On the third update, the phone got bricked and stuck in a bootloop.
At this point, I can only enter bootloader without the phone crashing.
Recovery gives me a Red triangle with an exclamation mark in it.
Factory Reset goes bootloop.
And the worst of all is that now my PC doesn't recognize the device and fastboot commands give me the "waiting for device" middle finger and I can't do anything.
TL;DR
phone got bricked and stuck in a bootloop.
At this point, I can only enter bootloader without the phone crashing.
Recovery gives me a Red triangle with an exclamation mark in it.
Factory Reset goes bootloop.
And the worst of all is that now my PC doesn't recognize the device and fastboot commands give me the "waiting for device" middle finger and I can't do anything.
Please help me I don't know what to do and I cannot send it to service to fix it because the Bootloader has the "Tampered" message on top.
This is what my bootloader has:
*** TAMPERED ***
*** UNLOCKED ***
M7_UL PVT SHIP S-ON RH
HBOOT-1.61.0000
RADIO-4A.17.3250.14
OpenDSP-v35.120.274.0718
OS-7.19.401.2
eMMC-boot 2048MB
Click to expand...
Click to collapse
oops, that's the wrong RUU for you phone, I would also hazard a guess that the guru reset is just too old, the key for you is in the numbers, your current os is 7.19.401.2 its the 401 part which matters the most, the 7 part is also android revision, as your on 7, I would say 2 is very too old for your phone., the RUU you tried to use if you look at the numbers is android revision 4 developer edition 1540 (4.19.1540.9) hope that explains that a little for you.
The red exclamation mark is stock recovery, when you see that symbol, press volume up and power a few times and you'll get the menu.
well the first thing you need to do is get your drivers sorted, so uninstall HTC sync manager and the drivers now restart your computer, then re-download it, install it, and then go into add/remove programs and remove HTC sync, just above it you will see HTC driver package, leave that alone.
now boot your phone into the bootloader, fastboot USB mode and plug it into the computer, leave it alone to detect your phone ands install the fastboot drivers.
your going to need to download 2 files: your RUU zip and HTC's fastboot to flash it: https://www.androidfilehost.com/?fid=95916177934554130 rename this file to RUU for ease, and also download this: https://www.androidfilehost.com/?fid=96042739161891970, put both files on your computer in the same folder as your current adb and fastboot files, then just issue these commands, this will wipe your entire phone by the way, but I think you've probably already done that anyway.
fastboot oem lock
fastboot erase cache
fastboot reboot-bootloader
your phone should now say tampered and relocked at the top
fastboot oem rebootRUU black screen silver HTC logo
htc_fastboot flash zip RUU.zip notice your now using the HTC fastboot, the normal one wont work for this flash
it take about 10 mins to flash, at the end make sure it says successful and OKAY, final commands are:
fastboot reboot-bootloader
fastboot reboot
phone should now boot, it will be a first time boot so may take a while
Seanie280672 said:
oops, that's the wrong RUU for you phone, I would also hazard a guess that the guru reset is just too old, the key for you is in the numbers, your current os is 7.19.401.2 its the 401 part which matters the most, the 7 part is also android revision, as your on 7, I would say 2 is very too old for your phone., the RUU you tried to use if you look at the numbers is android revision 4 developer edition 1540 (4.19.1540.9) hope that explains that a little for you.
The red exclamation mark is stock recovery, when you see that symbol, press volume up and power a few times and you'll get the menu.
well the first thing you need to do is get your drivers sorted, so uninstall HTC sync manager and the drivers now restart your computer, then re-download it, install it, and then go into add/remove programs and remove HTC sync, just above it you will see HTC driver package, leave that alone.
now boot your phone into the bootloader, fastboot USB mode and plug it into the computer, leave it alone to detect your phone ands install the fastboot drivers.
your going to need to download 2 files: your RUU zip and HTC's fastboot to flash it: https://www.androidfilehost.com/?fid=95916177934554130 rename this file to RUU for ease, and also download this: https://www.androidfilehost.com/?fid=96042739161891970, put both files on your computer in the same folder as your current adb and fastboot files, then just issue these commands, this will wipe your entire phone by the way, but I think you've probably already done that anyway.
fastboot oem lock
fastboot erase cache
fastboot reboot-bootloader
your phone should now say tampered and relocked at the top
fastboot oem rebootRUU black screen silver HTC logo
htc_fastboot flash zip RUU.zip notice your now using the HTC fastboot, the normal one wont work for this flash
it take about 10 mins to flash, at the end make sure it says successful and OKAY, final commands are:
fastboot reboot-bootloader
fastboot reboot
phone should now boot, it will be a first time boot so may take a while
Click to expand...
Click to collapse
Thank you very much for your help Seanie. I followed all the steps as you described but I still get "waiting for device" message in the command prompt. How can I overcome this? Is it supposed to be a problem with the drivers?
skypse said:
Thank you very much for your help Seanie. I followed all the steps as you described but I still get "waiting for device" message in the command prompt. How can I overcome this? Is it supposed to be a problem with the drivers?
Click to expand...
Click to collapse
yes it's a driver issue
see nkk71 guide post 2 faq 2 / to get fastboot working with your phone
http://forum.xda-developers.com/showthread.php?t=2541082
Thank you for your reply! I downloaded the drivers from the guide and it works. I'm on step 5 now and waiting for flash to end.
EDIT: So everything worked perfectly and I finally was able to turn my phone on again. Thank you very much for your assistance!
Bad news is that the sound problem is still here. I really have no idea on what would be the problem. Maybe it has something to do with the hardware and the whole Lollipop upgrade was an unfortunate moment. I guess I'll start another thread in the following days to see if anyone can help with that.

Stuck on Hboot: freeze when selecting fastboot/recovery/reset

Hi,
Today my htc one got stuck in a boot loop. now it just freezes on the white startup screen. So i figured I try to factory reset. But when I enter Hboot and select factory reset the phone just freezes up.
I then tried recovery and fastboot options but the same thing happens: the phone just freezes up.
I have not rooted my phone. It is stock ROM and the bootloader is still locked. I also dont know if usb debugging is on, I dont thiks it is.
Also my computer does not recognize my phone. I installed HTC sync for the drivers (I have windows 8 if that matters)
I also installed "Minimal ADB and Fastboot" in order to try to unluck the bootloader but since I cant access fastboot and because my computer doesn't recognize the phone I am not able to do this.
Please help me... I really don't want to buy another phone just yet.
What is my next step?
I'm here ask help exactly for the same problem.
But differently mine can be detected by the computer. The problem caused by flashed a RUU not completely. The bootloader is relocked by myself. Others is just the same as your discription.
Is there anyone could help us?
Gentren Wu said:
I'm here ask help exactly for the same problem.
But differently mine can be detected by the computer. The problem caused by flashed a RUU not completely. The bootloader is relocked by myself. Others is just the same as your discription.
Is there anyone could help us?
Click to expand...
Click to collapse
Think your only choice is to reflash ruu again. However best that you post output of "fastboot getvar all" so that others can help. Need to be sure of firmware and os versions to get the right ruu.
---------- Post added at 06:08 AM ---------- Previous post was at 06:05 AM ----------
AZkiel2517 said:
Hi,
Today my htc one got stuck in a boot loop. now it just freezes on the white startup screen. So i figured I try to factory reset. But when I enter Hboot and select factory reset the phone just freezes up.
I then tried recovery and fastboot options but the same thing happens: the phone just freezes up.
I have not rooted my phone. It is stock ROM and the bootloader is still locked. I also dont know if usb debugging is on, I dont thiks it is.
Also my computer does not recognize my phone. I installed HTC sync for the drivers (I have windows 8 if that matters)
I also installed "Minimal ADB and Fastboot" in order to try to unluck the bootloader but since I cant access fastboot and because my computer doesn't recognize the phone I am not able to do this.
Please help me... I really don't want to buy another phone just yet.
What is my next step?
Click to expand...
Click to collapse
You need to get the computer connecting to do anything. Suggest you uninstall htcsync but leave the drivers installed. Try a different usb port and cable.
Need to be able to post outbut of "fastboot getvar all" to get help.
mb_guy said:
Think your only choice is to reflash ruu again. However best that you post output of "fastboot getvar all" so that others can help. Need to be sure of firmware and os versions to get the right ruu.
Click to expand...
Click to collapse
My HTC One M7 is Hongkong CHT edition.
This is the PIC took before flashed RUU.
http :fs1.d-h.st/view/iCnH/00197/1.png
I've tried the "Unbrick project BETA" from the forum and flashed bcb recovery to my device, but neither worked.
Finally I decided to flash an official RUU to my M7.
First I relocked it. Then I flashed the RUU "PN07IMG_M7_UL_L50_SENSE60_MR_hTC_Asia_HK_7.18.708.2_Radio_4T.35.3218.29_10.33R.1718.01L_release_420559_signed.zip" from the RUU collection thread.
But in the process of flashing RUU I suddenly kicked off the power of my desktop PC !!!
Now it has became like this.:crying:
h ttp :fs1.d-h.st/view/vQn3/00197/2.png
It is totally bricked! It will only boot into fastboot and cannot do any further action except "power down". Other will just make the phone hang. Fastboot mode can be detect by computer. The htc_fastboot command "oem rebootRUU" "reboot" "reboot-bootloader" and "getvar all" will also make the phone hang. Now I can't even make the phone get into RUU mode! However I can boot into hboot with volume- and power button.
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