Defective Device? APP freezing and lockups. Requires reboot. - One (M7) Q&A, Help & Troubleshooting

Hello all,
I'm experiencing this issue since I got my phone, I've experienced it on all roms including stock everything, google edition rom and android revolution HD.
The problem goes like this... I'm using an app, all of a sudden it freezes, I can't perform any tasks on it. I try to force close it and reload it but it becomes frozen. I put my screen to sleep and the device never wakes, only the capacitive buttons do. Then the phone forces a reboot after about 30 seconds.
Sometimes, I try to wake up my phone and it never wakes, it seems apps or something within the android system is frozen.
I have gone through firmware, factory resets, roms and kernels I don't know of what else to do.
Anyone else experiencing this?
I'm on Developers Edition 64gb
By the way the frequency of this happening is about twice a week.
Sent from my HTC One using Tapatalk 4 Beta

Probably defective..wouldn't take any chances..so id return it

a box of kittens said:
Probably defective..wouldn't take any chances..so id return it
Click to expand...
Click to collapse
agreed, you have a warranty for reason.

Will they send me a new device or a refurb?

S_Dot said:
Will they send me a new device or a refurb?
Click to expand...
Click to collapse
Depends how you take action...who are you going through ? How long ago did you get it

a box of kittens said:
Depends how you take action...who are you going through ? How long ago did you get it
Click to expand...
Click to collapse
Didn't receive until June 3rd. What do you mean take action, I mean the phone has been bugged out since day 1 evidently. Thoughts? I'm still scouring to see if it's a rouge app.. can i log this error somehow. I tried alogcat but no luck.
Can any developer chime in?

Found this on android forums, seems to be the same issue http://androidforums.com/htc-one/716007-freezing-lock-up-issues.html

Phone has frozen again ..can a developer or someone seasoned take a look at the logcat
Here http://pastebin.com/hEDm4QW5
Sent from my HTC One using Tapatalk 4 Beta

Anyone please
Sent from my HTC One using Tapatalk 4 Beta

Related

[Q] Motorola Droid 3 Green Screen Issue

I have been noticing a weird thing with my Droid 3. I love the phone. I haven't had any issues. I do get this annoying green screen effect during transitions. It only seems to happen if I have Netflix or Youtube running in the background. I can fix the problem by going into my settings and turning off my screen animations. I am in the process of getting it exchanged. I will let you know if it is just a fluke or maybe a possible issue with the phone software.
Is this happening to anyone out there with a Droid 3?
video coming soon. Still uploading
I have the same problem between screen changes
Sent from my DROID3 using XDA App
My wifes did that too, but she was using just texts. I turned off animations and to save battery, and noticed it hadn't come back yet. Thought maybe I was only one
Edit: she says it still does it...hmmm dunno...hope it gets fixed in next update
Sent from my DROID3 using XDA Premium App
tried to replicate the problem on mine, but didn't have any issues. Hmm.
Green is usually an overlay color when drawing from a framebuffer. This just means something is forcing screen output before the frame is fully drawn. It's an out-of-sync drawing issue somewhere in the software or driver and isn't a hardware problem. I wouldn't worry too much about it unless it happens so often that it annoys you. It's not hurting anything.
I've seen this as well with youtube...I've also seen it show a partial view of my homescreen while transitioning between menus....not a big deal, but hopefully it'll get fixed soon
Sent from my DROID3 using XDA App
Happened to my wifes and my phone today. Kept going to green screen when trying to open the camara app. Had to reboot to make it go away. Im also on my third droid 3 phone. First one scratched the paint finish next to the keyboard when sliding open. The second droid 3 the speaker sounded like it was shorting out when calling or talking to someone.
Sent from my DROID3 using XDA Premium App
I had this problem, it went away after a reboot. Haven't seen it since.
Sent from my DROID3 using XDA App
Have you tried rebooting the phone, instead of getting it replaced? A reboot can work wonders.
"Have you tried turning it off and then on again?" - The IT Crowd
Love that show.
Sent from my DROID3 using XDA App
wife's phone did this while in camera mode. looked lik she was peering into the matrix. rebuffer or not, it's an obvious software glitch. i factory reset her phone so that vzw would log the activation.
640k said:
wife's phone did this while in camera mode. looked lik she was peering into the matrix. rebuffer or not, it's an obvious software glitch. i factory reset her phone so that vzw would log the activation.
Click to expand...
Click to collapse
Yeah, a stuck app that is unable to redraw will do the same thing but instead of a flash it's a permanent green-screen until the app is force closed or the phone is rebooted. I've had the camera do this to me a few times and Motorola has already come forward saying the camera app has problems, including this one, that they're working on.
i could live with an occasional software glitch if everythign wasn't so dammed slow. i've yet to see this phone actually perform a function faster than my D2. the software overhead is unbelievable.
640k said:
i could live with an occasional software glitch if everythign wasn't so dammed slow. i've yet to see this phone actually perform a function faster than my D2. the software overhead is unbelievable.
Click to expand...
Click to collapse
Well we could be in luck, it looks like root on the D3 could very likely happen sometime this week. 2.3.4 has been successfully rooted with the phone already on 2.3.4 and the bootloader still locked. We have P3 all over it now, too.
elkay said:
Well we could be in luck, it looks like root on the D3 could very likely happen sometime this week. 2.3.4 has been successfully rooted with the phone already on 2.3.4 and the bootloader still locked. We have P3 all over it now, too.
Click to expand...
Click to collapse
Link? Where is this?
pplude said:
Link? Where is this?
Click to expand...
Click to collapse
You didn't really have to look far haha.. start at the top of page 3 where it starts to get good.
http://forum.xda-developers.com/showthread.php?t=1193893&page=3
We're also looking into the way they obtained root on the Atrix on 2.3.4 with the bootloader still locked.. second post.
http://forum.xda-developers.com/showthread.php?t=1138204
...thats my post. Wow I feel dumb.
pplude said:
...thats my post. Wow I feel dumb.
Click to expand...
Click to collapse
LOL! I just saw that myself. Cheers!
Ha!
@pplude that made my day.
I have the same problem, i get the screen flicker going between handecent and my homescreen running prolauncher. i've had my droid 3 for a couple weeks and after rooting and freezing all that junk, I'm quite happy with the phone. other than this weird green pixel matrix screen... thing..
Not a huge issue, just a lil annoying.
TopHat
I had the green screen issue. I uninstalled youtube updates and haven't seen it since, same thing on my girls d3 hope it helps

Has anyone figured out the reboot problems?

I thought that by rooting and putting a new ROM on my phone that it'd help out my problems of it rebooting randomly and having a non responsive internet 50% of the time but it hasn't. Anyone else having these problems with their Thrills? About to go back to the iPhone even though i really don't want to
I have occasional reboots, but not often. I know mine is more tinkering with my kernel.
i only had mine reboot once only cuz i killed gta3 the rong way and it crashed
yeah mine does it any time that it has to think about something... i go to post something on facebook and about half the time it freezes and then reboots. I think i've pulled the battery out a couple dozen times this last week because of it just stopping on me
xstokerx said:
i only had mine reboot once only cuz i killed gta3 the rong way and it crashed
Click to expand...
Click to collapse
There's a wrong way close apps/games? Not on the iPhone. Get with the times Google.
TylDurden said:
There's a wrong way close apps/games? Not on the iPhone. Get with the times Google.
Click to expand...
Click to collapse
There is no wrong way to close an App/Game.
It's the developer of the app that causes the problem.
ok now i'm finally getting it to where it's saying different apps (mostly clockworkmod) are failing and to either force close or cancel...
Well I jumped out of gta3 with the home button and tryed to go in app manager to close it and probly ran out of ram and crashed instead of backing out of gta3 with the game menu
Sent from my LG-P925g using XDA App
The Dark Lestat said:
There is no wrong way to close an App/Game.
It's the developer of the app that causes the problem.
Click to expand...
Click to collapse
I just wish Android OS suspended everything when you push the home button and had push notifications instead of persistent checking. All this background running is killing our batteries and causing lockups.
Ya I know I wounding if you could put it in a rom or kernal
Sent from my LG-P925g using XDA App
True multitasking has been built into Android (similar to Linux, which it is based) from day one. Here to say it, but that would be a longshot. Best bet would be to become more scrupulous on what apps you download and more critical of the makers when their programs go rogue. Plus turning background data off in settings can help. Fyi.
Note: I don't want you to feel as if I'm being overly critical or a douche here, just realistic with what we have and what we are dealing with.
bedwa said:
True multitasking has been built into Android (similar to Linux, which it is based) from day one. Here to say it, but that would be a longshot. Best bet would be to become more scrupulous on what apps you download and more critical of the makers when their programs go rogue. Plus turning background data off in settings can help. Fyi.
Note: I don't want you to feel as if I'm being overly critical or a douche here, just realistic with what we have and what we are dealing with.
Click to expand...
Click to collapse
how do you turn off background data and what does it do? Also can i dump clockworkmod recovery since it's one of the ones that keeps popping up saying it's froze? i've got the Doomed ROM on it now
bedwa said:
True multitasking has been built into Android (similar to Linux, which it is based) from day one. Here to say it, but that would be a longshot. Best bet would be to become more scrupulous on what apps you download and more critical of the makers when their programs go rogue. Plus turning background data off in settings can help. Fyi.
Note: I don't want you to feel as if I'm being overly critical or a douche here, just realistic with what we have and what we are dealing with.
Click to expand...
Click to collapse
I hear ya, I know its wishful thinking. I just wish android was as efficient as iOS. Android having Backgrounding from the start was a big perk, but I gotta hand to apple for seeing how inefficient it was and hold off until they found a better solution. Android needs to grab the bull by the horns and convert to that solution.
redswr said:
how do you turn off background data and what does it do? Also can i dump clockworkmod recovery since it's one of the ones that keeps popping up saying it's froze? i've got the Doomed ROM on it now
Click to expand...
Click to collapse
Menu>accounts and sync>Background Data
Background data allows you to receive emails and your apps to update periodically while your not using your phone. This is the basis of 99% of your notifications. It's kinda the point of having a smart phone in the first place.
oh ok... yeah i really like getting all my updates so i don't wanna do that
Well I've got an issue where the phone shuts off while not in use and I have to pull the battery to restart. Are there any suggestions on how to fix this problem? Its random so I have no clue what's causing it.
Sent from my LG-P925 using XDA App
o0shaft0o said:
Well I've got an issue where the phone shuts off while not in use and I have to pull the battery to restart. Are there any suggestions on how to fix this problem? Its random so I have no clue what's causing it.
Sent from my LG-P925 using XDA App
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Click to collapse
pretty much the same thing i'm trying to figure out...
Just had to pull my battery to restart after sitting for a while
Sent from my LG-P925g using XDA App
I wonder what the deal is, I got a refurb and that may be the cause of it. How about you guys?
Sent from my LG-P925 using XDA App
o0shaft0o said:
I wonder what the deal is, I got a refurb and that may be the cause of it. How about you guys?
Sent from my LG-P925 using XDA App
Click to expand...
Click to collapse
mines brand new... started happening more when i rooted and put the ROM on it but it was doing it straight from AT&T too...
Same here. Any advice?
Sent from my LG-P925 using XDA App

Query on Issue Installing Apps

Not sure if this is a LG issue or just an issue only for me, but ever since I've had the phone whenever I install an app it makes my phone go slow / free for a moment while it downloads and installs.
Having a tablet and playing with my gfs phone and others (different makes) this issue does not occur.
Does anyone else have this issue on the 2X?
Ta
I'm using this phone since 13 months and I've used a huge number of roms and kernels.
This issue has existed on every one of them and I've learnt to live with it now.
So don't worry, it's not only specific to your phone
rugglez said:
I'm using this phone since 13 months and I've used a huge number of roms and kernels.
This issue has existed on every one of them and I've learnt to live with it now.
So don't worry, it's not only specific to your phone
Click to expand...
Click to collapse
Thanks.
So it's just LG being a pile of ****e then and not testing a phone properly.
Even a cheap £40 phone doesn't have this issue!
choccy31 said:
Thanks.
So it's just LG being a pile of ****e then and not testing a phone properly.
Even a cheap £40 phone doesn't have this issue!
Click to expand...
Click to collapse
Happens with my Note also..and because of that lag you won't be loosing a huge amount of time
Sent from my LG-P990 using xda app-developers app

Back Button Stops Working

Hi
Recently bought the ONE. Sometimes my back button stops responding completely for a while. if i try to press the home button at that time, it works. this happens rarely.
My device is just a few days old so i can easily get it replaced.
I wanted to know if this is a software issue or a hardware issue? If software then i guess it can be easily solved by a ROM flash. Else i should quickly have my device replaced.
Please share your experiences/ views on similar defects.
Have your device replaced.......
Sent from my HTC Desire C using xda premium
ExonakiDev said:
Have your device replaced.......
Sent from my HTC Desire C using xda premium
Click to expand...
Click to collapse
Have you faced/ seen similar problems? Are you sure that this is not a software problem? My device is so perfect otherwise (no hardware defects) that i am scared to get in to the replacement process and end up with a device with another defect and then replace that again..
I just want to be really sure that this is a hardware problem and it can only be solved by getting it replaced.
vinaymieux said:
Have you faced/ seen similar problems? Are you sure that this is not a software problem? My device is so perfect otherwise (no hardware defects) that i am scared to get in to the replacement process and end up with a device with another defect and then replace that again..
I just want to be really sure that this is a hardware problem and it can only be solved by getting it replaced.
Click to expand...
Click to collapse
If your phone is rooted, then they will not replace it.
So go replace it, safest and best option, you got nothing to lose.
you can always flash a rom after you get a working device.
<CyberAnarchy> said:
If your phone is rooted, then they will not replace it.
So go replace it, safest and best option, you got nothing to lose.
you can always flash a rom after you get a working device.
Click to expand...
Click to collapse
I didn't root my phone.. just waiting to check on issues...
what i might loose is getting into the exchange loop... i have heard people getting really ****ed up phones.. with hardware issues...
I have heard that this could be a kernel issue...???
vinaymieux said:
I didn't root my phone.. just waiting to check on issues...
what i might loose is getting into the exchange loop... i have heard people getting really ****ed up phones.. with hardware issues...
I have heard that this could be a kernel issue...???
Click to expand...
Click to collapse
Maybe yeah. but if it isnt.... warranty voided and irreplacable damaged product is all you have.
Thats why i advise you to play safe.
At least in my country, the offer proper replacements.
software
vinaymieux said:
Hi
Recently bought the ONE. Sometimes my back button stops responding completely for a while. if i try to press the home button at that time, it works. this happens rarely.
My device is just a few days old so i can easily get it replaced.
I wanted to know if this is a software issue or a hardware issue? If software then i guess it can be easily solved by a ROM flash. Else i should quickly have my device replaced.
Please share your experiences/ views on similar defects.
Click to expand...
Click to collapse
This is a software problem that has been fixed on the developer edition with and OTA update.
I had the same problem that is now completely fixed.
CC
cc999 said:
This is a software problem that has been fixed on the developer edition with and OTA update.
I had the same problem that is now completely fixed.
CC
Click to expand...
Click to collapse
Sounds great... i am on version 1.29.707.4
Please recommend what i should flash to fix this.
vinaymieux said:
Sounds great... i am on version 1.29.707.4
Please recommend what i should flash to fix this.
Click to expand...
Click to collapse
When you get an update higher than 1.29.707.12 you'll get it fixed.
Riyal said:
When you get an update higher than 1.29.707.12 you'll get it fixed.
Click to expand...
Click to collapse
Thanks Riyal... is there a ROM that i can flash which has the fix?

Should I return my HTC One?

Paid $200 plus the upgrade fee for the phone. Graphics stutter in games, regardless of the temperature of the device (I've measured it) This is my second one, (the first was returned due to dust under the screen.) This is unacceptable for such a high quality device. By stutter, I mean the game freezes for a split second then resumes. This is noticeable on every game I've tried. Thoughts, suggestions? I know the device isn't reaching the 40c throttle point. Sigh...
Would putting a kernel on the phone fix the lag? I'm talking angry birds / jetpack joyride lag...wtf.
I expect that as you have not given any details of custom ROM or HBOOT version etc that it is a 100% stock phone
Therefore I would recommend a Factory data reset
Switch off the phone
Press and hold both the power and volume up buttons
on booting (a strange screen) note the option to factory reset - use the vol keys to highlight this option - then press the power key
follow the instructions to allow the phone to be reset and then reboot
On rebooting follow the setup sequence again
Only load a couple of Apps or games and then try the phone for a few hours - if its ok then load a couple more
Repeat this till you find the app/games causing the issue and then uninstall that
If you have install enough apps/games/data to reduce your free memory to less than 1GB, it's you that is causing the issue
tbo it is hard to be 100% without looking at the phone
What model is it? ATT, Verizon, international? I need more info to help you. What's the build number?
Mine doesn't lag at all, its buttery smooth everywhere.
aooga said:
What model is it? ATT, Verizon, international? I need more info to help you. What's the build number?
Mine doesn't lag at all, its buttery smooth everywhere.
Click to expand...
Click to collapse
Verizon stock. Build number is no idea lol. Got it from the store yesterday.
chaoticlogic said:
Verizon stock. Build number is no idea lol. Got it from the store yesterday.
Click to expand...
Click to collapse
Kernel version: 3.4.10-g639a4f1
baeband version: 1.12.42.0731
build number: 1.10.605.8 CL221778
Just did a factory reset and nothing changed....I'm desperate
double post sorry
I would imagine its Verizon bloat causing something... Mine's never lagged in the months I've had it. Try going to settings-apps-running and see if any things taking up a big chunk of memory.
Sent from my HTC One using XDA Premium 4 mobile app
chaoticlogic said:
Verizon stock. Build number is no idea lol. Got it from the store yesterday.
Click to expand...
Click to collapse
Thanks. Check your pm.
Sent from my HTC One using Tapatalk 4

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