Database Develop

HTC has no answer

I have posted a bug with the rear speaker and the volume control. On my unit, when you turn this feature on, the volume is very loud. Even if you turn down the volume to the lowest setting, the volume is less, but still to loud. In a discussion with HTC today, they had no answer as to why this is happening. They indicated that when you turn down the volume to the lowest setting, it should mute. They pointed out that in WM6 there is no settings tab for setting the rear speaker volume as in WM5. Has anyone else tried this feature?

I don't have this problem.
But it doesn't mute though when i use the roll switch on the left side of the kaiser to lower the volume, it does decrease the volume to a minimum, but is NOT muted completely. (that's not a problem for me.. if i don't want to hear the rear speaker, i don't activate them ).
Mike.

kaemon said:
I don't have this problem.
But it doesn't mute though when i use the roll switch on the left side of the kaiser to lower the volume, it does decrease the volume to a minimum, but is NOT muted completely. (that's not a problem for me.. if i don't want to hear the rear speaker, i don't activate them ).
Mike.
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Click to collapse
Ditto the only time I use the rear speaker is if I want to hear it.....If I don't I don't use it.
d

Hi
When using the speaker phone and turning down the volume, even on the lowest setting it isn't off completely. This makes absolute sense as if you are on a call using the speaker phone having no sound at all, well what is the point of being on the call in the first place?
When playing sound elsewhere, i.e. not in a call turning it down completely does mute it.
Your particular issue seems to be the sound doesn't go quiet enough for you, maybe HTC can change this in future firmware. I expect the complaints they get most often is it isn't loud enough to annoy people even more with silly ring tones!
Regards
Phil

"silly ring tones!"
Ha, that should be a song

PhilipL said:
isn't loud enough to annoy people even more with silly ring tones!
Regards
Phil
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this is my pet hate
the number of ar$eholes who play music through the speaker on their phones - i nearly kill someone every day on the bus to work - one day im going to bludgeon one to death with my kaiser
im sitting inside now and theres some prick outside in his nova doing his bit to deny me of any peace - im gonna lose it and go vigilante pretty soon

[Q] Rattling/buzzing noise, something loose inside.

Upon receiving my second HTC one today (I RMA'ed the first one due to quality control issues discussed here: https://www.youtube.com/watch?v=NwOu5oXpjVQ ) I find that this one have something loose inside of it, somewhere around the area of the upper speaker or the camera (camera works I've checked it). And it makes this Rattling/buzzing noise every single time a put the phone in my left palm (or by lightly tapping the upper part of the phone), quite annoying after awhile... It's not from a loose power button nor the volume keys. I also tried pulling out the simcard tray as well, and the noise persists.
I never noticed this on the first phone. Are you experiencing any of this? This can't be normal, right?

Hey, a simple no answer would be good if you're not.
Thanks.
(Added poll)

No not for me. If anything, its probably the camera for you thats "loose". It happens with a lot of phones

I'm having a buzzing vibration from the top speaker when playing sound through the speakers (music, video, etc. but not during call). Definitely something vibrating under the speaker grill with the sound waves of the speaker, particularly at the frequency of a male voice talking. I'm about to contact HTC for a return. Very frustrating because the rest of my phone works great. Now I'm worried about getting a refurbished unit with other problems...

dborgo said:
I'm having a buzzing vibration from the top speaker when playing sound through the speakers (music, video, etc. but not during call). Definitely something vibrating under the speaker grill with the sound waves of the speaker, particularly at the frequency of a male voice talking. I'm about to contact HTC for a return. Very frustrating because the rest of my phone works great. Now I'm worried about getting a refurbished unit with other problems...
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Click to collapse
Got mine RMA'ed, second time now. I haven't received a refurbished unit as of yet.. But I'm not in the US and rma's are handled a little different (we do it through the retailer as long as there is any warranty left). Got a new device last time, and I'm expecting that is what I will be getting this time also.

[Q] Possible blown speaker or just interference?

I'm getting some sort of buzzing from my phone, whenever I press a navigation button, or press any on screen button/action. I first noticed this when I was setting up my phone and deselecting which apps to install from a previous backup. Every time I would untick a box, it would make a sound for about 2 seconds. The best way to describe the sound, is like the ticking/buzzing sound a hard disk drive makes, only much quieter.
This seems to happen only when I take an action (IE pressing the home button, pressing on an app to open, ticking a check box, etc.)
This seems to only be noticeable in a quiet room, and regardless of the phone being on mute or not.
Obviously there is no disk drive in the phone, so my only guess would be some sort of interference, or static coming from the top earpiece. I'm leaning towards a blown speaker, because when I play music, I can hear a very faint buzzing/popping sound coming from the top earpiece.
Anyone else able to duplicate this?

Bales75 said:
I'm getting some sort of buzzing from my phone, whenever I press a navigation button, or press any on screen button/action. I first noticed this when I was setting up my phone and deselecting which apps to install from a previous backup. Every time I would untick a box, it would make a sound for about 2 seconds. The best way to describe the sound, is like the ticking/buzzing sound a hard disk drive makes, only much quieter.
This seems to happen only when I take an action (IE pressing the home button, pressing on an app to open, ticking a check box, etc.)
This seems to only be noticeable in a quiet room, and regardless of the phone being on mute or not.
Obviously there is no disk drive in the phone, so my only guess would be some sort of interference, or static coming from the top earpiece. I'm leaning towards a blown speaker, because when I play music, I can hear a very faint buzzing/popping sound coming from the top earpiece.
Anyone else able to duplicate this?
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You may have a defective device. Where did you purchase it?

stevemw said:
You may have a defective device. Where did you purchase it?
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Play Store. Just picked it up yesterday from UPS. That's what I'm thinking as well. Do you know how the RMA process is like with the GPS?

they'll replace your phone for free. what they do is they Charge you another $649 (as a temporary hold on your credit card), while they send you a replacement unit. WHEN you send them the defective one back, they cxl the $649 hold on your credit card.

Bales75 said:
Play Store. Just picked it up yesterday from UPS. That's what I'm thinking as well. Do you know how the RMA process is like with the GPS
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The RMA instructions can be found here: https://support.google.com/googleplay/answer/2411741?hl=en&ref_topic=3244667
I've read good things but have no experience for any device I've purchased. Because of the stocking issues (worse than the N4 and N5 at their launches combined), I don't know how soon you can expect a replacement. (Way to shine, Moto!)

Have you all considered that the sound you are hearing is the feedback sounds from preforming actions?
To access (which they are all on by default) and turn them off go into Settings>Sound & Notification>Other Sounds
Before doing anything, be sure that these are not the sounds you are talking about. Last thing you want to do is RMA something that is not broke.

Dr Faustus said:
Have you all considered that the sound you are hearing is the feedback sounds from preforming actions?
To access (which they are all on by default) and turn them off go into Settings>Sound & Notification>Other Sounds
Before doing anything, be sure that these are not the sounds you are talking about. Last thing you want to do is RMA something that is not broke.
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Click to collapse
I did this too, I checked and the sound i get is "expected" slightly different if you enable and test agains the nexus 5 in lollipop but its is quite similar in sound. Its more of a popping sound for the lock screen and a bop sound for touching the screen.

rahul0705 said:
I did this too, I checked and the sound i get is "expected" slightly different if you enable and test agains the nexus 5 in lollipop but its is quite similar in sound. Its more of a popping sound for the lock screen and a bop sound for touching the screen.
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I have the same thing happen. Don't think it's a defect. I've noticed it when I'm using speakphone to make a call then the pop comes when I hang up. I think it's the touch sound....

rpolito73 said:
I have the same thing happen. Don't think it's a defect. I've noticed it when I'm using speakphone to make a call then the pop comes when I hang up. I think it's the touch sound....
Click to expand...
Click to collapse
You can disable it in
Settings -> Sounds & Notifications -> Other Sounds -> Touch Sounds
-> Lock Sounds (I don't like how it sounds)

rahul0705 said:
You can disable it in
Settings -> Sounds & Notifications -> Other Sounds -> Touch Sounds
-> Lock Sounds (I don't like how it sounds)
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Click to collapse
I liked the sound on my nexus 5 but don't like it on the 6. I am not sure if it is just more clear now or what but I turned them off.

I just noticed this as well. I had Kritika (game) running on my phone, media volume at 0. I set it down on my desk to do something else and that's when I heard a faint static-y, hissing/crackling noise. It was coming from the top speaker. I held the phone up to my ear to be sure. I switched into Kik and the sound went away. I closed Kritika and opened up Slingshot Braves (another game, media volume still at 0) and there was a consistent white noise coming from the top speaker. Same thing happened when I tried it with SoundCloud and Play Music. It wasn't erratic like it was when Kritika was open, but there was definitely something there.
Seems to me like something is wrong with the media volume control.
EDIT: I've started a thread on the Google forums. Feel free to chime in.
https://productforums.google.com/forum/#!category-topic/nexus/other-discussions/nexus-6/IwOrn3Fj8U0

You're not alone.
I'm experiencing this issue as well. There's also a subreddit post and another post here on XDA about it... I'm wondering if it's a defect or if it's normal.

Happens in top speaker for me as well. I notice it particularly well with the second half of the ringtone/notification sound, "Ganymede." Should we ask for a replacement?

Nexus 6 Volume/Speaker Bug
Same here. I am using the ATT Nexus 6 and have also noticed that the volume drops drastically when receiving a phone call. Also, it is difficult to hear the person on the other end even with the volume all the way up. The volume issue also applies when the phone is on "speaker" mode. It is still hard to hear. This may be a Lollipop issue.

I don't want to double post but I can confirm after receiving a replacement device that my original device did have a speaker defect. More info in my other post @ http://forum.xda-developers.com/showthread.php?p=57118790#post57118790

I have the crackle too

fryingpan0613 said:
I have the crackle too
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=[ get it replaced!

Loud speaker takes about 2 solid seconds to activate during call

So i called someone just to check the call quality in both ear piece as well as speaker phone. But then i realized that it took a brief moment to activate the loud speaker. First i thought it might be a proximity sensor issue. But after testing it few more times, i found out that proximity's got nothing to do with it. It was always working as intended after i press the loud speaker button. But it always takes a solid 2 seconds to activate. Might just be a minor bug that can be fixed with a software update. And yes i did try clearing cache and recent apps and did try rebooting afterwards. It's still taking 2 seconds to activate.

I can confirm this behavior. I think what it's actually doing is fading the volume up when you switch to speaker, which makes it seem like it takes a few seconds to switch over. The reason I think this is because it seems to do the same thing with ringtones... when my phone starts to ring, it quickly increases the volume over the first second or two of the ring. My guess is some Moto black magics.

treaty said:
I can confirm this behavior. I think what it's actually doing is fading the volume up when you switch to speaker, which makes it seem like it takes a few seconds to switch over. The reason I think this is because it seems to do the same thing with ringtones... when my phone starts to ring, it quickly increases the volume over the first second or two of the ring. My guess is some Moto black magics.
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Ya i guess that's definitely some moto sorcery going on there lolz. And i guess this thread didn't pick any traction because these days, not many people use their phone for calling purpose anyways?

dhaivattrives said:
Ya i guess that's definitely some moto sorcery going on there lolz. And i guess this thread didn't pick any traction because these days, not many people use their phone for calling purpose anyways?
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WAIT. HOLD THE FREAKING PHONE (har har har)....You can make phone calls with this device?
(Also can confirm speaker delay wonkyness)

thetolsonator said:
WAIT. HOLD THE FREAKING PHONE (har har har)....You can make phone calls with this device?
(Also can confirm speaker delay wonkyness)
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Lolz ya exactly right ? ? i was just as shocked as you are right now ?

Quality feel (use of materials)

Rate this thread to express how you think the Razer Phone 2 feels in terms of quality. A higher rating indicates that it feels premium and high-quality (attention to detail is high, manufacturing defects don't exist, etc).
Then, drop a comment if you have anything to add!

Need help
mine feels weird,when you stop typing for 5sec, you can hear a very very small tone that kinda tells the sound booster or something is shutting off,and when resume typing, the typing sound will go from low to high,first 2 taps are low,,and also the back of it,its glass but try pressing it, you can feel the inside or you can hear some crackling noise like plastic,,not like the first razer,,do u guys have this problems also?

I have not experienced any of these issues as of yet. I'll update if I do now that I'm aware though. Thank you.

bisdak4life said:
mine feels weird,when you stop typing for 5sec, you can hear a very very small tone that kinda tells the sound booster or something is shutting off,and when resume typing, the typing sound will go from low to high,first 2 taps are low,,and also the back of it,its glass but try pressing it, you can feel the inside or you can hear some crackling noise like plastic,,not like the first razer,,do u guys have this problems also?
Click to expand...
Click to collapse
I started having the speaker pop issue start recently. It's any time after something uses the speakers. Like you can hear the amp shutting off. I've had the phone since Monday and mostly keep it on mute so maybe I just haven't noticed it before. But this weekend I've been playing more with the ringtones, notification, etc. It's kind of irritating now.

Notasaurus said:
I started having the speaker pop issue start recently. It's any time after something uses the speakers. Like you can hear the amp shutting off. I've had the phone since Monday and mostly keep it on mute so maybe I just haven't noticed it before. But this weekend I've been playing more with the ringtones, notification, etc. It's kind of irritating now.
Click to expand...
Click to collapse
How about the back of ur phone when u press it with a little force?does it make any sound like an empty bottle water?

bisdak4life said:
mine feels weird,when you stop typing for 5sec, you can hear a very very small tone that kinda tells the sound booster or something is shutting off,and when resume typing, the typing sound will go from low to high,first 2 taps are low,,and also the back of it,its glass but try pressing it, you can feel the inside or you can hear some crackling noise like plastic,,not like the first razer,,do u guys have this problems also?
Click to expand...
Click to collapse
I too have the crackling sound when pressing on the lower third of the back of the phone. Not sure what about the sound 5 seconds after typing but I have noticed that some times the sound is quiet from time to time seems random to me. I also have an issue where after the phone has been quiet for a while the tap sound from a navigation button is way over driven and very loud. That to seems to happen randomly.

dazoe said:
I too have the crackling sound when pressing on the lower third of the back of the phone. Not sure what about the sound 5 seconds after typing but I have noticed that some times the sound is quiet from time to time seems random to me. I also have an issue where after the phone has been quiet for a while the tap sound from a navigation button is way over driven and very loud. That to seems to happen randomly.
Click to expand...
Click to collapse
So the empty water bottle sound in the back is normal? I contacted them and the ask for a video about it

bisdak4life said:
So the empty water bottle sound in the back is normal? I contacted them and the ask for a video about it
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Click to collapse
I don't know if two people having the problem is 'normal' it would be nice if more people would chime in. What did support say?

They ask me to send a video,ima live chat them on my break today,,i just posted my video on their fb page,razer support kinda sux

bisdak4life said:
mine feels weird,when you stop typing for 5sec, you can hear a very very small tone that kinda tells the sound booster or something is shutting off,and when resume typing, the typing sound will go from low to high,first 2 taps are low,,and also the back of it,its glass but try pressing it, you can feel the inside or you can hear some crackling noise like plastic,,not like the first razer,,do u guys have this problems also?
Click to expand...
Click to collapse
bisdak4life said:
They ask me to send a video,ima live chat them on my break today,,i just posted my video on their fb page,razer support kinda sux
Click to expand...
Click to collapse
After watching the tear down video what I believe your hearing is the glass back making contact with the plastic that covers the wireless charging part and then separating from it when you relieve the pressure. I'm betting the rubbery plastic covering the wireless charging pad is slightly tacky.

I'm experiencing this since you asked, probably wouldn't be if you didn't lol
Also have popping noise since the Razer update randomly and when I use the touchpad, it's annoying, I think the problem is software, and hopefully will get fixed soon, as for the enjoy l empty water bottle sure when squeezing the lower third of the phone, I think it's an adhesive thing like notasaurus says

Notasaurus said:
After watching the tear down video what I believe your hearing is the glass back making contact with the plastic that covers the wireless charging part and then separating from it when you relieve the pressure. I'm betting the rubbery plastic covering the wireless charging pad is slightly tacky.
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Click to collapse
So is it normal?or no?i checked the note and iphonX and both of them dont have this problem

dazoe said:
I too have the crackling sound when pressing on the lower third of the back of the phone. Not sure what about the sound 5 seconds after typing but I have noticed that some times the sound is quiet from time to time seems random to me. I also have an issue where after the phone has been quiet for a while the tap sound from a navigation button is way over driven and very loud. That to seems to happen randomly.
Click to expand...
Click to collapse
They said phone was damaged,i asked for replacement,its weird they cant give me a return shippung label right away,i have to wait 2-3 business days because pone is out of stock,i mean why cant they send me the return label while waiting for the stock,,well i'll wait till friday, you too ask for replacement or refund

Notasaurus said:
After watching the tear down video what I believe your hearing is the glass back making contact with the plastic that covers the wireless charging part and then separating from it when you relieve the pressure. I'm betting the rubbery plastic covering the wireless charging pad is slightly tacky.
Click to expand...
Click to collapse
I doubt its the wireless charging part. Even when pressing down where the logo is, I still hear the crackling sound.

I also have the same issues
Just wanted to add a vote to the crinkling when squeezing the phone and the speakers popping. No other issues with the phone so far. (For me personally, the crinkling when squeezing the phone isn't an issue.)

I'm not sure if this helps (I don't own the device) but I remember reading somewhere another user faced the same speaker sound popping issue, and what they did was go to Settings > Sound and turned off. . . one of the "Other Sounds" sounds. I can't recall which one but try turning off all - Dial pad tones, screen locking sounds, charging sounds, touch sounds and touch vibration(?) ... see if that helps? One of them was supposed to fix it.
Again, I don't own the device, I just remember reading this somewhere, some other user faced this issue.

Lockbutton doesn't feel right
I have a weird feeling with the lock button, it's not feeling like a button. Could it be that it's stuck inside? Just unboxed it... Can't really press it - only tap it. I have the Razer Phone V1 which has a defined click, but the V2 feels more like those home buttons from iPhones with the taptic engine instead of a real button but without a tap feeling. Is that normal? Otherwise I will make a refund on Amazon and get a cheaper one from the Razer store...

Dr Ace said:
I have a weird feeling with the lock button, it's not feeling like a button. Could it be that it's stuck inside? Just unboxed it... Can't really press it - only tap it. I have the Razer Phone V1 which has a defined click, but the V2 feels more like those home buttons from iPhones with the taptic engine instead of a real button but without a tap feeling. Is that normal? Otherwise I will make a refund on Amazon and get a cheaper one from the Razer store...
Click to expand...
Click to collapse
From your description, it sounds like you received a defective phone or something.
Haven't used the Razer V1 phone, but have used 2 different Razer Phone 2s and both have physical clicks. In addition to the feel, there's an audible click also (coming from the button itself--not artificial). I will say that because the button sits flush with the phone, it feels "different" than other phones I've had because tbe frame of the phone protects the button. But it should physically depress.

Regarding the clicking speaker sounds you have been describing, your feedback is welcome! Please join and contribute to the XDA thread Snap sound coming from speakers.

translucentfocus said:
From your description, it sounds like you received a defective phone or something.
Haven't used the Razer V1 phone, but have used 2 different Razer Phone 2s and both have physical clicks. In addition to the feel, there's an audible click also (coming from the button itself--not artificial). I will say that because the button sits flush with the phone, it feels "different" than other phones I've had because tbe frame of the phone protects the button. But it should physically depress.
Click to expand...
Click to collapse
Ok, talked to the support yesterday and they say that it's a defect. And that they will send me a new one.
Oh man, Razer definitely has to improve their quality check procedures. I have now my 3rd Razer Phone V1 (one with defect speakers and one with a digitizer malfunction) and now my 2nd Razer Phone V2 after that problem with the lock button.
Never had problems like that with my Nexus 5X or my Moto G... And those were a lot cheaper.