Database Develop

Screen scratched easily

I got my One just last Tuesday. I have been keeping it safe all the time but today while I was sunbathing I fell asleep for just 2 seconds and phone slipped out of my hand and fell from about 15-20cm on pebbles. I was hoping that screen will be fine but I have noticed a small square with about 4 tiny scratches right next to each other. They are very light but noticeable. It looks like I have a piece of dust on it but it's a scratch
Since I got the phone last Tuesday, do you think I'll be able to get a replacement?
It's ridiculous that screens from 2013 still scratch dead easily, I've dropped my One X numerous times and screen is in perfect condition looking brand new. Same with Desire HD...
Could it be possibly faulty?
BTW: It didn't fall directly on pebbles, it slid from a sunbathing chair and fell on pebbles so it really fell from only about 5-10cm. I am gutted

Pebbles/stones/sand contain quartz, a pretty darned hard mineral. Gorilla Glass is rated a 5-6H hardness, while quartz is 7H. It will scratch your screen every time.

Ah, I might give T-Mobile a call and see if I can get it replaced.

H-Streety said:
Ah, I might give T-Mobile a call and see if I can get it replaced.
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On what grounds? Accidental damage is not covered unless you buy insurance.

BenPope said:
On what grounds? Accidental damage is not covered unless you buy insurance.
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I'll just try my luck to see because they have 2 weeks return warranty or something like that. I'll show them the scratch and see if they can actually do anything about it. If not then I'll have to live with it.

H-Streety said:
I'll just try my luck to see because they have 2 weeks return warranty or something like that. I'll show them the scratch and see if they can actually do anything about it. If not then I'll have to live with it.
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People like you annoy me. You damaged your phone, not the reseller nor the manufacturer in any way.

YOU fck up, and then blame the phone? lol jesus christ.

leighaus said:
People like you annoy me. You damaged your phone, not the reseller nor the manufacturer in any way.
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No need to be harsh, I have been having several issues with it anyway including 3 or 4 dead pixels with which I was fine. I agree that it was my fault but since the device hasn't been in a perfect condition anyway it's better if it goes.
Thankfully they have this 14 days warranty which covers accidental damage as well so I should be getting a new handset later this week or early next week.

If you're still under the 14 day return just return it. Then buy a screen protector
Sent from my HTC One using xda app-developers app

ArmedandDangerous said:
Pebbles/stones/sand contain quartz, a pretty darned hard mineral. Gorilla Glass is rated a 5-6H hardness, while quartz is 7H. It will scratch your screen every time.
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thanks for that info i didnt know that

Mine scratched after 2 days which was my fault however when I got mine the tmobile worker was very reckless with mine and she messed up the SIM ejector and sold me a refurbished one, so when I went for the exchange I was told about the 50 dollar restock fee but didn't have to pay (maybe because of the way the worker handled my first device) oh and proof she messed up the SIM ejector was he couldn't get my SIM card out for me! Lol so he activated the one in the box
Sent from my HTC One using Tapatalk 2

ridearoundsolo said:
Mine scratched after 2 days which was my fault however when I got mine the tmobile worker was very reckless with mine and she messed up the SIM ejector and sold me a refurbished one, so when I went for the exchange I was told about the 50 dollar restock fee but didn't have to pay (maybe because of the way the worker handled my first device) oh and proof she messed up the SIM ejector was he couldn't get my SIM card out for me! Lol so he activated the one in the box
Sent from my HTC One using Tapatalk 2
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Good stuff I have already ordered a new case and screen protector so I am prepared when the new one comes later this week. I gave them a ring again and guy from T-Mobile was extremely nice and he told me that I am paying £5 a month for for insurance anyway which I didn't even know since I get first 3 months free but because it happened between those 14 days he would have replaced it anyway.
I've been in touch with HTC and they said that every retailer has to take your old handset back within 28 days even if it's not faulty which is a good thing to know as T-Mobile said they only have 14 days.

So far my second one is good, every here and there I hear a crackle in speaker for brief moment and top front plate is a little separated but just very very slightly but it's better than that horizontal scratch I made which was deep and the jacked up SIM ejector refurbished one I had before
Sent from my HTC One using Tapatalk 2

htc one red

hi fellow htc one owners
i have a htc one in red what a beautiful phone BUT...
the day after i got it in put it in my pocket on its own screen facing inwards not outwards and the screen scratched the scratch is deep with some dotted scratches around it im gutted
i have tried toothpaste brasso car compounds 3m products but the scratch remains
i have put a screen protector on it but scratch is still visible
spoke to HTC they said warranty does not cover scratches and i have to send it in to for them to even tell me the price to replace the screen and i have to pay for the carriage to and from!
i have a local mobile phone repairer who has quoted me £100 quid to change the screen
but lookin online the phone is 1 on the repair factor 10 being repairable and im scared the phone casing will get damaged albeit the red on the bottom speaker grill has lost a bit of colour through wear but barely noticeable
looking for advice from fellow htc one owners would you change the screen? leave it or sell the phone?

I know it's expensive with HTC but I'd stick with them, don't go with someone that can do it for you from a shop, the One is notoriously difficult to get apart, let alone put back together again as shown by the iFixit guys!
HTC One Repairability Score: One out of 10 (10 is easiest to repair)
Very, very difficult (possibly impossible?) to open the device without damaging the rear case. This makes every component extremely difficult to replace.
The battery is buried beneath the motherboard and adhered to the midframe, hindering its replacement.
The display assembly cannot be replaced without removing the rear case—this will make the most common repair, a damaged screen, nearly impossible.
Copper shielding on many components is difficult to remove and replace.
Solid external construction improves durability.
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Go with HTC dude.

usmanmh_10 said:
hi fellow htc one owners
i have a htc one in red what a beautiful phone BUT...
the day after i got it in put it in my pocket on its own screen facing inwards not outwards and the screen scratched the scratch is deep with some dotted scratches around it im gutted
i have tried toothpaste brasso car compounds 3m products but the scratch remains
i have put a screen protector on it but scratch is still visible
spoke to HTC they said warranty does not cover scratches and i have to send it in to for them to even tell me the price to replace the screen and i have to pay for the carriage to and from!
i have a local mobile phone repairer who has quoted me £100 quid to change the screen
but lookin online the phone is 1 on the repair factor 10 being repairable and im scared the phone casing will get damaged albeit the red on the bottom speaker grill has lost a bit of colour through wear but barely noticeable
looking for advice from fellow htc one owners would you change the screen? leave it or sell the phone?
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leave it, you'll get used to it. also the chance will be higher that your local repair guy gets his hands on some htc tool china replica what makes the repair more safe and perhaps even cheaper

anyone know what htc charge even a ballpark?
or do you think i can take it back to phones 4 u with the purchase recipet and claim and exchange?
The-Last-Hylian said:
I know it's expensive with HTC but I'd stick with them, don't go with someone that can do it for you from a shop, the One is notoriously difficult to get apart, let alone put back together again as shown by the iFixit guys!
Go with HTC dude.
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usmanmh_10 said:
anyone know what htc charge even a ballpark?
or do you think i can take it back to phones 4 u with the purchase recipet and claim and exchange?
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I'm not sure, never had to get in touch with HTC. Try seeing what P4U say first then go from there would be my advice for you.
Let us know how you get on.

The-Last-Hylian said:
I'm not sure, never had to get in touch with HTC. Try seeing what P4U say first then go from there would be my advice for you.
Let us know how you get on.
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i swapped the htc one for my galaxy note 2
i have the box and everything else
ive texted the chap i swapped phones with and asked for a purchase recipet
will p4u do anything without the reciept

usmanmh_10 said:
i swapped the htc one for my galaxy note 2
i have the box and everything else
ive texted the chap i swapped phones with and asked for a purchase recipet
will p4u do anything without the reciept
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I HIGHLY doubt that they will do anything with it at P4U, you swapped it for a Note 2? Did he have the receipt for the handset? Try to get that but I think you might be stuck and have to go to HTC for a repair
Can you take pics of the damage?

The-Last-Hylian said:
I HIGHLY doubt that they will do anything with it at P4U, you swapped it for a Note 2? Did he have the receipt for the handset? Try to get that but I think you might be stuck and have to go to HTC for a repair
Can you take pics of the damage?
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i took a pic of a htc desire c (my work device) cant really capture the pictures
just come back for phones for you without the reciept
if the device had phones4u care they would have swapped it straight away but it doesnt!!
they said they can send the handset to htc to repair and will come back within 14 days
i told them the phone reboots randomly and they volume sound intermittently cuts out
thoughts are now sending to htc via phones 4 u hopefully they give me a new device or maybe refurbished

Cracked screen!

Yea I dropped my HTC one in my garage today and didn't notice it right away but I now have a nice hairline crack from the HTC logo to the top right corner. It's not unusable but I was wondering can the screen be replaced easily? I watched a few YT vids that show a complete tear down and I'm hoping that it's not that complicated. Can it be done?? 4th smartphone in 6 years and never experienced a cracked screen before.
Still reviewing my options as I may just spring for an m8, but I'm under contract at at&t.

Heisenberg420 said:
Yea I dropped my HTC one in my garage today and didn't notice it right away but I now have a nice hairline crack from the HTC logo to the top right corner. It's not unusable but I was wondering can the screen be replaced easily? I watched a few YT vids that show a complete tear down and I'm hoping that it's not that complicated. Can it be done?? 4th smartphone in 6 years and never experienced a cracked screen before.
Still reviewing my options as I may just spring for an m8, but I'm under contract at at&t.
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Its quite hard to disassemble and reassemble the M7 whitout damaging something. Might be a better idea to get it repaired from htc or by a qualified repair shop.
btw if you purchased your M7 after Feb 18, you can have your screen replaced free by htc (6 months warranty)
http://dl4.htc.com/Web_materials/Manual/Warranty/Android/HTC-Advantage.pdf

Heisenberg420 said:
Yea I dropped my HTC one in my garage today and didn't notice it right away but I now have a nice hairline crack from the HTC logo to the top right corner. It's not unusable but I was wondering can the screen be replaced easily? I watched a few YT vids that show a complete tear down and I'm hoping that it's not that complicated. Can it be done?? 4th smartphone in 6 years and never experienced a cracked screen before.
Still reviewing my options as I may just spring for an m8, but I'm under contract at at&t.
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hey mate, i cracked my screen 1 month ago, i paid for new about 150 pound. volume button, home and back(very bright light, i must turn it off) and also silver parts from top and bottom they dont fit perfect also i have something like hair under screen.
my suggestion is send it to htc, dont try with other companies... and sorry for you i know this feeling ;/

alray said:
Its quite hard to disassemble and reassemble the M7 whitout damaging something. Might be a better idea to get it repaired from htc or by a qualified repair shop.
btw if you purchased your M7 after Feb 18, you can have your screen replaced free by htc (6 months warranty)
http://dl4.htc.com/Web_materials/Manual/Warranty/Android/HTC-Advantage.pdf
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Not the answer I was looking for but good to know.
I'm wondering if I can sell it. Like I said it's barely noticeable and I can't even feel it, I'm using swype input in tapatalk right now. It could of been A LOT worse. Curious if I could get maybe 200 out of it.

Heisenberg420 said:
Not the answer I was looking for but good to know.
I'm wondering if I can sell it. Like I said it's barely noticeable and I can't even feel it, I'm using swype input in tapatalk right now. It could of been A LOT worse. Curious if I could get maybe 200 out of it.
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I'm almost sure you could get around 200 on ebay. Just try to sell it with a reserve price of 200 and see what happen.

[Q] Replacing cracked glass on Note 4

My very late, in rush butt started running without realizing that my phone fell out. I got the phone back from a stranger after multiple attempts to unlock my phone and keep it. Anyways, my friends and I, we came to conclusion that my phone was ran over by a car, face down on the asphalt. Tech21 screen protector on it has multiple holes and dents from the surface of the asphalt. Luckily enough, everything is fine but the screen, of course. It cracked every where. Every tallest bumps of the road left a crack on the screen. I can barely read but actual screen is FINE. THANK GOD!!
SOOO end of story. I ordered repair kit on eBay but I was wondering if anyone went through changing the glass on Note 4 yet? am i the first one?? T.T
Edit: it's my first time replacing the glass but I've dealt with similar stuff before. If anyone would like a video of it, I could try to record it. If I crack my screen, people could cry with me or laugh at me.

kndchaos said:
My very late, in rush butt started running without realizing that my phone fell out. I got the phone back from a stranger after multiple attempts to unlock my phone and keep it. Anyways, my friends and I, we came to conclusion that my phone was ran over by a car, face down on the asphalt. Tech21 screen protector on it has multiple holes and dents from the surface of the asphalt. Luckily enough, everything is fine but the screen, of course. It cracked every where. Every tallest bumps of the road left a crack on the screen. I can barely read but actual screen is FINE. THANK GOD!!
SOOO end of story. I ordered repair kit on eBay but I was wondering if anyone went through changing the glass on Note 4 yet? am i the first one?? T.T
Edit: it's my first time replacing the glass but I've dealt with similar stuff before. If anyone would like a video of it, I could try to record it. If I crack my screen, people could cry with me or laugh at me.
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Record it please. I know someone will need to know in the future
Sent from my SM-N910T using XDA Free mobile app

Here's a video:
Hope this helps.

If a car ran you phone over I am very sure you have internal damage. Good luck
BAD ASS NOTE 4

Dropped my phone while riding my motorcycle. Glass cracked but the lcd and digitizer works fine. I ordered new glass online and called all the cell phone repair shops in my city. 1 person said that they have done it before so will be taking my phone this weekend to see if it can be fixed.

kndchaos said:
My very late, in rush butt started running without realizing that my phone fell out. I got the phone back from a stranger after multiple attempts to unlock my phone and keep it. Anyways, my friends and I, we came to conclusion that my phone was ran over by a car, face down on the asphalt. Tech21 screen protector on it has multiple holes and dents from the surface of the asphalt. Luckily enough, everything is fine but the screen, of course. It cracked every where. Every tallest bumps of the road left a crack on the screen. I can barely read but actual screen is FINE. THANK GOD!!
SOOO end of story. I ordered repair kit on eBay but I was wondering if anyone went through changing the glass on Note 4 yet? am i the first one?? T.T
Edit: it's my first time replacing the glass but I've dealt with similar stuff before. If anyone would like a video of it, I could try to record it. If I crack my screen, people could cry with me or laugh at me.
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parags1982 said:
Dropped my phone while riding my motorcycle. Glass cracked but the lcd and digitizer works fine. I ordered new glass online and called all the cell phone repair shops in my city. 1 person said that they have done it before so will be taking my phone this weekend to see if it can be fixed.
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It would work better if you had the machine to separate the glass from the screen. I will say if the screen is badly cracked up you might have a really low success rate.
why not just buy a whole screen? they are under $200 the last time i checked on ebay. less risk and less headache.
you can even try just the glass after you replace the screen just to do it and if it works you have a back up, if not no loss.
i have a machine and hardly use it cuz how bad people break their screens today, whole screen is the safe bet.
i don't know if its the same in your area but most places charge $100-150 to replace the glass and most places don't reapply new adhesive to the digitizer and glass . so the glass is being held onto the phone by the frame only.

BACARDILIMON said:
If a car ran you phone over I am very sure you have internal damage. Good luck
BAD ASS NOTE 4
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Like your signature says, it's a badass Note 4. I've been handling android phones since MotoDroid and I can guarantee you that there's no internal damage to Note 4. Im still a flashaholic and my phones battery life and performance hasn't been effected at all. Yay me

kndchaos said:
Like your signature says, it's a badass Note 4. I've been handling android phones since MotoDroid and I can guarantee you that there's no internal damage to Note 4. Im still a flashaholic and my phones battery life and performance hasn't been effected at all. Yay me
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I agree completely. I dropped the phone on the road while riding and except the top right corner crack on screen there is no damage. Somewhat surprising because i must be atleast 30 mph and the force with which it fell, should have broken into pieces. Not even the back cover came off the phone.

I just finished after 5 hours of job. I'll post pictures when i can with my friends phone. I got b

kndchaos said:
I just finished after 5 hours of job. I'll post pictures when i can with my friends phone. I got b
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no update?

My screen cracked while snowboarding and Repairs Universe offers a new glass/digitizer assembly for $189. I contacted Samsung and they offered to repair it for $197.77, so for an additional $8 someone will do it for you. The only downside is you'll be without a phone for about 1.5-2 weeks.
I was worried about the stuff from Repairs Universe being genuine Samsung parts (wanna make sure I get a real 1440p screen and not Chinese knock off crap that's only 720p), so I contacted them. They assured me that it is a genuine Samsung screen, but they could have been lying to me just to get a sale. For that extra $8 I'll get genuine Samsung parts and it'll be getting done properly by someone that know what they're doing.
So for anyone that needs a new screen those are two options for you.

Face_Plant said:
My screen cracked while snowboarding and Repairs Universe offers a new glass/digitizer assembly for $189. I contacted Samsung and they offered to repair it for $197.77, so for an additional $8 someone will do it for you. The only downside is you'll be without a phone for about 1.5-2 weeks.
I was worried about the stuff from Repairs Universe being genuine Samsung parts (wanna make sure I get a real 1440p screen and not Chinese knock off crap that's only 720p), so I contacted them. They assured me that it is a genuine Samsung screen, but they could have been lying to me just to get a sale. For that extra $8 I'll get genuine Samsung parts and it'll be getting done properly by someone that know what they're doing.
So for anyone that needs a new screen those are two options for you.
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Click to collapse
That's good to know, thanks for sharing. Yes, I agree, I'd go directly to Samsung as well, considering price is roughly the same.
Any chance you can share the phone/email of the department at Samsung you contacted? Would be good to have that handy.

xxaarraa said:
That's good to know, thanks for sharing. Yes, I agree, I'd go directly to Samsung as well, considering price is roughly the same.
Any chance you can share the phone/email of the department at Samsung you contacted? Would be good to have that handy.
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I went to their website on my phone, clicked on contact us, and did a live chat with one of their customer service people. It'll ask you to choose which product you're contacting them about (phones, TVs, appliances, etc) then what kind of phone. They'll ask for your IMEI number and all that jazz. I found them to be quite polite and helpful.
The only down side is you'll be without a phone for about 2 weeks, so make sure you have a backup phone to use or prepare yourself for terriblewithdrawal from not having your Note...

Guys the people you want to contact isn't Samsung. It's their only authorized repair service in the United States. The name is RSI found in both Plano and Hurst, Texas. Here's their website: www.repairsvc.com
Dealing with them directly should reduce your wait time.

holycow1 said:
Guys the people you want to contact isn't Samsung. It's their only authorized repair service in the United States. The name is RSI found in both Plano and Hurst, Texas. Here's their website: www.repairsvc.com
Dealing with them directly should reduce your wait time.
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FYI I just called these guys and they only replace the whole screen component for a flat $193 and it takes 5-7d.

richlin71 said:
FYI I just called these guys and they only replace the whole screen component for a flat $193 and it takes 5-7d.
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Might as well go through samsung if its that much

btort1 said:
Might as well go through samsung if its that much
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$175 deductible through tmo/assurance. Overnighted brand new phone BNIP, done.

richlin71 said:
FYI I just called these guys and they only replace the whole screen component for a flat $193 and it takes 5-7d.
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Yes, that's the price they charge. I was letting everyone know that these are the guys that Samsung uses. They use genuine OEM parts and are the only repair center in the United States authorized to do Samsung repairs. If you look earlier in the thread, someone said that Samsung charges $197.77 with a 1.5-2 week turn around. As you just said yourself, this method would be $5 cheaper and 2x faster than going through Samsung to get the same place to repair your phone. Just was putting it out there if someone wanted 100% assurance that they were getting genuine OEM parts but didn't want to wait 1.5-2 weeks that Samsung quoted them.

ummduh said:
$175 deductible through tmo/assurance. Overnighted brand new phone BNIP, done.
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Yup same reason I haven't cancelled the tmo 'jump' subscription. You do have to factor in the $10 per month subscription price though, so if you break your phone in 10 months, it's $275.

T-Mobile insurance to replace phone is $175 I just filed a claim on Saturday and got a new phone not refurbished today. The only problem is I had a Note 4 in White but they sent Gray since White was not in stock. I called T-Mobile and complained and got a $30 credit applied to my account so I really just paid $145

[Q] Just dropped my phone and shattered the screen

No Moto Care, no case, no brains obviously.
Are these screens self replaceable? Does Motorola have a screen repair program? I bought the phone in late November...
kicking myself..guess i will get a case now..

I had moto replace the screen for free on my 2013 model, they offer one free replacement due to broken screen. The screens are replaceable but not the glass only. Since its fused to the display. Etradesupply.com has the screens and they are reputable

Citznfish said:
No Moto Care, no case, no brains obviously.
Are these screens self replaceable? Does Motorola have a screen repair program? I bought the phone in late November...
kicking myself..guess i will get a case now..
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I'd imagine that it wouldn't be too easy to replace the screen, just getting the back off without damaging it is a task. I'd send it in for repair, even if it costs an extra $100. The X is too nice a phone to do something like that yourself. Just my opinion.

For those who may need to know in the future, Motorola will exchange the phone for $125 plus tax. for a CC deposit of $500 they will send it out first, then you send back the damaged phone.

Citznfish said:
For those who may need to know in the future, Motorola will exchange the phone for $125 plus tax. for a CC deposit of $500 they will send it out first, then you send back the damaged phone.
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That's pretty fair. You almost don't need insurance at that rate.

Citznfish said:
For those who may need to know in the future, Motorola will exchange the phone for $125 plus tax. for a CC deposit of $500 they will send it out first, then you send back the damaged phone.
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I went this route myself, my phone was delivered to their service center today. They claim a 4 day turnaround before the replacement gets shipped out. I personally couldn't afford the $500 hold, and I have a 2nd Gen G that'll work until I get a X back.
I agree it's more than a fair price. Lesson learned on the screen on the 2nd Gen X, it seems more fragile than other phones I've owned.
Sent from my XT1064 using Tapatalk

I actually replaced just the glass on mine. Its not completely fused to the digitizer. Thats incorrect information. Its just glued on. You can separate them with enough patience and heat, it just takes time to work it slowly. Its not an issue whatsoever.

I also dropped my phone two weeks back and the screen cracked. I started a customer support chat with Motorola and they offered to replace the phone for free. They did ask if it was ordered via moto maker tho.
I received my replacement from Motorola Germany today :victory:

nuumuun said:
I also dropped my phone two weeks back and the screen cracked. I started a customer support chat with Motorola and they offered to replace the phone for free. They did ask if it was ordered via moto maker tho.
I received my replacement from Motorola Germany today :victory:
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Are you trying to rub salt in my wound?

Citznfish said:
Are you trying to rub salt in my wound?
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what? no, sorry
i thought it might be helpful information ... didn't realize you already had paid for the repair.

They basically flipped me off in canada. Buy a new phone.
Now I have 2.

M3drvr said:
I actually replaced just the glass on mine. Its not completely fused to the digitizer. Thats incorrect information. Its just glued on. You can separate them with enough patience and heat, it just takes time to work it slowly. Its not an issue whatsoever.
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I want to do this. Did you have to disassemble the phone?

gray223 said:
I want to do this. Did you have to disassemble the phone?
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Nope. Toughest part is just not damaging the frame and getting the screen started off peeling up. If you can get a really thin blade in between there to start off, and then user a guitar pick from there to gently pry it off the digitizer while using a lot of heat. Just work very slowly! Took me about 20-30 minutes total to get the screen off the digitizer. Don't put much if any pressure of the digitizer though!

M3drvr said:
Nope. Toughest part is just not damaging the frame and getting the screen started off peeling up. If you can get a really thin blade in between there to start off, and then user a guitar pick from there to gently pry it off the digitizer while using a lot of heat. Just work very slowly! Took me about 20-30 minutes total to get the screen off the digitizer. Don't put much if any pressure of the digitizer though!
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Thank you so much! I have had some practice on an older galaxy it went glued just taped put I got the feel for how to go slow and not break the digitizer. Where did you get your replacement glass and supply's.

gray223 said:
Thank you so much! I have had some practice on an older galaxy it went glued just taped put I got the feel for how to go slow and not break the digitizer. Where did you get your replacement glass and supply's.
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Ebay :good: