[Q] Odd shutoff issue...what to do? - 7" Kindle Fire HD Q&A, Help & Troubleshooting

Every so often my Kindle Fire 7 hd will shut off. Not reboot. It will completely turn itself off. It is very random. Sometimes it works for a while and the boom it happens. Doesn't seem to matter what I'm doing at the time. Sometimes it is when I unlock the screen...sometimes when the screen rotates...other times when I'm opening an app, or using an app.
There were times that after it would shut off I would turn it back on and it would almost be finished started up, but then turn itself off. I would have to plug it in in order for it to completely boot up.
One thing I've noticed is I don't seem to have any issues when the unit is plugged in. Could be just a coincidence though. The battery is 50%+ when this happens.
It started this about a week ago or so. At that point I had used KFFirstAide to put 7.2.3 on and was running Nova as my launcher. I thought it might be a ROM issue so I installed TWRP and put Kinology on it. Well, it is still happening.
So, it seems like I might have to make a call to Amazon (although I bought it Oct. 2012, so I doubt it is under warranty). I assume I will need to get the whole thing back to stock...unless someone here has a different suggestion).
Thanks for any insights/help you might be able to provide!
Dave.

I have a similar issue where my Kindle now wants to shut down as I open the case????? This is a new problem and I've also noticed that the battery life is getting worse. Anyone else having these problems and got any ideas on how to fix?
Steve
Sent from my KFHD7 using xda app-developers app

@galearned is dealing with a similar issue regarding a KFHD7. I think the three of you should get together to try and find a common denominator.

Slangster said:
I have a similar issue where my Kindle now wants to shut down as I open the case????? This is a new problem and I've also noticed that the battery life is getting worse. Anyone else having these problems and got any ideas on how to fix?
Steve
Sent from my KFHD7 using xda app-developers app
Click to expand...
Click to collapse
Galearned here: I am running CM10.1 on my KFHD7 and do not have any shut down issues as far as I know but, regarding battery life, the unit is pretty bad compared to the KFHD8 also running cm10.1.
I traveled to Cleveland this last weekend and took my KFHD8 with me.
I used the KFHD8 the entire trip on the plane (several hours of fooling around and shopping on Ebay (free ebay on the plane).
I also used the KFHD8 both Saturday and Sunday extensively and Sunday evening, I checked the battery and it was down to 20%.
Until then, I did not plug in to any power supply.
I know for sure the KFHD7 would never had gotten that far.
One thing I have not checked is how quickly the battery drains on both units while doing the same tasks.
Most of the comparisons including the one I posted, indicate that while asleep, the KFHD continues to drain loosing several points over night.
If you leave the KFHD7 asleep for several days, the battery will be down to the 20% level or lower.
The KFHD8 will not loose more than a single point after several days setting asleep.
_________________________________
Update : CM 10.1 Deepsleep release 07/26/2013
Loaded this 07/26/2013 version last night on KFHD7 and configured wifi to be off while asleep as usual.
Tablet was fully charged at 11M and at 7AM still showed battery at %100%.
Very Very nice. Looks like Hashcode came through again............

So, you're saying the shutdown issue ceased after installing CM?

I have the same problem, running CM 10.1
I just flashed CM 10.1 a few days ago and just started to have these random shut offs... usually when the battery is around 60%. I thought it was the ROM, but seeing you guys have the same problem, I´m thinking there is something else involved. I never had those shut offs on stock.

Well, exactly same problem with no apparent solution. I think the problem started when upgraded to 7.3.1. After that I disabled OTA, tried to uninstall all applications added by me, disabled all notifications, etc.. but the problem is not solved

Elgari said:
Well, exactly same problem with no apparent solution. I think the problem started when upgraded to 7.3.1. After that I disabled OTA, tried to uninstall all applications added by me, disabled all notifications, etc.. but the problem is not solved
Click to expand...
Click to collapse
Are you on Stock OS? If so, have you changed the Kindle's DPI? When I was on stock, I changed my DPI to 213 (same as Nexus 7) and started having random rebooting issues. Changing the DPI back to default (240) fixed the problem.
Just my two cents

Ph0enix_216;47286524 you on Stock OS? If so said:
Thank you for your post. I m on stock OS, but I dont know how to change DPI!!
Click to expand...
Click to collapse

Elgari said:
Thank you for your post. I m on stock OS, but I dont know how to change DPI!!
Click to expand...
Click to collapse
If you don't know, then I'm guessing that you never changed it, which means that it's probably not the problem. However, if you want to check, download ES File explorer from the Play Store, and navigate to "/system." There should be a file there called "build.prop." Open it, and look for this line (the value should be set at 240).
Code:
ro.sf.lcd_density=240

Ph0enix_216 said:
If you don't know, then I'm guessing that you never changed it, which means that it's probably not the problem. However, if you want to check, download ES File explorer from the Play Store, and navigate to "/system." There should be a file there called "build.prop." Open it, and look for this line (the value should be set at 240).
Code:
ro.sf.lcd_density=240
Click to expand...
Click to collapse
Thank you! I did what you said but, exactly as you anticipated, it was properly configured.
But the problem persists and I can not find any solution anywhere!

Elgari said:
Thank you! I did what you said but, exactly as you anticipated, it was properly configured.
But the problem persists and I can not find any solution anywhere!
Click to expand...
Click to collapse
You could reflash the entire system image. Download Kindle Fire First Aide (it's in the "General" section of this subforum) and follow the steps there. Once it's set up, select the option 3 (assuming that you have a KFHD), which will let you choose to restore to either the 7.2.3 or 7.2.1 OS. It says "fastboot," but I don't think you need a fastboot cable for it.
OR, if you have TWRP enabled, you can go here and download Amazon OS 7.4.6, but comes pre-rooted and has OTA updates disabled. Put this on your SD card, reboot into recovery, and wipe your current ROM and install this.

Ph0enix_216 said:
You could reflash the entire system image. Download Kindle Fire First Aide (it's in the "General" section of this subforum) and follow the steps there. Once it's set up, select the option 3 (assuming that you have a KFHD), which will let you choose to restore to either the 7.2.3 or 7.2.1 OS. It says "fastboot," but I don't think you need a fastboot cable for it.
OR, if you have TWRP enabled, you can go here and download Amazon OS 7.4.6, but comes pre-rooted and has OTA updates disabled. Put this on your SD card, reboot into recovery, and wipe your current ROM and install this.
Click to expand...
Click to collapse
I already did the first option you mention, but did not solve the problem.
I will try with the second option. I do not know if I am able to make it!!
And yes, I have KFHD (and I make a factory cable).
Thanks again!

Elgari said:
I already did the first option you mention, but did not solve the problem.
I will try with the second option. I do not know if I am able to make it!!
And yes, I have KFHD (and I make a factory cable).
Thanks again!
Click to expand...
Click to collapse
If you tried the first option, and you're still experiencing the problem, then it might be something you're doing, such as installing a specific app or mod or something.

Ph0enix_216 said:
If you tried the first option, and you're still experiencing the problem, then it might be something you're doing, such as installing a specific app or mod or something.
Click to expand...
Click to collapse
Yes, I think that too! In last month I uninstall all my apps one by one but I do not find the problem either!!
Did you think to have OTA disabled can cause the problem?
I hope tomorrow read To learn about TWRP and try with that.

Elgari said:
Yes, I think that too! In last month I uninstall all my apps one by one but I do not find the problem either!!
Did you think to have OTA disabled can cause the problem?
I hope tomorrow read To learn about TWRP and try with that.
Click to expand...
Click to collapse
OTA shouldn't be the cause. Lots of people have had OTA disabled without any problems. Honestly, I have no clue what the problem is

Ph0enix_216 said:
OTA shouldn't be the cause. Lots of people have had OTA disabled without any problems. Honestly, I have no clue what the problem is
Click to expand...
Click to collapse
Well, the problem the problem has worsened which led me to decide install TWRP.
I read about TWRP and second bootloader and try three times with Hashcode´s method but I cant do it. I´m very frustrated for my inability!!!
Thanks anyway for your help.

Have any of you tried calibrating your battery?
Sent from my JellyBeer Fire HD

Krsmqn said:
Have any of you tried calibrating your battery?
Sent from my JellyBeer Fire HD
Click to expand...
Click to collapse
I tried to install TWRP but after three attempts I could not do it and bricked my KF. So I install everything new with KFFA. The bad news is that the problem continued. I'm starting to believe it's a battery problem and not a problem of the apps. Yesterday its worked all day (with tunein radio) without problem and just spent 20% of battery. But today when I wanted to put to work again made the same problem.
How can I calibrating the battery as you suggest? I think the problem is for this side.

Related

Ok. Whaaaat? Rooted NC stopped working? (will re-rooting help?)

Picked up my NC 1.0.1 today. Rooted without issue. After having a Google Talk conversation, I lost access to Marketplace, and all Google Apps? Can't log back in?
Anyone else having similar issues?
P.S. My wallpaper was changed as well ?!?!?!?!?!
p.p.s. My browsing history and favorites are gone too? Please tell me an update or something was just pushed out. I feel like I just wasted a few hours of my life here.
My rooted 1.0.1 nook has problems as well. Gets authorization error and resets data. After restoring through the clockwork recovery, had it up just for 5 minutes before it automatically reset again. Lost all my apps, market access, youtube, etc. Don't know if this issue has been discussed before. May just have to go back to stock.
It appears that something is amiss. I cannot sign back into any Google Services.
Can't establish a reliable data connection to the server
This could be a temporary problem or your phone may not be provisioned for data services. If it continues call Customer Care.
Click to expand...
Click to collapse
Would a simple re-rooting solve the issue?
Same here. Was using everything fine Saturday. Turned on the device and in a few minutes I got an error, something about a problem with the registration and it said it was rebooting. It did and wiped everything of my rooted install except the market. Can't login to google account now.
abexman said:
Same here. Was using everything fine Saturday. Turned on the device and in a few minutes I got an error, something about a problem with the registration and it said it was rebooting. It did and wiped everything of my rooted install except the market. Can't login to google account now.
Click to expand...
Click to collapse
I might add that I got my device it was at 1.0.0 and I rooted then reflashed to stock to upgrade to 1.0.1 and rerooted. Then I noticed after today's unexpected reboot/data wipe (the status screen during the reboot says it was wiping data) it again gave a message that it had just upgraded to 1.0.1 so I initially thought this was an issue with the device thinking the firmware upgrade was not quite done...
Mine quit working as well. Mine is a 1.0.0 that was auto-nootered. Everything was fine and I used it daily. Now it is a brick, nothing I do seems to make it boot. Every once in a while I can get the backlight to come on but nothing else and it just goes off again in a few seconds.
Rather than troubleshoot, I busted an 8 times reboot to go back to stock then re-rooted. Seemed like less headache, panic and stress.
If your NC dosen't boot at all. Try doing a dd of snowfox's boot.img in dev section. See thread for more info. You'll need to boot into NF from SD.
Sent from my HTC Desire using XDA App
scottfish said:
Rather than troubleshoot, I busted an 8 times reboot to go back to stock then re-rooted. Seemed like less headache, panic and stress.
Click to expand...
Click to collapse
I have tried rerooting, and restoring through clockwork...it seems to always revert and bootloop. Although the reroot lasted a week and clockwork restore hasn't lasted 24hrs twice now.
Not sure what to do but My wife is ready to kill me! I'll have to go stock till someone finds a way to bust up this authorization or just wait I read some ROMs are being developed.
Have any of you disabled the otacerts.zip?
If you haven't it may be the problem.
I have and same on my wife's and neither of us have had any issue, and we use them daily.
I hadn't realized I should be doing this. I will try it. I am actually thinking that my first store purchase came w/ an update (my issue seemed to start right after a magazine trial purchase was made).
Thanks.
>DARKMAN< said:
Have any of you disabled the otacerts.zip?
If you haven't it may be the problem.
I have and same on my wife's and neither of us have had any issue, and we use them daily.
Click to expand...
Click to collapse
Thank you, I will try that. All the searching I did was for disable OTA NC and such but actually searching for OTACerts brought out many many threads that were archived on this subject... I can't wait to get home to try it!
I did not rename the ota file.... will give it a go.

Unable to root Kindle Fire HD

Hi!
I got my kindle fire hd today (german edition) and tried to root my device. So i watched the guide on *** and read several articles and forum threads to be prepared rooting the kindle fire. Ok first of all: i might have damaged the screen, although i have no clue how this happened. One of the corner led doesn't work properly anymore. The effect is like heavy clouding on led tvs.
I followed exactly the tutorial on ****. After the first step, the processor starts to heat up and the tablet slows a bit down. After the second reboot the tablet gets really hot and significantly slows down. The screen starts to flicker and the tablet needs about 10 seconds to execute a command. After a reset to factory defaults everything works like charm except the clouding. I changed the usb port, reinstalled the android sdk and even used qemuroot. Nothing works. I am going to send my kindle back and buy another one, but i wont try to root it without solving this problem. Does anyone have an idea??
/edit as a new member i can't post any urls. The first *** is reverendkyle.c*m and the second is an article on redmondpie
Sounds like you received a defective device. Send it back.
Maybe the "German Edition" versions were those that didn't make the first round of quality control checks.
soupmagnet said:
Sounds like you received a defective device. Send it back.
Maybe the "German Edition" versions were those that didn't make the first round of quality control checks.
Click to expand...
Click to collapse
I only mentioned it because my firmware version isn't 7.21 (sorry my fault) but 7.20. Never heard of it, maybe the eu version somehow differs from the us version.
noskill123 said:
I only mentioned it because my firmware version isn't 7.21 (sorry my fault) but 7.20. Never heard of it, maybe the eu version somehow differs from the us version.
Click to expand...
Click to collapse
7.20 is on the 32GB that I just received today.
soupmagnet said:
Sounds like you received a defective device. Send it back..
Click to expand...
Click to collapse
yup, it's the right advice. don't try to force any root, send the device back instead and have a new try with the next one.
The root will work for both 7.2.0 and 7.2.1, barring any anomalies with your specific device. I would use the automated root found on this forum when you try rooting next time, since it'll eliminate any possible mistakes (not saying you made any). Either way, everyone else is definitely right in saying you got a defective device. Luckily, Amazon's pretty good about replacements when you're under warranty. My own device's CPU was running so hot, it smelled like things were melting. Got it replaced with no fuss, and no extra charges.
noskill123 said:
Hi!
I got my kindle fire hd today (german edition) and tried to root my device. So i watched the guide on *** and read several articles and forum threads to be prepared rooting the kindle fire. Ok first of all: i might have damaged the screen, although i have no clue how this happened. One of the corner led doesn't work properly anymore. The effect is like heavy clouding on led tvs.
I followed exactly the tutorial on ****. After the first step, the processor starts to heat up and the tablet slows a bit down. After the second reboot the tablet gets really hot and significantly slows down. The screen starts to flicker and the tablet needs about 10 seconds to execute a command. After a reset to factory defaults everything works like charm except the clouding. I changed the usb port, reinstalled the android sdk and even used qemuroot. Nothing works. I am going to send my kindle back and buy another one, but i wont try to root it without solving this problem. Does anyone have an idea??
/edit as a new member i can't post any urls. The first *** is reverendkyle.c*m and the second is an article on redmondpie
Click to expand...
Click to collapse
That’s exactly what happen to me about 10 days ago my KFHD
Get hot and speed is unbelievable slow down but I do manage to reset to factory setting
http://forum.xda-developers.com/showthread.php?p=32866304#post32866304
But finally I manage to root my KFHD and switch off upgrade option because I don’t want
The same problem occurs to me again.
My mistake at the first time is I mix up the method using manually method by reverendkjr
And on half way using script giving by sparkym3, so on the second attempt I only use
manually method by reverendkjr doing exactly what he is done and I get my KFHD rooted
I hope this will help you
NB
Even I uncheck automatic update they still updated my KFHD now I am with 7.21
and became unroot yes will start allover again.:fingers-crossed:

[Q] Lock Screen Password Enabled Even After Factory Reset

hey everyone!
my phone went a little crazy by randomly shutting off while using cm10 so I decided to restore to a stock non-root nandroid I made around 8 months ago. Everything went well up until the point I rebooted: I unwittingly had set up a text lockscreen password that I had since then forgotten (who remembers passwords from 8 months ago?!). So I went in CWM, did a factory data reset and rebooted. I turned off the screen and turned it back on to BAM! the lockscreen again... And the fracked up thing is that there isnt even a "forgot password" gmail confirmation option thing at the bottom so I'm completely locked out of my phone! Is there anything I can do other than buy that $4 screen lock bypass exploitation app??
Any help would be greatly appreciated!
h2whoa said:
hey everyone!
my phone went a little crazy by randomly shutting off while using cm10 so I decided to restore to a stock non-root nandroid I made around 8 months ago. Everything went well up until the point I rebooted: I unwittingly had set up a text lockscreen password that I had since then forgotten (who remembers passwords from 8 months ago?!). So I went in CWM, did a factory data reset and rebooted. I turned off the screen and turned it back on to BAM! the lockscreen again... And the fracked up thing is that there isnt even a "forgot password" gmail confirmation option thing at the bottom so I'm completely locked out of my phone! Is there anything I can do other than buy that $4 screen lock bypass exploitation app??
Any help would be greatly appreciated!
Click to expand...
Click to collapse
Maybe try another factory reset (sucks I know) and this time after boot go into security settings and turn off the screen lock before your screen turns off. If you just try and change the password you'll be prompted for the old one first. That being said, I haven't used stock in so long I can't promise this will work either.
Those random reboots you got with CM10 were common with older versions and the other variants such as Pacman, Slimbean, etc, but the latest one I haven't had that happen and I've been using it a week. I only say this because stock is just makes this phone crawl IMO.
ArtfulDodger said:
Maybe try another factory reset (sucks I know) and this time after boot go into security settings and turn off the screen lock before your screen turns off. If you just try and change the password you'll be prompted for the old one first. That being said, I haven't used stock in so long I can't promise this will work either.
Those random reboots you got with CM10 were common with older versions and the other variants such as Pacman, Slimbean, etc, but the latest one I haven't had that happen and I've been using it a week. I only say this because stock is just makes this phone crawl IMO.
Click to expand...
Click to collapse
Haha, thanks, not an absolute fix but at least it works. Kinda strange since I read that CWM factory resets wipes out everything including lockscreen passes... And my phone wasn't rebooting, it would just shut off randomly, battery would drain at horrifying speeds (from 99% to 0 after a 7 minute phone call) (I also had the latest ver). I was thinking that I could maybe restore stock rom and send it back to samsung or provider since its still under warranty
EDIT: I'm gonna try Samsung Remote Screen Unlock and see if that works. Plus I just checked my battery: It's as swollen as Rosie O'donnell at Mandarin, which explains the crappy battery life.
h2whoa said:
Haha, thanks, not an absolute fix but at least it works. Kinda strange since I read that CWM factory resets wipes out everything including lockscreen passes... And my phone wasn't rebooting, it would just shut off randomly, battery would drain at horrifying speeds (from 99% to 0 after a 7 minute phone call) (I also had the latest ver). I was thinking that I could maybe restore stock rom and send it back to samsung or provider since its still under warranty
EDIT: I'm gonna try Samsung Remote Screen Unlock and see if that works. Plus I just checked my battery: It's as swollen as Rosie O'donnell at Mandarin, which explains the crappy battery life.
Click to expand...
Click to collapse
If you're rooted you can remove gesture.key using adb shell but I forget where exactly it is. Google it
Sent from my Nexus 7 using xda app-developers app
h2whoa said:
Haha, thanks, not an absolute fix but at least it works. Kinda strange since I read that CWM factory resets wipes out everything including lockscreen passes... And my phone wasn't rebooting, it would just shut off randomly, battery would drain at horrifying speeds (from 99% to 0 after a 7 minute phone call) (I also had the latest ver). I was thinking that I could maybe restore stock rom and send it back to samsung or provider since its still under warranty
EDIT: I'm gonna try Samsung Remote Screen Unlock and see if that works. Plus I just checked my battery: It's as swollen as Rosie O'donnell at Mandarin, which explains the crappy battery life.
Click to expand...
Click to collapse
Hate to hear that and you're not the only one to mention swollen batteries around here lately either. Good luck to you!
theAPANT said:
If you're rooted you can remove gesture.key using adb shell but I forget where exactly it is. Google it
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
yeah... can't root, need this phone to be as stock as can be if I'm to get it replaced (or at least the battery). Btw, Is there a way to possibly remove CWM in case they check recovery?
PS: Totally irrelevant but I keep reading about a CM10.1 rom for this phone; I've searched far and wide but I can't seem to find it! Could anybody point me in the right direction?
h2whoa said:
yeah... can't root, need this phone to be as stock as can be if I'm to get it replaced (or at least the battery). Btw, Is there a way to possibly remove CWM in case they check recovery?
PS: Totally irrelevant but I keep reading about a CM10.1 rom for this phone; I've searched far and wide but I can't seem to find it! Could anybody point me in the right direction?
Click to expand...
Click to collapse
Yes the easiest way to get rid of cwm is to flash the stock file. Go to http://forum.xda-developers.com/wiki/Samsung_Galaxy_Exhibit_4G there are, i believe two methods, one using Odin the other flashing something in recovery. Just read. As for cm10.1 camcory is working on it so is smartguy. Even i compiled it but it doesn't boot all the way. Check insomniaforums.org that is probably where it will be posted
Sent from my Nexus 7 using xda app-developers app
CM10.1 boots fine and runs smooth but not yet ready for release. There is a few broken items in it I believe if I recall but cannot restore it due to limited battery till I get home to verify what was wrong. Be patient and when ready public will know about it.
Sent from my SGH-T679 using xda premium
afwolfpacked said:
CM10.1 boots fine and runs smooth but not yet ready for release. There is a few broken items in it I believe if I recall but cannot restore it due to limited battery till I get home to verify what was wrong. Be patient and when ready public will know about it.
Sent from my SGH-T679 using xda premium
Click to expand...
Click to collapse
Bluetooth and camera dont work. I'm saying my own personal build doesn't boot yet but I'm trying some stuff. Right now I'm working on aokp 4.1.2 to get that fixed all the way, mainly because i like aokp and I'm stuck on 4.2.2
Sent from my Nexus 7 using xda app-developers app

[Q] HTC One Screen Problem

Hey guys,
I bought an HTC One about 15 days ago. Within 2-3 days of using it, I started getting problems with the display screen. I suppose this problem was seen by few people who owned the HTC One X but I couldnt find any useful solutions in those formums hence im posting here.
This is what happens:
1. Whenever I receive a call, the screen goes black and doesnot turn on until I hang up the call. This effectively makes the device useless as a phone, as I can't see who is calling and also during call I cannot access the screen.
2. Sometimes, there is a delay with the power button. When I press the power button, the touchscreen becomes responsive but the display doesn't turn on.
The problem is, if I factory reset the device, it starts working perfectly again!! Again after about 2 days it starts the same problems.
So I thought it was a software issue and so, I got s-off and installed the GPE Rom on the device. 7 days passed, no problems. On the 8th day, the same problem occured again. And as earlier, factory resetting solved the problem.
Is this a software issue, hardware issue or something else I dont know about?
I have taken a video of the device malfunctioning, but I don't know if I can post it as an attachment.
Thanks in advance!
anibjoshi said:
Hey guys,
I bought an HTC One about 15 days ago. Within 2-3 days of using it, I started getting problems with the display screen. I suppose this problem was seen by few people who owned the HTC One X but I couldnt find any useful solutions in those formums hence im posting here.
This is what happens:
1. Whenever I receive a call, the screen goes black and doesnot turn on until I hang up the call. This effectively makes the device useless as a phone, as I can't see who is calling and also during call I cannot access the screen.
2. Sometimes, there is a delay with the power button. When I press the power button, the touchscreen becomes responsive but the display doesn't turn on.
The problem is, if I factory reset the device, it starts working perfectly again!! Again after about 2 days it starts the same problems.
So I thought it was a software issue and so, I got s-off and installed the GPE Rom on the device. 7 days passed, no problems. On the 8th day, the same problem occured again. And as earlier, factory resetting solved the problem.
Is this a software issue, hardware issue or something else I dont know about?
I have taken a video of the device malfunctioning, but I don't know if I can post it as an attachment.
Thanks in advance!
Click to expand...
Click to collapse
upload it on youtube and post the link.
And something else. Make a factory reset again and then don't install any apps. Does the error also occure?
Im new to XDA forums and hence the site does not allow me to post URLS. However I have uploaded the video to youtube.
If you put 'HTC One screen problem Aniruddha Joshi ' in the youtube search box, you will find my video.
Im sorry I couldnt think of any other way
I did not install anything out of the ordinary. Just updated the existing google apps and installed facebook, twitter and whatsapp! No crazy apks or unknown apps.
Also, once I factory reset the phone, it starts working perfectly and there is no way to know the time after which it starts giving problems again. Once it was 3 hours, once it was a week.
So I don't have any way to check if some app is causing the problems.
LibertyMarine said:
upload it on youtube and post the link.
And something else. Make a factory reset again and then don't install any apps. Does the error also occure?
Click to expand...
Click to collapse
Im new to XDA forums and hence the site does not allow me to post URLS. However I have uploaded the video to youtube.
If you put 'HTC One screen problem Aniruddha Joshi ' in the youtube search box, you will find my video.
Im sorry I couldnt think of any other way
I did not install anything out of the ordinary. Just updated the existing google apps and installed facebook, twitter and whatsapp! No crazy apks or unknown apps.
Also, once I factory reset the phone, it starts working perfectly and there is no way to know the time after which it starts giving problems again. Once it was 3 hours, once it was a week.
So I don't have any way to check if some app is causing the problems.
anibjoshi said:
Im new to XDA forums and hence the site does not allow me to post URLS. However I have uploaded the video to youtube.
If you put 'HTC One screen problem Aniruddha Joshi ' in the youtube search box, you will find my video.
Im sorry I couldnt think of any other way
I did not install anything out of the ordinary. Just updated the existing google apps and installed facebook, twitter and whatsapp! No crazy apks or unknown apps.
Also, once I factory reset the phone, it starts working perfectly and there is no way to know the time after which it starts giving problems again. Once it was 3 hours, once it was a week.
So I don't have any way to check if some app is causing the problems.
Click to expand...
Click to collapse
after seeing your video, I am even more confused. I really don't know what could cause this problem. But the fact, that I didn't have this issue and almost no other person too, makes me think about a hardware defect. But the randomness and that it only occures after several days don't support this theory. So the only thing we can do about his is basic troubleshooting.
- 1) Try to flash Cyanogenmod and try this mod for several days
- 2) Try another Rom, for example: Omni Rom
- 3) Try to use a different Kernel for GPE stock.
- 4) Use a RUU that matches for you
Sorry, I don't have any other ideas left! But after this troubleshooting we may get new information or gain some knowledge that allows us to determine the cause of this error more exactly!
anibjoshi said:
Hey guys,
I bought an HTC One about 15 days ago. Within 2-3 days of using it, I started getting problems with the display screen. I suppose this problem was seen by few people who owned the HTC One X but I couldnt find any useful solutions in those formums hence im posting here.
This is what happens:
1. Whenever I receive a call, the screen goes black and doesnot turn on until I hang up the call. This effectively makes the device useless as a phone, as I can't see who is calling and also during call I cannot access the screen.
2. Sometimes, there is a delay with the power button. When I press the power button, the touchscreen becomes responsive but the display doesn't turn on.
The problem is, if I factory reset the device, it starts working perfectly again!! Again after about 2 days it starts the same problems.
So I thought it was a software issue and so, I got s-off and installed the GPE Rom on the device. 7 days passed, no problems. On the 8th day, the same problem occured again. And as earlier, factory resetting solved the problem.
Is this a software issue, hardware issue or something else I dont know about?
I have taken a video of the device malfunctioning, but I don't know if I can post it as an attachment.
Thanks in advance!
Click to expand...
Click to collapse
Try flashing a Sense ROM, like ARHD or MaximusHD?
Enviado de meu HTC One usando Tapatalk
LibertyMarine said:
after seeing your video, I am even more confused. I really don't know what could cause this problem. But the fact, that I didn't have this issue and almost no other person too, makes me think about a hardware defect. But the randomness and that it only occures after several days don't support this theory. So the only thing we can do about his is basic troubleshooting.
- 1) Try to flash Cyanogenmod and try this mod for several days
- 2) Try another Rom, for example: Omni Rom
- 3) Try to use a different Kernel for GPE stock.
- 4) Use a RUU that matches for you
Sorry, I don't have any other ideas left! But after this troubleshooting we may get new information or gain some knowledge that allows us to determine the cause of this error more exactly!
Click to expand...
Click to collapse
The original device shipped with sense Rom. I flashed GPE to check if it was a software fault. But no luck. It gave the same problem although significantly later(about a week after I flashed it).
One more thing, I hope this gives some more information..
One time, I had rooted the device and installed a custom recovery. The phone was then working perfectly for about 4-5 days. and then later when I went ahead and unrooted the device, it immediately started giving problems. So I rooted it again hoping that the problem will go away, but no luck...the problem persisted. So, I had no option than to factory reset again, at which point it started working perfectly again.
This is all so bizarre, I have never seen something like this happen
This is just a theory, but is it possible that there is a problem with the hardware which gets triggered only on certain conditions, like some interrupt, or flag or something like that?
So until those conditions are not met, the device runs perfectly, and when they are, it starts giving issues.
Thats all i can think of as the reason.
well its clearly something youre installing if it is occuring after a few days, a root app which controls your sensor or brightness probably, do you have apps of that nature?
IINexusII said:
well its clearly something youre installing if it is occuring after a few days, a root app which controls your sensor or brightness probably, do you have apps of that nature?
Click to expand...
Click to collapse
No I rooted the device but did not install any root apps...i unrooted the device to install the GPE Rom(not necessary i know, but it seemed like a proper way) and found that it started giving problems immediately. Can non-root regular apps also cause such problems? I had installed only a limited number of apps anyway, updated the pre installed apps, facebook, twitter, whatsapp, some games..thats it..nothing wierd..
Might be a Screen-Off max. frequency issue. Like the phone gets only 500Mhz in sleep mode at maximum. Which is to low for an incoming call. Could you install a app like Android Tuner or Trickster Mod to check your Screen-Off Max frequency. If it`s that low, set it to ~1000Mhz.
anibjoshi said:
The original device shipped with sense Rom. I flashed GPE to check if it was a software fault. But no luck. It gave the same problem although significantly later(about a week after I flashed it).
One more thing, I hope this gives some more information..
One time, I had rooted the device and installed a custom recovery. The phone was then working perfectly for about 4-5 days. and then later when I went ahead and unrooted the device, it immediately started giving problems. So I rooted it again hoping that the problem will go away, but no luck...the problem persisted. So, I had no option than to factory reset again, at which point it started working perfectly again.
This is all so bizarre, I have never seen something like this happen
This is just a theory, but is it possible that there is a problem with the hardware which gets triggered only on certain conditions, like some interrupt, or flag or something like that?
So until those conditions are not met, the device runs perfectly, and when they are, it starts giving issues.
Thats all i can think of as the reason.
Click to expand...
Click to collapse
That is very stange indeed. As I don't know any other causes for this error than:
Underclocked CPU or/and GPU on screen off
Root application that controls the brightness
Hardware issue(But what would cause this???)
I can only advice you:
Since you are S OFF, take a RUU, and follow this guide and ****ing set back your device back to stock! Don't root it! Don't use custom kernels. Don't install any strange apps that may control your display brightness. SERIOUSLY! Don't install an app that controls brighness even if it works on a friends phone! Just don't!
And if you still get this issue: It is a hardware issue! If you followed step by step the instruction and if you did everything I told you to do, it HAS to be a hardware issue! The fact that the error didn't appear on GPE that fast is caused by the lower performance requierement by GPE! So I seriously have doubt that this issue is caused by a hardware defect. But it isn't impossible for sure. I just have the impression that you changed some system files and you didn't know what you were doing. This is NOT against you, but it seems to be a reasonable possibility because a factory doens't reset the /system partiton.
P.S.
I'd be very kind if you hit the thanks button since we, the community, are really trying to help you.
LibertyMarine said:
That is very stange indeed. As I don't know any other causes for this error than:
Underclocked CPU or/and GPU on screen off
Root application that controls the brightness
Hardware issue(But what would cause this???)
I can only advice you:
Since you are S OFF, take a RUU, and follow this guide and ****ing set back your device back to stock! Don't root it! Don't use custom kernels. Don't install any strange apps that may control your display brightness. SERIOUSLY! Don't install an app that controls brighness even if it works on a friends phone! Just don't!
And if you still get this issue: It is a hardware issue! If you followed step by step the instruction and if you did everything I told you to do, it HAS to be a hardware issue! The fact that the error didn't appear on GPE that fast is caused by the lower performance requierement by GPE! So I seriously have doubt that this issue is caused by a hardware defect. But it isn't impossible for sure. I just have the impression that you changed some system files and you didn't know what you were doing. This is NOT against you, but it seems to be a reasonable possibility because a factory doens't reset the /system partiton.
P.S.
I'd be very kind if you hit the thanks button since we, the community, are really trying to help you.
Click to expand...
Click to collapse
Agreed, trying following the guide and if it doesn't work make it s-on and send it to HTC for them to give a look.
Sent from my HTC One
LibertyMarine said:
That is very stange indeed. As I don't know any other causes for this error than:
Underclocked CPU or/and GPU on screen off
Root application that controls the brightness
Hardware issue(But what would cause this???)
I can only advice you:
Since you are S OFF, take a RUU, and follow this guide and ****ing set back your device back to stock! Don't root it! Don't use custom kernels. Don't install any strange apps that may control your display brightness. SERIOUSLY! Don't install an app that controls brighness even if it works on a friends phone! Just don't!
And if you still get this issue: It is a hardware issue! If you followed step by step the instruction and if you did everything I told you to do, it HAS to be a hardware issue! The fact that the error didn't appear on GPE that fast is caused by the lower performance requierement by GPE! So I seriously have doubt that this issue is caused by a hardware defect. But it isn't impossible for sure. I just have the impression that you changed some system files and you didn't know what you were doing. This is NOT against you, but it seems to be a reasonable possibility because a factory doens't reset the /system partiton.
P.S.
I'd be very kind if you hit the thanks button since we, the community, are really trying to help you.
Click to expand...
Click to collapse
I will definitely follow your guide and try to troubleshoot the problem. I hope its not some hardware defect and I dont have to send the device to HTC. I've heard those guys are poor at customer service
Thanks a lot, you've been a great help!
Btw, I was trying to find that Thanks button since the first day, I just couldn't figure out where it was. I just did.
Thanks again
Yup try installing kernel and custom rom.
Remove the case and try ( i know this is stupid thing but can give it a try)
Jvov said:
Agreed, trying following the guide and if it doesn't work make it s-on and send it to HTC for them to give a look.
Sent from my HTC One
Click to expand...
Click to collapse
Thanks for your help buddy! I really appreciate it!
anibjoshi said:
I will definitely follow your guide and try to troubleshoot the problem. I hope its not some hardware defect and I dont have to send the device to HTC. I've heard those guys are poor at customer service
Thanks a lot, you've been a great help!
Btw, I was trying to find that Thanks button since the first day, I just couldn't figure out where it was. I just did.
Thanks again
Click to expand...
Click to collapse
Thanks ! That's awesome and gives so much motivation! If you find out that you have a hardware defect and that you have to send it to HTC, I'll give you some information how to deal with those guys that you get your warranty.

[Q] Problem after Android official update

Hi!
Yesterday my phone beeped telling me there was and Android update available, around 198MB
it came from this
dropbox.. com/s/kek0lyolyzdrjhj/2014-10-17%2020.16.39.png?dl=0
To this
dropbox.. com/s/zh92wxumigfe00e/2014-10-17%2020.38.32.png?dl=0
Everything was ok for some hours until hell broke loose
The screen will have a bad time turning on. I press the button several times with no response.
The phone is lagged as my grandpa in his grave. Apps close and even transition from one screen to the other is everything but impossible.
But, when I reboot it, it's ok for as long as I'm using it. If I lock the screen and let it aside for a while, the problems come back
No app updates in the meantime. It went from smooth to horrendous in the period of 4 or 5 hours. I didn't use it much in there, but I doubt it was malfunctioning like this
Special apps I have are Greenify pro, MinGuard (I think that's the name), SuperUser and I rooted it with Towelroot long ago
Any help will be appreciated
marioho said:
Hi!
Yesterday my phone beeped telling me there was and Android update available, around 198MB
it came from this
dropbox.. com/s/kek0lyolyzdrjhj/2014-10-17%2020.16.39.png?dl=0
To this
dropbox.. com/s/zh92wxumigfe00e/2014-10-17%2020.38.32.png?dl=0
Everything was ok for some hours until hell broke loose
The screen will have a bad time turning on. I press the button several times with no response.
The phone is lagged as my grandpa in his grave. Apps close and even transition from one screen to the other is everything but impossible.
But, when I reboot it, it's ok for as long as I'm using it. If I lock the screen and let it aside for a while, the problems come back
No app updates in the meantime. It went from smooth to horrendous in the period of 4 or 5 hours. I didn't use it much in there, but I doubt it was malfunctioning like this
Special apps I have are Greenify pro, MinGuard (I think that's the name), SuperUser and I rooted it with Towelroot long ago
Any help will be appreciated
Click to expand...
Click to collapse
If it was a factory update I'm willing to bet you lost root along with busybox. If so, TowelRoot will probably not work this time. There's another root exploit available called PurpleDrake.
shinobisoft said:
If it was a factory update I'm willing to bet you lost root along with busybox. If so, TowelRoot will probably not work this time. There's another root exploit available called PurpleDrake.
Click to expand...
Click to collapse
Thank you! I did it, re-rooted it following the instructions (indeed it looked like I'd lost my root) but the problem is not solved.
It's just a hunch, but seems to me that changing the Launcher smoothes things up. I was using Google Now Launcher and switched to both LG stock one and Solo Launcher and it seems to be ok.
I'll update the post in a few minutes to clarify it further. It could be that just those few minutes of usage after a reboot are smooth, as I stated in OP. Nevertheless, as soon as I change the launcher, the phone behaves better
Any hints? Google launcher version in Play Store is from August 1st here
Edit: bah, no luck. Same ****, regardless of the chosen launcher.
What do I do now? Try to downgrade it?
marioho said:
Thank you! I did it, re-rooted it following the instructions (indeed it looked like I'd lost my root) but the problem is not solved.
It's just a hunch, but seems to me that changing the Launcher smoothes things up. I was using Google Now Launcher and switched to both LG stock one and Solo Launcher and it seems to be ok.
I'll update the post in a few minutes to clarify it further. It could be that just those few minutes of usage after a reboot are smooth, as I stated in OP. Nevertheless, as soon as I change the launcher, the phone behaves better
Any hints? Google launcher version in Play Store is from August 1st here
Edit: bah, no luck. Same ****, regardless of the chosen launcher.
What do I do now? Try to downgrade it?
Click to expand...
Click to collapse
Wait a minute. I remember some issues changing from Quarx ROM back to stock. I walked someone else thru this once before. Lemme see if I can find that post. Otherwise I'll have to go back to stock, which isn't a problem but I'd rather not if I can avoid it. LOL.
shinobisoft said:
Wait a minute. I remember some issues changing from Quarx ROM back to stock. I walked someone else thru this once before. Lemme see if I can find that post. Otherwise I'll have to go back to stock, which isn't a problem but I'd rather not if I can avoid it. LOL.
Click to expand...
Click to collapse
There's a special place in Heaven for people like you.
It's probably clear by now, but I'm using stock rom here. I grabbed the phone in its early days, when this sub was crawling its way to glory, and we didn't even have a Recovery by that time. Since I was mostly ok with Stock, never minded doing anything special other than rooting it.
marioho said:
There's a special place in Heaven for people like you.
It's probably clear by now, but I'm using stock rom here. I grabbed the phone in its early days, when this sub was crawling its way to glory, and we didn't even have a Recovery by that time. Since I was mostly ok with Stock, never minded doing anything special other than rooting it.
Click to expand...
Click to collapse
LOL. Thanks
Here's the post.
Let me know if that does the trick.
---------- Post added at 03:42 PM ---------- Previous post was at 03:33 PM ----------
I forgot to mention, the code listed to activate LG's hidden menu is for the D415 variant.
Code:
3845#*XXX#
Change the XXX to your device model number, ie, 400, 405, 410, 415
shinobisoft said:
LOL. Thanks
Here's the post.
Let me know if that does the trick.
---------- Post added at 03:42 PM ---------- Previous post was at 03:33 PM ----------
I forgot to mention, the code listed to activate LG's hidden menu is for the D415 variant.
Code:
3845#*XXX#
Change the XXX to your device model number, ie, 400, 405, 410, 415
Click to expand...
Click to collapse
Haha I noticed that. Mine is 410 (LGD410HN, to be more precise, according to lg-firmware-rom.com).
I followed the instructions. This is what I saw: dropbox. com/s/6h721axufevchjw/2014-10-18%2019.42.10.png?dl=0
I'll update the post in a few minutes with the outcome. As far as I can see, though, things seem to be the same.
Just rebooted the phone, so it takes a few minutes for it to get sluggish.
Edit: Yeah, same thing.
It's another hunch, but every now and then pops up a message saying that a certain google process or app stopped working. Yesterday's update did have a pack of Google updates, IIRC.
Check greenified apps. Maybe it's trying greenify any system or normal app and Android it's trying wake it. Same problem here time ago
Kowalzki said:
Check greenified apps. Maybe it's trying greenify any system or normal app and Android it's trying wake it. Same problem here time ago
Click to expand...
Click to collapse
It makes sense if you take in account that the problem starts a few minutes after the phone sits idle.
I opened Greenify and there was this orange popup
dropbox. com/s/qkxeb850esfkxuo/2014-10-18%2020.40.57.png?dl=0
I disabled the auto-hibernate featuer now and unchecked the google apps that were on the list (Play Music; Play Books, Play Games, Remote Access - i think). But I didn't add any app since the update yesterday and the phone was running smooth since the last time I checked a few more, wich happened weeks ago.
I've got no clue about what may be causing the auto-hibernation problem that Greenify notes (the picture above).
I'll only be able to state for sure in a few minutes, but seems to me that the problem persists.
marioho said:
It makes sense if you take in account that the problem starts a few minutes after the phone sits idle.
I opened Greenify and there was this orange popup
dropbox. com/s/qkxeb850esfkxuo/2014-10-18%2020.40.57.png?dl=0
I disabled the auto-hibernate featuer now and unchecked the google apps that were on the list (Play Music; Play Books, Play Games, Remote Access - i think). But I didn't add any app since the update yesterday and the phone was running smooth since the last time I checked a few more, wich happened weeks ago.
I've got no clue about what may be causing the auto-hibernation problem that Greenify notes (the picture above).
I'll only be able to state for sure in a few minutes, but seems to me that the problem persists.
Click to expand...
Click to collapse
Do you have a custom recovery installed? If so, the only other suggestion I have, mainly because of the app updates, is to wipe cache and Dalvik cache and then reboot the device.
shinobisoft said:
Do you have a custom recovery installed? If so, the only other suggestion I have, mainly because of the app updates, is to wipe cache and Dalvik cache and then reboot the device.
Click to expand...
Click to collapse
No, I don't, but I'll try to install one right now.
If it doesn't work, will downgrade be the only option?
marioho said:
No, I don't, but I'll try to install one right now.
If it doesn't work, will downgrade be the only option?
Click to expand...
Click to collapse
That's what it's sounding like. I hate to say that because the only way to downgrade is to flash a KDZ. Unless someone has made a flashable zip of your stock ROM.
shinobisoft said:
That's what it's sounding like. I hate to say that because the only way to downgrade is to flash a KDZ. Unless someone has made a flashable zip of your stock ROM.
Click to expand...
Click to collapse
It's been ages since I last meddled with KDZ-ish things... I guess the "hate to say" part is because it will wipe all data from my phone, right?
I installed CWM and wiped cache and Dalvik. It asked to fix my root, I chose 'yes' and rebooted. After the phone took its sweet time to update apps, I was gifted with this popup message after normally unlocking the screen:
Code:
Unfortunately, the process com.google.process.gapps has stopped.
It's the same error message I've been receiving constantly for a while now, as I stated before.
And, yes, things seem to be the same broken s**t as before.
Gosh, what a headache!
marioho said:
It's been ages since I last meddled with KDZ-ish things... I guess the "hate to say" part is because it will wipe all data from my phone, right?
I installed CWM and wiped cache and Dalvik. It asked to fix my root, I chose 'yes' and rebooted. After the phone took its sweet time to update apps, I was gifted with this popup message after normally unlocking the screen:
Code:
Unfortunately, the process com.google.process.gapps has stopped.
It's the same error message I've been receiving constantly for a while now, as I stated before.
And, yes, things seem to be the same broken s**t as before.
Gosh, what a headache!
Click to expand...
Click to collapse
Unfortunately, you cannot just reflash GApps on stock like we can on custom ROMs. As for CWM asking to fix root, this generally isn't needed. So selecting "No" wouldn't hurt.
Well my friend, I'm fresh outta ideas. This may be the first issue that I've not had a fix for. LOL. Sorry. I really hate it when I can't help someone resolve an issue. It's the perfectionist in me, LOL.
Your help and almost instantaneous replies made it. I appreciate, trust me.
I'll search for that old post with LG tool and kdz files and do the deed in a few minutes. I'll update the topic and deem it Solved when I'm finished
Thank you, again

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