Locked out of Xperia Z - Xperia Z Q&A, Help & Troubleshooting

So I'm locked out of my XZ because my baby cousin changed the pattern, how do I get back in? I don't really care if I have to reset the entire phone, I just need to be able to use my phone. Can anyone help me?

vi3tl4 said:
So I'm locked out of my XZ because my baby cousin changed the pattern, how do I get back in? I don't really care if I have to reset the entire phone, I just need to be able to use my phone. Can anyone help me?
Click to expand...
Click to collapse
Just factory reset your phone with SUS, PC Companion or Flashtool.

DrKrFfXx said:
Just factory reset your phone with SUS, PC Companion or Flashtool.
Click to expand...
Click to collapse
how do I do that? I'm locked out.

Just install Sony Update Service and follow the on screen instructions.

Call me daft but I was under the impression there was a back up security screen, in the sense you enter your password wrong so many times and it pops up, or is that just on face recognition?
Sent from my C6603 using xda app-developers app

There is a backup, asking for a password if you enter the pattern wrong. You can't even change the pattern without this pin? Something's wrong here.
Gesendet von meinem Xperia ZL

Give me ten minutes. I'll mess around with mine and see if you can get around the pattern in any way.
Ps I've just cracked my screen, so the phones getting binned anyway.
Sent from my C6603 using xda app-developers app
---------- Post added at 08:15 PM ---------- Previous post was at 08:09 PM ----------
vi3tl4 said:
So I'm locked out of my XZ because my baby cousin changed the pattern, how do I get back in? I don't really care if I have to reset the entire phone, I just need to be able to use my phone. Can anyone help me?
Click to expand...
Click to collapse
Sorted mate. Just keep blasting the wrong code at the screen. Enter it wrong a few times and it will lock you out for 30 seconds after a warning message saying you've entered your password wrong. Now you will notice a button at the bottom of the screen saying 'forgotten password?' click it. It will let you enter your email address and password used for your Google play account. Provided you know it you will unlock the phone and it will jump to the lock screen settings to disable the lock screen.
Good luck.
Sent from my C6603 using xda app-developers app

ok heres the trick i have a z2 also, im loked out by password if u have aces to many users as u can use it to spam the acces on the main user soft reset as manay times, 1st is the main user pops up, click to change 2nd user go to settings of users click owner user again and again back to 2nd user then to owner user, until u have the chance to access ur user owner, i tried this and it worked, after you acess the user phone u have to do as much as possible you can, got to google play account if you remember or dont make another thats ur passage way to phone administrators, once u created the acount in google play, go to device administrator check ANDROID DEVICE MANAGER, PROTECTION BY XPERIA & CONFIGURATION AGENT i would prefer to first use the android device manager more useful for this kind of situation, okay you have now the account on new or old google play account, go to the computer or laptop type android device manager on google it shows sign in sign up, sign in the account type aagin android device manager now the map is shown and ur phone location and other it says ring / lock / ERASE ALL DATA first ur phone must be connected to a wifi then click ERASE ALL DATA then its processing factory reset
02/05/17

Related

Locked out with pattern unlock

Hey, my nine year-old nephew came to me today with a question.
He has managed to lock himself out of his xperia x8, forgot both the unlock pattern and his google details.
I tried to force a factory reset with pushing the two buttons left/right under the lcd and the power but cant get it to work.
Any suggestions to what i can do?
This is so much easier with phones with straight-forward recovery mode
Thanks in advance!
Sent from my GT-I9000 using Tapatalk
pzayx said:
Hey, my nine year-old nephew came to me today with a question.
He has managed to lock himself out of his xperia x8, forgot both the unlock pattern and his google details.
I tried to force a factory reset with pushing the two buttons left/right under the lcd and the power but cant get it to work.
Any suggestions to what i can do?
This is so much easier with phones with straight-forward recovery mode
Thanks in advance!
Sent from my GT-I9000 using Tapatalk
Click to expand...
Click to collapse
TRY THIS:
- Have someone call the locked phone.
- Answer it.
- Leave the call connected!!!
- While leaving the call connected, push the "back" key over and over. NOT the home key!!!
It should eventually take you to the home screen.
- Go to the home screen,
- Go to settings,
- Go to google accounts,
- Add another google account,
- Sign in to that one--- (must have wifi connected, as you're trying to communicate with the google servers while you're on a phone call-- it will prompt you to turn on wifi, if you forget)--
- After it accepts the new account credentials, and logs you in, hang up the phone, and go back to the lock screen.
- This time, use the new google account you just added, to bypass the slide lock pattern
Let me know how it goes!
Thanks for the great answer, but unfortunately it refused to take me to the homescreen.
Im gratefull for every tips i can get,
Worst case scenario i would have to grant him root access and cm7
what a thing to play with
Sent from my GT-I9000 using Tapatalk
pzayx said:
Thanks for the great answer, but unfortunately it refused to take me to the homescreen.
Im gratefull for every tips i can get,
Worst case scenario i would have to grant him root access and cm7
what a thing to play with
Sent from my GT-I9000 using Tapatalk
Click to expand...
Click to collapse
If he doesn't have anything important on the phone, then download and install Sony PC Companion 2.1, and do the following:
- Turn off the phone, and unplug it from the PC
- Turn on Sony PC Companion on your PC
- In PC Companion, enter the Support Zone tab
- Go to Update Phone Software
A window will pop out, saying that it cannot find your phone
- Click on Fix Phone
- Click on Continue
A window will pop out, saying that you will lose all your data
- TICK the BOX
- Click on continue
An update process will began.
Wait for it to show a window with all the SONY mobile phones
- Find your phone (X8)
- Click on the phone.
Now all you have to do is follow the on-screen instructions. It will tell you to hold the back button and plug your turned-off X8 to the PC, then it will erase everything, and download the original 2.1 ROM to your X8.
The exact wording for the above instructions inside Sony PC Companion might be slightly different, as I'm using a Polish language installation.
If you don't want to erase your data on the X8, then try this LINK.
or this one
or this one
Thank you, shall try it when i get home tonight and report back!
Sent from my GT-I9000 using Tapatalk
thanks!
thank you for the excellent tips WhatWhatInTheButt,
i tried the latter three links first, but i could not get it to work the way i wanted,
so after a few swear words and some struggle in with the pc companion i decided to read your post line by line and found out that i had overlooked the crucial points in the instructions!
Thanks a lot, guess i will have a happy fellow over here tomorrow
Cool! Glad could help!
WhatWhatInTheButt said:
Cool! Glad could help!
Click to expand...
Click to collapse
THANK U VERY MUCH WhatWhatInTheButt :good::good::good::good::good::good::good::good::good:
mrx264 said:
THANK U VERY MUCH WhatWhatInTheButt :good::good::good::good::good::good::good::good::good:
Click to expand...
Click to collapse
did it myself one time(forgetting the pattern because i made it hard) i was on PrimeHD
full wipe solved it
WhatWhatInTheButt said:
TRY THIS:
- Have someone call the locked phone.
- Answer it.
- Leave the call connected!!!
- While leaving the call connected, push the "back" key over and over. NOT the home key!!!
It should eventually take you to the home screen.
- Go to the home screen,
- Go to settings,
- Go to google accounts,
- Add another google account,
- Sign in to that one--- (must have wifi connected, as you're trying to communicate with the google servers while you're on a phone call-- it will prompt you to turn on wifi, if you forget)--
- After it accepts the new account credentials, and logs you in, hang up the phone, and go back to the lock screen.
- This time, use the new google account you just added, to bypass the slide lock pattern
Let me know how it goes!
Click to expand...
Click to collapse
Same here but with Xperia Go.
A friend of mine comitted sucide and his parents asked me to unlock his phone , i know stuff or two about android but never had this issue.
Phone is xperia Go i even dont know its running ics or or jb .
I am thinking of to root this phone and then install cwm recovery and i will backup every thing data system and every thing.
then format the system partition i think it will rester the phone and there wil be no password again and then i can advance resotre his data partition with cwm will it work ?????? Any tips are welcome guys i dont want to start with out knowing it that it would work or not.

Need help unlocking phone (not bootloader)

I know my screen unlock pattern, but my brother got it wrong twenty times and now i need to put in my google account details to unlock it. But, the thing is, neither mobile data nor wifi is on, so the phone can't access the internet and as i am locked out, i can't turn them on, Is there any solution apart from factory resetting the phone? Need a solution
AlchiManche said:
I know my screen unlock pattern, but my brother got it wrong twenty times and now i need to put in my google account details to unlock it. But, the thing is, neither mobile data nor wifi is on, so the phone can't access the internet and as i am locked out, i can't turn them on, Is there any solution apart from factory resetting the phone? Need a solution
Click to expand...
Click to collapse
Take out battery and and reboot to recovery. Then reinstall the rom.
Xmaster8 said:
Take out battery and and reboot to recovery. Then reinstall the rom.
Click to expand...
Click to collapse
Nope, didn't work
AlchiManche said:
I know my screen unlock pattern, but my brother got it wrong twenty times and now i need to put in my google account details to unlock it. But, the thing is, neither mobile data nor wifi is on, so the phone can't access the internet and as i am locked out, i can't turn them on, Is there any solution apart from factory resetting the phone? Need a solution
Click to expand...
Click to collapse
Don't worry, just enter your Google account details anyway. Your phone has them saved somewhere in /data, so you don't need any internet in this case .
Sent from my X8 using Tapatalk 2
SpyderX said:
Don't worry, just enter your Google account details anyway. Your phone has them saved somewhere in /data, so you don't need any internet in this case .
Sent from my X8 using Tapatalk 2
Click to expand...
Click to collapse
I tried, but it just says 'checking' before the screen blacks out, and when i turn it on, the username and password fields are clear. the screen blacks out even if i am constantly touching it
AlchiManche said:
I tried, but it just says 'checking' before the screen blacks out, and when i turn it on, the username and password fields are clear. the screen blacks out even if i am constantly touching it
Click to expand...
Click to collapse
I just tried and it took only a second to check and unlock my phone. Could you try again but now make sure the phone stays awake by pressing the volume/menu button(s)?
Sent from my X8 using Tapatalk 2
Flash Stock rom via Flashtool.....It's the best way for your present condition...........
u can restore to another rom if u have a nandroid backup
read this!
http://forum.xda-developers.com/showthread.php?t=1564184

[Q] help ????

I have at&t and it locked and says too many pattern attempts. it needs a username and password which I dont know so I cant get in the phone .....I want to unlock it to use it in another carrier and I dont know from where I should start .....plz help me by guid me with the right steps to unlock it.........thanx in advance
sicoooo0 said:
I have at&t and it locked and says too many pattern attempts. it needs a username and password which I dont know...
Click to expand...
Click to collapse
You don't know the unlock pattern, nor account information and want to use the phone on another carrier!?
Are you trying to unlock a lost or stolen phone!?
Val D. said:
You don't know the unlock pattern, nor account information and want to use the phone on another carrier!?
Are you trying to unlock a lost or stolen phone!?
Click to expand...
Click to collapse
my friend gave it to me as a present and I gave it 2 my cousin but before I gave it to my cousin it was ok except I couldnt use it in another carrier ...I didnt know what he did to the phone cuz he couldnt explain exactly what he did .....
sicoooo0 said:
my friend gave it to me as a present and I gave it 2 my cousin...
Click to expand...
Click to collapse
Phones contain private information. If you don't have the account information, then this phone is actually not yours. The only option you have now is to erase all data by doing Factory Reset. After that you can deal with carrier unlocking. Good luck!
mine
Val D. said:
Phones contain private information. If you don't have the account information, then this phone is actually not yours. The only option you have now is to erase all data by doing Factory Reset. After that you can deal with carrier unlocking. Good luck!
Click to expand...
Click to collapse
its mine man ...y you keep saying that >>>
sicoooo0 said:
its mine man ...y you keep saying that >>>
Click to expand...
Click to collapse
He actually gave you the answer to your question.. There's only one way of doing it and it's by wiping everything. Of course, you will lose all the data on your phone by doing so.
the username and the password which it needs to open the phone is my gmail account......right
I wrote them correctly and the phone didnt accept it
I made reset and sign in again with my gmail account and it locked again .....I wrote my gmail account which I sign in before and didnt unlock
sicoooo0 said:
the username and the password which it needs to open the phone is my gmail account......right
I wrote them correctly and the phone didnt accept it
I made reset and sign in again with my gmail account and it locked again .....I wrote my gmail account which I sign in before and didnt unlock
Click to expand...
Click to collapse
boot into recovery by turning off the phone, then hold down both volume up and down keys then pressing the power button until the initial splash screen shows, then release all the buttons. select factory reset/wipe from the menu by using up/down volume keys to navigate and the power key to select the menu item.
then reboot.
sent from one of my two SGH-I897 Captivates
laughingT said:
boot into recovery by turning off the phone, then hold down both volume up and down keys then pressing the power button until the initial splash screen shows, then release all the buttons. select factory reset/wipe from the menu by using up/down volume keys to navigate and the power key to select the menu item.
then reboot.
sent from one of my two SGH-I897 Captivates
Click to expand...
Click to collapse
Should probably add that you will lose your data doing so.
Sent from my SGH-I747 using xda app-developers app

Lost screen lock

Hi,
my daughter has change pattern screen lock.
I restart phone but it is locked, there is a method to unlock screen?
I have many photo that I haven't backup!!!!!!
Thanks a lot.
lorygia74 said:
Hi,
my daughter has change pattern screen lock.
I restart phone but it is locked, there is a method to unlock screen?
I have many photo that I haven't backup!!!!!!
Thanks a lot.
Click to expand...
Click to collapse
Is your bootloader unlocked?
No, it's original
lorygia74 said:
No, it's original
Click to expand...
Click to collapse
I think you're screwed then. You could try using eRecovery, I've heard of people restoring this way and all their data on the phone wasn't wiped (as long as you don't choose the factory reset option) but I don't know if this will clear the password settings or it would remain after eRecovery.
Are your photos not backed up with Google photos/Huawei gallery backup?
Hi,
it's possible with secret codes access to phone and save data?
With this code *#*#2846579#*#* Project menù it's possible to use HiSuite to backup data?
And wipe all data and all the photos he/she wants to get hold on. That's NOT what he/she want to do.
What usb mode is it in, can you connect to PC to copy the photos off, then factory reset?
Sent from my CLT-L09 using Tapatalk
Ha, dont think you can get around this otherwise the whole point of a lock screen is useless so i think you need to do a full wipe
Like others said, you gota do factory reset to be able to remove lock screen. There is no bypass since of security safety to prevent hackers and anyone who steals the phone from accessing the content. If you made a Huawei account, then check https://cloud.huawei.com and login with the same email. Hopefully the images and videos are synced there so you can restore it after factory reset.
tried asking your daughter for the lock pattern?

Question i just changed my pattern lock on my s21 ultra and forgot it. help please!

omg.
my friend just seen my pattern when i unlocked my phone so i decided to change my pattern (it had been a real long time since i changed it anyway) so i did it.
i cant remember what i changed it to.
i actually changed it 2x but the first pattern i thought was too easy so i changed it again.
i didnt make it any harder as in more dots to complete the pattern but hard enough i dont remember it.
im on a s21 ultra of course.
is there a limit on how many failed attempts i can do?
so far i think im under 10 but it does make me wait 30secs alot.
if there is an unlimited amount i think i will guess it but if there is a finite i dont want to mess it up and do a factory reset or erase.
i have alot of my grandbabies pics and videos on there.
if there is a way to bypass it please tell me.
i know my google acct on computer etc... thats not a problem and that is the same acct on my phone.
en11gma said:
omg.
my friend just seen my pattern when i unlocked my phone so i decided to change my pattern (it had been a real long time since i changed it anyway) so i did it.
i cant remember what i changed it to.
i actually changed it 2x but the first pattern i thought was too easy so i changed it again.
i didnt make it any harder as in more dots to complete the pattern but hard enough i dont remember it.
im on a s21 ultra of course.
is there a limit on how many failed attempts i can do?
so far i think im under 10 but it does make me wait 30secs alot.
if there is an unlimited amount i think i will guess it but if there is a finite i dont want to mess it up and do a factory reset or erase.
i have alot of my grandbabies pics and videos on there.
if there is a way to bypass it please tell me.
i know my google acct on computer etc... thats not a problem and that is the same acct on my phone.
Click to expand...
Click to collapse
Do you have a Samsung account on it?
Kenora_I said:
Do you have a Samsung account on it?
Click to expand...
Click to collapse
i not sure. i think i might have but i think i deleted it but it keeps asking me to same my passwords to samsung and i keep hitting never.
unless you have an unlocked bootloader I don't know that there's anything that can be done. I would just get them all wrong at this point and see if it let's you reset it with a good account. If you BL is unlocked you could boot into a custom recovery and wipe the security file.
en11gma said:
i not sure. i think i might have but i think i deleted it but it keeps asking me to same my passwords to samsung and i keep hitting never.
Click to expand...
Click to collapse
Can only be done if you have find my device enabled and have an active internet connection in the phone tho
Step 1. Open the internet browser on your notebook and input the following website
address: https://findmymobile.samsung.com, click on the Sign in button and input your login credentials of your Samsung account, then click on Sign in button once more.
image to login to find my mobile web page
Step 2. The mobile device registered under your Samsung account will appear on the right-side of the screen. If you have multiple devices registered under the same Samsung account, make sure you select the device that needs to be remotely unlocked. Refer to the image below and click on the Unlock icon to unlock your device.
image after login to find my mobile web page
Step 3. Once you click on Unlock, a pop-up window will appear asking to verify the password of your Samsung account. After you input your password, click on the NEXT button, the pop-up window will automatically close and another pop-up window will appear with the result of remotely unlocking your device
orangekid said:
unless you have an unlocked bootloader I don't know that there's anything that can be done. I would just get them all wrong at this point and see if it let's you reset it with a good account. If you BL is unlocked you could boot into a custom recovery and wipe the security file.
Click to expand...
Click to collapse
i just logged into my samsung account and it says i have no linked devices.
grrrr
is there a limit before it factory reset my phone
Kenora_I said:
Can only be done if you have find my device enabled and have an active internet connection in the phone tho
Step 1. Open the internet browser on your notebook and input the following website
address: https://findmymobile.samsung.com, click on the Sign in button and input your login credentials of your Samsung account, then click on Sign in button once more.
image to login to find my mobile web page
Step 2. The mobile device registered under your Samsung account will appear on the right-side of the screen. If you have multiple devices registered under the same Samsung account, make sure you select the device that needs to be remotely unlocked. Refer to the image below and click on the Unlock icon to unlock your device.
image after login to find my mobile web page
Step 3. Once you click on Unlock, a pop-up window will appear asking to verify the password of your Samsung account. After you input your password, click on the NEXT button, the pop-up window will automatically close and another pop-up window will appear with the result of remotely unlocking your device
Click to expand...
Click to collapse
i have 4 devices in there but not the one im using. crap!
do i have unlimited failed attempts on the pattern unlock?
en11gma said:
i just logged into my samsung account and it says i have no linked devices.
grrrr
is there a limit before it factory reset my phone
Click to expand...
Click to collapse
Well, at this point you probably need to reset the phone, as you didn't link your Samsung account.
There actually isn't any way to recover the data Unless you can guess the pattern again.
I don't know if Samsung themselves would unlock the phone if you took it to the support center providing proof that you own the phone, but that could get your data back idk
In my opinion it is worth a try in this case
Kenora_I said:
Well, at this point you probably need to reset the phone, as you didn't link your Samsung account.
There actually isn't any way to recover the data Unless you can guess the pattern again.
I don't know if Samsung themselves would unlock the phone if you took it to the support center providing proof that you own the phone, but that could get your data back idk
In my opinion it is worth a try in this case
Click to expand...
Click to collapse
do i have unlimited tries on the pattern unlock or will it erase my data after so many failed attempts?
en11gma said:
do i have unlimited tries on the pattern unlock or will it erase my data after so many failed attempts?
Click to expand...
Click to collapse
Depends if you had that option enabled in settings, by default it is disabled
en11gma said:
omg.
my friend just seen my pattern when i unlocked my phone so i decided to change my pattern (it had been a real long time since i changed it anyway) so i did it.
i cant remember what i changed it to.
i actually changed it 2x but the first pattern i thought was too easy so i changed it again.
i didnt make it any harder as in more dots to complete the pattern but hard enough i dont remember it.
im on a s21 ultra of course.
is there a limit on how many failed attempts i can do?
so far i think im under 10 but it does make me wait 30secs alot.
if there is an unlimited amount i think i will guess it but if there is a finite i dont want to mess it up and do a factory reset or erase.
i have alot of my grandbabies pics and videos on there.
if there is a way to bypass it please tell me.
i know my google acct on computer etc... thats not a problem and that is the same acct on my phone.
Click to expand...
Click to collapse
Your only solution is too wipe your phone. So take better care next time and chalk this one up to experience
jrkruse said:
Your only solution is too wipe your phone. So take better care next time and chalk this one up to experience
Click to expand...
Click to collapse
Samsung might unlock it at their support centers yknow if they have proof of ownership
Kenora_I said:
Depends if you had that option enabled in settings, by default it is disabled
Click to expand...
Click to collapse
so how many failed attempts do i get?
en11gma said:
so how many failed attempts do i get?
Click to expand...
Click to collapse
Probably 3 then a waiting time, but it's probably more easier to take it to Samsung and get them to unlock it for you, since you own the phone they can do it.
Kenora_I said:
Samsung might unlock it at their support centers…..
Click to expand...
Click to collapse
Yea I wouldn’t hold my breath on that happening but good luck
Kenora_I said:
Probably 3 then a waiting time, but it's probably more easier to take it to Samsung and get them to unlock it for you, since you own the phone they can do it.
Click to expand...
Click to collapse
i live in the country. i dont think there is a samsung store even in my state. im in iowa in usa
Samsung can't unlock it... pretty sure.
Once you set a lock screen the security is very good, too good. Sleep on it to see if the pattern comes to you... you still remember it.
That failing, suck it up. It may have not been your fault at all, see below.
I never set a screen lock, 2x tap on/off.
Never set a a bios password.
And most importantly never encrypt data backup hdds, etc.
You are the one most likely to get locked out... lesson learned the hard way.
A firmware failure, or external forces beyond your control (high energy particles of cosmic origin can do it*) can put you in a no win situation once you set an eccess password. While if you hadn't you likely wouldn't be locked out. I had a laptop bios lock me out, the password was simple a simple "S" even years latter I remember it... but the bios doesn't!
*this isn't a joke. Flying or being at higher elevations increases the risk. While it is slight when under the protection of the ionosphere it's still a random failure factor. One high energy particle can change the value of a flash memory cell without damaging it. The data however is corrupted unless redundantly backup which is one reason why spacecraft use at least 3 redundant computers.
blackhawk said:
Samsung can't unlock it... pretty sure.
Once you set a lock screen the security is very good, too good. Sleep on it to see if the pattern comes to you... you still remember it.
That failing, suck it up. It may have not been your fault at all, see below.
I never set a screen lock, 2x tap on/off.
Never set a a bios password.
And most importantly never encrypt data backup hdds, etc.
You are the one most likely to get locked out... lesson learned the hard way.
A firmware failure, or external forces beyond your control (high energy particles of cosmic origin can do it*) can put you in a no win situation once you set an eccess password. While if you hadn't you likely wouldn't be locked out. I had a laptop bios lock me out, the password was simple a simple "S" even years latter I remember it... but the bios doesn't!
*this isn't a joke. Flying or being at higher elevations increases the risk. While it is slight when under the protection of the ionosphere it's still a random failure factor. One high energy particle can change the value of a flash memory cell without damaging it. The data however is corrupted unless redundantly backup which is one reason why spacecraft use at least 3 redundant computers.
Click to expand...
Click to collapse
omg wut ._.
Even if u hard reset, u will be asked to input your Samsung account and password, anf even with out knowing the pattern you have the option of putting in your PIN.
If you don't know your own PIN code then, something Is wrong!
death365 said:
Even if u hard reset, u will be asked to input your Samsung account and password, anf even with out knowing the pattern you have the option of putting in your PIN.
If you don't know your own PIN code then, something Is wrong!
Click to expand...
Click to collapse
It would be Google account and they said they changed their pattern and lost the combination, i also have had the same problem b4. I just used find my phone to unlock the device

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