Samsung Galaxy Active s4 keeps turning off randomly - Galaxy S 4 Active Q&A, Help & Troubleshooting

The galaxy active s4 keeps turning off randomly in my friends pocket. I'm not sure if there is an issue with the phone or maybe it's user error. If anyone has any ideas or similar issues I would really appreciate some input.
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TristanR said:
The galaxy active s4 keeps turning off randomly in my friends pocket. I'm not sure if there is an issue with the phone or maybe it's user error. If anyone has any ideas or similar issues I would really appreciate some input.
Sent from my SCH-I535 using xda app-developers app
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Does this happen only in his pocket? If it is it might be that he is somehow bumping into the power button. I know my phone does that sometimes, thought not often enough to be an issue.

Yeah it is in his pocket from what he said. But it seems to be happening far to much. Also, do you ever have any signal problems with it?
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TristanR said:
The galaxy active s4 keeps turning off randomly in my friends pocket. I'm not sure if there is an issue with the phone or maybe it's user error. If anyone has any ideas or similar issues I would really appreciate some input.
Sent from my SCH-I535 using xda app-developers app
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Click to collapse
Mine does the exact same thing. I found that it's due to the power button getting pressed and held down, it reboots the phone after around 10 seconds or so.
Oh and I have signal issues but that's due to my cell phone provider. When I was in Hawai'i using T-Mobile it was pretty much amazing.

Thanks for all the answers guys. I appreciate it.
Sent from my SCH-I535 using xda app-developers app

been having the same issues since day 1, when I first got mine it wouldn't hold a charge, it wouldn't stay on even when it was plugged in, and it would hang during charging, usually sitting around 78-77 percent, unless plugged into an AC adapter.
Earlier, when I pulled the battery, to check the IMEI or something, I popped it back in and turn the phone on, only to find I have 3% battery left? It was at ~60 when I pulled it, it was only out for about 30 seconds and the phone was only off for about 2 minutes, if that.

Related

Dead after 3 hrs

Was excited opened the box today and played with the nexus 7 for about 3 hrs. Installed some apps and download a movie. Then the screen went black and never came back. It was charging at the time. Tried holding the power button for 10 seconds and nothing. Called Google they said hold all three buttons, that did nothing. Guess I'm taking it back to game stop. Going to have to wait for another to come in. Anyone else have this issue out any ideas
cm7 atrix 4g
Nvm
Sent from my Nexus 7 using Tapatalk 2
There was another similar occurrence earlier today. Think it was from UK maybe? Most likely you'll need to call Google for RMA.
Which firmware were you running?
Google said return it to game stop. Gs said they would take it back. It was running the latest update. Bc it ran an update after I opened it
cm7 atrix 4g
Yup, I had exactly the same problem. Screen froze, flickered and then died completely. Btw, if you press the bezel around the screen is the left hand edge in portrait spongier/less robust than the rest of the device?
Sent from my Nexus S using xda app-developers app
kboya said:
Yup, I had exactly the same problem. Screen froze, flickered and then died completely. Btw, if you press the bezel around the screen is the left hand edge in portrait spongier/less robust than the rest of the device?
Sent from my Nexus S using xda app-developers app
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Yes. I noticed it a bit
Sent from my Nexus 7 using xda app-developers app
kboya said:
Yup, I had exactly the same problem. Screen froze, flickered and then died completely. Btw, if you press the bezel around the screen is the left hand edge in portrait spongier/less robust than the rest of the device?
Sent from my Nexus S using xda app-developers app
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Not enough to be noticeable.
cm7 atrix 4g
Hmm. Don't want to be "that guy" but... You only mention taking it out and playing.
Did you actually try plugging it in?
Edit: Woops, missed it on my phone. If it was charging, I'd advise you to get in touch with google. Try volume up + power for 10 seconds too though, just to be sure.
Sent from my HTC One X using xda premium
I hope mine is not faulty, it is on its way.
Similar things have happened on my Lumia 900. It has helped me to plug it in and out over and over and then try the button reset.
aklbeach said:
Installed some apps and download a movie. Then the screen went black and never came back. It was charging at the time. Tried holding the power button for 10 seconds and nothing.
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txaggies07 said:
Similar things have happened on my Lumia 900. It has helped me to plug it in and out over and over and then try the button reset.
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Click to collapse
After getting an RA from ebuyer, I now have it working again after a number of hours on charge and doing much as txaggies07 quote suggests. I think there may have been a problem that the charge wasn't going through properly yesterday, even though I plugged it in and it registered on the icon top right. Once the screen died there was no response with the usual charging icon even after disconnect and reconnect (I even tried a different mains socket!) However, since I got it to boot again I have had 2 random reboots without doing anything taxing on it.
It is kinda flaky behaviour, but maybe it is worth a shot aklbeach? At least until Monday !
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How were you charging? If by computer USB port that's probably why
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Mains socket, as stated.
Sent from my Nexus 7 using xda app-developers app
Yea I tried holding the power button for ten seconds and holding all 3 buttons like Google recommended. I already returned it to game stop. Now just waiting on another. It was plugged in to the wall charger. It was showing that it was charging and I tried plugging it in again the next day and still didn't do anything.
cm7 atrix 4g
aklbeach said:
I already returned it to game stop. Now just waiting on another.
cm7 atrix 4g
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don't worry...you'll probably have your second one before my first one ships. Good thing i pre-ordered early!
kboya said:
Mains socket, as stated.
Sent from my Nexus 7 using xda app-developers app
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So sorry to waste your time
Sent from my Galaxy Nexus using Tapatalk 2
Dead Nexus 7
aklbeach said:
Was excited opened the box today and played with the nexus 7 for about 3 hrs. Installed some apps and download a movie. Then the screen went black and never came back. It was charging at the time. Tried holding the power button for 10 seconds and nothing. Called Google they said hold all three buttons, that did nothing. Guess I'm taking it back to game stop. Going to have to wait for another to come in. Anyone else have this issue out any ideas
cm7 atrix 4g
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Click to collapse
I had a similar experience. Played with mine for about 6 hours.
Testing things, trying things out, downloading apps, etc.
Put it to sleep and was preparing for bed myself. After a few minutes
I decided to download one more app. Tried to wake it up, but it was dead!
Tried all sorts of things: long press, pressing several of the buttons, tried
to connect it to PC to see if it would be recognized -- no go
I then plugged it into the wall to charge it overnight to see if that would work (no charging icon showed up)
The next day, still dead.
Called Google Play and they are sending me a new one.
I would say pull the battery for a minute and then plug it back in a try again but i think that might void the warranty. Seriously my G2 does that when its in my pocket sometimes and pressing the power button does nothing until a pull the battery. I'm about 68% sure that pulling the battery will get it to boot again.
Honestly though any electronic device with a sealed battery should come with on of those paperclip hard reset buttons, unfortunately logic fails some time.
BrianDigital said:
So sorry to waste your time
Sent from my Galaxy Nexus using Tapatalk 2
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No worries, not a waste. I had to check myself when it died. And when it wouldn't charge (did I turn it on at the wall? Maybe the socket is broken? Has there been a power cut? Am I imagining this?) Weird thing was it came back to life after much fiddling. I now think there may have been a stray piece of plastic or similar covering a pin and blocking the feed.
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Battery drain!!!!

Damn it all. I have the infamous, random, crazy battery drain that ICS has plagued android users with. After googling i've found no permanent solutions. I'm drawing anywhere between 500mah to 2100mah without doing anything. g'ah!
Did you turn off all notifications? Did you check to see if GPS and other battery-draining services are off? My battery seems fine, and I'm on my phone all day!
Sent from my SGH-T879 using xda app-developers app
Shut your phone down and pull the battery for at least 10 seconds. Then put the battery back in a start it back up.
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wschom said:
Shut your phone down and pull the battery for at least 10 seconds. Then put the battery back in a start it back up.
Sent from my SAMSUNG-SGH-T879 using Tapatalk 2
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I know. thanks, but it didn't work for me. I tried numerous "fixes", but all are temporary fixes. Theres a bug in the ICS kernel that hasn't been fixed. I, after trying numerous methods, just left it alone for a while. Surprisingly it seems to have gone away on its own. Not sure if its something I did or not, but so far so good.
atn_chargers said:
Did you turn off all notifications? Did you check to see if GPS and other battery-draining services are off? My battery seems fine, and I'm on my phone all day!
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i'm using the mugen 5400mah extended battery.i've optimized my phone in terms of power usage and i've been quite pleased with it until i posted this. It a known bug in the ics kernel. No one knows where it stems from or how its permanently fixed, but its random. My phone, just sitting, started drawing 500mah to 2100mah out of no where. I only noticed when i looked at my phone just to check the time and saw my battery widget showing some crazy numbers. So yeah....

Stock brand new note haunted

What the hell is wrong with this thing lol, every 15 minutes or so it restarts it self or completely shuts down without any physical contact with the device and battery at good amount of charge, thanks guys and no I'm not rooted yet..
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nitrouspromonyc said:
What the hell is wrong with this thing lol, every 15 minutes or so it restarts it self or completely shuts down without any physical contact with the device and battery at good amount of charge, thanks guys and no I'm not rooted yet..
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Sounds defective. How long have you had it? I've had mine since release week and haven't experienced those issues once. I'm rooted, but still on factory stock.
May want to return it for another
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I'm going to do that today, but I don't know what is worst the phone or Tmobile customer service reps, anybody else notice how much more uneducated they have gotten about the product line they are there to help with?!?
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Welcome Nitros...... I too, experienced random reboots.... but it would only happen after I activated wifi calling..... Finally the problem went away after I replaced my SIM card
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Help me figure this out!

My phone has not always been this way. Its started in the past week. The battery seems to dive at the end of the day when I quit using it.
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Here is a second pic that failed to upload.
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Anyone? Am I the only lucky person to get the bug?
Sent from my XT1058 using XDA Premium 4 mobile app
Something... Looks like "phone" in your screen shot, is keeping your phone awake for a crazy amount of time. Solve that and you're good again. Google it.
Sent from my Moto X cell phone telephone...
it's the NSA!!!!!!!!!
I'm not sure the cause or a permanent solution. But if you see the battery dropping fast... Whether it's from "phone" or anything else.... A reboot should clear it up and you won't lose so much battery life.
That is, if you notice it dropping too fast. Sometimes you might not catch it till it's too late and you're running for a charger. Lol
Sent from my Moto X cell phone telephone...
Which ROM are you running?
Sent on my Moto X
Stock KK Rooted
Sent from my XT1058 using XDA Premium 4 mobile app
Any mods?
It's pretty obvious some app is keeping your phone awake once you have solid mobile network signal. Time for you to find out what it is.
I have Gravity box installed. That's it. last night I charged it all the way up before I went to bed. I woke up with a 50℅ loss! This time it was the media server. Whatever that is......if I look on the wakelock detector there are 1000 little things but nothing stands out. Tonight I'll do the same thing but do a reboot before I lay it to rest.
What's weird is I only get this problem when the phone is not being used. If its of any relevance I leave the WiFi on all night. And have it set to turn off when the phone sleeps.
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matt99017d said:
I have Gravity box installed. That's it. last night I charged it all the way up before I went to bed. I woke up with a 50℅ loss! This time it was the media server. Whatever that is......if I look on the wakelock detector there are 1000 little things but nothing stands out. Tonight I'll do the same thing but do a reboot before I lay it to rest.
What's weird is I only get this problem when the phone is not being used. If its of any relevance I leave the WiFi on all night. And have it set to turn off when the phone sleeps.
Sent from my Nexus 7 using XDA Premium 4 mobile app
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you should know the drill. start getting rid of apps to see if it improves. or, go reverse and start over, installing one app at a time. other posters above are right. you've got something else polling, that's causing the wake lock.
36225593
Seems like you could also just have some faulty hardware? e.g. a bad battery or charge sensor?
RoyalPeasantry said:
Seems like you could also just have some faulty hardware? e.g. a bad battery or charge sensor?
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This is something fairly new. Unless it went belly up.....I still have more testing to do, which can take a while......since it only seems to be happening when I don't use my phone.
Sent from my XT1058 using XDA Premium 4 mobile app
There is a bunch of apps to help you out
Usually i use this two
Wakelock detector
battery widget
Use those and paste a print here
Last night I left the WiFi on. Cleared all tabs in the recent and I lost only 28% .
Making progress. It was some app left running that kept it awake. Not sure what though.
Tonight I'll leave the WiFi off.
Sent from my XT1058 using XDA Premium 4 mobile app

Screen turns on in pocket

Ok Here is the deal, I heve my phone in my pocket with my bluetooth headset connected and I get a call. The screen turns on and is fully active in my pocket. This has disconnected my blue tooth, hung up on people and just made my life suck when calling on this phone. I have tested it by calling it with the sensors covered and it lights right up, then I uncover the sensor and nothing happens. So then I disconect the bluetooth and cover the sensor and the screen go out, uncover it and the screen turns back on. I have spent alot of time looking for a setting and have called Samsung but no one knows how to fix this problem. I have had every att varient since the captivate and have never had this problem. So is anyone else haveing this problem???? Thanks for the replies!!!
oneeye69 said:
Ok Here is the deal, I heve my phone in my pocket with my bluetooth headset connected and I get a call. The screen turns on and is fully active in my pocket. This has disconnected my blue tooth, hung up on people and just made my life suck when calling on this phone. I have tested it by calling it with the sensors covered and it lights right up, then I uncover the sensor and nothing happens. So then I disconect the bluetooth and cover the sensor and the screen go out, uncover it and the screen turns back on. I have spent alot of time looking for a setting and have called Samsung but no one knows how to fix this problem. I have had every att varient since the captivate and have never had this problem. So is anyone else haveing this problem???? Thanks for the replies!!!
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Wow dude I've been having the same problem! So annoying to be going up a flight of stairs and hear it making the drip sound on the unlock screen. I thought maybe it was because some notification is turning the screen in (while others don't) . Or maybe my thigh was pressing the physical button (I hate the physical button because it can be triggered by anything). Not sure about the bluetooth issue.
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sentinel79 said:
Wow dude I've been having the same problem! So annoying to be going up a flight of stairs and hear it making the drip sound on the unlock screen. I thought maybe it was because some notification is turning the screen in (while others don't) . Or maybe my thigh was pressing the physical button (I hate the physical button because it can be triggered by anything). Not sure about the bluetooth issue.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
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Same here. I have a Best Buy rubbery minimal case on mine, and I get screenshots and start S voice in my pocket. I have found a small workaround. I my instance, I always put my phone in my right pocket with Samsung logo down. This will always wake my phone when I squat down. But if I put it in my pocket Samsung logo up, it nearly never happens. Not the most ingenious of solutions, but works for me.
I ended up turning off air wake up in accessibility settings. It seemed to be turning on my phone every time I placed the phone face down on the desk or in my pocket. Had nearly 5 hours of screen on time without knowing it the other day.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
That setting is off already. I have checked everything twice!
I hate this problem! I finally bought an S-View knockoff case from China for about $20. I don't do anything worth the S-View app but the cover keeps the phone from turning on and doing accidental presses. Plus, I like the extra protection on the screen.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Ya I went to att to figure out this problem and they told me to get a S view case to stop the problem. I didn't like the idea of spending $50 on a case that I don't like but this phone is hanging up on my customers, so I got one. The good thing was they gave me 50% off and I used the isis money to pay for it. I hope they get that this is a problem and fix it soon, I need to use a different case.
My screen is always on because of my huge penis.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
Player04 said:
My screen is always on because of my huge penis.
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Wack
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Player04 said:
My screen is always on because of my huge penis.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
This should help to identify one of your issues...
Click here!
I use the Otterbox Defender series. The belt clip is perfect for using a Bluetooth headset. I never have any of the problems you're talking about.
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Opie Knievel said:
I use the Otterbox Defender series. The belt clip is perfect for using a Bluetooth headset. I never have any of the problems you're talking about.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
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Same here, it's a great case with screen protection. I hate putting my phone in my pocket, so this is perfect.
Sent from my AT&T Samsung Galaxy S5.
Ok Ill give that a try, Thanks! :good:
So does this case keep it from turning on or just from detecting touches (capacitive objects). Because seems to me like it addresses the symptom and not the issue.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
I have never noticed my screen being on when I removed it from the clip, except if someone is calling or I get a text.
Sent from my AT&T Samsung Galaxy S5.
My defender case will be here Wednesday so I will test it and see if the screen comes on in the holster. With the S case it know that the screen is closed and doesn't turn on because it is connected to the back of the phone.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
johnkirchner said:
I have never noticed my screen being on when I removed it from the clip, except if someone is calling or I get a text.
Sent from my AT&T Samsung Galaxy S5.
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Click to collapse
This is the problem though, I don't think the screen should come on in your pocket. The proximity sensor should not let the screen comes on till the phone is taken out of your pocket to keep things like what I described from happening.
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oneeye69 said:
This is the problem though, I don't think the screen should come on in your pocket. The proximity sensor should not let the screen comes on till the phone is taken out of your pocket to keep things like what I described from happening.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
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Every time I receive a text or call the screen lights up whether the sensors are covered or not.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
I switched default app to Hangouts and seemed to happen less.
Sucks though when your driving and you can hear the s5 in your pocket activating the alarm tone selection screen cuz somehow it unlocked, selected the homescreen time widget, selected an alarm, and then selected the tone option ... jfc
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Opie Knievel said:
Every time I receive a text or call the screen lights up whether the sensors are covered or not.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
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Click to collapse
Same here - really annoying. I have been forced to use the default lock screen (with pattern) due to the screen coming on when i receive a text. If I use slide unlock only, I inadvertently launch apps, change settings, etc. I interact with my phone way too much to be using a pattern every time I pull my phone out of pocket. Extremely annoying, Samsung!

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