Cant call or Recieve calls on HTC ONE Please help - One (M7) Q&A, Help & Troubleshooting

Hello everyone,
Been using my HTC One on 4.2.2 (STOCK) with no issues until suddenly two days, I could not make calls or receive calls nor send or receive text messages.
I called T-mobile technical team and complained but simcard seems to be working fine, I took out my t-mobile simcard into my iPhone and it worked perfectly no issues.
I went ahead to buy different networks simcards Three UK & 02 tried it both on my htc but still the same no signal or network, so its definitely something wrong somewhere on my HTC one.
All simcards bought and including my T-mobile simcard worked well on the iphone and not the HTC.
Which i find very strange before this happened my HTC has been working fine, please the tech geeks in the forum help me out. Has anyone encountered this problem and how did you fix it?
What I have done so far:
I have restarted or rebooted my HTC one.
I have reset and wiped my HTC to factory settings
I have done a soft reset
still no luck, I need help guys.
Everything works fine I just dont have network signal to make calls/receive/send or receive text messages, I noticed on the upright coner where the signal strength is there is an 'X' symbol included a screenshot.
Please help

Go into settings- mobile data- network operator-search networks.see if it detects your carrier... If it does, then select it
Sent from my HTC One using XDA Premium HD app

EnIXmA said:
Go into settings- mobile data- network operator-search networks.see if it detects your carrier... If it does, then select it
Sent from my HTC One using XDA Premium HD app
Click to expand...
Click to collapse
Thanks for the reply, I have tried that also countless times it finds them but does not register to t-mobile :crying:

Infoseye said:
Hello everyone,
Been using my HTC One on 4.2.2 (STOCK) with no issues until suddenly two days, I could not make calls or receive calls nor send or receive text messages.
I called T-mobile technical team and complained but simcard seems to be working fine, I took out my t-mobile simcard into my iPhone and it worked perfectly no issues.
I went ahead to buy different networks simcards Three UK & 02 tried it both on my htc but still the same no signal or network, so its definitely something wrong somewhere on my HTC one.
All simcards bought and including my T-mobile simcard worked well on the iphone and not the HTC.
Which i find very strange before this happened my HTC has been working fine, please the tech geeks in the forum help me out. Has anyone encountered this problem and how did you fix it?
What I have done so far:
I have restarted or rebooted my HTC one.
I have reset and wiped my HTC to factory settings
I have done a soft reset
still no luck, I need help guys.
Everything works fine I just dont have network signal to make calls/receive/send or receive text messages, I noticed on the upright coner where the signal strength is there is an 'X' symbol included a screenshot.
Please help
Click to expand...
Click to collapse
Okay they should be able to run technical support for you and exchange it if there is still warranty. Don't know how Tmobile UK works but that's how it works here in the states.
Sent from my HTC One using xda app-developers app

monkeypaws said:
Okay they should be able to run technical support for you and exchange it if there is still warranty. Don't know how Tmobile UK works but that's how it works here in the states.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I bought it off a friend which it does not have warranty, I tried flashing custom rom thinking this might solved the problem. I successfully unlocked the bootloader installed TWRP but I cant view my folders :crying:
Its says internal memory 0mb I read somewhere online to mount my sdcard I tried mounting it but it says unable to mount partition, I tried wiping cache none of this worked am stuck with stock.
Right now can anyone tell me how to fix this problem am having with TWRP cant view my sdcard folder, I want to flash official firmware 4.2.2. or flash a custom rom on the HTC one.
Please assist

I finally fixed the unable to mount sdcard issue with TWRP I guess the twrp I installed was faulty I made use of Hasson2000 v3.1 Tool kit it fixed it :fingers-crossed:
Now am back to square one flashing custom rom to fix my issue of unable to make or receive calls or text message, can anyone help with a direct link on this forum on How to flash Custom rom on HTC one S-ON ?
So far I have unlocked bootloader, installed TWRP 2.6.0, I know there alot of them on this forum but a noobie guide will be great thanks.

Just ad update: I have flashed Viperrom 2.6.0 now my HTC One has network and signal but I cant still make or receive calls what is really going on with HTC ONE m7?
Please if anyone has experienced this and fixed it please how did you fix this issue?

sme problem
I have exactly the same problem ice flashed new firmwares and new radios it's got me stumped

Dialer glitch / can't make calls
I'm not sure if this is the same problem, but when attempting to call someone from the stock phone dialer, I am unable to call. The phone will decide to call maybe 10-15 seconds later even if I have locked my phone. Apparently there is a bug with Skype that causes the phone to act funny when attempting to call. I had the same issue, and after ensuring the Skype service isn't running, and I am logged out of Skype, my phone dialer is no longer glitching. Worth a try before flashing, resetting phone?
You could also try completely removing skype, and all the files associated with it from your phone.
http://forums.androidcentral.com/htc-one/317283-cant-make-receive-calls.html

Related

Internet works but i can't call/get called

Well, i´ve got a serious problem.
i´ve got a milestone.
first, i could send sms and surf through the internet
but now, there´s only a red cross, where the signal stregth should be
and i cant call anybody or get calls. but i am able to surf through the internet.
i already tried to flash another rom, but it doesn't work.
(cyanogen 6.1 , stock VF, stock o2)
i´ve got an old version of the bootloader (90.74/73 one of both) , I think, but i don´t think that this is the reason for the problem.
but when i put an o2 simcard into the phone, i can call and everything, if i put in my Vodafone card, it doesn't work. even with the VF Sim from my brothers' phone. but in my HTC Magic 32B it works pretty well..
i was earlier this day able to send sms, but now not.
whats the reason? how can i fix this?
(sry for my bad english)
EDIT: added some pics
Hello there.
I think that it's the carrier settings on your mobile.
Try to change it with your OpenRecovery menu.
Sincerely, Kostas.
Sent from my Milestone using XDA App
Try flashing radio i assume germany
http://dext3r.komodin.org/baseband/Radio_3G-Germany236-update-nosign.zip
If not dext3r has other radios available
http://dext3r.komodin.org at bottom of page

your sim card does not allow connection to this network

My HTC Incredible S signal bar got cross and mobile say out service area.
When I manually try to select network it says 'sim card does not allow connection to this network'
I have installed 3,4 ROMs but same issue, tried different radios but same issue.
Also tried *#*#4636#*#* thing, turned off then on radio many times but no use.
Any help will be highly appreciated!
One thing to note is that I can connect GPRS/ EDGE and browse normally without any issue still it shows no signal, but when try to make a call it says out of service area.
Also when phone restarts it locks on to network showing signals. but as soon as i make call signals are lost.
Awaiting help..
have u put the back part (the part which u seperate the phone to remove the battery) together firmly? that happened to me and as soon as i clicked the case together it worked!
Sent from my HTC Incredible S using xda premium
Back cover is securely fixed, I have also cleaned the contacts of phone to back cover but still the same problem
awaiting help..
umartariq said:
My HTC Incredible S signal bar got cross and mobile say out service area.
When I manually try to select network it says 'sim card does not allow connection to this network'
I have installed 3,4 ROMs but same issue, tried different radios but same issue.
Also tried *#*#4636#*#* thing, turned off then on radio many times but no use.
Any help will be highly appreciated!
One thing to note is that I can connect GPRS/ EDGE and browse normally without any issue still it shows no signal, but when try to make a call it says out of service area.
Also when phone restarts it locks on to network showing signals. but as soon as i make call signals are lost.
Awaiting help..
Click to expand...
Click to collapse
Are you sure you have a SIM unlocked IncS? Sounds like it may be SIM locked.
tpbklake said:
Are you sure you have a SIM unlocked IncS? Sounds like it may be SIM locked.
Click to expand...
Click to collapse
+1 But I've never seen this before or else I'd help you out.
Sent from my Incredible S using xda premium
Sim card might have issues. Have you tried another one or sim in another phone?
Nonverbose said:
Sim card might have issues. Have you tried another one or sim in another phone?
Click to expand...
Click to collapse
I agree with this. I had this problem when i had to swap SIMs due to a plan change. Got a DOA SIM resulting in this guy's same symptoms.
itsbeertimenow said:
+1 But I've never seen this before or else I'd help you out.
Sent from my Incredible S using xda premium
Click to expand...
Click to collapse
Thank you all for the replies, BUT I have tried all 5 carriers available in my country. The behavior is same for all SIMs. I bought unlocked Inc S. There is no doubt that it is locked because this strange behavior occurred suddenly when i was using my phone as usual. No new application / ROM or anything else was installed. It just suddenly started this behavior.
I think I have to send my device to HTC. At first I was trying to resolve the issue with help of you guys because it has no warranty. I have to pay for all the repair costs.
Anyway please keep me updated if any solution is available.
I'll too inform when my phone gets repaired that what was the issue, which might help some one suffering from same problem.
Thanks!
hmm probably u shuld restore to stock b4 sending to HTC! better chance of fixing it?
Follow this guide!
http://forum.xda-developers.com/showthread.php?t=1359555
SOLVED
thank you all for the support
problem was that TELECOM REGULATORY AUTHORITY of our country blocked the set due to some misunderstanding, which was unlocked by them.
umartariq said:
thank you all for the support
problem was that TELECOM REGULATORY AUTHORITY of our country blocked the set due to some misunderstanding, which was unlocked by them.
Click to expand...
Click to collapse
HI
I have exactly the same problem than you
can you explain me how you solve it ?
Regards,
umartariq said:
I think I have to send my device to HTC. At first I was trying to resolve the issue with help of you guys because it has no warranty. I have to pay for all the repair costs.
Anyway please keep me updated if any solution is available.
I'll too inform when my phone gets repaired that what was the issue, which might help some one suffering from same problem.
Thanks!
Click to expand...
Click to collapse
so what was it?
---------- Post added at 05:44 AM ---------- Previous post was at 05:36 AM ----------
umartariq said:
thank you all for the support
problem was that TELECOM REGULATORY AUTHORITY of our country blocked the set due to some misunderstanding, which was unlocked by them.
Click to expand...
Click to collapse
what do you mean? so it was blocked by IMEI?
[Q][HELP] No Service after S-OFF & ROM installation
Hi,
I have a similar problem. My sister just bought a gently used Canadian Incredible S. It was unlocked and working fine on her carrier, Fido, but was running Gingerbread. Since the carrier doesn't offer this model, I decided to root it and install a custom ROM. I tried following THIS guide, but I rapidly ran into problems. I have to say it was my first time. First, the dev unlock failed with a simple "[ERR] Command error!!!" in fastboot. I did a search and finally realised my HBOOT was already at 1.13.0000 and that it was impossible to dev unlock. I also read that S-OFF was equivalent so I skipped the unlock and tried to flash the recovery, but that failed too. Then, I decided to skip Nonverbose's script and the RUU and use Revolutionary to S-OFF and install the recovery software. That worked so I installed Superuser, the ViperVIVO 1.3.0 ROM and did all the wipes. The phone works fine but it doesn't pick any signal. I flashed a new radio, the 11M, redid the APN settings and changed to WCDMA only with the secret code, but nothing works. I finally restored to the Gingerbread backup, but there still is no service. Any help would be greatly appreciated to understand and fix the problem.
Thank you!

[Q] Call reception problem with one phone number

She's using a Samsung Galaxy SIII, I'm using the HTC One.
We're on the same mobile network. Both of us don't have a problem with calls to/from other people; Problem happens when we call each other.
Problem: She can hear me well, but I can't hear her most of the time.
Thanks in advance for your help!
I already called up our network provider regarding this, and they've never encountered an issue like this before.
They just advised for me to try using a different phone... Couldn't believe that.
jndo10116222 said:
I already called up our network provider regarding this, and they've never encountered an issue like this before.
They just advised for me to try using a different phone... Couldn't believe that.
Click to expand...
Click to collapse
I had this very same problem, it appeared that I had blocked my girlfriend. Even though I hadn't, I could call other people they could call me and so on, nothing wrong with my girls handset either.
When I tried to call from a different handset, the problem persisted hinting at a network issue.
Got issued a new sim and it started working again.
SPK with the network again and see if you can get one sent out.
Could be that its something else too, so problem solve before you get a new sim.
Sent from my HTC One using xda premium
dladz said:
I had this very same problem, it appeared that I had blocked my girlfriend. Even though I hadn't, I could call other people they could call me and so on, nothing wrong with my girls handset either.
When I tried to call from a different handset, the problem persisted hinting at a network issue.
Got issued a new sim and it started working again.
SPK with the network again and see if you can get one sent out.
Could be that its something else too, so problem solve before you get a new sim.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Still unresolved, but thanks for your suggestion.
I was already issued a new LTE sim, but the problem still persists.
jndo10116222 said:
Still unresolved, but thanks for your suggestion.
I was already issued a new LTE sim, but the problem still persists.
Click to expand...
Click to collapse
Then try the sim in a new / different phone
Go back to stock and see if the problem persists.
If all else fails, return your phone.
dladz said:
Then try the sim in a new / different phone
Go back to stock and see if the problem persists.
If all else fails, return your phone.
Click to expand...
Click to collapse
I asked her to switch phones, and our call works perfectly fine.
Could be a problem in her microphone placement
Thanks for your help guys

[HELP] Can't Make Calls, Send Texts or use 3G!!

Recently I haven't been able to make calls, send texts or use 3G despite the fact I have full signal. I have tried both networks (WCDMA and GSM). When I first turn on the phone it says "not registered on network". As far as I'm concerned this started for no apparent reason. I'm on DMod V5 and I have been for the past few months and this started a few days ago. I haven't flashed anything strange or installed any dodgy third party apps so like I said earlier this is happening for no apparent reason. I've tried multiple things including things like reinstalling the ROM but still nothing. I'm using Vodafone UK on a GT-I8190N. Anyone else having the same problem?
Sent from my GT-N7100 using xda app-developers app
Kieran 1711 said:
Recently I haven't been able to make calls, send texts or use 3G despite the fact I have full signal. I have tried both networks (WCDMA and GSM). When I first turn on the phone it says "not registered on network". As far as I'm concerned this started for no apparent reason. I'm on DMod V5 and I have been for the past few months and this started a few days ago. I haven't flashed anything strange or installed any dodgy third party apps so like I said earlier this is happening for no apparent reason. I've tried multiple things including things like reinstalling the ROM but still nothing. I'm using Vodafone UK on a GT-I8190N. Anyone else having the same problem?
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
does your IMEI showed when dialing *#06#?
before judging on efs partition, try to flash UK I8190N vodafone stock firmware http://www.hotfile.com/dl/226420691/b4b4e19/I8190NXXAMD3_I8190NVFGAME2_VOD.zip.html
samersh72 said:
does your IMEI showed when dialing *#06#?
before judging on efs partition, try to flash UK I8190N vodafone stock firmware http://www.hotfile.com/dl/226420691/b4b4e19/I8190NXXAMD3_I8190NVFGAME2_VOD.zip.html
Click to expand...
Click to collapse
Yeah already tried it. Still nothing. Took it into Phones4U today and let them fiddle with it. After about an hour we still had no luck. So they're gonna have to send it away to get repaired and I won't see it until next Tuesday But thanks for replying, I appreciate it

[Q] Call ended before dailing starts

I bought a second hand GT-I9305. After the first boot I dicided I wanted to flash it with the CM nichtly. I first rooted the stock rom, flashed a recovery and then flashed CM. Now the problem is the I can't make calls. When I dial a number the phone responds with 'call ended' before it even starts.
I don't know if the phone worked to begin with, the first thing I did is flash it.
I've tried different roms now and reverted back to the 4.3 factory image. None of that fixed the problem. I've also tried putting to 2 or 3G only which didn't help either. My phone still shows an imei number.
I'm completely aware of the fact that I might have done something very stupid. I flashed android devices before but I'm the type of person who reads the manual when it's to late.
Does anyone have a suggestion on how to solve this problem?
I'm usint T-mobile on the EE network in the UK.
Problem still unsolved, more information
I'm giving some more information as the problem isn't solved yet.
I'm on a Pay as You Go sim that works fine in another phone (HTC Desire S). I've now also try to downgrade to 4.1.1 but still no luck. I've also tried different sims but the problem occurs with those sims as well.
The phone looks to be registered to the network, at least that's what it shows. Also, data works, I get a 3G and H+ connection,
I'm more than happy to provide more information. Any help is greatly appreciated.
SIM unlocked? Google xda sim unlock GT-i9305...
Phone not locked
Thanks for your reply. The phone is already unlocked.
IMEI blocked? If you're in UK try www.checkmend.com/uk/ it'll cost you 1.99 but might save you time & effort...

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