[Q] My WiFi keeps disconnecting when screen turns off. (Lumia 520) - Windows Phone 8 Q&A, Help & Troubleshooting

Hi,
After being an android fanboy. I decided to try out WP8, and got a lumia 520.
All is well except for one problem that is driving me up the wall. The wifi disconnects when the screen turns off. It is persistent and no matter what I do. It will disconnect as soon as the screen turns off. Due to this im always offline on viber, skype, whats app..
Yes, I have disabled battery saver, and yes I have enabled "Keep wifi on when screen times out". Even then it disconnects wifi when screen turns off.
I have done a hard reset (the one which deleted all my data) but even that did not fix the problem.
How can I fix this?
P.S. warranty is not possible as I bought this phone in UK when I went there on visit, I am now in my home country.

The "keep wifi on when the screen times out" option is the only one I know of relevant in this situation, and it should prevent this problem.
Another way to ensure WiFi stays connected is to keep the phone plugged in.
Finally, do you just not have a data plan or something? Apps and background services will general switch smoothly between WiFi and cellular data.

farazk86 said:
Hi,
After being an android fanboy. I decided to try out WP8, and got a lumia 520.
All is well except for one problem that is driving me up the wall. The wifi disconnects when the screen turns off. It is persistent and no matter what I do. It will disconnect as soon as the screen turns off. Due to this im always offline on viber, skype, whats app..
Yes, I have disabled battery saver, and yes I have enabled "Keep wifi on when screen times out". Even then it disconnects wifi when screen turns off.
I have done a hard reset (the one which deleted all my data) but even that did not fix the problem.
How can I fix this?
P.S. warranty is not possible as I bought this phone in UK when I went there on visit, I am now in my home country.
Click to expand...
Click to collapse
I have the same problem with you with lumia 720. Did you find anything to fix this?

imjustone said:
I have the same problem with you with lumia 720. Did you find anything to fix this?
Click to expand...
Click to collapse
Yeah.
It was a firmware problem. I managed to fix it by installing a fresh WP8 image using NSU for retail: you can download it from here: http://wmpoweruser.com/nokia-softwa...ilable-as-the-ultimate-bricked-phone-rescuer/

Related

[Q] NC Rooted 1.1 WiFi not reconnecting after sleep

My rooted NC 1.1 has stopped reconnecting automatically to my wifi network after sleep. It had been working fine for a while so I am not sure what changed. To get it to reconnect I either need to toggle the wifi on/off or select the network using wifi settings. After that it is fine. If I just put it to sleep and turn it back on after a minute or so it connects fine. The problem occurs after several minutes (say 10) of sleep.
I have deleted all my network connections, rebooted and then connected to my network with no change. Again this had been working fine in its current state.
I then reimaged it to a known working 1.1 image using CWR but the wifi issue remains.
This is more nuisance then anything else but it sure is annoying.
Look forward to any suggestions since I dont know what else to try.
Bob Silver
NC 1.1 rooted 1.1ghz
Ipad 3g 4.2.1
Iphone 4 IOS 4.1 jailbroken
same problem here, sometimes it works but after waiting too long it doesn't reconnect. I think after being asleep so long it just fails to refresh/rescan. Kind of silly they dont have a rescan/refresh button in the wifi settings...
You can try going into Settings/Wireless/Wifi Settings/hit the menu again and go to Advanced, set the sleep option to Never. This helps but it still shuts off the wifi after being locked for a few minutes.
The fix I use is called "SoftLocker Free" in the market. This basically prevents it from sleeping, but still allows the screen to turn off. It draws more power from the battery since the wifi stays on, but I've had good luck with it.
Strange question, but do you have AT&T? I've seen a ton of folks with non-rooted nooks have this issue on the official Barnes and Noble forum, all with Uverse.
No i am not using att.
Thanks for the tips so far.
Bob
ZTE blade has a similar issue, there's a couple of workarounds.
1. Keep the device awake when screen is off (holds wifi connection but uses battery power)
2. Automatically toggle wifi when you turn the screen back on.
I've made an app that does (1.) when you leave wifi on and turn the screen off. (similar to softlocker, but it automatically grabs the lock when wifi is left on and has other features). Search for "Advanced wifi lock"
If you want (2.) grab "Blade wifi fix".
This seems to be common among Android devices judging by the sheer volume of WiFi fix and Wifi lock applications in the market. Now, we just have to figure out which one works better with NookColor. Free would be better of course
Mine does it as well - WiFi on after waking up. Can stay awake for 10 minutes not connecting, bus as soon as I'll go to wireless settings, I can see it obtaining IP immediately. I also noticed it goes away from time to time and comes back by itself.

[Q]Update to 2.3.4 offcial version - wifi, gps, signal problems

Hello everyone,
So i upgraded my O2X like a month ago... and since then i have had issues with it...
I've upgraded to 2.3.4 from LG official updates... and since my upgrade i've got some serious issue's with my phone..
1. Alot of times i can't send any messages, and i have to retry like 2-4 times before it's working...
2. people can't call me from time to time.... it just hang's up from the person trying to call me...
3. sometimes when talking to somebody, the sound get's all wierd like a scrathing sound with other mixed wierd other sounds... it goes like that for about 5-15 seconds.. Then it stops and and often then i can't her the other person anymore... but sometimes it also goes back to normal..
4. Signal is lost sometimes... the signal bar indicates that their's no phone service.... and then comes back after like 5-15 seconds...
5. wifi aint working anymore... can't use the internet..
6. today i needed to use the gps... but when it finally has found the route i need.. it aint "updating" where im driving..... so i have to close the gps, and then start it again so i can get a update of where the car is located.. its like a "still picture" if you get me...
Please note that i have NOT done any factory reset of the phone after 2.3.4 upgrade... as it cant be true that i need to do such thing everytime an update is launched from LG just to get the phone working....
i dont have anything else installed, like CM or even rooted or anything.. its all stock rom from LG...
Anyone has some ideas or clues of how i can fix these issues?
i have met all of these issues as well. i have to add another issue,"wifi turn off automatically".
Sent from my LG-P990 using XDA App
have you been able to fix some of the issues abczhou?
abczhou said:
i have met all of these issues as well. i have to add another issue,"wifi turn off automatically".
Sent from my LG-P990 using XDA App
Click to expand...
Click to collapse
Maybe a stupid comment of me , but have you already looked at the wifi-advanced settings? because there you can switch off the "wifi power saving or sleepmode".
You should also check all settings because everything is put back to factory settings..
same freaking issues
What a fail from LG. I bought this phone recently for my wife and I was accusing her being crazy!
I changed all the settigns in wifi for battery effeciency to keept it always on no matter what! wifi keeps disconnecting at times. Even during skype calls and needs to restart wifi(deactivate->activate).
Anyone having a solution for that issues? Otherwise a custom ROM is going to solve this? And if so please propose one for simple use.
It is so FAIL from LG releasing a ROM hat does not work as it should with default values. Android is for users also, not just geeks.
SotirisBK said:
What a fail from LG. I bought this phone recently for my wife and I was accusing her being crazy!
I changed all the settigns in wifi for battery effeciency to keept it always on no matter what! wifi keeps disconnecting at times. Even during skype calls and needs to restart wifi(deactivate->activate).
Anyone having a solution for that issues? Otherwise a custom ROM is going to solve this? And if so please propose one for simple use.
It is so FAIL from LG releasing a ROM hat does not work as it should with default values. Android is for users also, not just geeks.
Click to expand...
Click to collapse
Have you done a 'factory reset' since you updated the device?
You shouldn't lose any stuff on the card, only the applications that were on the phone as such. (But better than sorry to make a backup just in case). Oh of course you will lose contacts unless they are synced with another source as well).
GPS> Make sure you leave the GPS turned on ALL the time. It won't use it unless it has too, and if you start the phone with gps turned off, it won't connect to gps properly. Wifi ? er.. perhaps you need to go into the wifi settings and have a fiddle around with the sleep mode? Or perhaps increase the screen timeout so it doesn't keep disconnecting the wifi so often?
Get a Samsung for sure!!
Scougar said:
Have you done a 'factory reset' since you updated the device?
You shouldn't lose any stuff on the card, only the applications that were on the phone as such. (But better than sorry to make a backup just in case). Oh of course you will lose contacts unless they are synced with another source as well).
GPS> Make sure you leave the GPS turned on ALL the time. It won't use it unless it has too, and if you start the phone with gps turned off, it won't connect to gps properly. Wifi ? er.. perhaps you need to go into the wifi settings and have a fiddle around with the sleep mode? Or perhaps increase the screen timeout so it doesn't keep disconnecting the wifi so often?
Click to expand...
Click to collapse
I will try this when I return from my trip. As I remember I have deactivated sleep mode of WiFi and gps is always on also.
Stay away from this suckiing LG!! Get a samsung!

[Q] Wifi & Mobile Data Issue (ICS)

Ever since upgrading to ATT ICS, my WiFi and Mobile Data connections both are turned on during the night. During the day, I don't run either. When I am at home, I use WiFi and then turn WiFi off and plug in the charger before I sleep. When I wake up in the morning, WiFi and Mobile Data are turned ON. This happens constantly for me.
The second thing I tried was not putting the phone on the charger for the night. Come the next morning, WiFi is ON but Mobile Data remained off.
Something is triggering WiFi and Mobile Data to automatically turn on. I can't seem to find the setting that is allowing this to happen.
With GB, I never had this issue. If I recall correctly, GB had a setting for the sleep period of the phone. I don't remember much else of what was adjustable in that menu and I can't remember if I set anything in there for GB and data. I cannot find anything remotely like that in ICS. ICS is bloody annoying me right now with these quirks.
I wish I could downgrade back to GB right now so I don't have to deal with data turning on during the course of the night.......
If you want to go back to gb look under the development tab for return to GB from ics. It's down a ways. Not sure what to tell you about the other issues but to try and reflash ics.
Sent from my HTC PH39100 using XDA
Try Airplane Mode
Sounds like you have some app trying to make a connection to run an update. It's turning on WiFi and/or the Mobile Data connections. I'll check mine tonight to see what happens.
Try turning on the Airplane mode when you go to bed. Hold down the power button and select the Airplane Mode option. If that doesn't keep the radios off, something is really wrong.
I sometimes use the Airplane mode at night to conserve the battery, but since you're charging, that's not an issue.
megatronisabeast said:
If you want to go back to gb look under the development tab for return to GB from ics. It's down a ways. Not sure what to tell you about the other issues but to try and reflash ics.
Sent from my HTC PH39100 using XDA
Click to expand...
Click to collapse
I found the thread. Thanks. I just need to read about unlocking the bootloader now before proceeding. The only downside of downgrading is I will lose the ICS radio which is giving me such good signal strength. Before in my room at home, I would get 1 bar, now I get 2 or 3. LULz.
brucegil said:
Sounds like you have some app trying to make a connection to run an update. It's turning on WiFi and/or the Mobile Data connections. I'll check mine tonight to see what happens.
Try turning on the Airplane mode when you go to bed. Hold down the power button and select the Airplane Mode option. If that doesn't keep the radios off, something is really wrong.
I sometimes use the Airplane mode at night to conserve the battery, but since you're charging, that's not an issue.
Click to expand...
Click to collapse
This happened since day 1 of upgrading to ICS. The only software that I installed were some games and utilities that I had on GB. I never had an issue with either data connection turning on.
I might try another flash of ICS but that would mean running it for a night without the downloaded software for a couple nights and then installing each one by one, night by night.
I can use airplane mode but not for long term. I need to be able to receive calls from work when issues arise during the 2nd and 3rd shifts.
This only happens at night. It never happens during the day which makes me believe something is happening during the phone sleep time. And there's no setting that I can find for the phone sleep time like GB. Grr.....
Why not just leave data on if u don't mind me asking. Can't be using that much data really
Sent from my HTC PH39100 using xda premium
Yep I have the same issue.
I have observed the data icon appear on the stroke of midnight. It takes three attempts to keep it off till the next time I use it, or when the damn thing turns back on at 23:59:59.
Spoke to HTC support, they advised to return it to retailer for them to examine it....WTF...lol
Regards
Paul
FPV-GT said:
Yep I have the same issue.
I have observed the data icon appear on the stroke of midnight. It takes three attempts to keep it off till the next time I use it, or when the damn thing turns back on at 23:59:59.
Spoke to HTC support, they advised to return it to retailer for them to examine it....WTF...lol
Regards
Paul
Click to expand...
Click to collapse
We have two threads on this issue of WiFi and/or Data turning on at midnight. When I first found the missing voice dialer problem, I e-mailed HTC support. They responded to my e-mail and then a member of their escalation team called me. They recognize that this is an ICS upgrade issue. Of course, they don't know when it will be fixed.
If you have not already done so, log into HTC.com, go to Support and send an e-mail describing the problem. They need as much feedback as we can give them to get HTC and/or Google to fix these problems.
I am not surprised that the ICS upgrade broke some things, but the number of things surprises me.
Check your setting. Drop the drop bar and enable Wi-Fi connection then touch the bar next to the off-on switch. Touch the icon next to the home icon on the bottom of the phone and click on advanced. See the screen shots.
vivid x2 said:
Check your setting. Drop the drop bar and enable Wi-Fi connection then touch the bar next to the off-on switch. Touch the icon next to the home icon on the bottom of the phone and click on advanced. See the screen shots.
Click to expand...
Click to collapse
Doesn't help.
Sent from my HTC Vivid
Too bad. I noticed mine came on the first night after I installed ICS. Took awhile to find the settings I posted. When I found the settings and clicked on the one in the picture I never noticed Wi-Fi come on on its own since.
So I finally got around to trying Airplane mode. WiFi still kicks on overnight while plugged in.
vivid x2 - I had that checked to "Never" and I still have WiFi and Mobile Data coming on at night.
brucegil & FPV-GT - I will submit a support email ticket. I'm surprised there aren't more of us on here that are having this issue.
syrkel - I don't want either WiFi or Mobile Data on. If I'm not using it, why have it activated? All I need during the night is 2G voice so I can respond to work issues that may arise.
Just throwing another thing to look into. Try to reset the data counter and check it every few hours to see what apps are using the wi-fi data? Some of the apps even allow you to access the app settings from there as well. Check some of the app permissions and try disabling a few apps at a time that allow changes to wi-fi settings.
what a coincidence. i was just jacking around on my phone in class and found the advanced wifi option and there is a setting to keep wifi on during sleep. it has three options: always, only when plugged in, and never. hope this helps
Try installing a juice defender. It turns off data when your screen is off automatically. Also, (maybe only in the paid versions) you can set a night schedule for it to disable connectivity for a set time automatically. I have mine disable all data connections and go to silent mode from 12:30 to 8:30.
jenkem110 said:
what a coincidence. i was just jacking around on my phone in class and found the advanced wifi option and there is a setting to keep wifi on during sleep. it has three options: always, only when plugged in, and never. hope this helps
Click to expand...
Click to collapse
I tested this last night. Before I went to bed, I turned off WiFi (Data remained on). On the WiFi advanced settings I had the Keep Wi-Fi on During Sleep setting to "Always," which is the opposite of what people here have mentioned. I plugged in the charger. However, I have my Vivid set to remain on while on the charger. So it technically never went to sleep. (Makes a nice night light.) At 2:30 a.m. when I woke up, the WiFi was not on.
Tonight I will keep the same settings, but I will not put it on the charger (I'm testing the 3400 mAh Mugen extended battery). I will see if the WiFi comes on during the night.
liquidxnitez said:
Ever since upgrading to ATT ICS, my WiFi and Mobile Data connections both are turned on during the night. During the day, I don't run either. When I am at home, I use WiFi and then turn WiFi off and plug in the charger before I sleep. When I wake up in the morning, WiFi and Mobile Data are turned ON. This happens constantly for me.
The second thing I tried was not putting the phone on the charger for the night. Come the next morning, WiFi is ON but Mobile Data remained off.
Something is triggering WiFi and Mobile Data to automatically turn on. I can't seem to find the setting that is allowing this to happen.
With GB, I never had this issue. If I recall correctly, GB had a setting for the sleep period of the phone. I don't remember much else of what was adjustable in that menu and I can't remember if I set anything in there for GB and data. I cannot find anything remotely like that in ICS. ICS is bloody annoying me right now with these quirks.
I wish I could downgrade back to GB right now so I don't have to deal with data turning on during the course of the night.......
Click to expand...
Click to collapse
I wonder if this is part of Googles data collection. I have gone through 3 vivid phones in the last 2 weeks (long story). I have seen this problem happen with no apps other than what came with the phone. My wifes phone (another vivid) does the same thing. If the phone is turned off for the night, turning the phone back on has the same results (mobile data is on). This seems to be a random problem.
When you allow Google's locaton service part of the message says that you are allowing Google to collect data even when no apps are running.
Just a thought.
I've been trying to figure out what's causing it...see my last couple posts here.
http://forum.xda-developers.com/showthread.php?t=1589724
Sent from my HTC Vivid

Disconnected...

OK say I have paired it with a Sony Xperia Z1 compact.
As soon as the screen turns off it loses connection with the phone. It still thinks it's connected (there is no cloud with a line through it on the watch face screen) and when you say ok google it tries to interpret but then I get the screen that says
disconnected and to the right is a little icon of a cloud with a line through it and underneath there are options for built-in functions like "show my steps", show me my heart rate" , etc
If I manually disconnect and reconnect using the Android Wear app on the phone it works again straight away.
Anyone else seeing this behaviour?
I had that problem right at the start. Can't remember how I fixed it
Restart both devices? Uninstall and reinstall wear app on phone? Update to latest watch firmware?
Do you have stamina activated which us turning your Bluetooth off on screen off?
Sent from my D6503 using XDA Premium 4 mobile app
skitty said:
Do you have stamina activated which us turning your Bluetooth off on screen off?
Sent from my D6503 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Hey that could be it. I do have stamina enabled because the battery in my phone is going down rapidly with the watch connected. I'll turn stamina off and see what happens. Cheers!
EDIT: I think this might be fixed now after turning off stamina mode. I'll need to test furtehr thugh. Thanks skitty
I'm still getting this quite a bit. Is anyone else still experiencing random bluetooth disconnects? It still thinks that they're connected until I try to do a google now search and then it tells me they're disconnected. I tried uninstalling the wear app on the phone and reinstalling. I also cycled bluetooth and that seems to fix it in the short term. Suggestions?
shadeofgrey said:
I'm still getting this quite a bit. Is anyone else still experiencing random bluetooth disconnects? It still thinks that they're connected until I try to do a google now search and then it tells me they're disconnected. I tried uninstalling the wear app on the phone and reinstalling. I also cycled bluetooth and that seems to fix it in the short term. Suggestions?
Click to expand...
Click to collapse
I'm pretty sure, for me, the answer was to disable stamina mode on my xperia phone. I very very rarely see the disconnected message any more.
Cycling BT also used to help for me but all that was doing was temporarily foxing the stamina setting. It always switched itself off again.
I'm having the same issues, here's my post in the general android wear help forum
"So I've searched around a bit and not really found anyone else having this issue... Is it just me or is no one complaining?
The Bluetooth connection shows to be solid on the phone "connected, running sync loop" shows in the notification bar and the little connection lost cloud is not displayed on the watch.
However, notifications will not push and if I try to initiate a voice command it spins for while and then tells me that it is "unable to reach the Google server" turning Bluetooth on and then back off will rectify the issue temporarily. And... To make things more complicated it will randomly happen a lot one day and hardly at all another day ( of course it always acts up when someone starts asking questions about the watch and wants a demo, which in turn makes you look like a gullable early adopting fool.)
I'm currently using a gear live with a nexus 5 running the latest stable build of cm11. Ive also tested with and without WiFi enabled, because I thought I noticed a correlation but there seems to be none.
Is it me? Am I doing something wrong?"
I have also tried running stock faces vs custom with no change
hasn't happened since 9:00 this morning.. today... yesterday I missed almost every notification
disconnect
Not sure if this is related or if anyone can give advice but for me (HTC one max) whenever my Samsung gear live is disconnected from phone...phone randomly restarts all by itself. Tried factory reset, was fine until I set it up again. Made sure android wear was off...just tried turning off Google now see if that helps.... Anyone else experiencing the restarts? Sorry on phone so messy post...
Woah sorry i forgot about this post. My issue was the stock kernal for cm11. When i switched to another kernal, my issue vanished.
I am having the issue where if my phone is asleep I cant do any searches. Now I know or at least I'm pretty sure that its not the watch or the app but something on the phone. Phone is a galaxy note 3 sprint version running temasek's unofficial cm12 rom. The watch is stock of course. When I get a notification the watch will happily wake up and tell me about it, but when I try to tell the watch a command with the phone sleeping is where the problem presents itself. The issue appeared after a few of the rom updates (happens even with a clean install) and I know he's a busy guy (temasek) but I would like to see if anyone here could help me figure it out to be able to provide a solution to others that are having my same issue. Any and all help is appreciated.

Nexus wifi turning itself on

It doesn't matter how many times I turn the wifi off on my nexus 6, it seems something keeps turning it back on. Im not sure how long it will take to turn back on, but I will look at my phone and notice that its back on again. It also doesn't matter what wireless AP I am by.
Is there a way to see what app, or whatever, is turning it on so that when I disable wifi, it's actually disabled until I change it otherwise?
I've been having something similar, coupled with my wifi disconnecting and reconnecting in a loop every thirty seconds. I'll notice my wifi looping like this, so I'll turn wifi off, only to have it turn back on by itself within ten seconds and start looping again. Really strange. This began about two days ago out of the blue. I haven't been able to pin it down to anything.
I'm running stock 6.0.1, Jan 2016 OTA.
therealcrazy8 said:
It doesn't matter how many times I turn the wifi off on my nexus 6, it seems something keeps turning it back on. Im not sure how long it will take to turn back on, but I will look at my phone and notice that its back on again. It also doesn't matter what wireless AP I am by.
Is there a way to see what app, or whatever, is turning it on so that when I disable wifi, it's actually disabled until I change it otherwise?
Click to expand...
Click to collapse
Just wanted to follow up so you could check if this applies in your situation.
I finally found the culprit! I decided to reboot into Safe Mode to disable all third party apps and see if it still happened. When in Safe Mode the wifi was rock solid! That told me it was some app causing my problems. So I uninstalled several apps to try to narrow it down, especially those that had been updated recently and rebooted normally. It still looped the wifi.
After banging my head against the wall, I decided to go to developer options, show running processes, and see what apps were running that could be messing with the wifi. The normal apps you would expect to be running were listed, plus the MyAccount app from StraightTalk.
Why the heck would that app be running a process? I opened the ST app and looked through it's options. Low and behold was a section called wifi management. Holy crap, this could be it! I look in that section, and it was set to manage my wifi and connect and disconnect when sufficient access points are nearby. I turned that off, closed that app, and verified in Running Processes that it was indeed gone. It was, and my wifi has been solid ever since.
Stupid, stupid app!
OH MY GOD. This has been driving me nuts. Thank you so much!

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