Hi all,
I was wondering if anyone have had issues with the phone not showing any wifi 5ghz bands?
My phone is not showing or connecting to these networks and am just wondering why? I've tryed changing the auto to 5 no luck, I've wiped the device, rebooting and have tryied chaing the channels with no luck.
My device is running ARHD22 which is 4.3 and my router is a cisco EA4500. Annoying thing is that the iPhones and laptops are picking it up. I've even changed the SID for this band to check if I could see it but the phone will only show and connect to the 2.4ghz band.
Thanks
Sent from my HTC One using xda app-developers app
HTC One Dual-SIM 5Ghz WiFi Problems
Hello,
I'm having the same issue - brand new HTC One Dual SIM running Android 4.2.2.
Will display and connect to all 2.4Ghz networks perfectly, but anything 5Ghz it won't even detect, or connect if I add them manually to the saved settings list - tried it with all the 8 APs at work and my two Ubiquiti UniFi APs (Pro & Outdoor 5G) at home and no luck.
Being a work phone they've said we've got to send it back to the supplier rather than to HTC, but this is the second phone I've had with exactly the same problem.
Called up HTC and after about an hour of troubleshooting everything involved until they believed me, they said there wasn't anything they could think of - but it's a little weird for two to have the same problem right out of the box!
Apart from hard reset, wipe cache partition and safe mode - anything else anyone can suggest could fix it?
Regards,
iamacarpetlicker
wadyas said:
Hi all,
I was wondering if anyone have had issues with the phone not showing any wifi 5ghz bands?
My phone is not showing or connecting to these networks and am just wondering why? I've tryed changing the auto to 5 no luck, I've wiped the device, rebooting and have tryied chaing the channels with no luck.
My device is running ARHD22 which is 4.3 and my router is a cisco EA4500. Annoying thing is that the iPhones and laptops are picking it up. I've even changed the SID for this band to check if I could see it but the phone will only show and connect to the 2.4ghz band.
Thanks
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Sorry, yes ARHD 53 isn't compatible with dual-SIM. But my Single SIM even on stock unrooted could easily pick up 5GHz bands
raghav kapur said:
My One on all Sense ROMs perfectly works on 5GHz bands. But Google Play roms don't play well. Update to ARHD 53 and try. 22 is REALLY outdates\d
Click to expand...
Click to collapse
Please edit your post!!
ARHD 53.0 is not compatible with Dual-SIM HTC One M7
Just an update on the issue if anyone is having the same problems.
We had our 4th Dual SIM handset delivered today (from a completely different supplier and production batch) which still had the same issue, unable to locate 5Ghz networks and unable to even attempt to connect to them.
We also noticed during debugging that if you switch to 5Ghz only in the menu and go back, it'll be unable to find any networks, but if you then turn the WiFi off and on again, it'll then show you a random selection of 2.4Ghz networks, even though the radio should be in 5Ghz only mode.
Because these are company owned devices to be used as work phones, we can't use custom ROMs.
I've been on the phone with HTC a lot today and after finding the support desk were no help, the comany I work for got me in touch with the Corporate Sales Manager over there and we had a conference call with their tech team.
They said it appears to be a software fault affecting all handsets of this model, but are unable to confirm if it is with all 5Ghz access points (we've only tested with Ubiquiti and Apple APs) as they seem to think it works for them in the lab.
We are getting shipped two debug handsets on Monday, one running 4.2.2 they have tested in their lab and one with the latest official 4.4 ROM that they said is due for release next week, to test before release to see if it resolves the issue.
Will post the results hopefully on Tuesday.
iamacarpetlicker said:
Just an update on the issue if anyone is having the same problems.
We had our 4th Dual SIM handset delivered today (from a completely different supplier and production batch) which still had the same issue, unable to locate 5Ghz networks and unable to even attempt to connect to them.
We also noticed during debugging that if you switch to 5Ghz only in the menu and go back, it'll be unable to find any networks, but if you then turn the WiFi off and on again, it'll then show you a random selection of 2.4Ghz networks, even though the radio should be in 5Ghz only mode.
Because these are company owned devices to be used as work phones, we can't use custom ROMs.
I've been on the phone with HTC a lot today and after finding the support desk were no help, the comany I work for got me in touch with the Corporate Sales Manager over there and we had a conference call with their tech team.
They said it appears to be a software fault affecting all handsets of this model, but are unable to confirm if it is with all 5Ghz access points (we've only tested with Ubiquiti and Apple APs) as they seem to think it works for them in the lab.
We are getting shipped two debug handsets on Monday, one running 4.2.2 they have tested in their lab and one with the latest official 4.4 ROM that they said is due for release next week, to test before release to see if it resolves the issue.
Will post the results hopefully on Tuesday.
Click to expand...
Click to collapse
i know this is probably not the case, but just in case: http://android-revolution-hd.blogspot.com/2014/02/how-to-fix-wi-fi-htc-one.html
try with 5 characters or less.
Thanks for the reply nkk71.
Doing that along with renaming the Bluetooth too then rebooting the device was one of their debugging steps on the phone earlier, but still no joy .. Appreciate the suggestion though!
iamacarpetlicker said:
Thanks for the reply nkk71.
Doing that along with renaming the Bluetooth too then rebooting the device was one of their debugging steps on the phone earlier, but still no joy .. Appreciate the suggestion though!
Click to expand...
Click to collapse
how about changing channel number?
Yes they suggested it could be something to do with the channel, but so far we've tested:
Indoor at work (Ubiquiti UniFi Pro): 140
Indoor at home (Ubiquiti UniFi Pro): 136
Outdoor at home (Ubiquiti UniFi Outdoor 5G): 128
Test Network at Home (Apple AirPort Extreme): 100
Which according to goo.gl/azMC91 are all in Band B of the 5Ghz spectrum and require DFS compliance.
But the strange thing being, my personal HTC One X connects to all the networks perfectly fine - and in the case of the work APs, we've got ~40 other devices connected on 5Ghz as we use it exclusively, half of those being Android phones, so I guess if it doesn't support those channels, that's kind of a bug in itself?
iamacarpetlicker said:
Yes they suggested it could be something to do with the channel, but so far we've tested:
Indoor at work (Ubiquiti UniFi Pro): 140
Indoor at home (Ubiquiti UniFi Pro): 136
Outdoor at home (Ubiquiti UniFi Outdoor 5G): 128
Test Network at Home (Apple AirPort Extreme): 100
Which according to goo.gl/azMC91 are all in Band B of the 5Ghz spectrum and require DFS compliance.
But the strange thing being, my personal HTC One X connects to all the networks perfectly fine - and in the case of the work APs, we've got ~40 other devices connected on 5Ghz as we use it exclusively, half of those being Android phones, so I guess if it doesn't support those channels, that's kind of a bug in itself?
Click to expand...
Click to collapse
How about non-dual-sim HTCs?
PS: i'm just throwing ideas out.... nothing concrete !! (otherwise i would have said so)
That's ok, help greatly appreciated.
Like I said, my One X works great on those networks - as for a more similar matched HTC One (non-dual-sim), I know our Directors all had them when they first came out and they definitely worked as we've been using 5Ghz exclusively on those APs for some time now and I'd have had a lot of ear ache if they didn't, but I haven't seen them using them in a long time and they could possibly have been pre-release handsets given as gifts if that could make any difference, so couldn't confirm for the latest firmware updates / model revisions.. I'll have to see if our returns department has one I can borrow on Monday to test and confirm.
I'm hoping it is just a software thing and the 4.4 ROM they're shipping us to test next week will fix, as I read a few posts that the HTC One did originally have a few problems with 5Ghz when that was on 4.2.2, fixed by an upgrade to 4.3 which obviously never made it to the Dual SIM.. It was a little hard to tell from the post descriptions if the problem was indeed the same or not.
Hello,
We've been having internet troubles so I couldn't post the update on Monday, but good news.
Got in on Monday to a message from HTC - they decided over the weekend that rather than shipping me the debug phones to test, they had released the 4.4 OTA update that morning to everybody with a Dual-SIM handset and to just try updating it.
I asked them if they could test it their end before shipping the handsets out to me, so I can only assume they realised it was a problem - or they were just ready with the update - who am I to speculate.
Installed the update and the 5Ghz WiFi now works perfectly - shows up in the list and connects as expected with speeds that are stunning!
Seeing as all phones still come with 4.2.2 out of the box, you'll either need working 2.4Ghz WiFi to download the update (which was hard for us) or support did send me a link to a Windows based updater program to update the phone via USB. They said I'm not allowed to share, but I guess they'd provide it if you called up and asked for it.
You say your phone connects on the 5GHz network, but have you seen if it's connecting on the 802.11N or the 802.11AC network?
My ONE will connect on the N network on 5GHz, but not the AC network.
I've tried Auto channel selection and manually assigning channels, still no go with the AC network.
iamacarpetlicker said:
Hello,
We've been having internet troubles so I couldn't post the update on Monday, but good news.
Got in on Monday to a message from HTC - they decided over the weekend that rather than shipping me the debug phones to test, they had released the 4.4 OTA update that morning to everybody with a Dual-SIM handset and to just try updating it.
I asked them if they could test it their end before shipping the handsets out to me, so I can only assume they realised it was a problem - or they were just ready with the update - who am I to speculate.
Installed the update and the 5Ghz WiFi now works perfectly - shows up in the list and connects as expected with speeds that are stunning!
Seeing as all phones still come with 4.2.2 out of the box, you'll either need working 2.4Ghz WiFi to download the update (which was hard for us) or support did send me a link to a Windows based updater program to update the phone via USB. They said I'm not allowed to share, but I guess they'd provide it if you called up and asked for it.
Click to expand...
Click to collapse
OneCheekyDevil said:
You say your phone connects on the 5GHz network, but have you seen if it's connecting on the 802.11N or the 802.11AC network?
My ONE will connect on the N network on 5GHz, but not the AC network.
I've tried Auto channel selection and manually assigning channels, still no go with the AC network.
Click to expand...
Click to collapse
I found that on the ac network the htc one m8 will only connect when signal is broadcast on channels 32 26 or 40.
Try it out and see if you have any success
Related
Hey guys,
So I just got my brand-spanking new HTC One today. I upgraded from the Evo LTE, and I already love it.
But there's one thing that has been really frustrating to me for the few hours I've owned this phone... It has major WiFi issues.
My One can see the WiFi network, can connect to it, but wont give an internet connection! It's so frustrating!
My Evo LTE, being connected to the same WiFi network, connects to the internet with no problem at all.
A temporary fix is to turn off the WiFi radio, then turn it back on. As a result, I would connect to the internet for a minute or so, then it would disconnect from the internet (it's still connected to my WiFi network, and it recognizes it, and it gives no messages about the connection suggesting that something is wrong with my router/connection).
I changed the frequency bands, but they all have the same issue. I have enabled "Best Wi-Fi performance" and "Keep Wi-Fi on during sleep."
I've also reseted my router numerous times... No luck.
Is anyone else having this issue, or did I just get a lemon? Can anyone think of a possible solution?
Thanks!
no issues here with my one and my netgear r6300 ac router.
Wi-Fi has been fantastic for me on my one. My evo LTE if you remember had the issue of wi-fi just shutting off after the phone was asleep. That was fixed in an update but even after that was fixed my evoLTE would show it's connected but data would not work. So I would have to toggle it on & off. I also had an issue with my sense widget not working and getting stuck. I was really starting to dislike the evoLTE because of it since your notifications quit working if your wi-fi was not connected correctly. I put up with crappy wi-fi for almost a year, mainly because I knew if I took it into Sprint they would say everything works perfect I just didn't wanna deal with. I know it's extremely frustrating to not have your wi-fi work correctly. My advice see if you can get a hold of another HTC one to test side by side. If it's a hardware issue you should get it swapped. You could also try hard resetting. I use a a WRT54GL with tomato at home and a Asus N66U at work, both have performed awesome with my one.
I have _exactly_ the same issue with my One. I have no idea if it's a software or a hardware problem. Tried a hard reset just yet, but it didn't seem to make a difference.
Really frustrating indeed, since the One is not very good available in the Netherlands yet, so if I return it, I might have to wait a few weeks to get a new one. I've tried it with at least 6 completely different WiFi networks, but the problem occurs with every one of them.
Only issue I have had with the WiFi thus far is it doesn't seem to have the pickup up range compared to my other phones and tablets.
WiFi on mine is insanely crazy! Picks up signal way better than any other device I've ever owned. Might be the kernel I'm running. Try it out! Look in the original dev thread.
Sent From My HTC One, On The Now Network From Sprint!
thecreative121 said:
Only issue I have had with the WiFi thus far is it doesn't seem to have the pickup up range compared to my other phones and tablets.
Click to expand...
Click to collapse
I've noticed this as well. Areas in my office where I could get a decent wifi signal with my 3D I am dropping wifi completely with the One.
Router brand/model? Firmware version? WEP/WPA/Open? 2.4Ghz, 5Ghz or dual band? Channel (more relevant on 2.4 than 5)?
Does your phone get a valid IP? Check on the phone itself then the router under DHCP (assuming normal configuration, IP should begin 192.168.*.*)
Can you ping any internal node (ie your router) or external node (ie google.com or the IP to google)?
If your router has WEP/WPA enabled, switch it to Open solely for testing the connection.
Sent from my HTCONE using xda app-developers app
StrikkerXX said:
Hey guys,
So I just got my brand-spanking new HTC One today. I upgraded from the Evo LTE, and I already love it.
But there's one thing that has been really frustrating to me for the few hours I've owned this phone... It has major WiFi issues.
My One can see the WiFi network, can connect to it, but wont give an internet connection! It's so frustrating!
My Evo LTE, being connected to the same WiFi network, connects to the internet with no problem at all.
A temporary fix is to turn off the WiFi radio, then turn it back on. As a result, I would connect to the internet for a minute or so, then it would disconnect from the internet (it's still connected to my WiFi network, and it recognizes it, and it gives no messages about the connection suggesting that something is wrong with my router/connection).
I changed the frequency bands, but they all have the same issue. I have enabled "Best Wi-Fi performance" and "Keep Wi-Fi on during sleep."
I've also reseted my router numerous times... No luck.
Is anyone else having this issue, or did I just get a lemon? Can anyone think of a possible solution?
Thanks!
Click to expand...
Click to collapse
Had the exact same problem. Only thing that fixed it was switching my router encryption from WPA to WEP. Works like a charm now. Best of luck.
Sent from my HTCONE using xda app-developers app
Same problem and my solution
I had the same problem. Finally I tried to reset the phone without putting all my google-account info back. Then the wifi works fine. After that a Added my google-account and can enjoy my new HTC one. The phone is really good!
Note that in this way I didn't get all my setting back from my google account (like access points), but at it is working!
StrikkerXX said:
Hey guys,
So I just got my brand-spanking new HTC One today. I upgraded from the Evo LTE, and I already love it.
But there's one thing that has been really frustrating to me for the few hours I've owned this phone... It has major WiFi issues.
My One can see the WiFi network, can connect to it, but wont give an internet connection! It's so frustrating!
My Evo LTE, being connected to the same WiFi network, connects to the internet with no problem at all.
A temporary fix is to turn off the WiFi radio, then turn it back on. As a result, I would connect to the internet for a minute or so, then it would disconnect from the internet (it's still connected to my WiFi network, and it recognizes it, and it gives no messages about the connection suggesting that something is wrong with my router/connection).
I changed the frequency bands, but they all have the same issue. I have enabled "Best Wi-Fi performance" and "Keep Wi-Fi on during sleep."
I've also reseted my router numerous times... No luck.
Is anyone else having this issue, or did I just get a lemon? Can anyone think of a possible solution?
Thanks!
Click to expand...
Click to collapse
theo.hendriksen said:
I had the same problem. Finally I tried to reset the phone without putting all my google-account info back. Then the wifi works fine. After that a Added my google-account and can enjoy my new HTC one. The phone is really good!
Note that in this way I didn't get all my setting back from my google account (like access points), but at it is working!
Click to expand...
Click to collapse
OMG, you saved my life. This was it!
I have issues on Wi-Fi with my one where with my Samsung glide no problems . I have a Belkin router wireless N and it normally works fine but with the one I get occasional drops and reconnects. Anyone else have this issue. I am on stock rogers. My Wi-Fi has security enabled as well.
******************************
HTC ONE (Stock so far) Just got 2013-04-21
Samsung Captivate Glide
Installed:
CWMR5x_i927_recovery.tar.md5
ICS 4.0.4 LiteRom 0.9.0
LiteKernel
So nobody else has issues with their one and WIFI? It just works perfectly?
******************************
HTC ONE (Stock so far) Just got 2013-04-21
Samsung Captivate Glide
Installed:
CWMR5x_i927_recovery.tar.md5
ICS 4.0.4 LiteRom 0.9.0
LiteKernel[/QUOTE]
Did you turn on Power Saver and Sleep Mode? Click the Power Saver mode in the Power menu in Settings. You can select what Power Saver controls. Untick Data Connection, and if you want, turn off Sleep Mode as well.
I have noticed some issued. I have the developer edition and upgraded from a nexus 4. There seems to be issues with the One releasing wifi and reconnecting to data or vice versa.
In some cases, i know i am clearly out of range for a wifi network, such as the top floor of my office, yet it picks it up and connects without data since i assume i am out of range. For now i just manually control it as its pretty rare, but fir sure not something i have ever experienced before.
Sent from my HTC One using xda premium
v0yeur said:
I have noticed some issued. I have the developer edition and upgraded from a nexus 4. There seems to be issues with the One releasing wifi and reconnecting to data or vice versa.
In some cases, i know i am clearly out of range for a wifi network, such as the top floor of my office, yet it picks it up and connects without data since i assume i am out of range. For now i just manually control it as its pretty rare, but fir sure not something i have ever experienced before.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Agreed this is what I am seeing.I have disabled power saving and the other option to turn off data when sleeping and yet periodically the wifi just drops as I am viewing some wifi video streaming. It is weird I switch off the WiFi and use data and all is fine. I do not know if it is an incompatibility with my router. That's why I posted here to see if anyone else is seeing similar issues.
Also is there a way to set a manual Ip? was wondering if that may help as have heard issues of other phones having issues with DHCP via wifi.
dudejb said:
Agreed this is what I am seeing.I have disabled power saving and the other option to turn off data when sleeping and yet periodically the wifi just drops as I am viewing some wifi video streaming. It is weird I switch off the WiFi and use data and all is fine. I do not know if it is an incompatibility with my router. That's why I posted here to see if anyone else is seeing similar issues.
Also is there a way to set a manual Ip? was wondering if that may help as have heard issues of other phones having issues with DHCP via wifi.
Click to expand...
Click to collapse
I ordered a new AC router and will see if that works better and if I still get wifi drops. I am hoping it is my old cheap router giving me issues.
dudejb said:
I ordered a new AC router and will see if that works better and if I still get wifi drops. I am hoping it is my old cheap router giving me issues.
Click to expand...
Click to collapse
Well I got the ASUS RT-AC66U and now the Wireless 2.4GHZ works great but the phone will not connect at 5Ghz, so much for AC that only operates at that frequency. I heard other people are having this issue as well from my searches on this forum and the web. Kind of sucks that my router has the latest firmware and still has this issue with this phone. I did notice that there was a beta firmware on Asus's site but I am iffy on trying a Beta Firmware on my Router when all other devices are working great and so is the phone on the 2.4ghz. Great range with this router as well. Sucks that I can not use the 5Gz on the phone though. Tried on 2 other Devices that support 5Gz and it is working great on them. I gave 2 different names for the 2.4Ghz and the 5Ghz to tell them apart, but no go on this phone.
JB
here's my take on the whole wifi thing with htc one. either the wifi chip is too picky or it's too new for the older routers. i couldn't get a wifi to stay connected using my old D-Link DIR-655 router from years ago. All other devices had no problems except this phone so that's a bummer. I then picked up the Asus RT-AC66U and immediately flashed the latest beta firmware. Performance and range is flawless on the 2.4GHz band for this router. 5GHz works as well if i'm close but it just doesn't have the range of the 2.4GHz for this phone so I've been sticking with 2.4GHz.
I actually wanted the just announced RT-AC68U but couldn't wait any longer as there's no eta on the release for it.
dorezen said:
here's my take on the whole wifi thing with htc one. either the wifi chip is too picky or it's too new for the older routers. i couldn't get a wifi to stay connected using my old D-Link DIR-655 router from years ago. All other devices had no problems except this phone so that's a bummer. I then picked up the Asus RT-AC66U and immediately flashed the latest beta firmware. Performance and range is flawless on the 2.4GHz band for this router. 5GHz works as well if i'm close but it just doesn't have the range of the 2.4GHz for this phone so I've been sticking with 2.4GHz.
I actually wanted the just announced RT-AC68U but couldn't wait any longer as there's no eta on the release for it.
Click to expand...
Click to collapse
I used to have a Belkin Wifi-N router cost me about 40$ on sale and it used to work with my old Samsung but could not connect and stay connected on my One (Single was not to strong on top floor of house as well). It kept dropping WIFI after a few minutes on One and was really annoying. The RT-AC66U works great at the 2.4Ghz and I am tempted to try the Beta Firmware that you are using but I hear it slightly drops the range on the 2.4Ghz and all my other devices (WD-TVlive) are working great streaming 1080P from 3 floors up (Routers in Basement). Question for you, since you flashed the Beta firmware and can connect at 5Ghz are you hitting the 400Mb speed when you connect at close range. If you click on your connected network on phone it shows you the connection speed.
dudejb said:
I used to have a Belkin Wifi-N router cost me about 40$ on sale and it used to work with my old Samsung but could not connect and stay connected on my One (Single was not to strong on top floor of house as well). It kept dropping WIFI after a few minutes on One and was really annoying. The RT-AC66U works great at the 2.4Ghz and I am tempted to try the Beta Firmware that you are using but I hear it slightly drops the range on the 2.4Ghz and all my other devices (WD-TVlive) are working great streaming 1080P from 3 floors up (Routers in Basement). Question for you, since you flashed the Beta firmware and can connect at 5Ghz are you hitting the 400Mb speed when you connect at close range. If you click on your connected network on phone it shows you the connection speed.
Click to expand...
Click to collapse
unfortunately with the beta firmware on 5GHz band, the fastest i am able to connect with this phone is around 87Mbps and it still feels slow compared to 2.4GHz. mind you this is me checking the speed by standing right next to the router with my phone. on 2.4GHz the fastest speed i can get is 72Mbps but the range is great. i hope asus is able to release newer firmware that will help increase the speed and range of this router at 5GHz but it's probably not possible. i still think it's the AC chipset/driver in this phone that's preventing the wireless from achieving maximum speed. in comparison, my dell latitude notebook is able to connect at 450Mbps at 5GHz with on wireless N. THat's with the intel wifi chipset which has always been imo the best in compatibility and performance. i look forward to the day when i can rock a smartphone with intel all in one chipset.
I am also connected at 72mb and at 2.4ghz it connects great. I am going to leave it like this. I find the range on the Asus router is amazing. It sure beats all other routers.
Recently got an HTC One M7, and love the phone, but after firing it up on its wireless connection, I began noticing that my wireless network seems to be dropping its connection quite frequently. Upon closer inspection and reflection, this is not a new occurrence, but in our iPhone 4, iPad 1, HTC Evo 4G, ROKU XS, and several other OLDER wireless products household (albeit all on wireless N), I never noticed the disconnects as much as I do with the brand new phone now added to the network. I initially noticed the intermittent disconnect problems begin in earnest about four months ago and put them down to the usual crap-tastic service from Comcast, especially since we have had several full outages in recent months while they performed "service" in the area. I have a D-Link Gamerlounge DGL-4500 router and a Motorola Surfboard SB6120 modem. The firmware on the router is as up to date as it can be, and I have factory reset the phone twice, as well as applied all software updates.
So, here is my question...can a new piece of equipment like an HTC One place such a significant increase in demand on a potentially failing wireless radio portion of a router that it really magnifies the problem? I can stream movies over ROKU with no noticeable issues, but using the One in the Google Play store or the Blink Feed will send my router offline in about two minutes or less of use. My router logs show that each time I try to use the One wirelessly, I get the following message: "[INFO] Wireless system with MAC address XXXXXXX disconnected for reason: Received Deauthentication". This is not the only time I get this message though. I get it seemingly out of the blue as well. I have contacted Comcast, and they insist, as usual, that it is my router. In this case, they may be correct, since I do understand that the wireless portion of a router can go bad long before the wired portion. I did already order a new ASUS RT-AC66U router and a Zoom 5341J Modem, since it is probably time to do so based on the number of unmentioned wireless products that we use. But, can the new phone place such a load on the network? We have always been power networks users as it is, so what on earth would a little ity-bitty cell phone add to the mix? Hopefully, the new phone's wireless radio isn't defective too. My concern is to decide whether I need to trade this phone in ASAP while I still can. I already had a horrible experience in the past with Sprint and my HTC Evo 4G that I was stuck with. Thanks in advance for any input for a noob to the forums.
Wicked_Girl said:
Recently got an HTC One M7, and love the phone, but after firing it up on its wireless connection, I began noticing that my wireless network seems to be dropping its connection quite frequently. Upon closer inspection and reflection, this is not a new occurrence, but in our iPhone 4, iPad 1, HTC Evo 4G, ROKU XS, and several other OLDER wireless products household (albeit all on wireless N), I never noticed the disconnects as much as I do with the brand new phone now added to the network. I initially noticed the intermittent disconnect problems begin in earnest about four months ago and put them down to the usual crap-tastic service from Comcast, especially since we have had several full outages in recent months while they performed "service" in the area. I have a D-Link Gamerlounge DGL-4500 router and a Motorola Surfboard SB6120 modem. The firmware on the router is as up to date as it can be, and I have factory reset the phone twice, as well as applied all software updates.
So, here is my question...can a new piece of equipment like an HTC One place such a significant increase in demand on a potentially failing wireless radio portion of a router that it really magnifies the problem? I can stream movies over ROKU with no noticeable issues, but using the One in the Google Play store or the Blink Feed will send my router offline in about two minutes or less of use. My router logs show that each time I try to use the One wirelessly, I get the following message: "[INFO] Wireless system with MAC address XXXXXXX disconnected for reason: Received Deauthentication". This is not the only time I get this message though. I get it seemingly out of the blue as well. I have contacted Comcast, and they insist, as usual, that it is my router. In this case, they may be correct, since I do understand that the wireless portion of a router can go bad long before the wired portion. I did already order a new ASUS RT-AC66U router and a Zoom 5341J Modem, since it is probably time to do so based on the number of unmentioned wireless products that we use. But, can the new phone place such a load on the network? We have always been power networks users as it is, so what on earth would a little ity-bitty cell phone add to the mix? Hopefully, the new phone's wireless radio isn't defective too. My concern is to decide whether I need to trade this phone in ASAP while I still can. I already had a horrible experience in the past with Sprint and my HTC Evo 4G that I was stuck with. Thanks in advance for any input for a noob to the forums.
Click to expand...
Click to collapse
It is most likely an incompatibility between the DGL-4500 and the wifi radio used in the One. I don't think your One is defective. There are a few (mostly older) routers that seem to have a problem with the radio used in the One (and some other wireless devices as well). I had a DGL-4300 that had the same problem with a specific laptop, and only replacing the router with a different model fixed it. I see that the last firmware update for your model was about 3 years ago so its probably time to upgrade anyway.
Replacing the wireless router will fix the problem. Your modem is fine and you didn't need to order a new one (the Moto SB6120 is much more solid than a Zoom anything).
Cheers!
Thanks for taking the time to answer my question. I was really scratching my head, having a gut instinct that your answer was going to be the case, but not knowing enough about networking to be certain. The One is a beautiful phone. My next task will be to spend many hours reading the XDA forums to learn about how to root it and install a custom ROM. I need to reclaim any memory I can from the crap software installed by Sprint that I will never use (including Facebook...sheesh).
BTW, I ordered the Zoom modem based on several things. One was the reviews of many Comcast users experiencing many of my current symptoms who also own my Motorola SB6120. It is also listed as one of Comcast's approved modems for the next tier of service when we decide to get it. Based on what you have said, I may just try the router swap first and see what happens there. That would save me some bucks! Thanks so much again!
kwolf said:
It is most likely an incompatibility between the DGL-4500 and the wifi radio used in the One. I don't think your One is defective. There are a few (mostly older) routers that seem to have a problem with the radio used in the One (and some other wireless devices as well). I had a DGL-4300 that had the same problem with a specific laptop, and only replacing the router with a different model fixed it. I see that the last firmware update for your model was about 3 years ago so its probably time to upgrade anyway.
Replacing the wireless router will fix the problem. Your modem is fine and you didn't need to order a new one (the Moto SB6120 is much more solid than a Zoom anything).
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Click to collapse
I can confirm intermittent resetting issues after connecting an AT&T HTC One to the DGL 4500. I wonder if the DGL 5500 (due out 8/1) will suffer the same problems.
You know what's odd about that, I have a Linksys WRT54G2 that is having intermittent problems with disconnecting from the internet overnight. It happened last night. When I woke up, my phone was connected to WiFi, but I had no connection. Each time, I have to go out to the living room and power cycle the router to get my internet back. Same issue?
Wicked_Girl said:
Recently got an HTC One M7, and love the phone, but after firing it up on its wireless connection, I began noticing that my wireless network seems to be dropping its connection quite frequently. Upon closer inspection and reflection, this is not a new occurrence, but in our iPhone 4, iPad 1, HTC Evo 4G, ROKU XS, and several other OLDER wireless products household (albeit all on wireless N), I never noticed the disconnects as much as I do with the brand new phone now added to the network. I initially noticed the intermittent disconnect problems begin in earnest about four months ago and put them down to the usual crap-tastic service from Comcast, especially since we have had several full outages in recent months while they performed "service" in the area. I have a D-Link Gamerlounge DGL-4500 router and a Motorola Surfboard SB6120 modem. The firmware on the router is as up to date as it can be, and I have factory reset the phone twice, as well as applied all software updates.
So, here is my question...can a new piece of equipment like an HTC One place such a significant increase in demand on a potentially failing wireless radio portion of a router that it really magnifies the problem? I can stream movies over ROKU with no noticeable issues, but using the One in the Google Play store or the Blink Feed will send my router offline in about two minutes or less of use. My router logs show that each time I try to use the One wirelessly, I get the following message: "[INFO] Wireless system with MAC address XXXXXXX disconnected for reason: Received Deauthentication". This is not the only time I get this message though. I get it seemingly out of the blue as well. I have contacted Comcast, and they insist, as usual, that it is my router. In this case, they may be correct, since I do understand that the wireless portion of a router can go bad long before the wired portion. I did already order a new ASUS RT-AC66U router and a Zoom 5341J Modem, since it is probably time to do so based on the number of unmentioned wireless products that we use. But, can the new phone place such a load on the network? We have always been power networks users as it is, so what on earth would a little ity-bitty cell phone add to the mix? Hopefully, the new phone's wireless radio isn't defective too. My concern is to decide whether I need to trade this phone in ASAP while I still can. I already had a horrible experience in the past with Sprint and my HTC Evo 4G that I was stuck with. Thanks in advance for any input for a noob to the forums.
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Very interesting, and very similar to a problem I was having until recently. I kept losing my internet connection several times/day. I logged into the router and disabled WPS; problem solved. I recently moved to an apartment where there could be a lot of WPS seeking devices (including my HTC One) that were trying to connect to it. I won't get too technical, but disabling WPS solved my problems. Frankly, I'm not a fan of WPS anyway. It might be something for you to look at though.
Interesting to see such a post, I was using video call last time on my laptop and noticed horrible video quality, and turning off my phone's WiFi seemed to help a lot. I'm still trying to determine which to blame, I thought the QoS device I set up might have clogged the bandwidth before.
The "fix" for me that I saw on another thread on this site was setting it to transmit on 802.11 G standard only. No more intermittent router resets.
bsmith427 said:
The "fix" for me that I saw on another thread on this site was setting it to transmit on 802.11 G standard only. No more intermittent router resets.
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While setting the router to wireless G only definitely fixes the problem, I did not buy high end gaming routers only to "cripple" them by using only wireless G. That ain't gonna happen. My DGL-4500 Gamerlounge router was specifically designed with gamers in mind, and it was definitely awesome. The ASUS RT-AC66U that I just replaced the 4500 with is another high end router. I am not dropping the signal at all in such a way as to be noticeable now, but looking through the logs carefully shows an occasional very quick drop every so often. It is curious, because my HTC Evo 4G started out with wireless N and then Sprint updated the software about six months after I bought it and removed the wireless N capability completely. That really pissed me off, let me tell you. So, to have wireless N problems still, with an HTC phone and Sprint, makes me highly suspicious. I would be curious to know if AT&T HTC One owners have the same trouble. I am willing to bet money they do not. Oops! Scratch that. I see an AT&T HTC One user above saying they have the same problem. Guess I cannot blame Sprint just yet.
I do appreciate your input though. I do not want to sound ungrateful in my above response. Another upcoming project for me will be to root my HTC Evo and see if I can restore the wireless N. then, I will just see if there is a problem with that radio. If not, I can place the blame squarely on whatever software tweaks Sprint places on these phones and proceed to rooting my HTC One as well, thereby thumbing my nose at Sprint.
Hmmmm......
jackzepplin said:
Very interesting, and very similar to a problem I was having until recently. I kept losing my internet connection several times/day. I logged into the router and disabled WPS; problem solved. I recently moved to an apartment where there could be a lot of WPS seeking devices (including my HTC One) that were trying to connect to it. I won't get too technical, but disabling WPS solved my problems. Frankly, I'm not a fan of WPS anyway. It might be something for you to look at though.
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Click to collapse
I find your answer extremely intriguing! I am pretty sure that WPS was disabled on my DGL-4500 router because I could never get it to work, so I disabled it. However, it is enabled by default on the new router I bought. I am going to try disabling it and see if performance improves on my network. I never use WPS anyway, preferring to manually set up my devices. Thanks for the input!
ctiger said:
Interesting to see such a post, I was using video call last time on my laptop and noticed horrible video quality, and turning off my phone's WiFi seemed to help a lot. I'm still trying to determine which to blame, I thought the QoS device I set up might have clogged the bandwidth before.
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Click to collapse
I have seen various posts on this problem advising to turn off QOS, however, since my understanding of QOS is that it is designed to prioritize the use of bandwidth properly so that things like streaming video are stutter free? Of course, everything can go horribly wrong in networking, depending on the overall circumstances. I currently have QOS turned off on my new router, but it was on on the old router. I will experiment with it later today to see if it makes a difference. I believe you can also tell QOS what to prioritize, depending on the settings available in your router software.
Wicked_Girl said:
I have seen various posts on this problem advising to turn off QOS, however, since my understanding of QOS is that it is designed to prioritize the use of bandwidth properly so that things like streaming video are stutter free? Of course, everything can go horribly wrong in networking, depending on the overall circumstances. I currently have QOS turned off on my new router, but it was on on the old router. I will experiment with it later today to see if it makes a difference. I believe you can also tell QOS what to prioritize, depending on the settings available in your router software.
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The router I have has a list for QoS devices, and if there's something wrong with that device, it might just gulp up all the bandwidth, I think, so I turned it off. But for the software QoS, which the router might try to determine which service should take the priority, I think I didn't touch. I did turn off the WPS as someone suggested, but didn't have a chance to test the performance of video call. Of course, I'm too cheap so I just got a 3MB cable service, if that's 6, it should be hard to mess up.
ctiger said:
The router I have has a list for QoS devices, and if there's something wrong with that device, it might just gulp up all the bandwidth, I think, so I turned it off. But for the software QoS, which the router might try to determine which service should take the priority, I think I didn't touch. I did turn off the WPS as someone suggested, but didn't have a chance to test the performance of video call. Of course, I'm too cheap so I just got a 3MB cable service, if that's 6, it should be hard to mess up.
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i had this problem with a BELKIN N router, i did a firmware update, and set it at n only(all my devices are n draft)works great now
bsmith427 said:
The "fix" for me that I saw on another thread on this site was setting it to transmit on 802.11 G standard only. No more intermittent router resets.
Click to expand...
Click to collapse
My router started having the same issue as soon as i connected my HTC One to it, except my router is a D-Link DIR-655. The solution was similar to what bsmith said, I just turned off the 802.11n mode and had it mix between 802.11g and b modes. I did that a little over a week ago and haven't had any problems since.
My guess is that the frequency of the 802.11n mode isn't compatible with the HTC One's, but again, it's just a guess so I could be wrong.
I'm having wifi issues.. When I use my office wireless and then come home and use my wifi... it shows I'm connected but there is no data is being sent or received. I'll restart the wifi, phone and router - nothing works?
At the office, I have a 4 year old Netgear Wireless-G router (works on B and G).... At home, I have a 1yr old Apple Air Extreme dual band router that works on B, G and N. Nothing else has any issues. I take a laptop several days a week and it connects fine to both the office and home wifi.
It has gotten so bad that I sometimes have to restore from a Nandroid or reflash my ROM just to connect at home.
It's not a ROM issue, I've had this problem on 5 different ROMs (3 Sense and 2 GPE). It's not a firmware issue, I flashed every firmware known to the HTC One in the past 2 months. It's not a Radio issue, I've flashed every radio available too and still have the issue.
Today, on my HTC, I went in to the advanced wireless settings and tried several things and then unchecked every box that was checked and re-checked them and kept restarting the phones wifi each time. It finally started working, but now I'm not sure what step got it working?
It'll probably be fine for a few days, then I'll loose it at home again.... But it's always fine at work?
Any thoughts? Is this Apples way of saying "You should have an iPhone"?
I am seeing approximately same issue over here: while I am mostly using mobile data at work, at home am on my 3rd router in as many years, just replaced an old linksys wrt600n for a netgear r6100. I would occasionally experience your problem, usually on the 5ghz network, would switch to 2.4 and then back to 5. that works all the time. there are so many variables with wi-fi connectivity, it is really difficult to investigate and diagnose. I cannot tell for sure but I think the issue is on our HTC One device side as my old ipad never dropped the 5ghz connection. I, too, tried all radio firmwares to date with same outcome.
one advice that seems to help here, under advanced wifi settings, disable the battery optimization check.
Sent from my HTC One using Tapatalk
millicent said:
I am seeing approximately same issue over here: while I am mostly using mobile data at work, at home am on my 3rd router in as many years, just replaced an old linksys wrt600n for a netgear r6100. I would occasionally experience your problem, usually on the 5ghz network, would switch to 2.4 and then back to 5. that works all the time. there are so many variables with wi-fi connectivity, it is really difficult to investigate and diagnose. I cannot tell for sure but I think the issue is on our HTC One device side as my old ipad never dropped the 5ghz connection. I, too, tried all radio firmwares to date with same outcome.
one advice that seems to help here, under advanced wifi settings, disable the battery optimization check.
Sent from my HTC One using Tapatalk
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I did have the Wi-fi optimization checked.... It is now unchecked.
Thanks for the advice!
Hi Friends,
I've been experiencing some really weird behaviour on my Moto X 1st gen.
My Phone is not Rooted, not flashed... It's all stock running the latest software (Android 4.4.2 Kit Kat) for a while.
Recently I've noticed my Phone stopped connecting to my Wifi Network. It can search for networks and find them, but as soon as I try to connect It to the networks, they become out of range on the list or simply "Saved" and not connected. The Networks WONT connect at all... never ever.
Doing some tests tho, I noticed that my Moto X fails to connect to all 2.4Ghz Networks... It can only connect to 5Ghz ones. I can't figure out why. Tried Clearing Cache Partition, Data Wipe from inside Android and from Bootloader menu... all with no success.
What I come here to ask is: Are there 2 Wifi Radios on the Phone, one of 2,4Ghz frequency and one 5Ghz Frequency? Are there Two antennas and maybe one of them got broken? Do you guys think that re-flashing a Radio Firmware may fix the problem?
Many Wifi Networks run under the 2.4Ghz band. So It is quite important to me to have It working.
I'm asking if I should bother trying because Flashing Radios and Kernels has It's risks, and this phone is my Daily Driver, so I come to you for help or new ideas on how to solve It.
Thanks in advance.
Look in the advanced Wifi settings (three dot menu at lower right when in the network list) and see if the frequency band is set to Auto. If it is set to 5ghz. Putting it on Auto is probably your best bet.
fury683 said:
Look in the advanced Wifi settings (three dot menu at lower right when in the network list) and see if the frequency band is set to Auto. If it is set to 5ghz. Putting it on Auto is probably your best bet.
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Click to collapse
I checked every configuration... I even discovered that the phone doesnt connect specifically to 2.4Ghz networks by switching It first to 2.4Ghz-Only to filter the 5Ghz Networks out and see that no Network connected and then I switched to 5Ghz to check and see that 5Ghz networks do work.
My guess is that Radio Firmware got this strange behaviour after I installed Netgear WiFi Network Analytics App(It started happening after that, afterall)... It might have changed some configuration on the Firmware that I do not have access through the System UI, and is not OS-wise, because not even factory reset worked to fi this... so Only thing that I didnt try yet was a Radio Re-Flash.
Maybe I'll just try It. Or my WiFI Radio just broke.
Hey just replaced my Netgear R6300 with the Netgear R7000 and I am running into the same issue.
My Moto X and my Razr Maxx HD have the same issue seeing the 2.4Ghz, but see the 5Ghz just fine.
All other devices in the household see the 2.4Ghz fine, it just seem's to be the phone's.
Any ideas? I tried two different R7000, and working with Netgear, but no dice.
It's not a biggy, as I have verified it only impact's the phones, and I can set them to 5Ghz anyways.
I was just wondering if anybody has seen this too.
Very odd that it's two different devices. Are you certain that the network is using both bands?
I have the identical problem described in this thread.
Only difference not yet noted is that maybe 1 time out of 50 it will connect to the 2.4ghz network, and stay connected for a few hours. Then it will go back to not working at all for days, weeks.
I've been trying to fix this for months. More than a few people seem to be having the same problem. I've tried every combination of router/phone setting imaginable. Don't think there's an easy fix to this other than new phone or new router.
Have the same problem, 5ghz works fine but 2.4ghz don't works for weeks. it started this spring. Anybody fond something that helps?
Mathieu2k4 said:
Have the same problem, 5ghz works fine but 2.4ghz don't works for weeks. it started this spring. Anybody fond something that helps?
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Click to collapse
Update: I've recently been in deep on this problem with Motorola technical support. Several hours on the phone with them, explaining the issue over and over, bug reports, email exchanges, etc etc etc. Tier 4.
At the end of the day, company policy rules and they wont look after me because my phone is outside of the 1 year warranty. I'm still paying for this phone on contract. Not cool. They won't see another dime from me!
I have the same issue on my Moto X XT1097 Lollipop 5.1
:crying:
luc23 said:
Update: I've recently been in deep on this problem with Motorola technical support. Several hours on the phone with them, explaining the issue over and over, bug reports, email exchanges, etc etc etc. Tier 4.
At the end of the day, company policy rules and they wont look after me because my phone is outside of the 1 year warranty. I'm still paying for this phone on contract. Not cool. They won't see another dime from me!
Click to expand...
Click to collapse
Same issue. If I reboot the phone it will connect to a 2.4 ghz network for about 5 minutes... then unable to see the network.
Exact Same Issue, Xiaomi mi5s, it started after i dropped it in water and took it right back, opened in full and dryed everything, the phone is working now in perfect condition except for this issue, i have to gess is a harware problem