[Q] Software update failed - Xperia Z1 Q&A, Help & Troubleshooting

Hey all,
I just got a notification on PC companion that a new update was available. "Jolly good!" I thought, and without hesitation, I clicked "update". Alas, that turned out to be a bad idea. My PC gave me an error: " An error has occurred and the phone / tablet software update was aborted. Click retry to restart the phone / tablet software.". I clicked retry, followed the steps presented to me, but got the same exact result on the second and the third try. When I try to start my phone now, it says "software update failed, please connect to you computer" or something of the sorts. Has anyone run into the same issue? And if so, have you managed to fix it?
The phone is a Dutch T-mobile branded version.
edit: I'm ashamed to admit I hadn't properly searched around, and thus I didn't know the update service existed. Currently, I'm trying to replicate the success this post spawned. Will report back with results.
update: no luck yet. The update service has been stuck on this position for about 20 minutes now. Not good. Any ideas?
2nd update: failure. I get this screen. Again, any ideas?
3rd update: When I plug the phone into a wall charger, it goes into a loop of completely off -> red led -> sony logo -> "software update failed, make sure the phone is connected to the computer and try again." -> repeat. This means I'm probably just discharging it at the moment. I have no idea what the current battery level is, because it wont start to a single screen showing it. I cant be sure it's above 50% like this.
Thank you in advance.

StLouis said:
Hey all,
I just got a notification on PC companion that a new update was available. "Jolly good!" I thought, and without hesitation, I clicked "update". Alas, that turned out to be a bad idea. My PC gave me an error: " An error has occurred and the phone / tablet software update was aborted. Click retry to restart the phone / tablet software.". I clicked retry, followed the steps presented to me, but got the same exact result on the second and the third try. When I try to start my phone now, it says "software update failed, please connect to you computer" or something of the sorts. Has anyone run into the same issue? And if so, have you managed to fix it?
The phone is a Dutch T-mobile branded version (C6903).
Thank you in advance.
Click to expand...
Click to collapse
I get the same issue when i tried to update OTA to the .593 O2 UK branded firmware. I am rooted though (but still locked bootloader) so just assumed that was the problem but perhaps not.
Anyone any ideas?

Try with Sony update service.
Sent from my C6603 using xda premium

I'm ashamed to admit I hadn't properly searched around, and thus I didn't know the update service existed. Currently, I'm trying to replicate the success this post spawned. Will report back with results.
update: no luck yet. The update service has been stuck on this position for about 20 minutes now. Not good. Any ideas?
2nd update: failure. I get this screen. Again, any ideas?
3rd update: When I plug the phone into a wall charger, it goes into a loop of completely off -> red led -> sony logo -> "software update failed, make sure the phone is connected to the computer and try again." -> repeat. This means I'm probably just discharging it at the moment. I have no idea what the current battery level is, because it wont start to a single screen showing it. I cant be sure it's above 50% like this.

Use flashtool and flash your phone, http://forum.xda-developers.com/showthread.php?t=2464389
Sent from my C6603 using xda premium

It turned out to be a driver problem; fixed by using another computer. For some more details, see this thread.
This thread can be closed.

Thread closed as described above

Related

Radio Update!!

I tried to update my IIi so i coud get 3g on my O2 IIi.
I was installing the ranjus update program and before it got to 1% it craps itself and i can't reset it. So my xda is stuck on the same screen is there a way i can recovery or reset it without opening it up and removing the backup battrey?
All it displays on screen is Serial & v1.01. I drained the battery and truned it on again ang got through the setup then it stop and went back to the serial display.
I downloaded the Software Update Device Update Utility but i get an error message that says is an invalid country. I live in Australia. Is there a driver to fix this? I rell need help
Is there a way i can fix it or do i have to get it sent out to be fixed?
JerraLD said:
I tried to update my IIi so i coud get 3g on my O2 IIi.
I was installing the ranjus update program and before it got to 1% it craps itself and i can't reset it. So my xda is stuck on the same screen is there a way i can recovery or reset it without opening it up and removing the backup battrey?
All it displays on screen is Serial & v1.01. I drained the battery and truned it on again ang got through the setup then it stop and went back to the serial display.
I downloaded the Software Update Device Update Utility but i get an error message that says is an invalid country. I live in Australia. Is there a driver to fix this? I rell need help
Is there a way i can fix it or do i have to get it sent out to be fixed?
Click to expand...
Click to collapse
to start with you cannot get 3G on teh alpine
second search the forum for a fix for this, its there GOGOGO use the search fuction!

Kies Mini fails to update

Hello, Im having an issue updating to the latest update for the captivate. I bought mine two weeks ago and its fine and dandy however i'd like the suppose semi gps fix. I installed all the samsung drivers and using Kies Mini. When i connect my phone in Kies mode it shows up how its supposed to tells me there an update (my phone shows JF6 and so does the kies program), but when i try to update it tells me update failed please remove battery and reboot phone then try again. I've tried that, i did have my phone rooted and lagfix installed however i made sure to remove both of those before i even started the update. I also removed the market place fix to see if that was the issue and it wasn't. Does anybody have any clue as to why it keeps failing?
Thank you!
edit: by the way on my phones screen it just says mtp application and with the usb plug picture and it says initializing under it.
skippyg said:
Hello, Im having an issue updating to the latest update for the captivate. I bought mine two weeks ago and its fine and dandy however i'd like the suppose semi gps fix. I installed all the samsung drivers and using Kies Mini. When i connect my phone in Kies mode it shows up how its supposed to tells me there an update (my phone shows JF6 and so does the kies program), but when i try to update it tells me update failed please remove battery and reboot phone then try again. I've tried that, i did have my phone rooted and lagfix installed however i made sure to remove both of those before i even started the update. I also removed the market place fix to see if that was the issue and it wasn't. Does anybody have any clue as to why it keeps failing?
Thank you!
edit: by the way on my phones screen it just says mtp application and with the usb plug picture and it says initializing under it.
Click to expand...
Click to collapse
Go to Settings > Applications > USB Settings > Ask on connection
Also Go to Applications > Development > Enable USB Debugging
That will get rid of your MTP screen. MTP is for syncing with Windows Media Player or something along those lines.
And finally, don't bother with this update. It DOES NOT fix the GPS like AT&T and Samsung have told us. It's a waste of your time.

ICS Unable to Update thru kies(Blue Screen Of Death)

the first time i see the notification on note, it download directly on phone but halfway it disappeared. so i download kies and try to update through that.
However, when it starts to update after downloaded the files, my com goes bluescreenofdeath and auto restart
it happened twice so i dont think it is accident.. any way to bring the update notification back straight from my note again? or any other ways i can update to ics? pls help guys thank you verrrrrry much in advance..
I have exactly the same. Every time I download kies, at the end of the download it freezes my pc and gives me a bsod (windows 7 ) first time i am seeing this on w7. Only happening with kies from original sammy site.
Check for virusses, make sure there are no conflicting drivers (ie. HTC/LG/Apple etc.), check your hardware and check what bsod error code you get and google it.

Updating ICS problem

While i was updating my phone using http://forum.xda-developers.com/showthread.php?t=1860782 these thread. the kdz updater says "model dll mag was not found". I thought that it was an error. But later i know that it was not an error. But while seeing the msg i was unplugged my phone. although it was updated to ICS 4 anyhow. But there are some problem. now when i connect my phone with pc to update fully(previous one i disconnect my phone seeing the above msg) , kdz updater says that phone was not found. although phone was connect perfectly. I was also failed to downgrade to 2.3 via flash tool.
Now give me that solution how can i solve these problem "phone was not found.
[ USb driver soft is installed.]
ICS version problemdue to not properly installed)
1) phone was not found msg
2)in about there is no baseband no. it says unknown.
- If you receiving a long call, when the call is end - the phone stuck at black screen and the only thing to do is unplug/replug the battery - Deep Sleep
- Sometimes the battery drain is unusually high. Though I think battery is better with ICS
- There are no APK installer, no Facebook, Twitter app
Still very good for a beta release
faizul134 said:
While i was updating my phone using http://forum.xda-developers.com/showthread.php?t=1860782 these thread. the kdz updater says "model dll mag was not found". I thought that it was an error. But later i know that it was not an error. But while seeing the msg i was unplugged my phone. although it was updated to ICS 4 anyhow. But there are some problem. now when i connect my phone with pc to update fully(previous one i disconnect my phone seeing the above msg) , kdz updater says that phone was not found. although phone was connect perfectly. I was also failed to downgrade to 2.3 via flash tool.
Now give me that solution how can i solve these problem "phone was not found.
[ USb driver soft is installed.]
ICS version problemdue to not properly installed)
1) phone was not found msg
2)in about there is no baseband no. it says unknown.
Click to expand...
Click to collapse
Try this method from here:
http://forum.xda-developers.com/showthread.php?t=1867292
Hope that helped
thx
mallariogo said:
Try this method from here:
http://forum.xda-developers.com/showthread.php?t=1867292
Hope that helped
Click to expand...
Click to collapse
Thx I saved my phone
If i helped, hit thanks. Thanks
Sent from my Optimus 2X using xda app-developers app
ics is very smooth, but I also get the error above.ICS does not include vibration when connecting a call and end call.when running several programs failed hotboot.
Mine works well since I installed it with SmartFlash Tool. Only problem is no Flash Player support and multitouch is very buggy. When I hold a single touch point it registers for only 2 seconds then it releases itself. To those who managed to install the firmware do you also encounter these problems?
Dont post questions in the Development Section.
Moving to Q&A

[SOLVED] Xperia Z restarts after unplugging charger

Hi,
I bought Xperia Z a week ago and there was update available, I tried to update it, but the phone stuck in boot loop, I solved this via Sony Update Service. So there is new and actual software. It works fine, until the first charge, the charging was ok, but after unplugging I tried to resolve lock gesture, but it stuck and restarts, the restart repeat several times. And after every charging, there are frome three to five restarts and then the phone is available to using.
Unfortunately, the Backup and restore app is not working, it stuck at 8% and then the phone restarts. So I decided to use SUS again, but it doesn't helped. The restarts are still there, no matter if original or non-original charger, so there is no connection to used/downloaded apps.
Is there any help to this issue?
I don't rooted the phone, but the phone is bought as used from credible store.
Thanx for answers
FW: 10.1.1.A.1.253
I'd suggest to restore the phone to factory default and return it to the store. It could be a hardware issue, that the phone receives a to high voltage when removing it from the charger.
Sent from my C6603 using xda app-developers app
Dsteppa said:
I'd suggest to restore the phone to factory default and return it to the store. It could be a hardware issue, that the phone receives a to high voltage when removing it from the charger.
Sent from my C6603 using xda app-developers app
Click to expand...
Click to collapse
for several times after restart?
bump
when I charge the phone to 80%, not full, and then unplug, the phone doesn't restart
Something defiantly seems off. It should not restart. Loke other suggestion it try a factory reset, if that doesn't work u might need to contact Sony for exchange or repair.
Sent from my C6603 using xda app-developers app
try option 2 if option 1 fails
option 1: Repair through Sony Update Service followed by a Factory Reset under settings > backup & resets. (Internal Wipe)
option 2: Flash another FTF file
but then again, it seems like a hardware issue. Suggest you get an exchange if its still under warranty or whatever.
LitoNi said:
try option 2 if option 1 fails
option 1: Repair through Sony Update Service followed by a Factory Reset under settings > backup & resets. (Internal Wipe)
option 2: Flash another FTF file
but then again, it seems like a hardware issue. Suggest you get an exchange if its still under warranty or whatever.
Click to expand...
Click to collapse
1 - how to repare through SUS? when I connect phone to SUS it show me only the option to re-update phone and it delete all files, so after that is wipe necessary too?
2 - where to get FTF file?
zemko said:
Hi,
I bought Xperia Z a week ago and there was update available, I tried to update it, but the phone stuck in boot loop, I solved this via Sony Update Service. So there is new and actual software. It works fine, until the first charge, the charging was ok, but after unplugging I tried to resolve lock gesture, but it stuck and restarts, the restart repeat several times. And after every charging, there are frome three to five restarts and then the phone is available to using.
Unfortunately, the Backup and restore app is not working, it stuck at 8% and then the phone restarts. So I decided to use SUS again, but it doesn't helped. The restarts are still there, no matter if original or non-original charger, so there is no connection to used/downloaded apps.
Is there any help to this issue?
I don't rooted the phone, but the phone is bought as used from credible store.
Thanx for answers
FW: 10.1.1.A.1.253
Click to expand...
Click to collapse
if you bought the phone just a week ago, then why dont you ask your phone-company to resolve the issue. Phone-company is your retailer and from where you purchased the phone.
Why to take risks at your side....
zemko said:
1 - how to repare through SUS? when I connect phone to SUS it show me only the option to re-update phone and it delete all files, so after that is wipe necessary too?
2 - where to get FTF file?
Click to expand...
Click to collapse
op 1- when it says that your phone is up to date there should but a blue line of words saying something repair your phone if you are having issues, just click on that.
op 2- android development section and some in the general section too.
like i said if you seriously dont want to go through all that hassle just take it back to the shop and ask for a new one and show them that youre pissed off and demand for an exchange or something. Show them how it restarts lol.
LitoNi said:
op 1- when it says that your phone is up to date there should but a blue line of words saying something repair your phone if you are having issues, just click on that.
op 2- android development section and some in the general section too.
like i said if you seriously dont want to go through all that hassle just take it back to the shop and ask for a new one and show them that youre pissed off and demand for an exchange or something. Show them how it restarts lol.
Click to expand...
Click to collapse
1 - oh, you mean PC Companion...I don't think, there should be solution with this, because I tried to re-update the FW via SUS and it didn't work
2 - maybe I have no balls for this...
so, I will claim my warranty for this
thanx for answers guys
LitoNi - so the op1 helped, the problem was in micro SD card, after repair the SD card is dead, but the phone is working well, no restart since the repair (three days), even the connection between phone and linux (MTP) is ok and I can move with files...thanx

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